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March 2011

NORTHWEST COMMUNITY COLLEGE, SMITHERS. A LEED Gold Project. Specs: Curtainwall 7550 triple-glaze system with 1602 curtainwall high performance. Some custom powder-coated finishes, automatic doors, interior glass walls and 12 mil handrails are part of the project as well. The crew is led by Foreman Jamie Krenz out of All-West Glass Smithers and made up of Glaziers from Prince George, Terrace and Smithers. There are some more photos of the project posted on our flickr photostream so you might want to take a look at those: www.flickr.com/photos/awg

Talewinds With year-end over for all of you, things are just getting rolling for us folks in Administration. We are getting ready to prove and accurately verify all year-end balances. We have a great team here in Smithers that will do just that. We usually have year-end finished by the end of May and see no reason why this year would be any different. Thanks to everyone who counts, verifies, multiplies and adds to get us to the final result. Your help is greatly appreciated.

Laura Stanton Vice-President

Spring has sprung and our radio campaign is running full steam ahead. A recent idea came up in our Quality Program to give out rock chip cards each time we do a windshield…what a great idea! So make sure the next time your store does a windshield that customer has a rock chip card. IGD’s 9th location is officially open in Nanaimo, BC. We are proud to add another warehouse to the IGD family and wish Manager Chris Lennox all the best – We’ll see you soon!


IGD Opens 9th Warehouse

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We are very excited to announce our Vancouver Island location opening in Nanaimo on March 1st, 2011. We are also pleased that Chris Lennox has accepted the position of warehouse manager. Chris has been part of the IGD team for the past seven years. He brings a wealth of glass distribution knowledge, as well as exceptional customer service skills. Chris will have sales supported by a new member to IGD, Jack Nelson. Jack has been in the glass business for over 40 years and his relationships on Vancouver Island should enable us to quickly gain market share. A special thanks to all that supported us in getting IGD Nanaimo up and running, particularly the extra efforts provided by Darcy Legeard (IGD Prince George) and Bob Flasch & Brian Williams (IGD Coquitlam). Alana Wegner promoted to Warehouse Manager IGD is pleased to announce that effective March 1st 2011 Alana Wegner has accepted the position of Warehouse Manager of our Fort St. John location. Alana has been with IGD since June of 2008 and has been doing an outstanding job of ensuring the day to day operations of the branch have run smoothly, and has excelled at providing our customers with outstanding service. We wish her well with her new promotion. Pat Frey,Vice President, IGD

Refrigerator Glass Panels Over the past few years, we have noticed an increase in the number of customers that insist the glass shelving in their refrigerator is not tempered. Some of our competition has apparently been selling the customer plate glass. I have done some extensive research reading numerous features brochures for several top brands as well as receiving a reply from Whirlpool and Electrolux. Currently there is no industry standard. However all research indicates that all glass shelving is indeed tempered. Thought this might be of interest to other shops. Regardless of what the customer says, shelving should be tempered. Randy Scott, All-West Northern Glass, Grande Prairie

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HAPPY BIRTHDAY Jennifer Bobinski Jennifer Tokaryk Marian Canning Laura Stanton Mary Hawes Lenard Brodland Paul Hurlburt James Nadjiwan Leonard Johnson Justine Foote Dave Hoff Bob Stadnyk Scott Mugford Peter Cyr Dwayne Clayton Brandon Crick Brenden Entz Clinton Campbell Jeff Marshall Barry Mclennan Candice Waddell Tim Weatherbee Doug Paterson John Reardon Crystal Klein-Gebbinck Darryl Coles Kevin Huff Andrew Stark Eric Serpa Michael Johnson Terry Dickerson Crystal Beddome

