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Vol. 36 / Issue 11 / November 2018

CAA Complaint Leads to CDI Legal Opinion on Opt-OEM Parts

Panel Says Struggle to Get Paid for Scans a Subset of Larger Debate About OEM Procedures

by Ed Attanasio

by John Yoswick

On Oct. 8, Kenneth Schnoll, general counsel and deputy commissioner of the California Department of Insurance (CDI), sent a letter to the California Autobody Association (CAA) to issue a legal opinion pursuant to California Insurance Code Section 12921.9 based on a complaint filed by the trade organization. After receiving information from CAA, the CDI issued a legal opinion clarifying terms such as “Opt-OE” and outlining unfair in-

surance settlement practices involving insurer designations. In addition, Schnoll issued opinions on situations in which insurance companies engage in price discrimination by forcing collision repair shops to purchase parts from suppliers they specify. Schnoll addressed CAA’s original complaint, submitted by David McClune before he retired as CAA executive director, concerning the ambiguity of how parts are categorized. “You informed us that certain See CDI Legal Opinion, Page 34

Self-Driving Cars Are Coming, But Developers Aren’t Reducing Parking Yet, Survey Finds

spend money preparing for the Self-driving cars may be inevitable, changes they will bring. but few office developers want to That’s the conclusion of a recent survey of real estate professionals, despite the expectation that ride sharing and autonomous vehicles will drive down the need for parking in the decades ahead. Most office developers are still reluctant to foot the extra cost of building garages that A Lincoln MKZ outfitted with self-driving sensors. Despite can be converted to other the inevitability of autonomous cars, developers are still uses or even build smaller not reducing parking spots in the projects they build, a garages, said Andrea Cross, recent survey has found. Credit: Ryan Nakashima, by Roger Vincent, Los Angeles Times

Associated Press

See Reducing Parking, Page 22

For Wayne Weikel, the question isn’t whether collision shops should be compensated for the vehicle scans the automakers say are a part of proper repairs. Scanning, Weikel said, is just one aspect of OEM repair procedures that collision repairers should be following and for which insurance companies should pay. “Insurance companies have actuaries designed to price insurance policies. Auto manufacturers have engineers that can tell you how to fix a vehicle correctly. I don’t see how we conflate the two,” said Weikel, senior director of state government affairs for the Alliance of Automobile Manufacturers. Shops, he said, shouldn’t be

Wayne Weikel of the Alliance of Automobile Manufacturers said collision repairers should follow OEM procedures—and be paid for doing so

placed in a situation of making the proper repair without proper payment. “That, we think, is wrong,” Weikel said. “The problem here isn’t whether there is a solution. The solution is that we need to use OEM procedures every time. The problem is making sure shops get paid for See Paid for Scans, Page 18

Jittery Days Remain for U.S. Auto Industry, Despite Trade Pact ‘Fight Over’, Ford Cutting Jobs by Bill Koenig,

The U.S. auto industry has seen one major headache go away. However, that doesn’t mean industry jitters have ceased. The Trump administration announced Sept. 30 that Canada will be part of a new trade agreement with the U.S. and Mexico. That will, essentially, preserve an automotive supply chain extending across the three countries that formed because of the North American Free Trade Agreement. “Aside from avoiding disaster, there really wasn’t much to gain or lose” in the new agreement, said Kristin Dziczek, a vice president of the Center for Automotive Research (CAR; Ann Arbor, MI) in an e-mail interview. “There will be some movement of supply chains to North American on the margins.” NAFTA will get new “brand-

ing.” It’s now going to be called the U.S.-Mexico-Canada Agreement, or USMCA. “USMCA. That’ll be the name, I guess, that, 99 percent of the time, we’ll be hearing: USMCA,” President Donald Trump said Oct. 1, according to a White House transcript. “It has a good ring to it.” Of course, Trump isn’t neutral. He criticized NAFTA when he ran for office. “I have long contended that NAFTA was perhaps the worst trade deal ever made,” he said in discussing the new deal. “To me, it’s the most important word in trade because we’ve been treated so unfairly by so many nations all over the world. And we’re changing that.” One Fight Down…

See Jittery Days Remain, Page 32



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Benevolence Car to Improve Their Lives . . . 80 Ben Clymer’s The Body Shop Gives Away Its 34th Benevolence Vehicle. . . . . . . . . . . . 16 CAA Complaint Leads to CDI Legal Opinion on Opt-OEM Parts . . . . . . . . . . . . . . . . . . . . . 1 CAA LA & OC Chapter Meeting To Take Place Nov. 7 . . . . . . . . . . . . . . . . . . . . . . . . 20

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20-Minute Presentations. . . . . . . . . . . . . . . . 8 AAPEX 2018 Buyers To Select Best New Products . . . . . . . . . . . . . . . . . . . . . . . 10 AAPEX 2018 Expands Focus on Technology. . . 10


AAPEX 2018 To Introduce Virtual Vehicle Challenge . . . . . . . . . . . . . . . . . . . . . . . . . . 77 All 2019 Civic Models To Feature Honda

Serving Alaska, California, Hawaii, Idaho, Montana, Nevada, Oregon, Washington and Wyoming. Autobody News is a monthly publication for the collision industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2018 Adamantine Media LLC.

Anchorage Chrysler-Dodge-Jeep-Ram . . . 36

Kearny Mesa Subaru-Hyundai. . . . . . . . . . 68

Apollo Sprayers International . . . . . . . . . . 26

Kia Motors Wholesale Parts Dealers. . . 70-71

Audi Wholesale Parts Dealers . . . . . . . . . . 79

Kia of Carson . . . . . . . . . . . . . . . . . . . . . . 42 . . . . . . . . . . . . . . . . . . 30

Killer Tools & Equipment Corp . . . . . . . . . . 19

AutoNation Chrysler-Jeep-Dodge-Ram-Fiat. 18

Launch Tech USA . . . . . . . . . . . . . . . . . . . 83

AutoNation Collision Parts . . . . . . . . . . . . . . 7

Malco . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Axalta Coating Systems . . . . . . . . . . . . 5, 11

Mazda Wholesale Parts Dealers . . . . . . . . 74

BASF Automotive Refinish Coatings . . . . . 31

Mercedes-Benz . . . . . . . . . . . . . . . . 9, 44-45

BMW Wholesale Parts Dealers . . . . . . . . . 76

Mercedes-Benz Wholesale Parts Dealers . . 72

With Next Generation of Techs. . . . . . . . . . . 48

Capitol Subaru . . . . . . . . . . . . . . . . . . . . . 84

MINI Wholesale Parts Dealers . . . . . . . . . . 74

Session of 2018 OEM Collision Repair

Dave Luehr on ‘Simple, Effective Scheduling’ . 20

Certified Automotive Parts Association . . . 32

Mirka USA . . . . . . . . . . . . . . . . . . . . . . . . 10

Technology Summit. . . . . . . . . . . . . . . . . . . 14

Fix Auto Expands Use of CCC ONE® Platform . . 11

Chevrolet of Anchorage. . . . . . . . . . . . . . . 51

Mitsubishi Wholesale Parts Dealers. . . . . . 80

Florence Impact on Insurers Tempered

Chicago Pneumatic Compressors . . . . . . . 14

MOPAR Wholesale Parts Dealers . . . . . . . . 47

Chrysler-Dodge-Jeep-Ram of Seattle . . . . 62

Moss Bros. Chrysler-Jeep-Dodge . . . . . . . 29

Classifieds . . . . . . . . . . . . . . . . . . . . . . . . 82

Nicolosi Distributing, Inc . . . . . . . . . . . . . . . 8

Colortone Automotive Paints . . . . . . . . . . . 20

Nissan/Infiniti Wholesale Parts Dealers . . . 73

Courtesy Chevrolet San Diego. . . . . . . . . . 63

O’Reilly Auto Parts . . . . . . . . . . . . . . . . . . 53

Cutter Chrysler-Dodge-Jeep-Ram. . . . . . . 22

Pacific Best, Inc. . . . . . . . . . . . . . . . . . . . . 14

Jittery Days Remain for U.S. Auto Industry,

Dave Smith Motors . . . . . . . . . . . . . . . . . . 67

Penske Hyundai . . . . . . . . . . . . . . . . . . . . 42

Despite Trade Pact ‘Fight Over’, Ford

DCH Auto Group Temecula . . . . . . . . . . . . 69

Polyvance . . . . . . . . . . . . . . . . . . . . . . . . . 34

Cutting Jobs . . . . . . . . . . . . . . . . . . . . . . . . . 1

Del Grande Dealer Group. . . . . . . . . . . 24-25

Porsche Wholesale Parts Dealers . . . . . . . 66

Dent Magic Tools . . . . . . . . . . . . . . . . . . . 16

PPG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Diamond Standard Parts . . . . . . . . . . . . . . 55

ProLine Tool & Supply, LLC . . . . . . . . . . . . 35

Dominion Sure Seal . . . . . . . . . . . . . . . . . 43

Puente Hills Subaru . . . . . . . . . . . . . . . . . 58

Downtown Motors of LA (Audi, VW) . . . . . . 50

Rapid Tac . . . . . . . . . . . . . . . . . . . . . . . . . 49

DUZ MOR . . . . . . . . . . . . . . . . . . . . . . . . . . 6

RBL Products . . . . . . . . . . . . . . . . . . . . . . 37

Dynabrade, Inc . . . . . . . . . . . . . . . . . . . . . 21

Riverside Kia. . . . . . . . . . . . . . . . . . . . . . . 48

ECS Automotive Concepts . . . . . . . . . . . . . 46

Robaina Industries, Inc . . . . . . . . . . . . . . . 59

EMS Automotive . . . . . . . . . . . . . . . . . . . . 60

SATA Dan-Am Company . . . . . . . . . . . . . . 23

Enterprise Rent-A-Car. . . . . . . . . . . . . . . . 54

Sherwin-Williams Automotive Finishes . . . 15

Equalizer Industries, Inc. . . . . . . . . . . . . . . 57

Sierra Chevrolet-Honda-Subaru . . . . . . . . 38

First Auto Group . . . . . . . . . . . . . . . . . . . . 52

Spanesi Americas . . . . . . . . . . . . . . . . . . . 28

Ford of Kirkland . . . . . . . . . . . . . . . . . . . . 62

Subaru Wholesale Parts Dealers . . . . . . . . 77

Ford Wholesale Parts Dealers . . . . . . . . . . 75

Symach . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Galpin Motors . . . . . . . . . . . . . . . . . . . . . . 65

Tacoma Dodge-Chrysler-Jeep-Ram . . . . . 39

Sustaining Partner Program . . . . . . . . . . . . 74

Glenn E. Thomas Dodge-Chrysler-Jeep . . . 13

The Bay Area Automotive Group . . . . . . . . 61

SATA To Release SATAjet 5000 B ‘Sixties’ Gun. 43

GM Wholesale Parts Dealers . . . . . . . . . . . 81

USI of North America, Inc. . . . . . . . . . . . . . 33

Subaru Destroys 293 Ascent SUVs After

Honda-Acura Wholesale Parts Dealers . 40-41

Vintage Flatz/Cumberland Products . . . . . 56

Coding Error Leads to Unsafe Cars . . . . . . . 76

Hyundai of Kirkland. . . . . . . . . . . . . . . . . . 62

Volkswagen Wholesale Parts Dealers . . . . 64

U.S. DOT Announces Roadway Fatalities Down . 51

Hyundai of Seattle . . . . . . . . . . . . . . . . . . 62

Volvo Wholesale Parts Dealers . . . . . . . . . 80

Volvo’s 1st American Plant Starts Production

Hyundai Wholesale Parts Dealers . . . . . . . 78

YesterWreck . . . . . . . . . . . . . . . . . . . . . . . 12

Breakfast To Take Place at SEMA . . . . . . . . 25 Gerber Collision & Glass Opens in Kennewick, WA . . . . . . . . . . . . . . . . . . . . . . . 6 International Auto Crafters Earns Official Certification in CA . . . . . . . . . . . . . . . . . . . . 26 Main Auto Body Opens Newest Shop in Philomath, OR . . . . . . . . . . . . . . . . . . . . . 28 Musk Blames Trailer Shortage for Tesla’s Model 3 Delivery Delays . . . . . . . . . . . . . . . 78 OEM Collision Repair Technology Summit at SEMA, Second Session . . . . . . . . . . . . . . 11 OEM Collision Repair Technology Summit Panel at SEMA, First Session. . . . . . . . . . . . . 6 OEM Collision Repair Technology Summit, Third and Final Session . . . . . . . . . . . . . . . . 14 Register for IDEAS Collide Showcase at SEMA Show . . . . . . . . . . . . . . . . . . . . . . 20 SCRS Announces Participants of Final

Top Young Innovators To Compete at SEMA Show . . . . . . . . . . . . . . . . . . . . . . . . . 8 VECO Experts’ CEO at CAA East Bay Meeting. . 12 WMABA’s Collision P.R.E.P. Opens for Presentation Submissions . . . . . . . . . . . . . . 43

Sensing Technology . . . . . . . . . . . . . . . . . . 42 ALLDATA Wins 2018 PTEN Innovation Awards, Continues To Win at NACE . . . . . . . 72 ASA, AutoInc. Announce ‘Top 10’ Website Winners . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Autonomous Cars: Human Drivers Still Required . . . . . . . . . . . . . . . . . . . . . . . . . . 26 BASF To Host Educational Sessions at SEMA. . 19 Body Shop Owner Finds Damage on Used Vehicle With Clean CARFAX Report . . . . . . . 74 CCC Collision Parts E-commerce Solution . . . 22 Certified Collision Group Adds 35 New Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Collision Repair Education Foundation Receives $25,000 Donation From Hertz . . . 77 Cox Automotive Estimates Loss From Hurricane Michael. . . . . . . . . . . . . . . . . . . . 14 CREF Fall Career Fairs Connect Industry

by Mostly Uninsured Flood Losses . . . . . . . . 4 Future of Autonomous Vehicles Is Bright With Uber, Toyota Collaboration . . . . . . . . . . 52 GARMAT Celebrates 30 Years at SEMA with SEMA Specials, Sponsored Events . . . . . . . 57

COLUMNISTS Anderson - 4 Questions To Consider Ahead of Negotiating for Any ‘Not-Included’ Estimate Line Item . . . . . . . . . . . . . . . . . . . 54 Attanasio - Let Your Customers Become Your Brand Ambassadors With Ad Specialties . . . 56 Chess - Squeeze Type Resistance Spot Welding, Shop maintenance and Safety. . . . 62 Phillips - How Independent Nashville Body Shop Is Nurturing Homegrown Talent . . . . . 46 Phillips - The Best Body Shops’ Tips:

Latest ‘Who Pays for What?’ Survey Open . . . . 76 Matrix Electronic Measuring, Inc. Appoints Travis Young as President . . . . . . . . . . . . . . 52 New Windshield Patent May Change Auto Glass Repair, Replacement . . . . . . . . . 80 Over 70 Million Vehicles Are on the Road With Open Recalls . . . . . . . . . . . . . . . . . . . . 72 Panel Says Struggle to Get Paid for Scans

How to Take Great Photos to Support

a Subset of Larger Debate About OEM

Your Estimates . . . . . . . . . . . . . . . . . . . . . . 30

Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Phillips - The Best Body Shops’ Tips:

PGW Auto Glass Raises Prices Following Tariff . 60

Why OEM Certifications Are Critical

Polyvance 6074 Nitro Fuzer Accessory Shelf . . 38

to Remain in Business. . . . . . . . . . . . . . . . . 42

Polyvance Announces Support of I-CAR’s

Sisk - ASA, Cintas Offer Webinar on ‘Ensuring Safety in Every Corner’ . . . . . . . . 50 Sisk - Collision Career Institute Addresses Technician Shortage . . . . . . . . . . . . . . . . . . 58 Yoswick - Stats From 20 Years Ago Indicate Shop Labor Rates Haven’t Kept Up With Inflation. . . . . . . . . . . . . . . . . . . . . . . . 36

in SC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8


Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli, Gary Ledoux Advertising Sales: Joe Momber, Sean Hartman, Bill Doyle, Norman Morano (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bill Pierce Art Director: Rodolfo Garcia Graphic Designer: Michelle Lucas Online and Web Content Editor: Rochelle Beckel Accounting Manager: Heather Priddy Editorial/Sales Assistant: Randi Scholtes

Collision Industry Red Carpet Awards

Autobody News P.O. Box 1516 Carlsbad, CA 92018 (800) 699-8251 (760) 603-3229 Fax

Industrial Finishes and Systems . . . . . . . . 17 / NOVEMBER 2018 AUTOBODY NEWS


Florence Impact on Insurers Tempered by Mostly Uninsured Flood Losses by Amy O’Connor, Insurance Journal

Insurance industry losses from Hurricane Florence, which hit the Carolinas mid-September as a Category 1 storm, will be manageable and not have a severe impact on insurers, according to experts. As the storm turned out to be less of a wind event and with flood excluded on most homeowners’ insurance policies, it is expected that insurers will not experience the significant losses that were initially feared. However, uninsured flood losses could cost nearly $20 billion, by some estimates. “All indications we have seen is [Florence] was more of a flood event than wind issue,” said Brian O’Neill, executive vice president for JLT Re’s National Catastrophe Practice. According to Fitch Ratings, wind speeds from Florence diminished as the storm approached the U.S. coast and Florence was downgraded to a Category 1 hurricane before making landfall in North Carolina on Sept. 14. Fitch said the level of wind-related damage to property is expected to be modest as a result of the significant decline in wind speeds, limiting losses to primary property insurance writers. Catastrophe modeling firm AIR Worldwide estimated that industry insured losses from Florence’s winds and storm surge will range from $1.7 billion to $4.6 billion. Losses include downed trees that caused damages to homes and automobiles, downed utility poles and shingle loss with isolated cases of more extensive roof damage. Karen Clark & Co. said it expects insured losses from Hurricane Florence will reach $2.5 billion. That estimate includes insured losses to residential, commercial and industrial properties. CoreLogic said Sept. 24 that it estimates wind losses will total between $1 billion and $1.5 billion. State Farm, the number one insurer in both North and South Carolina, said in North Carolina it has received approximately 2,280 auto claims totaling about $2.5 million, and approximately 15,000 homeowner claims totaling $2.7 million related to Hurricane Florence as of Sept. 24. 4

In South Carolina, State Farm had received approximately 560 auto claims and 1,800 homeowner claims. The insurer has paid approximately $749,000 in homeowner claims and approximately $498,000 in auto claims as of Sept. 25. It expects these numbers will increase as customers discover and report claims/damage.

This enhanced satellite image made available by NOAA shows Hurricane Florence off the eastern coast of the United States on Wednesday, Sept. 12, 2018 at 5:52 p.m. EDT. Credit: NOAA via AP

North Carolina Insurance Commissioner Mike Causey said the North Carolina Joint Underwriting Association, the state’s insurer of last resort, had received 50,000 claims so far. “From a property insurance point of view, [Florence] is insignificant,” said Gary Marchitello, head of Property Broking for Willis Towers Watson. “Clearly from a number magnitude, dollar magnitude, it is not going to be significant at all to the insurance industry.” Fitch Ratings said it expects limited or no rating actions for the private insurance industry from Florence. Analyst firm Keefe, Bruyette & Woods (KBW) said primary insurers will have “meaningful Florence exposure, but losses should be absorbed within 3Q18 catastrophe provisions.” Because of improvements in catastrophe modeling, Marchitello noted that “it’s becoming increasingly unlikely that a weather event or geological event would catch insurers off guard.” Flood Losses Fitch noted that flood losses will significantly contribute to overall losses from Florence as storm surge and historic levels of rainfall inundated


coastal areas as well as a significant number of inland counties, but most of these losses will be incurred by the National Flood Insurance Program or are uninsured. The slow-moving storm stalled over the Carolinas, bringing as much as 40 inches of rain in some parts. AIR said preliminary reports from the National Weather Service noted that more than 35.93 inches fell in Elizabethtown, NC, breaking the record set by Hurricane Floyd in 1999, and more than 30 inches of rain fell on Swansboro, NC. Many other locations received more than 20 inches. For many residents in the Carolinas, flood losses from Hurricane Florence will be uninsured as standard homeowners’ insurance policies typically do not cover the peril. The take-up rate for coverage from the NFIP is low. CoreLogic noted that NFIP insures a total of 445,000 residential and commercial policies in North Carolina, South Carolina and Virginia, which was also impacted by the storm. Just over 134,000 homeowners in North Carolina have insurance through the NFIP, according to Causey. “I was very disappointed by the small number of flood insurance policies in force in North Carolina,” Causey said. “We certainly have much more water damage than wind damage, and unfortunately, these people that think they may have coverage when they file those homeowners’ claims are going to find out floods aren’t covered.” The take-up rate of flood coverage commercially is much higher, said Marchitello, as companies buy some degree of coverage, but that is usually subject to a sublimit. CoreLogic estimated total flood losses for residential and commercial properties in the Carolinas and Virginia will be between $19 billion and $28.5 billion. The catastrophe modeling firm said about 85 percent of the residential flood loss is uninsured and is estimated to total between $13 billion and $18.5 billion. Insured flood loss covered by the private insurance market will total about $4.5 billion to $7.5 billion in North Carolina and about $1 billion to $2 billion in South Carolina, CoreLogic said. Its analysis includes residential

homes and commercial properties, including contents and business interruption and does not include broader economic loss from the storm. Neither AIR nor KCC included NFIP flood losses in their loss estimates. Causey said the NFIP had received 10,000 claims in the state and paid out about $10 million as of Sept. 25. The Associated Press reported that North Carolina Gov. Roy Cooper said that nine of the state’s river gauges were at major flood stage and four others were at moderate stage as of Sept. 22, while parts of Interstates 95 and 40 will remain underwater for another week or more. Economic Losses AP said an economic research firm estimated that Hurricane Florence has caused around $44 billion in damage and lost output, which would make it one of the top 10 costliest U.S. hurricanes. The top disaster, Hurricane Katrina in 2005, cost $192.2 billion in today’s dollars, while last year’s Hurricane Harvey cost $133.5 billion. Moody’s Analytics estimates Florence has caused $40 billion in damage and $4 billion in lost economic output, though the company stressed that the estimate is preliminary and could go higher or lower, AP said. In South Carolina, the AP reported crop damage was estimated at $125 million so far, according to Gov. Henry McMaster. North Carolina likely won’t have preliminary crop damage estimates until early October, state Agriculture Commissioner Steve Troxler told the AP in September. Five of North Carolina’s top six farming counties are within the hardest-hit areas in the eastern part of the state. “I think it’s easily going to be in the billions of dollars,” Troxler said in an interview with AP, calling the damage “catastrophic” and “unbelievable.” South Carolina Gov. McMaster has estimated damage from the flood in his state at $1.2 billion, AP said. We thank Insurance Journal for reprint permission. / NOVEMBER 2018 AUTOBODY NEWS


Gerber Collision & Glass Opens in Kennewick, WA The Boyd Group Inc. recently announced the Oct. 10, 2018 opening of a collision repair location in Kennewick, WA. This location previously operated as SonShine Collision Services and has served the market for almost 30 years. It has served for 20 years from the current location. Located on the banks of the Columbia River, Kennewick is the largest of three cities that are collectively referred to as the Tri-Cities, which also includes Pasco and Richland. With a combined population approaching 250,000, the TriCities area is the fourth-largest metropolitan area in Washington. Kennewick is located about two hours southwest of Spokane and three hours northeast of Portland. “Entry into this market will allow us to serve new customers and assist our insurance clients,” said Tim O’Day, president and COO of the Boyd Group. “We are pleased to be expanding Gerber’s presence in Washington.”

