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March 2012

Ashlee (our Carole Young Bursary recipient 2011) checks in! The first term has been completed and I had a very busy time adjusting to college life and courses. My mom told me college was different from high school but I did not really believe her. Mom’s are always right! I have been learning so many new things about myself and life and that was not something I was expecting. Since I received your bursary, life has been very busy in and out of school. I recently received my “N” driver’s license, which made me feel proud and independent. I am on the schools Student Council board which is teaching me about meetings and working with others to achieve a goal. I also tutor some of the students who are either falling behind or need help understanding the material which makes me feel good. I volunteer some of my lunch hour time to help out in the school kitchen, which when I am lucky means they feed me good food! I still maintain my part-time job at the Movie Zone and I also took a part-time job at Boston Pizza. Once in a while I take some time to relax. Do not fear, I do not let myself be too busy that it affects my marks. That is always my number one priority. I find the Accounting a challenge I do enjoy and Excel I am comfortable with. The Business English was surprisingly harder than I expected. I am working at improving my typing skills, but that is as much fun as going to the Dentist! I have attached my marks so you all can see that I am taking our investment seriously. Thank you so much for trusting in me to bring honor to Carole Young’s legacy! Ashlee McRae, Student Applied Business Technology, Northern Lights College, Fort Nelson, BC

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would like to take this opportunity to thank all stores for another successful year. Despite the doom and gloom that seems to be covering the news this past year we have done a great job holding on to the business we have and have actually increased sales more than 10% for the year company wide. That is due in no small part to the work all of you do everyday, making our company #1 in customer service and creating a work environment that’s productive, fun and respectful. Keep up the great work and let’s do another 10% next year!

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his week all of our stores are gearing up for inventory and year end. It is always an arduous task, counting and pricing, but a necessary one in our business cycle. The quicker you count Laura Stanton, VP and price the quicker you get it out of your life! Most of you are no strangers to the routine but for AWG Northern Industries all of you newer folk please remember we have plenty of people throughout our company that can answer questions and provide support to you…all you have to do is ask.

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pring is just around the corner and our auto glass radio campaign is running full steam ahead. We have some new ads this year so hopefully you can catch them in your area. Most are playing during the morning. We would love your feedback on the new ads. We have also made the decision to branch out and promote All-West Glass & AWG Windows and Doors on social media platforms including Facebook, Twitter and Linkedin so if you have personal accounts on any of these platforms, make sure you find us and share us with your network - or ‘like’ us so we can raise our online profile. We ask you to act professionally in all online activities associated with our company accounts. Take responsibility for what you write, and exercise the same good judgment and common sense as you would if you were on the job. To those of you with children, enjoy your spring break!


Incidents & Investigations What is an incident? An incident is officially defined as “an accident or occurrence that resulted in or had the potential for causing an injury or occupational disease”. Incidents include the following: •Accidents in which a worker is injured or killed •Accidents in which no one is hurt but equipment or property is damaged. •Near misses (no visible injury or damage but the incident could have resulted in a serious injury, death, or property damage) All incidents need to be investigated and recorded. Each shop should have a person who has taken training in inspections and investigations. If you are not sure who at your workplace has this training, check with your supervisor. The immediate goal of any incident investigation is to find out what happened and why, and the ultimate goal is to make sure it never happens again. It is a way of highlighting trends or analyzing a situation so that corrective action may be taken. It is not meant to single out any one person or punish anyone. A near miss is an excellent opportunity to identify factors that could lead to a more serious incident before it occurs. Once all the facts are gathered in an investigation, an analysis of the causes, risks and hazards that lead to the incident can be carried out. Then recommendations can be made to control or eliminate these factors. In the event of a serious incident, the scene must be secured and left undisturbed until a WCB officer releases it (except for attending to injuries). Some incidents must be reported to the Workers’ Compensation Board in your jurisdiction; these types of incidents are listed in our OH&S Policy Manual. You can also find the form, OHS-9, “Near Miss Accident and Incident Investigation Report” in the manual. Not all incidents involve employees. Recently there was a report of a customer slipping on ice and another of a shop where a customer had a heart attack in the waiting area and despite all valiant efforts, was not able to be revived. These both had incident reports done for them. If you have a safety topic that you would like discussed, let Greg know by calling, 250-8777605, or e-mailing, gregl@awgni.com. Greg LeBlanc, Safety Officer

Harold Braam (center), Manager of All-West Glass Terrace presents a cheque to representatives from the R.E.M. Lee Hospital Foundation.

