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The official publication of the Arizona Multihousing Association




Q&A with Chapin Bell, President & CEO, P.B. Bell

Arizona’s Apartment Industry Report

Tribute Award Finalists


Apartment News | March/April 2019

Momentum is with us in 2019 In Arizona, multifamily real estate posted one of the best operational years on record in 2018. Despite strong operational tailwinds as we enter 2019, many naysayers of our industry will support the narrative of increasing supply, concerns over affordability, continued shortages in qualified labor, and rising interest rates. Despite these potential headwinds, the Arizona multifamily market remains healthy. Pro-growth policies by our states leadership have helped to encourage economic growth and will continue to play a major factor in keeping our industry healthy, not just today but long term as well. Metro Phoenix is becoming a hub for job growth, inJohn Carlson creased personal AMA Board Chair income growth, and solid net migration inflows. In short, 2019 is on track to be another great year for our industry. As I mentioned in the previous issue of Apartment News, the Board of Directors introduced a new approach to the organization described as the “pod” approach. Our 50 board members have been channeled into six pods created to increase connection, efficiency, and speed to generate solutions. Three core areas of focus for the industry referred to as “big rocks” include education, engagement, and the Tribute Awards. For those of you familiar with our annual celebration of excellence, several changes have already been introduced to enhance the 2019 Tribute Awards. Initial enhancements include the introduction of objective testing modules and celebrity judging. —continued on page 5

818 N. 1st St., Phoenix, AZ 85004 phone: 602-296-6200 fax: 602-296-6178 2019 AMA BOARD OF DIRECTORS EXECUTIVE COMMITTEE Chair, John Carlson Secretary, Scott Hines, Mark-Taylor Residential PEM Real Estate Group Vice Chair, Kim Pacheco Imm. Past Chair, Nicole Wray Scotia Group Management Greystar Real Estate Partners Treasurer, Reid Butler AMC Exec., Adam Greco Butler Housing Company Burns Pest Elimination BOARD OF DIRECTORS Elizabeth Beaulieu Omar Mireles Quarterpenny Management HSL Asset Management Krisanne Beckstead April Morris Picerne Real Estate Group Cox Communications Lauren Borgeson Melanie Morrison Mark-Taylor Residential MEB Management Services Lesley Brice Gloria Munoz MC Residential Maricopa County Housing Sue Campbell Lisa Osborn-Warne Redi Carpet Priderock Capital Partners Scott Clark Kevin Ransil Law Offices of Scott M. Clark JLB Partners/JLB Residential Linda Coburn Rich Renta NexMetro Development Weidner Scott Cook John Rials Shelton-Cook Real Estate Western Wealth Capital Services, Inc. Lisa Rosenfeld Crystal DeHoag HSL Asset Management Bella Investment Group Mark Schilling Anna DiSabato MEB Management Services Dunlap & Magee Tina Schreiber Kohl Eisenhour Alliance Residential Company Avenue 5 Residential Stacey Searl Natalie Evans Weidner CoStar Christine Shipley Kimberly Fitch Dunlap & Magee Nicolosi & Fitch, Inc. Michelle Sinclair Tim Furnas MC Residential Valley Wide Security Justin Steltenpohl Shelly Griggs P.B. Bell Companies Baron Greg Stobart Robert Hicks MG Properties Alliance Residential Company Carmen Suggs Stacey Hogue ConAm Greystar Real Estate Partners David Vanek Susan Knowles Greystar Real Estate Partners J.R. McDade Luis Verger Matt Koglmeier Shelton-Cook Real Estate Koglmeier Law Group Services, Inc. David Kotin Debbie Willis Kay-Kay Realty P.B. Bell Companies Jim Kowalski Mark Zinman Kowalski Construction Williams, Zinman & Parham, PC Dustin Lacey Mark-Taylor Residential



6 6 The Right Fix: Industry entities, national nonprofit collaborate on pilot program to bring pre-trained young adults into entry-level maintenance jobs to Arizona

8 8 Q&A with Chapin Bell; President & CEO, P.B. Bell

13 13 Guest Column by Judy Lowe: It’s All About The Consumer

10 10 Legislative Update

14 14 There Is No Place Like HOM

17 17 Arizona Apartment Industry Report 28 AMA Patron Profile

20 20 Tribute Award Finalists 4

26 26 Legally Speaking

Apartment News | March/April 2019

30 Education & Events Calendar 32 Julie Hurst & Steve Peters Education Fund

35 35 What’s Up Down In Tucson

— Momentum, from page 3 We want to ensure we are identifying the most qualified winners in each category. A new structure is never easy, but with a concerted effort and discipline to improve, we will succeed.

policies that strengthen the rental housing industry as well as independently supporting candidates or initiatives that are in alliance with the mission of the AMA.

As always, another major focus of the AMA is the Arizona Legislature, which is back in session. The AMA is focusing its lobbying efforts on two proactive bills in 2019. Both bills will amend the Arizona Landlord and Tenant Act to clarify certain areas of the law.

I urge you and your company to contribute to these funds and continue to support our advocacy efforts through the vehicle of our various AMA committees.

To ensure our effectiveness as an organization, we will continue to be focused on raising funds for our political action committee, AMAPAC. Additionally, the AMA has the Better Government Fund (BGF), which helps give our industry a voice throughout the state. BGF raises funds to support and advance

I ask all of you in membership to continue being supportive and engaged in 2019. Through common attributes including energized leadership, shared vision, and a collective commitment to continuously improve the organization, I’m excited about what we will accomplish together. – John Carlson, AMA Board Chair, Mark-Taylor Residential

Report offers glowing, yet cautious, analysis The results of the much-anticipated Arizona Apartment Market Analysis we had commissioned by Elliott D. Pollack & Company are eye opening for the apartment industry.

• The number of apartment permits has been increasing since 2012 and demand has grown steadily each year. In 2016 and 2017, more than 10,000 units were permitted;

On the one hand, it revealed that the total annual economic impact of construction and operations within Arizona’s apartment industry is huge. According to the report, the apartment industry generates 22,000 jobs, $699 million in wages, and $3.8 billion in economic output each year.

• M etro Phoenix average rent per month was $938 in 2Q 2018, up from $908 in 4Q 2017. In Greater Tucson, rents averaged $682 in 2Q 2018, up slightly from $670 at year end.

