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2015/2016 31,622,400 seconds 527,640 minutes 8,784 hours 366 days 52 weeks 12 months

‘Our time to make a positive difference’

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Equality & Diversity

Annual Report 2015/16

 01733 347135


Contents Page Chief Executive’s welcome

3

Mission Vision and Values

3

Our Diversity Calendar

4-6

Our Single Equality Scheme

7

Governance

8

Staff Retention & Recruitment

9

Services

10

Customer Satisfaction

11

Resident Involvement

12

Community Improvement Grant

13

Transparency

14

Axiom Homeless Action

15

2


Welcome from the Chief Executive

I am delighted to be able to welcome you to our 2015/16 Equality and Diversity Report. We have highlighted month by month some of our diversity highlights throughout the year and I believe that this demonstrates our continuing commitment to equality and diversity in everything we do.

Alan Lewin Chief Executive

I was particularly gratified by Axiom being awarded 20th overall Investor in Diversity out of a wide range of 600 businesses and organisations from across the whole of the country. Eileen Neligan (Axiom’s Assessor) said: “Axiom has continued to improve and live its equality, diversity and inclusion values. It is consistent in achieving the IiD standard and uses it as a vehicle for driving improvements.

We shall continue on our equality journey in 2017 and I look forward to working with our colleagues, residents, services users, stakeholders and friends to continue to improve our services to meet the diverse needs of all of the communities which we serve.

Axiom demonstrated many examples of good practice in the way it supports staff and service users. It uses its influence to get change for the good in local communities”.

Our mission To make a positive difference to people’s lives and our communities

Our vision To provide distinctive, integrated housing care and support services. To inspire and empower our staff, residents and communities

Our values To be committed, caring and creative in all we do 3


Our Diversity Calendar April 2015 Axiom Board members and staff went on a tour of three supported projects: 1. Fair View Court (homelessness) 2. Changemaker House (move-on) 3. Axiom Mental Health Outreach Service

May 2015 We celebrate achieving an excellent 95.2% for our Peterborough Care services (delivered by Axiom Crossroads Care—now Axiom Care) by Peterborough City Council. (pictured left : The Pavilions Care Team)

June 2015 Our Floating Support Team & Foyer at Paines Mill, St Neots held a joint open day for agencies where their services for homeless young people and vulnerable people living in the community were celebrated

July 2015 July sees the official opening of our much needed new ‘move-on’ accommodation for 15 young people by Deputy Mayor of Peterborough Cllr Nazim Khan MBE Changemaker House (£690,000 development—formerly Axiom’s old offices in Maskew Avenue, Peterborough) In collaboration with Peterborough City Council 3 4


2015/16 Calendar August 2015 Axiom celebrates hearing that we have been re-accredited with Investors in Diversity Stage 2

September 2015 14-20 September was our Dementia Awareness week. Activities, games and information sessions were held across the whole of Axiom, for both staff and residents, including raising funds for the Alzheimer's’ Society. (pictured left) Star of Yester-year Dress up Day

October 2015

Axiom wins a National Award from the Royal Society for Public Health (RSPH) for its approach to promoting good health and well-being. (pictured left to right: Dr Karen Prince, Head of Axiom Academy, Lord Patel and Alan Lewin Axiom CEO)

November 2015 Staff hold a week of cultural celebration : 16-20 November Human Library Day Visit to the Faizan E Madine Mosque (left) Disability Day Tour of Sri Guru Singh Sabha Gurdwara Temple Sensory Day Articles published on our intranet (ALICE) include: unconscious bias, mental health, community information sheets 54


2015/16 Calendar December 2015 Staff collect much needed food for the Peterborough Foodbank for those in need over the festive period Staff try and collect as many tins as possible for £1 and raise even more much need food in tins for better shelf life

January 2016 Axiom provides eight FREE tickets for young vulnerable children courtesy of Circus Starr Funds raised by Circus Starr goes to local charities and community groups such as Young Carers, foster Homes, Women’s Refuges and hospices.

February 2016 Axiom celebrates re-accreditation of Investors in Diversity Stage 2 and achieves 20th place, out of 600 businesses and organisations across the whole of the country, in the National Centre for Diversity Top 100 Index of 2016.

