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AUTOBODYNEWS.COM

Vol. 10 / Issue 6 / September 2019

U. S. District Judge Dismisses Repairify’s Lawsuit Against AirPro Based on Venue, Without Prejudice

Solving the Tech Shortage: Focusing on Kina’ole: Doing the Right Thing for the Right Reason

by Chasidy Sisk

by Stacey Phillips

On July 15, U. S. Southern District of Texas Judge Ewing Werlein Jr. released a final judgment in the lawsuit filed against AirPro Diagnostics by asTech parent company Repairify. The case was dismissed because Judge Werlein found there were insufficient grounds for Repairify to sue AirPro in the federal Texas district; however, the ruling merely addressed the venue, not the merits of the case on relevant laws. Because the case was dismissed without prejudice, Repairify is permitted to refile the law-

suit, though the company has not yet indicated whether it intends to do so. In a statement released on July 17 about what it referred to as “asTech’s second unsuccessful attempt to use litigation to damage AirPro’s growth in the marketplace,” AirPro President and CEO Lonnie Margol said, “AirPro remains confident that its ‘Truth Campaign,’ listed on our website, can easily be verified through an independently conducted, side-by-side comparison and renews its challenge to asTech to participate. We are, however, confident that See Lawsuit Against AirPro, Page 12

Marketing for Shops: Does Yelp Bully Body Shops? 0by Ed Attanasio

Some shops have told me Yelp is unfair, unless they’re willing to buy an advertising plan for $300-$500 or more. Shop owners aren’t fond of it, but they realize Yelp isn’t going anywhere any time soon. Some try to ignore Yelp altogether while others seemingly live and die with each review, so it’s always a hot topic amongst small business owners. Years ago, I heard a representative from Yelp who was invited to speak at a California Autobody Association (CAA) meeting in San Jose, CA. After his brief presenta-

Samantha McCauley, a collision repair refinish instructor at Hammond High School in Hammond, IN, said it can be very challenging to acquire the proper tools and equipment needed in her classroom to properly instruct students.

tion, there was a question-and-answer session and at one point I thought - I hope they don’t lynch this poor guy! Many of the shop owners in attendance vented their many grievances about Yelp, including the authenticity of reviews and preferential treatment for shops that buy advertising. The controversy surrounding Yelp was re-ignited with the recent release of Billion Dollar Bully, a new documentary about Yelp that you can watch on Amazon and iTunes. It claims that Yelp extorts small business owners for advertising fees in See Marketing for Shops, Page 32

Toby Chess presented Samantha McCauley, a collision repair refinish instructor at Hammond High School in Hammond, IN, with two full toolboxes during the CIC in July, courtesy of March Taylor Scholarship Fund.

“There are a lot of times that I request equipment and I’m sure other teachers across the country are in the same predicament,” she said. “Our administration says to put our requisition forms in; every week for months, we follow up to find out what happened to the requisition forms only to find out the funds are already gone.” McCauley recently received a special gift to help alleviate that frustration. During the Collision Industry Conference (CIC) in Indianapolis, Toby Chess presented McCauley with two toolboxes, one for her own needs and the other for her students to use. The toolboxes were awarded on behalf of the March Taylor Scholarship Fund. “I truly appreciate what you are See Focusing on Kina’ole, Page 14

CIC: Regulators Show New Interest in ‘Most-FavoredNation’ Clauses by John Yoswick

What does Amazon’s contract with some online sellers have in common with State Farm’s direct repair agreement? The answer: most-favored nation clauses. Scrutiny by government regulators could be behind Amazon’s decision earlier this year to drop that clause in the United States, which required third-party sellers to price their products on Amazon no higher than they do anywhere else. Amazon had previously ceased using such “mostfavored-nation” (or “price parity”) contract clauses in some European countries after government investigations. The revived interest in the po-

tentially anti-competitive impacts of most-favored-nation clauses (MFNs) – such as the one State Farm “Service First” shops have had to sign since 2006 – was discussed by the Collision Industry Conference (CIC) “Governmental Committee” in Indianapolis in late July. Michigan attorney Stephen Bolerjack, whose practice focuses on antitrust and contract issues in the automotive industry, said that on the surface, MFNs appear pro-competitive and simplify the negotiation process between parties. But they also can focus solely on price and overlook other factors that can impact pricing, he said. “If the seller is doing something different with other buyers, there’s a See CIC: Regulators, Page 28

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CONTENTS

AUTOBODY AASP/NJ Continues Support of John Theurer Cancer Center. . . . . . . . . . . . . . . . . . . . . . . 16 AASP-MA Educates Members on Labor Rate Survey . . . . . . . . . . . . . . . . . . . . . . . . 20 Cape Cod Coalition Forms to Support Next Generation of Right to Repair . . . . . . . . . . . 24 CARSTAR Partners With Axalta for the

President . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Caliber Collects Over $900,000 in Donations. . 16 CIC: Regulators Show New Interest in ‘Most-Favored-Nation’ Clauses . . . . . . . . . . . 1 Factory Collision and Restoration Earns Certification and Recognition . . . . . . . . . . . 10 Ford Warns Elon Musk That Tesla is Competing

NASCAR Cup Series Race in NY. . . . . . . . . . . 8

With the ‘Ultimate Disruptor’ . . . . . . . . . . . . 72

Coleman’s Collision in Auburn, ME, Donates Van . 10

Garmat Builds Upon CARSTAR Partnership . . . 33

Comedian Featured in YouTube Video From

Hyundai and Kia Airbag Lawsuit Says

Barry’s Body Shop in NY . . . . . . . . . . . . . . . 22 Corey Seymour Gets Probation for Money Laundering . . . . . . . . . . . . . . . . . . . . . . . . . 26 Deserving NJ Area Veterans Receive Donated Vehicles at NABC Fundraiser . . . . . . . . . . . . 33 Environmental Advocates Rally for Electric Cars in Camden County, NJ. . . . . . . . . . . . . 34 Fire Breaks Out at a Body Shop in MA . . . . . . . 13 Gerber Collision & Glass Acquires 16 Collision Locations in New York . . . . . . . . . . . 4 Haskins Automotive and GEICO to Donate Vehicle . . . . . . . . . . . . . . . . . . . . . . . 8 Long Island Women Business Owners Now Lead New York Auto Dealers Board . . . . . . . 23 MassBay Celebrates 16 Years as GM Satellite Training Center . . . . . . . . . . . . . . . 30 New Pottstown, PA, Body Shop Eyed for West High Street . . . . . . . . . . . . . . . . . . . . . 36 Northeast Association Event Announcements: September 2019. . . . . . . . . . . . . . . . . . . . . . 6

Airbag Control Units Fail . . . . . . . . . . . . . . . 70

Anderson - Check OEM Procedures Before Disconnecting, Reconnecting Batteries . . . . 50 Ledoux - 50 Years - A Retrospective . . . . . . . . 58 Ledoux - Hey Buddy … Got a Millisecond? . . . 46 Phillips - How to Leverage the Certified Repair Model . . . . . . . . . . . . . . . . . . . . . . . 64

NATIONAL AAPEXedu to Address Aftermarket Trends . . . . . 6

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli, Gary Ledoux Advertising Sales: Joe Momber, Bill Doyle, Norman Morano, Kelly Hall (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bill Pierce Art Director: Rodolfo Garcia Graphic Designer: Vicki Sitarz Online and Web Content Editor: Alexis Wilson Accounting Manager: Heather Priddy Editorial/Sales Assistant: Randi Scholtes Office Assistant: Dianne Pray

Serving New York, New Jersey, Pennsylvania, Delaware, Maryland, Northern Virginia, Connecticut, Rhode Island, Massachusetts, Maine, New Hampshire, Vermont and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2019 Adamantine Media LLC. Autobody News P.O. Box 1516, Carlsbad, CA 92018 (800) 699-8251 / (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.comx

Accuvision-3D . . . . . . . . . . . . . . . . . . . . . . . 40

Long Automotive Group . . . . . . . . . . . . . . . . 55

Acura of Westchester . . . . . . . . . . . . . . . . . . 70

Malco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

AkzoNobel Coatings, Inc. . . . . . . . . . . . . . . . 21

Matrix Electronic Measuring. . . . . . . . . . . . . 35

Alloy Wheel Repair Specialists, LLC. . . . . . . . 20

Mazda Wholesale Parts Dealers . . . . . . . . . . 72

Audi Queens . . . . . . . . . . . . . . . . . . . . . . . . 26

McGovern Chrysler-Jeep-Dodge-Ram . . . . . 10

Audi Wholesale Parts Dealers. . . . . . . . . . . . 69

Mercedes-Benz of Atlantic City. . . . . . . . . . . 53

AutoNation Collision Parts . . . . . . . . . . . . . . 15

Mercedes-Benz of Fort Washington . . . . . . . 53

Axalta Coating Systems . . . . . . . . . . . . . . 2, 12

Mercedes-Benz of Paramus . . . . . . . . . . . . . 58

Bical Auto Mall . . . . . . . . . . . . . . . . . . . . . . . 44

Mercedes-Benz of West Chester . . . . . . . . . 53

Blowtherm USA . . . . . . . . . . . . . . . . . . . . . . 47

Mercedes-Benz of Wilmington . . . . . . . . . . . 48

BMW Wholesale Parts Dealers . . . . . . . . 60-61

Mercedes-Benz Wholesale Parts Dealers . . . 67

Cadillac of Mahwah . . . . . . . . . . . . . . . . . . . 52

MINI Wholesale Parts Dealers. . . . . . . . . . . . 62

Central Avenue Chrysler-Jeep-Dodge-Ram . 17

MOPAR Wholesale Parts Dealers. . . . . . . 42-43

Certified Automotive Parts Association . . . . . . 8

New Holland Chrysler-Dodge-Jeep-Ram . . . 40

Cherry Hill Dodge-Chrysler-Jeep-Ram . . . . . 22

New Holland Ford. . . . . . . . . . . . . . . . . . . . . 23

Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . . 74

New Holland Toyota . . . . . . . . . . . . . . . . . . . 28

SCC’s New Dean Receives National Award . . . 52

Colonial Automotive Group . . . . . . . . . . . . . . 51

Nielsen Ford. . . . . . . . . . . . . . . . . . . . . . . . . 13

Solving the Tech Shortage: Focusing on Kina’ole:

Courtesy Mitsubishi . . . . . . . . . . . . . . . . . . . 56

Nissan/Infiniti Wholesale Parts Dealer . . . . . 66

Criswell Chrysler-Jeep-Dodge-Ram . . . . . . . 30

Northstar Kia . . . . . . . . . . . . . . . . . . . . . . . . 62

Dent Fix Equipment . . . . . . . . . . . . . . . . . . . 31

Nucar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Solving the Tech Shortage: In-Prison Automotive

Diamond Standard Parts . . . . . . . . . . . . . . . 37

Porsche Wholesale Parts Dealers . . . . . . . . . 65

Programs Provide Education & Training for

Dominion Sure Seal . . . . . . . . . . . . . . . . . . . 33

SATA Dan-Am Company. . . . . . . . . . . . . . . . . 5

Eckler’s Automotive . . . . . . . . . . . . . . . . . . . 41

Schultz Ford. . . . . . . . . . . . . . . . . . . . . . . . . 54

ECS Automotive Concepts . . . . . . . . . . . . . . 32

Security Dodge-Chrysler-Jeep-Ram . . . . . . . . 7

Empire Auto Parts . . . . . . . . . . . . . . . . . . . . 34

SEMA Trade Show . . . . . . . . . . . . . . . . . . . . 25

Equalizer Industries, Inc . . . . . . . . . . . . . . . . 29

Sherwin-Williams Automotive Finishes . . . . . 11

FAST Shelter . . . . . . . . . . . . . . . . . . . . . . . . 14

Sorbothane Soft-Blow Mallet . . . . . . . . . . . . 18

Flemington Auto Group. . . . . . . . . . . . . . . . . 49

Spanesi Americas . . . . . . . . . . . . . . . . . . . . 16

Ford Wholesale Parts Dealers . . . . . . . . . . . . 68

Subaru Wholesale Parts Dealers. . . . . . . . . . 64

Fred Beans Parts . . . . . . . . . . . . . . . . . . . . . 76

Tasca Automotive Group. . . . . . . . . . . . . . . . 59

GM Wholesale Parts Dealers. . . . . . . . . . . . . 63

Toyota Wholesale Parts Dealers . . . . . . . . . . 66

GYS Welding USA . . . . . . . . . . . . . . . . . . . . . 24

USI of North America . . . . . . . . . . . . . . . . . . . 9

Honda-Acura Wholesale Parts Dealers . . 38-39

VIP Honda . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Hyundai Wholesale Parts Dealers . . . . . . . . . 72

Volkswagen Wholesale Parts Dealers . . . . . . 73

Why Is Ethics Important for Self-Driving Cars? . . 4

Infiniti of Norwood . . . . . . . . . . . . . . . . . . . . 45

WD-40 Company . . . . . . . . . . . . . . . . . . . . . 19

Wilson vs. Safelite Lawsuit Comes to an

Kia Motors Wholesale Parts Dealers . . . . . . . 71

Westbury Jeep-Chrysler-Dodge-Ram-SRT . . 27

Kia of Attleboro . . . . . . . . . . . . . . . . . . . . . . 56

White Plains Volkswagen . . . . . . . . . . . . . . . 28

Kundert Volvo. . . . . . . . . . . . . . . . . . . . . . . . 50

Yonkers Kia . . . . . . . . . . . . . . . . . . . . . . . . . 46

Hyundai Kona Electric Explodes, Blows Hole in Garage: Cause Unknown . . . . . . . . . 68 Industry Snapshot Survey Updated . . . . . . . . . 30 Marketing for Shops: Does Yelp Bully Body Shops?. . . . . . . . . . . . . . . . . . . . . . . . . 1 Model Y and Gigafactory 3 Heralds a Faster, More Profitable Tesla. . . . . . . . . . . 54 NABC Names Kristle Bollans From Hertz as New Board Member . . . . . . . . . . . . . . . . 70 Pennco Tech Continues to Offer Body & Paint Technician Training. . . . . . . . . . . . . . . 24 Safelite Group Acquires TruRoad . . . . . . . . . . . 13

Doing the Right Thing for the Right Reason . . 1

Potential Hires. . . . . . . . . . . . . . . . . . . . . . . 40 Tesla Owner Gets $1,147 in Supercharger Idle Fees at NY Parking Garage . . . . . . . . . . 18

COLUMNISTS

800-699-8251

ltedesco@autobodynews.com

AutoNation Names Cheryl Miller CEO,

INDEX OF ADVERTISERS

REGIONAL

Too Many Openings & Too Few Techs— A Crisis With No End in Sight . . . . . . . . . . . . 56 U. S. District Judge Dismisses Repairify’s Lawsuit Against AirPro Based on Venue, Without Prejudice . . . . . . . . . . . . . . . . . . . . . 1 Weidmann Named CIECA’s Executive Director . . 4

End Through Court of Appeals . . . . . . . . . . . 55

Launch Tech USA . . . . . . . . . . . . . . . . . . . . . 75

autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Why Is Ethics Important for Self-Driving Cars? by Sean M. Cleary

Around 40,000 people in the U.S. die every year in vehicle accidents and more than a million globally; so, car manufacturers aim to put an end or at least decrease the number of traffic accidents in the near future. It is a daring goal, but so is the intent of creating self-driving cars. Oftentimes, technology and innovation eclipse state and federal legislation, meaning, for now, the automated road ahead remains hazy as lawmakers, courts and initiatives still try to address issues around liability and ethics posed by self-driving cars. The concept of self-driving vehicles is still in its research stage but computerized driving technology is slowly making its way into vehicles we use nowadays. Our cars are already equipped with automated components which can change gears, detect pedestrians, as well as to help us perform difficult maneuvers and force us to wear the seat belt. In the next few years, vehicles able to steer, brake and accelerate on their own are expected to be seen on roads. This technology is thought to help avoid traffic fatalities caused by fatigued or careless drivers. Ethical Concerns: the World of SelfDriving Cars Might Cost Lives In a future where most of the vehicles on the road are fully self-driving, the correct and ethical way of programming such automobiles raises huge problems since this encoded core of the cars is the one that controls the actions of these smart vehicles. But such tough decisions cannot be made only by engineers and IT specialists working for car manufacturers. They have to be shared with the society as this new technology will have a great impact on people’s lives and comes at the cost of the lives on the roadways. It is true that, so far, the number of accidents involving self-driving cars is low. However, this is the result of automated vehicles that simply stop when facing an uncertain situation. As technology continues to take over the automotive industry, self-driving systems may encounter 4

more complex scenarios to instantly react to, and this matter raises important ethical issues.

No-Win Scenarios Undoubtedly, the topic of self-driving vehicles can be a great source of excitement. More than 30,000 deaths are estimated to be avoided every year in the U.S. alone, not to mention the huge importance of these cars in the lives of people with reduced mobility and physical disabilities. However, a constraining issue arises when autonomous vehicles are confronted with where a collision is imminent and not avoidable—even if it complies with the programmed robotic rules or algorithms. Imagine yourself in a self-driving car on a sunny day when you see people waiting patiently at a bus station. At the same time, another vehicle, driven by a human, is heading towards you at great speed. The autonomous vehicle has two available options: avoid the car but hit the people waiting on the side of the road or crash into the car and probably kill both yourself, and the other driver. Such a scenario sets forth the issue of whether an autonomous vehicle chooses to kill the operator of the vehicle or the third party. Who should decide how the robotic car should react or be programmed – the autonomous vehicle manufacturer or the operator? And if the system makes the decision, what criteria should the system use to determine which individual lives and which individual dies? Is it ethical to injure the passengers of the self-driving vehicle in order to save the other people’s lives? This is the kind of decisions that automated cars will have to face on a daily basis and researchers, engineers, philosophers and society as a whole must work together in order to find the most ethically correct way to program these revolutionary vehicles. The legal and ethical implications of the decision are most difficult and must be considered by those who design and control algorithms for safe autonomous vehicles. It is impossible with current technology

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

to have an autonomous vehicle on the road that gets you from point A to point B without considering such a scenario. About the author: Sean M. Cleary is a personal injury attorney, founder, and president of the Miami, Florida-based The Law Offices of Sean M. Cleary. The firm has been listed as an accredited business with the Better Business Bureau. Sean M. Cleary has a thorough knowledge of car accident law and has been able to help people that were hurt in car accidents under all sorts of circumstances gain compensation. He also has high expertise in areas such as medical malpractice, product liability, boating and aviation accidents and all types of personal injuries from paraplegia and quadriplegia to fractures and amputations. Guided by a philosophy of compassion and genuine care for the victims of personal injuries, Mr. Cleary also offers moral support for the individuals and families affected by the negligence of others.