OEM Collision Repair Technology Summit Panel at SEMA, First Session The Society of Collision Repair Specialists (SCRS) recently announced the participants and session details for the first of three panels to make up the OEM Collision Repair Technology Summit (Summit) this fall. The Summit held Thursday, Nov. 1, as part of the 2018 SEMA Show in Las Vegas, NV, will kick off with the 9–10:30 a.m. session “The Rules – and Challenges – of Structural Repair on Modern Architecture.” To register to attend the OEM Collision Repair Technology Summit, visit and either select the individual sessions or purchase a Full Series Pass for the best value. During the open and interactive session, panelists will explore how modern vehicle architecture and design specifically influence repair facility processes. From research of advanced substrates and mixed-material designs to joining processes and equipment necessities, the program will fully explore the range of considerations necessary to perform structural collision repair. With automakers intentionally designing flows of energy through structural components and away from occupants, understanding how to anticipate and identify signs of energy

travel through the vehicle and the possible impact upon the repair process is also critical for technicians and owners alike. The morning session will be moderated by Ron Reichen, Precision Body and Paint in Beaverton, OR, and Danny Gredinberg, administrator of the Database Enhancement Gateway ( Panelists will include: Robert Hiser | Auto/Steel Partnership Lead, Advanced High-Strength Steel Repairability Body Structure Service Engineer, General Motors Company

Mike Kukavica | Porsche Cars North America Collision Repair Technology Instructor, AfterSales Technical Training Shawn Hart | Audi of America Collision Instructor/Curriculum Designer

Dan Black | FCA Advanced Body Development Service Engineer and Collision Repair Manager

To secure your spot to learn directly from Audi of America, the Auto/Steel Partnership, FCA and Porsche Cars North America about vehicle design and how these companies support proper structural repair, visit www.scrs .com/rde to register. Other sessions included in the 2018 OEM Collision Repair Technology Summit include: 11 a.m.–12:30 p.m. “The Evolution of OEM Network and Expectations”

3–5 p.m. “The Future Impact of Telematics, Technology, Transportation and the Collision Industry” The 2018 OEM Collision Repair Technology Summit is made possible with support from PPG Automotive Refinish, AkzoNobel, BASF, CCC Information Services, Inc., General Motors Company: Customer Care & Aftersales, Sherwin-Williams Automotive Finishes, Inc. and Spanesi Americas. For more information about SCRS, or to join as a member, please visit, call 1-877-8410660 or email

Collision repair systems that make sense! Call today for ion more informat Toll-Free:

800-266-1957 6


Heavy Duty Truck Machine




Top Young Innovators To Compete at SEMA Show

The top 10 innovators in the 2018 SEMA Launch Pad powered by the YEN program have been announced and will advance to the final stage of the contest: a live product-pitching event held at the 2018 SEMA Show. Open to entrepreneurs and business owners ages 18–39, Launch Pad is an entrepreneur automotive competition that takes place annually at the SEMA Show. The finalists were selected via an online pubic vote and will have an opportunity the Monday before the official start of the 2018 SEMA Show to win valuable resources to help build their brands. The grandprize winner of this year”s SEMA Launch Pad competition will receive $10,000, booth space at the 2019 SEMA Show, free promotional support and more. “The public has been instrumental in helping us identify the top 10 finalists from the more than 85 young innovators who entered this year”s program,” said Nick Caloroso, SEMA Launch Pad Task Force chair. “The finalists will now make a live five-minute pitch before a panel of distinguished judges.”

Greg Adler (Transamerican Auto Parts), Ron Coleman (COMP Performance Group), Vaughn Gittin Jr. (President-RTR Vehicles/World Champion Drifter), Wade Kawasaki (Coker Group and SEMA Chairman of the Board) and Sean Holman (Motor Trend Group and The Truck Show Podcast with Lightning & Holman) will make up the panel of experts who will determine this year”s SEMA Launch Pad winner. The top 10 finalists of the 2018 SEMA Launch Pad program are:

• George Schafer (SMS Auto Parts Co.); Product: Exposed Racks • Kansas Sartin (PAKMULE, LLC) Product: Automotive Cargo Products • Jonathan Hurley (ToolBox Widget LLC); Product: ToolBox Widget • Matt Beenen (BuiltRight Industries); Product: Storage & Organizational Solutions • Christopher Owens (Creative Fabrication & Coatings); Product: Last Drop Wrench • Stephen Hale (Stohd Outdoor); Product: Exoskeleton Utility

AAPEX 2018 Announces Let’s Tech 20-Minute Presentations Technology experts will take the Let’s Tech stage at AAPEX 2018 to give “TED Talk-style” presentations on the latest products, tools and technologies and how they benefit automotive aftermarket businesses.

Let’s Tech returns to AAPEX with a new lineup of presentations on the latest products, tools and technologies in the automotive aftermarket

AAPEX represents the $740 billion global automotive aftermarket industry and will take place Tuesday, Oct. 30 through Thursday, Nov. 1, at the Sands Expo in Las Vegas. The 20-minute presentations will cover advanced driver assistance systems (ADAS), telematics, 8

vehicle-to-vehicle communications (V2V), the digital service advisor and digital technician, and repairing cybersecure vehicles. Presentations also will address tire pressure monitoring system (TPMS) solutions and best practices, the integrated tire shop, inventory optimization, radar sensors, connectivityefficient maintenance programs and autonomous revolutions in the aftermarket industry. All presentations will take place on the Let’s Tech stage in the Level 2 lobby of the Sands Expo. To register, visit www.aapexshow .com/attendee. AAPEX 2018 will feature more than 2,500 exhibiting companies displaying the latest products, services and technologies. More than 47,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2018. AAPEX is a trade-only event and is not open to the general public.


Trail Door • Zach Kowalik (Quick Covers); Product: Quick Covers Corrosion Solutions • Ed Uehling (King Tailgates); Product: KT1 • Ryan Amesbury (Amped Technologies); Product: LevelUp • Todd Earsley (My Shop Assist); Product: My Shop Assist

The live pitching, which will be hosted by James Pumphrey from Donut Media, will take place Monday, Oct. 29, 11:30 a.m.–1 p.m. in the Westgate Hotel and Casino Theater, where hundreds of automotive-driven students will witness the action. Since 2013, more than 200 young entrepreneurs and innovators in the automotive industry have competed in the SEMA Launch Pad program, which gives emerging business owners an opportunity to boost their automotive products or services. For more information about the SEMA Launch Pad program and this year”s top 10 finalists, visit www

Volvo’s 1st American Plant Starts Production in SC by Peter Brown, Electronics 360

Volvo Cars recently started production on its S60 mid-size sedan from the company’s first American manufacturing factory in Ridgeville, SC. The first cars will arrive at American retailers later this year with global distribution slated to begin in the spring of next year. Volvo has two manufacturing plants and an engine facility in Europe, three manufacturing sites and an engine factory in China and assembly plants in India and Malaysia. The South Carolina factory is 2.3 million square feet and includes a body shop, paint shop, final assembly facility, vehicle processing center, office building and a Volvo Cars University, which has yet to be finalized. The Ridgeville factory will build Volvo’s next-generation XC90 SUV beginning in 2021, and both car lines will be able to produce up to 150,000 cars annually. We thank Electronics 360 for reprint permission.

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AAPEX 2018 Expands Focus on Technology AAPEX is expanding several programs at this year’s event in a continued effort to spotlight the impact of technology on the automotive aftermarket and prepare attendees for the opportunities and challenges ahead. AAPEX represents the $740 billion global automotive aftermarket industry and will take place Tuesday, Oct. 30 through Thursday, Nov. 1 at the Sands Expo in Las Vegas. Mobility Garage, which debuted in 2017, has expanded to two sections, both offering hands-on demos and technology-focused training sessions. The Shop Equipment and Technology section, presented by AVI, will offer 20 sessions, while the Electric Car and Alternative Fuel/Energy section, presented by the National Alternative Fuels Training Consortium (NAFTC), will provide 24 sessions. Mobility Garage also has a new location this year on Level 2 in the Venetian Titian and Bellini Ballrooms. In the AAPEX Technology of Tomorrow section, exhibitors including ZF Aftermarket and Brigham Young University will showcase the future through technologies that are not yet available but currently being


tested and discussed. This section, located in the Venetian Ballroom, Upper Level 2, also will feature a demo of Secure Vehicle Interface (SVI), sponsored by the Auto Care Association. Let’s Tech returns with several 20-minute presentations.This year, the AAPEXedu Technology track has grown to include 18 sessions on topics such as trends in emerging technologies, radar sensors in modern chassis systems and battery tester innovations. Two all-new AAPEXedu forums will focus on Retrofitting ADAS on Existing Cars to Save Lives and Servicing ADASEnabled Vehicles. With a new location in the Venetian Hallway, Level 2, the AAPEX New Product and Packaging Showcases will highlight the latest technology, tools and equipment critical to attendees’ businesses, as well as the most innovative packaging designs. All education sessions in Mobility Garage, Let’s Tech and AAPEXedu are included in the online registration fee of $40 (U.S.) through Friday, Oct. 12. To register, visit


AAPEX 2018 Buyers To Select Best New Products AAPEX 2018 pre-registered buyers are invited to vote for their favorite products in the AAPEX New Product Showcase starting Monday, Oct. 15. Entries with the largest number of votes in each of nine categories will be awarded the Best New Prod-

AAPEX 2018 will announce the best new products in this year’s New Product Showcase during an awards ceremony on Oct. 30 at the Sands Expo

uct. AAPEX represents the $740 billion global automotive aftermarket industry and will take place Tuesday, Oct. 30 through Thursday, Nov. 1, at the Sands Expo in Las Vegas, NV. Pre-registered buyers will receive voting instructions and a link to all entries in the New Product Showcase. Buyers will have until

Friday, Oct. 19 to vote electronically for their favorite products in the following categories: Accessories & General Merchandise; Appearance Chemicals & Car Care; Automotive Lighting; Business Tools & Services; Chemical, Lubricant & Filter; Hard Parts; Safety; Technology; and Tool & Equipment. The winning entries will be announced during AAPEX on Oct. 30 at 10:30 a.m. on the Let’s Tech stage, Level 2 Lobby of the Sands Expo. During AAPEX, entries will be on display in the New Product Showcase in its new location, The Venetian Hallway, Level 2. All entries also will be featured on the AAPEX website and on the AAPEX mobile app, as well as in the AAPEX 2018 Product Plus magazine published by Babcox Media. AAPEX 2018 will feature more than 2,500 exhibiting companies displaying the latest products, services and technologies. More than 47,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2018.

OEM Collision Repair Technology Summit at SEMA, Second Session The Society of Collision Repair Specialists’ (SCRS) OEM Collision Repair Technology Summit (Summit) will be held on Thursday, Nov. 1 in Las Vegas, NV, at the 2018 SEMA Show. To register to attend the OEM Collision Repair Technology Summit, visit and either select the individual sessions or purchase a Full Series Pass for the best value. The Summit will feature three sessions, each uniquely designed to host discussion between companies and individuals who are able to highlight emerging trends that influence vehicle repairability and collision industry preparation. The second session of the Summit will run Nov. 1 from 11 a.m. – 12:30 p.m., titled “The Evolution of OEM Networks and Expectations.” In this 90-minute panel discussion, representatives of General Motors, Mercedes-Benz USA, Nissan Group of America and Volvo Cars USA will share details of their distinct program structures and elaborate on how the expectations have evolved to their present state. As vehicle architecture and technology advance, so do the expectations of those performing repairs.

Specialization and commitment to repair procedure adherence become increasingly more paramount, and many automakers have shifted their models of creating OEM collision repair networks to ensure that consumers have vetted options if collision repair services become necessary. The session will be moderated by Aaron Clark, vice president, technical compliance for Assured Performance Network, and David Gruskos, president, Reliable Automotive Equipment Inc. Panelists will include: John Eck | General Motors Company Collision Manager, Customer Care & Aftersales Kenneth Park | Volvo Cars USA Certified Collision Program Manager Ben Cid | Mercedes-Benz USA Collision Business Manager

Mark Zoba | Nissan Group of America Manager, Collision Network Growth & Strategy

There has never been a better time to gain an understanding of what OEMs expect of the collision repair commu-

nity. To secure your spot to learn directly from General Motors, Volvo Cars USA, Mercedes-Benz USA and Nissan Group of America about their certified networks, visit /rde to register. Other sessions included in the 2018 OEM Collision Repair Technology Summit include:

9–10:30 a.m. “The Rules – and Challenges – of Structural Repair on Modern Architecture.” 3–5 p.m. “The Future Impact of Telematics, Technology, Transportation and the Collision Industry” The 2018 OEM Collision Repair Technology Summit is made possible with support from PPG Automotive Refinish, AkzoNobel, BASF, CCC Information Services, Inc., General Motors Company: Customer Care & Aftersales, Sherwin-Williams Automotive Finishes, Inc. and Spanesi Americas. For more information about SCRS or to join as a member, please visit, call 1-877-841-0660 or email

Fix Auto Expands Use of CCC ONE® Platform

CCC Information Services Inc. (CCC) announced that Fix Auto USA has expanded its use of the CCC ONE® Platform and will now use the CCC® Parts electronic parts ordering solution for the company’s extensive and growing network of body shops. CCC Parts electronically connects collision repairers with parts suppliers, whose live inventories, pricing, and delivery times are displayed while creating the estimate. Those parts are then available for purchase through CCC ONE® once the estimate is complete. CCC is a leading Software as a Service provider to the collision repair, insurance, and automotive industries. “We are proud to expand our relationship with an industry leader like Fix Auto,” said Joseph Allen, SVP and GM, Automotive Services Group, CCC.


4x Monthly E-Newsletter. / NOVEMBER 2018 AUTOBODY NEWS


VECO Experts’ CEO at CAA East Bay Meeting by Ed Attanasio

Mark Olson of VECO Experts was the featured speaker at California Autobody Association’s East Bay chapter meeting on Sept. 19 at the PPG training facility in Concord, CA. In front of a full house, he discussed the value of OE certifications and outlined his 10 Steps to Predictable Repairs, among other subjects. Olson was delighted with the turnout and the response he received from the chapter. “The East Bay chapter of the CAA is strong and the shops really value pertinent and relevant industry information and advice, which is great,” Olson said. “There are owners that will travel a fair distance to make these meetings, including from places like Napa and the South Bay, for example.” While taking 10 hours of material and compressing it into a 50minute presentation, Olson jumped into his “10 Steps to Predictable Repairs.” It’s a list that he devised while at VECO Experts in order to help shop owners throughout the country be more efficient. It’s a comprehensive to-do list that starts with vehicle scanning and concludes with proper vehicle protection. “We take a shop through every stage and optimize it, and if shops will follow these steps, they can save a ton of time and money and ‘get it right the first time,’ which is our company motto,” Olson said. “It all starts with a solid estimate, and then everything is documented and laid out for the technician. The problem is [when] the technician does not use the OE procedures—that is when issues arise. Techs will say, ‘I’ve always done it this way forever,’ so it is something that has to be carefully enforced so that it becomes a daily part of everything they do.” A valuable item on Olson’s list is #7, which involves the use of a quality sheet/system. “It’s often discarded at shops, but it’s so important to every aspect of the repair,” he said. “I tell shop owners and managers to avoid making the sheet too complicated; include a peer review system and make certain that all of the blanks are filled 12

in with a check or a signature. The biggest issue is when the system is not used as designed or when management does not make it a priority. The form sits on the car’s windshield and collects dust. Every time an owner or manager walks by it and ignores it, they’re telling their crew that it’s okay. I tell shops that they need to enforce it and stay on top of it like their lives depend on it.”

comeback.” With 35 years of industry experience, Olson is a co-founder and former COO of VeriFacts Automotive LLC. He left VeriFacts Automotive in October 2016. Currently, he is the CEO of Vehicle Collision Experts LLC (VECO Experts). He is also president of Future Forensics – Automotive Damage Investigations, a company he founded in 1997. He

Another intriguing topic that Olson introduced is called his “Canary in the Coal Mine” philosophy. One of the 10 Canary in the Coal mine topics is the internal comeback. “When a car moves from one department to another or goes to a technician, the question is this: Is the vehicle truly ready to enter that next stage? And the answer is often no,” Olson said. “With vehicles going back and forth between departments, time and money are wasted and the technician is losing money along the way. We call them internal comebacks and they’re the most common types that most shops encounter. “There are different types of internal comebacks, so we have broken them into three categories—soft, medium and hard. With a soft comeback, the painter just fixes the issue on his own, but it still costs the shop materials and time. A medium comeback is when a painter goes and gets a body technician, losing 20 minutes on average and materials per technician. And with a hard comeback, the vehicle is sent back to the body department, losing at least 30 minutes, a half day of cycle time and materials.” Even the soft comebacks can add up over time, Olson outlined. “A 200 percent efficient technician with a soft comeback will cost the shop $25 per car in labor and about $10 in material, and the technician will lose one half-hour off their paycheck,” he said. “Research shows that 60–70 percent of all the vehicles coming through the average shop will experience at least a soft

knows every aspect of the business because he has previously worked as a collision repair and refinish technician, body shop manager and owner. He is a well-known speaker at events such as NACE and SEMA and averages 50–60 events every year. Prior to Olson’s presentation, he and Jennifer Jarzembowski from PPG’s automotive refinish development team discussed the value of

“The East Bay chapter of the CAA is strong and the shops really value pertinent and relevant industry information and advice, which is great,” — Mark Olson


OEM certifications for shops that are already on programs and/or pursuing others. Following Olson’s presentation, Keith Going of I-CAR did a presentation on the changes and exciting times at I-CAR. “Needless to say, it was an action-packed night,” Olson said. East Bay Chapter President Tiffany Silva has been hosting large meetings throughout the year, and this one was surely no exception. “Our September meeting was fantastic with more than 80 people in attendance,” she said. “Jennifer Jarzembowski from PPG assisted with the presentation, and Keith Going from I-CAR gave a short presentation of the changes coming. The topics presented by Mark Olson were so relevant and the presentation was just perfect. PPG is an awesome vendor that provides so much support for our industry; Rob Hengemihle and his team are so gracious to host a meeting each year for the chapter, and we can’t thank them enough. CAA and I believe that this meeting was undoubtedly the best yet!” / NOVEMBER 2018 AUTOBODY NEWS


OEM Collision Repair Technology Summit, Third and Final Session The Society of Collision Repair Specialists’ (SCRS) OEM Collision Repair Technology Summit will be held on Thursday, Nov. 1 in Las Vegas, NV, at the 2018 SEMA Show. The final afternoon session on Nov. 1, held from 3–5 p.m., will explore “The Future Impact of Telematics, Technology, Transportation and the Collision Industry” To register for all three sessions of the 2018 OEM Collision Repair Technology Summit, visit www.scrs .com/rde. For this two-hour session, SCRS welcomes back TEDx speaker and author of “The Zero Dollar Car,” John Ellis of Ellis & Associates. Ellis is an expert in big data and how it will change the business models of the world’s leading sectors. In this session, SCRS has brought together thought leaders with OEM, technology, claims and fleet backgrounds to explore how the future of automotive technology inside the vehicle will change external interactions in the event of a loss. Whether communicating with individuals or associated organizations, there is a great deal of development in the area where technology interfaces and telematics


data will impact collision repair business models. Panelists will include:

Andreas Hecht | CCC Information Services SVP, General Manager OEM Derik Reiser | Enterprise Holdings, Inc. AVP, Technology Innovation

Charlene Wehman | Subaru of America, Inc. Cross-Car Line Planning Manager – Telematics James Levendusky | Verisk VP, Telematics

The panelists will share direct experience in their world of connectivity and help the repair audience consider and understand the work being done to integrate point-of-impact data, telematics and connectivity between respective parties. Most importantly, attendees will gain visibility into what that connectivity means to repairers, the work they do on the shop floor and their relationship to the consumer and others in the process.



To register, visit

Other sessions included in the 2018 OEM Collision Repair Technology Summit include: 9–10:30 a.m. “The Rules – and Challenges – of Structural Repair on Modern Architecture.”

11 a.m.–12:30 p.m. “The Evolution of OEM Networks and Expectations.”

