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[ INDUSTRY LEADERS OF ARIZONA ] 2019 Finalists

Tristar Hotel Group - HMBookstore Leadership: Ken Edwards, CEO; Rick O’Neil, controller Website: hmbookstore.com What it does: Hotel management and hospitality online education and training. How it leads: Ken Edwards has created, managed and grown a Scottsdale-based national hotel management company known for advanced systems and oversight that significantly improve a hotel’s earnings and social media scores. He was also one of the first hotel management organizations to introduce a robot for room service deliveries. Most significantly, he developed an online education and training program to provide hotels, restaurants, colleges and universities with convenient, self-paced learning of the full-range of functions within a hospitality establishment.

TruWest Credit Union Leadership: Alan Althouse, CEO; Mike Ward, CFO Website: truwest.org What it does: TruWest Credit Union operates as a cooperative to provide its members quality financial services and a culture of caring. How it leads: Over the last two years, employee turnover rate at TruWest Credit Union has decreased by 64 percent. TruWest took their turnover from 26.8 percent in 2016 to 9.7 percent turnover in 2018. CEO Alan Althouse made employee retention a focus when taking the position. Some of the initiatives TruWest implemented include flexible work schedules and telecommuting opportunities, a fitness reimbursement program, changes in company culture, and more.

UMB Bank

Leadership: Jim Patterson, CEO; Robert Faver, president Website: umb.com What it does: UMB Financial Corporation is a diversified financial holding company offering complete banking services, payment solutions, asset servicing and institutional investment management to customers. How it leads: UMB supports its’ young leaders through offering an Emerging Leaders Program, a 12-month program designed to give participants exposure to the entire organization through job rotations and interaction with senior leadership. UMB strives to make careers for young associates instead of just offering them their first jobs.

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AB | May - June 2019

Profile for AZ Big Media

AZBusiness May/June 2019  

In this issue, we spotlight the healthcare leaders and innovators of 2019 and profile the finalists for the Industry Leaders of Arizona Awar...

AZBusiness May/June 2019  

In this issue, we spotlight the healthcare leaders and innovators of 2019 and profile the finalists for the Industry Leaders of Arizona Awar...