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bahaTIMES MAY 2011

The Journal of the British Association of Hospitality Accountants

BAHA members meetings Monday 6th June

BAHA Taxation Update to answer your questions on the latest issues Held at the exquisite Royal Automobile Club, Pall Mall, London from 6.00pm for networking

Monday 20th June The BAHA HRMC host the

Annual Revenue Management event

BOOKING ESSENTIAL To reserve your place at these members meetings please email wayne@baha-uk.org

with an evening of interactive debate and comment on the topic “Hotels do not effectively utilise the vast amount of benchmarking and customer review data available� to be held at the Sheraton Park Lane Hotel from 6.00pm

3 BAHA News 4 Professional Education Programme 6 Revenue Management and the Olympic Games

9 Balancing Innovation with Practicality 14 HOTSTATS UK Chain Hotel Market Review - Mar 2011

17 HOTSTATS European Hotel Market Review - March 2011 20 Forthcoming Events

Servicing your needs bahaTIMES sponsored by:

In this issue:

Hospitality & Leisure

We provide sale, acquisition, valuation, rating, property and building advice.


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part of Aston Scott Group plc

www.astonscott.com w ww. astonscott o .co m

C Business usine n ss C Continuity ontinui n ty M Management anage g B and a nd P Planning lanning Tr Training aining S Services ervic ‘‘Equipped Equipped for for Tomorrow Tomorrow – T Today’ oday’ A business business co ccontinuity ntinuity p plan lan iis s a ke key y co component mponent iin ne ensuring nsuring that th organisations undesired o rganisations are are suitably suitably prepared prepared to to manage manage u ndesire events which could e vents w hich h co uld disrupt disrupt operations operations and and harm harm reputation. reputation. When tthe When he unexpected unexpected h happens, appens, tthe he w well ell prepared prepared ffirm irm m is is equipped equipped to to manage, manage, m mitigate itigate a and nd ccommunicate. ommunicate. IItt h has as a already lr eady cconsidered onsider ed a an n att the e vent of of this this type, type, llooked ooked a the options options and and documented documented the the plans plans and and resources r esources needed needed to to manage manage with w ith confidence confidence and and competence. competenc e. event The physical orr a more off IIT. might affect access orr re resources. might arise T he event ev ent might might be be p hysical like lik e a fire fir e or or fflood lood o more local local ffailure ailur e o T. IItt m ight a ffect a ccess tto o premises pr emises o sources. IItt m ight a r ise orr iin Whatever may have potential harm operations orr re reputation. on–site on– site o n tthe he ssupply upply cchain. hain. W hatever tthe he iincident, ncident, iitt m ay h av e tthe he p otential tto oh ar m o per ations o putation. 80% businesses by either never 18 8 0% of of b usinesses affected aff ect ed b y a major major iincident ncident e it her n ever rre-open e- open or or close close within within 1 8 months. months. (Source: ( Sour ce: AXA) AXA)

BAHA B AHA M Members embers P Professional rofessional E Education ducation P Programme rogramme – B Business usiness Impact Impact Analysis Analysis For m For managers anagers who w ho have have a already lr eady d decided ec ided tto o commission commission o orr have have responsibility r es ponsibility ffor or d development evelopment of of a plan plan tthe he B Business usiness IImpact mpact A Analysis nalysis point. and analyse organisation's risks and exposures and drive allll d decisions about plan's iis s the the vital vital sstarting tarting p oint. IItt sshould hould iidentify dentify a nd a nalyse tthe he o rganisation's ri sks a nd e xposur es a nd d r ive a ecisions a bout tthe he p lan's c omponents. A plan plan w hich iis s developed developed w ithout a Business Business Impact Impact A nalysis is is likely likely to to have hav e ccrucial rucial g aps a nd p ointless content content resulting r esulting components. which without Analysis gaps and pointless iin n a document document which which is is unfit unfit for for purpose pur pose and and wasteful w asteful in in the the resources res ources used used for for its its development. development. In tthis his h alf- day introduction intr oduction to to Business Business Impact Impact Analysis Analysis you you will will cover: c over: In half-day

• • • • • •

Setting tthe Setting he p parameters arameters ffor or your your a analysis nalysis Employing Em ploy ing e external xter nal support support sservices erv ices a and nd ssystems ystems IIdentifying dentifying risks r isks and and e exposures x posur es u using sing ccheck heck lists lists a and nd iinternal nter nal rresearch esearch Analysing An alysing the the impact impact of of individual individual risks r isks Quantifying Q uantify ing ri risks sks a and nd scoring scor ing them them for for severity sever ity and and probability pr obability Developing D eveloping a m matrix atr ix for for p planning lanning d decisions ecisions