March 2016 Since 2010 over 25 staff have participated in the Housing Diversity Network's’ mentoring programme In March we celebrate our mentees achievements (Pictured: LtoR Alhasan Kwasau, Kelly Mee, Aaron Speechley)

5 6


Our Single Equality Scheme In 2014 we issued our 2014-18 Single Equality Scheme action plan which covered the following objectives:         

Governance Staff recruitment and retention Services Customer satisfaction Resident involvement Procurement Policies and procedures Monitoring and reporting Transparency

Axiom has undertaken to meet the requirements of the Equality Act 2010 under the public sector equality duty. What is the Equality Duty?

A copy of our Single Equality Scheme can be provided upon request.

The Equality Duty is a duty on public bodies and others carrying out public functions. It ensures that public bodies consider the needs of all individuals in their day to day work, in shaping policy, in delivery services and in relation to their own employees. The Equality Duty supports good decision-making; it encourages public bodies to understand how different people will be affected by their activities so that policies and services are appropriate and accessible to all and meet different people’s needs. By understanding the effect of their activities on different people, and how inclusive public services can support and open up people’s opportunities, public bodies are better placed to deliver policies and services that are efficient and effective.

“Eliminating unlawful discrimination”

The Equality Duty therefore helps public bodies to deliver the Government’s overall objectives for public services.

Under the Equality Act 2010 it is unlawful to discriminate, harass or victimise another person because they have any of the following nine protected characteristics:

(SOURCE: www.gov.uk)

1) age 2) disability 3) gender reassignment 4) marriage and civil partnership 5) pregnancy and maternity 6) race 7) religion and belief 8) sex 9) sexual orientation 7


Governance The Axiom board of management is responsible for the good governance of the association and is representative of our local communities.

What we achieved in 15/16 

Tasks/targets for 16/17

Produced and distributed an Equality Report on staff and residents to our Regulators and Board of Management

Undertook an annual check of the Single Equality Scheme to ensure compliance with our regulatory and statutory obligations

Continue to Invest in the Equality & Diversity Portfolio Holder

Undertook an annual health check of our Equality & Diversity Policy

Re-apply for Investors in Diversity re-accreditation

 

Appointed Christine Wood as our E&D Portfolio Holder

Produce and distribute an Equality Report on staff and residents to our Regulators and Board

Implement our Equality & Diversity Service plan for 2016/17

Invested in personal development training in our new E&D Portfolio Holder Continued to monitor our E&D service plan which included Board of Management targets as follows:

 Achieved re-accreditation of Investors in Diversity Stage 2  Reached No. 20 in the National Centre of Diversity’s Top 100  Chief executive, Alan Lewin, was nominated for CEO of the year by the National Centre of Diversity

Board of Management as at 26 May 2016

Marie Li Mow Ching

Donald SangR2

David Fowler

Chris Wood

Brian KeeganR1

Dr Hilary Lindsay Chair

Patricia Dearnaley Non executive committee member (joined

Brian Webster

Vinny LoganR2

Mervyn Cowdell

Ken Fairbairn

Andrew BishJ

RETIREMENTS and RESIGNATIONS R1

Brian Keegan (retired 22.9.15)

R2

Donald Sang (resigned 1.3.16)

R2

Vinny Logan (resigned 26 May 2016)

Reg Wood 8

Vanessa ConnollyJ

Angie MorrisJ

See page 14 for information on board ethnicity


Staff retention and recruitment What we achieved in 15/16

Tasks/targets for 16/17

Achieved RHPH Award for our Health & Well-being programme (see page 10)

Achieve a staff BME complement of 10%

Exceeded our staff BME complement target of 10% to an actual BME complement of 23%

Report staffing trends annually to the board of management

Reported on staffing diversity strands to the Board of Management

Provide apprentices

 

Employed six apprentices during the year

Continued to provide and contribute towards the Housing Diversity Mentoring programme

    

Provided placements for Social Work students studying for a degree

Continued to monitor policies, procedures, pay and benefits to ensure fair and consistent application

Provide five work placements for students with special educational needs

Key Information Gender Tenants Board (as at 31.3.16) Staff UK pop. (ONS)

Male

No.

%

No.

