ACE Daily Day 2 2021

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DA ILY NEWS The official daily newspaper of Air Cargo Europe 2021

05 May 2021


he waiting is over. While many things have been very different this year, one thing has remained constant: the excitement within the global airfreight industry and supply chain for the results of the ACW World Air Cargo Awards (WACA) competition. Hundreds of on-line votes have been cast and verified from around the world for players in ten vital, important and professional categories. For 15 years, ACW's WACA have lauded and celebrated the 'best in class' across a wide range of business segments and interests with the global airfreight industry.

In This Issue:

The results are traditionally revealed at a fabulous social event at air cargo Europe. As this was not possible, the decision was taken to reveal the winners online. Winners were announced last evening digitally.

Working tirelessly Staff at AZura International have worked tirelessly over recent months to ensure that the voting would continue as normal and a presentation would be possible on-line. They worked



closely with host Messe München, organiser of transport logistic and air cargo Europe, to determine the best way to stage the digital presentation of the awards. So what does it take to be 'best in class' as far as readers and online visitors of ACW are concerned? Often companies have operated 'above and beyond' what the market expects or have delivered more than was expected by the client.




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Gebrüder Weiss moves into new Graz logistics centre


Rising volume of consignments

Swissport signs lease for new Vienna facility

THE expansion of Swissport’s cargo business at Vienna Airport is officially underway following the signing of a lease agreement for a brand-new facility, increasing Swissport’s local warehousing capacity by nearly 50%. Swissport has signed a 7-year lease for two air cargo terminals near Vienna Airport. The adjacent 8,000 sq m warehouses are part of the Deutsche Logistik Holding‘s ‘SkyLog park Vienna’ in the Fischamend region. The building will offer ample warehouse and office space in the centre of the industrial zone and increase

the warehousing capacity by nearly 50%. It is the second major investment in Vienna, following the opening of a warehouse with direct tarmac access right at Vienna Airport in mid-2019. The completion of construction work is scheduled for Q4 2021, when operations will move from the 4,600 sq m Cargo Nord Object 10. Swissport in Vienna will then operate two state-of-the-art facilities. On top of the operational advantages from the new facility, the new building is set to achieve a superior environmental performance


05 May 2021

The Graz location is a key handling point within the Gebrüder Weiss network for transports to South Eastern Europe. The volume of consignments transported by land in 2020 saw a year-on-year increase of three percent despite the coronavirus crisis. The strongest factor driving growth here was the home delivery business, which saw the number of consignments handled increased by 38% to 72,100. The logistics solutions

segment also developed positively, being able to win key customers from the automotive, consumer goods and metal processing industries in recent years. “Our roots in the region run deep and our logistics services support the local economy in particular,” said Haas. The branch manager also attaches particular importance to the topic of apprenticeship. There were 14 apprentices at the branch in 2020. “We will maintain this level this year as well,” said Haas, underscoring the company’s important role in training the next generation. Currently, the company is looking for dispatchers for national and international transports in particular.

Air Cargo Europe 2021

nternational transport and logistics company Gebrüder Weiss has opened a new location in Kalsdorf near Graz, Austria. The state-of-the-art terminal with a total area of around 70,000 sq m replaces the previous logistics facility in the Styrian capital. The logistics company has invested around €28 million in the new building, which was completed in less than a year. “We had reached the capacity limits of the former location. The new facility will enable us to continue growing and provide an even higher level of service to our customers. Our 180 employees are looking forward to taking advantage of the possibilities offered by the new infrastructure,” said Gerhard Haas, branch manager Gebrüder Weiss Graz. The location in Kalsdorf is situated in the immediate vicinity of the A9 and A2 motorways and comprises, among other things, a 16,500 sq m logistics hall and a handling area covering 6,500 sq m. The number of loading docks has more than doubled to 92. Cutting edge video and freight measuring systems ensure that trucks are loaded safely and efficiently. Particular consideration was also given to environmental matters when planning the location, with work on building a photovoltaic installation due to begin in the second quarter of 2021. “This will enable us to produce 920 megawatt hours of electricity per year and save as much as 75 tonnes of CO2,” explained Haas.


