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The weekly newspaper for air cargo professionals No. 1,040

The Mykonos effect

15 July 2019

Fun in the sun at OPENAP 2019

Atlas Air wins latest union battle

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tlas Air Worldwide pilots represented by the International Brotherhood of Teamsters have been ordered to stop their work slowdown by the Court of Appeals. The International Brotherhood of Teamsters Airline Division and Local Union No 1224 have been ordered to stop an “intentional and illegal work slowdown” by Atlas Air pilots in violation of the Railway Labor Act after the US Court of Appeals for the District of Columbia confirmed a federal district court ruling. The ruling from a three-judge panel blocks the union from engaging in “improper activities” such as excessive sick days or refusing to work overtime. In denying the brotherhood’s appeal, the Court of Appeals confirms the district court’s decision that they must stop interfering in company operations. William Flynn, chief executive officer of Atlas Air Worldwide says: “It is unfortunate that we were compelled to take this extraordinary step

of seeking the underlying injunction, but we needed to do so to protect the best interests of our customers, our employees and our Company. Together with our pilots, we remain focused on continuing to provide our customers the high level of service they have come to expect.” Saying the company values the hard work of its pilots, Flynn says Atlas Air looks forward to continuing negotiations for a joint collective bargaining agreement for the merger of Atlas Air and Southern Air. He says: “We are committed to negotiating an updated agreement that reflects the current market and the significant role our pilots play in the success of our company.” The pilots are unhappy with the ruling, and will be petitioning for a rehearing at the US Court of Appeals. Captain Daniel Wells, Atlas Air pilot and president of Teamsters Local 1224 says: “Atlas Air Worldwide Holdings brought this suit originally to deflect attention and blame away from its incompetent management of

the airline and the supposed merger between Southern and Atlas Air pilots — which is the real cause of the operational failures seen by our customers.” Wells says it is unfortunate that Atlas Air has spent time suing employees instead of improving working conditions to attract skilled talent. He adds: “Our pilot group has been speaking out against the company’s heavy-handed and outdated practices because we know that chronic mismanagement, a pilot shortage, and poor working conditions are what’s threatening our long-term operation and will continue doing everything we

MENZIES Aviation has signed up to ULD Care’s Code of Conduct, promoting safe and efficient handling of unit load devices. Established in 2018 and derived from the IATA ULD Regulations, the code of conduct sets the standard for ULD handling and operations, ensuring the industry has clear instructions and guidance for safe operations. Its 10 steps ensure responsible handling, in-flight safety, damage-free

handling and storage, safe transport, serviceability, stability, reporting, due skill and proper training. Robert Fordree, executive vice president of cargo at Menzies Aviation says: “We are delighted to support the ULD CARE, Code of Conduct. As an aviation service provider we recognise the importance of the ULD in the supply chain and its role in aircraft safety. We also acknowledge the key role we have to play in looking

after this equipment on behalf of our customers.” Urs Weisendanger, president of ULD Care says: “ULD Care is very pleased to welcome Menzies Aviation, an industry giant and global leader in aviation freight as the latest signatory to our Code of Conduct, which shows just how important cargo safety is to everyone in the aviation industry.”

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INSIDE FORWARDERS JOIN NET RATES

THREE major global freight forwarders have joined forces with IATA and its air cargo rates distribution platform, IATA Net Rates ... PAGE 2

can to get Atlas back on track.” Edward Gleason, general counsel at APA Teamsters Local 1224 expressed surprise and disappointment at the court’s decision. He says: “The court has affirmed a status quo injunction without ever identifying status quo is that the union is said to have violated. That is the same fundamental mistake that the district court made, and it is one that we believe warrants reconsideration and reversal by the court. We therefore fully anticipate filing a petition for rehearing,” in front of all the judges involved in the case.