%

1647

57.5

1219

42.5

4

40%

6

60%

246

75%

84

25%

50.78%

Staff Board (as at 31.3.16)

Organise and hold a family fun day Hold an E&D week of celebration Hold a staff conference

Protected characteristics

Female

Ethnicity (where provided)

Provide student placements

Information provided where known Tenants Staff

49.22% White British

Mixed/multiple ethnic groups

(where provided)

Sexuality (LGB)

Disability No.

%

No.

%

835

27.93

21

0.7

23

7

4

1

Black/African/ Caribbean/ black British

Asian/Asian British

Other ethnic group

No.

%

No.

%

No.

%

No.

%

No.

%

244

74

28

8

6

2

21

6

19

6

8

80

0

0

1

10

0

0

1

10

PLEASE NOTE statistics have been provided WHERE KNOWN and excludes ‘refused to say’

9

Staff Conference 2016


Services What we achieved in 15/16

Tasks/targets for 16/17

Captured data (98%) under the diversity strands for all lead tenants and their partners

 

Produce pictorial tenancy guides

Held events and participated in a week of E&D celebration

Implemented a Disability User Group Action Plan (2015/16)

Implement the 2016/2017 Disability User Group Action Plan

Integrated our care and sheltered housing services

Distribute/allocate funds from the Community Improvement Grant

 

Held a dementia awareness week

Under take domestic abuse training for key staff

Continue to develop our Quality Assurance Framework for Care & Support Services New handrails outside Axiom House

Undertook hate crime training for key members of staff

Review STAR responses by protected characteristics

“As an Investor in Diversity, by working with occupational therapists, local authorities and councils, Axiom spent £50,823 on specialist equipment and adaptations.”

Specialist adaptations    

Grab rails Miscellaneous Level access showers Shower chair

27 11 9 4

 Ramps/half steps 4  Lever taps 3  Stair lift 1

“Specialist equipment and adaptations achieved a 100% satisfaction rating.”

Axiom’s Week of Action Over the last six years, Axiom staff have voluntarily donated their time to make a difference to local neighbourhoods and communities. By working together with residents, who put forward requests, Axiom’s week of action makes for real community cohesion and brings everyone together for a common cause. Jobs such as weeding, planting, general gardening, fence staining, bench 10

varnishing, jet washing and other minor maintenance chores that some residents find difficult to manage, especially those who are disabled, are all done during the summer to take account of the kinder weather months. In July 2015 one staff team went over to Axiom’s homeless project in Grantham (Bala House) and cleared the gardens so residents had a completely blank canvas. The idea was that they could create a new vegetable plot so residents could start to grow their own salads and vegetables.

committed  caring creative


Customer Satisfaction What we achieved in 15/16

Tasks/targets for 16/17

  

Satisfaction with the installation of equipment and specialist adaptations 100% Satisfaction of how an anti-social behaviour complaint was dealt with 92% Satisfaction with how we dealt with a complaint 82% Responded to 15 incidents from residents who stated that they felt racial and other harassment was an issue in their neighbourhood. We have not had any incidents of hate crime reported during 2015/16.

  

Complete the STAR (Survey of Tenants & Residents) improvement action plan Review all of our customer satisfaction survey responses by protected characteristics Provider refresher training on Hate Crime for all front line staff Respond to any incidents of reported hate crime within 2 working days

Disability User Group The Disability User Group (DUG) considers equality issues ‘at the sharp end’ testing and reviewing our facilities to ensure they meet our standards. The primary objective of the group is to promote and share good practice with the Association’s Equality and Diversity Strategic Group, other staff members and stakeholders. The group will act as an ambassador on disability equality to help shape our accommodation and the way in which we provide our services to our customers.

Chris Wood (chair)

 The group will also aim to promote equality of opportunity between disabled tenants and other tenants within the Association  Assist with eliminating discrimination that is unlawful under the Equality Act 2010  To contribute to the embedding of Axiom’s Single Equality Scheme  Promote positive attitudes towards disabled persons

Resident members of DUG: Chris Wood (chair : above), Tracey Coles, Anna Cade, George Wood, Ann Baum, Mavis Dettmer

 Encourage participation by disabled tenants within the Association 11


Resident Involvement What we achieved in 15/16

Tasks/targets for 16/17

 Supported 369 actively involved residents  Achieved TPAS Landlord Accreditation in