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All-West Glass Edmonton IGD Coquitlam All-West Glass Dawson Creek AWG Northern Industries Lakes District Air All-West Glass Terrace All-West Glass Prince Rupert IGD Cambridge IGD Edmonton All-West Glass Yellowknife All-West Glass Prince George All-West Glass Edmonton AWG Distribution IGD Prince George All-West Glass Prince George All-West Glass Quesnel IGD Fort St John IGD Edmonton All-West Glass Quesnel All-West Glass Quesnel All-West Glass Dawson Creek All-West Glass Grande Prairie All-West Glass Kitimat IGD Coquitlam All-West Glass Grande Prairie All-West Glass Smithers All-West Glass Grande Prairie All-West Glass Whitehorse All-West Glass Dawson Creek All-West Glass Fort St John All-West Glass Terrace IGD Prince George

Les Andres, IGD Nanaimo Kevin Huff, AWG Grande Prairie Brian Hyndman, IGD Coquitlam

milestones FIVE YEARS Dwight McGregor All-West Glass Vanderhoof

10 Years! Photo Above: Congratulations to Sara Tomlinson (left) who recently reached her 10 year anniversary with AWG Northern Industries. She is receiving her milestone award from President, Dan Young.

15 Years!

Congratulations to two of our valued Terrace employees who recently reached their 15-year employment milestones. TRACEY FELL, CSR (left) and TERRY DICKERSON, Assistant Manager (right) are shown with All-West Glass President, Dan Young receiving their commemorative art prints.

March Reader board slogan: Is a door really ajar? (thanks to Gordie, All-West Glass Edmonton)

From Karen Pinko, All-West Glass Prince George: My daughter Madison went to the 2011 Karate Provincials held at BCIT Jan 22 and she won bronze for her age group - 10/11 Girls Novice Kumite (fighting). Her dad is Russ DuBois who works at AWGND Also Brandy Brown’s (AWGPG CSR )son Brendon Brown will be competing in the Canspell Spelling Bee in Prince George on Sat Feb 26. Brandy’s other son Tyler will also be competing on the Quiz Me TV show in April. Ed note: Let us know how they did!


A joke for the anti-technology folks When I bought my Blackberry I thought about the 30-year business I ran with 1800 employees, all without a cell phone that plays music, takes videos, pictures and communicates with Facebook and Twitter. I signed up under duress for Twitter and Facebook, so my seven kids, their spouses, 13 grandkids and 2 great grand kids could communicate with me in the modern way. I figured I could handle something as simple as Twitter with only 140 characters of space.

Northwest Community College Smithers, BC ...a few more photos...

My phone was beeping every three minutes with the details of everything except the bowel movements of the entire next generation. I am not ready to live like this. I keep my cell phone in the garage in my golf bag. The kids bought me a GPS for my last birthday because they say I get lost every now and then going over to the grocery store or library. I mean the GPS looked pretty smart on my dashboard, but From left to right: Darryl Coles, Manager Smithers - Denys Baldock, the lady inside that gadget was the most annoying, Glazier Terrace - Jamie Krenz, Foreman Smithers - Jodi Braam, rudest person I had run into in a long time. Glazier Terrace - Sean Jasper, Prince George - Al Anderson, Glazier Smithers Every 10 minutes, she would sarcastically say, “Re-calc-u-lating.” You would think that she could be nicer. It was like she could barely tolerate me. She would let go with a deep sigh and then tell me to make a U-turn at the next light. Then if I made a right turn instead. Well, it was not a good relationship. When I get really lost now, I call my wife and tell her the name of the cross streets and while she is starting to develop the same tone as Gypsy, the GPS lady, at least she loves me. I keep the GPS in a box under my tool bench. I also keep my Bluetooth (it’s red) phone that I am supposed to use when I drive in the same box. I wore it once and was standing in line at a bookstore talking to my wife and everyone within 50 yards was glaring at me. I had to take my hearing aid out to use it, and I got a little loud. To be perfectly frank, I am still trying to learn how to use the cordless phones in our house. We have had them for 4 years, but I still haven’t figured out how I can lose three phones all at once and have run around digging under chair cushions and checking bathrooms and the dirty laundry baskets when the phone rings. The world is just getting too complex for me. They even mess me up every time I go to the grocery store. You would think they could settle on something themselves but this sudden “Paper or Plastic?” every time I check out just knocks me for a loop. I bought some of those cloth reusable bags to avoid looking confused, but I never remember to take them in with me. Now I toss it back to them. When they ask me, “Paper or Plastic?” I just say, “Doesn’t matter to me. I am bi-sacksual.” Then it’s their turn to stare at me with a blank look. I was recently asked if I tweet. I answered, “No, but I do toot a lot.”