Weidmann Named CIECA’s Executive Director

CIECA is pleased to announce the appointment of Ed Weidmann as CIECA’s interim executive director, effective Aug. 1, 2019. Weidmann has worked in the insurance and collision repair industry for more than 42 years. Weidmann is not new to CIECA. He joined the organization more than ten years ago as a trustee. Since then, he has held the positions of treasurer, vice-chair, and chairman of the board in 2008 and 2014. “I always tell people that CIECA standards streamline the transmission of data among companies, eliminating duplicate programming and minimizing the need for translators when a company works with multiple companies providing similar services,” said Weidmann. As the interim executive director, Weidmann said his goal is to help CIECA expand its product offerings, increase the industry’s understanding of its purpose and streamline CIECA’s internal workflows to more efficiently serve its members. For more information about CIECA, visit www.cieca.com.

Gerber Collision & Glass Acquires 16 Collision Locations in New York The Boyd Group Inc. (the “Boyd Group”) announced on July 22 the acquisition of a multi-store operation consisting of 16 collision repair centers located in New York.

These locations, which include a dealer intake center and another specializing in the repair of large commercial vehicles, previously operated as Nu-Look Collision Centers. Nu-Look originated in 1981 and opened its most recent locations in 2017. The majority of these locations are in the Rochester market area, with two repair centers in the Syracuse area and one in Hor-

nell. Located on the southern shore of Lake Ontario, Rochester is the third-largest city in New York and the major city within a metropolitan area of just over one million people. “We are very excited about this important acquisition which allows us to introduce our highquality service to new customers,” said Tim O’Day, president and COO of the Boyd Group. “This acquisition expands our footprint in New York and will better assist our insurance clients.” The Boyd Group is continuously looking to add new collision repair locations to its existing network in Canada and the U.S. Interested collision repair center owners are asked to contact Stephen Boyd at (204) 594-1776 or by email at stephen.boyd@boydgroup.com.

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AAPEXedu to Address Aftermarket Trends

The 2019 AAPEXedu program will include ten sessions for automotive service professionals, auto parts retailers and warehouse distributors to help them prepare for the future, while also enhancing the service they provide to today’s customers. AAPEX represents the more than $1 trillion global automotive aftermarket industry and will take place Tuesday, Nov. 5, through Thursday, Nov. 7, 2019, at the Sands Expo in Las Vegas. The content for this year’s AAPEXedu is based on the results of an AAPEX survey during which buyers were asked to identify topics of interest to them. The sessions are part of a robust AAPEXedu program that also includes Let’s Tech presentations, and Mobility Garage: Products and Training for Tomorrow featuring underhood training and two sections - Shop Equipment and Technology and Electric Car and Alternative Fuel/Energy. To register, visit aapexshow.com/attendee. For more information, visit www .aapexshow.com or email info@ aapexshow.com.

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Northeast Association Event Announcements: September 2019 by Chasidy Rae Sisk

ARNE Revamped for 2019 The 2019 Automotive Recyclers Northeast Education and Exposition (ARNE) is scheduled for Sept.26-28 at the Albany Capital Center in Albany, NY.

The event began when ARANY introduced a Summit of Automotive Recycling Leaders as part of its Annual Convention and Trade Show. According to the group’s website, “This Summit attracted leaders from across the region and Canada. ARA presidents came to participate in the high-level discussions and sharing of knowledge. A conversation began to unite the region for one, major trade show in order to increase attendance, provide greater support opportunities for vendors, and offer a diversified platform for networking. From those Summits ARNE was created. Following the Inaugural ARNE Convention & Trade

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

Show in 2017 ... we have revamped to bring you the ARNE Education & Exposition for 2019, with a greater focus on training and education than ever before.” For more information, visit arne.pro. AASP/MA to Sponsor 2019 Ride to Defeat ALS On Sept. 22, AASP/MA will participate as a corporate sponsor for the 2019 Annual Ride to Defeat ALS (also known as Lou Gehrig’s disease). Participating bikers and motorcyclists will have various ride options to choose from.

AASP/MA Executive Director Lucky Papageorg has participated in the annual fundraiser for several years and states, “I hope to bring awareness [for ALS] through the membership, which will be great for the Ride to Defeat ALS, and I also think it’s good exposure for AASP/MA as well. Our industry isn’t

necessarily known for our bike riding skills, but there is a huge involvement of collision repair in motorcycles. So, the fact that this year is the first we’ve been involved and the motorcycle leg of the course has been added, it will be a big plus toward garnering participation. I can see a lot of our membership participating in that fashion.” For more information, visit aaspma.org. AASP/NJ Hosts 15th Annual Lou Scoras Memorial Golf Outing On Sept. 16, AASP/NJ will host its 15th Annual Lou Scoras Memorial Golf Outing at the Colonia Country Club in Colonia, NJ. The event is dedicated to the late Scoras of Holmdel

Auto Body, and a portion of the proceeds support a collision industry scholarship. Cost is $225 per player, and sponsorship opportunities are available. For more information, visit aaspnj.org.


autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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CARSTAR Partners With Axalta for the NASCAR Cup Series Race in NY CARSTAR, North America’s premier network of independently owned collision repair facilities, was prominently featured on the No. 88 Axalta/ CARSTAR Chevrolet Camaro ZL1 last week at the NASCAR Cup Series event at Watkins Glen International in Schulyer County, NY. This opportunity was thanks to a joint promotion with paint partner Axalta Coating Systems, which sponsors Alex Bowman and the No. 88 team at Hendrick Motorsports.

sis chapters across North America. The winner of the contest – Mikayla Bianchin, an 18-year-old from Hamilton, ON, created a dynamic design featuring healthy lungs, the DNA helix that carries the cystic fibrosis gene and

The CARSTAR logo was featured on the roof and television panel. In addition, Bowman wore a unique helmet in the race featuring a design created through the “Accelerate the Cure” contest for cystic fibro-

beautiful roses that reflect what a future without cystic fibrosis (CF) would look like. “Accelerating a cure would dramatically influence my life beyond belief,” said Bianchin. “The disease of cystic fibrosis is taking too many lives that want to be lived. Life can still be great when you are going through

Haskins Automotive and GEICO to Donate Vehicle

On July 25, 2019, deserving Wellesley, MA, residents will experience a life-changing event—the presentation of vehicles to provide them independence and the ability to work and take care of their families—thanks to Haskins Automotive and car donor Geico Insurance (GEICO), along with the National Auto Body Council Recycled Rides program. The presentation will be held at the Haskins Automotive at 467 Washington St., Wellesley, MA, 02482. WHO: NABC Recycled Rides program, along with partners: • Haskins Automotive • GEICO • Family Promise Metrowest WHAT: Haskins Automotive and GEICO will present a 2012 Toyota Highlander XLE vehicle to Magaly Fernandez of Marlborough, MA. Gabriel Cecilio and Fernandez are parents of three wonderful teenagers, ages 19, 17 and 14. Gabriel works a full-time job and Magaly is enrolled in a program that helps families identify a pathway to a career that pays a family a sustaining wage. The older child just finished a year program 8

special VIP race experience at the Watkins Glen race, meeting Bowman and other NASCAR stars. “We were proud to take the CARSTAR brand to one of North America’s top spectator sports with a young star like Alex Bowman, as he helps us raise awareness for our charity of choice – cystic fibrosis,”

tic fibrosis research, care and advocacy. For the Watkins Glen race, CARSTAR worked with cystic fibrosis chapters across the U.S. and Canada to host the “Accelerate the Cure” contest to design the special scheme for Bowman’s helmet. The winning design was selected by representatives from Axalta, Hendrick Motorsports, CARSTAR, Cystic Fibrosis Canada and the Cystic Fibrosis Foundation. The winner enjoyed a

said Michael Macaluso, president of CARSTAR. “We were excited to see the No. 88 Axalta/CARSTAR Chevrolet on the track and share the CARSTAR story with millions of race fans.”

“We were proud to take the CARSTAR brand to one of North America’s top spectator sports with a young star like Alex Bowman, as he helps us raise awareness for our charity of choice – cystic fibrosis,” — Michael Macaluso

Mikayla Bianchin with NASCAR star Alex Bowman, and the helmet she designed. Credit: CARSTAR

(l to r) Madison and Mikayla Bianchin, sisters from Hamilton, ON, who both have cystic fibrosis. Credit: CARSTAR

times that seem terrible, but a cure for cystic fibrosis would be the most beautiful event I could ever see.” CARSTAR has supported the fight against cystic fibrosis for more than 20 years, and through a variety of fundraising initiatives, CARSTAR, its owners, partners and employees have raised over $3.7 million for cys-

as an electrician and is working full-time. Their 17-year son is a high school student, with a parttime job. The youngest of the family is a middle school student and a cheerleader. She looks forward to getting into a vocational school to become a hairdresser and makeup artist. This is a family with a very hectic schedule who shares one car, which unfortunately can break down anytime, because of all the mileage accumulation. NABC Recycled Rides is a unique program in which businesses representing all facets of the collision repair industry team up to repair and donate vehicles to individuals and families in need of reliable transportation. Since the inception of the Recycled Rides program in 2007, members of the National Auto Body Council have donated more than 2,100 vehicles valued at more than $36 million. Additional partners in the NABC Recycled Rides presentation include 1-800 Charity Cars and International Car Parts. WHERE: 467 Washington St., Wellesley, MA, 02482 WHEN: 1 p.m.

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

For more information on the No. 88 Axalta/CARSTAR Chevrolet Camaro ZL1 and Mikayla’s story, visit CARSTAR.com and follow CARSTAR on Facebook and Twitter.


autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Factory Collision and Restoration Earns Certification and Recognition Factory Collision & Restoration in Weymouth, MA, has been officially certified by Assured Performance, a non-profit consumer advocacy organization for maintaining the right tools, equipment, training and facilities necessary to repair the participating automaker brand vehicles according to the manufacturer’s specifications. In achieving their certification, Factory Collision & Restoration is now an integral part of the most advanced repair capable and efficient auto body repair network in the world. Adding to their credentials, Factory Collision & Restoration is officially recognized by Assured Performance, FCA, Infiniti, Hyundai, Kia, Repair Capable - Ford Vehicles and Aluminum Repair Capable - Ford Vehicles. To become certified and officially recognized by the various automakers, Factory Collision & Restoration passed the rigorous certification process essential to help ensure a proper and safe repair of the new generation of advanced vehicles. Less than five percent of body shops across the nation are able to meet the stringent requirements to

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become officially certified and recognized. The certified network is made up exclusively of best-in-class collision repair businesses that have met or exceeded the strict requirements of the certification program. According to Factory Collision & Restoration owner, Rob DelGallo, “This certification supports our reputation for superior customer service serving our community. We are your neighbors and friends, so it is important to provide our customers with

advanced technology, a proper repair according to manufacturer specification is even more important than ever to ensure the passenger safety and proper performance of the vehicle. Auto manufacturers want to ensure that consumers have the option of certified collision repair wherever they live, work or travel. “Consumers need the confidence and peace of mind to know their vehicle is being repaired by a shop that has what it takes to ensure

the peace of mind that their vehicles are being repaired correctly by highly trained professionals that care about them.” The certification criteria are based upon auto manufacturer requirements. These are critical to ensure the vehicle fit, finish, durability, value and safety following an accident. As new model vehicles are being introduced that use lightweight high strength materials and

the vehicle safety. Factory Collision & Restoration is officially a collision care provider,” said Scott Biggs, CEO of Assured Performance Collision Care. “They represent the standard by which all other body shops are measured.” Learn more about at Factory Collision & Restoration: https://factory collision.com/.

“This certification supports our reputation for superior customer service serving our community.” — Rob DelGallo

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

Obtained via Florida Newswire.

Coleman’s Collision in Auburn, ME, Donates Van by Staff, Sun Journal

The Center for Wisdom’s Women and its social enterprise, Herban Works, were recently the recipients of a van through a donation from Phil and Kate O’Connor of Coleman’s Collision Centers of Maine. The van will be used to transport residents of Sophia’s House to appointments and errands, as well as to transport Herban Works products and workers. The lettering of the van was donated by Dan Marquis of Marquis Signs in Lewiston, ME. We thank Sun Journal for reprint permission.

Your leading source for NORTHEASTERN Collision Repair News! northeastern.autobodynews.com


autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Continued from Cover

Lawsuit Against AirPro

asTech has finally learned through the courts that AirPro meets and exceeds its Ten-Minute Response pledge and that it is far from ‘mathematically impossible’. If asTech decides to continue on its failed path of senseless litigation, AirPro will certainly prevail as it proves AirPro delivers superior customer service using OEM software ‘local’ to the vehicle.” The litigation, filed April 15, accused AirPro of false or misleading badmouthing of asTech and followed and exchange of cease and desist letters between the two companies. On April 9, AirPro shared those letters with the industry and issued a challenge to asTech for “an independently monitored side-by-side comparison between our tools, methods and services.” In response, Repairify issued a statement on April 15 in which Repairify CEO Doug Kelly said “We are extremely proud of our product, which has undergone extensive testing and works as promised. Our team

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is focused on promoting the differentiating characteristics of our product and the superior quality of our customer service. We believe the right way to build market share and customer loyalty is by highlighting the positive aspects of our product and business interactions, not by running around and bad-mouthing our competition.” Kelly continued, “Having said that, we fully intend to defend ourselves in the appropriate forum against malicious, false and unfair attacks by others. Unfortunately, we have been forced into a frustrating distraction from the focus on our product and customers resulting in the filing of the attached lawsuit.” On April 28, Repairify requested an injunction against AirPro, asking the court to force AirPro to remove various statements from its website; AirPro opposed the injunction and in a May 15 statement said “This case is all about our Truth Campaign posted on our website, which we firmly stand by. We welcome this opportunity to finally flush out the truth to educate repairers, OEM’s and the industry at large regarding the honest differences

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

between our technology and services versus that of asTech.” Repairify’s lawsuit stated that AirPro’s attacks against the asTech product had no foundation: “The AirPro website includes misleading statements suggesting that AirPro does have insider knowledge of the current asTech device, and thus is qualified to compare the asTech device with AirPro.” Because the allegedly misleading comments are found on AirPro’s website, they are available for the whole world, including Texas to see. Judge Werlein’s ruling shows how the court evaluates jurisdiction in cases against companies with broad online presences. Although Judge Werlein stated that asTech would be free to sue in Texas if they had produced evidence that AirPro had directly emailed Texas customers with the allegedly defamatory comments, according to the final judgement, “Defendant’s uncontroverted evidence is that, although it distributed the materials about which Plaintiff complains (and which Defendant maintains are truthful), ‘none of the individuals or entities that received

the information were located in the state of Texas or ‘based in the state of Texas.’” asTech’s argument that AirPro had emailed Asbury Automotive Group, a national chain doing business in Texas and an asTech customer, Judge Werlein said it did not create Texas jurisdiction since the email was sent to a regional manager in Atlanta. In the lawsuit, asTech pointed out that AirPro Sales and Marketing Vice President Frank LaViola has a home in Houston, but Judge Werlein wrote, “Plaintiff infers that based on his title, LaViola must be responsible for the allegedly defamatory statements in Defendant’s advertising campaign (which Defendant calls the ‘Truth Campaign’), but Defendant produces uncontroverted evidence that LaViola was hired in January 2019 and ‘was not involved in the planning, development or initial execution of the Truth Campaign,’ was not ‘involved in any aspect of creating the Truth Campaign,’ does not control the content of Defendant’s website, and ‘did not direct, order or authorize any of the posts complained of in asTech’s complaint. Given this un-


controverted proof regarding the facts that underlie the Plaintiff’s claims, LaViola’s mere presence in Texas does not support Plaintiff’s assertion of specific personal jurisdiction.” Judge Werlein also rejected consideration based on the fact that two percent of AirPro’s customer base is located in Texas, resulting in an attempt to hire staff in that location. He stated, “allegation or evidence that these minimum contacts have any relation to the allegedly false statements that form the basis of Plaintiff’s claims.” Insisting that AirPro’s comments must be demonstrated to specifically target Texans or reference Texas, Judge Werlein wrote, “In the absence of any statements by Defendant about or expressly directed at Texas, the mere fact that Plaintiff is a citizen of Texas is insufficient to establish specific jurisdiction under both parties

compete nationwide ‘effects test,’ particularly where and not only–or even primarily–in Texas,” Werlein wrote. Though asTech’s argument for jurisdiction was supported by the claim that Texans could directly interact with AirPro through ORION and the site’s “Contact Us” feature, the judge stated, “Plaintiff argues that these features make Defendant’s website active, or at least interactive, under the Zippo test used by the Fifth Circuit. [However, asTech hadn’t claimed] there is anything false, misleading or otherwise improper about the interactive portions of Defendant’s website.” Regarding asTech’s disputes with AirPro’s “Truth Campaign” page, Werlein wrote, “Defendant produces uncontroverted evidence—and indeed Plaintiff does not argue to the contrary—that the portions of the website containing the statements that Plaintiff identifies as false and misleading are

Safelite Group Acquires TruRoad Safelite Group, the nation’s leading vehicle glass services and recalibration company, and owner of Safelite AutoGlass, announced on Tuesday,

Aug. 20, an agreement to acquire the combined businesses of TruRoad (COP TruRoad Parent, LLC and COS SCS Parent, LLC).

not interactive and do not allow for the exchange of information.” In regards to asTech’s petition for limited jurisdictional discovery, Judge Werlein rejected the request, writing “Plaintiff does not state what additional evidence it reasonably expects to find if discovery were allowed. The parties, which know each other well and have engaged in previous litigation against each other, have filed full briefs including their verified evidence related to Defendant’s contacts with Texas alleged in Plaintiff’s complaint. As observed, the evidence submitted fails to establish that Defendant is subject to personal jurisdiction in Texas. Without stating what other facts pertinent to jurisdiction are expected to be discovered and a plausible basis for that expectation, Plaintiff fails to carry its burden to show that additional jurisdictional discovery is warranted.” TruRoad provides on-demand auto glass, Advanced Driver Assistance Systems (ADAS) recalibration, and claims services. TruRoad’s

Fire Breaks Out at a Body Shop in MA by Staff, Cape Cod Today

As if Orleans, MA, police and fire-rescue didn’t have enough to do on Tuesday, July 23, a fire broke out at a local auto body shop. First responders arrived to find several vehicles ablaze in the lot at the Tinknocker body shop at 21 Canal Road. Orleans police report that the incident is under investigation by the Orleans fire department. No injuries were reported. We thank Cape Cod Today for reprint permission.

www.autobodynews.com subsidiaries include JN Phillips Auto Glass, TechnaGlass, Harmon AutoGlass, and Windshield Centers.