 Support residents to scrutinise all

October 2015  £1.2 m re-fit Beech Court, Littleport sheltered scheme, supported by a resident working party which included:  New accessible entrance and reception area  Upgraded accessible courtyard area  Assisted bathroom  Upgraded communal lighting  New kitchens and bathrooms to all flats

 

 Fully extended our Disability User Group fund 

customer facing services

 Develop an engagement strategy for Care & Support service users Review the Resident, Inclusion & Service User Strategy—developing our community engagement initiative Report six monthly on the level of involvement analysed by age, geography, sector of accommodation etc. Support Axiom Residents’ Forum with succession planning

on improving accessibility to communal areas (see the table below) Residents were nominated for two TPAS Awards: Excellence in community action award Young Person of the Year award

“369 residents were actively involved during 2015/16”

Disability User Group The Disability User Group (also see page 10) was granted a fund of £25,000 for 15/16 which sits under the Community Improvement Grant umbrella which was established in 2009.

Disability User Group projects Complete 15/16:

LtoR: Sareeta Sharma Resident Involvement Manager, Alan Lewin CEO, Brian Harris chair Axiom Residents Forum, Jenny Osbourne TPAS

Axiom House

Additional handrail installed at front entrance

DUG were granted the funds which they use for communal adaptations to ensure that Axiom’s schemes and projects are accessible to all.

Carl Hall Court

Upgraded communal lounge lighting

Kestrel Court

Light installed over door entry panel

Oak Tree Court

Automated door into laundry room Upgraded communal lounge lighting Excavated paved/shrubbed area allowing easier access

Some DUG members have strong links with the Peterborough Disability Forum and with Inspire Peterborough which is accessible sport for the disabled.

Phoenix Court

New yellow lines painted in car park

The Pavilions

Automated door into laundry room

The Spinney

Automated door into laundry room Dropped kerb in car park

Woad Court

Upgraded communal lounge lighting 12


Resident Involvement Community Improvement Grant Axiom recognises that by working together with residents it can make a positive difference to people’s lives and communities, so each year Axiom sets aside a fund for improving the appearance of its neighbourhoods. All residents are able to apply for funding to help improve their local community and the Community Improvement Panel (CIP) consider all applications. Springnall:

The fund of £140,000 for 2015/16 was split into separate pots: Pot 1: Axiom Residents' Forum (ARF) oversees this pot, which is for all resident-led requests for estate improvements that will enhance local communities.

There were two further funding streams: 1. £40,000 for car parks and footpaths which are jointly overseen by Axiom Residents’ Forum and Axiom

Pot 2: Axiom jointly oversee this combined funding which covers works falling under: 

before and after

2. £25,000 for projects received by applications from the Community Improvement Grant to improve accessibility to estates, projects and schemes which is overseen by the Disability User Group (DUG) - also9 see page 11.

health and safety, security, lighting and some issues picked up from walkabouts, drop-ins or via complaints

Other works in Pot 2 are planned community works as well as any concerns generated/put forward by staff i.e. the Housing Team, Service Managers (Supported, Sheltered and Extra Care) and the Asset Management Team.

EXAMPLES OF PROJECTS COMPLETED: Wellington Way Goffsmill

Greenhouse, planters and topsoil

Springnall

Landscape communal garden, new fence and paving

Woad Court Bedford Street 13

Resurface car park

Paines Mill Foyer

277 Eastfield Road

Community Improvement Panel residents from left to right: Standing: Brian Harris, Dee Knight, Leslie Bailey. Seated: Charlie Gilmore, Howard Bell

Block paving, gravel and new white lines

Resurface car park New railings to 4 bungalows New hatched areas to car park and new signage


Transparency

Ethnicity TENANTS

No.

Key information

%

WHITE

where known

English/Welsh/Scottish/Norther Irish/British Irish

2,228

77.71

265

9.24

6

0.21

8

0.28

14

0.49

White and black African

4

0.14

Mixed white and Asian

4

0.14

16

0.59

African

28

0.98

Caribbean

21

0.73

5

0.17

Any other white background Gypsy, traveller or Irish traveller

Gender TENANTS

MIXED/MULTIPLE ETHNIC GROUPS Mixed white and black Caribbean Mixed white and black African

Other mixed/multiple ethnic

No.