HANDLING 45 YEARS OF SUCCESS

IN July 1974, while West Germany hosted and won the FIFA World Cup, Muc Air Services Gesellschaft für Luftverkehrsabfertigung was ... PAGE 3 A NEW FRAMEWORK IS NEEDED

THE Dutch government is working on a new framework for airfreight, and the sector needs to make its opinions on the matter known ... PAGE 4

Menzies Aviation signs up to ULD Code of Conduct

A PERSONAL DIGITAL TOUCH

WHEN AFKLMP revised its footprint five years ago, a decision was made to enhance investments in the field of digitisation, says Marcel de Nooijer ... PAGE 5

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Forwarders sign up to IATA Net Rates

FEDEX Express has introduced brand new Boeing 767 Freighters on European routes, offering more capacity on Dublin – London – Paris services. The aircraft operates five times a week and connects FedEx hubs in Dublin, London Stansted and Paris Charles de Gaulle, offering Irish businesses greater opportunities to trade globally. TIME:MATTERS has added seven Chinese stations to its worldwide Sameday Air network, offering 157 direct flights a week to European hubs. Transportation of time-critical shipments will now be offered in Shanghai, Shenyang, Beijing, Nanjing, Qingdao, Chengdu and Guangzhou. Urgent shipments will be collected and cleared through customs on the same day and can reach their required destination in Europe, the US, Mexico or China within shorter time periods. CHEVALIER AOC Freight Express Holdings has become the first Hong Kong-based freight forwarder to be awarded IATA CEIV Pharma certification. FINNAIR will add capacity to Beijing with three flights a week to the new Beijing Daxing International Airport, which is scheduled to open by 30 September. Flights will operate on Mondays, Wednesdays and Fridays as of 3 November, using an Airbus A330. The frequencies are in addition to daily flights to Beijing Capital Airport. AZORES Airlines has taken delivery of its first Airbus A321LR, leased from Air Lease Corporation. The A321LR has a range of up to 4,000 nautical miles. It will join Azores Airlines’ fleet of five Airbus consisting of three A320ceos and two A321neos.

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hree major global freight forwarders have joined forces with IATA and its air cargo rates distribution platform, IATA Net Rates. The platform has been developed by the industry for the industry, to not only serve the airlines and GSAs to streamline the distribution of cargo rates but also by freight forwarders to access a one-stop-shop for their rates needs. DB Schenker, Agility Logistics and Hellmann Worldwide Logistics have joined forces with IATA to use the platform. During the last World Cargo Symposium, IATA Net Rates announced that Qatar Airways had joined the platform as the official launch carrier, and is actively working with global and regional airlines to join the programme. Glyn Hughes, global head of cargo at IATA says: “IATA is very pleased to be working with such an important and growing list of major freight forwarders. Electronic tariff distribution is one important component of modernising the entire distribution

function.” IATA Net Rates works closely with key industry groups for the development of API standards and the integration of the platform with other IATA standards such as One Record and Cargo XML. Sven Heinemann, head of global data and contract management air/ocean at DB Schenker says: “The IATA Net Rates Tool is an enabler to make our carrier rates fully automatic available in our Schenker’s internal rate management systems. This will reduce manual effort and increase volume and data quality tremendously. We need all major airlines to participate in the programme to enable fully automated end-to-end connectivity.” Frederic Leger, director airport, passenger, cargo and security products at IATA says: “IATA Net Rates fits perfectly within the vision and mission of IATA to develop standards, remove the paper with technology that brings efficiency to the industry and engage with all parties to join. IATA Net Rates is a neutral platform run by the air transport association for the benefits of the industry.”

Cattle class can be luxurious

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ome special passengers got to try out AirBridgeCargo Airlines’ ‘abc care’ product, with 146 heifers flying from Houston to

Bangkok. The complex charter was arranged in partnership with Intradco Global, and the request would have been a normal one if it were not travelling from the USA to Thailand. The abc care team started preparations long before the flight, scrutinising details and were in constant dialogue with the customer to make sure everything went smoothly. The animals were grouped in 27 cow stalls, each securely stowed and lashed on the maindeck of a Boeing 747-8 Freighter for the 17,182-kilometre, 19-hour 45-minute flight. During the flight, the ABC flight crew made sure the temperature was maintained at required guidelines, and the groom provided additional support to make sure the cows felt safe and secure. Sergey Lazarev, general director of AirBridgeCargo says: “We treat animals not like special

cargo, but rather as very sensitive passengers who require extra care and attention. No matter how experienced and qualified our specialists are, with every flight we deepen our knowledge and learn from our experience, as each transportation is unique.” Lazarev says that so far in 2019, ABC has seen a four-fold increase in the number of charter flights involving heifers. In the first five months of 2019, the number of animals flown by ABC has doubled, and the airline became a member of the Animal Transport Association.