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autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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right way, at the right time, in the place, to the right person, for the Focusing on Kina’ole right right reason, with the right feeling … the first time.” Chess said Taylor was a compasdoing and so will the students,” said sionate businessman who was comMcCauley. She encouraged CIC attendees mitted to changing the collision repair and the industry to get involved industry for the better and helping with students as much as possible— people learn. When Taylor passed away 12 whether that’s speaking to them about the collision repair trade or years ago, the March Taylor Memorial offering tours—and show them the Fund was established in his name to benefit collision repair technicians. possibilities available. “Right now, everyone in the in- Today, Chess said the donations redustry recognizes the need to draw ceived by the industry are used to promore students into the collision repair vide the next generation of technicians field,” said Chess. “We need more a “step upward” through tool scholaryoung men and women. The question ships and mentoring opportunities. With a reputation for being a is: ‘How do you attract them?’” Through his work in the colli- hard worker, Taylor would often start sion repair industry and with the his day early and work after-hours March Taylor Memorial Fund, Chess and weekends. Rather than doing it has found a way to support the in- for recognition, Chess said he did it dustry and reach students who will because it was the “right thing to do.” “March only gave,” said Chess. potentially fill the jobs of the future. “The biggest problem is when “He never took a thing from the inyou are getting an entry-level tech- dustry.” “The March Taylor Memorial nician coming into your shop and Fund was started by those of us who they don’t have tools,” said Chess. To help address this challenge, knew and loved March and believed in Chess has reached out to tool and his passion for the collision industry equipment companies across the and the technicians who made it all country as well as body shops request- possible,” said Barry Dorn, owner of ing monetary and in-kind donations. Dorn’s Body and Paint in Mechanicsville, VA. “March was always about The donations are then used to purhelping new technicians get into the industry.” Dorn is a member of the March Taylor Memorial Fund committee along with Jeff Hendler, CIC administrator; Jordan Hendler, president of Admin Concepts; Dale Matsumoto, president of Auto Body Hawaii; and Chess. Earlier this year in April, at the Collision Industry Conference They have found that a in Nashville, TN, Toby Chess (left) and Jeff Hendler (right) wide cross-section of the presented six students with toolboxes as part of the March collision repair industry has Taylor Memorial Fund shown its support by making chase tools and toolboxes for collision donations that will help provide oprepair students and teachers. In addi- portunities for students, technicians tion to the two McCauley received, six and teachers, like McCauley, while individuals were awarded toolboxes at honoring March Taylor’s memory. “I strive to teach every young the June CIC in Nashville, TN, on behalf of the March Taylor Memorial individual who steps into my classroom the same skills and trades I Fund. Many in the industry are famil- have myself, always maintaining a iar with the name March Taylor, strong level of compassion, integrity who lived and worked in the colli- and perseverance,” McCauley wrote sion repair industry. He was known in her application when applying for for living his life according to the a grant. “My integrity gives me the Hawaiian word “Kina’ole,” which determination to take on the tougher means “Doing the right thing in the assignment and handle them honContinued from Cover

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SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

estly while perseverance—most important of all—is needed in the public education system to encourage myself and those around me to not only do the best quality work, but also to do it when we’re under strenuous conditions.” “She’s a champion for her students,” said Jeff Hendler during the CIC presentation. He said helping technicians further their careers through scholarships and tools speaks to the heart of the March Taylor Memorial Fund. “March would be smiling as he always kept his focus on assisting those in the workshop repairing cars,” he said. In addition to the toolboxes, the March Taylor Memorial Fund also offers collision repair technician grants that include I-CAR coupons, partial or full payment for industry training or the ability to attend industry events. An application is available online and can be submitted throughout the year. Dorn said scholarships have been awarded at the Collision Industry Conference (CIC) and at the Society of Collision Repair Specialists (SCRS) Red Carpet

Awards breakfast at the SEMA show in Las Vegas. To apply for a grant, Chess said individuals must have worked in collision repair for at least two years, currently be employed in the industry and their employer must be part of a collision industry association, whether it’s local, state or national. Chess recalls a recent high school graduate who had aspirations to attend a vocational-technical school, on the recommendation of a teacher, but he had some financial hardships and took out a loan to follow his career path. He also applied for assistance through the March Taylor Scholarship Fund and received $2,000 toward his education. “The Memorial Fund will always maintain March’s focus,” said Hendler. “The donations allow us to do that.” “We hope the entire industry gets involved,” said Chess. “We wanted to do something proactive to encourage these individuals to join the profession instead of just sitting back.” For more information about the March Taylor Memorial Fund and to donate, visit: https://www.marchtaylor memorial.org/.


autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Caliber Collects Over $900,000 in Donations

More than 85 food banks across 37 states will be able to restock their shelves to ensure at-risk kids do not go hungry this summer thanks to Caliber Collision’s 2019 Rhythm Restoration Food Drive collecting over $900,000 in donations or 5.4 million meals from April through May. Caliber’s 20,000 teammates were inspired to serve their local communities by raising cash and food donations through fundraising events such as car shows, motorcycle rallies, golf tournaments, dunk tanks and other giving opportunities. “We set a lofty goal of raising five million meals in 2019. Our teammates challenged themselves, our business partners, friends in the community and each other by collecting more than 5.4 million meals across more than 1,100 locations,” said Steve Grimshaw, Caliber Collision’s chief executive officer. Over the past eight years, Caliber’s annual food drive has become one of the largest food drives in the U.S.

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AASP/NJ Continues Support of John Theurer Cancer Center visited the facility to formally present the check to Nancy Kennedy, director of development at Hackensack University Medical Center. “On behalf of the Hackensack University Medical Center Foundation, we are thankful to the association for their generous donation. Every dollar counts in helping to find a cure,” commented Kennedy. “Once again, AASP/NJ is proud to donate to the Cancer Center. It truly is a humbling experience to come to a place like this. It’s so important to give back to those in need,” shared McNee. “As Nancy said, you don’t know which AASP/NJ President Jerry McNee visited the facility to dollar will be the one that formally present the check to Nancy Kennedy, director helps find a cure. It’s a great of development at Hackensack University Medical Center. experience to support this Credit: AASP/NJ Center, and it’s self-fulfillFor the past two years, AASP/NJ ing as well.” In addition to AASP/NJ’s annual has made the Center the choice recipient of its annual Race Night support of the John Theurer Cancer fundraising event, which was held Center, the association’s Board of Dithis past June at RPM Raceway in rectors has been encouraging members to also consider donating directly Jersey City. AASP/NJ President Jerry McNee to the Center. McNee made an addiThe Alliance of Automotive Service Providers of New Jersey (AASP/NJ) continues its support of the John Theurer Cancer Center at Hackensack University Medical Center with its latest annual $1,000 donation.

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

tional $1,000 donation on behalf of his shop, Ultimate Collision Repair (Edison). John Theurer Cancer Center at Hackensack University Medical Center is New Jersey’s largest and

most comprehensive center dedicated to the diagnosis, treatment, management, research, screenings, preventive care and survivorship of patients with various forms of cancers. For more information, visit jtcancercenter.org. For more information on AASP/NJ and upcoming events, please visit aaspnj.org. Obtained via AASP/NJ.

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Tesla Owner Gets $1,147 in Supercharger Idle Fees at NY Parking Garage by Simon Alvarez, Teslarati.com

For Tesla owner James Salantiri, his Model 3 and the valet-only Supercharger station at the William Vale Parking Garage in Brooklyn, NY, are intertwined. With his apartment just ten minutes away by foot from the parking garage, Salantiri is a regular in the business. He would drive over to William Vale, hand his vehicle over to the valets, and drive away the next day, charged and ready for the road. It was a system that has worked since he took delivery of his black Long Range Model 3 RWD on March 2018. Salantiri had waited long for his Model 3, having been one of the reservation holders who waited in line to put a deposit on the vehicle during the day of its unveiling. The parking garage has served him well, even when Tesla started rolling out strict Supercharger idle fees.

Tesla Urban Supercharger in Brooklyn, NY. Credit: RYANMNG/REDDIT

Tesla initially introduced a $0.40 per minute idle fee for its Supercharger Network on December 2016 to discourage owners from keeping their vehicles connected to the highpowered charging stations even when their electric cars are fully charged. Tesla raised its idle fees on September 2018, adjusting the fees to $0.50 per minute. When a charging location is fully occupied, the company’s idle fees go as high as $1.00 per minute. This system is particularly tricky for Tesla owners like Salantiri, who regularly use valet-only Urban Superchargers to charge their vehicles. In a message to Teslarati, the Model 3 owner noted that William Vale’s valets would usually charge Teslas and unplug them as needed when the parking garage gets full as part of their service. At times when the parking garage is relatively empty, the valets would at times go the extra mile by plugging a vehicle overnight. When the electric car maker rolled out its updated Supercharger 18

idle fees, Salantiri was informed by a Tesla representative that since the garage is valet-only, and since owners have no control when their vehicles are plugged in or taken off the Urban Superchargers at the location, any idle

eventually got a one-off refund once he explained the parking garage’s valetonly nature to Tesla. Unfortunately for Salantiri, his one-off refund/waive credit appears to have been used up over his regular trips to the location.

The Model 3 owner’s Urban Supercharger idle fees from the valet-only parking garage. Credit: James Salantiri

fees incurred at the parking garage would be waived. This setup worked well. Even when the vehicle is left plugged in overnight and large idle fees are incurred by his Model 3, Salantiri would see the charges either waived or refunded. Things changed recently. Upon looking at his recent bank statement, the Model 3 owner noticed two Tesla Supercharger charges to his account amounting to $1,147.16, comprised of a $171.04 charge on Aug. 1 and a $976.12 charge on July 23. This prompted Salantiri to contact the electric car maker, where a representative reportedly informed him that a refund wasn’t possible due to the Supercharger not being on Tesla property. In the following call that was escalated to a supervisor, Salantiri was told that the recent fees could not be waived or refunded since the company’s waive/refund policy for Supercharger idle fees only covers an initial charge. Attempts to contact the parking garage’s new management about the issue were also unsuccessful. A look into Tesla forums such as the Tesla Motors Club shows that Salantiri’s issue was not an isolated incident. Another Tesla owner, who goes by the username choatie88, noted that he was also charged a notable idle fee at the same location since his vehicle was left to charge overnight. In a message, the Tesla owner noted that he

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

Tesla noted in its Supercharger idle fee announcement last September that there is no upper limit on the amount of fees that a vehicle could accrue. This is absolutely fair in public

charging stations where owners have full control when they could plug in and remove their vehicles from a Supercharger, but this system hits somewhat of a gray area when it comes to valet-only parking locations. It would be difficult for owners to remove their vehicles from a Supercharger, after all, if they do not have access to their cars. In a message to Teslarati, Salantiri noted that it would perhaps be best for Tesla to roll out an upper limit for Supercharger idle fees, at least in locations that are valet-only. Or perhaps the electric car maker could just maintain its previous system, which automatically addresses idle fees in places where owners could not disconnect their vehicles from Superchargers. In places like the William Vale Parking Garage, which city dwellers depend on for their charging needs, perhaps Tesla could also roll out Destination Chargers instead, which are not as quick as Urban Superchargers, but do not accrue idle fees once a vehicle is fully charged. We thank Teslarati.com for reprint permission.


John’s Automotive Care Is In It to Win It With WD-40 Brand Products ®

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To perform O.E. repairs on today’s sophisticated cars, the crew at John’s Automotive Care needs the finest products and tools for the job, and WD40® Brand fits neatly into those categories. Owner John Eppstein opened his first shop in 1998 and worked solo for three years.

move onto something else for ten minutes and it doesn’t create a big mess. Usually when they come back it drills right out and they can proceed with the repair without losing any time.” Eppstein’s passion for the job made him a great addition to WD-40 Brand’s “Live Life Hands On” campaign. The cam-

John Eppstein, owner of John’s Automotive Care, regularly uses WD-40 Specialist Rust Release Penetrant Spray on rusted nuts, bolts and more.

John Eppstein is an ASE Certified Master Technician and opened John’s Automotive Care in San Diego in 1998.

Today, this ASE Certified Master Technician, who is also an active member of Automotive Service Councils of California and an ambassador of WD-40 Company’s PRO Board, has two locations in San Diego and La Mesa, CA. Eppstein relies on a range of WD-40 Brand products, including WD-40 EZ-REACH™, WD-40® Specialist® Rust Release Penetrant Spray, WD-40 Specialist Industrial-Strength Cleaner & Degreaser and WD40 Specialist True Multi-Purpose Grease. Eppstein’s crew uses WD40 EZ-REACH for many applications – the most common involves loosening pesky nuts, broken bolts, squeaky door hinges and stuck locks. “When we do exhaust work or under-car repairs, we use WD-40 EZ-REACH to save time,” he said. “We can get the product into tight spots with the eight-inch flexible straw. Our guys can spray it and then

test asking trades people and DIYers to share how they rely on WD-40 Brand product performance to Live Lives Hands On for a chance to win $5,000. U.S. residents can enter at

WD40.com/Contest until Sept. 15, 2019. Learn how WD-40 Brand empowers professionals and DIYers to Live Life Hands On at WD40.com/LLHO.

paign honors those who rolls up their sleeves and get their hands dirty by sharing real-life stories of DIYers and professionals who rely on WD-40 Brand products to get their jobs done right at work, at home or at play. With an arsenal of WD-40 Brand products, Eppstein uses them to work on high-end brands like BMW, Audi, Mercedes-Benz and Porsche. As an ambassador of the PRO Board, Eppstein and his crew test and review WD-40 Brand products to provide unbiased feedback about how to use them daily. “Our feedback has been positive and constructive,” Eppstein said. “As a technician and a shop owner, we need products we can depend on and WD-40’s products help us to do a better job every day.” Eppstein is just one of many people who work with their hands every day. WD-40 Brand recently launched a conautobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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AASP-MA Educates Members on Labor Rate Survey by Chasidy Rae Sisk

Several months ago, AASP-MA hosted National Auto Body Research (NABR) for an informative presentation on their Variable Rate Survey (VRS), and as a result, the association launched NABR’s Standardized Labor Rate Survey in Massachusetts. Since then, AASP-MA’s leadership team has stressed the urgency of this matter during chapter meetings around the state, inviting students and instructors to participate in the conversation at well. According to a 2018 Mitchell Industry Trends Report, Massachusetts’s average labor rate of $38.28 is the lowest in the country. AASP-MA Executive Director Lucky Papageorg stressed to meeting attendees that the idea that the insurance industry pays shops based on a “prevailing rate” is merely a myth: “We are a retail business, just like the mechanical industry. The mechanical industry gets paid based on their competitive rates among themselves. The [real] ‘prevailing rate’ is what a customer is willing to pay before they’re going to

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walk out your door and try to go some- equipment upgrades and everything where else. [Our average rate of] else.” Regarding his battle to $38.28 is an abomination; remain profitable for the it’s not a ‘prevailing rate’ by past three decades, Lamany stretch.” borghini said, “There’s Association members obviously waste in every Jack Lamborghini and business. The question beBrian Bernard of Total Care comes, ‘How much waste Accident Repair in Raynham, MA, have taken an active AASP-MA Executive can you take out of the sysDirector Lucky tem and your processes to role in this discussion and Papageorg. allow you to fit more vehijoined Papageorg in presentCredit: AASP-MA cles in quicker and be more ing at AASP-MA’s chapter meetings to share important informa- profitable?’ I’ve been on that bandtion pertaining to the need for labor wagon for the last 19 years; the problem is that it’s now to the point where rate reform in Massachusetts. Lamborghini explained, “In 1989, you can only take so much waste out. the labor rate was $30 an hour. Fast- The price eventually has to go up.” In addition to increasing shop forward to 2019 and the average rate is $38.28. If you do the math on this, profits, correcting the labor rates also that’s about a 24 percent increase over leads to safer repairs. Lamborghini a 30-year period. With the consumer pointed out, “Technology has inprice index rising a whopping 119 creased dramatically, and liability ispercent since 1989, the average Mas- sues have become greater and greater sachusetts labor rate would need to be for repairers from a safety standpoint. nearly double its present amount to As the manufacturers continue to docsimply keep pace with the amount of ument how the repairs should be perinflation. That’s not even taking into formed based on how the vehicles are account all the technology changes, made, they add a tremendous amount

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

of cost to repairing those automobiles. Consumers expect to get back a vehicle that looks like it was never damaged and that they’re comfortable putting their family members in.” Providing a demonstration on how to complete the online labor rate survey, Bernard stressed that shops should enter their posted rate, as opposed to amounts they may have conceded to as part of a DRP relationship. He emphasized, “When you sign a piece of paper, that’s a contracted rate; that’s not a market rate. If I agree to something in a contract, typically I’m going to give something and get something in return. Those are not free-market rates.” Addressing the students in attendance and the impact of this issue on their future, Lamborghini said, “If I can collect a fair labor rate, then I can pay you a fair wage. I can also pay for education so you can continue to learn and get better. I can pay benefits for you – all of these things are critical. This is a fight that you’re a part of as well.” With 1,700 body shops operat-


autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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ing in Massachusetts, AASP-MA and NABR hope to receive at least 315 completed surveys in order to ensure the collected data is reliable and statistically valid. Urging attendees to pass along the knowledge garnered during the meetings, Papageorg stated, “All that is necessary for the triumph of evil is [for] good men to do nothing. The fact that you’re here shows that you’re good men trying to do the right thing. Anyone who comes to these meetings is trying to do something to educate themselves and pull more people into the association. We need to have a much larger body of members, which then increases our voice. When you come to these meetings, bring a guest.” Lamborghini added, “Stop doing nothing; take the survey! If you are a registered repair shop in Massachusetts and ever want to see the labor rate get to somewhere close to being fair and equitable, this is the opportunity to get our voice out there that $38.28 is not even close to what it takes to run a collision repair business.” For more information on AASPMA and their labor rate survey with NABR, visit aaspma.org.