The 2018 OEM Collision Repair Technology Summit is made possible with support from PPG Automotive Refinish, AkzoNobel, BASF, CCC Information Services, Inc., General Motors Company: Customer Care & Aftersales, Sherwin-Williams Automotive Finishes, Inc. and Spanesi Americas. For more information about SCRS, or to join as a member, please visit, call 1-877-8410660 or email

Cox Automotive Estimates Loss From Hurricane Michael by Jonathan Smoke, Cox Automotive

Hurricane Michael hit the Florida Panhandle Oct. 10 as a strong Category 4 hurricane. Reports from the National Hurricane Center indicate maximum sustained winds of 145 mph—a major weather event. Looking at the area to be most affected by the storm, the Cox Automotive Industry Insights team estimated that vehicle loss rates will be lower than—perhaps half—the numbers lost in Hurricane Florence in September. Hurricane Michael is directly hitting a less densely populated section of Florida, and the fast- moving nature of the storm will likely mean less-severe flooding inland, away from the storm surge. Property damage will likely be significant due to flooding at the coast, but evacuations will help reduce the number of vehicles lost. Considering vehicle registrations, population and the nature of the event, vehicle losses will likely be in the range of 10,000 to 20,000. While significant, that volume should have minimal impact on the overall U.S. auto industry. We thank Cox Automotive for reprint permission. / NOVEMBER 2018 AUTOBODY NEWS


Ben Clymer’s The Body Shop Gives Away Its 34th Benevolence Vehicle a fairly easy decision because we could clearly see that the car will enNavy Veteran Mathew Moore re- able him to get to that next level and ceived a 2016 Toyota Camry from make his life easier in several ways. Ben Clymer’s The Body Shop at a With his Benevolence car, Moore presentation held at the March Field will now be able to attend school and Air Museum in Riverside, CA, on spend more time with his family inOct. 4. stead of spending countless hours on Ben Clymer’s Benevolence pro- a public bus.” gram has now given 34 cars to miliPart of the reason for the decitary veterans, single mothers, single sion was based on Moore’s applicafathers and families of all sizes over tion letter, with excerpts here: the past decade. “My name is Mathew Moore and I am a Navy veteran. I enlisted in 2012 and wanted to stay in the military until I reached 20 years of service, but due to budget cuts, that changed. In 2012 the government realized the need to cut spending, and in order to do this, each branch was asked to reduce its force. The Navy decided to discharge 3,000 service men Navy Veteran Mathew Moore (center) received a 2016 and women and unfortuToyota Camry from Ben Clymer’s The Body Shop at a nately, I was one of them. presentation held at the March Field Air Museum in “My wife has medical isRiverside, CA, on Oct. 4 sues and my three children With locations in Riverside, were dealing with some as well, so I Moreno Valley, Yucaipa, Pomona tried to get back to work right away. and Palm Desert, Ben Clymer’s was A few months after my discharge, I founded in 1972. The owners of the began working for a trucking combusiness are Ben Sr., CEO Bryan pany doing long haul deliveries. I Clymer, Ben Jr. and COO Brett was given a severance package from Clymer. Every year, the company the military, but it didn’t take long begives away five cars—one for each fore that ran out. of its locations. This presentation “Soon we had to sign up for weltook place in Riverside, but the ve- fare. Then we lost our cars because hicle was refurbished by the crew at we couldn’t afford the payments, and their Moreno Valley location. then we had to move out of our house Bryan is delighted that once because we couldn’t afford the rent. again this year’s vehicle is going to At this time, my family split up. My someone who truly deserves it. After children went to live with other famBen Clymer’s received 4–5 appli- ily members and my wife moved in cations through U.S. VETS, an or- with my mom, while I continued drivganization that provides housing, ing. It was impossible to keep everycounseling, career development and thing together, and soon my split with support for transitioning military vet- my wife was permanent. erans and their families, the crew at “In April 2017, after driving their Moreno Valley location chose trucks for almost five years and fiMoore. nally making good money on a ded“We always look for the most icated route, I checked myself in to deserving applicants and also con- the Loma Linda University Hospital sider how the vehicle will help them for leg pains. It turned out that I had help others,” he said. “We call it a multiple blood clots in my leg from hand-up, not a handout, and that’s driving long periods of time. After a why we won’t ever give a vehicle to month in the hospital, they had to someone who hasn’t demonstrated a amputate my left leg below the knee. desire to improve their situation. I could not afford a prosthetic and When we heard about Moore, it was was using a wheelchair. I became by Ed Attanasio



homeless, living in the bathroom at the VA. The VA was able to get me into transitional housing in San Bernardino where I reconnected with my wife. I started getting SSDI, disability pay, and then in February 2018 I moved into permanent housing at March Veterans Village through U.S. VETS. “We are now in low-cost housing but still can’t afford to buy a car, living paycheck to paycheck. We both have doctor’s appointments we need to attend regularly, which takes us anywhere from three hours to all day on the bus to get there and back. It is exhausting. I’ve already looked into a program at Loma Linda University for this and can get my degree in 4–6 years.” After giving away vehicles for the past 10 years, Ben Clymer’s knows how to find good cars that are ideal for each recipient. “AAA Insurance provides the Benevolence cars, and they have been incredible in letting us pick out the cars ourselves,” Bryan said. “We’re always looking for 4-cylin-

der cars with smaller wheels that will require less maintenance. The idea is to give them a vehicle that won’t burn a lot of gas and that the tires won’t be expensive when they need to change them. Our very first recipient is still driving the car we gave her, so we know over the years what types of cars to give away.” The industry, community and employees at Ben Clymer’s all get involved in each car presentation. “The teams at all of our five locations work on the vehicles on their time and also help us pick each recipient,” Bryan said. “It’s their call and their decision in the end so that they can play an integral part of the entire process.” Local vendors donate time and products to make the program work. “Bud’s Tires gave us the tires and Enterprise donated the money for one year of car insurance, which we purchased from AAA,” he said. “PPG and Martin Auto Color provided us with paint and body materials, and we also got parts from local parts suppliers.” / NOVEMBER 2018 AUTOBODY NEWS


Continued from Cover

Paid for Scans

using OEM repair procedures every time.” Weikel spoke at the Collision Industry Conference (CIC), held in Atlanta in August, as part of a panel discussion on the need to improve shop’s use of—and compensation for—OEM repair procedures. John Eck, who has overseen the development of the General Motors newly announced collision shop certification program, said he’s seen

from personal experience the need to hold the industry to a higher standard. He said his father sent him photos of his late-model car after it had been “t-boned,” along with an estimate for repairs from a shop. “It was horrifying,” Eck said of the estimate. “This is a 4-year-old vehicle with sensors in the front. There was no scanning [on the estimate] and there were like six parts on the estimate. I told him, ‘Dad, I count 10 lying on the ground.’” Eck called it “unfathomable” that any shop would not check the calibration and sensors of the elec-

tronic safety systems—often one of the biggest reasons a customer chose a particular vehicle—as part of any

John Eck of General Motors called it “unfathomable” that any shop would not scan a vehicle as part of the collision repair process

collision repair. “When I go to a dealer for an oil change, the first thing they do is plug the vehicle in,” Eck said “Yet we’re not willing to do it when we know there are systems that have been ripped off the car? It doesn’t make sense. There’s no way anyone in this room, regardless of what stakeholder side you fall on, would not check to make sure that’s happening if it’s your wife or daughter or your family member [who will be in that vehicle].” Panelist Darrell Amberson, who oversees operations for the nine LaMettry’s Collision shops in Min-

Lower the Cost-Barrier to OEM Procedures John Eck of General Motors was the latest automaker to address the issue of shops having to pay to access OEM repair procedures. An attendee at the recent Collision Industry Conference (CIC) drew applause when he said that if the automakers want the procedures to be followed, they should understand that the cost of accessing the information can be a barrier to that happening.


Eck pointed out that his company does make some structural repair procedures available at no charge at its website. He said the company charges both independent and dealership body shops the same subscription fees so there is “a level playing field.” He said there is a cost to developing those procedures, and automakers face a balancing act of how much of that cost “can be built into the sales


price of the vehicle.” But he also noted that GM’s newly announced shop certification program requires the use of the Mitchell International estimating system because that system will have GM repair procedures embedded into it, making them accessible as an estimate is being written. “They’re going to be delivered to you. You won’t have to research them anymore,” Eck said.

nesota, said he sees not only insurers but even some collision repairers questioning OEM procedures. “There are those who in some cases may not be educated and believe the way they have been doing things works fine,” Amberson said. “There are those who question the manufacturers. I frequently hear com-

Panelist Darrell Amberson said he’s concerned that even some shops challenge the need to follow OEM repair procedures

ments like, ‘They are just looking after themselves,’ or ‘They come up with policies that are over-the-top so therefore we don’t have to give too much credibility to them.’ I think that strikes at the core of the issue.” But Eck said that following OEM procedures makes sense because the

only alternative is “leaving it to every man, woman and child to figure that out for themselves.” “Is there anybody else writing repair procedures for GM vehicles?” Eck asked rhetorically. “Anyone that is tearing these cars apart, testing different weld techniques? What are the alternative procedures?” Eck said some attempts to legislate the use of OEM procedures at a state level have incorporated the issue with attempts to limit the use of non-OEM parts. “In my world, those are two different things,” Eck said. “Repair procedures are how you fix the car; parts are about what you’re putting on.” He said it’s safe and proper repairs—not OEM parts sales—that are the focus of GM’s new shop network program. “We’re looking to partner with facilities that are saying, ‘I’m going to do the right thing, and it doesn’t matter how old the car is, or whatever,’” Eck said. “The parts discussion? We can debate that. We know how to sell parts. We’ll compete there. But on the process, on the things you have to do to fix it correctly, on that

[we are looking for] those who are saying, ‘An uncompromised commitment to safety.’” The CIC committee that organized the panel discussion in Atlanta polled CIC attendees about how they felt about the idea of legislatively mandating the use of OEM collision repair procedures. About 22 percent said they “don’t like government intervention” and that the industry can regulate itself. But three-quarters said such legislation is needed “to get compliance and avoid risk of litigation.” “Repairers shouldn’t be placed in the middle of this, deciding between a proper repair or proper payment,” Weikel said. “Scanning is only a function of using proper repair procedures. If you’re using OEM repair procedures, it says in there to scan. So if we fix the [issue of the need to adhere to OEM repair procedures], that solves the payment issue and gets everyone on the same page about what the expectations are.”


BASF To Host Educational Sessions at SEMA

BASF Refinish Automotive Coatings will conduct two educational sessions as part of the Society of Collision Repair Specialists (SCRS) Repairer Driven Education (RDE) series at the Specialty Equipment

Market Association (SEMA) Show, as well as sponsor the SCRS RDE OEM Collision Repair Technology Summit. Seminar leaders will discuss how shops can prepare for a future of collision with OEM procedures at the forefront of repairs and how to ensure a maximum reimbursement from insurers. SEMA takes place Oct. 30—Nov. 2 at the Las Vegas Convention Center. “As the collision industry shifts, it is critical for industry experts to do everything in their power to ensure that shops are prepared to deal with it,” said Marvin Gillfillan, BASF vice president business management automotive refinish. / NOVEMBER 2018 AUTOBODY NEWS


Dave Luehr on ‘Simple, Effective Scheduling’

Dave Luehr’s Elite Body Shop Solutions recently announced the next installment in the FREE Elite Webinar Series. “Simple, Effective Scheduling” will feature Dave Luehr, founder of Elite Body Shop Solutions, and Ron Kuehn, president of Collision Business Solutions, on Thursday, Oct. 25, at 1 p.m. Central. To register, visit: https:// WebinarOct2018. Those who are unable to attend the live event can watch the recorded webinar by joining the Elite Body Shop Academy at: /academy. Every month, Elite highlights a topic to keep collision repairers and those that serve them abreast of the latest information required to be successful in today’s challenging business environment. This month, attendees will discover new ways to become more successful and expand their horizons.

Register for IDEAS Collide Showcase at SEMA Show Registration is open for the Society of Collision Repair Specialists’ (SCRS) IDEAS Collide Showcase from 10 a.m. to noon on Friday, Nov. 2 in Las Vegas, NV, at the 2018 SEMA Show. To register for the IDEAS Collide Showcase, visit /rde. “The IDEAS Collide Showcase was really to take an approach similar to TED Talks, but with the SCRS twist of being specific to the collision repair industry,” shared SCRS Vice Chairman Brett Bailey. “We introduced it by calling for speakers that were willing to explore big ideas worthy of consideration but capable of delivering those ideas in a condensed timeframe.” The two-hour program will tackle topics that either highlight disruption or provide solutions for the collision repair industry. Ten speakers will deliver fast-paced presentations designed to stimulate thought, innovation and resolution of business challenges with brash, outspoken and thought-provoking concepts. The lineup includes: Jeff Hendler | Owner, JD Hendler/ Associates

M. Scott Ulnick | Managing Principal, Ducker Worldwide

Dan Langford | Innovation Director, Nevada Center for Advanced Mobility Nevada Governor’s Office of Economic Development Pete Tagliapietra | President, NuGen IT Kevin Dunn | CEO, Decisely Amir Hever | CEO, UVeye

John Shoemaker | Business Development Manager, BASF Automotive Refinish North America

Matthew Doude | Associate Director, Center for Advanced Vehicular Systems Mississippi State University

Jason Verlen | SVP Product Management, Strategy and Marketing, CCC Information Services John Ellis | Principal, Ellis & Associates Author, The Zero Dollar Car

“So much of the Repairer Driven Education program was built with a preference for concepts that gave collision repair facilities tangible solutions, with practical applications in their business,” added SCRS Chairman Kye Yeung. “The IDEAS Collide Showcase was really seen as a way to break away from what is, and explore what might be. We challenged our speakers to come with innovative ideas, business models and concepts that have the potential to revolutionize the future of the collision repair industry. I know we are all really excited to see how a session like this will develop.” The IDEAS Collide Showcase will be included in the Full Series Pass option available at or as a stand-alone session that can be selected here: https://www.compu &site=OPTS&opts=RD22. For more information about SCRS or to join as a member, please visit, call 1-877-8410660 or email AUTOBODY

CAA LA & OC Chapter Meeting To Take Place Nov. 7 The California Autobody Association will kick off this informative meeting with David Caulfield sharing the motivation, results and innovation behind his newly opened Specialized Collision Services hub and spoke model.

who will present the OE position on Opt-OE, grey market and counterfeit parts. Become a Member The CAA distributes information on current events, legislations and headline news that everyone in the collision repair industry should know. Join today! Contact Cindy Shilito for all-new memberships and renewals at radiatorgirl@lsocal or 714-944-4028.

Paints, Materials & Supplies rving Body Shops PBE Distributor Se motive Paints with the Best Auto lies since 1933 and Body Shop Supp • Technical Service Specialists trained by BASF in Glasurit and R-M paint systems.

Location: Fix Auto Anaheim North 320 N. Anaheim Blvd. Anaheim, CA 92805 The modern way to QC has arrived! The QC Guy, Bob Caulfield, co-founder of myQCiQ, will show attendees a whole new approach to quality control. The featured speakers will be Rob Wright from B.A.R., who will be speaking on the new B.A.R. regulations, including electronic estimates and parts classifications. Attendees will also be joined by Andy Forsythe from Nissan, 20

Date: Wednesday, Nov. 7, 2018

Registration/Meet & Greet | 5:30– 6 p.m. Dinner | 6–6:30 p.m. Meeting | 6:30 p.m. Price: $40 – CAA members $60 – Non-members Cash/checks made out to CAA only.


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CCC Collision Parts E-commerce Solution

CCC Information Services Inc. (CCC) announced that FCA US LLC will promote select Mopar collision parts through the CCC® Parts e-commerce solution to help increase collision parts sales for the company and its dealers in the United States.

CCC Parts is powered by the CCC ONE™ platform, which connects OEMs, insurers, collision repairers, and third-party providers, allowing them to interact and transact across a variety of use cases, including new vehicle and parts sales, repair management, telematics-enabled claims, and usage-based insurance. “CCC is proud to support our partners in their efforts to increase parts sales and to make these important transactions more efficient and productive for everyone involved,” said Andreas Hecht, SVP and general manager of CCC’s OEM Services Group.


Continued from Cover

Reducing Parking

head of office property research in the Americas for real estate brokerage CBRE, which conducted the survey. “Tenant demand for office parking is going to continue to stay strong for the next five years, despite all the talk of worker mobility from ride sharing, autonomous vehicles and other on-demand transit options,” she said. Growing reliance on public transportation in some urban centers has led developers to cut back on the amount of parking they create, but in auto-centric markets such as Southern California, there has been little reduction in the ratio of parking places to employees because the vast number of workers still drive to their jobs. Self-driving cars are expected to someday drop off workers and depart or park themselves in tighter quarters than human drivers can, thereby reducing the demand for garage space. A few landlords are looking a decade or so ahead to that future and


building parking structures that can eventually be put to other uses. Such garages often have flat floors instead of slanted ones and higher ceilings like those found in office buildings. Ramps may be placed on the outside of the structures so they can be removed later. Some developers spend extra to put part of a garage underground so that the top floors can eventually be removed and an alternate use created over the subterranean levels, as landlord Trammell Crow did in 2015 at an office tower in Bellevue, WA. However, the cost of convertible garages is about 17 percent higher than that of traditional parking structures, CBRE said, which is off-putting to developers in part because they expect to sell their buildings before parking needs decline. Until real estate investors start demanding convertible garages, developers are unlikely to build them, the survey found. “The short-term payoff just isn’t there,” said Spencer Levy, CBRE’s head of research for the Americas. Owners of hotels and shopping centers, which don’t serve job com-

muters, are likely to reduce parking before office owners do, he said. Apartment landlord AvalonBay Communities Inc. will put a convertible garage in a residential complex it plans to start building in the Arts District in Los Angeles in 2019, according to Mark Janda, vice president of development. Portions of the two levels of underground parking could be converted to a gym, a theater and perhaps other recreational uses someday, he said last year, and the first floor could be reconfigured to plug in more shops and restaurants. “We are designing it so in the future, if demand for parking decreases dramatically, we have the flexibility to go back to the city and ask for additional entitlements to change uses from parking to whatever,” Janda said. We thank Los Angeles Times for reprint permission.


4x Monthly E-Newsletter. / NOVEMBER 2018 AUTOBODY NEWS


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International Auto Crafters Earns Official Certification in CA International Auto Crafters has been officially certified by Assured Performance, a nonprofit consumer advocacy organization, for maintaining the right tools, equipment, training and facilities necessary to repair the participating automaker brand vehicles according to the manufacturers’ specifications across all four of its Southern California locations. In achieving its certification, International Auto Crafters is now an integral part of the most advanced repair-capable and efficient auto body repair network in the world. Adding to its credentials, International Auto Crafters is officially recognized by Assured Performance, FCA, Nissan, Infiniti, Hyundai and Kia. Among the independent OE programs available, it also obtained Honda ProFirst certified status at all locations and VW certification at its Menifee location. Less than 5 percent of body shops across the nation are able to meet the stringent requirements to become officially certified and recognized. The certified network is made up exclusively of best-in-class collision repair businesses that have met or exceeded the


strict requirements of the certification program. According to International Auto Crafters owners Harry and Harvey Ryan, “We’ve worked hard to stay ahead of the curve in the collision repair industry. This official certification demonstrates that commitment to our customers. We take pride in our highly trained technicians who use the latest tools and equipment to deliver a top-quality repair and the best customer service.” The certification criteria are based upon auto manufacturer requirements. These are critical to ensuring the vehicle fit, finish, durability, value and safety following an accident. As new model vehicles are being introduced that use lightweight high-strength materials and advanced technology, a proper repair according to manufacturer specifications is even more important than ever to ensuring the passenger safety and proper performance of the vehicle. Auto manufacturers want to ensure that consumers have the option of certified collision repair wherever they live, work or travel.


Collision Industry Red Carpet Awards Breakfast To Take Place at SEMA The Society of Collision Repair Specialists (SCRS) invites the industry to attend the second annual Collision Industry Red Carpet Awards Breakfast at the 2018 SEMA Show. This event will be free to attend and held on Wednesday, Oct. 31 from 7:30– 9:30 a.m. in Ballrooms D–E at the Westgate Las Vegas Resort and Casino. Seating for breakfast will be on a first come, first served basis and will be limited to 200 available seats. The event will feature some of the most prestigious awards and recognitions from industry organizations that highlight standout individuals and businesses in the collision repair industry, including: • Body Shop Business: Executive of the Year Awards (Independent and MSO) • CIECA: Electronic Commerce of the Year Award & Outstanding Achievement Awards • I-CAR: I-CAR Chairman’s Award, Jeff Silver Award and Russ Verona Memorial Award • NABC: Award of Distinction and Body Shop Image Award • SCRS: March Taylor Kina’ole Award and Affiliate Association

Award • AMI: AMI Graduating Class of 2018 As part of the morning ceremony, SCRS will deliver the March Taylor Kina’ole Award. The Hawaiian word Kina’ole is the embodiment of excellence in the highest form. It is often defined as "Doing the right thing, in the right way, at the right time, in the right place, to the right person, for the right reason, with the right feeling, the first time." The spirit of Kina’ole permeates much of the work of SCRS, instilled in the organization by March Taylor, owner of Auto Body Hawaii in Kailua Kona, Hawaii, and SCRS board member. On August 26, 2007, March Taylor passed away. “It’s important to us that we continue the legacy that March left behind,” shared SCRS Chairman Kye Yeung. “The concept of doing the right thing, at the right time, for the right reasons, without any other motivation. We are really excited for this next presentation and to have the opportunity to recognize people in the industry who exemplify these traits.”

Autonomous Cars: Human Drivers Still Required by David A. Wood,

A report from the Governors Highway Safety Association (GHSA) concludes that humans will still be responsible for driving chores even as driverless cars are introduced to the highways. The report was paid for by State Farm insurance company and written by Jim Hedlund, a former senior official at the National Highway Traffic Safety Administration (NHTSA). Researchers looked at how autonomous vehicles will function based on different levels of technology and the fact that the newest driverless cars will be sharing the roads with older vehicles that lack autonomy. According to the report, researchers concluded what others have as well: Self-driving cars will eventually help cut down on crash incidents, but multiple issues must be addressed before that can happen. The GHSA examined potential problems and how those problems should be addressed as well as who or what will be at fault in certain situations. For example, automakers and the government should consider the

possibility of an unlicensed driver starting a driverless car without the driver having the knowledge to take control of the car if necessary. There are also concerns about criminals who could bring a self-driving car to a stop to rob the passengers and how the cars will respond to police commands.