CSR Contest We are currently working on a special CSR section on the Glazette. It will have Customer Service tips, information and a Q & A coordinated by Sonja Dekker of AWG Northern Industries. We need to give it a name so all CSR’s are invited to send in their ideas and then we’ll have a vote. Deadline for entries is March 16. This contest is for CSR’s only. IGD and AWG CSR’s are welcome to participate in the contest. Winner will get a $25.00 gift certificate to store of their choice or cash. Visit my blog on the Glazette to enter. Tonya

Photo Above: Congratulations to All-West Glass Smithers Manager, Darryl Coles who recently married Charlotte in Jamaica. Best wishes to the happy couple.


Jennifer Bobinski Jennifer Tokaryk Marian Canning Laura Stanton Len Brodland Paul Hurlburt Len Johnson Lawrence Head Bob Stadnyk Scott Mugford Jeremy Farr Leigh Puder Dwayne Clayton Brenden Entz Clinton Campbell Jeff Marshall Doug Paterson John Reardon Darryl Coles Eric Serpa Michael Johnson David Strickland Terry Dickerson Crystal Beddome Jamie Krenz

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All-West Glass Edmonton IGD Coquitlam All-West Glass Dawson Creek AWG Northern Ind. All-West Glass Smithers All-West Glass Prince Rupert IGD Edmonton All-West Glass Grande Prairie All-West Glass Edmonton AWG Northern Distribution All-West Glass Vanderhoof All-West Glass Edmonton All-West Glass Prince George IGD Fort St. John IGD Edmonton All-West Glass All-West Glass Kitimat IGD Coquitlam All-West Glass Smithers All-West Glass Dawson Creek All-West Glass Fort St John IGD Winnipeg All-West Glass Terrace IGD Prince George AWG Northern Ind.

Cole Thorne, All-West Glass Yellowknife Justin St. Charles, IGD Coquitlam Peter Besner, All-West Glass Edmonton Mahmoud Rahime, All-West Glass Edmonton Brad Phillips, IGD Coquitlam Corwin Luke, IGD Edmonton Cesar Faundez, All-West Glass Edmonton

The Ides of March. What does it mean? The word Ides comes from the Latin word “Idus” and means “half division” especially in relation to a month. It is a word that was used widely in the Roman calendar indicating the approximate day that was the middle of the month. The term ides was used for the 15th day of the months of March, May, July, and October, and the 13th day of the other months.The Ides of March was a festive day dedicated to the god Mars and a military parade was usually held.

Quesnel Prince George Terrace Dawson Creek Photo on Right: Congratulations to Mark Vandenbrink, Manager of All-West Glass Houston, who welcomed his first grandson Zane Adam Isaie Lanteigne. Zane was born Jan 13, 2012 4lb 3 oz. Itsy baby is doing well!

READERBOARD MESSAGE Like us on Facebook & Follow us on Twitter


Carbon Monoxide (CO) Safety

Pat and Mick landed themselves a job at a sawmill. Just before morning tea Pat yelled: “Mick! I lost me finger!” “Have you now?” says Mick. “And how did you do it?” “I just touched this big spinning thing here like thi... Darn! There goes another one!”