SmartKargo: taking on outmoded traditions


Air Cargo Europe 2021

argo space on each passenger flight is a perishable commodity. This simple truth powers US-based SmartKargo's CEO Milind Tavshikar to come to work every day at the headquarters of the unique 100% Cloudbased solution. Incredibly, in the face of the global pandemic over the last year, Tavshikar has been joined at the Cambridge, MA offices with a growing number of employees. "We are the largest IT software company in the air cargo industry," says Tavshikar. "We have more than 200 employees and we are hiring at all our locations worldwide. In the last year, we have taken on some 60 employees."

05 May 2021


SmartKargo intends to disrupt the traditional approach to the air cargo business with its pioneering Cloud platform. The platform can be set up and launched quickly. A flexible approach means they can "wrap" the e-Commerce solution around legacy air cargo systems and add the fast-growing e-Commerce segment in just a few months. As well as its headquarters in the United States, the 14-year old company has key offices in India, Philippines, Brazil and Canada. SmartKargo's software is utilised by around 15 airlines while it can be useful for GSAs and Ground Handling Agents. Tavshikar reflects that the journey since the founding of the company 14 years ago seemss "quite short."

He explains that at the start of the jounrey, the company was set up to facilitate end-to-end shipping. "We started with RFID-based track and trace technology and then moved into End-toEnd software," he said. In March 2021 SmartKargo secured a strategic growth investment from M33 Growth, a Boston-based venture and growth stage investment firm. M33's investment in SmartKargo comes as a growing number of airlines are embracing the company's platform and solution. Specifically, the company has recently launched innovative solutions that quickly enable global airlines to open new streams of revenue with e-Commerce shipping and package delivery to the door. As global e-Commerce sales accelerate from an estimated $5 trillion sales globally this year to a projected $6.4 trillion in 2024. SmartKargo solutions are a compelling shipping method for online retailers. Airlines in Brazil, Canada, Mexico and Norway are among the early adopters and have significantly grown cargo revenues by shipping e-Commerce products on passenger airplanes. SmartKargo is the world's only service provider with a comprehensive end-to-end e-Commerce shipping solution for airlines.

Layer cake An abiding demonstration of the attitude Tavshikar and SmartKargo has towards the compnay's clients is something that looks like a layer cake. While other software companies abandon the clients once the sale is made, Tavshikar and his team consider a sale is just the beginning of a relationship. Tavshikar descxribes a relationship is made up of three layers: "There is a technical layer, a business layer and a strateic layer we offer."

Spice Jet success India-based SpiceJet Airlines has renewed its contract with SmartKargo to deliver innovative air cargo technology to power key operations for the carrier’s air cargo business

arm, Spice Xpress. Since 2015, SpiceJet has utilised the SmartKargo platform to support and grow its domestic and international cargo business, including its important Pharma Pro cold-chain service. Spice Xpress has the capability to transport extremely sensitive drugs, vaccines blood samples and medicines in controlled temperatures ranging from -40°c to +25°c. Besides, the airline also offers other benefits such as a network of warehouses equipped with deep freezers to enable

change of cool packs and ground vehicles and containers to help transport sensitive cargo. Spice Xpress also has the technology-empowered capability of providing door-to-door deliveries to over 12,600 pin codes across India. Sanjiv Gupta, CEO of Spice Xpress said: “For the past five years, SmartKargo technology has provided Spice Xpress with the advanced digital tools needed to quickly and effectively transform our cargo business. As a result, we have been able to further digitise our processes to support highly efficient air cargo operations, growth and improved experience for our customers." SmartKargo technology powers the largest volume of daily air cargo transactions in the world today, and assists airlines looking for forward-looking solutions to run and grow their air cargo business. The SmartKargo Software as a Service (SaaS) platform provides an innovative solution set, created exclusively for the world’s airlines.

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Digitalisation: Cutting crew transfer cost acE Daily spoke to Roy Hughes, commercial director at Get-e, the ground transportation company that has a solution for organising cargo crew.

acE Daily: How do you see Get-e developing in the air cargo sector?

We believe that streamlining the operational support and administrative functions will help improve overall efficiency and cut related costs. Digital services like ours will play a key role in this and we are not stopping with crew transfers, in Q3 2021 we will be also launching our HOTAC service to provide a fully realised, digital one-stop shop solution for cargo crews. As the sector returns to pre-pandemic numbers, we’re convinced that Get-e will be part of the digital solution offering that will help cargo carriers achieve future growth.“

acE Daily: The pandemic has hit the aviation industry hard, with passenger volumes down and cargo volumes up. How has this affected Get-e?