Other issues are mentioned in the report, including how autonomous technology will decide if the car should hit a pedestrian or swerve into an obstacle. In other words, the car must decide if it should take out a jogger in exchange for slamming into a parked truck where the driverless car occupants could be killed.

Then there are further determinations to be made about who or what is at fault and whether the driver or the car should be blamed legally. Researchers are also concerned by mistakes humans make when behind the wheel of vehicles equipped with semi-autonomous features. There are legitimate concerns about consumers buying cars with certain levels of autonomy so the drivers can read a cell phone or perform other tasks while driving. Real-life examples have already occurred with the death of an Arizona woman struck and killed by an Uber self-driving car. Video of the crash showed the driver looking down and away from the road at the time of the crash. In addition, a Tesla lawsuit was filed by a woman who was reading her cell phone when the car slammed into a fire vehicle at 60 mph because she allegedly believed the car would always stop for objects. NHTSA and the Society of Automotive Engineers (SAE) designate automation by five levels, with

Level 2 vehicles containing features that can maintain speed and lane position. Level 3 cars can take control in some situations but will warn drivers when to take control. The technology has some automakers worried because drivers may be too distracted to quickly take control of the cars. Finally, Level 4 driverless vehicles can take control for entire trips, and Level 5 cars will be able to accomplish the same thing without human occupants. The Governors Highway Safety Association takes the position that states should encourage driverless car testing, but there must be regulations and oversight for those tests. According to the report, drivers should be required to know all about the limitations and capabilities of autonomous technology, possibly through state driver education and licensing programs. We thank for reprint permission. / NOVEMBER 2018 AUTOBODY NEWS


Main Auto Body Opens Newest Shop in Philomath, OR by Brad Fuqua, The Philomath Express

In a small town like Philomath, OR, it doesn’t take long for folks to hear about when it might be opening up. Mario Lopez, manager for Main Auto Body’s new Philomath site at 2408 Main St., found out immediately that locals were eager to bring in their vehicles to utilize the shop’s body work capabilities or paint services. “We opened August 20 for estimates, but we had a lady beat Mario here to drop her car off because she heard we were opening,” said Bob Sams, Main Auto Body’s vice president and general manager. “We had people that didn’t want to get their car fixed in Corvallis because they lived here. They just started coming, and they’ve been coming ever since.” Main Auto Body occupies the building formerly owned by Tom Cleveland. His father, the late Gordon Cleveland, opened G&R Body Shop back in 1965. It remained in operation for more than a half-century. Sams said G&R built a great reputation through all of those years. When they were still in operation, the business featured Tom Cleveland, his


brother Tim and another employee in the shop. When Cleveland decided to retire, Main Auto Body purchased the building and tools and renovated the building.

Chris Beachell, who has worked for Main Auto Body for 14 years, works on a vehicle Sept. 27 at the new Philomath, OR, shop. Credit: Brad Fuqua, The Philomath Express

The Philomath shop currently has five employees with plans to add a sixth Nov. 1. “I love cars, and cars are evolving,” Lopez said when asked about why he enjoys the business. “I’ve always had a spot in my heart for cars, and I like helping people. I’ve been able to see how cars are really changing. There are a lot more electronics going in—a lot more computers. They’re getting more high-class as we go; it’s evolving fast.”


Main Auto Body’s Philomath shop is the company’s ninth in Oregon. Rick Perlenfein opened the original garage in 1977 in Albany and later sold it to his brother, current owner Steve Perlenfein. Other sites include Corvallis, Lebanon, Bend, Dallas, Newport, Lincoln City and Salem, which is where the corporate office is located. “We’ve been in Corvallis since 1988, so pretty much all the shops are at capacity in this area,” Sams said when asked why the company wanted to open a shop in Philomath. “It’s just needed here and obviously, we have lots of work for only being open for a few weeks.” Lopez is in his first position as a manager after being with the company since October 2011. He comes to Philomath from the Corvallis shop. “He started out washing cars and [then] moved into parts,” Sams said. “Then he went into estimating, and he was the assistant manager there before he moved over here.” Early this year in Albany, Main Auto Body purchased property located between Ellsworth Street and Lyons Street, and Fifth Avenue and Sixth Avenue. Sams said the site had

been a car lot for many years, from Stoddard Chevrolet to Dick Mullican Motors to, most recently, Mark Thomas Motors. “We just started moving earth, and we should have some fresh concrete,” Sams said about the project. “We’re doing about a 3,500-squarefoot addition front and rear. The rear on Ellsworth Street is for two brandnew downdraft paint booths with a mixing room in the middle for the paint. The other side is a detail shop, which is two bays, and then there’s a three-bay estimating center going in there.” In Philomath, the business plans to host a grand-opening event complete with a barbecue, although the exact date has not yet been determined. We thank The Philomath Express for reprint permission.





Tips for Busy Body Shops with Stacey Phillips

Stacey Phillips is a freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications, and is co-author of “The Secrets of America’s Greatest Body Shops.” She can be reached at

The Best Body Shops’ Tips: How to Take Great Photos to Support Your Estimates Writing a proper estimate is an important component of running a successful collision repair facility. There are many aspects to consider when preparing an estimate, and Roger Cada, senior consultant for Accountable Estimating, said collision photography is a requirement that is often overlooked.

A typical photo taken by a body shop

When taking photographs to document repair damage, Cada said that a poor image could actually work against you, costing a body shop time and money. During a webinar held in September and hosted by Dave Luehr’s Elite Body Shop Academy, Cada shared how to take pictures strategically to document damage as well as the repair process. As collision repairers move into the world of ADAS systems and advanced high-strength steels, Cada said it’s crucial to keep good records for every vehicle. “Photos are a big part of this and provide the record you need so if you are challenged later on, you have the documentation that tells a story of exactly what was needed and what was done,” he said. Any information in the file also becomes evidence if it goes to litigation and can help protect your shop. “As much as we might not like it, insurance companies are now expecting more information on the administration side,” said Cada. “If you build an estimate correctly, and you are challenged in a court of law, documentation is better than your word.” When talking to webinar attendees, Cada drew on his 45 years of industry experience, which includes working in collision repair for 15 30

years. More than half of that time was spent as an estimator and business manager for independent shops and dealerships. In 1983, Cada joined State Farm Insurance and was a corporate lead trainer for estimators during the majority of his career. Part of this role included working alongside automakers and information providers to write the most accurate estimates possible. He said it’s helpful to think about it this way: “If it’s not documented, it never happened.” As a result, he said his goal has always been to help shops achieve a positive outcome of success, so every detail of the estimate is covered and supplements are reduced, but not at the cost of reducing profitability for the shops. After leaving State Farm, Cada began consulting with the collision repair industry. In 2018, he founded Accountable Estimating with Kent Ruppert, CFO, and Scott Ellegood, COO, with an emphasis on the creation of online estimator certification training courses. They are also working with AMi (Automotive Management Institute) to establish a certification program for estimators. Since establishing Accountable Estimating, the team has aimed to bring what they learned in the collision and automobile insurance industries over the years to help body shops improve operations. Some of the training and assistance they provide includes an online/on-demand collision photography course. Not only can good images support the estimate, but Cada explained they also are an essential aspect of providing visual documentation to justify payment for the customer and help reduce the time spent negotiating estimating charges with insurance companies. In some states, photographs can also help demonstrate who is liable for the accident and at what percentage based on where the vehicle was struck, as well as how the accident occurred. Over the years, Cada has found


that images are a key factor in subrogation. “Sometimes we make recommendations to our customers based

evidence, images and documentation and pay based off the information provided. “In the case of subrogation, they will review the estimate being presented and if it’s not presented well, they’ll knock hundreds if not thousands of dollars off the reimbursement to the insurers,” he said. As a result, it can be very costly for all involved. In addition, quality photoBy incorporating some of the recommendations from graphs can also help reduce Roger Cada at Accountable Estimating, a damage photo supplements and lead to can improve dramatically more efficiency, profits, on what we feel will be greater suc- quality and positive Customer Service Index (CSI) scores. cess,” he explained. “You as an estimator have the For example, Cada said, if a customer approaches the bill payer ability to control all of this,” he said. Rather than writing an estimate and that insurance company takes the images and estimates to the other based on the images taken, Cada recinsurer, the insurer will look at the See Estimate Photos, Page 34 / NOVEMBER 2018 AUTOBODY NEWS


ASA, AutoInc. Announce ‘Top 10’ Website Winners

The Automotive Service Association (ASA) and AutoInc. magazine, the official publication of ASA, are recently announced the results of their annual “Top 10 Websites Contest.” (in alphabetical order): • AA Quality Transmission, Stuart, FL, • Autoworks of Lincoln, Lincoln, NE, • Campus Automotive, Blacksburg, VA, • Community Automotive, Grand Rapids, MI, communityautomotive .com • Genesis Automotive & RV, Tacoma, WA, • Honest Wrenches Automotive Repair, Des Moines, IA, • Matt’s Automotive Service Center, Fargo, ND, mattsautoservice • McLean Auto, Elgin, IL, mclean • Same Day Auto Service, Clackamas, OR, • Ulmer’s Auto Care Center, Cin-cinnati, OH,


Continued from Cover

vestigating whether tariffs should be levied.

CAR’s Dziczek, whose portfolio covers economics, trade and labor, said the changes under USMCA won’t all be favorable. “Production costs will go up, and sales will likely go down—all other things equal,” Dziczek said. Trade publication Automotive News, in a recent editorial, sounded more relieved than celebratory. “This rebadged North American Free Trade Agreement is good for the industry not because its terms are favorable, but because the fight is over,” according to the editorial. This fight may be over. There are other trade conflicts. Trump has led the U.S. into a trade war with China. There are also trade tensions with the European Union and other regions. “Yes, there are still jitters about China, the possibility of Section 232 tariffs being imposed on Japan, EU, U.K. once it leaves the EU, and South Korea,” Dziczek said. Section 232 is the term the U.S. Commerce Department uses for in-

Déjà Vu Trade isn’t the only worry. Ford Motor Co. (Dearborn, MI), a decade after avoiding bankruptcy, is again looking to revamp itself and cutting jobs. The automaker relies heavily on large pickups for the bulk of its profit. Its CEO, Jim Hackett, who took command of the company last year, talks about making Ford more fit. In early October, the company told salaried employees that cuts are coming. For now, there’s no hard timeline. “We are in the early stages of reorganizing our global salaried workforce to support the company’s strategic objectives, create a more dynamic and empowering work environment, and become more fit as a business,” the company said in a statement. “The reorganization will result in headcount reduction over time, and this will vary based on team and location. We will announce more specifics at the appropriate time.” During the 2000s, Ford had a

Jittery Days Remain


series of restructuring plans that cut thousands of jobs. The company recruited Boeing Co. executive Alan Mulally as CEO in 2006. He sold off European luxury brands and got rid of Mercury. The company was able to avoid bankruptcy, unlike General Motors and Chrysler, because it borrowed using its assets (including trademarks such as the Ford blue oval logo) as collateral. Mulally at the time was hailed as a turnaround artist. But that was then. The automotive world has gotten more complicated since Mulally retired in 2014. Now, there are issues such as self-driving cars and ridesharing services to deal with. Mulally’s successor, Mark Fields, was found wanting by the company’s board. Now it’s Hackett’s turn. The outcome isn’t assured. Once more, Ford employees brace themselves for cuts. Jittery days. We thank AdvancedManufacturing .org for reprint permission.


USI North America Paint Booth Plays Major Role in Shop’s Expansion Peter Sadabseng, former painter and current co-owner of Battle Born Autobody in Carson City, NV, knows that if he wants to expand, he will need to use top tier equipment and products to achieve his lofty goals.

A hands-on owner who isn’t afraid to do whatever it takes to succeed, Sadabseng acquired a USI North America drive-through spray booth for a wide range of reasons—and facilitating the growth of his business was a huge part of it.

Phouvay Sadabseng, the head painter at Battle Born Autobody, appreciates every aspect of what his USI North America spray.

“Every year we grow more, and we want to continue on that same path,” Sadabseng said. “By acquiring this amazing booth from USI, we are moving in that direction. We have only been using it for less than six months now, but we can already see that this is going to enable us to get to the next stage.” After working at another shop in Carson City for several years, Sadabseng, his brother Phouvay and two other associates partnered to open up Battle Born Autobody in 2013, he said. “For many years, a good friend of mine, Terry Layland, kept telling us that we should open our own shop. So, when we finally decided to go ahead, he was happy to invest in the company. We also brought on Steven Olivas, a body man, onboard because I had worked with him before and knew he was very talented. All four of us are hands-on owners, and that’s why we step in whenever needed,” Sadabseng said. Battle Born Autobody is now repairing 35–40 cars weekly and flourishing in a small

town with only 7–8 other collision shops. “I grew up here and know all of the other shops,” he said. “We are competitors, but we also work together because there is enough work to go around. To differentiate ourselves from the other shops, we have to stand out in the area of customer service. That’s why we are able to receive a ton of 5-star reviews on social media and get a lot of referrals as a result.” For many years, working with the local new car dealerships in Carson City helped improve the bottom line at Battle Born. “We are very loyal to the dealerships because they brought us a lot of business when we started,” Sadabseng said. “We do a significant amount of their lot work and repair cars that get damaged while being transported. They also refer us to their customers all the time, and that’s why we always come through for them—without them, we wouldn’t be here.” When Sadabseng began looking around for a spray booth, he only seriously considered two companies. But after seeing the USI North America booths in action, it was an easy decision, he said. “We called our paint jobber, and he confirmed that USI was a premier product,” he said. “They flew us out to California, and once we saw a few demonstrations, we were immediately sold. We watched two painters painting a car together inside the USI Chronotech, one on each side of the vehicle, and not one drop of paint got on either of them. So we could see that the air movement was incredible, and that’s why we never need blowers with this booth.” Battle Born is saving time and money with its USI booth, which makes it a win-win situation across the board for the busy shop.

Battle Born Autobody is growing and credits much of its growth to its USI spray booth.

“We’re saving time when it comes to baking these cars, and that is going to really help us even more when we grow this business,” Sadabseng said. “In addition, we are saving money on our gas bill with the Chronotech, which is huge. The efficiency of this booth is impressive and the

support that we’ve receiving from USI is outstanding.” By using USI’s online support system, the shop is able to stay up and running all the time and roll along at a steady rate. “We have only had to use it once or twice, and each time the solution was easy and straightforward,” he said. “Instead of waiting for someone to come here and figure it out, they helped us online, and 10 minutes later we were back up and running.”

(l to r) Steven Olivas, Terry Layland, Phouvay Sadabseng and Peter Sadabseng co-own and operate Battle Born Autobody.

Phouvay, the shop’s head painter, has quickly embraced every feature of their new USI booth, including the Easy Paint System (EPS) that automates every aspect of each paint job. “He loves it,” Peter said. “The EPS controls the entire painting process, so we don’t have to guess. Once we enter the information, the system goes for the most efficient process with each vehicle, saving us time, money and product. Phouvay started using it immediately and wouldn’t want to do it any other way now. As the collision industry changes, we need to be on the cutting-edge to stay competitive and grow, and our new USI booth is doing exactly that.” See us at SEMA Booth #11381 North Hall Collision Repair section. USI of North America Company Contact: Stefano Moretto (201) 405-7760 / NOVEMBER 2018 AUTOBODY NEWS


Continued from Cover

CDI Legal Opinion

insurers use non-standard replacement crash part terminology and descriptions such as ‘Alt-OEM’, ‘Opt-OEM,’ and ‘Surplus-OEM’ or other similar terms on their claims settlement estimates and appraisals,” Schnoll wrote. “You also informed us that these replacement crash parts may be over-production OEM parts, blemished or damaged OEM parts and that such parts may not carry the same new OEM part warranty. Additionally, we understand that different categories of crash parts are frequently combined by insurers on repair appraisals and estimates and called ‘Opt-OEM’, ‘Alt-OEM’ and other similar variations. For example, you informed us that various insurers list parts from an auto-dismantling vendor as ‘Used’ when those parts are actually new OEM parts.” Jack Molodanof, lobbyist for CAA, said that the clarification on parts definitions will hopefully make life easier for consumers, body shops


and insurance companies alike. “The insurance companies will now have to be sure that if they’re using these terms, they are going to have to be very unambiguous and exact. Since the BAR doesn’t recognize terms such as “Opt-OEM” or “Alt-OEM,” any part description on the estimate and invoice must be clear and specific, otherwise you may be subject to violation. The shop has to describe every part to the customer so they understand what is being purchased, and now the insurers are going to have to do the same,” he said. Another issue that Schnoll’s letter addressed was the practice of insurance companies forcing collision repair shops to purchase parts from insurer-specified vendors and engaging in consumer price discrimination. Molodanof said that favoring one vendor over another can lead to other problems down the road. “If a body shop is required to use vendors preferred by the insurance company, that could potentially prevent a customer from taking their car to the shop of their choice,” he


said. “This clarification is important for consumers and body shops because they now have a strong case if they decide to complain about preferable treatment to certain parts suppliers.” “You informed us that certain insurers are requiring auto repair shops to use parts from certain vendors that are priced less than MSRP,” Schnoll wrote. “You also informed us that although insurers deny that they are requiring auto repair shops to buy replacement parts from their preferred vendors, they also inform the auto repair shops they will not pay a price for a replacement part that is higher than the price quoted by their preferred crash parts providers. “CAA believes that each of these activities constitute unfair trade practices under the Insurance Code and the California Code of Regulations because the use of nonstandard replacement parts terminology and descriptions on their auto body or collision repair estimates and appraisals does not comply with the requirements of the California Business & Professions

Code or the California Bureau of Automotive Repair (BAR) regulations and such are untrue, deceptive or misleading. “California Business & Professions Code section 9884.9(c) requires that each written estimate of the cost of the auto body or collision repairs indicate whether each crash part is either an OEM part or nonoriginal OEM aftermarket crash part and whether each replacement part is new, rebuilt or reconditioned. The use of any terms other than original OEM or non-original OEM in a repair estimate, such as ‘Optional OEM,’ ‘Alternate OEM’ or ‘Surplus OEM,’ is not permitted. “California Business & Professions Code section 985.1 provides in relevant part that no insurer shall require the use of non-original equipment manufacturer aftermarket crash parts in the repair of an insured’s motor vehicle unless the consumer is advised in a written estimate of the use of non-original equipment manufacturer aftermarket crash parts before repairs are made. In all instances where non-original equipment manufacturer aftermarket parts are in-

t t


tended for use by an insurer, the written estimate must clearly identify each part with the name of its nonoriginal manufacturer or distributor and a disclosure document.” At the conclusion of the letter, Schnoll wrote, “The Department appreciates you bringing these impor-

tant concerns to our attention. We encourage any of your members or their customers with specific examples of insurers impermissibly describing, pricing or requiring the use of replacement parts from specific vendors to contact the Department to permit us to investigate and resolve

those specific disputes. These complaints may be forwarded to the Department’s Consumer Services Division at: California Department of Insurance Claims Services Bureau, 300 Spring Street, South Tower, Los Angeles, CA.” If you want to file a complaint

with the California Department of Insurance, this URL will allow you to access its Auto Body Repair Shop Report Form: RepairShopReportForm.pdf.

Continued from Page 30

age photos, repair process photos and those that show the positive outcome of the car. All three are an important part of documenting what happened throughout the entire process. Whenever possible, he advises having the same person who wrote the estimate take the pictures. Cada shared 10 tips on how to take better photos to support your estimate: 1) Whether using a cell phone, a point-and-shoot camera, a 35 mm or a tablet, Cada said to use the method that provides the most success. Better does not necessarily mean a more expensive camera. 2) Be aware of not getting too close to the car when taking pictures. 3) Consider taking comparative photos (i.e. both the damaged

side of the vehicle and undamaged side) as well as ones before and after. 4) Make sure every image is based on supporting the estimate line item. 5) Minimize the use of props (such as arrows, fingers pointing, or writing on the vehicle). That can actually work against you if you are called to testify in court. 6) Take your shots at different angles, pay attention to the lighting and utilize the reflections in your natural surroundings. 7) Photos should be clear, crisp and showcase the damage in detail. 8) Ensure you don’t capture things you don’t want in the images; after reviewing, keep the best and delete the rest. 9) Utilize mirrors to show

damage and validate quality control in hard-to-reach areas. 10) Practice every day to improve the quality of your images and be patient; taking good pictures is an acquired skill.

Estimate Photos

ommended taking pictures after the bid is written. “You should take them after you write your most complete bid because it helps support the estimate and what you are charging for, so it becomes a receipt for the items bid on the estimate,” he said. This can also result in less tension with insurance companies and a noticeable difference in profits. “We’re building a record of the vehicle not only for your internal file, but also to get success from the bill payer,” he said. There are three main types of images he recommends taking: dam-

For more information about Accountable Estimating and the training provided, visit www.accountable For information about Dave Luehr’s Elite Body Shop Academy, visit academy


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Historical Snapshot with John Yoswick

—John Yoswick is a freelance writer based in Portland, Oregon, has been writing about the automotive industry since 1988. He is the editor of the weekly CRASH Network (for a free 4-week trial subscription, visit Contact him by email at

Stats From 20 Years Ago Indicate Shop Labor Rates Haven’t Kept Up With Inflation 20 Years Ago in the Collision Repair Industry (November 1998) PPG has done a comprehensive study of over 2,000 collision repair facilities. Here is a snapshot of some of the statistics: • The average labor rate: $34 an hour. • Average gross profit per hour per technician: $45.63 (top 25 percent), $32.57 (middle 50 percent), $19.69 (bottom 25 percent). • Labor efficiency (hours sold versus available hours): 154 percent (top 25 percent), 118 (middle 50 percent), 82 percent (bottom 25 percent)

PPG’s Rich Altieri said it is likely that repair opportunities will continue to decrease. His prediction: By 2006, 40 percent of today’s shops will cease to exist. If the collision industry is a $24 billion business, 24,000 shops doing $1 million a year in sales would take care of the market. – As reported in Hammer & Dolly. The rise and fall in the number of body shops isn’t always clear. Some claim there were as many 80,000 shops in the 1970s. But using more than 40 years of data from the U.S. Census Bureau and the National Automobile Dealers Association (NADA), industry publication CRASH Network argues the total number of shops has fluctuated between 37,500 and 44,000 from 1972 on, growing by just over 300 shops to about 40,200 in 2016. The average labor rate nationally last year was $48.85 (according to CCC Information Services), up almost 44 percent compared to the average reported by PPG for 1998, but below the 54 percent cumulative rate of inflation during that period; to keep up with inflation, the national average last year would have had to have been about $53. 15 Years Ago in the Collision Repair Industry (November 2003) The Collision Industry Conference (CIC) “Fraud Awareness Committee” is the first to admit its recent survey was not scientific. After all, it was completed by only about 100 36

people who happened to be attending the CIC meeting earlier this year. But the results may be interesting for those wondering about some of those “gray areas” shops and insurers find themselves in at times, said David McCreight, a member of the committee who shared the survey results last month in Boston.

