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ls leadership solution


founder & CEO of Rapid Recon \ 866.268.3582 \


Dealers who have the most efficient recon operations consistently average three to five days from recon start to frontline. They also know where every car is at all times because every step has a clear owner/tech who is connected to it through their mobile phone. The best example of how this works is how quickly a UCM can approve an itemized list in only a few minutes right from their mobile phone — any time, anywhere. When the UCM approval happens in a workflow system, it sets the pace for time-to-market. Try this simple exercise: List what you believe your average real times are for: • Inspection • UCM approval • Mechanical • Body (30 percent) • Detail • Photos Add these up for your store, and do not use the best-case numbers, because they all count. If your number is six days or greater, then you are a perfect candidate for workflow. Before implementing workflow, dealers average 10 days or higher, and burn an extra week of prime selling time. And, if you are not measuring your time-to-market, it is likely that holding costs are cutting deep into your profitability. Time-to-market dealers measure their results in terms of three to five days from recon start to frontline ready. They also expect that every car, in every step, is where it should be because each step has an owner who is always

connected to it through their mobile phone, and they automatically get informed when a car is on their clock. The old adage “information is only as good as the people who use it” is no longer a valid excuse to put off making a time-to-market culture happen. The early adopters of workflow have shown us that, by engaging the entire recon team in the process of designing and launching a workflow system, they can now easily see how it makes everyone’s job easier. When accountability applies equally to everyone who touches your cars, and when they can stay on top of their cars with a mobile phone, all the excuses just go away.

They are continually aware of how they are performing compared to best practices and they always work on improving as their work is transparent to everyone. When something goes wrong in a real-time system, it will quickly show up in your metrics. One significant and timely advantage to workflow is the ability to respond to immediate market shifts, especially with the alarming number of safety recalls. The extraordinary number of recalls certainly pre-empts “business as usual.” Switching to real-time recon atmosphere will definitely promote accountability and efficiency in order to get the job done. No more second-guessing or time wasted. By measuring and managing, the proof is automatically there.

Some dealers have not transitioned to a workflow system because they think they can get by fine with their own manual approaches, or they rationalize it is an unnecessary expense. Yet, dealers who have adopted workflow have consistently added an entire week to their selling time. If your total is six days or more, take a close look at how others have mastered TTM.

“When accountability applies equally to everyone who touches your cars, and when they can stay on top of their cars with a mobile phone, all the excuses just go away.”

The methodology used for instituting a TTM culture can vary, and this may mean that there are four or five active users, or even 12, where the technicians and vendors own steps or work items. The end result, however, is the same.

If you have not yet decided to institute a TTM culture and want to know how it all comes together, I am happy to walk you through the steps to get there. You do the homework — the installation is simple and fast.

Choose Hörmann High Performance Doors for

Service and Shop Entrance & Exit Doorways We have the solutions Booth # 4731C - NADA Expo 2016 Hörmann High Performance Doors Contact us today ▶1-800-365-3667 / 1-724-385-9150 / /

18 read, listen, watch, share, succeed.

AutoSuccess March 2016  

read, listen, watch, share, SUCCEED.

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