Quote of the week

“The Dutch have a very straight-forward way of doing business ... you can’t sell them baloney.” Jasper de Bruijne and Elvira Jonker of Global Airline Services would advise against trying to pull the wool over a Dutch air cargo professional’s eyes

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Handling 45 years of success

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n July 1974, while West Germany hosted and won the FIFA World Cup, Muc Air Services Gesellschaft für Luftverkehrsabfertigung was established at Munich Airport. In 1999, the subsidiary of airport operator Flughafen München was re-incorporated as Cargogate, and in those 45 years has grown from 14 employees to more than 200. The largest airfreight handling company in Munich processes around one third of the freight passing through the airport. With a 20,000 sq m storage facility, Cargogate offers warehouse services including receiving, sorting, break-bulk and consolidation, handover of cargo, as well as customs clearance and hazardous goods formalities. Along with tailor-made infrastructure, spacious cooling rooms

and GDP-certified storage of pharmaceutical products, Cargogate scores points for short journeys covered by goods during handling and its processes. Speaking at the anniversary celebration, Claudia Weidenbusch, managing director of Cargogate says: “We’re looking forward to another 45 years because cargo has a future and the worldwide exchange of goods is an important factor in the globalisation of markets.” Thomas Weyer, chief financial officer and director of infrastructure at Munich Airport says: “We’re fortunate as an airport operating company to have a professional and efficient subsidiary like Cargogate that ensures, with its outstanding competence and strong customer focus, that everything keeps moving at Munich Airport.”

Rhenus partners with Wings for Aid

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henus Air & Ocean and Wings for Aid have signed a partnership to bridge the last mile to deliver relief goods to disaster areas. Connecting the last mile in disaster areas can be a major logistical problem, something Wings for Aid aims to address with unmanned small aircraft and smart technology to allow self-landing boxes to land with greater precision. The system can also be used for the planned supply of medicines in remote areas, with tests delivering 20 kilos of emergency aid per flight in the Dominican Republic in 2018. Based on the results, work is now underway on the next generation of unmanned aircraft capable of carrying 120 kilos per flight over a distance of 250 kilometres and returning for the next flight. Further tests will be carried out in the summer of 2019. Frank Roderkerk, regional manager air & ocean Benelux of Rhenus Group says: “The goal of our partnership is to combine our growth ambition, by offering innovative logistics solutions, with the drive to also have a positive social impact.” Barry Koperberg, director of Wings for Aid says: “Our goal is to provide emergency aid where no one else can, and to be there within 48 hours, anywhere in the world. The strength and network of Rhenus Air & Ocean will help us achieve that ambition.”

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ACWBITES EMIRATES’ first flight to Porto, Portugal touched down in the afternoon of Tuesday 2 July. Flight EK197 operates four times a week using a Boeing 777-200LR, leaving Dubai at 09.15 and arriving in Porto at 14.30. The return flight, EK198 departs Porto at 17.35 and arrives in Dubai at 04.15. Emirates SkyCargo offers up to 15 tonnes of cargo capacity on the service. DR Peter Waller will join Swissport International as chief financial officer, replacing Dr Christian Göseke who is leaving the company. Waller, who joins from CEVA Logistics where he was chief financial officer, will start his new role on 1 September. He will report to chief executive officer Eric Born. ETHIOPIAN Cargo has connected Chongqing with Africa and the Americas on a weekly cargo flight. The weekly Boeing 777-200 Freighter service was launched on 26 June and passes through Shanghai – Chongqing – Delhi – Addis Ababa – Lagos – Sao Paulo – Quito – Miami. CARGOLUX added a third weekly flight to Xiamen, China on 1 July to meet growing customer demand. The new service CV9721 operates on Mondays, leaving Luxembourg at 08.10 and arriving in Xiamen on Tuesday at 04.40. The return flight, CV9731 leaves Xiamen at 06.15 and heads to Los Angeles, USA before landing in Luxembourg at 06.15 local time. AIR Canada launched seasonal services between Montreal and Bordeaux, France on 4 July. The service is operated by Air Canada Rouge three times a week, using a Boeing 767-300ER until 8 September.