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Comedian Featured in YouTube Video From Barry’s Body Shop in NY Barry’s Auto Body, an eco-friendly collision repair shop in Staten Island, NY, will be launching a series of new videos on its YouTube channel. The channel, which was launched in 2015 with a series of “how to videos” is one of the tools Barry’s Auto Body uses to help educate the public about important issues related to the automotive industry. Educational videos in its library include: “Insurance Companies Direct Repair Program,” “Dealing With a Tow Truck Company” and “How to Clean Your Car Battery Terminals With Coca Cola,” among others. “We create educational videos to take the mystery out of the automotive repair process,” said Barry Crupi, co-owner of the body shop. “When a customer is familiar with the operation and repair of their vehicle, it helps to reduce the stress they feel when dealing with a body shop.” “We have been in business for over 30 years and most of our customers come by word of mouth because we do everything in our power to make the vehicle repair process quick and easy. We do all the legwork when it comes to dealing with the insurance companies because

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

when someone has a car accident, they should be concentrating on their future health and safety rather than trying to navigate through the tedious insurance claims process.” Over the years, Barry’s Auto Body grew from a single bay repair shop to a multi-bay shop employing state of the art vehicle repair technology. Their success has prompted both Barry and Michele Crupi, co-owners of the shop, to give back to their community. They help raise money for local non-profits dedicated to helping children and they host contests with prizes such as Apple watches and Kymco motor scooters. The most recent contest, “Make Staten Island Laugh” prompted comedian and social media influencer, Eric D’Alessandro to submit the winning video titled, “How to Speak With a Staten Island Accent.” The video was recently launched on Barry’s Auto Body YouTube channel. “We decided that comedy was the best antidote for the anxiety caused by having to bring your car into the auto collision repair shop,” said Crupi. “We received dozens of great video entries, but Eric won the

contest handily. We are honored to have his video as part of our library.” In addition to D’Alessandro’s videos, “How to Speak With a Staten Island Accent” and “We Have a Winner,” Barry’s Auto Body has launched, “How To Apply A Ceramic Coating To Your Car – Car Brite Black Pearl Ceramic Coat (Parts 1 & 2) and will launch “How to Clean Your Windshield (Exterior & Interior).” Barry’s Auto Body will also be adding the long awaited, fourth installment of the popular, “I Got A Guy” video series that follows the lives of Staten Island resident’s Donna & Vito who find themselves in hilarious predicaments that end up with them needing to bring their cars to Barry’s Auto Body for various automotive services. Local comedian, Jen Remauro and digital media expert, George Passariello play the roles of Donna and Vito. Both Michele and Barry Crupi appear in the video. Obtained via PRWeb.

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Long Island Women Business Owners Now Lead New York Auto Dealers Board For the first time, Long Island, NY, women business owners now hold three of the top leadership posts at the Greater New York Automobile Dealers Association (GNYADA), which represents the largest retail auto market in the nation. The association represents 175 franchised new car dealers in Nassau and Suffolk counties, accounting for over 17,000 jobs on Long Island. Overall, GNYADA represents 400 new car franchise dealers in the downstate region, including New York City, Westchester and surrounding counties, generating nearly $50 billion in economic activity. The organization is now led by new Board Chair Jane Millman, president of Riverhead Chrysler Dodge Jeep Ram. She joins returning Vice Chair Melanie Spare-Oswalt, president of Sayville Ford and new Treasurer/Secretary Jordan Daiagi Harary, president of Leader in Cars Auto Group - which includes Garden City Mazda and Huntington Mazda – three out of GYNADA’s seven officers are women, the most ever. The new officers were sworn in at GYNADA’s annual charity golf tournament in Lake Success, which raises money for automotive educa-

tion. The group raised over $110,000 this year and over $1 million since 2005. The association provides a range of services for members to improve the car-buying experience for customers and advocates in Albany for dealerships and the jobs they support. GNYADA also runs the New York International Auto Show at the

New Chair of the Board of the Greater New York Automobile Dealers Associations, Jane Millman, being sworn in. Credit: GNYADA

Jacob Javits Convention Center. The Auto Show is the oldest and largest Auto Show in the United States with over a million visitors that attend every year. Millman has pledged to continue prioritizing the education of the next generation of auto technicians, who will help fill the estimated 46,000 industry jobs coming open in the New

York region, most of them at franchise dealerships. “It is critically important that we continue to bring a diversity of experience and perspectives to the leadership of one of the most important industries for New York’s economy,” said Millman. “That diversity extends from the showroom floors and the repair shops to the executive suites. My decades in the business have taught me that we need to constantly learn and adapt to meet the evolving changes our industry and dealers face.” “We are very fortunate to have someone with Jane Millman’s industry knowledge, experience and insight as Chair of the Board of Directors for 2019,” said GNYADA President Mark Schienberg. “Jane’s vision and leadership skills combined with her commitment to our Association will be a tremendous asset to the GNYADA membership and franchised new car dealers at large in the coming year.” Millman, a resident of Smithtown, began working full-time during summers away from college at the family dealership in Riverhead in 1984, at the age of 18. As a woman in an industry then dominated by men, Millman said she had to prove herself to

co-workers and customers, successfully winning their loyalty and respect. Before joining the family business, Millman held several roles and leadership positions in sales, primarily in the telecommunications industry. Millman returned to the Riverhead dealership in 1995, running it along with her brother. The dealership, which sells about 60 new and used cars per month, has 32 employees, many of whom have spent 20 or 30 years or more with the local family-operated business. The dealership supports numerous local community organizations, including the Peconic Bay Medical Center Northwell Health, Riverhead Fire Department, Riverhead PBA and Riverhead Ambulance. During her term as Chair of the Association’s Board, Millman said she hopes to promote and convince more women to choose a career in the automotive industry, noting that women represent a large percentage of retail jobs in other retail businesses. Automotive jobs offer a long-term career path with competitive salaries with a great chance of upward mobility.

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Cape Cod Coalition Forms to Support Next Generation of Right to Repair by Staff, Cape Cod Today

More than 40 Cape Cod independent auto repair shops have joined together as part of the Massachusetts Right to Repair Coalition to support a much-needed update to the Commonwealth’s Right to Repair law. By 2020, advancements in vehicle technology will result in more than 90% of new cars being equipped to transmit real-time diagnostic and repair information wirelessly to vehicle manufacturers, threatening the rights of Massachusetts car consumers to choose to get their cars fixed at trusted independent repair shops or do the work themselves. The Cape Cod independent repair shops and the Massachusetts Right to Repair Coalition support bipartisan legislation filed in January by twelve State Representatives and two State Senators to update the Commonwealth’s Right to Repair law. The legislation would further protect Massachusetts car owners’ rights to choose where they have their cars repaired, shop around for the best deal, and control who has access to the repair and diagnostic data compiled and transmitted by their

whelmingly to force car companies to provide access for car owners and shops like mine to get repair and diagnostic information. This is a simple update to that law to stay ahead of the wireless technology now present in cars and trucks. It should be a no-brainer to update Right to Repair immediately.” “We are pleased that the coalition is growing on the Cape and throughout the state. Despite the overwhelming 86% vote of support at the ballot in 2012 and the subsequent 2013 law guaranteeing access to independent repair shops, Car Repair Motor. Credit: Cape Cod Today via Pixabay these shops are increasingly Automotive in Provincetown, MA. facing the prospect of having limited “We want a hearing so that this com- or no access to diagnostic and repair mon-sense reform can move forward information now that automakers to protect jobs and consumers’ rights are increasingly restricting access to shop around for car repairs. Au- through rapidly expanding wireless tomakers are starting to use the next technologies in vehicles not covered generation of wireless technology to under current law,” said Tommy shut us out and that’s bad for driv- Hickey, Massachusetts Right to Repair Coalition director. “If independers,” he continued. Justin Morrison of Morrison ent repair shops can’t get direct Motor Works in Hyannis, MA, added, access to diagnostic and repair infor“In 2012, Massachusetts voted over- mation from the car, then car owners car, but has not advanced on Beacon Hill, Boston, MA. “We need Beacon Hill to move more quickly to update the Right to Repair law,” said John Fay of Fay’s

Pennco Tech Continues to Offer Body & Paint Technician Training As the automotive industry continues to move forward, implementing advanced technology, new components and body materials, auto technicians remain in high demand in the United States. At Pennco Tech’s Automotive Tech School in Camden County, NJ, students interested in building, repairing, maintaining and painting automobiles can learn the basics of automotive care, the best repair techniques and the skills necessary for a successful career as an automotive technician. Pennco Tech students are educated by top auto-tech instructors and experience valuable hands-on experience, from advanced training with brakes, electrical and computerized systems and power trains, to working with plastics, power tools, and welding and finishing equipment. Students will learn to apply new finishes, provide expert car inspections, perform minor and major car repairs, and properly secure car parts with the precision of practiced hands. With the experiences and skills learned during instruction in 24

Pennco Tech’s industry-recognized automotive technician training program in Camden County, NJ, students will have the opportunity to make a successful transition from school into the automotive workforce. The program assists students in securing entry-level positions in technical and customer support, as well as repair, maintenance and parts operations in the industry. Pennco Tech is committed to providing the best education and relevant experience in the Bristol, PA, and Camden County, NJ, regions and is proud of its track record of students who have gone on to successful careers in the automotive industry, doing what they love. For more information about Pennco Tech’s Automotive Body & Paint Technician training or any of their other esteemed programs, prospective students are encouraged to visit their website at https: //www.penncotech.edu/ and give them a call at their nearest location today. Obtained via digitaljournal.com.

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

have no choice but to be steered by vehicle manufacturers towards more expensive automaker authorized repair options. The update to the law would also give car owners access to the diagnostic and repair data generated by their car so that they could opt to provide access to any dealer, repair shop, or automaker that they choose during the lifetime of their car.” The Massachusetts Right to Repair Coalition, a group of Massachusetts independent repair shops, local auto parts stores, trade associations, consumers and drivers interested in making sure car owners have access to the repair and diagnostic information produced by the vehicle they own, now has more than 2,000 members statewide. Members of the Coalition also include the Alliance of Automotive Service Providers of Massachusetts (AASP-MA) the New England Tire and Service Association (NETSA). For more information, please visit massrighttorepair.org. We thank Cape Cod Today for reprint permission.


autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Corey Seymour Gets Probation for Money Laundering by Gary V. Murray, Telegram & Gazette

A Worcester, MA, man, whose father is awaiting trial on related charges, was placed on probation Monday, July 15, after pleading guilty to money-laundering and conspiracy. Corey Seymour, 26, the son of Allen Seymour, was placed on probation for two years after entering guilty pleas in Worcester Superior Court to three counts of money-laundering and a single count of conspiring to launder money. The charges against Corey Seymour were lodged in connection with an alleged scheme by his father to defraud homeowners and mortgage lenders by providing fraudulent documents in legal and real estate transactions in Cambridge, Somerville, Brighton and Brookline, according to Attorney General Maura Healey. Prosecutors allege that in 2017 and 2018, the elder Seymour, of Oxford, targeted homeowners, some of them elderly, to fraudulently gain control of residential properties and resell them at a profit to investors. The attorney general’s office alleges that Allen Seymour forged power-ofattorney documents in the names of

homeowners and others to gain control over the seller’s proceeds, then laundered those funds through thirdparty accounts.

Allen Seymour is alleged to have collected deposits from investors relying on the forged real estate agreements and never returned the funds, which prosecutors say totaled more than $1 million. The elder Seymour is awaiting trial in Norfolk Superior Court on larceny, forgery, uttering and money laundering charges. In 2010, Allen Seymour pleaded guilty in Worcester Superior Court and was sentenced to state prison for a sim-

ilar mortgage fraud scheme. The prison term of two to two and a half years that was imposed at that time was to be served after Seymour completed a 51month federal sentence he was then serving in connection with an unrelated $3 million real estate scheme. The charges to which Corey Seymour pleaded guilty Monday involved allegations that in April 2018 he helped his father turn the stolen funds into cash by depositing cashier’s checks through the accounts of third parties. Assistant Attorney General Edward A. Beagan told Judge Janet Kenton-Walker during Monday’s plea hearing that on three occasions in April 2018, Corey Seymour brought a total of six cashier’s checks, each valued at $25,000, to an unnamed auto body shop in Worcester with the intent that he would later return to the shop and retrieve cash, which he did. The prosecutor said Seymour then gave the money to his father. Beagan recommended that Seymour be found guilty and be placed on probation for two years with a special

condition of probation that he refrain from working in the real estate business. Citing his client’s lack of a prior criminal record, Seymour’s lawyer, James J. Kaeding, asked that the charges be continued without findings for two years with probation and that they be dismissed at that time if Seymour had no further difficulties with the law. In support of his request, Kaeding said Seymour was taken advantage of by his father. After his father’s initial arrest, Corey left school and went to work to help support his family, according to the defense lawyer. Judge Kenton-Walker accepted Seymour’s guilty pleas, found him guilty and placed him on probation for two years with the condition requested by Beagan. We thank the Telegram & Gazette for reprint permission.

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Continued from Cover

CIC: Regulators

tendency to ignore that,” Bolerjack said, launching into a fictional conversation to offer an example. “‘Well, gee, you gave them a better deal.’ ‘Well, yeah, because he’s agreed to give me 50 percent of his business in the three-county area, so yes, I gave him a 10 percent discount. Do you agree to that?’ The answer likely will be ‘We just like the lower price. That’s what we’re interested in.’” Darrell Amberson, a collision repairer who chairs the CIC committee, said that’s the case with some MFNs in the collision industry. They may require that a shop give a particular insurer all of the lowest rates or biggest discounts the shop offers any other insurer on parts or labor, even if the shop offers no more than any one of those price-breaks to any other single insurer.

Attorney Stephen Bolerjack said government regulations interest in most-favored nation clauses used by Amazon might offer collision repairers a window to address similar provisions in direct repair program contracts. Credit: John Yoswick

Amberson works for a regional multi-location collision repair business, and said even if just one of its locations belongs to an insurer’s DRP, all of its locations must give any discounts that one store offers to that DRP to other insurers who use an MFN. Does he view MFNs as an important industry issue? It might not be up there with issues like OEM repair procedures, Amberson said, but MFNs can have a significant impact on a collision repair business. In the past, he said, it might take a shop two or three months to get all insurers on board with a labor rate increase. “If you’ve got an MFN clause in a DRP contract, you can’t ask that insurer for the higher labor rate until 28

you get the very last insurer that you interact with to move up,” Amberson said, even if the insurer with the MFN would be willing to pay the higher labor rate. “It slows the whole process down and hurts your income.” MFNs in the health insurance market was in the news back in 2010. The U.S. Department of Justice (DOJ) and Michigan’s Attorney General sued Blue Cross Blue Shield of Michigan alleging that the “most favored nation” clauses of the insurer’s contract with hospitals are anti-competitive. The U.S. Department of Justice had brought the lawsuit against the health insurer, saying MFN clauses raise hospital prices, discourage discounting and prevent other insurers from entering the marketplace. It said that some Blue Cross clauses required Michigan hospitals to charge the insurer’s competitors up to 40 percent more for services. “This cannot be allowed in Michigan, and let me be clear: We will challenge similar anti-competitive behavior anywhere else in the United States,” said Christine Varney, the U.S. assistant attorney general’s office antitrust chief at the time. The Department of Justice later dropped the suit when Michigan passed a new law prohibiting “mostfavored nation” clauses in health insurer preferred provider contracts in that state. A similar law was enacted in North Carolina. The Department of Justice and Federal Trade Commission (FTC) held a joint workshop in 2012 that many saw as an indication that antitrust regulators have “a reinvigorated focus on most-favored-nation (MFN) clauses.” “Although, at times, employed for benign purposes, MFNs can, under certain circumstances, present competitive concerns,” the two agencies noted prior to the workshop. “This is because they may, especially when used by a dominant buyer, raise other buyers’ costs or (prevent) would-be competitors from accessing the market. Additionally, MFNs can facilitate collusion and stabilize coordinated pricing among sellers.” At CIC in Indiana in late July, attorney Bolerjack said antitrust regulators tend to take particular interest in MFNs when a buyer imposing

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

“It may be a time when you have an opportunity … with the feds or it might be a good time to go to your state legislatures,” he said. “These have been outlawed in certain states.” Given that an informal survey of the approximately 350 attendees at CIC in Indianapolis indicated they were first-time attendees to the quarterly conference, CIC Chairman Jeff

Peevy started the two-day meeting by reiterating three of his personal core beliefs he feels are relevant in his role of leading CIC. “One is respectfulness or professionalism,” Peevy said. “I believe that being disrespectful to one another is counter-productive to our goal. So, as tempting as it may be at times to take a shot at an individual, at a role or at a segment within our industry, it will not be tolerated because it’s counterproductive.” His second core belief results in a bias toward learning and education, he said. “I believe that education provides the solution and solves most of our challenges on any topic,” he said. The third belief is actually the most important, he said, and that’s always putting passenger safety first. “Those families who ride in eh cars that our industry repairs should be at the forefront of our thoughts,” Peevy said. “In fact, there is an empty chair sitting on the stage to help remind us that those individuals are not here and able to speak for themselves.”

