Page 1

Jon Gilmore Jr. 1248 36th St Apt 2F Brooklyn, NY 11218 Human Resources Dear Hiring Manager: I am applying for the IT Technician position posted on your website, job posting number 20090022. I am extremely interested in seeking a career opportunity within the realm of higher education. My training and experience make me an ideal candidate for this type of position. My qualifications include server and desktop management of varying operating systems, as well as, network management of Cisco and Foundry switches. I also have experience running queries in Access databases, especially related to my current position at the Magner Center at Brooklyn College. As an IT professional, I have engineered, installed and maintained networks for smallbusiness sized networks, as well as led teams on large scale multi-million dollar government contracts organized to upgrade networks and desktop machines. I have run helpdesks, and led efforts in streamlining performance capabilities. Also, I designed and updated websites utilizing HTML. I am certainly persistent and have the ability to tackle new challenges. In addition, my communication skills and keen attention to detail will prove advantageous to your organization. I look forward to hearing from you in the future. You can reach me at (443) 623-3016 or via email Thank you for your time and consideration. Sincerely, Jon Gilmore Jr.


1248 36 St Apt 2F, Brooklyn, NY 11218, Cell: 443-623-3016, Email:

OBJECTIVE_______________________________________________________ With nine years of handling various projects with tasks ranging from site moves to upgrades, acting in various capacities ranging from desktop to administrator to project leader, my objective is to find a challenging environment that allows for latitude in decision making in order to complete projects as a team leader.

SECURITY CLEARANCE___________________________________________ Current TOP SECRET/SCI, with Full Scope polygraph and Special Background Investigation

EDUCATION______________________________________________________ The CUNY Baccalaureate Program (Brooklyn College) New York, NY Bachelor of Arts Candidate - Area of Concentration: A linguistic anthropological approach to Latin American Diasporas in the United States - Spring 2009 GPA 3.9 Microsoft Certified Professional 2000 • Networking Essentials, Implementing & Supporting Microsoft Windows NT Workstation 4.0, Server 4.0, Enterprise 4.0, Internetworking with Microsoft TCP/IP Defense Language Institute, Foreign Language Center 04/1997-06/1998 • Over 1000 hours of advanced Greek language instruction

EXPERIENCE_____________________________________________________ Brooklyn College, Magner Center Brooklyn, NY Information Technology Specialist 12/2007-Present • Manage small business sized network: two servers with Microsoft Server 2003; 18 desktops and laptops running MS XP Pro; one Apple iMac with Mac OSX • Install and configure six networked printers to include networked copy/scan/fax machine • Use SMB through terminal to manually mount drives to Mac OSX from Microsoft shares • Manipulate security settings on Konica Minolta Bizhub C353 creating personal accounts for authorized color printing and tracking • Maintain and update all computers ensuring all machines work at their best • Install software required by employees meeting their needs and increasing their productivity • Liaise between Magner Center’s employees and Brooklyn College’s IT department • Manually update website using a text editor for HTML, CSS and Javascript, FTPing pages to the server • Maintain and well document user accounts on machines, yahoo messenger for interoffice communications, email, an MS Access database and various offsite resources • Compile and update thorough list of all hardware in office using an MS Excel spreadsheet Best Buy New York, NY Geek Squad Counter Intelligence Agent 06/2007-12/2007 • Fixed several privately owned computers of many hardware types in a timely manner • Recovered lost data for customers burning everything to DVD ensuring accessibility to files • Performed multiple hardware upgrades of memory, hard drives, network cards, et al • Effectively communicated with distressed customers ensuring satisfaction • Installed or reloaded operating systems on customers’ computers • Ran diagnostic checks on hardware and software to determine cause of pc-related issues • Installed and configured various software and suites for customers • Replaced any malfunctioning part in any type of computer to include screens and keyboards for any type of laptop.

Advanced Concepts Inc. Ft. Meade, MD Technical Team Lead, NT/UNIX System Administrator, Network Manager 04/2003-12/2006 • Lead Technician for organization of 50+ team members • Team Leader for Network/Desktop Modernization groups of 14+ team members • Managed teams that upgraded several thousands of computers in an enterprise environment • Liaised between customers and teams establishing good working relationships with focus on customers and their needs • Documented processes and procedures for continuity purposes to perform job functions that were established within the group. • Installed and troubleshot Win NT4, 2000 Pro, and XP Pro desktop machines • Maintained name and access lists in Active Directory • Managed and manipulated user and computer accounts using NetIQ and DRA Tool • Imaged, or cloned, computers tailoring software loads specific to customer needs, efficiently and rapidly producing hundreds of computers and deploying them • Troubleshot in-house software on new and old hardware platforms, some also built in-house • Administrator of Solaris 2.6, 2.7, and 8 on Sun SPARCs, ULTRAs and BLADEs • Upgraded network connections from closet to desktop, changing IPs, hostnames, domains, DNS and WINS as well as installing network cards and loading their drivers. • Configured Foundry BigIron switches, enabling/disabling port security and manipulating VLANs remotely and locally • Ran and organized cables very neatly with good clear documentation and lableing • Installed and configured Foundry BigIron, ODS, Fore PowerHubs, Fore ATM, Cisco • Used RADIUS servers to connect remotely to network switches. • Accurately maintained spreadsheets and tasking to ensure work efficiency and data assurance United States Air Force Ft. Meade, MD NT & UNIX System Administrator, Web Development 01/1999-04/2003 • Lead Server/Desktop Admin with 250+ users • Configured and maintained hybrid NT/UNIX network using NIS+ • Installed, configured, and troubleshot MS Windows NT4 and 2K • Installed, configured, and administered MS IIS 4.0 to run 400+ web pages • Maintained mission critical MS Exchange 5.5 Enterprise Edition Mail server • Ensured compatibility between the mail server and the end users • Administrator of Solaris 2.6, 2.7, and 8 on Sun SPARCs, ULTRAs and BLADEs • Installed and configured various Unix operating systems to meet user and mission needs • Trouble-shot, software, network, and hardware problems on Sun and Data General Machines • Manipulated DNS and NIS configurations • Developed, implemented, and maintained web server with 400+ web pages • Coded HTML using Dreamweaver, FrontPage, Composer, text editor, vi editor

ADDITIONAL SKILLS______________________________________________ • • •

Operating Systems – Microsoft DOS 5, 6, 6.2, 6.22; Microsoft Windows 3.1, 3.11, 95, NT4, NT4 Server, 98, 2000, 2000 Advanced Server, Server 2003; Sun Solaris 2.5, 2.6, 2.7, 8, 9, 10; HP-UX; Apple Mac OSX Hardware Platforms – Dell Optiplex GXa, GX1, GX150, GX240, GX260, GX280, GX290; Dell PowerEdge; Multiple laptops to include PC and Apple; Sun Microsystems ULTRA, SPARCstation, BLADE; Data General server Languages: Conversational Greek and Spanish

My CoverLetter and Resume  

My CoverLetter and Resume

My CoverLetter and Resume  

My CoverLetter and Resume