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THE NETHERLANDS

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A new framework is needed for airfreight

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he Dutch government is working on a new framework for airfreight, and the sector needs to make its opinions known, according to Maarten van As. The managing director of Air Cargo Netherlands says that to ensure air cargo can continue to grow, the association and the cargo sector as a whole must be concrete in its inputs. Van As stresses that capacity figures should not be stared at blindly, but how they are used needs to be studied. He says: “Look carefully what this means for the Dutch economy, for employment opportunities, for the business climate for companies and, also for the quality of the Schiphol network. Dare to be selective and, on the basis of clear consideration, reserve slots for full freighters.” The allocation of slots at Schiphol has been an issue for the last two years. Air traffic movement capacity at Schiphol is limited to 500,000 until 2020 to balance aviation growth, noise reduction and environmental quality. There is just a slight issue, this limit was reached in 2017. The impact of the slot shortage was felt by the freighter sector, which has seen a significant fall in movements. A local rule was created to give freighters more space, and it was formalised in May this year. Van As says: “This local rule is not to be THE solution though, but it is a positive signal. At this moment the sector and the Dutch government are together looking for solutions and the government has recognised the importance of the

airfreight market for the Dutch economy.” The cabinet has allowed for a moderate growth of slots at Schiphol, something van As describes as a “positive and very important step”. The limited availability of slots is not the only reason for full freighter traffic to fall at double digit rates; the whole air cargo sector has been struggling and the global economy is falling due to worldwide issues. Tougher times are sometimes a good thing, van As comments: “This flattening of the market is all the more reason for the cargo community at Schiphol to put more energy intro preparing for the future.” He says the drive to optimise air cargo processes at Schiphol is at the heart of the Smart Cargo Mainport Program, saying: “This program is an example of how cargo flows are advanced by cooperation with our cargo community.” The air transport industry has to consider changing public opinion. Van As says: “Whereas air transport used to stand for progress and modern times, now the discussion covers environmental issues and inconvenience for surrounding areas. Politics must find a new balance and we are very happy to see that the Dutch cabinet takes this very seriously.” Minister of infrastructure and water management, Cora van Nieuwenhuizen has been

discussing the matter with relevant stakeholders, trying to find a way to allow growth. Van As says: “From 2021 and forward, there will be a transition period in which the aviation sector can earn the right to grow to 540,000 slots by achieving demonstrable reductions.” While this is going on, belly capacity is being utilised more efficiently. Schiphol Group has developed a tool combining cargo and passen-

ger data to identify opportunities to update the aircraft operating routes. Van As says freighters must remain important at Schiphol. He says: “The sector operates in an enormous competitive international playing field in which both belly cargo and full freighters must have independent, strong positions. Only in this way can Schiphol position itself as a powerful cargo hub.”

If you can adapt, you can grow even if the market is weak AFTER two exceptionally strong years, it looks like 2019 will be much weaker, but being adaptable means you can strengthen your market share no matter what happens, according to Jasper de Bruijne and Elvira Jonker of Global Airlines Services.In 2019, managing director de Bruijne and sales director Benelux Jonker say airfreight exports are showing a decline. They say demand is going down to main markets and economists fear another recession due to reasons including Brexit, the US-China trade war and instability in the Middle East. After two strong years, de Bruijne and Jonker say this means the company will have to change the way it works, but that is no problem for a strong GSA. They tell Air Cargo Week: “Working for different carriers demands a certain level of flexibility and adjusting to different markets and different cultures continuously. It’s our task to keep our principals informed with up to date market information, enabling them to adjust their pricing strategy to the demands of the market.” They add: “If you are successful at this, you can maintain your market share or even increase it in a weak market and still achieve substantial revenues.” The summer holidays are now underway, and this is looking like an old-fashioned low season. The company has time on its hands to carry out sales calls, initiate sales promotions and carry out market research. They say: “We are anticipating a disappointing high season this year for which we want to be prepared fully.” In the Netherlands, Global Airline Services

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represents eight carriers, of which the most recent representation started six years ago and the largest contracts have been in place for over 20 years. There are new contracts in the pipeline for the second half of 2019. They say: “We have a proven track record to establish long term relationships both with the carriers we represent and with the forwarders we sell our products to. We consider them partners and doing business together as a partnership.” Global Airline Services, part of Global GSA Group is the GSA of choice because of its extensive local network, market knowledge and significant contracts, de Bruijne and Jonker say. “We hold local and European incentive contracts with all large forwarders, which means that any airline represented by us, automatically gets a preferred carrier status.” Business in the Netherlands is built on relationships and common sense, something that can make it easy and difficult. They say: “The easy part, is that the Dutch have a very straight forward way of doing business. The hard part is that you can’t sell them baloney. They know what they are talking about, so the same needs to go for you and your team.” De Bruijne and Jonker say the world is changing, with forwarders and carriers demanding greater reporting and sales efforts. Commissions are also under pressure. They say: “That’s why we continue to do what we’ve grown to be successful at, but at the same time always explore new opportunities and business models to be future proof.”