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them has a significant market share (30 percent or more). Still, he said, the interest shown by regulators in MFNs used by tech giants like Amazon might offer an opening for collision repairers.

CIC Chairman Jeff Peevy said his strong belief that education can bring solutions to industry challenges, drives his leadership of CIC. Credit: John Yoswick

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Industry Snapshot Survey Updated

The Collision Repair Education Foundation (CREF) and I-CAR have collaborated to provide an updated executive summary of the Snapshot of the Collision Repair Industry survey, which is now available for download. The survey provides data on both the business environment and the technician workforce. “The research clearly shows the collision repair industry’s need to build its workforce development efforts,” said Jeanne Silver, from CARSTAR Mundelein who serves as chair of the CREF Board of Trustees. “The Snapshot Survey of the Collision Industry results provides a detailed view of the challenges facing the collision industry’s workforce and clearly identifies opportunities available to people in the industry.” The updated Snapshot of the Collision Repair Industry survey is available for download from the CREF’s web site or via I-CAR’s web site. Industry members with questions about the survey should contact Director of Development, Brandon Eckenrode at (312) 231-0258.

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MassBay Celebrates 16 Years as GM Satellite Training Center novations for dealership technicians has advanced the transportation inMassBay Community College in dustry as a whole. In addition, our Wellesley, MA, is pleased to celebrate GM ASEP automotive students have its 16th year as the General Motors also benefited from this partnership (GM) Satellite Training Center for the of having state-of-the-art technology on campus.” Boston area in the northeast region. “It is great to have partners like The design of the technical training program by the General Motors MassBay Community College that Service Technical College (GMSTC) take the GM dealership’s need for qualified technicians so seis to provide area GM techriously,” said GM Service nicians with the latest dealTechnical College Training ership knowledge. Operations Supervisor, Mik These manufacturerStubing. “They are an outspecific courses are taught standing delivery arm of at our Ashland, MA, Techthe GM Service Technical nology Center by MassBay College which truly shows instructor, Richard McMathat they, along with GM, hon, a 2006 MassBay GM GM Auto Instructor are committed to delivering Automotive Service EducaRichard McMahon tional Program (GM ASEP) in the GMSTC facil- quality GM instruction to the technicians within the graduate and an awarded ity in Ashland, MA Boston area. The GMSTC World Class Technician. “MassBay is excited to continue program, coupled with the GM ASEP as an industry leader in automotive program, also located at MassBay, technology education in New Eng- provides an excellent source of GM land,” said MassBay Dean of Auto- training for the local dealers to conmotive Technology, Robert Lilley. tinue to build their workforce.” MassBay’s Auto Technology is “Having the GM Technical College located on our Ashland campus has a premier automotive training center been a great partnership for Mass- in the New England region, offering Bay. Our ability to offer the latest in- programs that are sponsored by four by Susan Petroni, Framingham Source

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

major automotive brands – BMW, Toyota/Lexus, GM, and FCA Automobiles (JEEP/Chrysler/Dodge/Ram), providing students with in-depth, product-specific automotive technology programs. Students receive training on the newest cars, using state-of-theart diagnostic equipment. The program embeds a paid, hands-on co-op component, which enables students to learn in a professional setting while earning money and college credit simultaneously. MassBay’s automotive program has a 99 percent placement rate of graduates into full-time automotive careers by graduation. Prospective students interested in learning more about MassBay’s Automotive Technology program can attend the upcoming information session on Wednesday, Aug. 14, at 5 p.m. at our Ashland campus, 250 Eliot St., Ashland. For more information on MassBay Community College Automotive Technology program, visit www .massbay.edu/academics/automotive. For more information on the GMSTC program, visit www.gmstc .com. We thank Framingham Source for reprint permission.


autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Continued from Cover

Marketing for Shops

return for promoting positive reviews and hiding negative ones. The film opens with Davide Cerretini, owner of Botto Italian Pizza Bistro in Richmond, CA, who claims that Yelp’s salespeople called him 20 times a week pressuring him to advertise on the platform. They finally wore him down and he signed up for a six-month contract, which he didn’t renew. Once he stopped paying for advertising, Cerretini claims his positive Yelp reviews vanished, only to be replaced with new and mysterious negative reviews. “To me, this is the mafia,” Cerretini says in the film. A few years ago, Nielsen conducted a study and the numbers were pro-Yelp. • 88 percent of customers trust online reviews as much as personal recommendations. • 85 percent of consumers read online reviews. • Yelp gets 142 million monthly visitors and 77 million local reviews in industries ranging from auto repair

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to food and entertainment. • 98 percent of Yelp users report making a purchase at a business they found on Yelp, with 85 percent doing so within seven days and 27 percent doing so within one day. • 80 percent of Yelp users visit the site with the intention of buying a product or service. • Consumers consider Yelp to be the most trustworthy, influential online review site with the highest quality reviews. So, we reached out to Yelp and asked them the big question—do you extort small businesses or manipulate their system? Their short answer was an emphatic no, but the longer explanation came in a document from Yelp that addressed many issues. “We understand that there are a lot of misconceptions out there, so we’re here to clear the air: the only thing you can buy on Yelp is advertising, not reviews or stars,” Yelp said. “Here’s what money won’t buy any business owner on Yelp: A higher rating, the removal of negative reviews and positive reviews.” Does Yelp show more favorable reviews for advertisers or penalize non-advertisers?

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

“Advertising (or not advertising) on Yelp has no impact on reviews,” stated in Yelp’s document. “This is core to our trusted relationships with users and businesses alike, and it’s a principle on which we never compromise. These claims have been investigated and rejected in multiple courtrooms and disproven by independent scholarly studies.” Yelp then also offered some methods for interacting with reviewers for best results: “If a review has incorrect information, this is a good chance to correct it,” according to Yelp. “While you should always take the high road and respond considerately, correcting incorrect information is okay. Remember, it’s not just what you say but how you say it. Since everyone can see your public comment, respond in a way that will impress your potential customers.” “Responding to a review with critical feedback can be tricky,” said Yelp. “You want to act quickly because it’ll improve your chance to turn the situation around, but also take your time to think of the right thing to say. First, read the review. Then reread the review. Reread it

again. On your third take, start looking for the value. Ask yourself: What did the customer expect? Why did they expect that? Where was the misunderstanding? Why did that occur? What changes can I make to make sure this situation doesn’t happen again?” “After rereading the review a few times, you’ll almost always find helpful information,” Yelp added. “Looking at difficult feedback as an insight into how you can improve will make a big difference. It will help you craft your response. It’s a good idea to start with a public response that includes a thank you, even if you disagree with the review. Look at it this way; the reviewer took the time to share what went wrong. There are lots of consumers who won’t take the time to give you those insights. Your reviewers are giving you the chance to improve.” So, is Yelp a buddy or a bully? If we believe in their statement, they are more of a friend than a foe, but there are tons of companies out there slamming them. If you’re on the fence about Yelp, watch Billion Dollar Bully, a horror film for any small business owner anywhere, and be careful.


Deserving NJ Area Veterans Receive Donated Vehicles at NABC Fundraiser On Wednesday, Aug. 14, four deserving New Jersey area veterans experienced a life-changing event – the presentation of vehicles that provides them independence and the ability to work and take care of their families – thanks to the NABC Recycled Rides program along with GEICO, which donated all four vehicles, and collision repair partners ABRA & Caliber Collision in Pennington, NJ, Son’s Collision Centers and Auto Pro Collision. The presentation was held at the NABC Garden State Pars for Cars Golf Fundraiser at the Mountain View Golf Club in Ewing Township, NJ. “What an honor to give back to these veterans who have given so much and served our country,” said Darren Huggins, chairman of the board the National Auto Body Council. “All these men and women deserve our respect and support. It’s incredible to work with the members of the collision repair industry and see their generosity in donating vehicles and contributing their time and talents to help ensure these veterans have safe, reliable transportation to get to work, seek medical treatment and take care of their families.” NABC, its insurance partners

and collision repair partners presented four vehicles to deserving individuals, including: Nijah Crawford, a Wayne Country, NJ, native who followed her parents into the military at 17, received a 2018 Toyota Camry donated by GEICO and refurbished by ABRA & Caliber in Pennington. Crawford was nominated by the Joint Base MDL. She is still in the Air Force, but is on Individual Ready Reserve as she is expecting her first child and preparing for a civilian career in nursing. Shafali Masih, (shown top right) who was presented a 2018 Nissan Rogue donated by GEICO and refurbished by Son’s Collision Centers, is a Queens native who served in the Marines. She was deployed to the Middle East in 2003 and served as an interpreter. After some personal setbacks facing domestic violence, Masih is ready to get back to work and actively care for her seven-year-old twins. Masih was selected by the New Jersey Veterans Network. Frank Gadson, (shown bottom right) a Queens native who played football at Syracuse, joined the Army after an injury ended his football career. He received a 2016 Mazda CX5 that was donated by GEICO and

refurbished by Son’s Collision Centers. Gadson was also nominated by the New Jersey Veterans Network after his 22 years of service as a combat medic and three deployments in Operation Iraqi Freedom. He’s a volunteer EMT who helps other veterans in his community. Josh Kimmel, a Navy veteran who always wanted to be in the service, was presented a 2017 Honda Civic that was donated by GEICO and refurbished by Auto Pro Collision. He was also nominated by the New Jersey Veterans Network. After his service, he found himself homeless for several years. But he has now found stable housing, gotten married and has a supportive family. The new vehicle will help him take care of his family and find employment. NABC Recycled Rides is a unique program in which businesses representing all facets of the collision repair industry team up to repair and donate vehicles to individuals and families in need of reliable transportation. Since the inception of the NABC Recycled Rides program in 2007, members of the National Auto Body Council have donated 2,180 vehicles valued at more than $36 million.

Garmat Builds Upon CARSTAR Partnership

At the CARSTAR Acceleration 2019 Conference in Chicago, Garmat USA continued its long partnership with CARSTAR, hosting the welcome reception on Tuesday, July 16 for new CARSTAR franchise partners and top independent collision shop owners exploring opportunities with CARSTAR. “We’ve been partners with CARSTAR for many years and are honored to work with so many CARSTAR franchise partners,” said Debbie Teter, director of sales and marketing for Garmat. Themed “Picture Yourself in a Garmat Booth,” the reception featured a photo booth where guests could don paintsuits— along with fun hats, glasses and props—and take snaps in front of the Garmat paint booth backdrop. “We are proud of our many partners like Garmat who support our efforts to welcome new franchise partners to the CARSTAR family,” said Dave Foster, vice president of development for CARSTAR.

autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Environmental Advocates Rally for Electric Cars in Camden County, NJ by Anthony Bellano, Haddonfield-Haddon Township Patch

Environmental advocates converged on Camden County, NJ, to call for greater electric vehicle charging infrastructure in the county and across the state on Thursday, Aug. 1. Environment New Jersey and Jersey Renews joined local and legislative leaders at the Camden County Boathouse in Pennsauken, NJ, where there is already an electric vehicle charging station. They called on legislators to pass proposed legislation that addresses pollution from cars, trucks and buses in the state. S2252/A4819 would establish goals, initiatives and programs to encourage and support the use of plug-in electric vehicles. The Senate bill was introduced in March 2018, and has been sitting in the committee since October. The assembly bill was introduced in December, and no action has been taken since. “Electric vehicles are here now, and New Jersey needs to do more to make it easier to plug in,” Environment New Jersey Director Doug O’Malley said. “Electrifying our transportation sector is one of the most critical things we can do to fight air pollution and climate change. By taking steps to improve our EV infrastructure and accelerate the transition to electric transportation, New Jersey can create the road map for other states to follow. Passing the electric vehicle omnibus bill is the best way to supercharge this transition to electric vehicles.” The proposed legislation would create stronger cash incentives for electric vehicle buyers and calls for the installation of more than 1,000 charging stations across the state over the next two years. There are 18 charging stations in Camden County, and advocates are calling for more to support the transition to electrifying cars, trucks and buses that pass through the region. “We’re looking very closely at how Collingswood can incorporate more resources for electric vehicles,” Collingswood, NJ, Mayor James Maley said. “It’s not a light lift, but we are on board for making greener 34

options more readily available for everyone in the Borough. It’s important these kinds of initiatives are supported from the municipal to the federal level and everywhere in between if we expect to have any impact on our planet.”

Advocates called on legislators to pass proposed legislation to support the use of electric vehicles at the Camden County Boathouse. Credit: Shutterstock

In February, the New Jersey Department of Environmental Protection (NJDEP) announced electric vehicle charging stations would be installed across the state. This includes two Level 2 chargers for Haddon Heights, two for Cherry Hill, 16 at Rutgers-Camden and two for Camden County. The announcement also included funding for an NJ Transit pilot of eight electric buses in Camden City. The proposed legislation also calls on NJ TRANSIT to electrify its bus fleet and calls for the development of advanced solutions and other transportation alternatives. “Increasing the number of electric vehicles on the road is a crucial step to meeting New Jersey’s emissions reduction goals,” New Jersey Work Environment Council Executive Director Debra Coyle McFadden said. “Transitioning our transportation infrastructure to electric is an opportunity to create good-paying jobs, improve public health by reducing air pollution along well-traveled routes and mitigate our impact on the changing climate.” There are 9 million people in New Jersey, and more than 3 million registered vehicles, advocates said. According to the American Lung Association’s 2019 State of the Air report, Camden County failed to meet ozone protection levels under current

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

Environmental Protection Agency (EPA) health standards. There were 31 Orange Alert days, and more than 43,000 children and adults in Camden County have been diagnosed as asthmatic. “Environment New Jersey is rightfully bringing attention to energy-efficient and renewable options with their electric vehicle showcase events,” Rep. Donald Norcross (D1) said. “By embracing our cleanenergy future, our country can add good paying-jobs and improve the economy overall. For the sake of our children and grandchildren, our economy and our national security, let’s work together to limit pollutants and reduce our dependence on fossil fuels.” “New Jersey new car and truck dealers are all-in on electric vehicles,” New Jersey Coalition of Automotive Retailers President Jim Appleton said. “With an extensive network of more than 500 locations across the state to display, demonstrate and service electric vehicles, New Jersey’s neighborhood new car

dealers offer the best, most promising way to market and promote EVs to the broadest cross-section of potential new car buyers. Consumers are just now becoming aware that New Jersey new car dealers currently offer more than 60 models of electric, plug-in hybrid and hybrid vehicles from 25 different manufacturers. And the really exciting news is that dozens more are expected in the next few years.” “It’s encouraging to see industry focused on the next generation of environmentally safe transportation options that won’t leave our children and grandchildren with a more polluted world,” Assemblyman William Spearman (D-5) said. “Establishing a 21st-century electric vehicle charging infrastructure would be an important step toward the goal of eliminating greenhouse gases from our transportation system.” We thank the Haddonfield-Haddon Township Patch for reprint permission.


autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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New Pottstown, PA, Body Shop Eyed for West High Street by Evan Brandt, The Mercury

A 14,000-square-foot auto body shop is being proposed for the northwest corner of Glasgow and West High Streets in Pottstown, PA. As proposed Caliber Collision would comprise nine bays, 50 parking places, including for cars being worked on and could ultimately provide up to 30 jobs. David Bailey, who works for the Nashville-based firm that created Pottstown High Street LLC to make the proposal, said the business is part of a national chain that focuses almost exclusively on auto body work for insurance companies. The site is currently two parcels, both of which are empty lots. The building would be air-conditioned, to allow for the company to attract the most qualified technicians and to keep the doors closed, said Bailey. As a result, any noise from the shop “would be no louder than the train across the street.” He also said filters would be in place so there would be no smell of paint outside the facility. “The air coming out of there is cleaner than the exhaust coming out of your car,”

he said. Bailey also said engine, transmission and other work would be “out-sourced” to other locations. Chris Mercer, owner of Mercer’s TruCraft Collision at 401 W. High St., found that claim unlikely.

An artist's rendering of the lay-out of the proposed Caliber Collision is superimposed on an aerial photo of the corner of Glasgow and West High Street's at the western border of Pottstown Borough. Credit: Evan Brandt, MediaNews Group

He said if the workers being hired are as skilled as Bailey claimed they would be “they’re not going to send a car out on a flat-bed to replace a radiator or other fluid work.” Mercer spoke at the hour-long conditional use hearing held Wednes-

day, Aug. 7 prior to the regularly scheduled Borough Council work session. The borough’s zoning officer has ruled that the business is allowed in the Gateway West zoning district by conditional use, which requires a hearing before borough council only on allowing the use. If approved, the project would then move on to the planning commission, where engineering particulars would be worked out, and then would still require final site plan approval from the council. Mercer was not the only speaker at the hearing Wednesday, Aug. 7. Robert G. Biggins, who lives in Vine Street in West Pottsgrove adjacent to the parcel, objected to the proposal on a number of grounds. Biggins, who clashed repeatedly with about appropriate lines of questioning during a conditional use hearing, called the plan “a cancer-causing, environment-destroying filthy use.” He insisted neighbors in West Pottsgrove were not properly notified of the hearing, “I feel this is being shoved down our throat, under cloak of darkness in the middle of summer when half the people are away on vacation,” said Biggins. “I also call for

zoning officer to resign.” “So noted,” Borough Council President Dan Weand replied dryly. In addition to concerns about the impact the project could have on a stream that runs through the property, Biggins also said the site “is surrounded by residential properties and out of scale with existing development.” Stowe neighbor Don Roussey warned the location is in the stream’s flood plain and said: “I already get water in my basement when it rains.” Councilman Joe Kirkland also expressed concern about stormwater, but was told the project’s engineer, Carl Lightner, that when completed, the development would send no more stormwater off-site than currently. He also said during the site planning process which follows if council grants conditional use, that an underground storage facility for storm water might be necessary. We thank The Mercury for reprint permission.