Your Y our speaker speakerr - J Joe oe A Aspey spey A ACII CII Joe’s kknowledge Joe’s nowledge o off risk risk and and business business continuity continuity m management anagement sstems tems ffrom rom h hands-on ands-on experience ex per ience with w ith a wide wide variety v ariety o usinesses a nd as as a business business o wner himself. himself. From From 1979 1979 tto o2 000, he he ran r an his his own ow n commercial commercial insurance insura ance broking br oking off b businesses and owner 2000, developing ffirm, ir m, latterly latter ly d eveloping a pioneering pioneeri r ng client client service service to to help help businesses businesses develop dev elop their their practical pr actical risk risk management management programmes The off this p rogrammes alongside alongside ttheir heir financial financial protection. protection. T he success success o this service service led led him him in in 2000 2000 to to create cr eate a software softwar e company, Analysis Services Ltd, which UK brokers and risk managers with expert c ompany, Risk Risk A nalysis Se rvices L td, w hich ssupplies upplies U K iinsurance nsurance b rokers a nd ri sk m anagers w ith e x pert ssoftware oftwar e and management and which enjoys wide endorsement UK ffor or business business continuity continuity planning planning a nd risk r isk m anagement a nd w hich e njoys w ide e ndorsement ffrom r om U K iinsurers. nsur ers. He He and provide and direct businesses. ccontinues ontinues to to run r un tthat hat company company a nd tto op r ovide ttraining raining a nd cconsultancy ons ultanc y sservices ervices d ir ect tto ob usinesses. He h He has as b been een a rregular egular speaker speak er o on n risk-related r isk-related ssubject ubject a and nd ccontributed ontr ibuted tto o tthe he IInstitute nstitute o off D Directors ir ectors R Risk isk M Management anagement G Guide. uide. M More ore he has iimportantly mpor tantly though, though, h eh as many many yyears’ ears’ experience exper ience of of helping helping cclients lients to to recover r ecover from from fires, fir es, floods floods and and human human tragedies. tr agedies. His His own own business has by denial off a key b usiness h as been been ttested ested b y fflooding, looding, d enial of of access access and and tthe he ssudden udden death death o key supplier supplier and and he he knows knows how how crucial cr ucial it it is is to to be be prepared events. dislikes acronyms, p repar ed ffor or ssuch uch e vents. JJoe oe sstrongly tr ongly d islikes tthe he a cro r nyms, jjargon ar gon and and complexity complexity which which are are so so often often used used to to try try and and blind blind people people with w ith science. He believer realistic and s cience. H e iis s a passionate passionate b eliev er in in the the vvalue alue of of kkeeping eeping training tr aining on on a re alistic a nd understandable understandable footing footing so so people people can can approach approach planning ttheir heir p lanning cconcerns oncer ns with with confidence. c onfidenc e.

To b book ook for for this this one one day day course course email email jane@baha-uk.org jane@ baha-uk.org o orr call c al l 0 01202 1202 889430 8894 30 – C Cost: os t: £ £200.00 200.00 + V VAT. AT. For m more ore information information a about bout A ASG SG Risk Risk M Management anagement Ltd Ltd and and tthe he services services w we e offer, offfer, please please c contact: ontact: Heidi C Heidi Carslaw arslaw ACII AC CI I Group G roup Managing Managing Director Dir ector Tel: T el: 0845 0 845 302 302 8 8257 257 Email: Em ail: h heidicarslaw@astonscott.com eidic arslaw @astonscott.c om

Kathryn Haw Kathryn H aw AC ACII C II Senior Se nior Bro Broker k er Tel: T el: 0 01732 1732 220101 220101 Email: Em ail: k kathrynhaw@astonscott.com athrynhaw @astonscott.c om

A SG Risk Ri sk M an a ge m e nt Ltd Lt d | Registered Re gi st er e d Office: Of fic e: Malling M alli ng House, H o us e, West W e st Malling, M alli n g, Kent K en t ME19 M E1 9 6QL 6 Q L | Registered R eg ist e r ed in in England E n gla n d and a n d Wales, Wal e s, N o. 2 8 45 3 3 5 ASG Management No. 2845335

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page 18

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$'9(57,6(0(17

Are you compliant and pro-active with Green Issues? Aston Scott provide Environmental Insurance and Risk Management solutions to ensure you can be. Always looking to lead the way in new innovation Aston Scott are delighted to announce the launch of a new product which they feel will bring real value to hospitality businesses, in the challenging area of Environmental (or Green) management.

Why take action on carbon? The Carbon Trust estimates UK SMEâ&#x20AC;&#x2122;s could collectively save nearly ÂŁ400 million per year in energy costs and over 2.5 million tones of CO2e by reducing their Carbon Footprints. 44% of UK consumers would switch to brands with smaller carbon footprints.