Irish Chocolate Mint Squares

1-1/2 c. (3 sticks) plus 6 tbsp. butter or margarine, divided 2 c. granulated sugar 2 tsp. vanilla 4 eggs 1 c. all purpose flour 3/4 c. cocoa powder 1/2 tsp. baking powder 2-2/3 c. powdered sugar 1 tbsp. plus 1 tsp. water 1 tbsp. mint extract 4 drops green food coloring 1 c. semisweet chocolate chips Oven 350F Heat oven to 350F. Grease 13 x 9 x 2 inch baking pan. Place two sticks butter in large microwave safe bowl; cover. Microwave at HIGH two minutes or until melted. Stir in granulated sugar and vanilla. Add eggs; beat well. Add flour, cocoa and baking powder; beat until well blended. Pour batter into prepared pan. Bake 30 to 35 minutes or until wooden pick inserted in center comes out clean. Cool completely in pan on wire rack. Prepare mint cream center by combining powdered sugar, one stick butter, water, mint extract and food coloring in large bowl. Beat until smooth. Spread evenly on brownies. Cover; refrigerate until cold.

Losing Sleep Over Daylight Saving Time May Increase Workplace Injuries DST starts on March 13, 2011 Every year on the second Sunday in March, the majority of Canadians and Americans turn their clocks ahead an hour for a much welcomed extra hour of daylight, and in the process they sacrifice precious minutes of sleep. So goes the start of Daylight Saving Time (DST), which continues until the first Sunday in November. Based on analysis of a U.S. Bureau of Labor Statistics database that tracks how Americans use their time, employees on average get 40 minutes less sleep on the Sunday night of the switch to DST. That loss of sleep may not seem like much but a study by Michigan State University researchers has found that the Monday following the switch to DST can be a particularly dangerous one. These researchers analyzed information from the U.S. National Institute of Occupational Safety and Health database of mining injuries from 1983-2006. Their research showed that there were 5.7% more workplace injuries and 67.6% more work days missed due to injuries on the first Monday following DST than on other days. This research suggests that less sleep may increase both the incidence and severity of injuries. The increased danger isn’t just confined to the workplace. The Insurance Corporation of British Columbia (ICBC) reports a higher driving risk the first Monday after DST. According to statistics averaged from 2005-2009, on the Monday following the start of DST, car accidents increased 23%. Perhaps not surprisingly, people have a much easier time adjusting to the switch back to standard time. The same rates of accident and injury do not occur on the Mondays in November when people gain an hour. So, as the second Monday in March approaches, pay extra attention to employee schedules, sleep, and safety, because as the statistics show, the gains in daylight with DST may come at a human cost. Tips to ease the effects of the switch to DST Rest up: Go to bed earlier to get your usual amount of sleep so you can be well rested and alert. Defer the dangerous: Schedule particularly hazardous work later in the week (where possible) after employees have had more time to adjust their sleep schedules. Plan ahead: Give yourself extra time to drive to and from work, especially during the Monday commute, to avoid a potential accident. Step up the safety: Take extra safety precautions and assign extra safety monitors on days following the switch to DST to help avoid potential workplace injuries before they occur.