On the other hand, with 37 percent of Arizona residents living in rental housing, the report also showed there is a great need for affordable, work force housing. An estimated 32 percent of households pay more than 30 percent of their income for housing expenses. Housing affordability is a top priority for many governments across the state. What else we learned from the report: • As of 2016, there were an estimated 2.9 million residential units in Arizona and about 2.5 million were counted as occupied units or household; • In terms of total residential rentals (including single family), about 37 percent, or 926,030, of total households were renter occupied;

Also in this issue of Apartment News, we announce the finalists of the 2019 Tribute Awards, which honor the best in our industry. We also get a mid-session update from the Arizona Legislature, highlighting bills that affect our industry. – Courtney LeVinus, President & CEO, Arizona Multihousing Association



Industry entities, national nonprofit collaborate on pilot program to bring pre-trained young adults into entrylevel maintenance jobs to Arizona

By Sarah Levine Director, Workforce Development, NAAEI

While skilled maintenance professionals are in high demand across the country, they are particularly needed in Phoenix, where the number of job postings is more than three times greater than the average for all American cities. This presents a suite of related challenges to property management companies: difficulty finding strong candidates, understaffing of maintenance teams at communities, and ultimately, longer waits for residents who need urgent maintenance requests resolved. Fortunately, leaders in the apartment industry have recognized the significance of this challenge and are taking action to do something about it. With support from the National Apartment Association Education Institute (NAAEI) and the Arizona Mul-


Apartment News | March/April 2019

tihousing Association, a coalition of property management companies is launching a pilot partnership with Phoenix Job Corps Center to bring pre-trained young adults into entry-level maintenance roles. Job Corps is a workforce training program administered by the Department of Labor that provides free educational and vocational training to low-income young adults across the country. The kickoff event for this partnership took place last November when representatives from property management companies gathered at the AMA offices for a “Design Lab� to build a common understanding of the root causes of the maintenance talent challenge and begin designing a solution that would benefit many of the companies in the area. This partnership was facilitated by Grads of Life, a nonprofit workforce intermediary that helps companies develop inno-

vative programs to bring young people into quality jobs. Also present at this session were several representatives from Job Corps, who presented their facilities maintenance training program as a valuable source of talent that apartment management companies may have overlooked in the past. Some parts of this innovative pilot program are still being finalized, but its main components have been defined. Throughout the coming year, Phoenix Job Corps Center will recruit young adults on an ongoing basis from its training cohort and the broader community who demonstrate an interest and inclination for careers in apartment maintenance. Over the course of several months, these students will follow a training program to provide them with the skills they will need as entry-level maintenance technicians. Areas include basic electrical services, HVAC, appliance repair, and customer service skills. This program will be aligned to the NAA’s Certificate for Apartment Maintenance Technicians (CAMT), the industry-recognized credential for maintenance professionals nationwide. Following this training period, participants in the program will transition to a 10-week long on-the-job paid internship experience at selected apartment com-

munities of participating companies. At the end of this phase, companies then have the opportunity to hire these candidates as full-time maintenance technicians at no extra cost. Although individuals in the program will not be stepping onto apartment communities until later this year – the earliest are expected to do so in the late spring – representatives from participating companies are already beginning to express their excitement.

“The talent pool we will gain access to through this partnership will be incredibly valuable as we work to fill open maintenance positions in our company. The greatest challenge our industry faces is the shortage of candidates for these kinds of roles.” –M  arie Virgilion Chief People Officer of Weidner Apartment Homes

“It gives me hope that we can begin tackling this pressing issue in a way that benefits not just our companies, but also provides great employment opportunities to young people who may currently lack access to these jobs,” Virgilio said. This pilot program will be starting small with approximately 20 to 30 students going through the maintenance training and on-the-job experience in 2019. Over the course of the year, AMA, the NAAEI, and Grads of Life will be capturing outcomes and learning to help guide the future creation of such talent partnership programs in cities across the country. “We are thrilled to be launching a collaborative solution that will provide new talent is so sorely needed by our members,” said AMA President and CEO Courtney LeVinus. “The multifamily housing sector is particularly well-suited for this kind of program. Many of our member companies have been doing innovative things in hiring and internal training for a long time. “There is also a real culture in our industry of providing growth opportunities for those who work hard and demonstrate their drive to learn. We are deeply appreciative of all our partners: our member companies, the NAA Education Institute, Job Corps, and Grads of Life,” LeVinus said.



Chapin Bell, President & CEO, P.B. Bell

By Peter Madrid

Chapin Bell, a past Board Chair with AMA, assumed the top spot at the company his father, Philip Bell, founded 42 years ago. P.B. Bell, a firm with about 175 employees, is a leader in multihousing development, management, and acquisitions. Chapin Bell sat down for a Q&A with Apartment News to discuss his role with the company and the state of industry.

Q: What do you remember most about your father running the company? A: It always struck me how much importance he put on the people and showing people you care. Also, how much impor8

Apartment News | March/April 2019

tance and priority he gave to ethics, doing what is right and that your word is your bond. Q: In interviews after you assumed the reins of the company, you said the company’s five values are: get creative, act with integrity, be accountable, show you care, and enjoy the ride. How important is it to build upon those values for the future of the company? A: Very important. These are values that define our Company. They especially define the work ethic that my father established when he founded the company. It is now my job to make sure they are maintained; that they remain part of the DNA of P.B. Bell. We have embraced those company values over the past 42 years and will continue to do so. Q: What’s the best advice your father has given you? A: It wasn’t so much advice as it was to never forget the importance of hard work. The importance of caring for your

employees. The importance of providing quality service and quality work. Oh, and don’t get over your skis. Q: Multifamily continues to be one of the hottest property types in the Valley. How long do you see the current cycle continuing? A: I don’t have a crystal ball, so I can’t predict the current cycle in number of years. I don’t think about this cycle in terms of what inning we are in but I think about it in terms of the length of a runway. I think we have a fair amount of runway to go. Based on what we see as it relates to the continual demographic changes, job growth, and home buyer trends, the future looks bright. There are some concerns that could slow things down, as well. They include increases in construction and labor costs, as well as cities’ desires to approve more apartments.

gone. My first project I built was $55,000 a unit. Today that figure can be north of $200,000. The first building my father bought, he paid $13,000 a unit. Today you spend that much upgrading a unit when we buy a value-add property. Q: Conversely, what are issues and challenges the multifamily industry is facing and what is being done to address those issues and overcome challenges? A: On the development side the biggest issues and challenges are construction costs that are going up. That’s having an impact on getting new developments to pencil. We are doing more to find ways to be efficient in designing multifamily communities. Finding affordable workforce housing… that, too, has become an issue across the country. It’s one that we can overcome if cities help with tax changes and financing mechanisms. There’s not a

 o I have big shoes to fill? Sure, he’s been D doing this for 42 years. But for my 25 years here I have learned a few things from him. I definitely want to keep the legacy going.”

– R. Chapin Bell, President & CEO of P.B. Bell

Q: P.B. Bell has a 40-year history in the multifamily industry. How has the industry changed over time and what are some the trends it has witnessed? A: Today apartment communities are seeing a much higher percentage of renters by choice. In the past apartment renting was more of a necessity than a choice. Today more residents can afford to buy a home, but don’t choose to. It has created a change in the design and amenities. Today’s designs are substantially different than when I started in the industry. Our business has also become more of a service industry when it comes to operating a property. Costs are substantially different today compared to when I started in this business. Look at where costs have

clear answer to creating a high amount of new workforce housing, but it’s an issue that needs to be addressed. Q: How important is a group like the AMA to the industry? A: It’s very important. My father was one of the early members of AMA. When he was the Chairman of the AMA, it was more of a lobbyist for the industry. As a result of the lobbying efforts, Arizona is one of the more landlord friendly states, which is a huge benefit to our industry. It’s important that the AMA continues to represent the industry and continues to be an advocate for the landlord. It’s also become a huge advocate of the education component of the industry. The AMA is crucial to the continued health and growth of our industry.

bio: Chapin Bell is President & CEO of P.B. Bell and oversees all company-wide personnel, accounting, financial analysis, and support functions. He is also responsible for overseeing all development and acquisition activities. Prior to joining P.B. Bell in 1993, Chapin was a commercial lending officer and vice president of National City Bank, a major regional financial institution headquartered in Cleveland, Ohio. He has been active with Arizona Multihousing Association. His roles at the AMA have included Board Chair, Board Secretary, Finance Committee Chairman, Government Affairs Committee Chairman, AMAPAC Chairman, Education and Trade Show Committee Chairman, and Co-Chairman of the Big Hands for Little Hearts Committee. Chapin has also worked with the Boy Scouts of America, the Cleveland Orchestra, and the United Way Agency. He has served as a member of the Board of Directors for UMOM New Day Center, a transitional/emergency shelter for homeless families, and on the Board of Directors for the Real Estate Investment Advisory Council (REIAC). Chapin received his Bachelor of Science in business administration from the University of Arizona.