Carbon monoxide (CO) is a colourless and odourless gas — a “silent killer”. Dangerous CO levels result when oil, kerosene, gasoline, diesel, propane, natural gas, or wood burns without enough oxygen. Tips to protect yourself and your family from CO poisoning: * Have your heating system checked and cleaned regularly to ensure it’s operating at peak efficiency. * Ensure that the venting is functional on all fuel-burning appliances that are designed to be vented outdoors. * Install a fresh air intake duct into each wood-burning fireplace or stove or be sure to leave a windowopen when the fireplace or stove is burning. * Exhaust fans and other equipment that remove air from your home can affect the safe and efficient operation of your fuel-burning equipment. Talk to your heating contractor about ensuring the air in your home is balanced properly. You should: * Install a carbon monoxide detector on all levels of your home and especially near bedrooms. * Ensure that all external vents – such as fresh air intake vents, exhaust vents, and chimneys – are clear of snow, insulation, leaves, bird’s nests, lint, or debris. * Never idle your vehicle or operate other gasoline powered equipment – mower, chainsaw, snow blower, trimmer, or generator – in an attached garage, even if the garage door is open. * Never operate a barbecue, camp stove, or propane lantern in your home or garage. * Ensure that the blower (fan) compartment door on your furnace is closed properly. * Buy equipment that bears an approved safety certification (such as a CSA or UL label). This is your assurance that the equipment was manufactured in accordance with all national safety standards. * Your furnace needs air to operate properly – make sure your furnace area is open and clear for proper air circulation. Check plastic venting on boilers and furnaces. Protect your family with a reliable CO detector. A carbon monoxide detector can alert you to the presence of carbon monoxide gas. An approved and certified CO detector that is properly installed can help save the lives of your family members.Test carbon monoxide detectors regularly as recommended by the manufacturer.

An aging man lived alone in Ireland. His only son was in Long Kesh Prison, and he didn’t know anyone who would spade up his potato garden. The old man wrote to his son about it, and received this reply, “For HEAVENS SAKE, don’t dig up that garden, that’s where I buried the GUNS!!!!!” At 4 A.M. the next morning, a dozen British soldiers showed up and dug up the entire garden, but didn’t find any guns. Confused, the man wrote to his son telling him what happened and asking him what to do next. His son’s reply was: “Just plant your potatoes.” The origin of the bagpipes was being discussed and the representatives of different nations were eagerly disclaiming responsibility for the instrument. Finally, an Irishman said, “Well, I’ll tell you the truth about it. The Irish invented them and sold them to the Scots as a joke; and the Scots haven’t seen the joke yet!” For a holiday, Mulvaney decided to go to Switzerland to fulfill a lifelong dream and climb the Matterhorn. He hired a guide and just as they neared the top, the men were caught in a snow slide. Three hours later, a Saint Bernard plowed through to them, a keg of brandy tied under his chin. “Hooray!” shouted the guide. “Here comes man’s best friend!” “Yeah,” said Mulvaney. “An’ look at the size of the dog that’s bringin’ it!”


We are in the process of finishing the email change over to Google Apps for All-West Glass. Windows & Doors, Lakes District Air, and a number of other people throughout the Company are also using it. IGD will be next on the list for the move. What changes will you see as far as email goes? Most locations and people will not see any changes beyond an email address modification from the following: [Name]@all-westglass.com to [Name]@all-west.ca. [Name]@igdglass.com to [Name]@igdglass.ca.

But, there are quite a few changes for some and many improvements associated with the move. Better manageability for email and address books Greater accessibility to online email Easier to link other electronic devices such as Smart Phones, laptops, etc If you would like to know more about Google Apps, visit the link: http://www.google.com/apps/ intl/en/business. Please call or email helpdesk (helpdesk@awgni.com) directly if you have any questions. Bob Kenner, Systems Administrator

Texting Code for Seniors! ATD - At the Doctor’s BTW - Bring the Wheelchair BYOT - Bring Your Own Teeth FWIW - Forgot Where I Was GHA - Got Heartburn Again IMHO - Is My Hearing-Aid On? LMDO - Laughing My Dentures Out OMSG - Oh My! Sorry, Gas ROFL...CGU - Rolling on the Floor Laughing... Can’t get Up! WAITT - Who Am I Talking To? WTP - Where’s the Prunes

For more giggles about technology, check out the funny blog ‘When Parents Text’

whenparentstext.com

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Mark Steele, Warehouse Supervisor, IGD Vaughan What was your first job ever? My first real job was a Canadian Forces Radio Operator If you could trade jobs with anyone else in the world, who would you trade jobs with? Why? My Father in law because he is retired What is/was your favorite subject in school? History What do you like to do for fun? Play with my daughters What is the craziest gift you ever received from someone? My own underwear If you could invite 5 famous people to your party and every single one of them would come, which 5 people would you have come to your party? Zdeno Chara, Milan Lucic, Tim Thomas, Brad Marchand, and does the Stanley Cup count as a person?? What cartoon character best describes you? Porky Pig If you could live anywhere in the world for a year, where would it be? Australia If you could choose one of your personality traits to pass on to your children, what would it be? My need to be punctual What would you attempt if you knew you could not fail? Play on the PGA tour What is your favourite movie of all time and one that you can watch over and over again and quote lines from it? It’s a toss up between Star Wars and Back to the Future If you were a contestant on Fear Factor, what would be the worst/scariest thing for you to do? Anything to do with swimming Whats the worst/most embarassing CD/Album you’ve ever owned? Something by Sir-mix-a-lot back in the 90’s What would you do with a million dollars? I would live in Australia for a year, or maybe longer Which one song describes your life the best? Why? Welcome to the Jungle by Guns and Roses, because my house looks like a jungle after my two girls wake up