The pandemic has caused a drop in available resources across the aviation sector. This reduction in resources has coincided with an increase in demand for air cargo. As a result, many operators are adopting digital solutions to provide control and flexibility, particularly in changing demand levels and transport restrictions, with the goal of making best use of those resources which remain. What we’re offering is a digital solution to help eliminate disruption, which also takes away the need for extra resource allocation. For example, Get-e consolidates invoicing, helping to return significant reductions in administration time and costs, plus there is a very flexible cancellation policy to support cargo operators as they deal with last-minute amendments to their plans. acE Daily: The cargo sector has been notoriously slow when it comes to adopting digital processes. How is Get-e convincing customers to use digital for cargo crew organisation/operations?

There has never been a better time for the cargo sector to adopt digital solutions. With so much disruption in the industry, being able to bring administrative processes online reduces time and cost and makes it easier for organisations to adapt to short notice changes. Get-e supports cargo carriers by acting as a one-stop-shop. Bookings are quick and easy to manage on the Get-e platform, which is particularly important when booking ad-hoc crew transfers. The booking status can be tracked online, while the location of the driver is available before and during the transfer. The visibility and monitoring provided by the Get-e platform enhances duty of care to the air crews, with COVID-safe and secure transport delivered from quality vetted, fully insured and experienced transport suppliers.


05 May 2021

Get-e is the ground transportation partner for aviation businesses worldwide. Any kind of airline can use our crew transfer services for free, including those involved in cargo transport. Up until recently, crew transfers were largely sourced and booked by crew managers via a manual, decentralised system, using random transport suppliers in each region. Get-e improves on this by offering a managed global solution for sourcing crew transportation. The platform offers competitive, transparent pricing for fully vetted transport.

Air Cargo Europe 2021

acE Daily: Can you explain how Get-e is used in an air cargo setting? What improvements does Get-e offer over traditional booking methods?


WORLD AIR CARGO AW Full details of Winners, Finalists and Sponsors

Airfreight Forwarder of the Year 2021

Air Cargo Handling Agent of the Year 2021



Air Cargo Europe 2021

Air Cargo Charter Broker of the Year 2021

05 May 2021


AIR CHARTER SERVICES Airport of the Year 2021

AMSTERDAM AIRPORT SCHIPHOL Air Cargo General Sales Agent of the Year 2021

ECS GROUP Cargo Airline of the Year 2021



ponsors in Air Cargo Week issue of May 10, 2021

Air Cargo Industry Customer Care Award 2021

Air Cargo Industry Achievement Award 2021


QATAR AIRWAYS CARGO Air Cargo Europe 2021

SPONSORS Etihad SAVE Group GEODIS Azura International PayCargo AFKLMP ECS Group


9 Air Cargo Industry Marketing & Promotional Campaign Award 2021


05 May 2021

Information Technology for the Air Cargo Industry Award 2021


Changing the face of aviation

Air Cargo Europe 2021

Making gender balance the next priority

05 May 2021


BACK in 2013, together with a colleague of mine at IATA, we designed and launched the FACE programme. FACE stands for “Future Air Cargo Executives” and this programme was a response to a lack of youngsters in the air cargo industry, or rather, the visible lack of young people attending and speaking at industry events. It started with a simple idea and a relatively small action: organising an annual FACE Summit at the IATA World Cargo Symposium for promising talents under 35 and offering them a platform for growth, while encouraging them to attend (or their boss to send them to) air cargo conferences. It turned out to be very successful and I think we can proudly say the FACE programme contributed to making the younger generation more visible at events, in the media and within their companies and air cargo more attractive to them. The value for the industry and for corporates is massive: they bring new ideas, drive transformation, launch innovative start-ups and contribute to make air cargo more digital, sustainable, attractive. I have no doubt that diversity enriches businesses: having the opportunity to hear different voices and combine different perspectives and strengths reduces blind spots,

