CHART 3 GROUP NORM
TOP 5 DEALERS
$353
$217
$245
$58
$21
$88
Flooring Expense Per Vehicle Sold
$116
$58
$116
Average Customer-Facing Staff Year To Date
3.71
5.4
4.97
Service Dept Stats Sales Personnel Expenses Per Vehicle Sold Total Advertising & Promotion Per Vehicle Sold
Gross Profit Per Sales Department Employee
more frequently or both? As I stated earlier, flooring costs are down. That may be due to better flooring support programs as much as inventory control. I encourage you to do more than just read this article. Use these numbers — compare them with your dealership’s performance. Identify the weak areas so you can make improvements. t Steve Jones, GSA senior projects manager, outlines dealerships’ best business
$118,377 $179,525
NATIONAL NORM
$127,238
practices to boost margins, increase profitability and retain employees. His monthly column recaps critical measurements used by the leading 20-group dealers. Access to the new Voyager 5 data reporting and analysis system is available to any dealership for nominal fee. For more information on GSA’s management workshops, data reporting system, dealer 20-groups, on-site consulting or training, send Steve an email at steve@gartsutton.com or visit www.gartsutton.com.
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