In 2008, Chris Andreoli of Progressive predicted more shops would adopt the practice of a complete tear-down or “blueprinting” of a vehicle prior to production

One scenario posed on the survey was a shop that installs a non-certified, non-OEM part because the certified part—which is what the insurer requires—was not readily available, and the shop didn’t want to harm its cycle time. About 92 percent of those surveyed found this “unacceptable.” But if the shop disclosed to both the insurer and vehicle owner that a non-certified part was used because a certified part wasn’t available locally, 83 percent of those surveyed found it acceptable. About 93 percent felt it was unacceptable for a shop to order a nonOEM part, return it and supplement for an OEM part claiming poor fit without first trying the non-OEM part. When the situation was changed to the shop returning a part without trying it, but installing the OEM part while absorbing the price difference, only 37 percent thought this was unacceptable. A large majority said it was consumer deception and an unfair claims practice for an independent appraiser to leave needed items off of estimates at the request of the insurer because the customer may choose to not repair the vehicle. But what if the vehi-


cle was repaired and the omitted items were added? More than half (57 percent) still felt this practice was problematic. About one-third of those completing the survey were collision repairers and another 17 percent were insurers. The other half represented other segments of the industry, including the automakers and industry vendors. – As reported in Collision Repair Industry INSIGHT. 10 Years Ago in the Collision Repair Industry (November 2008) At the Collision Industry Conference (CIC) in Las Vegas, the “Business Management Committee” shared responses it received from several insurers about what the committee calls a “complete repair plan.” Designed to reduce the need for supplements (the committee estimates

that it costs about $700 for shops and insurers to create or process a single supplement), the plan essentially involves a shop disassembling a damaged vehicle to determine virtually all of the parts and procedures needed, allowing for one estimate and one parts order without the need, in most cases, for a supplement. Some shops interested in using such a system have said they have met resistance from some insurers. The committee, however, received generally positive responses to the concept from the insurers it contacted. “Allstate is in support of any process that encourages a thorough and complete tear-down at the time of the estimate,” Bill Daly of Allstate Insurance wrote. Tim Constien of American Family Mutual Insurance Company was supportive of the idea under certain circumstances. / NOVEMBER 2018 AUTOBODY NEWS


“We believe it has some potential limited benefits with our highest-performing direct repair program shops,” Constien said. “If the process is not done correctly or efficiently, it will increase the time a customer is without a car.” Progressive Insurance was perhaps the most enthused with the idea. “The benefits of a shop adopting this type of a more efficient repair strategy are clear to me,” Chris Andreoli, corporate property damage process manager for Progressive, said. “I’m sure you’ll begin to see an increase in the number of shops that adopt this methodology.” – As reported in CRASH Network (, Nov. 17, 2008. Over the past decade, more shops and insurers have shifted toward “blueprinting” or a complete tear-down of the vehicle to ensure all parts and procedures are included in an approved work order prior to the vehicle moving forward in production. 5 Years Ago in the Collision Repair Industry (November 2013) During discussion at the Collision In-

dustry Conference (CIC), California shop owner Randy Stabler said he’s “kind of perplexed” why the Parts Trader mandate has become “such a lightning rod” for an industry that has

In 2013, Nick Bossinakis of Overall Parts Solutions said shops already using an electronic parts ordering system that were then being required to use PartsTrader were like someone already “listening to digital music on their iPod, and instead you are now bringing them an 8-track tape.”

been accepting insurer mandates since the early days of computerized estimating. “That was then. Today it’s parts. Tomorrow it’s paint materials. What happens the day after?” Oklahoma shop owner Gary Wano responded. “If we don’t stop the mandates at some point in time, what are we doing?”




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Janet Chaney, who serves as the executive director of several state body shop associations, said it clearly comes down to the role parts play in a shop’s profit. “How many times have we been told what to do and we’ve agreed to it and it’s turned on us,” she said, drawing applause. Nick Bossinakis of Overall Parts Solutions, which offers an electronic parts ordering system, said one of the reasons this mandate is frustrating shops is that they may already be using one of the other electronic parts procurement systems that for them works better than PartsTrader. “You have (shops or parts vendors) that are out there listening to digital music on their iPod, and instead you are now bringing them an 8-track tape,” Bossinakis offered as an analogy. – As reported in CRASH Network (, November 18, 2013.





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AutoNation Honda Costa Mesa

866-411-4759 714-434-5270 Dept. Hours: M-F 7-7; Sat 8-5

AutoNation Honda Roseville Roseville

800-262-3201 916-783-5628 Dept. Hours: M-F 7:30-6; Sat 8-5:30

Barber Honda B a ke r s f i e l d

661-396-4235 Dept. Hours: M-F 8-5:30

First Honda S i m i Va l l e y

888-523-0698 805-584-6646 Dept. Hours: M-F 7-6; Sat 7:30-5

Galpin Honda Mission Hills

800-GO GALPIN 818-778-2005 Dept. Hours: M-F 7:30-6; Sat 8-2

Honda Cars of Corona Corona

800-557-3652 951-734-9045 Dept. Hours: M-Sat 7-5


Acura of Fremont F re m o n t

888-435-0504 510-431-2560 Dept. Hours: M-F 8-6; Sat 8-5

Acura of Pleasanton Pleasanton

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888-941-2218 208-947-6060

800-456-6257 509-547-7924

Dept. Hours: M-F 7-6; Sat 8-5

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Dept. Hours: M-F 8-5

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Ocean Honda Santa Cruz

831-464-1800 Dept. Hours: M-F 7-6; Sat 8-4:30


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All 2019 Civic Models To Feature Honda Sensing Technology by Gary Ledoux

If history has taught us anything about vehicle technology, it is that the latest advancements may be introduced in limited production or highline cars—from the hydraulic brake systems of the 1930s to the curved windshields of the 1950s and the advent of disc brakes in the 1970s—but eventually, that technology will be applied to every vehicle in the car maker’s line-up. Such is the case with Honda’s 2019 Civic, the 10th generation of one of America’s most popular and celebrated cars. Introduced in the fall of 2015 with first the sedan and then the coupe, the 10th-generation Civic will surpass 1 million units this year. Moving forward to make Honda Sensing® standard equipment on all Honda vehicles by the year 2022, all trim levels of the 2019 Civic sedan and coupe, from the base LX to the highest-line touring, will feature Honda Sensing® technology. This underscores the increasing need for pre- and post-scanning and recalibration of critical components when making collision repairs. Honda Sensing® is Honda’s ex-

clusive intelligent suite of safety and driver assistive technologies designed to alert drivers to things they may miss while driving. The suite consists of:

• Lane Keeping Assist System (LKAS): Designed to help keep the car centered in a detected lane

• Adaptive Cruise Control (ACC): Maintains a set following interval behind detected vehicles • Road Departure Mitigation System (RDM): Adjusts steering and braking if the vehicle crosses detected lanes without signaling

alerts that you are at risk of a collision

Other available Honda safety driverassistive technology features, depending on the vehicle model and trim level, include:

• Honda Lane Watch™: Any time the right turn signal is activated, the camera on the passenger-side mirror will turn on, displaying a live video on the car’s Display Audio TouchScreen, providing four times more vision than a standard mirror

• Collision Mitigation Braking System™ (CMBS™): Applies brake pressure when an unavoidable collision is determined

• Blind Spot Information System: When the turn signal is activated and a vehicle is detected in the adjacent lane, an audio and visual alert will activate until the adjacent vehicle moves away or until the turn signal is turned off

• Forward Collision Warning (FCW): Uses a camera on the windshield to detect vehicles in front of your vehicle, activating audio and visual

• Auto High-Beam Headlights: When driving at night above 25 MPH with the headlight switch turned to AUTO, the system will apply high or

• Lane Departure Warning (LDW): Detects un-indicated departure from detected lanes, providing visible and audible alerts

• Cross Traffic Monitor: When in reverse, both audio and visual alerts are activated if another vehicle approaching from either side is detected



low beams, depending on the surrounding environment.

On its consumer website, American Honda posted, “We are passionate about the safety of not just everyone who gets in a Honda, but of everyone who shares the road with them too— from other drivers to bicyclists to pedestrians.” By model year 2020, Honda expects “…a 50 percent reduction in crashes involving model year 2020 Honda vehicles.” By model year 2030, Honda predicts that everything on the road will be connected, “including pedestrians, bicyclists and motorcycle riders.” By model year 2040, Honda expects all Honda models of that year to be accident-free. It is also expected that a synergy will exist between Honda and other vehicle makers and transportation providers to work together to eliminate all accidents. By model year 2050, Honda predicts a “network of intelligent, interconnected machines” that will communicate with one another as well as other areas of infrastructure to provide efficient, trouble-free and accident-free transportation.

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WMABA’s Collision P.R.E.P. Opens for Presentation Submissions

The Washington Metropolitan Auto Body Association (WMABA) Collision P.R.E.P. education event, serving the East Coast collision repair industry, will once again be at the spring NORTHEAST® Automotive Services Show on March 15–17 in Secaucus, NJ.

The event is now announcing the open window for speakers to submit their presentations for consideration in the educational line-up. Last spring, the Collision P.R. E.P.—short for Professional Repairer Education Program—blew all expectations out of the water by having a full slate of nationally recognized speakers, which led to the fantastic turnout by repairers. Hoping to continue to grow and bring leading-edge topics that are relevant to repair industry advancements, the event is asking for submissions by leaders in the industry.

Collision P.R.E.P. will follow the format of seminar presentations, as well as organized panel discussions. The focus will be on relevant and timely information that addresses issues that collision repairers are currently facing. The deadline for submitting a presentation is Friday, Dec. 7, 2018. Submissions received after that may not be considered for this event. To submit a proposal, email the following information to The email should contain the following information in either the email body or an editable document: • Presentation title

• List of all presenters involved (include name, title, company, email address) • The presentation description

• Name at least three takeaways for the attendee

WMABA encourages NORTHEAST exhibitors to support WMABA through sponsorship of the Collision

P.R.E.P. program. NORTHEAST 2019 show sponsorship and promotional packages are also available through AASP/NJ. As a sponsor, your company will receive highly visible recognition before, during and after NORTHEAST. Note: there is no speaker compensation for participation as a presenter in Collision P.R.E.P. If you have any questions or would like more information on Collision P.R.E.P., please contact WMABA Executive Director Jordan Hendler directly at jordan or (804) 7899649. For questions regarding NORTHEAST, contact event management at (973) 667-6922.



Autobody News

SATA To Release SATAjet 5000 B ‘Sixties’ Gun

At SEMA 2018, SATA, German manufacturer of high-performance spray guns, breathing protection equipment, filter regulator units, cup systems and accessories, will display its new product launches under the exciting motto “Welcome to the ‘Sweet Sixties.;”

The SATAjet 5000 B Sixties is, of course, a fully functional spray gun suitable for daily use in the spray booth due to its robust special surface coating. This special edition gun can be ordered with a kit of three RPS multipurpose cups. While the HVLP version is available with nozzle sizes ranging from WSB to 1.5, the RP version is offered with nozzle sizes from 1.2 up to 1.4. Both technology versions come in standard only. The Special Edition Sixties spray gun will be available from your SATA distributor beginning Nov. 1. / NOVEMBER 2018 AUTOBODY NEWS





Stacey Phillips is a freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications, and is co-author of “The Secrets of America’s Greatest Body Shops.” She can be reached at

Shop Strategies with Stacey Phillips

How Independent Nashville Body Shop Is Nurturing Homegrown Talent Sixty years ago, John (J.T.) Whaley opened a small body shop in Nashville, TN, which he named Whaley Body Shop. Although John retired in 1981, the business has remained in the family ever since and prides itself on offering quality repair work to its customers. Autobody News spoke to Linda Whaley, owner of Whaley Body Shop, about how the business has survived tough economic times and retained its employees.

tinue to grow the business while offering great service to my customers.

Q: A:

Currently, I have 20 employees, and many of them have worked here for more than a decade. I pay my technicians a little more per labor hour—about $3 more per labor hour than they can receive anywhere else in town. Because of that, I can retain them, and it seems to keep the revolving door down. I think shop owners need to offer a substantial enough wage, so your employees don’t jump from one shop to the next. I also give employees an extra week of vacation after they work at the shop for more than 10 years, so they get three weeks total per year. These may be small things, but it does make a difference. I’m proud of my team and how they work together and cooperate with one another. That takes building a culture. Dave Luehr at Elite Body Shop Solutions helped me a lot with culture. He gave me reading material, and we have expanded on his basic principles and implemented them at the shop. You can tell when someone is having a rough day. You have to find out if it’s something to do with the person’s work life or personal life. If it has to do with something at work, it gives you the opportunity to deal with it, so it doesn’t fester. If one person has an emergency, my team will jump right in and finish that car. That makes my heart happy to see them do that.

How did you get involved in the business, Linda?

When John sold the business to his son Gary, who I was married to at the time, I began working at the shop. It was the early 1980s; we had two small kids and I worked parttime. Interest rates were very high, and we were going through tough economic times. We went out on a limb

Whaley Body Shop has many long-term employees, such as Steve Fulton, who has been employed there for 15 years

and decided to take the company to the next level. With a lot of hard work and dedication, we were able to triple the size of our shop and get through that hump. We decided to sell the business to a nephew on Gary’s side during the late 1980s, and he ran the company for about 10 years. In 2008–09, we decided to take the company back. The economy was suffering again, but we were able to keep all of our vendors and employees and run it successfully. I had the opportunity to purchase the shop in 2011 as a sole owner, and I’ve run Whaley Auto Body since then. My goal is to con46

Q: A:

What sets your business apart from others in the industry?

The number one thing that sets us apart is that we are a household name in our area. We have a really good reputation. We receive a lot of great reviews and have many longterm employees.

Q: A:


How do you retain your employees?

How do you ensure a quality repair for customers?


Because I don’t have a high turnover rate, I’ve found it has been very helpful. Historically in our business, when someone is disgruntled or going to leave, they cut corners. My goal is to keep turnover low, so there is consistent work in the shop. I created some Standard Operating Procedures (SOPs) that Dave helped me put into place several months ago. This has greatly helped hold people accountable and keep things flowing in the shop. The company is achieving a great transformation that I never thought possible. It has also helped me work toward reaching my potential and given me a renewed passion and vision for the future. With cars changing so much, I think it’s imperative to keep up with the times to be successful. You have to do the repair right. There’s no question about it.


Your best advertiser is your satisfied customer, and we all know that. Do a nice job, give them back a clean car, provide personalized service and the work just follows from there.

How do you receive feedback from customers and ask for reviews?


One of the unique things I have done over the last couple of years is hand-write thank you notes to my customers. Inside the envelope, I include my business card as well as information on how to write a review about the service they received at my shop. I list three different ways they can post a review—Yelp, Google and Facebook. I also include a pen, magnet and some type of treat. Although the majority of my customers don’t acknowledge it, a small percentage



comes back and tells me how much they appreciate the work we’ve done to their car. One lady recently wrote me a letter thanking me; she was impressed that I took the time to write her a note. I think it shows that I care and that I’m willing to sit down and spend the time to show my appreciation for their business and not send a mass-produced letter. It does take up some of my valuable time, but for me personally, it’s rewarding whether or not they recognize it. Also, I know my effort will stick in their minds if they have a wreck again.

Q: A:

on the outside of my building looking to hire body techs. Never in my life did I think I would have to do that. Unfortunately, it didn’t draw people.

Q: A:

How are you addressing the shortage of technicians?

One of the ways I’m addressing this problem is by paying apprentices to help in the business.

What is your biggest challenge right now?

I think the biggest challenge for me is [filling] an opening for a technician. Our industry is really lacking quality people to do the work that needs to get done. Whaley Body Shop has been around for 60 years, and I remember people used to line up to come and work here, but the industry is just not producing new technicians as they should. Recently, I put up a banner

as an apprentice and has now converted to a full-fledged commission worker, and I have two techs fresh out of school who have been here about a year. It takes a while to get them to perform on their own, so I nurture them along the way. I’ve also paired them with experienced technicians to give them an opportunity to assist with many types of processes in the shop.

What advice do you have for other body shops currently looking for new talent?

I’ve found it’s crucial to cultivate technicians from the trade schools. You have to take a chance. Go ahead and interview them at the end of the school year and make a spot for them to work at your shop. Otherwise, we’re not going to have anyone to do this work. I don’t think our industry understands the level of high alert that we are in. We’re in a dying trade, and if we don’t do something, we’re not going to have a way to fix these cars. It’s scary to me that we don’t do more to foster homegrown talent.


Linda Whaley said she is proud of her team members and how they cooperate with one another. Pictured is Jim Seat, who has worked at the shop for 10 years

I’m a small shop, and it’s a liability to my company because it takes several years of training. However, I feel that I’m doing my part to help. I currently have one employee who started

TechForce Foundation, provides collision and auto service industry businesses with the opportunity to connect with high school and college transportation students across the country. Through these partnerships, the fall events will bring more than 2,500 collision, auto service, heavy duty and diesel students to participating employers. Employers who are interested in participating at the events should contact Brandon Eckenrode, director of development for the Education Foundation, via email at Brandon.Eckenrode@ed-foundation .org or (312) 231-0258. The remaining fall 2018 schedule includes: • Topeka, KS (10/11) - Wash48

burn Institute of Technology • Concord, NC (10/18) - Axalta Coating Systems Customer Experience Center • Jamaica, NY (11/27) – NYADI – The College of Technology for Transportation • Columbus, OH (12/6) Fort Hayes Career Center

The Education Foundation plays an active role in facilitating onsite interviews, employment-related presentations and ensuring students are well-prepared for meeting company representatives. “Connecting students with the array of career opportunities available to them in the industry is a core component of the Education Foundation’s mission,” Eckenrode said. “Our transportation career fairs provide the perfect opportunity for industry employers to meet and interview students who have trained for entry-level positions in collision repair and other related automotive professions.”


What do you enjoy most about working in this industry?

I enjoy the whole process of a car coming in torn-up, and then that same vehicle goes out looking better than it did when it first came in here. That is IF a customer has taken good care of it. You can only do so much. I’ve had my share of cleaning up cars, and I’ve found that there are some very meticulous people and there are others who don’t value their cars like they should. It’s nice to see vehicles that are crunched up become nice and shiny and clean and then hand the keys back to the customer. I find they are so happy because it’s a stressful situation to be without your car, and they don’t like being in rental cars either. I’m pretty proud of being one of the few female body shop owners in this industry. At first, when I got back into the industry, I anticipated some resistance. As it turns out, I’ve found that my female customers actually love doing business with a woman-owned business. I realized it was a plus. I also think we need more women in our industry because of our attention to detail.