Legislative Update

Arizona Legislature in full swing at halfway point AMA bills working their way through the legislative process By Jake Hinman

As the 54th Legislature makes is way to the midway point of the 1st Regular Legislative Session, the AMA continues its advocacy on three critical industry-sponsored bills. At the time of publication, 1,289 bills have been introduced by lawmakers for their consideration. While that may seem like a staggering number of proposed new laws to be considered in a roughly 100-day legislative session, that number will likely dwindle to only a few hundred bills by the time the session adjourns. The AMA is running three proactive bills that are steadily making their way through the legislative process.

a landlord accepts any portion of rent due on a tenant’s account, such as a Housing Choice Voucher from a public housing authority, then the landlord has waived the right to sue on a breach of the rental agreement if the breach occurred before the voucher was transferred into the landlord’s account.

Bill aimed at protecting state’s affordable housing programs

The decision upended the traditional understanding of A.R.S. 33-1371 pertaining to partial payments of rent.

HB2358, sponsored by Rep. Ben Toma, will bring clarity to landlords who participate in Housing Choice Voucher (aka Section 8) programs. These programs have been in jeopardy after an unfortunate court decision created uncertainty for landlords.

In an effort to rectify the court decision, Rep. Toma introduced HB2358 to create a clear exemption from A.R.S. 33-1371 for landlords who accept Housing Assistance Payments from government agencies and other third parties.

As reported in the January/February edition of Apartment News, a recent superior court decision determined that when


Apartment News | March/April 2019

Rep. Ben Toma

Avoiding patchwork regulation HB2115, introduced by Rep. Gail Griffin, will prohibit cities, towns, and counties from adopting local landlord/tenant regulations. The bill is aimed at preventing patchwork regulations across all 91 cities and towns throughout Arizona. Patchwork regulation in this area of the law would

AMA bill will require more notice for tax increases Currently 71 of the 91 Arizona cities and towns levy transaction privilege tax on residential rent. All rental payments made by the tenant are taxable. In 2011, the legislature passed SB1160 to require cities to seek voter approval (as opposed to a

city/town council majority create confusion for both vote) in order to increase landlords and tenants alike. their rental tax rate. ResFor example, in California idential rental tax is typiwhere cities and towns cally passed on to tenants Rep. Gail Griffin have already adopted local through a separate line landlord/tenant law, landitem in the rental agreement. lords are faced with creating separate lease agreements depending on the juThe Arizona Residential Landlord and risdiction and their local requirements. Tenant Act requires a landlord to provide For tenants, disputes in the courts are 30 days’ written notice to the tenant in oftentimes the result of a poor underorder to adjust the amount of rent due to standing of the law, so adding additional equal the difference caused by the new regulations at the local level will only add percentage amount of the tax. to their misunderstandings.

Unfortunately, over the past several years, there have been instances where cities did not provide timely notice of a new rental tax rate, causing landlords to miss or delay the 30-day notice period. In response to the lack of notice from cities, Rep. Griffin introduced HB2445 to simply require cities and towns that levy rental tax to provide property owners with at least 60 days’ notice prior to the new tax rate becoming effective. Property management HB2546 / SB1249: Antidiscrimination; Employment; Housing; Public Accommodation Sponsor: Rep. Daniel Hernandez / Sen. Kate Brophy McGee AMA Position: Support Summary: The list of attributes for which a person cannot be discriminated against in employment practices, various hous–Continued on next page


— Arizona Legislature in full swing, from page 11 ing related statutes, and in places of public accommodation is expanded to include “sexual orientation” and “gender identity” (both defined). SB1033: Property Tax Statements; Mortgaged Property Sponsor: Sen. Vince Leach AMA Position: Support Summary: The county treasurer is required to mail a statement of property taxes due on a mortgaged property to the mortgagor, instead of being required to do so on request. If a mortgagee requests a statement of taxes due on a mortgaged property, the county treasurer is allowed to send the statement in any form. SB1098: Housing Assistance Pilot Program; Appropriation Sponsor: Sen. Heather Carter AMA Position: Support Summary: Establishes a Housing Assistance Pilot Program to provide grants to assist individuals who are transitioning off of public assistance in securing housing, and a four-member Housing Assistance Advisory Board to administer the program. SB1248: Property Taxes; Valuation; Property Modifications Sponsor: Sen. Vince Leach AMA Position: Support Summary: The list of circumstances in which the limited property value is required to be established at a level or percentage of full cash value that is comparable to that of other properties of the same or a similar use or classification is modified. For property that has been modified by construction, destruction or demolition, the requirement applies only if the total added value of the modification, net of any destruction or demolition, is equal to or greater than 20 percent of the full cash value in the current tax year. However, a modification for the purpose of tenant improvements, deferred maintenance, repair or replacement of an improvement or compliance with current building codes since the preceding valuation year is excluded for the calculation. For property that has been split or consolidated from January 1 through September 30 of the valuation year, the requirement does not apply if the total overall full cash value change is equal to or less than 20 percent of the split or consolidated parcels.


Apartment News | March/April 2019

SB1497: Housing Trust Fund; Unclaimed Property Sponsor: Sen. Heather Carter AMA Position: Support Summary: The amount of proceeds from the sale of abandoned property that are deposited in the Housing Trust Fund each fiscal year is changed to 55 percent of the proceeds, instead of $2.5 million. Development HB2357: Reconstruction Contracting; Local Tax; Exemption Sponsor: Rep. Ben Toma AMA Position: Support Summary: The list of items that municipalities and special taxing districts are prohibited from levying a transaction privilege or use tax on is expanded to include gross proceeds of sales or gross income derived from “reconstruction contracting” (defined), unless the “gross building area” (defined) increases by more than 25 percent in the 24 month period before the sale of the real property and the property is sold within 24 months after substantial completion. HB2365: Tax Credits; Affordable Housing Sponsor: Rep. Ben Toma AMA Position: Support Summary: Establishes a credit against individual and corporate income taxes and insurance premium taxes for projects that qualify for the federal low-income housing tax credit and that are placed in service from and after June 30, 2020. The credit is equal to the amount of the federal low-income housing credit for the qualified project. To claim the credit, a taxpayer is required to apply to the Arizona Department of Housing and receive an eligibility statement. If the amount of the credit exceeds taxes due, the taxpayer may carry the unused amount forward for up to five consecutive taxable years. The maximum aggregate credit amount is $12 million in any calendar year. Jake Hinman is the Director of Government Affairs for Capitol Consulting. He can be reached at 602-712-1121.