OpEd: Celine Hourcade, managing director of Change Horizon, former head of cargo transformation at IATA and transition director of TIACA encourages creativity, and helps innovative ideas to blossom. Regrettably, the lack of gender diversity in our industry is very visible, both in the audience and on stage. The webinars that have replaced onsite events the past 12 months are no different, even the ones focusing on the future, innovation, and disruption – this is alarming if the new generation of leaders perpetuates the “Boys Club”! I must admit I got really frustrated with it… but I also know how difficult it can be to find female experts when we organise events

or have board seats available. There are two options for that: either there are no female experts, or we don’t know them. Surely, we can do something to make the “hidden gems” visible, known and heard. What about a free database of female experts in aviation and logistics that event organisers and any company looking to improve their gender balance in working groups and boardrooms could use? Having known Emma Murray - founder, and CEO of London-based PR agency Meantime Communications - for a long time and know-

ing she is as passionate as I am about diversity, gender balance and the logistics industry, it was a no-brainer for me to reach out to her. And a no brainer for her to support, embrace and enrich the idea. We took the opportunity of this year’s International Women’s Day (IWD) theme, #ChooseToChallenge, to join forces and launch the Women in Aviation & Logistics initiative. Our objective is to mobilise the industry and drive a concerted and measurable action towards gender equality. We both committed ourselves and our teams to specific actions: Change Horizon’s team is volunteering to build a searchable and free database of female experts in aviation and logistics sectors to help event organsers to organise more diverse panels and companies to identify board candidates; Meantime Communications commits to being part of the push to make it happen with communication and awareness raising activities. It includes the Open Challenge to event organisers we just launched calling for public commitment and concrete actions to increase the female ratio at the next events. With FACE, we improved age balance. With Women in Aviation & Logistics, we hope to improve gender balance!

Avianca: “Lives depend on this” bia, Deprisa, through Avianca's domestic operations, has 46 routes between the main cities with more than 180 daily flights offering the highest capacity and coverage within Colombia. 100% of the fleet has "ventilated warehouses", which meet the conditions required to guarantee the transportation of vaccines with the highest standards of safety and operability within the national territory. From February 17 to April 4, more than 1,500 packages (each containing thousands of vaccines) have been transferred to 13 main cities that have contributed to the fulfilment of the National Vaccination Plan goal. In order to guarantee their correct handling, Deprisa has the experience and the appropriate processes in admission, boarding, landing and delivery at airports, delivering vaccines from Bogotá to the main cities of the country in less than six hours. This is accomplished with our promised service at the indicated times and in perfect condition.

KURT Schosinsky, managing director of avianca spoke to acE Daily about the latin american airline’s role in the “mission of a century.” acE Daily: Avianca has been active in vaccine transportation. What has been your strategy as an airline? Kurt Schosinsky: For months, the Avianca Cargo team prepared to ensure the proper handling of all temperature ranges, segregation requirements, special processes for handling dry ice, and implement strict safety protocols to guarantee the safe and successful transport of the vaccines to their destination. The airline has been working closely with the Pan American Health Organisation and several freight forwarders to develop vaccine distribution solutions to Latin America, transporting more than 200,000 vaccines as part of the multilateral COVAX Facility initiative from Amsterdam to El Salvador, Honduras, Uruguay, Costa Rica and Dominican Republic. With DHL, we transported vaccines in active containers to Paraguay to start the country's vaccination process. Temperature and battery monitoring were performed every 3 hours and at critical points along the route. Our ally, AeroUnion, working alongside DHL, has transported 14 containers with 2.7 million vaccines from the United Stated to Mexico. acE Daily: What plans are in place to prepare for vaccine transportation in Colombia? And more broadly, South America? Schosinsky: Avianca Cargo is committed to the distribution of the COVID-19 vaccine;

we have the preparation and capacity to do so. For this reason and based on our experience, we have been preparing for months by forming a multidisciplinary team that has set forth the necessary procedures and scenarios to ensure we have an appropriate and safe service for the handling and transporting of the vaccine to the different countries we fly to. We are a workforce of more than 600. Actively participating and consistently implementing safety protocols, contingency plans, improvement of internal processes, training, and awareness campaigns are vital since lives depend on this. For the transportation within Colom-

acE Daily: Which aircraft has Avianca used to transport the COVID-19 vaccine? Schosinsky: Avianca Cargo has a fleet of 11 freighters, A330-200F, A330-600F, and B767200F aircraft, with a capacity between 40 and 60 tons per aircraft. All of them have temperature-controlled compartments that meet the requirements for transporting the vaccine. Together with previous planning and coordination of the shipments, this temperature capability allows us to guarantee safe transportation with significant coverage to distribute the vaccine to many cities in Latin