CREF Fall Career Fairs Connect Industry With Next Generation of Techs The Collision Repair Education Foundation fall schedule of career fairs, offered in partnership with the

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National Associations with Chasidy Rae Sisk

Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at

ASA, Cintas Offer Webinar on ‘Ensuring Safety in Every Corner’ On Wednesday, Sept. 19, the Automotive Service Association (ASA) partnered with Cintas to provide an informative session titled “Shop of the Future: Ensuring Safety in Every Corner.” This brief contribution to ASA’s Webinar Wednesdays featured a presentation by Cintas National Account Manager Ian Adams. The webinar began with ASA Vice President Tony Molla welcoming attendees and introducing the seminar’s presenter, who would “walk us through some very important information on safety hazards in the shop and ensure you’re following safety procedures. He will help make you more aware of where these hazards might be,” Molla explained. Adams began by displaying a CAD drawing that demonstrated automotive shop hazard areas to provide insights on which areas in the

shop might need attention. He also noted that “a clean shop is a safe shop” and stated his intention to help attendees “prevent common safety issues you might have in the shop.” Adams explained that slips, trips and falls make up the majority of general industry accidents, according to the U.S. Department of Labor. In fact, falls account for more than 8 million hospital emergency room visits, making it the leading cause of emergency room visits at 21.3 percent, and falls also account for around 25 percent of all repaired injury claims per fiscal year. Employees slipping on slick floors accounts for 85 percent of worker’s compensation claims, and 22 percent of slip or fall incidents resulted in more than 31 days away from work. Compensation and medical costs associated with employee slip and fall accidents reach an approximate $70

billion each year. Common locations and reasons for slips, trips and falls include wet or greasy floors, dry floors with dust or powder, uneven walking surfaces, recently waxed floors, loose flooring, missing tiles and bricks, sloped walking surfaces, clutter, electrical cords, open desks, metal surfaces, wet leaves and more, but Adams assured attendees that there are easy solutions to avoiding these situations. Some of these solutions include displaying “wet floor” signs when needed and cleaning up spills immediately. Shops should use moisture-absorbent mats with beveled edges in entrance areas, ensuring the backing material does not slide on the floor. Proper area rugs and mats should be used in areas with extra hazards, such as grease use or wet floors. Adams recommended, “Make

sure your floor is covered by National Floor Safety Institute (NFSI) mats. NFSI mats are the safest for the shop, and they also recommend where you should place them, such as in high-traffic areas like entryways and by counters.” Turning to fire safety, Adams noted, “Most of these items are pretty common,” before delving into details about fire extinguishers, exits signs, fire alarms and sprinkler systems. “The first line of defense against a fire of limited size is your fire extinguisher, especially in areas where you’re working with oil, gasoline or anything flammable. Make sure you have the proper extinguishers that cover the types of fluids you’re working with. You can minimize damage immediately if you have multiple extinguishers in the shop so that one is always within close proximity. You also need to get it checked annually,

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at a bare minimum. Each extinguisher should have an inspection date within the past 12 months by a certified inspector. There are companies, such as Cintas, that do these inspections, or you can contact your local fire department and marshals for an inspection.” Exit signs and lighting are commonly seen along exits, and most contain a backup battery so that they will still work if a power outage occurs. “These are key to guiding other individuals out of the shop in the event of a fire,” Adams explained. Fire alarms sound an alert to announce a fire and initiate an appropriate response. It’s important to monitor and maintain alarms every six to 12 months to ensure they work appropriately. Sprinkler systems do not prevent a fire, but they are intended to minimize the amount of damage and losses if a fire occurs. These should also be inspected regularly. Adams also emphasized the importance of keeping a fire aid kit handy in the shop “to help an injured person before emergency personnel

can arrive.” “You should install a cabinet of OSHA-certified/compliant materials to use in case of an employee or customer injury,” he said. “OSHA requires that adequate first aid supplies be readily available and that a person or persons should be adequately trained to render first aid. These materials should be kept in a single location and made available to all employees so they can render the necessary first aid in the event of an injury.” Recommending that shops also offer lockers to store personal protective equipment (PPE), Adams defined this equipment as the head-to-toe PPE offerings available for daily use to prevent injuries. “Providing a location where they can keep their gloves, helmets, safety glasses, etc. in one place and keeping it stocked on a regular basis shows that you care about your employees, which increases morale when they know that you care about their safety,” he said. Automatic electronic defibrillators (AEDs) are crucial, and Adams suggests every shop invest in at least

one of these machines, keeping it close enough that it can be accessed in the recommended one to three minutes. He explained that more than 400,000 Americans die each year from sudden cardiac arrest, the number one killer in the workplace, but over 80 percent of people who experience sudden cardiac arrest will survive if an AED is used within the first one to three minutes. As his presentation concluded, Adams emphasized, “These preventative measures are just a few of the key points in which your business can save face and make your workplace a safe place for your employees and customers. This information is intended to help guide you in the proper direction for your business and is not intended as a substitute for any OSHA certification or class. Cintas recommends that at least one person from your shop take the full OSHA certification course in order to know all the rules and guidelines necessary to keep the shop up-todate and to ensure everyone is aware of the safety guidelines.” The webinar concluded with a question-and-answer session.

U.S. DOT Announces Roadway Fatalities Down

On Oct. 3, the U.S. Department of Transportation’s National Highway Traffic Safety Administration announced that 2017 highway fatality numbers are down following two consecutive years of large increases. In addition, preliminary estimates for the first six months of 2018 appear to show that this downward trend continues into this year. “Safety is the Department’s number one priority,” said Secretary Elaine L. Chao. “The good news is that fatalities are trending downward after increasing for the two previous years. But, the tragic news is that 37,133 people lost their lives in motor vehicle crashes in 2017. “ Earlier this month, NHTSA kicked off the agency’s “If You Feel Different, You Drive Different” campaign in Nashville, which ran alongside the “Drive Sober or Get Pulled Over” message over the Labor Day weekend.



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Future of Autonomous Vehicles Is Bright With Uber, Toyota Collaboration by Lindsey Slusher, Collegiate Times

Uber badly needed a pick-me-up. After a successful start, the ridehailing service has recently encountered numerous issues while trying to stay ahead of the curve—most notably, deadly driverless car crashes. After failing to adjust previous issues, Uber now must accept its faults and seek help or else face an inevitable downturn in business. The driverless car trend came after the development of the Tesla by Elon Musk, which supposedly has full self-driving capability at a safety level substantially greater than that of a human driver. Of course, other companies—like Volvo, Audi, Toyota and even Uber—want to be able to compete at the same level and have developed their own autonomous models. However, these developments do not come without consequences, especially for Uber. The cars were having trouble driving through construction zones and next to tall vehicles—like tractor trailers. In addition, Uber’s human drivers had to intervene much more frequently than the drivers of competing autonomous cars. To compare, Google’s self-driving car project went on average 5,600 miles before the driver had to take control, while Uber drivers were barely going 13 miles without having to take over. Obviously, Uber was encountering engineering obstacles, but not a lot seemed to be happening in the way of fixing the issues

before they became serious. Unfortunately, Uber didn’t heed the warnings. The straw that ultimately broke Uber’s back was the fatal crash of one of its autonomous cars in March 2018. A Volvo traveling in autonomous mode struck a woman walking her bicycle across

gence on the part of Uber engineers neering of its obviously flawed dridemonstrates a potentially life- verless technology. Hopefully, Toythreatening shortfall in their techno- ota will be able to assist Uber in the logical knowledge. To avoid possible engineering upkeep and regulatory crippling of its widely used service, compliance it so horribly lacked in Uber desperately needed the guid- its autonomous vehicles. For a company like Toyota, hesance and expertise of a true car manitant at first to enter into the auufacturer. Toyota could provide tonomous vehicle race, the potential this guidance. As of August of having self-driving cars in a serv2018, Toyota is investing ice like Uber represents a challenge about $500 million in Uber to an industry that is dominated by Technologies Inc. as part of individual car ownership. Additionan agreement by the compa- ally, this move by Toyota marks a nies to work jointly on au- trend in partnerships between car tonomous vehicles aimed at manufacturers and tech companies to improving safety and lower- further autonomous technology. A ing transportation costs. Per successful collaboration can only aid their agreement, Uber will both brands in their respective marAn Uber self-driving Ford Fusion sits at a traffic light on integrate self-driving tech- kets. Beechwood Boulevard and waits to turn onto Fifth Avenue With the collaboration of Toyota nology into Toyota Sienna in Pittsburgh. Credit: Pittsburgh Post-Gazette, Tribune News and Uber, it won’t be much longer minivans for use in Uber’s Service network, which will begin before the autonomous vehicle and the street outside of the crosswalk. testing in the next few years. subsequent autonomous ride sharing Although the car system detected the This partnership is much needed are, as Tesla suggests, capable of a woman about six seconds before the for both parties involved, especially safety level higher than that of a vehicle struck her, it failed to take Uber. For the ride-sharing service, human driver. any corrective action. After seem- the expertise of an actual car comWe thank Collegiate Times for ingly brushing over previous issues, pany will likely improve the engi- reprint permission. this was Uber’s much-needed wakeup call. The first question that comes to IRST IA anyone’s mind: How do these things keep happening? Strangely enough, before the fatal crash in March, Uber • Same Day or Next Day Free Local Delivery engineers had intentionally disabled TOLL FREE 855-485-9998 PARTS DEPT. the Volvo’s emergency braking sysDirect: 805-306-1076 M - F 7am - 6pm tem to reduce the potential for erratic Sat 7:30am - 5pm Fax: 805-306-1085 behavior, but did not program the 2081 First St., Simi Valley, CA 93065 system to alert the human driver to manually brake. Such glaring negli-



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President. Previously, Young served as the company’s Vice President of Business Development. “Travis has a proven track record of leadership and business success throughout his career,” commented Jan Srack, co-founder of 52

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From the Desk of Mike Anderson with Mike Anderson

Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

4 Questions To Consider Ahead of Negotiating for Any ‘Not-Included’ Estimate Line Item Among the most common types of questions I get from shops is something like this: “Mike, I see this particular procedure you ask about in one of your ‘Who Pays for What’ surveys, but we just can’t seem to ever get paid for that. How are shops negotiating for that?” I take a two-track response to this type of question. First, I challenge them to ensure that they’ve actually really tried to get paid for whatever the procedure is. After three years of conducting “Who Pays” surveys, I never cease to be amazed at the percentage of shops that acknowledge they’ve never negotiated to be paid for some of the procedures.

Take “airbag residue clean-up” as an example of one such not-included procedure. Our survey last spring found that even though more than one-third of shops (36 percent) said they are paid for this procedure “always” or “most of the time” by the eight largest national insurers when it is a necessary step they perform, more than 60 percent of shops have never sought to be paid for it. But once a shop shows me they have asked to be paid for a procedure but just aren’t being successful, I suggest they use a four-question process to prepare for future negotiations. Question #1: Is it required to return the vehicle back to pre-accident condition?

Have you documented that the pro54

cedure is necessary? Check out the OEM repair procedures, ideally through the automaker websites directly. Get the appropriate bulletins from your paint manufacturer. Other manufacturers of materials or equipment offer bulletins detailing the need for some of these procedures. Scanning the vehicle may provide documentation of the need for some operations. Question #2: Is it included in any other labor operation?

No estimator should be without a copy of the estimating guides (often referred to as “p-pages”) for all the estimating systems. You can download them from the “Estimate Toolbox” section on the Database Enhancement Gateway (DEG) website (www.DEG You can also search the DEG database of inquiries submitted to the estimating system providers; there may already be a response confirming that the procedure you are working to negotiate for is “not-included.” (Our “Who Pays” survey reports now include those DEG inquiries related to each procedure.) If there isn’t already an inquiry related to the procedure, you can submit one yourself. The associations offer some great free tools to help as well. The Automotive Service Association (ASA) regularly updates what it calls “not-included operations” charts and the Society of Collision Repair Specialists (SCRS) offers a 24-page “Guide to Complete Repair Planning.” Check those out at the association’s websites. Question #3: Are there pre-determined times?

In a few cases, the estimating systems have established a formula for some not-included procedures. CCC, Mitchell and Audatex all have predetermined times for prepping raw


plastic parts, for example. Audatex is 20 percent of the basecoat time (with a minimum of two-tenths), CCC is 25 percent of the basecoat time (with a maximum of an hour) and Mitchell is 20 percent of the basecoat time (with no minimum or maximum). Again, the estimating system estimating guides or the DEG are your best sources to determine whether a pre-determined time has been established for a not-included procedure. Question #4: What is it worth?

If it’s required, it’s not-included, and there’s no formula or pre-determined time for a procedure, you will have to determine an appropriate amount. I can’t tell you what to charge. You have to figure out what your labor is going to be and any materials you’re going to use.

But keep in mind that the time you charge should reflect how long it takes the average technician to gather up their tools, equipment and supplies and perform the task in a safe and proper manner, and then return their tools and equipment. If it’s a procedure done frequently in your shop, you may want to set up some time studies to determine an appropriate charge. I highly recommend using an invoicing system for materials or supplies. You can check to see if there’s an OEM warranty labor time. The four negotiating questions can apply to just about any line item on your estimate. Arm your estimators with the tools and resources needed to answer those four questions and you can be among the shops successfully being paid for many not-included procedures when they are necessary and your shop does them. / NOVEMBER 2018 AUTOBODY NEWS


Media and Publicity for Shops with Ed Attanasio

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at

Let Your Customers Become Your Brand Ambassadors With Ad Specialties A body shop in the Bay Area gave me a swag bag full of stuff a few years ago that included pens, a t-shirt, a baseball cap, a coffee mug and several other items displaying the shop’s logo. I could see right away that they were quality items, which is why they stayed out of my trash bin. In fact, I wear the t-shirt and the baseball cap all the time because they’re comfortable and I like the design. I realize that I’ve become a walking billboard for the business, but I’m okay with it because I’m getting some free high-end apparel and other cool stuff as part of the deal. As a marketing tool, it’s working because the investment that the shop made in ad specialties has paid for itself—at least in my case. Anything that has your company’s name on it is called an ad specialty. From my experience, almost every body shop in the country makes


a practice of giving away at least one to three ad specialties to their customers, associates and vendors. It’s a huge business; in fact, the Advertising Specialty Institute (ASI) has identified it as a $19.4 billion industry with a network of more than 25,000 distributors and suppliers throughout North America. Putting your logo on an item and getting people to use it is the biggest challenge for any business, but by taking a creative and strategic approach, many shops are getting maximum exposure out of their ad specialties. By thinking outside of the box and finding unique items, some companies have become well-known for their ad specialties, such as In ‘N Out Burger, Ford Motor Company and Skechers. Identifying a high-quality ad specialty and personalizing it for your current followers is also a great way to further strengthen your position


with your customer base, according to Brad Healy, owner of Custom Concepts in San Jose, CA. “If you’ve already fixed someone’s vehicle, why not keep them in the loop by sending them an ad specialty every six months to remember you?” Healy said. “I show body shops how to use a form of personalization that is unique so that when others see your message, it comes through clearly. “Being creative is also a great way to really connect even more with your most-prized contacts. Some shops will put the company mascot on the item, such as the shop dog or pet. Corny sayings like ‘We Meet by Accident’ will also work, believe it or not. The most important thing is to not buy inexpensive items because it makes you look cheap. Instead of purchasing 5,000 cheap plastic pens, for example, maybe buy 2,000 higher-

quality pens in order to keep them in the hands of your customers longer.” A well thought-out ad specialty is more likely to pay for itself over time and maybe even generate a profit in some cases. “The longer a customer will use that item, the longer your name and brand will remain at the top of their minds, which means your efforts will grow exponentially,” Healy said. “We want something that they will use repeatedly and that will remain on their desk for a much longer period of time. Some shops (mostly restoration) sell a line of apparel, which is the ultimate situation because people are paying them to do their branding for them.” Some shops are always looking for seasonal ad specialties to gain even more exposure during certain times of the year. “During the summer, some shops use flip flops, sunglasses and beach

towels, and in the winter, I will often suggest beanies and even sweaters or jackets if they have the budget,” Healy said. “One of my clients even asked me to create book covers for the backto-school season, and they received huge kudos from the students and their parents.” According to Healy, the products that leave the most positive impressions and that recipients keep longer are: outerwear, shirts, recognition items (awards, plaques), caps/headwear, flash drives, health and safety products, desk/office accessories and bags. The ASI conducted an in-depth study a few years ago to illustrate the importance of ad specialties in the automotive marketing, branding and advertising world: • Over half (52 percent) of the time, ad specialties leave a more favorable impression of the advertiser. • Eighty-one percent of product recipients indicated that an item’s usefulness is the primary reason to keep it. • There are nearly 8,000 different automotive-related promotional products currently in ASI’s database. • The automotive industry buys more

promotional items than do all other consumer product companies combined nationwide.

Study results show that most people own approximately 10 ad specialty items on an on-going basis and hold on to them for an average of six months, a far longer time period than any other traditional form of advertising. What’s your ultimate goal in giving away a pen, hat or key chain? Who’s your target audience—millennials, small families or the senior market? Are you trying to reach out to prospective customers? Or are you staying in touch with your VIP clients —those who seem to get into more accidents or have higher-end vehicles? Are you doing a campaign targeting your vendors, insurance agents, local community leaders or organizations? It all comes down to finding your target market and continually branding. But maybe just importantly, invest a little more money into your ad specialties or buy them in smaller quantities and distribute them less liberally. The idea is to get people in your community to wear that same shirt ad hat more than just once!

GARMAT Celebrates 30 Years at SEMA with SEMA Specials, Sponsored Events Garmat announced special SEMA pricing to celebrate 30 successful years as an industry leading all American paint booth manufacturer. To thank its customers and

to celebrate at SEMA, Garmat is kicking off the show with savings up to $5,000 on the purchase of Garmat equipment and GasCat catalytic drying systems. Packages include Paint Booths, Prep-Decks, CTOF’s, Paint Mix Rooms, and GasCat Accelerated Curing Solutions. Now is the time to get the refinish equipment you need to make your shop a production powerhouse in 2019! In addition to our SEMA specials Garmat is also sponsoring the Collision Hub Estimating for Profit education session on October 29 located at the Palace Station Hotel

& Casino 2411 W. Sahara Ave Las Vegas, NV 89102. Garmat President Johan Huwaert will be racing for a great cause in support of the 3M and CREF for the 3M Hire Our Heroes 500 event to drive support for our nation’s veterans and family members and race for the collision repair industry’s future. Join us at SEMA to find out who wins industry bragging rights for the fastest time. Marketing Director and National Account Manager at Garmat USA said “As usual SEMA is one of the most exciting events in our collision repair show schedule and we have a lot to be excited about with our thirty year anniversary. Please stop by booth 10825 and join us!”



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National News with Chasidy Rae Sisk

Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at

Collision Career Institute Addresses Technician Shortage As the technician shortage continues to plague the collision repair industry, the topic of attracting new blood to shops has become common at events and in facilities across the country. However, once someone new is sold on collision repair, the next concern is ensuring they receive the proper training to successfully begin a career in the industry. The Collision Career Institute (CCI) has developed a means of addressing this dilemma. According to Chief Operations Officer Amber Ritter, “CCI is an apprenticeship program that consists of 3,000 on-the-job training hours plus 250 related supplemental knowledge hours. Our role is to help recruit, manage and track the skill sets of students while helping trainers offer the best knowledge by providing an outlined curriculum. “In addition to facing the challenges of aging techs and a shortage of good employees, it’s important to acknowledge that this is also a difficult industry to train in. Shops are focused on KPIs, speed and cycle time, so it can be difficult to slow down enough to focus on the transfer of skills and knowledge. That can cause potential talent to slip through the cracks.” Ritter explained that many folks interested in a collision repair career are uncertain about how to get started. “Those who start training may get frustrated without a clear pathway,” she said. “They can’t see how they’ll actually become a painter or estimator while they’re sweeping floors or answering phones. CCI aims to give them a path and a structured way to get there.” CCI’s apprenticeship program begins with an eight-week boot camp followed by 12 to 16 months of training and offers three tracks: painter, body tech and repair planner, each containing six specific modules. During boot camp, students get familiar with the track to ensure it’s a good fit by meeting with instructors weekly and engaging in I-CAR training, knowledge-based learning and skills-based assignments in the


shops. Ritter explained, “We work with the shop and trainers to provide a list of tasks the apprentice should be trained on first to create free space in the trainer’s day for the training and so the apprentices are a benefit to their trainer.”

the collision industry, I worked with my husband, Brian, and helped him run our auto glass business for a little over nine years. During that time, I was exposed to the collision industry every day, and I watched the way different shops operated and how each position contributed to the process of

application and began her new job three weeks later. After three years as a parts coordinator at Fix Auto Yorba Linda, she knew she wanted to become a repair planner. When she expressed that desire to upper management, they suggested she would be a great fit for CCI.

Zach Serhal of Fix Auto is currently training two students in the shop he manages. Although he originally struggled with gaining the comfort to delegate some of his responsibilities to his apprentices, Serhal said the apprentices have been a major benefit to the shop. “They provide extra help through each phase of their program, which alleviates time on the trainer,” he said. “They bring a fresh mind to the table for ideas and are given responsibilities, which helps everyone in the shop. The apprentices ‘ramp up’ very quickly. This added help and quick ramp-up time increases the production flow in the shop. With respects to the repair planner portion, we have experienced greatly improved cycle time, increases in profitability and reduced supplement ratio. “CCI’s program can be lifechanging. To be able to get into a field with zero experience and within two years be making a very good, livable salary really says something. The students are vetted, engaged and hungry to learn and grow within their field. Most importantly, they are committed and passionate about their journey and outcome. I am very proud of my apprentices, what they have accomplished and how much they have grown.” Alison Penberthy is currently an apprentice in CCI’s program and working on the fourth module in the repair planner track. She shared, “Prior to working in

repairing the vehicle. It was interesting how the whole process came together to reveal the final product. I wanted to be a part of a process like that.” When her husband informed her that a local shop was hiring for a parts coordinator, Penberthy filled out an

“At that point, I had no idea there was actually a school out there that was specifically designed to help me reach my goal of becoming a repair planner,” she said. CCI’s application process is available to any high school graduate who can pass standard employment

“CCI’s program can be life-changing. To be able to get into a field with zero experience and within two years be making a very good, livable salary really says something. The students are vetted, engaged and hungry to learn and grow within their field.” — Zach Serhal


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guidelines. Upon applying, the potential student goes through a series of tests and interviews, and if successful, will tour a shop and talk to someone in their chosen position to ensure it’s the path they want to take. Ritter explained, “We send several applicants to interview with management at the shop location, and if the shop doesn’t choose a certain apprentice, we keep them in the applicant pool until we can connect them with a shop that’s a good match.” CCI ensures the trainers know which tasks to teach apprentices first, providing a progression of tasks they can help with and when to introduce skills. Once everyone involved feels the student is ready, the apprentice is tested by a third-party evaluator to ensure they’re capable of completing the learned tasks. Penberthy shared, “The application process started with a Berke Assessment. Once I completed the assessment and received the results, I was told I would make a great fit for the program. I completed the necessary paperwork and was given a launch date. I met with my coordinator, my instructor and my trainer, and

I was given a rundown on the program structure and what to expect on a day-to-day basis. A portion of the training we receive is through ICAR, which is a great addition to the in-shop training; they work hand-inhand with what we are focusing on for that particular module. “CCI’s program is preparing me for my career in the collision industry. The program allows me a safe, neutral zone to learn and grow from my mistakes. It provides a solid foundation of knowledge and experience from some of the best in our industry. Not only are you exposed to the experience and knowledge of our instructor Charlie Robertson, who is the encyclopedia of collision repair, but you’re also paired with an in-shop trainer. My current trainer, Jason Lake, has been in the industry for 20 years. Having the opportunity to work with and learn from these individuals cements the whole process. CCI is changing my life! I love this industry and all it has to offer!” Serhal agrees that CCI’s program is hugely beneficial to the industry. “Programs like CCI provide a huge benefit to the industry’s future.

PGW Auto Glass Raises Prices Following Tariff by Emmariah Holcomb,

President Trump’s auto glass tariff became effective Sept. 24. Chinese materials used in auto glass and glazing industries can expect to see a 10 percent increase as a result of the tariff, according to the document.