Guest Column

It’s all about the consumer By Judy Lowe

Whether you are a real estate professional or employee at a state government agency such as the Arizona Department of Real Estate, the customer is always the #1 priority. For the Arizona real estate licensee, buyers, sellers, and owners of real estate are the customer. The customer service that we deliver is the value that we bring to our business. I personally have a strong conviction that putting the customer first means building the 2019 plan around “how the customer perceives the real estate professional.” The customer must believe that the real estate professional is their advocate and that they can count on that professional to offer research, knowledge and expertise, and yes, some hand-holding in real estate matters. The real estate consumer is searching for a professional real estate licensee that will adhere to the law, protect their real estate interest(s) to the extent allowed, and be civil, kind, ethical, and responsive, while treating all parties fairly. Yes, they will search online for their real estate needs. However, in most cases, they will turn to their real estate professional to lead them through transactions. Professionalism is a combination of a real estate licensee’s experience, skills, abilities, results, character, and reputation demonstrated in terms of customer care, positive outcomes, and qualitatively high client services.

When ADRE defined its customer, the real estate professional was the department’s primary customer. Yes, we protect the consumer in their real estate transaction, but ADRE serves the real estate profession. ADRE must also always remember that the customer is first as well. Our mission is to serve and protect the public interest through efficient and timely licensure, balanced regulation, and proactive real estate education oversight of the real estate profession. ADRE and the real estate profession are partners in protecting the consumer. The department is challenged with being the best state real estate agency and strives to deliver results that reflect as much. How does ADRE deliver results to the nearly 87,000 Arizona real estate licensees, and our investors, the Arizona taxpayer? • Customer first; • TEAM: Together everyone achieves more; • Change is a good thing; • Problems as opportunities for improvement; • Always seeking continuous improvement Let’s all remember the “customer” this year. Judy Lowe is the Commissioner of the Arizona Department of Real Estate


There is no place like HOM For 25 years, affordable housing provider has helped individuals, families, and communities become safer, healthier, and stronger By Peter Madrid


Apartment News | March/April 2019

Mike Shore, President and CEO of HOM Inc., has one goal running a business the family founded in 1994 and he now oversees – for people to have a safe place to call home. HOM is a for-profit real estate

have to treat the root cause of

manent supportive housing (PSH)

entity and member of the Arizo-

homelessness. Housing gets peo-

program. HOM helps determine

na Multihousing Association. It

ple out of that situation.”

income eligibility, conducts ori-

provides permanent supportive

HOM has the feel and look of

entation new participants, issues

housing and rapid re-housing pro-

a housing authority, Shore said.

vouchers for housing assistance,

grams for vulnerable individuals

 ffordable housing A is an issue. How to solve the affordable housing crisis is one of the most pressing issues of the day.”

and families experiencing homelessness and housing instability. It also partners with public housing authorities to provide leaseup services for housing choice voucher programs designated for special needs households. From a modest office building at 5326 E. Washington St., in

– Mike Shore President & CEO, HOM Inc.

Phoenix, Shore and his staff of 28 distribute $1.8 million a month in rental assistance to tenants in

Its housing programs are similar

facilitates lease execution, cal-

need in Maricopa County. Shore

to that of Section 8 housing, but

culates tenant rent (30 percent of

said HOM distributes almost $21

offer enhancements including

a tenant’s adjusted monthly in-

million annually in the form of

supportive services for partici-

come), performs inspections and

housing vouchers.

pants, payment of required fees

makes ongoing monthly payments

“Housing is the foundation for

and deposits for tenants, and even

to landlords.

people,” Shore said. “Stable hous-

reimbursement for tenant-caused

ing improves health outcomes,

damages or unpaid rent.

With the multifamily industry experiencing unprecedented growth,

economic opportunities, educa-

HOM partners with non-profit

much of what is being built is

tional outcomes for children and

partners to provide rental assis-

out of reach for those seeking

strengthens communities. We

tance administration for its per-

–Continued on next page


— There is no place like HOM, from page 15 affordable housing. Shore realizes it’s a great time for the multifamily sector, but he’s also concerned that “we are losing inventory that qualifies for our clients.” “Affordable housing is an issue,” Shore said. “How to solve the affordable housing crisis is one of the most pressing issues of the day. It’s going to take someone smarter than me to figure it out. “While we provide housing to roughly 100 new participants each month, it is becoming increasingly difficult to access housing options in the community.” Shore said. What relationship does HOM have with the AMA? “They are integral part of the conversation,” Shore said. “They see this as opportunity to shine a light on a program their membership already benefits from. They are working on a more meaningful level with us. “My ask to the AMA is to help me get in front of the membership. Help me demonstrate the value of the programs to AMA members both in helping to end homelessness and improving their bottom lines. We understand their needs and business model. We are a real estate entity; we speak the language of housing.” HOM’s programs are tenant-based. Program participants lease units directly from landlords, then HOM executes a housing

Padmission: Online housing search platform Padmission allows landlords to list and market their properties to prospective tenants. However, Padmission is different because it is a closed platform just for HOM-assisted housing programs. Landlords indicate which of the HOM housing programs they accept in their listings. Participants and case managers can search for properties and units that accept the housing program in which they participate. HOM staff work alongside landlord partners to update the listings so that the information is always updated.


Apartment News | March/April 2019

assistance payment (HAP) contract or rental assistance agreement with the landlord on behalf of the tenant to make direct, monthly housing assistance payments. HOM even pays all fees required for the tenant’s initial move-in. These include application fees, security deposits, and non-refundable fees. To streamline the process, Shore developed a tech solution. HOM recently rolled out Padmission, an online housing search platform. Shore says it will replace the paper list that participants have to wade through to find their choice of housing. (See “Padmission” below). “Hopefully it will help reduce the time of finding a place to live,” Shore explained. “If it’s a good solution here, I’m confident that it will work in communities across the country.” Looking ahead, Shore said he has witnessed all the economic cycles—the ups and downs—of the multifamily sector. Still, getting residents off the streets and into safe homes remains his focus. “It will get better, but the problem is so massive,” he said. “A lot of times it’s as if we’re putting a Band-Aid on a very complex issue. It’s my job to get people housed. To put them in properties that are decent, safe, and provide that foundation for their futures. AMA members are a huge part of that solution. Landlords List and market properties and available rental units with information that includes: • Property address; •F  loorplan information, including square footage and bedroom/bathroom configuration; • Numbers of units available by size; • Rent, deposit and fee requirements; • Utility responsibilities; • Amenities and facilities; • HOM housing programs accepted; • Pictures; • Marketing remarks and specials or concessions Participants and Case Managers Participants and their case managers can use basic and advanced search filters to find properties and units that meet their needs. Participants and case managers can also contact landlords through Padmission to inquire about viewing properties and application procedures. More information:

Arizona’s apartment industry a major economic

driver, but lack of

affordable housing at crisis point, report shows By Peter Madrid

The total annual economic impact of construction and operations within Arizona’s apartment industry is the equivalent to the state playing host to more than 10 Super Bowls each year. The apartment industry generates 22,000 jobs, $699 million in wages, and $3.8 billion in economic output each year as 37 percent of Arizona residents live in rental housing. Those were some of the findings outlined in the Arizona Apartment Market Analysis, a report conducted by Elliott D. Pollack & Company for the Arizona Multihousing Association. The report addressed multiple factors related to the apartment industry in Arizona including an outlook on the state of the industry. “Buoyed by strong job growth, increased personal income growth, positive demographic trends, and solid net migration inflows, the Arizona multifamily market is very healthy,” said John Carlson, AMA Board Chair and President of Mark-Taylor Residential. “Pro-growth policies by our state’s leadership have helped to encourage economic growth and will continue to play a major factor in keeping our industry healthy.” –Continued on next page


— Arizona’s apartment industry, from page 17

Findings in the report:


As of 2016, there were an estimated 2.9 million residential units in Arizona and about 2.5 million were counted as occupied units or household.