America and the Caribbean. Enhancing our capacity, we also have a fleet of more than 100 passenger aircraft to support the supply chain and meet the needs and demand in due time and form. acE Daily: Have new infrastructure or new routes been introduced to cope with demand? Schosinsky: Avianca Cargo has warehouses and cold rooms in its cargo hubs, located in Miami and Bogota. Also, we have 29 stations in different countries in Europe, North America, Central America, the Caribbean, and South America equipped to transport active containers, through our PharmaCoolCare product. In line with our environmental commitment, our customers, and operational improvement, we renewed our cooling equipment at our Miami HUB. With an investment of over $2 million, we installed state-of-the-art equipment with a storage capacity of 300 tonnes on racks and 200 tonnes in full pallet for a total of 500 tonnes to preserve perishable products and a separate area exclusively for Pharma handling of 5 tonnes for temperatures between 2C to 8C and 10 tonnes for 15C to 25C. The Pharma area's layout design and operational model optimizes the time and movements of the cargo transfer to reduce the risks associated with temperature deviations. This cooler guarantees ideal conditions for the products we transport and reduces greenhouse gases that affect the ozone layer. We are currently expanding our pharma capabilities with our Pharma Center's in MIA and BOG to satisfy our customers' needs.

Ribeiro: In this industry “you can have it all!” Nadia Ribeiro, managing director for Latin America at CEVA Logistics, talks about her life in the cargo and logistics industry.

In big companies, having internal work groups and seminars to prepare ladies who are interested in growing in their careers is also important. To have real experiences where you show what you’re actually doing and not just trying to match a statistic.


cE Daily: What’s your favourite part of your job?


ibeiro: I love it all! I am always asking myself when the right moment to retire is and I’m always putting it off! I’ve decided not to set a date. Why should I stop if I don’t feel like stopping!

cE Daily: Was logistics an industry you ever envisioned yourself working in?

adia Ribeiro: I can tell you that I started [in this industry] by coincidence!

I am originally from Jordan and my family immigrated to Brazil when I was a teenager. When I landed here I was very upset. I was a teenager. I didn’t want to leave my friends and my home.

I went to Air France in Sao Paulo I asked if they had a job and they said they had one in the cargo department, in cargo reservation. My customers were the freight forwarders and I soon got invited to join one of them and this is how I went into the industry. I really fell in love with the business and really enjoyed it.


cE Daily: Living in Egypt, Jordan, UK, US and Brazil, you’ve experienced many cultures. How have you drawn on these experiences in your career?


ibeiro: Having experience in different cultures really helps understand [people’s] mind-set. I speak with customers in different countries and decisions are made in a global environment, so having had that international exposure is really very helpful. I always encourage people if they have the opportunity to take such an experience. It’s always very enriching and afterwards can help you in any kind of scenario.


cE Daily: In your career, how have you seen the industry change in terms of gender equity?

ibeiro: I have participated several times in my career in working groups where we encourage and develop women to move up in their own careers. I’m always telling the girls in my area that they shouldn’t give up one thing for the other [family or career]. You shouldn’t have to choose. Everybody [in the industry] knows what they have to do. They have to have open recruitment in top positions and to always have female candidates. Of course, you have to be careful to choose the right person for the right job.


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So I thought I’d better find a job at an airline so I can get free tickets and be able to go back and visit with my friends!