Prepare chocolate glaze by placing remaining 6 tbsp. butter and chocolate chips in small microwave safe bowl. Microwave at HIGH one minute or until mixture is From the Health & Safety Report smooth when stirred. Cool slightly; pour over chilled bars. Cover; refrigerate at least (Canadian Centre for Occupational Health & Safety) one hour before serving. Cover; refrigerate


This month’s Quality Corner is brought to you by Mike Kummerele from AWG Windows and Doors who attended BUILDEX in Vancouver last week. BUILDEX Vancouver is one of Canada’s largest trade expositions and the largest event at the Vancouver Convention Centre, welcoming over twelve thousand Design, Construction and Real Estate Management professionals each year. It was a great experience to see the window & door industry displaying what they have to offer. I started off at our main vendors’ booth, Westeck Windows. It was good to see how their Sales Reps are selling the window & door products. Also present were some Westeck dealers from the Vancouver Island which also specialize in that renovation market. I found out that we perform our installations completely different than they do. They install their windows by “piggy-backing” or doing “inserts”. This is a good idea with some existing window products but not all. I guess that market wasn’t flooded with Woodland or CDN Woodworks product where they were using a brickmould & sill window.

Reflections is a monthly newsletter for employees and friends of AWG Northern Industries. We welcome and encourage your articles, photos, cartoons etc. However, we reserve the right to edit all submissions for space and content. Contact: Tonya Gillard AWG Northern Industries Phone: 250-877-7619 Fax: 250-877-7606 E-mail: reflections@ all-westglass.com LAST MONTH’S BRAINBUSTER ANSWERS Freddie was in love - with three girls from his school! He couldn’t decide which one he wanted to give his heart to so he sent all three a Valentine’s card. But poor Freddie was out of luck - each girl thought the card came from someone else and Freddie was left on the sideline. From the clues below, can you work out the name of each potential sweetheart, the colour of each card Freddie sent and the name of the boy each girl believed the card was sent by? 1. Unluckily for Freddie, when Miss Jetson received her card, she thought it was from Adam. 2. When Molly received her blue coloured card, she told Miss Hanson and together they worked out who the card was from. It didn’t occur to either of them that it was from Freddie! 3. The girl who received the red card was convinced it came from Ethan. 4. Neither Millie nor Miss Motson received a pink card.

Name Lily Jetson Millie Hanson Molly Motson

Colour Pink Red Blue

Boy Adam Ethan Dylan

Winner is All-West Glass Prince Rupert.

Other Window companies which I had a look at were: Starline: They were showcasing a co-extruded black vinyl window in a slider and casement series which looked pretty good. We have a sample of this window here at Windows & Doors. The other product which they showcased was Rainshield, Equal pressure cavity wall construction is gaining popularity with progressive contractors, envelope specialists and city planning departments. The display was very interesting to look at as it showed all of the layers of building materials used in the rain-screen building code. This product would make a lot of sense in areas such as Terrace, Kitimat, and Prince Rupert. Marvin Windows: Marvin is a high end wood and wood metal clad manufacturer from the States. They had an interesting venting metal-clad picture window, available in sizes up to 7/0 x 7/0. They also have all of their units made by Cardinal and can offer Low-e 366 with neat glass and preserve such as Gienow. Another interesting product they had in their booth was a fiberglass window which I have never seen. Flex Wrap Dupont This a product much like “Blue skin” but you don’t have to cut corners, you simply flex it around the corner. You can save time by not having to cut corners! This would make a lot of sense on radius style window installations as it will be a seamless application. The rep will be coming to our branch to demo this product in the next couple of weeks. Thanks, Mike.

Try and figure these questions out! 1.) Which one of the three would see most clearly in total darkness? A leopard, a bat, or an owl? 2.) How many times can you subtract the number 5 from 25. 4.) How high would you have to count before you would use the letter A in the English language spelling of a whole number? 5.) A tree doubled in height each year until it reached its maximum height over the course of ten years. How many years did it take for the tree to reach half its maximum height? 6.) What occurs once in every minute, twice in every moment, yet never in a thosand years?

SEND YOUR ANSWERS BY E-MAIL TO REFLECTIONS@ALLWESTGLASS.COM OR YOUR INTERNAL MAILBAGS. THE WINNER WILL BE ANNOUNCED NEXT MONTH’S ISSUE AND WIN $25.00 FOR THEIR STORE STAFF FUND.


Reflections March 2011