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Digitisation must still offer a personal touch As consumers, we now expect information and delivery updates. Giving an example, de Nooijer says: “If you’re ordering a pizza, you know exactly when it’s going to arrive on your doorstep. Why on earth would you like to have different transparency if you have a shipment as an end customer or as a shipper? This is a changing world of expectations where digitisation helps and the state of the technology is now such that we can do much better.”

Balance of services

Looking to the future, de Nooijer sees digitisation requiring a balance of human and digital services. As an airline, AFKLMP believes in being close to the customer and making transactions easy. De Nooijer says: “If it’s easy and straightforward then digital is the perfect tool. There will always be specific shipments and exceptions that require a human interface. The human part needs to be balancing the digital part. The more straightforward stuff that goes digital means, the more capabilities you can have with

your own staff towards the customer to focus on the more challenging stuff.” He also says that the front end has moved ahead much quicker than the back end. “This is why we decided to invest dearly in replacing our operational legacy systems. We’ve closed contracts with Accenture and IBS to work hand in hand to replace our legacy operational domains by new handling systems.” De Nooijer admits he does not possess a crystal ball to know which specific technology will transform the industry. He says: “The importance is that we manage ourselves to be a company which is capable of dealing with change. It’s better to move and go along and change accordingly to the needs of the customer rather than applying a wait and see approach.” He has an open question to each stakeholder in the supply chain. “We really need to come together with cooperation, truly thinking about what is needed from each stakeholder to work hard on standardisation and then all our energy can go to the right question of how to enhance services to our customers in the full supply chain.”

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hen Air France KLM Martinair Cargo revised its footprint five years ago, a strategic decision was made to enhance investments in the field of digitisation, Marcel de Nooijer tells Air Cargo Week. Speaking at air cargo Europe on 6 June, the executive vice president of AFKLMP explained that while the freighter fleet was cut back, the airline group looked to change the culture of digitisation. De Nooijer believes that being able to work in an agile manner shows that it has been a successful journey. He says: “We’ve enabled ourselves to work in a truly agile manner, no longer in a waterfall with big, bureaucratic processes but with very agile scrum teams where we bring the experts together. The business or product owners, the specialists from the business together with developers and architects and we work relentlessly in sprints together and we follow a customer experience approach.” De Nooijer says this has enabled AFKLMP to be very close to products it develops in a manner to allow the airline to monitor and adjust according to the customers’ needs, and then deliver what is useful. He says: “The biggest recognition of that is the way our own distribution tool, myCargo is rolled out but also the way it has been embraced by the market.” It has seen “unprecedented” growth, with the shift towards the channel. Over 20% of global revenue is now coming in by this channel within less than two years, which de Nooijer says is proof that the market is ready and embracing digital services.

Make it easy to do business

Even with all the digital tools available, customers still want a personal touch. AFKLMP will maintain its global presence with its own sales and customer organisations. It is also essential that AFKLMP remains a company that is easy to do business with. De Nooijer says: “We want to be close to the customer but in the way he or she wants us to do business with us.” If the customer still wants to do business in person, global teams are on hand to help but if they wish to engage through the digital channels, AFKLMP is able to accommodate that too. The digital services can be done through AFKLMP’s systems or through the customer’s own channels. De Nooijer says this is why AFKLMP has invested in API capabilities and engaged with WebCargo by Freightos to offer dynamic pricing. AFKLMP is also working with other customers to roll out technology. So far, the recently announced partnership with WebCargo has been a “smooth journey”, and de Nooijer is very excited to have chosen this partnership. He says: “We see more strength coming out of it going forward.” Customers have been very receptive to new tools, with de Nooijer commenting: “We live in very dynamic and turbulent times, new technology is coming up and that is helping the industry. The industry is not always known for its agility to change, we’ve had a slower pace adapting to new technologies than other industries.” He says the world is changing and this includes expectations.