Why should we be interested? Aston Scott Ltd are one of the leading independent insurance brokers specialising in this area and view Carbon management as a new challenge for businesses, as whilst it is a cost and a risk, it is also an opportunity. Good environmental management is an indication of a well managed company and insurers are keen to align themselves with these types of businesses.

How can we benefit from reducing our carbon impact? Aston Scott have a reputation for providing insurance and risk management solutions to help in this area. Called Carbonsure, it incorporates commercial insurance cover with risk management advice and carbon management, supporting businesses looking to reduce their carbon impact. You donâ&#x20AC;&#x2122;t have to invest lots of money or make big changes to your business to make savings. The right combination of savings can reduce your energy bill by thousands of pounds and set you on the road to becoming a low-carbon organisation.

What are the implications for the annual Reports and Accounts? This is something which all businesses are being forced to consider, be it due to new legislative measures and the UK Carbon Reduction Commitment Energy Efficiency Scheme, pressure from stakeholders or simply to reduce operational costs. Risk Management statements must now be published in firms annual Report & Accounts and experts predict the next step will be that carbon statements must be published also. In addition measuring carbon is relevant to all businesses because: - Stakeholders want carbon emissions managed to protect share price and reputation - Visibility of carbon enables effective preparation for operating in a low carbon economy - Disclosure of carbon emissions through Corporate Social Responsibility reports is gaining momentum Carbonsure includes an initial carbon footprint assessment followed by proactive help and advice in ways to reduce the carbon emissions identified. Alongside carbon management, Carbonsure also provides insurance cover for more energy-efficient equipment to replace old machines following a loss. Greenhouse gas assessments, carbon credits or just getting good advice are not easy things to come by but with Carbonsure Aston Scott can help customers on their journey to good carbon management. The upshot for the client is real financial benefit from the potential for reduced energy consumption, as well as movement towards a low carbon future. Aston Scott offer BAHA members an initial consultation at no cost to enable us to assess how we may be able to assist you in this area. To arrange an appointment or for further details please contact: Kathryn Haw ACII

Heidi Carslaw ACII Group Managing Director

Senior Broker

Aston Scott Ltd

Aston Scott Ltd

Tel: 0845 302 8257 heidicarslaw@astonscott.com

Tel: 01732 220 101 kathrynhaw@astonscott.com

www.astonscott.com page 19

bahaTIMES


FORTHCOMING EVENTS AT A GLANCE June 6

BAHA Taxation Debate. The Royal Automobile Club, London from 6.00pm

June 20

HRMC Revenue Management Debate The Sheraton Park Lane, London from 6.00pm

July 14

BAHA Quiz Night Prince of Wales, Drury Lane, London

Sept

Launch of HOSPA

Nov 24

HOSPA Conference and IT Exhibition at the Sofitel T5 Heathrow

Dec 15

HOSPA Annual Awards Lunch The BAHA Meetings Programme is sponsored by Fourth Hospitality a leading supplier of on-demand business intelligence solutions for the Hospitality industry

PATRONS & PARTNERS Gold sponsors include:

Eproductive

Agilysys

FM Recruitment

Best Western Hotels

IDeaS - A SAS Company

Clarity Hospitality

Kerry Robert Associates

Fourth Hospitality

Keystep

Global Blue

Micros-Fidelio

KPMG

Orthus

Aston Scott

PAR Springer-Miller

BDO

PKF

CHESS Partnership

PricewaterhouseCoopers

CMS Hospitality

Rate Tiger

CTB Accounts

Shere

Cowgill Holloway

StockCheck

EasyRMS

STR Global

Symon - Digital Signage Rieo Communications Rubicon â&#x20AC;&#x201C; A TravelClick Company Softbrands, an Infor Affiliate The Ritz Hotel, London TopSource Touchstone NAV TRI Hospitality Consulting Venners Xn Hotel Systems Ltd Zen Consulting

Patrons are valued members of the British Association of Hospitality Accountants, providing the Association and its members with a wide range of services and technical advice. Visit www.baha-uk.org/sponsorsandpatrons.asp to view links to all our patrons.

baha

BRITISH ASSOCIATION of HOSPITALITY ACCOUNTANTS

The British Association of Hospitality Accountants BAHA Administration Office, Suite 6, Merley House Business Centre, Merley House Lane, Wimborne, Dorset BH21 3AA. Telephone +44 (0)1202 889430 Fax +44 (0)1202 887967 Email: admin@baha-uk.org www.baha.co.uk

BAHA Times - May 2011  

The British Association of Hospitality Accountants Monthly Journal - May 2011 Edition

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