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AutoForum - November / December 2018

SA’s best body repairers revealed The 15th Lightstone Consumer report has been released, unveiling how South Africans rate their experience of our local Motor Body Repairer (Panel Beater) industry. The vast majority of top level SA body repairers

the example of of major players such as Amazon

is spotless, staff are friendly and enthusiastic,

make use of Lightstone’s Echo-MBR platform

and Google, using Bayesian statistical analyses

and the vehicle handover process is

to ensure that their customers are getting the

for their product and service review ratings.

benchmark” adds De Vantier. Park Panelbeaters

best service possible, and the system provides

still operates out of premises set up 50 years

ongoing feedback on key issues such as was

Park Panelbeaters and Spraypainters in

ago where brothers Karl and Anton and other

the car ‘fixed right first time?’; was it ‘ready on

Vanderbijlpark was named the overall best

family members are passionately committed

time’; the ‘quality of the repair work’, the MBRs

panel beater in South Africa for 2018. “The

to growing the legacy started by Gerhard and

staff’s ‘friendliness’ and much more.

Echo-MBR rankings are based on issues that

Marie in 1967.

customer have told us matter to them,” says De Paul De Vantier, Lightstone Consumer MD

Vantier, “customers most care that the repair

explains the process: “We have almost 1 000

is done right first time, that it is completed on

Motor body repairers who subscribe to Echo-

time, that the staff are friendly, and they are

1. Park Panelbeaters – Gauteng

MBR and this generates an enormous amount

kept informed on progress.” These aspects

2. Brighton Body & Spray – Western Cape

of data, which we can analyse to produce very

make up the Echo-MBR Key Attributes Index

3. CBS Body Work – Western Cape

accurate ratings and rankings for MBRs across

encompassing ‘Fixed Right First Time’; ‘Ready

4. Classic Panel Beaters - Kwa-Zulu Natal

the country”

on Time’; ‘Staff Friendliness’ and ‘Consultant

5. WesKaap Bakwerke – Western Cape

De Vantier explains that there has been a

Rating / Keeping Clients Informed’.

6. Greenstone Auto Body – Gauteng

challenge in producing ranking based on

“I visited Park Panelbeaters myself to deliver

7. Tableview Coachworks – Western Cape

average scores, thanks to the variability that

the Echo-MBR trophy and after seeing the

8. Louis Auto Body Repairs – Western Cape

smaller sample sizes can introduce. In an effort

family run operation first hand, I could readily

9. Harveys of Durban – Kwa-Zulu Natal

to resolve this issue, Lightstone has followed

see why customers rate them highly; the place

10. Forsman Paneelkloppers - North


The overall winners are:

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