PGW Auto Glass notified its branch customers about its 10 percent increase to its products as a result of the tariff. The company’s increase became effective Oct. 1. “Due to these actions by the United States Trade Representatives (USTR), and like many U.S. industries today, PGW Auto Glass is forced to pass through this additional cost,” read an excerpt from the company letter to its branch customers. 60

This isn’t the only increase in tariffs the industry should be on the lookout for. According to Trump, there will be an additional increase at the start of 2019. The current 10 percent tariff is expected to increase to 25 percent. The expected increase to imported Chinese materials is expected to have a continued effect on the industry. PGW Auto Glass also stated it will increase the cost for its products by another 15 percent following the expected increase in the tariff in January 2019. This planned additional increase will then be in line with the increases made at that time. “Effective January 1, 2019, PGW Auto Glass intends to increase prices an additional 15 percent on all auto glass products reflecting the 25 percent tariff,” according to the company’s letter. According to the tariff list made available in September, some of the affected products include laminated safety glass, tempered safety glass, glass frit and various float glass products. We thank for reprint permission.


CCI brings awareness to an industry that not many think about as a career option,” Serhal said. “Their program is accelerated, thorough and up-to-date with the contact changes our industry experiences in repair methodology and requirements. Most importantly, they are providing our industry with the qualified workforce of tomorrow.” CCI was officially launched in 2016 and was founded by Erick Bickett, Shelly Bickett and Charlie Robertson. Any shop with Wi-Fi can sign up for the program, but, Ritter stressed, the shop “has to commit to the training process, be able to provide a trainer and most importantly, commit to train in a structured environment that allows the apprentice to move through the skills.” Both Serhal and Penberthy agree that the program is great for the industry, and they encourage others to get involved with CCI as trainers and students. Serhal stated, “I would recommend other shops get involved with CCI and get involved right now. Many of today’s technicians will soon be retiring, and we can no longer wait to ‘cross that bridge when it comes.’

The time is now to get the next generation in the shops learning, growing and gaining the skills necessary to keep your business moving forward.” Penberthy added, “I would highly recommend this program to those who are interested in the collision repair industry. I love the way the program is designed. It walks you through each step, revealing more of the big picture through each module and giving you time to grasp each concept as you progress one at a time. It’s a great learning environment with hands-on experience. I would tell anyone who is applying for CCI to give it all you have. Be open-minded, listen with your eyes and ears, ask questions, believe in yourself and grow!” Ritter urges interested shops to contact CCI and become trainers. “You’re changing the culture of the industry,” she said. “This is how we get more people involved in collision repair, and this is how you become known as a shop that grows your own people.” For more information about CCI, visit


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Toby Chess is an I-CAR program instructor, Training specialist, and former salvage yard operator. Toby is universally known in the collision industry for his work with first responders and advocacy for body shops and consumers. He can be reached at

Hey Toby! with Toby Chess

Squeeze Type Resistance Spot Welding, Shop maintenance and Safety Recently, I was asked by a shop owner to put on a Squeeze Type Resistance Spot Welding (STRSW) clinic. I had previously put on an ICAR cycle-time class, and we, as a group, put together STRSW standard operation procedures. One of the lines stated that a test weld needed to be performed and the tear out nugget needed to be measured (five times the thickness of the metal). The owner was extremely concerned that his

technicians were not performing test welds, and with the current state of affairs regarding lawsuits, he wanted me to make sure that every one of his techs knew how to perform test welds. He also purchased calipers for all of his techs. After my PowerPoint presentation, we went down to the shop and did set-up and test welds (I have five different samples for metal thickness, and the techs took out two pieces, measured and welded them together then did a peel test.) The first tech welded his two coupons and sparks were flying. I asked if sparks made for a better weld. Half said ‘yes.’ But it’s ‘no,’ there shouldn’t be any sparks. The sparks can be caused by: incorrect squeeze pressure, poor fit, worn or improperly dressed electrodes, electrodes not perpendicular to the work surface and/or misaligned electrodes. (See Fig. 2, 3 and 4)

Fig. 2

Fig. 5). I adjusted the electrodes, and no more sparks. You might think that this article is about STRSW, but you would be mistaken. It is about shop Fig. 4

Fig. 3

In this case, the electrodes on the Prospot C gun were misaligned (See

Fig. 5








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maintenance and safety. Does Your Facility Have an Evacuation Map? OSHA does not require a printed map for evacuation in the case of an emergency, but other governmental agencies may. Check with your insurance carrier, fire marshal and state and local agencies that may require evacuation maps. However, OSHA does have requirements for your Emergency Action Plan (EAP). An EAP is required for any facility with 11 more employees. OSHA allows facilities with 10 or fewer employees to communicate their EAP plan orally. Whether presented in writing or verbally, the EAP must have the following minimum elements as described in the OSHA standard 1910.39(c)(1)-(6). • Procedures for reporting a fire or other emergency

• Procedures for emergency evacuation, including type of evacuation and exit route assignments • Procedures for employees who re-

main to operate critical operations before they evacuate • Procedure to account for all employees after an evacuation • Procedures to be followed by employees performing rescue or medical duties

OSHA requires that first aid kits be inspected, be of the proper size (for the facility), be inventory maintained, include the proper signage and be accessible.

• Evacuation maps serve as a great visual tool to communicate important information from your EAP plan

First-Aid Kits

• Fire extinguishers are in their assigned place • Fire extinguishers are not blocked or hidden

• Fire extinguishers are mounted in accordance with NFPA Standard No. 10 (Portable Fire Extinguishers). Install a sign or other means of identification above a portable fire extinguisher so its location can be identified from a distance in case it is obstructed from view.

• The name or job title of every employee who may be contacted for more information about the plan or an explanation of their duties under the plan

OSHA does not have rules for everything in the work place. They will use standards/regulations from American National Standards National Institute (ANSI), National Fire Protection Association (NFPA) or any other government agencies rules that will suit OSHA. In other words, why reinvent the wheel if it is already there?

visually inspected monthly. The inspection should assure that:

Fig. 6

ANSI sets the minimum items for medium and large first aid kits. Here is an example of a form for those ANSI minimums and sign-off sheet from Kent Automotive. (See Fig. 6) Fire Extinguisher Portable fire extinguishers must be

• Pressure gauges show adequate pressure (a CO2 extinguisher must be weighed to determine whether leakage has occurred) • Pin and seals are in place

• Fire extinguishers show no visual sign of damage or abuse • Nozzles are free of blockage

• Maintenance, inspection and testing

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of an extinguisher are the responsibility of the employer. Maintenance should be done at least annually by a certified inspector. The employer shall record the annual maintenance date.

Did you know that an inspection on each fire extinguisher needs to be done once a month by a designated employee and the back of the inspection card needs to be initialed? A fire extinguisher needs to be mounted within 20 feet of a potential fire source. In other words, you need to have one near your paint mixing room to be OSHA-compliant. Work Place Labels Here are some of the OSHA regulations for work place labels:

1910.1200(f)(6) Workplace labeling. Except as provided in paragraphs (f)(7) and (f)(8) of this section, the employer shall ensure that each container of hazardous chemicals in the workplace is labeled, tagged or marked with either: 1910.1200(f)(6)(i)The information specified under paragraphs (f)(1)(i) through (v) of this section for labels on shipped containers; or, 1910.1200(f)(6)(ii)Product

Fig. 7

• Check bed for straightness (Manufacturer Rep)

Fig. 9

identifier and words, pictures, symbols, or combination thereof, which provide at least general information regarding the hazards of the chemicals, and which, in conjunction with the other information immediately available to employees under the hazard communication program, will provide employees with the specific information regarding the physical and health hazards of the hazardous chemical. (See Fig. 7, 8 and 9)

If you are storing paint, you need to place a label on the container. The label that comes from your pour will be sufficient. A piece of masking tape saying “Honda 87” will not work. Here is an example dealing with work place labels that I presented at a CIC conference (See Fig. 10). You will note that workplace label is the new OSHA-required label. All the information needed for the label can be found in the Safety Data Sheet for that particular manufacturer. Extension Cords and Electrical Equipment “Sometimes during use, the third prong, or the grounding pin, may become loose or fall out. No one should be allowed to bypass the grounding pin by bending it out of the way or removing it completely. If the grounding pin is missing, the cord must be removed from use, repaired and tested before it is put back into service,” according to OSHA regulations. OSHA fined a shop $4,500 for three defective extension cords. Frame Bench Machine Maintenance on a frame bench should consist of the following:

Fig. 8 64

• Check frame bolts and replace if worn • Check all hydraulics for leaks and fluid levels • Clean pinch weld clamps • Check for a safety chain


Spot Welders Spot welders can provide years of trouble-free use, but they must be properly maintained. (See Fig. 11, 12 and 13) Your spot welder must be maintained on a regular basis (sometimes after every use):

• Check the tip alignment • Clean the tips with a Scotch Brite or 120 grid sand paper after every use • Dress the tips with a machinesupplied tip dresser or replace as necessary • Check the electrode/electrode tips for wear and imperfections • Check water level monthly on water-cooled machines • Change coolant as per manufac-

Fig. 10



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turer’s requirements • Check electrical cable and plug • Check computer upgrades

regulators shall be removed and valve-protection caps, when provided for, shall be put in place before cylinders are moved.

Worn Out Nozzle. Fig. 15

• 1910.253(b)(5)(iii)(C) Before connecting a regulator to a cylinder valve, the valve shall be opened slightly and closed immediately. The valve shall be opened while standing to one side of the outlet; never in front of it. Never crack a fuel-gas cylinder valve near other welding work or near sparks, flame or other possible sources of ignition. Another major piece of equipment that we tend to overlook is our compressors. If they go down, all production stops.

Fig. 11 Worn Out Diffuser. Fig. 16

Compressor Maintenance Some maintenance items to look at:

• Change oil on a regular basis • Inspect any belts for wear • Change air filter if one is installed • Drain water from tank daily • Change desiccant on a regular schedule

Worn Out Electrodes. Fig. 12

• Rotary screw compressor has an oil filter, an air inlet filter and an air/oil separator that need to be replaced after every 2,000 hours of use A number of shops have switched to rotary compressors.

An important fact of this type of compressor: Oil in a rotary screw compressor is also used to cool, clean and seal. This means the compressor oil is that much more crucial to the compressor’s operation. Make sure you follow manufacturer’s recommended oil change service. Vehicle Lifts OSHA has no regulations that speak directly to the subject of vehicle lifts. However, the National Technology Transfer and Advancement Act, signed into law March 7, 1996, allows for government organizations, including OSHA, to apply nationally recognized standards such as ANSI /ALI ALOIM (current edition) to satisfy its safety mission by suggesting the use of such requirements to abate infractions cited under the existing OSHA regulations. There is an entire American Na-

Missing Ground - OSHA Fine. Fig. 17

Misaligned Electrodes. Fig. 13

MIG Welders One of the most abused pieces of equipment in the body shop is the MIG welder.

Here are some problems that I see on a regular basis when conducting the I-CAR MIG certification test. (See Fig. 14, 15, 16 and 17)

Broken Gauges - OSHA Fine. Fig. 14

See the YouTube video on maintenance and set-up on a MIG welder: -8nV7c 66

Another OSHA hot button is the welding tank. Welding tanks need to be chained up with a safety cap secured to the top of the tank, along with proper signage.

How many of you have a MIG Welder consumable kit? Again, OSHA has a number of regulations dealing with welding tanks. I have included a couple of them here:

• 1910.253(b)(2)(iv) Valve protection caps, where cylinder is designed to accept a cap, shall always be in place, hand-tight, except when cylinders are in use or connected for use.

• 1910.253(b)(4)(i) Oxygen cylinders shall not be stored near highly combustible material, especially oil and grease, or near reserve stocks of carbide and acetylene or other fuelgas cylinders, or near any other substance likely to cause or accelerate fire. • 1910.253(b)(5)(ii)(D) Unless cylinders are secured on a special truck,


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tional Standard outlining the safety requirements for proper vehicle lift operation, inspection and maintenance. This standard, ANSI/ALI ALOIM (current edition), covers lift operator qualifications, training and responsibilities; maintenance procedures, documentation and frequency; and periodic qualified lift inspection. In addition to regular in-house inspections, the standard requires that all vehicle lifts be inspected at least annually by a “qualified lift inspector.” A lift inspection is a thorough evaluation of the operating mechanism(s), safety system(s), maintenance, structural integrity and field modifications of a particular lift in order to identify any risks that may affect the ability of that lift to operate in a safe and reliable manner. OSHA can come into your facility today (without warning) to check on isocynate protection and vehicle lift inspection tags. There is an article on lifts in Repairer Driven News (RDN) that can be found here: www.repairerdriven motivelift-institute-beware-counterfeit-n-ylift-inspection-stickers/.

Shop Air Here is what OSHA has to say about shop air: Compressed air is used in the manufacturing industry to drive tools, create motion, lift, clean, move and cool materials. Compressed air usage is governed by OSHA standard 1910.242(b). “OSHA regulations state the following about compressed air: Compressed air may only be used for cleaning if • The pressure is lower than 30 psi (210 kPa). • Chip guards and personal safety equipment are used.

This means the downstream pressure of the air at the outlet of the air gun, nozzle or pipe opening is not allowed to exceed 30 psi (210 kPa) for all static conditions. A higher static pressure could cause serious injury to the operator. Therefore, to minimize the risk of injury in the event of total blockage, the pressure at the blockage should be less than 30 psi (210kPa). An air pressure gauge is the easiest way to check air pressure.




MON-FRI 7-6 / SAT 8-5

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Chip guards are used to protect the operator and people working in the vicinity from flying chips and particles. They can either be screens or other solutions to prevent eye and body injuries. It is important to keep in mind that some safety equipment only protects the operator, and these may need to be supplemented in order to protect people nearby. Furthermore, personal safety equipment such as hearing protection and full-cover goggles must be used.” Two ends fitting together: HUGE OSHA violation. Pocket air blowers are also illegal. The DF-BG601 Venturi Blow Gun from Dent Fix Equipment is designed to meet the safety standards of OSHA and provide the user with the most thrust possible. IT WORKS.

Particulate Respirator. Fig. 18

Vapor Respirator. Fig. 19

Respirators (See Fig. 18, 19 and 20) From OSHA website:

• Employers must provide a medical evaluation to determine employees’ ability to use a respirator before fit testing and use. The employer must

Combination Respirator. Fig. 20



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use a physician or other licensed health care professional (LHCP) to perform medical evaluations using a medical questionnaire or by conducting a medical examination. • Failure to conduct fit testing prior to respirator use, and at least annually, was the fourth-most-cited respiratory protection violation (failing to provide information to voluntary users was number three), according to the BLS study. All employees using a negative or positive-pressure tight-fitting face piece respirator must pass an appropriate qualitative fit test or quantitative fit test. Fit testing is required prior to initial use, whenever a different respirator face piece is used, and at least annually thereafter. Proper respirator size is determined through a fit test. The following is a true story of a shop owner in Colorado.

Years ago, this shop owner embarked on the road to lean production. I marveled at how he transformed his facility into a totally lean collision center. In June of 2016, an OSHA inspector walked into his shop on the Isocynate and lift protocol. OSHA

can arrive at your shop unannounced to determine how you manage your employee protection for isocynates. The first item the inspector wanted to view was the shop’s respirator fit-test report. My friend told the inspector that he had not done it, but was planning on getting it done in the near future. The inspector excused himself, went to his car and came back with a hard hat with a video camera attached to it. He started taping the initial interview again and now wanted to see the shop. My friend asked about the fine and nearly had a coronary when told it would be $7,000. After seeing the cleanliness of the shop, the fine was reduced to $1,500. The inspector also stated that he could appeal the fine, but pointed out a few smaller OSHA infractions. The inspector told him to get the test done ASAP and let him know when it was completed. The shop owner called his Kent agent, and it was done the following week. My question to you: Have you done your yearly fit test for all body technicians and helpers, painters and helpers and detailers (only if they use

rubbing compound-crystaline silicon protection). If the answer is no, get it done NOW.

in use?

Did you know that leaving the funnel lid open on a solvent waste drum is an OSHA violation?

Having an open container of thinner for cleaning a paint gun will result in a huge OSHA fine.

Fig. 21

Respirator storage bag from Kent Automotive. Fig. 22

Did you know that it is an OSHA violation if the respirator is not stored in an enclosed container when not

Preventative Maintenance Preventive maintenance can be defined as a program in which wear, tear and change are anticipated, and continuous actions are taken to ensure peak performance and efficiency to minimize premature deterioration. Minimize downtime by correcting minor problems before they become major repairs. A detailed service record is instrumental in tracking booth performance. A service report baseline of booth performance can be established, as all of the critical set points and readings are recorded. Preventive maintenance involves a planned and controlled program of systematic inspections, adjustments, lubrication and replacement of components, as well as performance testing.

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Over 70 Million Vehicles Are on the Road With Open Recalls by Consumer Federation of America,

More than 70 million vehicles on the road with open recalls pose a significant highway safety danger. “While these open recalls present a clear hazard to the occupants of these vehicles, they are also a hazard to the rest of the driving public,” said Jack Gillis, CFA’s executive director and author of “The Car Book.” The high number of open recalls means that a significant number of owners are “turning in” used cars with an open recall or those vehicles may be recalled by the manufacturer while waiting to be resold. Some car dealerships are violating state laws that prohibit them from selling unsafe vehicles, particularly when they are subject to a safety recall. The result: A significant number of used vehicles are likely to be sold with open recalls. While the subsequent owner can have any recall addressed at no charge for 15 years from when the recall was issued, they may not know about the recalls or fail to check their particular vehicle. They may also experience lengthy delays in being able to obtain repairs due to severe shortages of repair parts or the

manufacturer’s failure to provide a remedy. The automobile recall program is one of the government’s most important auto safety functions, but to be truly effective, recall completion rates must be dramatically increased. “It’s simply not enough to announce a recall; the car companies, car dealers and government must do everything possible to remedy those recalls,” said Gillis. “Under federal law, car dealers can’t sell new cars with open recalls, and under state laws, car dealers are not allowed to sell recalled used cars either. But those laws are not being adequately enforced. With today’s communication technology, social media and information databases, there is no excuse not to significantly increase compliance with safety recalls.” The entire auto industry, all levels of government and individual consumers each have an important role to play in ensuring that safety recalls are performed. The huge rental car industry must acknowledge and respect the importance of recalls, as should the rest of the automotive use and retail industry. Needed Actions To Protect the American Public from Recalled Vehicles

ALLDATA Wins 2018 PTEN Innovation Awards, Continues To Win at NACE by Chasidy Rae Sisk

Recently, ALLDATA, an AutoZone company, won two 2018 PTEN (Professional Tool & Equipment News) awards: one in the Scan Tools category for ALLDATA Diagnostics and one in the Computers and Software category for ALLDATA Collision Advantage. ALLDATA President Satwinder Mangat stated, “We are very proud to be honored with these awards. Innovation is the core of our legacy, and it drives our vision to be the leading data-driven solutions provider in the industry.” Designed to recognize the most innovative products introduced in the last year, contestants for the PTEN Innovation Awards are evaluated by a panel of judges consisting of technicians and shop owners who select winners based on their ability to make vehicle diagnosis and repair easier and more efficient as well as to make shops more productive. ALLDATA Collision Advantage analyzes estimates to ensure they’re OEM-accurate and contain thorough 72

documentation, providing shops with the backup needed to charge for necessary repairs. Collision Advantage works with all three major estimating systems and delivers OEM alerts, vital repairs and manufacturer position statements on a single screen. Shops can use ALLDATA Diagnostics™ to turn a tablet into a professional-level scan tool with ALLDATA built in. With unlimited pre- and postscans, no per-scan charge and no charge for software or data updates or even the equipment, the tool’s cost is all included in one subscription fee that allows shops to limit liability by using ALLDATA Diagnostics to conduct full-system exportable pre- and post-repair scans. At NACE Automechanika in Atlanta, ALLDATA Diagnostics was voted the 2018 Innovation Zone Winner in the Repair and Maintenance category. Mangat stated, “By tackling the challenges our customers face day-in and day-out, our teams are inspired to deliver innovative solutions like ALLDATA Collision Advantage and ALLDATA Diagnostics.”


• State attorneys general should enforce existing state laws that prohibit car dealers from knowingly, negligently or deceptively selling unrepaired recalled used cars.

• In addition, Congress and the president should enact federal legislation, enforceable by NHTSA, to prohibit car dealers from selling recalled used cars.

• Require fleet operators to remedy open recalls upon notice and prior to returning vehicles to service. • Recalled taxis and ride service vehicles must be remedied upon notice and prior to returning vehicles to service.

• Auto auction companies must remedy recalls during their refurbishing process and prior to the transfer of the vehicle.

• Require car companies to send out notices (by e- and postal mail) every two months until the recall is resolved or vehicle has been removed from service.

• Require DMVs and state inspection

programs to include VIN-specific recall notices on registration renewals and inspections to alert the owners that their vehicles have unrepaired recalls. • The government (NHTSA) must initiate an effective public education campaign to get vehicle owners to sign up for recall notifications.

• New and used car dealers must register owners for recall notices on as part of the selling paperwork. Insurance companies should provide a recall report before providing insurance.

• Manufacturers must provide loaner cars for owners of recalled vehicles when there are significant delays in obtaining recall repair parts. “Corporate America and the government have developed massive database and information systems for advertising, marketing and tracking purposes. It’s time to put those same systems in place for remedying recalls,” concluded Gillis. We thank for reprint permission.