Air Cargo Europe 2021



“All recessions – no matter the cause or the depth – will come to an end”


lthough the Far East may have been the initial epicentre of COVID-19, the region has managed to control the effects, with many Asian airfreight players reporting an increase of busi-

Air Cargo Europe 2021

ness in 2020. Wilson Kwong, chief executive of Hong Kong’s neutral air cargo operator, HACTL, is optimistic. “All recessions – no matter the cause or the depth – will come to an end,” he assures. “This one will be no exception. “While the global economy gradually recovers, airfreight will receive an interim

boost from vaccine transportation, as well as the on going and accelerating growth in e-Commerce, which has moved from a discretionary alternative means of purchasing to a virtual necessity due to continuing restrictions on bricks and mortar retailing around the world.” HACTL have invested in automation from the get go, which paid off considerably in 2020 when it came to remote working. “We invested in IT equipment and resources to make remote working possible for many more staff, and we simplified and further digitised our systems and procedures to dispense

with the need for physical meetings,” explains Kwong. The high degree of automation also accommodated the dramatic switch from passenger bellies to freighters. “Recent upgrades and digitisation in our ramp operations mean we were able to handle the sudden growth in freighter traffic with the same levels of equipment and manpower. “At the same time, recognising that e-Commerce growth was going to accelerate as a result of COVID-19, we have invested in a new e-Commerce fulfilment centre to assist our customers to win a greater share of this business,” Kwong adds. Also recognising the need for increased efficiency in vaccine handling, HACTL have made many changes and investments including an expedited “Golden Route” through their giant pharma facility and they were one of the first handlers to operate thermal dollies on the ramp. “Our facility is fully prepared for handling and re-charging active thermal containers. So the scale of the COVID-19 global vaccination programme, and its special handling requirements, pose no challenge to our operations,”

Wilson Kwong Kwong explains. “We are fully ready.” Despite the expected increase in pharma handling, it is business as usual for the Hong Kong based operator, which includes handling of oversized cargo. “The most recent example of outsize handling was two 21m long crates containing railway track. The two boxes totalled some 20 tonnes in weight. "Their exceptional length meant we had to operate four main deck loaders in a row, and precisely synchronise their lowering to the ground,” said Kwong. With uncertainty still looming for the year ahead, Kwong assures Hactl will “strive to bring more cargo through Hong Kong and help our customer airlines secure a larger share of it. If we empower our customers to maximise their opportunities from cargo, their success will become our success.”

05 May 2021


FEDEX DONATES AIRCRAFT TO FIRE AND RESCUE AT MADRID-BARAJAS AIRPORT Two ATR 42 aircraft are given ‘second life’ after serving the FedEx fleet


05 May 2021

Air Cargo Europe 2021


edEx Express has completed the donation of two ATR 42 aircraft to the Adolfo Suárez Madrid-Barajas Airport Fire Rescue Department in Spain. The aircraft, registered as EI-FXE and EI-FXA, are already in place at the airport where the firefighters will carry out routine training practice using the two retired airframes donated by the integrator. The donation of the two ATR 42 aircraft coincides with the addition of new ATR 72-600F aircraft to the FedEx Express fleet. In November 2017, FedEx Express formalised the purchase of 30 new aircraft which introduce improved performance and efficiency to the FedEx Express fleet. The initiative of donating aircraft at their end of their life supports the Reduce, Replace, Revolutionise approach FedEx applies to sustainability. These two aircraft will go on to serve as valuable educational and training resources and mark the 97th and 98th aircraft donated by FedEx under this programme since 2000. “As FedEx Express continues to modernise its fleet to meet the needs of a growing network, this donation program is a remarkable way to ensure our retired aircraft go on to have a purposeful second life. By offering a valuable training resource to airport fire departments we’re able to support aviation safety and specifically the Fire Department of the Adolfo Suárez Madrid-Barajas Airport, where we operate,” said Ian Silverton, managing director ground operations, FedEx Express. During their operational life, these aircraft were operated by ASL Airlines Ireland, as part of the FedEx Express Feeder fleet. The first of these, registered as EI-FXE, was in service for 28 years, 16 of which were spent moving parcels to destinations throughout the FedEx Express European network. The second aircraft, registered as EI-FXA, was in the FedEx Express fleet since 2004. In addition to their highly reliable performance, both aircraft also house powerful Pratt & Whitney Canada PW121 engines. Fleet modernisation is part of the FedEx Express continued commitment to increase operational efficiency, while decreasing emissions and minimising impact on the environment. This initiative serves as one example of the FedEx Express commitment to circularity, supporting the United Nation’s Sustainable Development Goal 12 ‘Responsible Consumption and Production’ as a focus area of sustainable operations.

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