In terms of total residential rentals (including single family), about 37 percent, or 926,030, of total households were renter occupied.

10,000+ UNITS

The number of apartment permits has been increasing since 2012 and demand has grown steadily each year. In 2016 and 2017, more than 10,000 units were permitted each. 2018 appears to be on track for similar results.

826 SQ. FT.

 here is a need and strong T demand for reasonably priced housing in all forms that are close to employment centers and transportation.”

– Courtney LeVinus President & CEO, AMA

The average apartment in Metro Phoenix is 826 SF. Cities with new communities have an average of more than 1,000 SF per unit.

PHX $938 P/M TUC $682 P/M

Metro Phoenix average rent per month was $938 in 2Q 2018, up from $908 in 4Q 2017. In Greater Tucson, rents averaged $682 in 2Q 2018, up slightly from $670 at year end.


Apartment News | March/April 2019

Across Arizona, 32 percent of renter households require affordable housing (earning less than $25,000 a year). Households best accommodated by workforce housing (earning between $25,000 and $75,000 a year) represent 48 percent of the total market. The report suggested there is a strong need for future supply to address a lack of affordable housing, a portion of which will be met by aging apartment communities that have historically lowered rents over time. “The supply that is being planned and built appears to be primarily in high end of the market,” said Courtney LeVinus, President and CEO of the AMA. “The report illuminates what we’ve been saying – ‘this is where the supply/demand imbalance is most noticeable in Arizona.’ There is a need and strong demand for reasonably priced housing in all forms that are close to employment centers and transportation.”

Education & Events Phoenix Classes at the AMA Gallery, 818 N. 1st Street, Phoenix, 85004 To register online you will need your username and password. If you need your username and password or are a non-member and would like to register please contact Marnie Jones at or 602-296-6209.

Board of Directors Regular Meeting Friday, March 1 The Board of Directors meetings are held three times a year and provide the AMA Board Members the opportunity to come together to discuss and make decisions concerning the future of the AMA. These meetings are for Board Members only and invited guests.

Housing affordability is a top priority for many governments across the state. The report states: “Many communities are well aware of the persistent and growing need for affordable housing solutions for their residents.”

Arizona Landlord Tenant Class Wednesday, March 6, 9 a.m. to noon Knowing how to use and comply with state law that governs all rental housing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing consultant. You’ll review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. Get your NALP, CAM, CAPS, and Real Estate CECs.

The report indicated ways for governments to help encourage affordable housing include density bonuses, expedited approvals, and below market pricing of underutilized government land. Tax incentives could be made available to developers that include an affordable housing component such as waiving building permit of impact fees, waiving city-imposed development costs, and pursuing GPLET designations.

R-410 A Conversion Class Thursday, March 7, 9 a.m. to noon New to using R-410A? This course will cover safe handling, training and certification for using R-410A. This session will also offer an EPA 608 testing session immediately following the R-410A course (prep manual required). EPA certification testing will be held at the end of the class.

In Arizona, an estimated 32 percent of households pay more than 30 percent of their income for housing expenses.

Data was provided by municipalities within Maricopa and Pima counties and include number of permits, inventory, rents, and vacancy. Read the full report here.

–Continued on page 27


The stage is set for the 27th Annual AMA/Cox Communications Tribute Awards, this year taking place May 10 at the Phoenix Convention Center South Building from 5 to 9 p.m. AMA received 655 nominations from 34 member companies. Volunteers donated 136 hours of their time to judge in the initial round. Judging took place in Phoenix, Tucson and Flagstaff. Apartment News congratulates all the nominees and finalists.



Service Technician








Herbert Residential

Scotia Group Management, LLC



El Conquistador

Shelton-Cook Real Estate Services, Inc



Almeria at Ocotillo

Greystar Real Estate Partners



Broadstone Gilbert Heritage

Alliance Residential Company, LLC



Ten01 on the Lake

Alliance Residential Company, LLC



Verano Townhomes

Greystar Real Estate Partners



Jefferson Chandler

Alliance Residential Company, LLC

Javier Francisco


The Carlyle at South Mountain

Greystar Real Estate Partners



Lakeview at Superstition Springs

MG Properties



Spectra on 7th

Alliance Residential Company, LLC

Apartment News | March/April 2019


Regional Service Supervisor

Service Supervisor, 1-199

Service Supervisor, 200+

Leasing Consultant







Greystar Real Estate Partners



P.B. Bell



MEB Management Services



Alliance Residential Company, LLC



Maverick Residential, LLC



Bungalows on Olive

Baron Property Services, LLC



Park View Apartments

Alliance Residential Company, LLC




Greystar Real Estate Partners



CTC Greenway

Mark-Taylor Residential



Craft @ Gilbert & Baseline

Greystar Real Estate Partners



The Cortesian

Greystar Real Estate Partners



Aspire Pinnacle Peak

Weidner Apartment Homes-Arizona


Aldona Sr

Stone Oaks

Mark-Taylor Residential



Cielo Phoenix

BH Management Services



Kota North Scottsdale

Avenue 5 Residential



Trillium 44

Greystar Real Estate Partners




Baron Property Services, LLC



Noria Robson Luxury Apartments

P.B. Bell



7160 Optima Kierland

Optima Realty Inc.