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HONDA CONNECTICUT

Lia Honda of Enfield Enfield

800-221-3131 860-741-3401 Dept. Hours: M-F 7:30-5:30; Sat 8-4 jdoucette@liacars.com

Manchester Honda Manchester

800-442-6614 860-645-3115 Dept. Hours: M-F 7-5; Sat 8-4 gabe.llantin@manchesterhonda.com

Schaller Honda New Britain

800-382-4525 860-826-2080 Dept. Hours: M-F 7:30-5; Sat 8-1 jkiniry@schallerauto.com MAINE

Berlin City Honda South Portland

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Prime Honda Saco

207-391-7910 207-282-0900 Dept. Hours: M-F 7:30-6; Th. 7:30-7; Sat 7:30-4 klavalle@driveprime.com MARYLAND

Criswell Honda Ger mantown

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Acura of Boston Brighton

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Please contact these dealers for your Honda or Acura Genuine parts needs. MARYLAND

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Dept. Hours: M-Thu 7-8; Fri 7-6; Sat 8-6; mschumer@madisonhonda.com

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Davis Acura Langhor ne

866-50-ACURA 215-943-7000 Dept. Hours: M-F 7-7; Sat 8-4 markh@davisacura.com autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Solving the Tech Shortage: In-Prison Automotive Programs Provide Education & Training for Potential Hires by Stacey Phillips

Terrance Jones didn’t have any automotive experience when he entered Washington State Penitentiary, let alone a skill or trade. He learned about the educational programs offered by Walla Walla Community College at a minimumsecurity unit of the correctional facility and decided to enroll in auto body repair. During the one-year certificate program held on the facility grounds, he learned how to disassemble and reassemble vehicles, do bodywork and paint vehicles for the local community who brought in their cars for repair. “I loved it,” said Jones. “A lot of these guys, including myself, when we go in, don’t have any experience in any type of field let alone being able to hold down a decent job. The fact that when I got out I was going to have a trade skill under my belt and I could get a decent job when I first got out was really exciting.” Once Jones earned his auto body certificate from the college, he became a teaching assistant (TA) for the next year and a half before being released from prison in 2016. As part of Washington Department of Corrections’ work release program, Jones was placed at a Maaco facility where he worked for a short time before being hired at H & I Automotive in downtown Seattle. He said the skills he learned in the community college in-prison program from his instructor, Lee Brickey, have been crucial to his success. “He is that guy who actually cares about what happens to the gentlemen who come through this program,” said Jones. As a result, he has been able to move up the ranks quickly at H & I Automotive. “I’m one of their lead technicians and ‘go to’ guy, which feels good,” he added. Jones said the experiences students have in the auto body program give them hope that they can work rather than return to their previous lives. “I know countless guys who I 40

knew when I was inside prison who have gone back already and there’s only a handful of us who are still out and doing well,” said Jones. “It was really based on the skills and trades we learned while in prison.”

program and “not to give up on these guys.” “You might have to sift through a few bad apples before you find a good one but don’t give up because we are out there,” said Jones.

There are currently 18 students and six teaching assistants (TAs) who take part in the program at Coyote Ridge. Credit: Walla Walla Community College program at Coyote Ridge Correction Center

He encourages body shops to be patient with new technicians who might have gone through a similar

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

Studies have repeatedly shown that increasing education initiatives in prison lead to lower recidi-

vism rates. “Most of the men and women entering correctional facilities lack the literacy and employment skills needed to succeed in our communities upon release,” according to the Washington State Board for Community and Technical Colleges. “Offenders who are provided opportunities to gain job skills are much more likely to be successful in the community upon release and educated offenders are statistically less likely to commit additional crimes.” To help reverse this trend, inprison educational programs are offered by community and technical colleges around the country. The goal is to educate incarcerated individuals so they can re-enter society and be able to work and contribute. Walla Walla Community College in Walla Walla, WA, is one of these. The college has established an inprison auto body and diesel mechanic program at Washington State Penitentiary and an automotive mechanics

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program at Coyote Ridge Corrections Center. Washington State Penitentiary Hired through Walla Walla Community College, Brickey has worked as the auto body instructor for Washington State Penitentiary for the last decade. Prior to that, he instructed at Columbia Basin College for five years and has worked in collision repair facilities for more than 20 years. On a typical day, Brickey’s students spend about six hours a day, five days a week, at the body shop, which was set up at the minimum-security unit of the facility by the college and Department of Corrections. Teaching up to 18 students at a time, Brickey teaches them how to repair vehicles for the surrounding community following the same curriculum that is taught on the college campus. Students have the option of participating in a nine-month program or working toward an associates degree. Upon graduating, they receive a certificate from the community college. If they have done well in the class and haven’t been released from the correctional facility yet, they are

invited to work as TAs and are paid for helping with grades and student questions.

ers. The collision repair instructor gave him a project to focus on—painting a bright red sports car. When the

An in-prison automotive mechanic program was set up at Coyote Ridge Correction Center by Walla Walla Community College. Credit: Walla Walla Community College program at Coyote Ridge Correction Center

“For anyone who has completed one of the programs, we’ve found that the rates of reoffending go way down,” he said. Brickey recalls one of his students who was 21 years old and had a challenging time working with oth-

vehicle was unmasked and pushed out of the paint booth, Brickey said it looked impressive. “Everyone was standing around and said it looked really nice,” he recalled. “I talked to him later and he said it was the first time in his whole

life that anybody gave him a compliment about anything he had accomplished.” Personal experiences like these are gratifying for Brickey who always had an interest in the automotive trade. When Walla Walla Community College approached him about teaching, he decided it would be a good fit. “I like making a difference in people’s lives,” he said. “It’s amazing sometimes and it’s frustrating sometimes because you find out these guys get into trouble and it’s not going to turn out perfect for all of them, but there are ones that it does.” With baby boomers retiring and not enough workers to fill their positions, Brickey said vocational training in state correctional facilities will help address the gap. “It’s amazing the shortage of skilled people we have,” he said. His advice to body shops looking for employees is to give inmates a chance. Coyote Ridge Correction Center Over the past two years, Douglas Leclair has taught an automotive services program at Coyote Ridge. Similar

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to the Washington State Penitentiary program, a full-service auto repair shop was established by Walla Walla Community College about a decade ago on the prison grounds where students work on vehicles throughout the week. He currently has 18 students and six teaching assistants (TAs) who take part in the program. At Coyote Ridge, the main focus is on mechanical repair. “Many cars require major assembly removal in order to do the repairs,” said Leclair, who has worked in the automotive field since 1992. “We’re finding in the body shop industry the big body shops will have a mechanic; they have to.” Leclair helps them learn to think critically to diagnose problems and work on soft skills, which he has found to be essential to prepare them to work when they are released from prison. “What made Southwest Airlines so successful is that they don’t hire people with the skillset, they hire people with the right attitude and teach them the necessary skills,” he observed. “We call it ‘men teaching men.’ In the prison system, it’s really

hard for an inmate to tell another inmate what to do, but I think we’ve overcome that in our little area of the world. My TAs are well-respected by the other guys.” By state law, most inmates receive $40 and a bus pass when they are released. Leclair hopes that by teaching them a trade, they can make a living wage when they are released. “A lot of these guys have been incarcerated at a young age and don’t have a skillset or a trade,” said Leclair. “If they leave here with a trade, then they don’t have to resort to activities that are less than desirable. If we give them a skill, they make great employees.” An advisory committee is set up where the automotive instructors regularly meet with the industry as part of the curriculum development to find out what types of positions they are searching for. Last year, one of the inmates who took part in the automotive program was released from prison and hired as a foreman at a Ford dealership in Arizona. Another, who had served 17 years, was hired to work as a mechanic in Yakima, WA.

“He took the skills he learned in the program and within three weeks, he was promoted to be the main mechanic in the facility,” said Leclair. For those questioning whether or not to hire a former inmate, Leclair said if they are given a skill, studies have shown they make great employees. “I had a teacher in high school who took a chance on me,” he recalled. “The guys in here, on average, are good, solid people and they made a mistake.” He also recommends paying new technicians fairly, even those with little to no experience. Through his experience managing a car dealership, Leclair found that offering a competitive wage up front and training individuals from the onset most often led to success; he encourages body shops to do the same. Clayton Long recently completed the automotive mechanics’ program at Coyote Ridge. “I had no prior automotive experience outside of knowing how to drive a vehicle,” said Long. “With that in mind, I knew I had an uphill battle on my hands.”

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He said the course curriculum was a system-by-system approach, which made understanding the material much easier. “I soon realized that we weren’t expected to know everything, as this field is constantly evolving,” said Long. “I had to learn that learning never stops; I have to adapt to technology constantly changing and I have to work hard and remain dedicated in order to be successful in my trade.” When Long is released, he said his educational certificate will help get him through the door and into the interview process. “The personal growth that I have achieved is what will get me the job I want,” said Long. “Once I get through the door, I want to do everything—especially the work that nobody wants to do.” Samuel Laur was also one of Leclair’s students at Coyote Ridge who completed the automotive program. “The program has given me hope that I’ll be able to get out and get a good job with a wage that will allow me to support myself and not come back to prison,” said Laur.

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Truck Topics with Gary Ledoux

Hey Buddy … Got a Millisecond?

Gary Ledoux is an industry veteran with 48 years’ experience in the automotive and OEM collision parts industry. His column appears exclusively in Autobody News. He can be reached at YesterWreck@yahoo.com

During the 2nd annual HD Repair mph. The identical speeds and mass Forum event held in Fort Worth, cancel out each other or, better said, Texas, in March 2019, John Spoto, the two objects push back on each National Heavy Duty Truck Com- other with equal force. But this rarely mercial Fleet manager for the 3M happens. Chances are if a head-on Company gave a fascinating presen- collision is to occur with a semi-truck, tation on the effects of a crash and it will more likely be with a car of conhow so much can happen in a very siderably smaller mass and weight. with Stacey Phillips short amount of time. The following From a pure physics point of view, this is a brief synopsis of that presenta- would help mitigate the damage to the tion. It is not meant to be scientifi- truck, but could be catastrophic for the cally precise, but only meant to give car. some perspective on what happens • What is the direction of impact? during a crash and what must be done In other words, was it a head-on crash to return the vehicle to road-worthi- or a glancing blow which could have ness. dissipated much of the crash energy? To begin with, there are many What isn’t a variable is a law defined variables that determine the severity by Sir Isaac Newton – the law of inof a crash including: ertia. It says an object in motion tends to stay in motion until acted upon by • The speed of the moving vehi- an outside force. Think in terms of cle. Did you know the faster you the payload being transported by the drive, the greater the impact or strik- truck in question. When the tractor ing power of your vehicle? The laws hits the brick wall, Newton’s law of of physics determine that the force of an outside force taking over to stop impact increases with the square of motion takes over to stop the tractor the increase in speed. So, if you dou- – but his law of inertia says the load ble the speed of a vehicle, you in- and trailer want to keep going! crease its force of impact four times. And just think … what is going • The weight of the moving vehi- to take days or maybe weeks to repair, cle. This is especially crucial with happened in a matter of milliseconds. trucks. Is the truck traveling empty How long is a millisecond? It is oneor loaded? If it is loaded, how much thousandth of a second – the time it does it weigh and how secure is the takes a camera flash to go off. A load? housefly’s wings flap every three mil• What is the nature of the object liseconds. Eight milliseconds is equal the truck will come into contact to 1/125th of a second or a common with? Is it completely stationary and camera shutter speed. Researchers at immovable, like a reinforced brick or MIT determined that the human eye block wall, a bridge abutment, or a can interpret images exposed for as litlarge tree? If so, the impact energy of tle as 13 milliseconds. Anything faster the truck will be pushed back in an goes undetected. equal amount and the truck will sustain the entire force of the crash. If Zero Milliseconds the truck hits something that will This is the point where the front move, like a parked vehicle, for in- bumper first makes contact with a stance, the other vehicle will absorb barrier or some other object – what some of the energy. The deceleration you might call the “point of no reof the truck would not be so abrupt turn.” Using specific materials, parts and thereby mitigating some of the and fastening protocols, engineers damage to the truck and occupants. have designed the truck to collapse • If truck “A” is going 60 mph and in a predictable manner to protect the hits truck “B” of equal size and weight truck’s occupants. This is where all in a head-on manner, also going 60 that engineering pays off. And if the mph, it would be the same as truck truck has been in a prior accident, “A” hitting an immovable object at 60 this will tell if the repair was done in

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a safe and complete manner—or not. Five Milliseconds The truck’s body structure is already absorbing and managing crash energy. Each section area within the cab has a specific function in the event of a collision to channel the impact energy around the occupants. Ten Milliseconds The front bumper is fully collapsed and crash forces are being channeled through upper and lower members and body panels. Panels are designed to collapse to a certain point to not only absorb the energy, but to keep the occupants from becoming trapped inside. This is also called “Controlled Deceleration.” Starting in January 1965, Ford Motor Company crashed over 175 cars into a concrete barrier at 30 mph. The reason, to build a vehicle frame and structural parts that

URCE

O PARTS S YOUR KIA

deform in a uniform manner upon impact to absorb the energy and mitigate cabin deformation, thereby saving the car’s occupants. The culmination of this testing would be introduced in all 1968 model Ford cars with what was being called a “Controlled Crush” front end. Other car and truck makers would follow. 15 Milliseconds The engine has been contacted and the subframe is being deformed. Different strengths of metal are used in the truck’s construction to either “break away” or transfer collision energy to other parts of the truck. (Before the days of “Controlled Deceleration” the engine may have penetrated the cab at this point injuring the driver.) 20 Milliseconds The structure forward of the engine is now fully deformed and the crash

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energy is being channeled into the roof rails, rocker and rear portion of the engine subframe. 30 Milliseconds The cab continues to deform. Crushzones crumple and redirect the crash energy around the truck’s occupants. (Crush Zones can be seen as dimples, slots drilled in body parts or different types and thicknesses of metals. Ribs or stamped areas across the width of a part are also called convolutions and designed to aid in a Controlled Deceleration event.) In a repair bulletin, Volvo notes, “The cab frame and body panels form a cage that protects the driver and passenger. The cab exceeds protection safety standards in case of collisions or rollovers. Unlike conventional cab structures, where a load carrying frame supports the outer body panels, both the VN and VHD cab frame and body panels are designed to be part of the load carrying structure.” 40 Milliseconds As the crush zones deform, the crash energy is transferred to the dash, front cowl, floor pan and rockers. At this

point, some sheet metal may have been bent, some kinked. Bent metal, depending on its strength and hardness may be bent back into shape. Kinked metal generally has to be replaced, especially if it is high-strength steel. (Straightening kinked metal could weaken it making it collapse in a subsequent crash.) 50 Milliseconds The engine assembly contacts the dash. The “A” pillar, roof, door pillar, rockers and floor pan carry the balance for the crash load. 67 Milliseconds The truck has reached maximum deformation. The penetration into the occupant area was controlled and limited due to the construction of the truck and materials used. The crash load was directed around and under the truck occupants. But even in the moment, the truck has completely stopped, momentum continues possibly forcing the payload through the back of the cab.

Now, the damage estimating and repair process begins. Referring again to a Volvo collision repair bulletin, they specifically point out, “When major body damage occurs, you should replace entire sections instead of changing parts within a section. Replacing an entire section preserves the structural integrity of the cab and generally takes less time.” When reviewing or estimating a crash, the primary point of impact, probably the front of the cab, will no doubt get the most attention as it is the most obvious place to look. However, there could be considerable “Indirect Damage” which could include the frame or any part of the truck as the force of the collision was dissipated through the entire vehicle. This is why it is so important to look over the entire truck, not just the point of impact. Indirect Damage could have occurred on mechanical parts, electrical

100 Milliseconds Event is complete

parts, engine brackets, seat brackets, air valves, dashboard and door trim panels just to name a few. Indirect Damage could have also loosened, deformed or separated seam sealer, cavity foams or those parts secured with adhesives. Some repairers may overlook foams and sealants, yet they perform a vital role in the drivability, and performance of the truck as well as driver comfort. Foam and sealants can be used to reduce noise, vibration and harshness in the cab, stiffen the body structure, as well as seal out dust, rainwater or unwanted fumes. And while you’re at it, don’t forget to apply corrosion protection. When making collision repairs, remember to never compromise safety. Return the truck to the driver/owner with the same structural integrity it had prior to the crash because in a subsequent accident … milliseconds still count!

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From the Desk of Mike Anderson with Mike Anderson

Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

Check OEM Procedures Before Disconnecting, Reconnecting Batteries The “Who Pays for What?” summer survey looked at how often shops research the OEM procedures related to disconnecting and reconnecting batteries. The results report won’t be tabulated until early this fall, but for now, we can take a look at some of the intricacies of disconnecting and reconnecting batteries when repairing a vehicle. What was once a seemingly easy step has become more complex and time-consuming as vehicle technology has evolved. Disconnecting the battery prior to repairs has become a common requirement. In the past, it was often considered necessary prior to performing any welding on the vehicle; but, many other procedures require disconnecting the battery, such as removing or disconnecting any electrical component.