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AIR CARGO EUROPE REVIEW

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CharterSync ready for flight

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harterSync launched at this year’s air cargo Europe event in Munich. The new platform for time-critical air charter bookings was among the key integrated technology stories at the show, garnering lots of interest from air charter operators and freight forwarders. CharterSync co-founders, Ed Gillett and Simon Watson headed a team of four at the show with an almost non-stop series of demonstrations of the platform and high-level talks with operators and freight forwarders. The platform, which can significantly speed up the process of finding the right air charter with time-critical cargo, also empowers freight forwarders offering them more control and

transparency over their Go-Now air charter bookings. “Munich far exceeded our expectations and the reception for CharterSync has been extremely positive and encouraging. We developed the platform based on our experience within the industry and recognising a huge gap which we could address through our combined industry knowledge and tech software expertise,” Watson said. Co-founder Gillett commented, “Freight forwarders and time-critical air charter operators were very impressed with CharterSync and excited to begin using the system as soon as they can. This confirms our belief that digitisation provides a huge opportunity to move cargo

Peli BioThermal showcase bulk shippers

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quickly, transparently, and securely throughout the whole supply chain.”

Development is key for Etihad Cargo

ETIHAD Cargo, the cargo and logistics arm of Etihad Airways, showcased the key developments of its transformation at air cargo Europe. Some of these key initiatives being showcased at air cargo Europe this year by the carrier included industry-leading digital developments such as its market leading IBS iCargo solution and Online Booking Portal www.etihadcargo.com, as well as interactive activations bringing its latest premium products, FlightValet and FreshForward to customers and visitors with a combination of virtual reality and fresh smoothies. Etihad Cargo’s recently rebranded cargo loyalty scheme “PayloadRewards” was also heavily featured. There was a customer incentive of 5,000 bonus miles to anyone who signed up.

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eli BioThermal, the global name in temperature controlled packaging, exhibited its bulk shipper solutions and expanding rental programme services at air cargo Europe as the company increases its infrastructure and operations worldwide. Peli BioThermal exhibited core products from its Crēdo on Demand and Crēdo on Reserve rental services at the event, where the company demonstrated how its pioneering products “continue to be game-changers in the temperature controlled packaging industry.” Taking centre stage at Peli BioThermal’s Stand 239 was Crēdo Cargo and Crēdo Xtreme passive bulk containers, which offer excellent payload efficiency on aircraft. The temperature controlled shipping containers showcased are from the company’s Crēdo on Demand short term rental programme and its Crēdo on Reserve programme for longer term rentals. Peli BioThermal’s passive bulk containers were on display at the event, a leading business exhibition for air cargo logistics, which focused on the latest developments for logistics, mobility, IT and supply chain management. Dominic Hyde, vice president of Crēdo on Demand, said: “We were delighted to exhibit our high-performing products and share the latest developments of our Crēdo on Demand and

Crēdo on Reserve rental services at air cargo Europe. We continue to expand our product portfolio of industry leading bulk shipper solutions serving the air transportation sector and global logistics supply chain. “We were also pleased to unveil the new Peli BioThermal virtual reality (VR) game, which proved popular with visitors to our stand. The new game is a fun and immersive way to demonstrate

how we continue to innovate to remain ahead of the competition.” Delegates were able to try a number of exciting VR challenges at the show by playing Peli BioThermal mini games in the interactive experience themed on supply chain challenges, which transported players to global locations where Peli BioThermal operates. This includes locations such as Tokyo, Puerto Rico, Ireland and Africa.

Direct contact at ACE still vital to CHAMP

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ccording to Nicholas Xenocostas, VP commercial and customer engagement at CHAMP Cargosystems, there is still value in attending an event such as ACE. He says: “CHAMP has been attending ACE as its one of the key industry events where we get to meet not only our customers but also prospects and partners. “CHAMP fully embraces teleconferencing for interactions with its customers and prospects: however, business is done at a

personal level. It is still vital and necessary to have direct contact with its community and continue to build its personal relationships. It’s hard to have a drink and dinner over Skype.” Demographic changes are impacting on labour from the millennial generation. How is CHAMP facing this issue? He says: “This is a major factor that air cargo automation needs to cater going forward – Millennials have a different relationship with technology than previous generations. This is very prevalent in how the Millennials interact with social media, and their comfort with rapid change in tools they use. Millennials do not expect to be trained, as an example, before they use an application. “This means that the manner in which User Interface applications are designed, as well the work flows needed to cater to such audiences, is a prime focus for CHAMP

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in the broadening of new user experiences with its application suite. “We are seeing technological advances reaching a level of maturity that can now act as a springboard for advances in our industry. “The complexities of these technologies means the advancements require collaboration among stakeholders, and also requires players in the industry that can integrate such technology in our processes. “In this respect, CHAMP is very proud that in the last six months it, in partnership with technology providers, has either won or been a finalist in a number of industry innovation awards.” Regarding the Internet of Things, Xenocostas says: “The Internet of things is its infancy: it will be very relevant in our industry which is further accelerated by the introduction of 5G.”