San Piedra

Mark-Taylor Residential



Community Manager, 1-199

Community Manager, 200+

Regional Property Supervisor

Assistant Manager








Bungalows on Olive

Baron Property Services, LLC



Laguna at Arrowhead Ranch

Mark-Taylor Residential



Herbert Residential

Scotia Group Management, LLC



Aura at Midtown

Shelton-Cook Real Estate Services, Inc



Reflections at Gila Springs

P.B. Bell




Baron Property Services, LLC



Tamarron Apartments

Shelton-Cook Real Estate Services, Inc



Campbell Ranch

Scotia Group Management, LLC



The Hyve

Mark-Taylor Residential



Country Club

Weidner Apartment HomesArizona



Mark-Taylor Residential



Mark-Taylor Residential



Shelton-Cook Real Estate Services, Inc



MEB Management Services



Greystar Real Estate Partners



Montero at Dana Park

Baron Property Services, LLC



Aspire Pinnacle Peak

Weidner Apartment Homes-Arizona



Stonebridge Ranch

Greystar Real Estate Partners



505 West

Greystar Real Estate Partners



The Place at El Prado

MC Companies

Apartment News | March/April 2019




Best Team & Community, prior to '00

Best Team & Community, '00 - '10

Best Team & Community, '11 - '18

Community Manager, OTV



Denim Scottsdale

Greystar Real Estate Partners

Vaseo Apartments

Alliance Residential Company, LLC

Colores Del Sol

Shelton-Cook Real Estate Services, Inc

The Woods Apartments at Midvale Park

Quarterpenny Management

Pavilions at Arrowhead

BH Management Services

Camden San Marcos

Camden Property Trust

Estates on Maryland

BH Management Services

Encantada Canyon Trails

HSL Asset Management-Tucson

San Lagos

Mark-Taylor Residential


Alliance Residential Company, LLC

Ninety Degrees at Paradise Ridge

Greystar Real Estate Partners


Mark-Taylor Residential

The MET at Fashion Center

Greystar Real Estate Partners

Broadstone Waterfront

Alliance Residential Company, LLC

Elevation Plaza Del Rio

Greystar Real Estate Partners

Luxe Scottsdale

Greystar Real Estate Partners



The summit at flagstaff

Shelton-Cook Real Estate Services, Inc



Sycamore Creek

HSL Asset Management-Tucson



Desert Shadows

Scotia Group Management, LLC



Service Supervisor, OTV







Prescott Lakes Apartments

MEB Management Services



The Peaks at Redington

Scotia Group Management, LLC



Trivoli Heights

Shelton-Cook Real Estate Services, Inc

Pine View Village

Bella Investment Group

Prescott Lakes Apartments

MEB Management Services

Legacy at Dove Mountain

Shelton-Cook Real Estate Services, Inc

Christopher Todd Communities Greenway

Mark-Taylor Residential

BB Living at Vistancia

Mark-Taylor Residential

Hampton East

Shelton-Cook Real Estate Services, Inc

Peak 16

Alliance Residential Company, LLC


JLB Partners/JLB Residential

The Curve at Melrose

P.B. Bell

Legend at Kierland I

Alliance Residential Company, LLC


Baron Property Services, LLC

Best Team & Community, OTV

Developers Award for Best Community Design, Garden Style

Developers Award for Best Community Design, Mid / Low Rise

Renovated Community of the Year

The Place at Village at the Foothills MC Companies


Apartment News | March/April 2019




Affordable Community of the Year

Industry Partner Statewide

Industry Partner Tucson

Volunteer of the Year Tucson

Volunteer of the Year Statewide



La Palmilla

Avenue 5 Residential

Valor on 8th

Gorman & Company

Casa del Sol- Sierra Vista

MEB Management Services



GPM Landscape



Blue Steel Security



Rose Paving






ATI - Tucson



Distinctive Carpets



Scotia Group



Nicolosi & Fitch



Quarterpenny Management



PEM Real Estate Group



Greystar Real Estate Partners



Chazal Scottsdale



Legally Speaking

Similar, But Not the Same Being aware of differences between the ADA and the FHA can save property managers unneeded headaches, liability By Mark B. Zinman, ESQ.

As a manager, have you ever had a tenant claim that you are violating the ADA? Any time a claim of discrimination comes up, it’s a serious claim, but just because a tenant references the ADA, doesn’t mean the law even applies. Every manager in the Arizona Multihousing Association knows that they must comply with the federal, state, and local Fair Housing Acts (the FHA). Everyone knows the basics of fair housing: you cannot discriminate against someone in a protected class and, if someone is disabled, you must allow certain reasonable accommodations or modifications. What confuses many people, unfortunately, is the interplay between the FHA and the Americans with Disabilities Act (the ADA). While there are similarities 26

Apartment News | March/April 2019

between the laws, understanding the differences can save a property manager needless headaches and liability. The FHA applies to the sale, rental, advertising, and management of dwelling units. A dwelling is somewhere a person is living as their “permanent” residence. Therefore, generally speaking, the FHA does not apply to hotels, which are transient. It would apply to apartments that someone rents for an extended period of time. On the other hand, the ADA applies to “public accommodations.” A public accommodation is anywhere John Doe Public is able to go. Some common public accommodations are theaters, grocery stores, hotels, and restaurants. As long as the person visiting the accommodation pays the admittance fee (if one is required), they are entitled to enter the public accommodation.

These definitions raise two questions: (1) are there areas of an apartment community that are governed by the ADA in addition to the FHA?; and (2) what is the difference in the law? When answering the first question, a manager must think about what areas of the community are “public.” Many people are quick to say that the pool is public and the common areas are public. This is not true. Any person off the street is not allowed to enter an apartment community, walk around freely, and use the pool. Normally, those areas are only for the residents and their guests (though a property can make itself a public accommodation by regularly inviting the general public to pool parties, barbecues, etc.). The only areas that are generally public are the front parking lot and the main office. The manager wants people to be able to freely enter the office, but does

not want all of those people walking around the property or using the pool. The reason this is critically important is that there are additional and different requirements that must be met if a property is governed by the ADA. For example, if a property is a “public accommodation,” such as a hotel, it must meet certain architectural accessible design guidelines, and must have a pool lift and/or means for a disabled person to enter the pool. An apartment is not required to have such a pool lift because an apartment pool is usually not a public accommodation. Similarly, “public” bathrooms must be handicap accessible and have grab bars. Think about a bathroom in the community office that is available for public use—it is likely handicap accessible. Another important difference is that the ADA addresses “service animals,” which only includes dogs and miniature horses that are individually trained to do work or perform tasks for the benefit of the individual with a disability. Places of public accommodation are extremely limited in what they can ask a person with a “service animal” under the ADA, and no documentation can be requested. The FHA is much broader and requires that managers allow assistive animals— animals that do not have to be trained, can be any type of animal, and can assist with physical disabilities and/or mental disabilities. An assistive animal can also simply provide emotional support to a person with a disability. Therefore, throughout an apartment community, the broader term of assistive animal must be applied. Notably, there is no official “certification” for either type of animal—assistive animals under the FHA, or service animals under the ADA. Under the FHA, however, if the individual making the request for an assistive animal is not obviously disabled, management can request reliable documentation evidencing that the individual has a disability and a disability-related need for it. The definition of “reliable” under the FHA is very broad. A manager should never get confused about wrongfully restricting the type of animal, and it not being a miniature horse or dog. Generally speaking, the FHA will apply in apartment communities and will require the property to allow any type of animal, regardless of whether it is trained to perform any task, as long as the person requiring the animal is disabled and has a disability-related need for it. Mark B. Zinman is an attorney with Williams, Zinman & Parham, P.C. He is a past and present board member with the AMA. He may be reached at 480-994-4732.

