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Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@gmail.com.
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CIECAST Prepares Collision Repairers for the EV Revolution
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As electric v ehicles become increas- manufacture the v ehicle. Regardless ingly prevalent―the Edison Elec- of sev erity , follow the OEM procewith Chasidy Rae Sisk tric Institute anticipates 18 .7 million dures without exception to ensure EVs will be on the road by 2030― the v ehicles are safe.” how will these v ehicles impact the B arry asked about possible collision repair industry in general changes in the way OEMs commuand your shop specifi cally How can nicate with the collision industry rey ou prepare? garding repair standards. General Motors’ John E ck, “W e need to make it easier for with Ed Attanasio C hris E vans from S tate F arm, and repairers to access; we want to work Pete T ag liap ietra of NuGen IT, an with the industry to ensure they can OEC company , answered these q ues- repair these v ehicles safely ,” Eck
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pact is damaged most freq uently , rear impact damage seems to be more freq uent in this population; howev er, a lot of the damage is on the front of the v ehicle in total loss scenarios. “Regardless of sev erity , most EV repairs req uire some sort of recalibration, and there’ s a lot of mov ement and trending in the industry around OE repair procedures.” Mentioning that some OEMs hav e implemented security gateway modules that present a hurdle for repairers, Ev ans expressed excitement to see F ord and other OEMs opening their communication sy stems. “The data that exists in ev ent data recorders is going to become more relev ant in the future,” Ev ans said. “Communication from the v ehicle is only going to increase. Howev er, the data that’ s captured is owned by the v ehicle owner or lessee, so we hav e to contend with the added chal-
lenge of introducing consumers into the exchange of data.” Ev ans prov ided a brief sy nopsis of S tate F arm’ s collaboration with F ord, announced in August 2020, in which the insurer is integrating directly with the car itself as they look at solutions around rating, policies and driv ing behav iors. “The obj ectiv e is to dev elop and understand the capabilities, lev erage the sophistication, and use this technology to increase effi ciencies in claims handling,” he said. “There’ s still a lot to learn.” Tagliapietra, business dev elopment leader for NuGen IT, rounded out the series of presenters. He began by discussing recent trends related to OEs’ inv olv ement in the repair process. “With the rise of and refi nement to certifi cation networks, there’s an See CIECAST Prepares, Page 43
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tions and more Jan. 26 during CIE- said. “W e are exploring better and CAS T: Preparing for the EV Rev olu- deeper integration of our content into with Ed Attanasio tion, moderated by CIECA Executiv e the work ow process through a vaDirector Paul Barry. riety of means to make the process Eck, collision manager of GM’ s easier.” customer care & aftersales wholesale Eck also adv ocates for imdealer channel, began by discussing prov ed collaboration among OEMs, some of the opportunities EVs create insurers and repairers, pointing out with Chasidy for v ehicle manufacturers, such Rae as Sisk the many shared metrics as well the ability to work on new technolo- as the shared consumer ev ery one gy and an opportunity for diversifi ca- wants to serv e. tion across the industry . Next, Ev ans, P& C claim con“The build of the [ electric] v ehi- sultant for S tate F arm Insurance cle is diff erent, and though the impact Companies, shared proj ections that may not be as with sev ereThomas structurally Franklin , it 20% to 3 0% of new cars on the road shouldn’ t be v ery dissimilar to what will be an EV by 203 0, noting S tate [ collision repairers] currently see,” F arm has seen the number of EVs Eck said. they insure q uadruple since 2018 . “As long as shops follow the “The market is signaling growth,” OEM repair procedures and safety he said. protocols, repairers should be able to “F rom a claims standpoint, with Attanasio handle EV repair,” EckEd emphasiz ed. we’ v e noticed an interesting dy nam“OEs know the v ehicles better than ic with EVs,” Ev ans added. “Unlike anyone―we design, engineer and most collisions where the front im-
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