• On a particular Audi, the automaker’s procedures state that when reconnecting the battery, you must “activate the one-touch up/down function for the power window regulators.” It also requires that you “Check DTC memories of all control modules, and delete the displayed entry “Undervoltage” under the vehicle diagnostic tester.” Most automakers say disconnecting the battery will set diagnostic trouble codes (DTCs). You can’t check for those without doing a post-repair vehicle scan in conjunction with reconnecting the battery. • Do you think reconnecting the battery is only a more complex process on high-end European models? Guess again. The procedure for the 2018 Chevrolet Cruze is seven pages! It notes that you also need to inform the customer that the “start/stop” feature

Automakers may designate wait times for how long after shutting off the ignition switch a technician must wait before disconnecting the battery; for the Nissan Armada, it can vary based on engine type. Credit: Nissan

varies even by engine type. You have to wait four minutes before disconnecting the battery on Armadas with some engine types, and 12 or even 20

minutes on Armadas with other engine types. Some automakers also have designated wait times after the battery has been disconnected before

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It’s important to remember that disconnecting and reconnecting the battery is a non-included operation. There is no standard for what procedures are required by the automakers when reconnecting the battery; it varies based on the specific year, make, model and options of the vehicle being repaired. That’s why you MUST research it for every single repair. Let’s look at some examples: 50

on the vehicle “will not be available until the vehicle is allowed to sit for at least three hours undisturbed.” How would you know to do that unless you read the procedures for reconnecting the battery? • Many vehicles have specific wait times after the vehicle is turned off using the ignition before the battery is disconnected. For the 2017 Nissan Armada, for example, the wait time

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you can disconnect certain electrical components. • You also need to check the OEM procedures for what systems need to be initialized or calibrated after the battery is reconnected. Toyota’s procedure for reconnecting the battery on some Camrys, for example, lists five such systems that need to be initialized.

tance of checking the OEM procedures for every job before you do

something as simple as disconnecting or reconnecting a battery. It’s not as

• The OEM procedures also will tell you what type of test drive (or “drive cycle”) is necessary after a battery has been reconnected. Hopefully, these examples alone are enough to convince you of the impor-

The OEM procedures, like this one, for the 2018 Toyota Camry, list the systems that must be initialized or calibrated after reconnecting the battery. Credit: Toyota

SCC’s New Dean Receives National Award Southeast Community College’s Jon Kisby recently attended the North American Council of Automotive Teachers Conference in Calgary, Alberta. He was recognized as Mitchell 1’s Educator of the Year 2019. “Being chosen for this award has been a great honor,” said Kisby. “I really appreciate the way Mitchell 1 supports technical

education, and the one-year subscription for SCC to use their products will be valuable to our students and instructors. I look forward to putting the same effort into my new position as Dean of Agriculture, Welding and Transportation as I did in my teaching career.” Kisby recently moved into his Dean position after several years as an

instructor in SCC’s General Motors Automotive Service Educational Program. The five-day conference had numerous breakout sessions and activities about auto education, motivating students and what’s in store for the future. For more information, log on to the website at http://www.nacatconference.org/.

simple as the procedure once seemed. And two side notes: Don’t put “R&I battery” on your estimate or invoice if what you are actually doing is just disconnecting and reconnecting one terminal. Doing so could be seen as “work billed but not performed.” Also, have you ever had to buy a battery for a customer because the one in the vehicle died while it was at the shop? If so, avoiding that is another great benefit of performing a pre-repair scan of every vehicle when checking them into your shop. That scan can catch voltage errors that point to a weak battery. You can then inspect the battery, check its date, and maybe sell the customer the new battery they need on ‘day one’ of the repair.

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Model Y and Gigafactory 3 Heralds a Faster, More Profitable Tesla by Simon Alvarez, Teslarati.com

Tesla’s second-quarter report and its succeeding earnings call provided updates on what could very well be two of the electric car maker’s most pertinent projects to date: the Model Y ramp and Gigafactory 3 in Shanghai, China. MODEL Y When Elon Musk unveiled the Model Y last March, he provided a rough timeline for the upcoming vehicle. During his presentation, Musk mentioned that the all-electric midsize SUV would start deliveries starting fall 2020 for the Long Range, Dual Motor AWD, and Performance versions, and spring 2021 for the Standard variant. Since then, several reports have emerged which hinted at Model Y production being far less volatile and challenging than the Model 3’s manufacturing ramp, a task so difficult that Musk candidly called the period as “production hell.” In the Q2 Update Letter, Tesla confirmed that preparations for Model Y production have begun in the Fremont, CA, factory. The company also mentioned

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that due to the overlap in the components of the Model Y and the Model 3, the company was able to “leverage existing manufacturing designs in the development of the Model Y production facilities.”

Tesla Chief Designer Franz Von Holzhausen confims that test rides are available. Credit: Gene Liu/Teslarati

Several other hints have also emerged suggesting that Tesla will ramp the Model Y with its best technologies available. Considering all the innovation that is being implemented for the Model Y, it appears that Tesla is doing all it can to ensure that the vehicle does not encounter delays with its rollout. In fact, with Fremont already being prepared for the Model Y, and with giant casting machines being designed specifically for the vehicle, it almost seems

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

like Tesla is trying to start the manufacturing of the SUV earlier than expected. GIGAFACTORY 3 Over in China, another understated Tesla project is taking shape. When Musk attended Gigafactory 3’s groundbreaking ceremony back in January, he stated that initial production of the Model 3 in the facility would begin by the end of the year. Six months later, Gigafactory 3’s general assembly building is practically complete and its interior is already being tooled.

Gigafactory 3 Model. Credit: Gene Liu/Teslarati

Quite interestingly, it is not Musk that is providing ambitious timeframes for Gigafactory 3 anymore. Instead, it is Chinese government officials. Local reports, for example, have suggested

that China is looking to start initial Model 3 production as early as September, with the facility ramping to an output of 150,000 vehicles per year early next year. Gigafactory 3 has exceeded expectations since work in the facility entered overdrive. Just like the Model Y ramp, the key to Gigafactory 3 lies in the company’s innovations with Model 3 production. There is no doubt that 2019 is turning out to be an incredibly challenging year for Tesla. Following the first quarter, which saw lowerthan-expected vehicle deliveries, Tesla set new delivery records in the second quarter, only to end once more at a loss. Yet, together with this, the company also ended the quarter in more stable footing, as shown by its $5 billion in cash, the largest in its history. Ultimately, the Model Y and Gigafactory 3 seem to be two projects that are heralding a new era for Tesla: one that is more mature, precise and poised to disrupt at a scale that’s never seen before. We thank Teslarati.com for reprint permission.


Wilson vs. Safelite Lawsuit Comes to an End Through Court of Appeals by Emmariah Holcomb, glassBYTEs.com

The United States’ Sixth Circuit Court of Appeals three-judge panel ruled to dismiss Dan Wilson’s lawsuit which highlighted employee benefit plan issues at Safelite Group, Inc. (Safelite).

‘This dispute centers on what constitutes an employee pension benefit plan under the Employee Retirement Income Security Act (ERISA), and its resolution determines whether the duties and protections of ERISA apply to the plan at issue. Wilson, the former president and CEO of Safelite, sued Safelite for breach of contract and negligent misrepresentation arising from the company’s alleged mismanagement of its deferred compensation plan for executive employees. Finding that the plan was an employee pension benefit plan under 29 U.S.C. § 1002(2) (A) (ii) and not a bonus plan exempted from ERISA

under 29 C.F.R. § 2510.3-2(c), the district court granted Safelite’s motion for partial summary judgment,’ a portion of the court’s decision reads. The case began in 2016 when Wilson made sued his former employer for breach of contract. Wilson was Safelite’s president and CEO of from 2003 to 2008, according to court documents. In 2005, the company’s board of directors created the Safelite Transaction Incentive Plan (TIP), which ‘provided for substantial bonus payments to its participants—five Safelite executives, including Wilson—if they secured a strategic buyer for the company,’ according to court documents. Things changed for the company in 2006, as it was acquired by Belron. According to court documents, Safelite came up with a solution to combat substantial TIP payments. ‘Realizing that Belron’s acquisition would trigger significant payments under the TIP that could increase participants’ tax obligations, the board adopted the Safelite Group, Inc. nonqualified deferred compensation plan (Safelite Plan),’ a portion of court documents reads.

The plan allowed participants to defer two types of income to avoid certain tax consequences. When the Safelite Plan was implemented, four executive employees that included Wilson, were eligible for it.

According to court documents, the two types of income that could be deferred were compensation and TIP amounts. An employee’s compensation was defined as the base annual salary and any annual or long-term bonuses; meanwhile, the TIP amounts were triggered by Safelite’s sale to Belron in 2006 for $334 million. ‘Wilson properly submitted the forms to become a participant in the

Safelite Plan. Between 2006 and 2013, he elected to defer hundreds of thousands of dollars of compensation each year,’ a portion of the court documents read. Wilson left Safelite in July 2008. His complaint showed he had a total of $9,111,384 in deferred compensation. That year, however, a federal audit showed some of Wilson’s elections failed to comply with a tax statute regulating deferred compensation plans. This resulted in Wilson owing income taxes while also gaining tax penalties, according to the court’s decision. Lower courts sided in Safelite’s favor; however, Wilson appealed. He argued the Safelite plan fell under the bonus plan exemption from ERISA. The Court of Appeals panel unanimously disagreed with Wilson. “Because the Safelite Plan is not designed as a bonus plan and instead distributes deferred amounts of nonbonus income, it is not a plan providing for payments made ‘as bonuses for work performed,” a portion of the opinion reads. We thank glassBYTEs.com for reprint permission.

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Too Many Openings & Too Few Techs—A Crisis With No End in Sight by Ed Attanasio

When I interview shop owners or managers all over North America for various articles, they usually end up asking me the same question. “I need a new technician; do you know anybody good?” After an awkward pause they often say, “Someone with a pulse?” From New York City to Los Angeles and everywhere in between, the collision repair industry has too many openings and too few people to fill them. It’s all about supply and demand, and tech schools are enrolling more and more students, but it’s still a matter of “too little, too late.” A recent study conducted by TechForce Foundation quantifies the growing seriousness of the body technician supply shortage. A non-profit organization whose goal is to get more young people interested in careers in auto repair, TechForce has a steep hill to climb as trade schools close or reduce class sizes. The growing gap between postsecondary graduate numbers and job openings in mechanical and collision repair is hitting the panic stage, according to the TechForce Foundation’s Transportation Technician Supply Report. Based on the comprehensive analysis performed by the National Center for Education Statistics with 2011-2016 data, TechForce discovered that the postsecondary supply of new body technicians entering the field has not kept up with the expanding demand. The schools are trying to fill the void, but it is growing at a rapid rate. This shortage has been getting worse for the past 15 years, but hit its alltime low in 2013, as the gap between the supply and the demand has continued to grow every year. New technicians breaking into the industry are filling the growth in new positions, as well as replacing those who retire or exit the profession primarily through retirement. They are distinguished from seasoned body technicians who move between employers but don’t add to the overall trained workforce. It’s like a bad drought that isn’t being helped after some heavy rainfall because the need is increasing and 56

many technicians are reaching the retirement stage. The TechForce report reveals that auto tech postsecondary graduates have been declining in a big way since 2013. The number of postsecondary auto graduates decreased by 1,829 in 2016. There were approximately 38,829 graduates for 2016

when compared to the projected Bureau of Labor Statistics demand for 75,900 new techs. Private-sector colleges have experienced the biggest decline while public two-year institutions (mostly community colleges) have stepped up their efforts and proactively increased their recruitment efforts. So, what can be done to lighten the supply shortage and how long will it take to see some tangible results? Jennifer Maher, CEO/executive director of TechForce, recently said one of the main problems is that the auto tech education system in this country, has stigmatized trade-school education and killing the trades. Prospective students are still holding onto the outdated image of the greasy and sweaty mechanic because parents, instructors and counselors support the theory. Today’s new technicians are compensated well and possess skills that set them up for ongoing success but are burdened by more school debt than their fouryear school counterparts. Maher and her foundation are currently creating programs and supporting more students interested in becoming collision repair technicians. Greg Settle, TechForce’s director of National Initiatives, said that with only a small number of students interested in entering a skilled trade as opposed to seeking a college de-

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

gree, the competition among all the skilled trades for those graduating students is fierce. Body repair technicians can make a very solid, middle-class income, but not initially. Five-year collision body techs are pulling down great salaries and commissions, but starting wages are among some of the lowest. This heavily influences what young men and women will focus on when considering a career decision. Add to that the fact that entry-level auto techs are expected to take on their first job with their own tools, and it does not make these careers very attractive when compared to other choices, according to Settle. In conclusion, without some form of specifically focused collective action, the transportation industry will continue to suffer from insufficiently financed and seriously fragmented efforts to solve this dilemma, Maher explained. A solution requires pooling

resources and consistent public messaging, she said, in order to change the perceptions about the industry and construct a talent pipeline for tomorrow’s mechanical and collision repair technicians. It’s going to be an enormous undertaking, but unless organizations such as the TechForce Foundation dedicate themselves to solve the root causes of the problems in this industry, the shortage of qualified people will continue to hamstring the industry in many ways. In the 1950s, there was a shortage of engineers in the U.S. In the 1960s, the country didn’t have enough teachers, and in the 2000s, there was a serious need for computer programmers. Those gaps were filled by promoting those careers and getting more young people into the fold. If auto repair programs and tech schools can learn from history and get more people into shops as mechanics and body technicians, one of the industry’s major dilemmas will happily go away, and all of us will benefit as a result.

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In Reverse with Gary Ledoux

50 Years - A Retrospective

Gary Ledoux is an industry veteran with 48 years’ experience in the automotive and OEM collision parts industry. His column appears exclusively in Autobody News. He can be reached at YesterWreck@yahoo.com

Fifty years ago this month, Septem- could need or want. Being the most ber 1969, I took my first job in the aggressive collision-industry jobber in automotive industry. I worked at a town, we did a brisk business in supfamily-owned auto parts store, TowLedoux ers Motor Parts, with locatedGary in my hometown of Nashua, NH, that also sold automotive refinish paint and related supplies. In the days before PBE Jobbers, many auto parts stores divided shelf space between spark plugs, distributor points and condensers with refinish paint, sandpaper and body filler. with Stacey Phillips Nashua, with a population of 55,000 was served by five auto parts jobbers, one of which was a NAPA plying body shops within about a tenstore who carried a small amount of mile radius. Here is a brief overview, RM paint and another independent as I remember it, of the collision repair jobber carried a small amount of Dit- business, 50 years ago. zler paint. Neither store actively purwith Ed Our Attanasio sued the collision industry. store The Job carried a full line of DuPont refinish When I started, my responsibilities inproducts, 3M products and mostly cluded mixing paint, delivering parts everything a body shop of the time as well as paint supplies and eventu-

OE Shop Certification

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Auto Body Attorney with Bruce Roistacher

Truck Topics with Gary Ledoux

National Associations with Stacey Phillips

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ally, waiting on customers. As a DuPont jobber in 1969, our two main paint products were Dulux enamel and Lucite lacquer. Another paint product, Duco, a nitrocellulose lacquer, which had been developed in the 1930s, was still in use, mostly for use on import or “non-domestic” cars because Lucite had not been developed for those cars yet. Within a year or so, Duco was phased out in favor of Lucite and almost as quickly, Centari acrylic enamel and Imron polyurethane enamel was introduced. Initially, Imron, developed primarily for fleet use was available in only about a dozen colors. Before the days of computers (and even before microfiche) paint mixing formulas were printed on index cards and kept in file drawers

similar to book index cards in a library of the time. Lord help you if you spilled paint on an index card and destroyed it. Being the town’s major supplier of mixed paints, some days we were backed up for hours. The Product Inventory The two largest selling paint products were gallons of Dulux for overall refinishing and pints of Lucite for panel refinishing. Most shops would accept a mixed pint of paint if we didn’t have a “factory package” but most shops preferred the factory packaged paint. At any given time, we might have around 1,600 pints of factorypackaged Lucite in stock. The basic colors, like white or beige or yellow were designated with an “L” after the stock number. All “L” colors were about $1.90 a pint as I recall. Those with an “LH” or “LM” suffix were different shades of red and were about


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$2.25 for LH and $2.75 for LM colors. We carried a full complement of 3M abrasives in various sheet sizes and configurations as well as 3M Glazing Putty and various adhesives. (I wish I had a nickel for every tube of 8001 3M weather strip adhesive I handled!) Nitro-Stan putty in tubes was a big seller as were Detroit brand tackrags and Marson Fish Eye Eliminator. We carried a full line of Unican body filler products including SnoBall body filler. SnoBall came four 12pound gallons to a case and it was not unusual to sell a case at a time to some shops. Unican also had various fiberglass repair products. In 1969, fiberglass was used to repair Corvettes, repair rust holes in cars (more on that later) and repair front cowls on snowmobiles. (Remember, this was NH … snowmobile country.) Besides plastic body filler, we also sold a fair amount of body lead in one-pound bars, 50 bars to a case. To get paint on the car required a spray gun and the most popular guns at the time were DeVilbiss MBC and JGA guns in siphon configuration. Binks and Sharpe guns were later added.

The Customers Maybe because I enjoy the collision repair part of the business so much is why I remember many of the people and reconnected with some of them years later in my capacity as the administrator of American Honda’s ProFirst body shop certification program. Nashua, in 1969, had few large shops including the local Chevrolet dealer, Lincoln-Mercury dealer, Buick dealer and an independent shop run by four owners. But most shops were small, two and three-man operations. As was typical of the time, with the exception of the Chevrolet body shop, all interior shop surfaces were steeped in a fine coating of filler-dust, and offices and non-production spaces were unkempt. In many cases, it was difficult to find a place to set-down whatever I was delivering. Many used car dealers did bodywork to spruce-up the rusted quarters and rocker panels of a car that was otherwise good mechanically. Before factory-applied E-coat, New England winters with salted and sanded roads caused cars to rust quickly and thoroughly. It was not uncommon to

pull-away the mats or carpet in the footwells of the front seat and find large-gaping rust holes. Not far from our store was a Ziebart dealer who did a land-office business applying their rust-preventive under-coating on new cars. There were two, one-man shops I distinctly remember. One ran a body shop in a bay in his Atlantic (later ARCO) gas station. Working without a spray booth, he came into the store one hot, sticky summer day to pick up some more paint, covered in overspray … stuck to his hair, eyebrows and clothing. Rather than do mechanical work, he thought bodywork was more profitable. The people from Atlantic Richfield thought otherwise and he moved his collision repair business. The other one-man shop was in a small, one-car garage, with a dirt floor, outside of town in a secluded, wooded area. I drove up to the garage to deliver his paint. He greeted me at the garage door with a beer and lit cigar in one hand and spray gun in the other. Today, 50 years later, his garage is gone, he’s gone and that area is fully commercialized with strip malls.