Education & Events CAM (Certified Apartment Manager) Monday-Friday, March 11-15, 9 a.m., to 5 p.m. Earning your Certified Apartment Manager credential allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. You’ll learn about comprehensive marketing plans, resident retention, contractors and vendors, resident communication, preventative maintenance programs, accounting principles and practices, employment regulations, maximizing property performance and income, and many more topics vital to successful apartment management. The CAM program consists of eight modules plus a comprehensive two-part certification exam. Get your Real Estate CECs. Plumbing Basics Class Tuesday, March 19, 9 a.m. to 11 a.m. Plumbing is one of the most commonly requested repairs in our industry. During this course, we will cover – Plumbing Safety – Lock out/tag out, PPE, water heater installation and maintenance, preventive maintenance, isolation valves, mapping your utilities, locating sewer odors, boiler operation, slab leaks and more. Appliance Repair Class Thursday, March 21, 9 a.m. to 11 a.m. This hands-on course will cover Electrical safety – Lock out/ tag out, how to read a wiring diagram, operating cycles, troubleshooting, common repairs and preventive maintenance for kitchen & laundry appliances. Phoenix Reverse Trade Show Thursday, March 28, 10 a.m. to 3 p.m. Phoenix Convention Center, South Building, 33 S. 3rd St., Phoenix Associate Members get ‘quality-time’ with key decision makers from Arizona’s leading apartment owners and management companies. Online registration is not available for this event. To register for this event please contact Marnie Jones at mjones@ or at 602-296-6209. –Continued on page 30


AMA Patron Profile Redi Carpet 6000 S. Country Club Rd., #190, Tucson, AZ., 85706

By Peter Madrid

Laura Mros appreciates the importance of industry groups when it comes to success in business.

That’s why Mros, General Manager of Redi Carpet in Tucson, values the relationship she has forged within the Arizona Multihousing Association. How has Redi Carpet leveraged its standing in the Tucson multifamily community through its membership in AMA?

“Our support of the industry and our clients through our affiliation with the AMA has served us by enhancing our reputation as a provider of quality products and great customer service,” Mros said. During the past three decades, Redi Carpet has grown to be one of the largest suppliers of flooring to the apartment home industry. It is in the top 10 list of all flooring companies in the U.S. ranked by dollar amount.


Apartment News | March/April 2019

Redi Carpet was founded in 1981 on the concept of offering next day installation. Today it continues to be an innovative force in the industry. Redi Carpet employs more than 400 people in over 25 cities and 20 states plus the District of Columbia. Mros said Redi Carpet has been a member of the AMA since 2003, and adds it’s a forum where members can network, build relationships, and continue in their knowledge of the industry. “Personally, I have been actively involved in the AMA for more than 15 years and served on the Board of Directors in 2017,” she said. “These experiences have promoted growth in my career. It also afforded me the opportunity to make great friends and endure in a career segment that I love.” The multifamily industry is enjoying unprecedented success in Arizona and across the U.S. This benefits Redi Carpet, Mros said, in that it supports the “family” of vendors which in turn has helped her company’s growth and success.

“Our support of the industry and our clients through our affiliation with the AMA has served us by enhancing our reputation as a provider of quality products and great customer service.” – L aura Mros General Manager, Redi Carpet

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Education & Events new management company, preview a premier property, and network with peers. The AMA is looking for Regular Members to host an AMC event at one of their properties- hosting involves providing food & a tour of the property.

Electrical Troubleshooting Class Wednesday, April 3, 9 a.m. to noon This introductory/refresher course will cover – Electrical safety - Lock out/tag out, PPE, color coding, wire sizing, wire type & its applications, troubleshooting basic circuits & components, preventive maintenance, Ohm’s law and how to use it. Life Balance Panel: Managers, Regionals Thursday, April 4, 9 a.m. to noon This course addresses the question of work-life balance. This is of great importance in all settings. The course includes an overview of methods and techniques to balance work and family life. We will cover topics including prioritization, time management, delegation, and stress management techniques. April Phoenix Dinner Meeting Thursday, April 4, 3:30 p.m. to 6:30 p.m. Phoenix Country Club, 2901 N. 7th St., Phoenix Members get the chance to learn from inspiring and passionate speakers, enjoy delicious food, and network. Arizona Landlord Tenant Class Wednesday, April 10, 9 a.m. to noon Knowing how to use and comply with state law that governs all rental hous30

Apartment News | March/April 2019

ing operations can save time, make you money, and minimize legal difficulties. This is a must for any property owner, community manager and leasing consultant. You’ll review the revised law, which outlines the rights and responsibilities for both landlords and renters. Time will be allocated for audience questions and answers. Get your NALP, CAM, CAPS, and Real Estate CEC’s. New Member Breakfast Wednesday, April 17, 10 a.m. to 11 a.m. This event is designed for the new AMA Members. Join us for breakfast and an opportunity to learn more about what the AMA can offer and meet other new members. New members will be assigned a mentor from the Membership Committee to help navigate all the AMA has to offer. This is free for all new and existing members. Associate Member Council (AMC) Meeting Thursday, April 18, 9 a.m. to noon; Location TBA AMC Meetings are quarterly networking events for Associate Members held at member properties in the Phoenix and Tucson areas. At each event, attendees get to learn how to do business with a

R-410 A Conversion Class Tuesday, April 23, 9 a.m. to noon New to using R-410A? This course will cover safe handling, training and certification for using R-410A. This session will also offer an EPA 608 testing session immediately following the R-410A course (prep manual required). EPA certification testing will be held at the end of the class. Active Shooter Response Wednesday, April 24, 9 a.m. to noon The threat of an active shooter attack is very real. As individuals, we should be prepared for an active shooter event and be able to make that life-saving decision. We want you to have the knowledge and skills to survive when shots are fired. From teachers and healthcare professionals to police and everyday citizens, our active shooter classes teach skills that improve your chances of survival anywhere you go in life. Leadership Development Thursday, April 25, 9 a.m. to noon Strong leaders and people who leave their mark on the world all share one thing; they inspire others. They are the glue that holds an organization together. In this course we will cover a variety of topics including improving communication and collaboration, creating a culture that retains talent, achieving organizational goals and objectives, and maintaining resiliency while handling complex situations.

Tucson Events AMCF Big Hearts Family Fun Rainbow Run March 16, 8 a.m. registration; 9 a.m., event begins Reid Park; $25 registration fee; $35 after Feb. 15 Tucson Dinner Meeting Thursday, March 21 Radisson Suites Tucson, 6555 E. Speedway Blvd. Members: $59 by March 22 ($79 after March 22); Non-Members; $79 by March 22 ($99 after March 22) Tucson Golf Tournament presented by Ally Waste Services Friday, April 12 Randolph Golf Course, 600 S. Alvernon Way Foursomes $680 AMC Meeting & Tucson Trade Show Booth Lottery Thursday, May 16 Location & Time TBD

Education Arizona Landlord Tenant Act Thursday, March 7, 9 a.m. to noon Knowing how to use and comply with state law governing rental housing operations can save time, make money, and minimize legal difficulties. This is a must for any property owner, community manager, and leasing consultant. You’ll review the revised law outlining the rights and responsibilities for landlords and renters, followed by Q&A. Class will be instructed by an AMA member attorney.