%

Female

1,647

57.5

Male

1,219

42.5

Total

2,866

100%

“Advance

equality of opportunity”

BLACK/AFRICAN/CARIBBEAN/BLACK BRITISH

Black or black British

Age TENANTS

%

Up to 25

ASIAN/ASIAN BRITISH

8.35%

Indian

14

0.49

25-44

28.09%

Pakistani

39

1.36

45-65

32.96%

Bangladeshi

2

0.07

65+

30.60%

Asian other

32

1.12

Total

Chinese or other ethnic group other

11

0.38

5

0.17

164

5.73

Other ethnic group: any other ethnic group Refused to say

2,866

Total Ethnicity (where provided)

White British

Mixed/multiple ethnic groups

100%

100% Black/African/ Caribbean/ black British

Asian/Asian British

Other ethnic group

No.

%

No.

%

No.

%

No.

%

No.

%

All lettings

781

92.54

19

2.25

19

2.25

23

2.72

2

0.24

General needs lettings

153

89.48

3

1.75

5

2.92

9

5.27

1

0.58

Staff

244

74

28

8

6

2

21

6

19

6

8

80

0

0

1

10

0

0

1

10

Board (as at 31.3.16)

PLEASE NOTE statistics have been provided WHERE KNOWN and some exclude ‘refused to say’ 14


Axiom Homeless Action Axiom Homeless Action (AHA) is Axiom’s inhouse charity, which is committed to breaking the cycle of homelessness through practical support and direct action, and by raising awareness throughout the wider community.

Crisis funded Private Rented Sector initiative Crisis, the national charity for single homeless people, working in partnership with local voluntary sector agencies throughout England to support Private Rented Sector access services for homeless people.

As a registered charity (No. 1005310) AHA wants to be regarded as taking a lead on homelessness issues throughout the areas of Cambridgeshire, Peterborough and Lincolnshire.

Axiom Housing continued to provide the Crisis funded initiative based out of its New Haven Hostel, providing support to single homeless adults and working with private landlords to secure accommodation and provide ongoing support to enable people to sustain and manage their tenancies.

Chris Wood, AHA chair said: “Over the last year, Axiom Homeless Action has continued to provide support to people facing homelessness, raise awareness of homelessness and fundraise so that we can continue to offer practical support to some of the most vulnerable people within our society. The trustees and staff of the charity have helped many local people get back onto their feet by donating items and goods.

OUTGOING FOR Axiom Homeless Action 01.04.15 - 31.03.16 No 20 8 4 3 1 1 1 1 1 40

Axiom manages three homeless hostels in the region and we are familiar with the impact of homelessness on people’s lives. There are many misconceptions of what it means to have no home, and through our work we change perceptions and present our client group in a more positive light. We are committed therefore to help vulnerable people regardless of what led them to become homeless”.

Every day 117 families become homeless (source: Shelter). AHA works hard and helps raise awareness of homelessness issues every day.

Amount £3,099 930 £540 £150 £69 £70 £100 £120 £64

Category Cookers Washing Machines Fridge/freezer Food Bed Taxi Clothing Tumble Drier Removal costs £5,142.00

INCOMING FOR Axiom Homeless Action 01.04.15 - 31.03.16 Donations

£297.27

The Spinney Extra Care Residents

£860.74

Kestrel Court Residents’ Social Group

£340.00

Residents’ Family Fun Day

Karen Chambers

£15.00

Deepings Round Table

£175.00

Anonymous

£105.00

Staff fundraising events and donations

AXIOM HOMELESS ACTION TRUSTEES

Chris Wood (chair)

Amount

Thorney Abbey

Stuart Fort 15

Louise Platt

£1,071.60 £2,864.61


www.axiomha.org.uk www.axiomcare.org.uk www.axiomacademy.org.uk

Equality & Diversity

Annual Report 2015/2016 @axiomhousing @axiomcare

Axiom Housing Association Limited Axiom House, Cottesmore Close, Netherton, Peterborough PE3 9TP

01733 347135  www.axiomha.org.uk 

enquiries@axiomha.org.uk

VALUE FOR MONEY: this report has been written, produced and designed in house Axiom Housing Association Limited is a registered society under the Co-operative and Community Benefit Societies Act 2014 (No. 17971R) and is regulated by the Homes & Communities Agency (Registered No. L0395)

For other formats please call customer services  01733 347135 16


Equality and diversity annual report 2015 2016