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833-821-4200 (925) 676-9592 (925) 671-7839 Fax M-F 7-5; Sat. 8-5 / NOVEMBER 2018 AUTOBODY NEWS


Body Shop Owner Finds Damage on Used Vehicle With Clean CARFAX Report by Nancy Amons, WSMV News 4

The average used car costs nearly $20,000, according to If you’re a buyer, you want to make sure you’re getting your money’s worth. The News 4 I-Team found that vehicle history reports like CARFAX won’t always tell you what you want to know—for example, whether the car has ever been in an accident. A News 4 I-Team producer was sent car shopping with Justin Holder, a car customer. News 4 recorded everything on an iPhone camera. Holder and the News 4 producer looked at a 2017 Lexus SUV with a sales price of about $78,000. The salesman said the vehicle’s CARFAX report showed it had a clean title and had never been in a wreck. “It’s got a clean CARFAX. No accidents,” the salesman said. News 4 asked if they could take the Lexus to a shop to have it checked out. “If you want to take it for an inspection, you can,” the salesman said. When they brought the Lexus to a local body shop, the shop owner immediately spotted indications that several sections of the SUV had been painted, like the back lift gate, for example. “And the front bumper’s been done, too,” the body shop owner said. News 4 agreed not to use his name; he’s been in business for 35 years. “This side’s been done, too,” he

said, showing that the paint resembled an orange peel’s bumpy texture, rather than a banana skin’s smooth texture. So how did the Lexus have a clean CARFAX report? That’s where you have to be careful. Companies like CARFAX get their information from police reports, insurance companies, repair shops and other sources. But not every wreck is reported to police or to an insurance company. “Minor fender benders and such, people just fix themselves instead of turning them into their insurance,” the body shop owner told News 4. “They pay for it out of pocket, not turning it into insurance. So nobody knows.” News 4 went to the car dealership and pointed out the painted areas to the salesman. He didn’t know they were recording with their iPhone. “Half these cars are painted,” the salesman said. News 4 then told the salesman that they were the News 4 I-Team. They were greeted by Hans Nikenjad, who introduced himself as the dealership’s owner. Nikenjad said the Lexus was a lease return that they had bought at an auction. “This car hasn’t had any paint work on it,” Nikenjad told I-Team’s Nancy Amons. “To the best of our knowledge—I mean, the auction company didn’t disclose any paint work on the vehicle when we purchased it.” News 4 showed him what the body shop owner had pointed out. Nikenjad told Amons that buyers

Polyvance Announces Support of I-CAR’s Sustaining Partner Program Polyvance is proud to announce its support of I-CAR’s new Sustaining Partner™ program.

Polyvance has been part of ICAR’s Industry Training Alliance® program since 2015. Polyvance offers the only recognized hands-on nitrogen plastic welding training in the industry. The Industry Training Alliance recognizes training provided 74

by industry partners like Polyvance by allowing students to redeem such training for I-CAR continuing education credit hours. However, up until this point, technicians would have to pay I-CAR for the credit hours for training provided under the Industry Training Alliance program. Now, with the advent of the Sustaining Partner program, ICAR will no longer require the technician to pay for credit hours – I-CAR credits will come at no additional cost when training is provided by Sustaining Partners, like Polyvance.


are welcome to have a car checked out because there could be some history the dealer doesn’t know about either. In fact, CARFAX warns consumers on its own website that CARFAX may not know about every accident. The website says: “CARFAX receives accident information from thousands of sources, but not every accident or damage event is reported and not all reported are provided to CARFAX. CARFAX always recommends the CARFAX Report is used along with a pre-purchase vehicle inspection and thorough test drive to check for prior repairs, hidden damage and anything that might not have been reported to CARFAX.” Justin Holder, the buyer who went car shopping with the News 4 producer, didn’t buy the Lexus and wants to warn other buyers to bring any car they’re considering buying to a mechanic or a body shop. “Lesson learned. Just check anything before you buy,” Holder said.

You may still want to buy a car that’s had body work, the body shop’s owner said, but having the information could help you negotiate a few thousand dollars off the price. CARFAX sent News 4 the following emailed statement: “CARFAX has more than 112,000 domestic and international sources reporting information to us, including state DMVs, insurance companies, police departments, service and repair shops, auto auctions and more. We work tirelessly to add new sources and more information that helps people buy and sell used cars. While thousands of accidents occur every day that go unreported to anyone, we’re happy to add any information someone has about an accident to the CARFAX Report. Getting a CARFAX Report is one important step in the used car buying process, along with a thorough test drive and inspection by a certified, trusted mechanic.” We thank WSMV News 4 for reprint permission.

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SO. CAlifornia MINI of Escondido Escondido 800-544-4269 760-747-0894 Fax


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888-840-8416 The Dealers Above Are Original MINI Parts Distributors ©2018 MINI, a division of BMW of North America, LLC. The MINI name, model names and logo are registered trademarks.

Fax 818-778-2090



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Subaru Destroys 293 Ascent SUVs After Coding Error Leads to Unsafe Cars by Jessica Miley, Interesting Engineering

A coding error has led Subaru to recall and dispose of 293 of its Ascent 2019 SUVs. A National Highway Traffic Safety Administration (NHTSA) report revealed that the error caused robots building the cars to miss two critical welds in the car’s fabrication.

The welds were located on the car’s B-pillars, which hold the hinges to the second-row doors. The missing welds reduce the overall strength of the car’s body and could result in passengers suffering injury in a crash. No Fix Available on Post-Production Vehicles There is no way to fix the error postproduction, so all the cars needed to be destroyed rather than refurbished. Subaru said only nine of the affected cars were actually in the hands of consumers and that all affected customers would receive a replacement vehicle.

“All potentially affected vehicles will be inspected by an SIA factory representative, and if the vehicle is missing any spot welds, the vehicle will be replaced with a new one. There is no physical remedy available; therefore, any vehicles found with missing welds will be destroyed,” a document submitted to the National Highway Traffic Safety Administration read. Software Errors Rare in Modern Carmakers The defected cars were located between July 13 and July 21, although not all cars produced in this model were affected by the flaw. The company launched an investigation in production procedure after an audit discovered a single example of the mistake in July. According to Stout’s 2018 report of Warranty and Recall, almost 8 million vehicles were recalled in 2017 because of a software or integrated circuit issue. This year, other major car makers like Ford and Tesla have also experienced costly recalls due to errors. As we head into the robot revolution, automakers need to take a

warning from Subaru and ensure development practices are strict without any exceptions on release quality. Although it isn’t common to hear of coding mistakes causing production problems, it isn’t totally unheard of. In the 1980s when GM began a major push to automate its car assembly lines to stand a chance against its Japanese competitors, the new robots in the paint shop turned on each other rather than the cars in front of them. GM didn’t get off with just the one instance; robots responsible for fitting windscreens reportedly liked to smash them up instead, and in a case similar to Subaru, the spot welding robots began welding doors shut rather than their hinges. Even Tesla CEO Elon Musk admits that having robots isn’t always the best solution. In an interview earlier this year, he admitted that sometimes the robots slow down production rather than make it quicker. Via: Safety Recall Report/Subaru We thank Interesting Engineering for reprint permission.

Original Thought #78


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Center BMW Sherman Oaks 818-990-9518

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Latest ‘Who Pays for What?’ Survey Open

Now with four years of data from “Who Pays for What?” surveys, Mike Anderson of Collision Advice can point to some changes within the industry that the survey results reflect. “This summer, more than 1 in 4 shops—27 percent—reported being paid to set up and perform destructive test welds ‘always’ or ‘most of the time’ by the eight largest national insurers,” said Anderson, who conducts the surveys with CRASH Network. He said the final of the four 2018 “Who Pays for What?” surveys is open now through the end of October at: PH5C3X. Anderson said the survey can be completed by any shop owner, manager or estimator who is familiar with the shop’s billing practices and the payment practices of the largest national insurers.

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AAPEX 2018 To Introduce Virtual Vehicle Challenge In a new, one-of-a-kind virtual reality experience at AAPEX 2018, buyers will have a chance to test their skills as they journey into a virtual garage, select automotive parts and install them on a vehicle.

AAPEX represents the $740 billion global automotive aftermarket industry and will take place Tuesday, Oct. 30 through Thursday, Nov. 1 at the Sands Expo in Las Vegas, NV. The AAPEX Virtual Vehicle Challenge will take place daily in Mobility Garage #1, Shop Equipment and Technology, in the Titian and Bellini Ballrooms at The Venetian. Daily winners of the Virtual

Vehicle Challenge will receive free AAPEX 2019 registration and housing for four nights. Participants must be registered AAPEX buyers to be eligible to win. Winners will be contacted via email after the close of AAPEX 2018. Sponsors of the Virtual Vehicle Challenge are the Auto Care Association, BOLT ON TECHNOLOGY, Exide Technologies, Motorcraft - Ford Motor Co., NGK Spark Plugs, Temel Gaskets and ZF Aftermarket. AAPEX 2018 will feature more than 2,500 exhibiting companies displaying the latest products, services and technologies. More than 47,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2018.

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Think Genuine Subaru Parts.

Collision Repair Education Foundation Receives $25,000 Donation From Hertz The Hertz Corporation has donated $25,000 to the Collision Repair Education Foundation to assist the charitable organization’s efforts to

support high school and college collision school programs, instructors and students across the country. “The body shop and insurance industries have been instrumental partners over the past 20 years, so we certainly understand the industry’s need for qualified graduates of collision school programs,” said Bob Stuart, Hertz executive vice president of global sales. “We are


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proud to show our support by helping to provide meaningful opportunities for these students in collision education.” CREF Executive Director Clark Plucinski said, “I would like to thank Hertz for their support of the Education Foundation’s work improving high school and college collision school programs. Improving collision schools helps students have the skills industry employers need, and connecting those students with the array of career opportunities in our industry, they are better prepared to enter the industry as productive, efficient, entrylevel employees.” Industry members interested in joining the Collision Repair Education Foundation’s roster of supporters to assist high school and post-secondary collision school programs and students should contact Director of Development Brandon Eckenrode at (312)2310258 or

Monrovia (626) 359-8291 (626) 932-5660 Fax Mon.-Fri. 7-6; Sat. 8-4

Subaru of Glendale Glendale (818) 550-1500 (818) 549-3850 Fax Mon.-Fri. 7-6; Sat. 8-4

Subaru of San Bernardino San Bernardino (909) 888-8686 (909) 571-5483 Fax Mon.-Fri. 7:30-6; Sat 7:30-5


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Musk Blames Trailer Shortage for Tesla's Model 3 Delivery Delays by Russ Mitchell, Los Angeles Times

Elon Musk said an “extreme shortage” of car carrier trailers is partly to blame for Tesla’s delivery woes. And in typical Musk fashion, the answer is for Tesla to build its own trailers. That has trucking industry executives and analysts scratching their heads. “There’s no shortage that I know of,” said Guy Young. As general manager of the Auto Haulers Assn. of America, he would know. “There’s a general shortage of drivers, but we’ve got a lot of members with drivers and car carriers who could supply what they need.” Antti Lindstrom, a trucking analyst for IHS Markit, is flummoxed too. “I have never heard of a situation like that,” he said. “In my experience there is always some available capacity that can be harvested” — especially, he said, for a well-known company with a $50 billion market value. “It’s confusing. It doesn’t sound real to me.” Many Tesla buyers complain they’ve paid full price for one of the company’s new Model 3 vehicles but haven’t received them or had planned deliveries canceled. The auto haulers’ Young said the problem more likely lies with Tesla’s own logistics operation. “It’s like anything else,” he said. “If you don’t start planning ahead of time, building relationships, it can get a little difficult.” Tesla declined to discuss trailer shortages, or details of any plans to build its own, with The Times.

It’s the build-your-own part that puzzles Frank Maly, a trucking analyst at ACT Research. “If they’re talking about building [trailers] from the ground up, that would be a surprise to me,” he said. First, the National Highway Traffic Safety Administration has a long checklist of regulatory information

Logistics isn’t the only challenge Tesla is attempting to solve by taking matters into its own hands. Facing a shortage of body parts to repair Teslas involved in car crashes— some owners have waited months to get their cars back from such fixes— the company this year began opening its own “light collision repair” body shops. So far, there are nine. On Sept. 16, Musk tweeted that Tesla “is bringing most collision repairs inhouse” because delays at third-party body shops are “driving Tesla owners (and us) crazy.” He followed with a burst of tweets. “Having all parts in A truck carries new Model 3s from Tesla’s Fremont, CA, stock & not waiting for insurassembly plant. Credit: Russ MItchell, Los Angeles Times ance approval” would make that must be submitted and processed “a world of difference,” one said. In anfor a new commercial trailer to be other he said he’d reduce body work used on public highways. Also, mate- turnaround time to “under an hour.” rials, tooling, an assembly line and Asked about the speed claims, trained employees would be needed to Giovanna Tanzillo, co-owner of Upbuild them. town Body & Fender in Oakland, CA, It’s possible, though, to build a said: “I do not know how that is possystem inside a regular enclosed semi- sible. I’d be interested in knowing trailer known as a “dry van” to hold about eight cars without necessitating government approval, Maly said. It’s called an “upfit” and it’s used by several automakers, he said. Musk, the chief executive of Tesla and SpaceX, “makes cars, he makes rockets, so there’s a fighting For Your Collision Job. chance they could get that up,” Maly said. “But then the challenge is, where Visit these Genuine do you get the dry vans?” Hyundai Parts Dealers: With the U.S. economy humming, new dry vans also are in high demand. “If you ordered one today, you might get it in April,” Maly said.



So. California

Certified Collision Group Adds 35 New Locations

Certified Collision Group™ (CCG) recently announced the signing of 35 additional collision repair centers todate for Q3 and the key executive and management position appointments of Bob Cornelius, Patrick Fahey, David Ball, Angela DeCrow and Sam Demas. With 43 national vendor partnerships, CCG locations in 34 states provide strategic insurance partners and consumers with a broad selection of the most stable, highest quality, best-performing collision centers— 78

more myself.” A basic bumper replacement takes at least 24 hours, she said; “You can’t rush it” without sacrificing quality. A new door could be hung in an hour, but the vast majority of jobs would take far longer, Tanzillo said. Having Tesla parts in-house could speed the process, she said. It also helps that Teslas come in only a few colors. A body panel could be painted in an hour, Tanzillo said, but most cars get faded by the sun, which means a paint job requires blending and matching. A high-quality job would take hours. Uptown used to work on Tesla cars, “but we do work on them now only when parts are not necessary,” Tanzillo said. “We can’t get parts. When we can, they won’t ship them to us. They have us pick them up. They want to control everything. There are plenty of other models out there.” Tesla declined to comment about Musk’s claims or body shop expansion plans. We thank Los Angeles Times for reprint permission.

providing more than 1,500 OE certification badges. “Since CCG’s 2014 formation, the organization continues to be methodical in its approach to strategy, growth management and talent acquisition—acknowledging that with our non-intrusive, highly differentiated and valuable to collision, insurer and supplier constituents platform— CCG would consistently out-pace our peers respective to growth and results,” stated Bruce Bares, CCG president and CEO.


No. California





San Diego 4797 Convoy St.

858-300-3331 Fax

Mon-Fri 7am - 6pm; Sat 8am - 5pm

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650-994-2459 Fax Mon-Fri 7am - 6pm

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Long Beach 562.597.4892 562.343.5088 Fax M-F 7:30am-5pm

Santa Monica 877.842.9692 310.481.8216 310.393.6982 Fax M-F 7:30am-6:30pm Sat 8am-4pm

Audi of Downtown LA

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Los Angeles 213.747.7248 213.222.1261 Fax Ask for Carlos or Fausto

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Audi Fresno Fresno 559.860.4000 559.476.1734 Fax M-F 8am-5pm Sat 8am-1pm

Audi Temecula Temecula 951.200.8181 951.600.0619 Fax M-F 7am-6pm

Van Nuys 818.907.4482 818.907.4405 Fax M-F 7:30am-5:30pm

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Washington Audi Seattle Seattle 206.634.8200 206.547.1581 Fax M-F 7am-6pm / NOVEMBER 2018 AUTOBODY NEWS


After the Donation: The Nolan Family Uses Benevolence Car to Improve Their Lives by Ed Attanasio

Some Benevolence cars are used by their recipients for many years as a reliable form of daily transportation, while others eventually sell them or give them to family members. Either way, the vehicle helps these families and individuals enhance their lives while setting themselves up for ongoing success. In many ways, these vehicles enable people to pay it forward and help others after receiving the gift of transportation. In 2016, military veteran Cassidy Nolan and his wife, Jillian, drove their 2015 Chrysler 200, donated by Hertz and refurbished by Mike’s Auto Body, until their family increased in size, requiring a larger vehicle. “We now have a third child, Colt Maximus Nolan, so we had to get a bigger car, so now we have a 2016 Ford Explorer,” Cassidy explained. “But without the money we received from the sale of the Chrysler, we never would have been able to acquire our new vehicle. “When we got the car from Mike’s Auto Body, it offered us mobility and enabled us to achieve so many things that we wouldn’t have

been able to do. It gave us a great jumpstart. We were able to go on a couple family vacations because of that car, so it definitely improved our overall quality of life. We visited family in Chico, CA, and also visited the Monterey Aquarium and took another vacation where we drove more than 2,300 miles throughout the West over three weeks. It also gave us financial support so that we could get a new vehicle and go to the next level as I pursued my education.” At the time of the vehicle presentation, Cassidy was a student at Napa Valley Community College (NVC), and now he is on track to graduate from the University of California, Berkeley (known as Cal) next year in May. He was also the social media director of Cal Veterans Group when he received the car, but now he is the organization’s president and proud of it. In this role, he is in a position to help many of the 300 veterans who are currently enrolled at Cal. “Cal Veterans Group helps veterans work back into civilian life and re-adjust,” Nolan said. “We are dedicated to providing programs and services in support of the academic and personal success of student veterans

New Windshield Patent May Change Auto Glass Repair, Replacement by Emmariah Holcomb,

Four Mexican inventors are changing the direction of automotive windshield breaks. The team, with Ford global technologies in Michigan, has been working on a way to create a defined break for laminated windshields that directs a break outward. Originally, they had filed for a patent in July 2016, and they were recently granted a patent for their design in June of this year. A laminated windshield is made up of an outer and inner layer of glass, while plastic or a specially designed film is commonly found between both layers and is known as the interlayer. The main benefit of interlayers is that it holds the inner and outer layers of glass together if the windshield breaks, shatters or becomes damaged in any way. Doing this can help reduce the amount of injury those inside of the vehicle may face. But what about if a person or persons want to safely escape the vehicle? Their design incorporates a 80

break line with an outward path. The main goal is to provide a way out of the vehicle from the inside in the event of an emergency. As the break line is directed outward, it resists breaking inward, according to the patent, which then allows it to provide higher levels of protection to vehicle occupants. “While laminated glass provides a number of significant safety benefits, it should be appreciated that it can make it very difficult to escape from the interior of a motor vehicle when the doors of the vehicle have been rendered inoperable. …[our] laminated windshield incorporates a break line engineered to break outward toward the outer glass layer, thereby allowing one to actually break the laminated windshield in order to provide an emergency escape route from the motor vehicle,” according to an excerpt from the patent. We thank for reprint permission.


and increasing student veteran access to campus resources and enrichment opportunities. We also play a key role in campus outreach and recruitment of student veterans here at the Cal Veteran Services Center on campus.” The Nolans will never forget the day they received their Benevolence car for many reasons. “We found out that Jillian was pregnant two days before, so we were obviously thrilled,” Nolan said. “In addition, I received the 2016 Veteran of the Year for the 4th Assembly District during that same time, so it was a phenomenal moment for many reasons and a definite life-changing experience.” Nolan was sponsored by the Pathway Home in Napa, which provides veterans with educational, professional and clinical support designed to enhance their lives following military service. Eight technicians at Mike’s Auto Body also donated all of their time to refurbish the vehicle. In addition to the refurbished vehicle, the Nolan family also received one year of insurance paid for by Mike’s Auto Body and provided by Napa State Farm Agent Melinda Adams. In addition, Mike’s Auto

OEM Parts You Need and Trust.

Body also donated a trunk load of gifts for the Nolan family. Now looking back on the entire experience, Cassidy and Jillian are both humble and grateful. “This car helped us so much, and one of the best things about it is that I got to see my husband more frequently,” Jillian said. “The Benevolence vehicle gave us something you can’t buy, and that’s time.” Cassidy wants to thank everyone at Mike’s Auto Body for this unusual act of kindness, he said. “The folks at Mike’s are all about helping people, and the Benevolence Program is a prime example of that,” he said. “A car represents a lot of things—freedom, independence and the ability to have a better and more productive life, and that’s what our Benevolence vehicle did. It set us up for success and it is still giving through the use of our new car.”


Autobody News

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Dave Smith Motors


208-786-1200 Fax


907-365-8677 907-635-8667 Fax

Rydell Automotive Group

Thorson Motor Center



M-F 6am - 7pm Sat 8am - 5pm

M-F 7:30am - 6pm Sat 8:30am - 2pm


386-236-4754 Fax


626-795-6872 Fax


866-333-6083 M-Sat 8am - 6pm

M-F 7am - 6pm; Sat 8am - 5pm / NOVEMBER 2018 AUTOBODY NEWS



When all you need to do is move a vehicle, use:

Stop wasting valuable time looking for cardboard or cleaning mixing boards!

Clean Sheets® Mixing Boards are used by thousands of repair shops to mix epoxies, body filler, fiberglass, plastics, gel, putty and touch-up paint. • Prevents costly reworks • Bonded on 3 sides • Non-absorbing, heavy-duty paper with grip for mixing • Pays for itself the first week you use them!



Clean Sheets®

Go to and watch our video.

“The Original Patented Mixing Pad

Since 1988”


Call your local Jobber or: 800-365-1308


The Secrets of America’s Is noblwe for availa Greatest Body Shops purchase!

Waterborne Wax and Grease Remover SINCE 1985


Available from YOUR local Jobber or CALL: 973.335.2828 FAX: 973.402.7222

by: Dave Luehr and Stacey Phillips

The Book That Will Challenge Everything You Know About the Collision Repair Business.


Order your copy today and join the Body Shop Secrets community!

4x Monthly E-Newsletter. For more information, contact the authors at

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Looking for Good Collision Personnel? •1,262 Collision Techs resumes online •1,295 Painters resumes online •1,177 Estimators & Mgs resumes online •11,256 Mechanical Tech resumes online or 727-733-5600

Your leading source for WESTERN Collision Repair News! / NOVEMBER 2018 AUTOBODY NEWS




November 2018 West Edition  
November 2018 West Edition