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Video Broadcasts

Industry Event

Industry Event

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HE PRETENDS TO KNOW WHAT HE’S TALKING ABOUT

The Mykonos effect – OPENAP 2019

Fun in the sun as NAP members packed their factor 30 and met on one of Greece’s most famous islands

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he fourth Neutral Air Partner (NAP) packed its sun-cream for 2019 conference, OPENAP, which took place in beautiful Mykonos where over 180 delegates and visitors gathered for their annual get-together. The thrust of the event was not only networking but face-to-face meetings. Serious discussions about new facilities and products available for members to streamline their businesses were also undertaken in the Greek sunshine. CEO and founder, Christos Spyrou, as well as delegates, enjoyed brief but precise and useful presentations by service providers and vendors at the event. Among the presentations, on the NAC Digital Airfreight Consolidation Platform, NAP’s new B2B neutral wholesale consolidation portal powered by Hashmove and with over 50 neutral wholesalers, consolidators and master co-loaders was outlined. NAX Neutral Air Express Portal, an express and courier wholesale rate platform, was discussed, while Cargo Claims, an IATA awarded claims platform for forwarders, airlines and shippers, was presented. PayCargo, the world’s leading online payment platform for the shipping and cargo industry, was also presented. These were followed by presentations on AirCargoXL, an advanced airfreight rate and consolidation management engine; CargoWise One, partnership and new products update-techni-

cal trends in logistics; OceanX, a presentation of a strategic partnership network; and, Aero Africa - a neutral air cargo broker dedicated to providing African logistic solutions and value-added services to the international logistics and aviation community.

Workshops

All delegates joined in lively discussions on vital topics including air cargo digitalisation asking: is the industry ready to digitise effective air cargo sales? Is technology a disruptor or an enabler for the traditional cargo agent? Time critical logistics: is this a new trend or a highly specialised area of logistics that not every cargo agent or carrier can handle? Virtual airlines and brokerage: introducing a neutral AWB of choice for NAP members. What is a virtual airline? What are the benefits of airline brokerage and how does it work? The entire meeting was conducted in an atmosphere of friendly co-operation, with many new business partnerships being formed and old ones strengthened, say organisers.

New kind of networking

Spyrou says: “Neutral Air Partner offers its members a new kind of networking experience b y providing a unique platform for exchanging ideas, views and solutions to many

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the challenges in today’s air cargo industry. OPENAP is a perfect opportunity to announce and launch new products and services and to interact with partners and vendors and also to acquire extensive hands on knowledge from the industry’s experts. “This year we have

given the opportunity to our members to vote for their choice for outstanding performance in different sectors and regions. We continued our successful network presence at ACE in Munich. As one participant commented, “NAP is like one big family”, which is exactly our ambition. The momentum we have built, we have to build on that, and there is no slow way forward. The industry is moving and changing very quickly, and we as an organisation have to do the same.”

Air Cargo 2019 Award Winners For the first time, NAP presented performance awards for different activities and regions which turned out to be a popular event, highlighting the excellence of different members and voted for by their colleagues. The winners were: Best Performing Partner Americas – Pluscargo Best Performing Partner Europe – N.F.S. Airfreight Best Performing Partner Middle East & Indian Sub-continent – Motion Supply Chain Best Performing Partner Asia Pacific – Globelink China Group Best Performing Partner Africa – Aero Africa Best Performing Partner NAC Neutral Airfreight Wholesale – N.F.S. Airfreight Best Performing Partner NAX 24-7 Time Critical Logistics – Priority Freight Europe Best Performing Partner NAV Air Cargo Industry Services Provider – HAE Group Best Performing Partner Worldwide – Pluscargo

aircargoweek.com

Profile for Azura International

ACW 15 July 19  

ACW 15 July 19