QUALITY CORNER Congratulations to our Meeting Madness Q4-2011 winner, AWG Prince George and to our 2011 Annual winner (overall), AWG Burns Lake who gets $500.00 for their staff fund! Whoo-hoo! 2012 contest has started anew. How will you do this year? We have some new jobs that qualify for Employee Referral $$$ - check out on The Glazette. Reflections is a monthly newsletter for employees and friends of AWG Northern Industries and affiliates. We welcome and encourage your submissions but reserve the right to edit all for space and content. Reflections is also uploaded onto our employee portal, The Glazette. Editor: Tonya Gillard AWG Northern Industries Phone: 250-877-7619 E-mail: reflections@all-westglass.com All-West Glass AWG Windows and Doors AllWestGlass AWGWD All-WestGlass AWG Windows & Doors

LAST MONTH’S BRAINBUSTER ANSWERS #1. I was walking down Mulberry Lane, I met a man doing the same. He tipped his hat and drew his cane, and in this rhyme I said his name. What was the man’s name? Andrew #2. I have a jar of gumballs. There are 234 red, 26 blue, 67 green and 63 yellow gumballs. What chance do I have of picking a blue one with my eyes shut? Since there were 390 sweets in the jar and 26 of them were blue, the chances are 26 in 390 = 1 in 15 = 6.66%. #3. Kevin is 5 years old, James is also 5 and Rebecca is 7. How old is Jacqueline? 10 years old: the length of the name in years.

WINNER: AWG TERRACE

As Laura announced in her column, All-West Glass & AWG Windows & Doors are both on Facebook & Twitter so maybe now you guys will send in photos of jobs/events that you would like me to post online or anything that might be of interest to our friends and customers. St. Patrick’s Day and Easter are both coming up and they are great times to decorate your stores with bright spring colours - hint, hint! Decorations can be purchased at most dollar stores for next to nothing and you can offer gold coins in a lucky pot or Easter eggs to your customers instead of the usual mints. C’mon! Have some fun with it. George Martens from Fort St John sent in a quality suggestion that we should have logo’ed safety vests for certain worksites. This suggestion was passed and George will be getting $$$ for his idea. We will be sourcing the vests and getting them embroidered and we will let you know when they are available. In areas where you use CanPages phone books, this company was bought by Yellow Pages and recently shut down so you will no longer be seeing those books in your communities. I have had some complaints that the hoodies we buy are too small in the neck area. I have passed on your feedback to the supplier and they are looking into it. One more reminder that if you are having a trade show this year - check your biz card stock and get your orders in now if you want more. New e-mail addys will be added to the cards as you order them. The old e-mail is being redirected so please use up your old cards first. Thanks, Tonya

Daft Dave was washing windows on a multi-storey office building when he slipped and fell off his fifty foot ladder, directly onto the concrete pavement below. Amazingly, he didn’t hurt himself at all. How can this be possible? Alec, Bill and Charles, were three neighbouring farmers who were discussing what would happen if Alec’s peacock laid an egg in Bill’s car, whilst the car was parked on Charles’ land. All three men said that the egg would be theirs. Alec said it would be his because he owned the peacock. Bill said it would be his because it was laid in his car. Charles said it would be his because it was laid on his land. To which of the three would the egg rightfully belong? SEND YOUR ANSWERS BY E-MAIL TO REFLECTIONS@ALL-WESTGLASS. COM OR YOUR INTERNAL MAILBAGS. THE WINNER WILL BE ANNOUNCED NEXT MONTH’S ISSUE AND WIN $25.00 FOR THEIR STORE STAFF FUND.


Reflections March 2012