Cost: $30 Members/$60 Non-Members; Eligible for 3 hours of RE Continuing Education Credits Pool Troubleshooting Tuesday, March 26, 9 a.m. to noon This course will review the technician’s role in pool care and management, risk reduction and common maintenance issues. This is not a pool certification course but is rather designed as an introductory course or refresher in dealing with common pool maintenance issues. Cost: $30 Members/$60 Non-Members R-410A Conversion Tuesday, April 9, 9 a.m. to noon New to using R-410A? This course will cover safe handling, training and certification for using R-410A. This session will also offer an EPA 608 testing session immediately following the R-410A course (prep manual required). Cost: $30 Members/$60 Non-Members (testing session separate fee) EPA 608 Testing Session Tuesday, April 9, 9 a.m. to noon Have you completed the EPA Section 608 exam? If not, this testing session is for you or anyone on your team that regularly services, maintains, repairs or disposes of appliances that contain refrigerants (prep manual required). Cost: $75 Members/$150 Non-Members Secrets of Leasing Leaders Thursday, April 18, 9 a.m. to noon Recommended for All Onsite Management and Leasing Team Members. Learn the qualities common to all Leasing Leaders and how to develop them. Anticipate, uncover and overcome any objection

from a prospective resident. Recognize prospective residents’ buying signals. Cost: $30 Members/$60 Non-Members HVAC 101 Tuesday, May 7, 9 a.m. to noon This introductory/refresher course will cover HVAC safety, lock out/tag out, troubleshooting basic HVAC issues and components, and preventive maintenance. This is not a HVAC certification course or test prep course. Cost: $30 Members/$60 Non-Members

Flagstaff HVAC Safety Thursday, April 18, 9 a.m. to noon These classes are designed with the Maintenance Professional in mind. Instructors will review safety concerns when dealing with a specific area of maintenance responsibilities as well as review troubleshooting and tips within the specific field. Maintenance Customer Service Boot Camp Thursday, April 18, 9 a.m. to noon This unique course incorporates all aspects of excellence in service and focuses on the service teams’ impact on both new and current resident satisfaction. Team members will learn to create a positive first impression, communicate and address needs, engage positively with residents and fellow team members.


Julie Hurst And Steve Peters Education Fund The Julie Hurst and Steve Peters Education Fund provides funding for the employees of a company that is a member in good standing of the Arizona Multihousing Association (AMA) and their immediate family members. Immediate family members include children, spouse or dependent of a legal guardian. Administered by the Arizona Community Foundation (ACF), the Julie Hurst and Steve Peters Education Fund will distribute academic scholarships annually. The scholarships are for one year of undergraduate study for part-time and full-time students at an accredited college, trade/vocational school or university located in Arizona. Applicants may reapply in subsequent years to be considered for additional funding. The 2019 scholarship application opened January 3rd, 2019. To apply for the scholarship directly, go to To learn more about the scholarship and other AMA Education scholarships, go to

History In 2015, the Arizona Multihousing Charitable Foundation decided to create a scholarship fund to provide post-secondary educational funding for the employees of AMA member companies in good standing, and their immediate family members. The AMA Board of Directors decided to name the education fund in memoriam, honoring Julie Hurst, a Senior Vice President with Riverstone Residential. Julie served on the AMA Board of Directors until her passing in 2012. In 2017, the AMA lost another dear friend, Steve Peters, a Senior Portfolio Director with Shelton-Cook Real Estate Services. Steve’s accomplishments in our industry inspired the Board to rename the fund to include his name. In 2018, the Julie Hurst and Steve Peters Education Fund scholarships were awarded to three participants—Madison Furnas, Daniel Sinclair and Kaitlyn Lockett.


Keep Your Residents Happy with a WASH Laundry Room WASH laundry rooms offer the ultimate in convenience for your residents, with the latest technology-based amenities and unsurpassed service. • 24/7 live answers to service calls. • Electronic card systems for easy payment. • Quick response to service calls — typically within 12 business hours. • FIXLAUNDRY mobile app and online service portal. • ENERGY STAR-rated machines and green practices that focus on conservation. • Online laundry monitoring to see if machines are available or laundry is done.


Happy Resident 4c.indd 2019 1 32WS019-035 Apartment News7_25x4_8125 | March/April

The bottom line is that when your laundry room contract comes up for renewal, we want you to switch to WASH. WASH offers superior laundry equipment, and service and support that is unparalleled in the industry.

11/19/18 10:18 AM

Efficient HVAC. Comfortable residents. Get both before summer. Up to 50% of energy costs come from HVAC systems. To save money, keep residents comfortable and avoid headaches later, work with an APS Qualified Contractor. From installation to regular maintenance, these professionals can ensure your HVAC system is running as efficiently as possible. With summer almost here, now’s a great time to take advantage of our $180 rebate for switching out old inefficient units.

For a list of APS Qualified Contractors who can offer our HVAC rebate, visit or call (855) 733-1117.

19-APS-0140_MEEP_Ad_March_April_7.833x10.333_Final_021319.indd 1 2/13/19


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818 N. 1st St., Phoenix, AZ 85004 phone: 602-296-6200 fax: 602-296-6178



For more information on how to become a patron member of AMA, please contact Sarah Fluke,, 602-296-6212. 34

Apartment News | March/April 2019

AMA STAFF Courtney LeVinus Aine Fitzgerald Coleman President and CEO Communications and Community Outreach Administrator Phone: 602-390-1398 Phone: 602-296-6204 Erika McDowell Director of Operations Lisa Garcia Accounting and Operations Phone: 602-296-6210 Administrator Michelle Rill Phone: 602-296-6207 Director of Membership, Events & Education Shawn Kowalski Membership Administrator Phone: 602-296-6205 Phone: 602-296-6202 Lauren Romero Tucson Area Association Executive Sarah Fluke Manager of Membership and Phone: 520-323-0643 Business Development Fax: 520-447-7747 Phone: 602-296-6212 Amanda Perkumas Assistant to Tucson Area AssociaMarnie Jones tion Executive Education and Events Administration Phone: 520-323-0643 Phone: 602-296-6209 Sharon Hosfeld Manager of Community Outreach & Smoke-Free Community Coordinator Phone: 602-296-6214 AMA CONTRACTORS Capitol Consulting – Government Jack Horton Relations Government Affairs Consultant Courtney LeVinus Government Affairs Consultant Phone: 602-712-1121 MadridMedia – Public Relations/ Phone: 602-390-1398 Communications Jake Hinman Peter Madrid Government Affairs Consultant Owner, MadridMedia Phone: 602-712-1121 Phone: 480-495-3762

What’s up down in Tucson Speakers from NAMI, Alzheimer’s Association, and Edmondson Law at the Tucson January Dinner Meeting on January 17 provided valuable knowledge and resources to 144 attendees about managing residents with mental illnesses. We also recognized all of the member fundraising efforts for AMCF Big Hearts Tucson. Together we raised a total of $38,604 to help local families. Top Management Companies: 1st Place: $8,539, Quarterpenny 2nd Place: $5,724, HSL 3rd Place: $5,251, MEB

Top Associate Members: 1st Place: $4,607, Distinctive Carpet 2nd Place: $2,800, Redi Carpet 3rd Place: $1,625, Law Offices of Scott M. Clark

Top Dollar A Door 1st Place: $4.27 per door, Silverado Apartments 2nd Place: $4.22 per door, Tuscany Apartments 3rd Place: $3.19 per door, Lantana

Cocktails & Comradery The networking mixer that has been historically held in the summer was moved to the cooler month of February this year. Our Cocktails and Comradery event held on February 7 was another great opportunity for members to network and strengthen relationships. Thank you to all our sponsors and attendees. Be sure to check out our next networking event: The Fall Family Festival & Chili Cook Off on October 24.


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March/April Apartment News  

March/April Apartment News