The Technology In 1969, two-stage and three-stage paints were still a ways into the future. The paint was either metallic— or not. Metallic finish was not new in 1969, but some people still had some issues with it, spraying it wet enough to get the flakes to lie down but not so wet that it would run. “Paint effects” as they are known today, was still the realm of car customizers— people who had the time and ingenuity to experiment with multiple coats of clear and color. Two-tone paint jobs on cars were pretty much gone by 1969. However, that concept was still popular with pick-up trucks—the main body being one color and a wide swath of the side and top of the cab being white. Before the days of OSHA and the EPA, few shops had spray booths or if they had one, it was a makeshift affair and not overly effective. Some shops that were short on space even painted cars outside. At Towers, we sold a few steel “repair panels” – sheet metal that was designed to replace rotted-out body sections such as rocker panels or headSee A Retrospective, Page 66

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with Stacey Phillips Stacey Phillips is a freelance writer and editor for the automotive industry. She has 20 years of experience writing for a variety of publications, and is co-author of “The Secrets of America’s Greatest Body Shops.” She can be reached at sphillips.autobodynews@gmail.com.

Tips for Busy Body Shops with Stacey Phillips

How to Leverage the Certified Repair Model OEM certification programs are in- Shop Academy webinar. creasingly becoming a major topic of Biggs talked about the specialdiscussion among collision repair fa- ized business tools, processes and Phillips cilities across the with country.Stacey Scott Biggs, strategies that are crucial to successCEO and chairman of Assured Perfully operating as a certified repairer formance Network, recently shared in the changing marketplace. “Nearly 90 percent of automakers in the country have a certification program or a repair network of some kind,” said Biggs. “This has permanently changed the collision repair with Victoria Antonelli world.” Many shops are adopting a new business model based on becoming a certified repair provider. Not only are the programs being designed to produce a certified repair, The team at Mission Viejo Auto Collision in but Biggs said they are also focused California, an Assuredwith Performance Ed Network Attanasioon offering customers an exceptional certified shop. (l to r) James Dean, Victor De repair experience. Part of this inLa Torre, Brad Clark, Todd M. Hesford, Kip cludes creating a repair plan that reHoover and Frank Elo quires OEM procedures, documents how to leverage the certified repair every single repair and enforces qualprovider model during an Elite Body ity control throughout the business.

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The first of these is commodization, which he defined as the process by which goods lose their economic value and are indistinguishable in Four Contributing Factors to the OEM terms of their uniqueness or brand in the eyes of the market. Certification Model “This means that your product Just a decade ago, Biggs said there was a perfect storm of conditions that and what you sell has the same price, look and name,” explained Biggs. In this case, he was referring to body shops having many similarities in the early 2000s, which didn’t allow for them to differentiate themselves from their competitors. Biggs said the second condition that had a signifiJoshua Fuller (left) with customer Eric Steinberg at Fuller cant impact was the negativAuto Body in Massachusettts, one of Assured Performance ity buyers often associated Network’s certified shops with having a poor collision led to the creation of the compelling repair experience. “About 62 percent of the time, model that is altering the industry. Biggs said these components will help the shop achieve and maintain high efficiency and profitability.

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if customers had a bad repair, they would blame it on the car manufacturer or the car, and they would have the propensity to change brands,” explained Biggs.

Corey Ricketts, a technician at Mission Viejo Auto Collision, using Assured Performance Network’s repair documentation tool to send scan results

As a result, car manufacturers were spending excessive amounts of money trying to retain customers. The threat of liability was another condition that Biggs said contributed to the OEM certification model.

“Liability always remains on the repairer or body shop,” explained Biggs. With the advent of advanced safety features in automobiles today, he said functionality is integral to vehicle safety and is critical to the vehicle’s performance to ensure a proper repair. “Even too much paint over a sensor could cause a deathtrap,” he said. The fourth condition that created the perfect storm, according to Biggs, was that the majority of shops didn’t have the necessary equipment and training to repair vehicles properly. “The shops in the industry had no choice,” said Biggs. “They realized they were going to need to retool, retrain and re-engineer. That was a daunting task.” The Formation of Assured Performance Network From his experience working with OEMs and shops across the country as well as sitting on various board of directors of industry associations, Biggs quickly realized something significant needed to be done to help

bring about change. He established Assured Performance Network in 2004 to help address what was going on in the industry. The non-profit consumer advocacy organization and certifying entity (501 C6) was created in 2008 to

Quality control/detailer Manual Marquina, Mission Viejo Auto Collision, checks off his final quality control list

address customer service and quality issues as well as what he referred to as “repair capability.” Within a few years, Assured Performance, the Automotive Service Association (ASA), the Society of Collision Repair Specialists (SCRS) and the Alliance of Automotive Serv-

ice Providers (AASP) signed a joint position statement acknowledging that OEM repair procedures are the industry’s repair standards. “This is a milestone that has permanently changed the industry,” said Biggs. “Up until that point, it was never official that those OE procedures were, in fact, the default standard in the industry.” Since then, Assured Performance has focused on certifying “bestin-class” collision repair businesses across the country. The company’s strategic partners include several of the largest auto manufacturers including Nissan, INFINITI, FCA, Hyundai and Kia, and others. Nearly 6,000 shops have been through the five-step Assured Performance auditing process, which includes management review and evaluation, proof of compliance, an onsite inspection and audit, and OEM approval. Biggs said that only the top five-to-ten percent of all businesses qualify. “Our number one objective was to achieve full and complete market coverage with qualified operations,” said Biggs. “Certifying these shops

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has laid the groundwork for the next frontier.” The Benefits of Certification Every year, more rigorous requirements are adopted to raise the repairers’ technical capabilities and meet the industry’s growing demands. In this environment, Biggs said a shop’s number one job is to increase the value of its business.

cipals could be applied to the collision repair industry and the certified repair model.

Man: Was the technician properly trained to repair the vehicle?

Machine: Was the shop that repaired the vehicle certified with the proper tools, equipment and facilities? Material: Were OEM-approved parts and paint materials utilized?

Method: Were OEM repair procedures followed? Measurement: Were the vehicle codes scanned and the actual repair documented to provide irrefutable proof the vehicle was repaired properly and is fully functional and safe?

Mission Viejo Auto Collision technician Luis Cisneros reviews print out and confirms and documents weld count and location. Management then reviews and confirms communication and documentation from a mobile device or PC

“If you took two businesses sideby-side and one is certified and one is not, the one that is certified is worth more,” he said. Biggs highlighted some of the direct and indirect benefits of OE certification: • Being a unique differentiator and having the credentials to prove it; • Increasing market share through growth; • Gaining a competitive advantage to leverage OEM brands and credentials; • Developing and improving performance based on a certified repair culture; • The ability to attract, hire and train the best employees; and • The opportunity to build customer credibility and satisfaction. Biggs also shared Kaoru Ishikawa’s model of 5M Quality Production Management Principals. He said many car manufacturers have been influenced by the Japanese theorist who referenced five principals: Man, Machine, Material, Method and Measurement. Biggs demonstrated how these prin66

“When you can provide all of that with proof and it can be upheld in court, you can provide a certified repair, which is the ultimate goal for your customer,” said Biggs.

To watch the free webinar, visit: https: //daveluehr.mykajabi.com/

Continued from Page 62

A Retrospective

light buckets. In 1969, nobody had yet heard of aftermarket sheet metal, as we know it today. Before computers, all estimates were written by hand—a slow, arduous process. Also around that time, insurance companies made their customers go around and get estimates from three different body shops, then they generally choose the cheapest one. Needless to say, knowing this, many shops didn’t put a lot of effort into writing estimates. In 1969, it was not uncommon to do collision repairs with a full front or rear clip—made possible because cars were so much simpler. One in particular I recall was done at a local shop, a 1968 Plymouth Road Runner built from two “donor” cars, one severely damaged in the rear, the other severely damaged in the front. The car looked great when they were done. But even my non-technical mind wondered how a car capable of that amount of wheel-torque or speed would fare under severe conditions

or worse … a subsequent accident. The Fleet In 1969, the majority of cars on America’s roads were domestic—GM, Ford or Chrysler vehicles with a smattering of VW’s, Volvo’s, Saabs and Renault’s. Body shops just didn’t like to work on “those foreign cars.” They claimed parts were difficult to get, they could never find the paint code and if they did and could get some paint, it was difficult to match. Eventually, DuPont came up with factory packaged Lucite for import cars and mixing formulas became more readily available. The Future The automotive industry and especially the collision repair industry changed a lot in 50 years. I consider myself fortunate to have had the chance to enter the industry at that time and place at Towers, and was able to make a pretty good career of it. Now, two years into retirement, I don’t have to actually “do the work” anymore … I get to follow my other passion … and write about it.

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autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Hyundai Kona Electric Explodes, Blows Hole in Garage: Cause Unknown by Gustavo Henrique Ruffo, InsideEVs

Lithium has offered us the most efficient battery until now, but it is also very flammable. This is why any fire situation with a huge lithium-ion battery may be very difficult to extinguish. The newest such case comes from Canada. More specifically from Île-Bizard, Montreal. And it involves a vehicle that had not presented any similar problem until now, the Hyundai Kona Electric.

Louise Desrosiers, a Division Chief from the Montreal Fire Department, said they found no other possible cause to the fire apart from the Hyundai Kona. Credit: RadioCanada/Mathieu Daniel Wagner

Piero Cosentino bought his last March. On July 26, he was about to have lunch when he heard an explosion and the fire alarm went off. Thick black smoke was coming

from the door that leads to his garage. “As soon as I saw that, I immediately turned off the breaker,” he told CBC. “My first instinct was to go out and run outside so I did not have to open doors and feed the fire.” Cosentino then started to fight the fire with the help of a garden hose while he waited for the firefighters. It was only there Cosentino could see the extent of the damage. The explosion set his garage door to the other side of the street. Part of the roof of the garage went down. Around 30 men managed to put out the fire. Louise Desrosiers, a Division Chief from the Montreal Fire Department, said they found no other possible cause to the fire apart from the Hyundai Kona. “It was a fully electric vehicle, and there was nothing around that could have caused the explosion. We will be following up [...] closely with the owner to understand the problem in anticipation of other cases,” she told Radio Canada, which also took the pictures in this article. The story gets even weirder. Cosentino claims his Kona was not

charging. And that is was not even connected to a socket. We will have to wait for the investigation to determine what caused the accident. Probably a little more

Piero Cosentino bought his Hyundai Kona Electric last March. On July 26, he was about to have lunch when he heard an explosion and the fire alarm went off. Thick black smoke was coming from the door that leads to his garage. Credit: RadioCanada/Mathieu Daniel Wagner

than Cosentino and a neighbor will take to get back into their homes, which possibly had their structures affected due to the fire and the explosion. They will only be allowed to return when a structural analysis is concluded. We thank InsideEVs for reprint permission.

AutoNation Names Cheryl Miller CEO, President

AutoNation, Inc., America’s largest automotive retailer, announced on July 22 that Cheryl Miller, AutoNation’s chief financial officer, has been appointed chief executive officer and president, replacing Carl Liebert. Miller is the first female CEO of a publicly-traded automotive retailer. “On behalf of AutoNation, I would like to thank Carl for his service, including the passion and enthusiasm he brought to the company. We wish him all the best in his future endeavors,” said Mike Jackson, AutoNation’s executive chairman. Jackson went on to say, “Cheryl has extensive knowledge of automotive retail, having been with AutoNation since 2009 and served as CFO since 2014. In addition, her broader career, including at JM Family Enterprises and Alamo/National Car Rental brands, will bring outside, industry-leading, automotive experience to the role, as AutoNation continues to build its core business and brand extension strategy.”

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autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Hyundai and Kia Airbag Lawsuit Says Airbag Control Units Fail by David A. Wood, CarCompaints.com

A Hyundai and Kia airbag lawsuit alleges both automakers, in addition to parts manufacturer ZF TRW, are guilty of installing defective airbag control units in these models.

• 2012-2016 Kia Optima Hybrid • 2013 Kia Forte • 2013 Kia Forte Koup • 2013-2019 Kia Optima • 2013-2019 Hyundai Sonata • 2013-2019 Hyundai Sonata Hybrid • 2014 Kia Sedona

According to the plaintiff, the airbag problem is especially dangerous because it occurs only when a crash occurs, the very time an airbag is necessary. The allegedly defective component is the integrated circuit of the airbag control unit that can suffer from electrical overstress.

The problem of overstress is allegedly caused by the electrical signals from the airbag sensors which prevent the airbags from deploying. The proposed class-action lawsuit also alleges the seat belt pretensioners will fail at the same time the airbags fail. Hyundai and Kia allegedly knew about the airbag problems for years before finally letting customers know. The plaintiff claims ZF TRW and both automakers investigated airbag failures between 2011 and 2015 but waited until 2015 to inform the National Highway Traffic Safety Administration (NHTSA). Hyundai and Kia also allegedly downplayed the serious defects even when vehicles were finally recalled in 2018. According to NHTSA, airbag failures killed four people and injured six by March 2018 when federal safety regulators opened an investigation into failures in 2011 Hyundai Sonatas and 2012-2013 Kia Fortes. Tennessee plaintiff Jennifer Johnson owns a 2014 Hyundai Sonata she purchased in July 2015 from a Kia dealership. Although she doesn’t claim the vehicle has suffered airbag prob-

lems, Johnson says if she would have known about the airbag control units she wouldn’t have purchased the Sonata.

The plaintiff says Hyundai and Kia vehicles are worth less than they should be because of the airbag control unit problems and allegedly none of the vehicles were fit for ordinary use by consumers when the vehicles were sold. In addition, Hyundai and Kia continued to profit from selling the vehicles by concealing the true nature of the problems. By claiming the automakers

NABC Names Kristle Bollans From Hertz as New Board Member

The National Auto Body Council (NABC) has named a new member to the NABC Board, filling an open position. Kristle Bollans, director of Replacement Accounts for the Hertz Corporation, joined the NABC Board in August. She has been with The Hertz Corporation for 16 years, holding positions in both the Airport and Off Airport Divisions. In her current role, Bollans oversees a large team of Account Representatives across the US who support both Insurance and Fleet Replacement companies onsite at their facilities. Her team has daily interaction with insurance adjusters and collision repair shops. Prior to that, she worked in several different rental locations, and as an on-site at claim centers interacting directly with adjusters and shops on a daily basis. Bollans has an incredible passion for people and service and is a bold, progressive, forward thinker. With these attributes, she has been able to drive results not only in her division, but in other segments of the business as well. She is a trusted advisor for Hertz and her customers. 70

Her passion about the collision industry extends to giving back those in need. She is a member of the WIN committee and the CREF scholarship review committee. In addition, she is a leader in Hertz’s Woman’s Employee Resource Group committee volunteering her time to the community. Bollans studied Human Resources and Business Management and currently resides in Madison, WI, with her husband and two children. “We have accelerated our strategic initiatives through the guidance and leadership of our NABC board members,” said Bill Garoutte, president and CEO of the NABC. “We welcome Kristle to the NABC board and look forward to working with her and our current volunteer board members to continue to build positive awareness for the collision industry and enhance the foundation of the wonderful institution of The NABC. Also, we thank these board members for their commitment of time and resources to help advance our important cause.”

SEPTEMBER 2019 AUTOBODY NEWS / autobodynews.com

knew of airbag problems, the plaintiff points to an incident in August 2011 when a Kia Forte airbag failed in a Chinese crash. An investigation conducted with ZF-TRW allegedly showed the airbag control unit told the airbags not to deploy. Then in February 2012, Hyundai learned of a crash of a 2011 Hyundai Sonata with airbags that failed to deploy. ZF-TRW allegedly determined the airbag control unit had been damaged by an electrical overstress condition. Both Hyundai and Kia issued recalls due to airbag control units that were susceptible to electrical overstress that occurred during crash impacts. But the lawsuit alleges Hyundai and Kia failed to recall all the affected vehicles, making owners believe similar vehicles were safe. The Hyundai and Kia airbag lawsuit was filed in the U.S. District Court for the Central District of California, Southern Division - Johnson, et al., v. Hyundai Motor America, Inc., et al. The plaintiff is represented by Keller Rohrback. We thank CarCompaints.com for reprint permission.

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autobodynews.com / SEPTEMBER 2019 AUTOBODY NEWS

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Ford Warns Elon Musk That Tesla is Competing With the ‘Ultimate Disruptor’

Ford CEO Jim Hackett admits that the future of the automobile will be electric. Amidst this transition, the CEO noted that there will be disruptors that are bound to emerge. Yet, despite the arrival of these competitors, Hackett believes Ford will ultimately have what it takes to maintain its place in the auto industry. Poppy Harlow of CNN Business, who was interviewing the Ford CEO, mentioned how Tesla CEO Elon Musk remarked that the Detroit-based veteran carmaker will likely not make in the next recession. Responding to the interviewer, Hackett candidly noted while he respects Musk as a competitor, Tesla will be facing a great challenge in Ford because the automaker is a disruptor itself. “There’s a disruptor coming. I happen to compete with a rocket scientist who’s really smart, and I respect that about him. And yet, he’s competing with the ultimate disruptor in Henry Ford. When you go seven miles from here and you see the Rouge Complex, Henry bet the company, he goes bankrupt because there’s no industrial model in the world that has 100,000 people work-

eration. The automaker already sells more electric cars than any other car company on the market, but production-wise, Tesla’s factories are yet to achieve the same unanimous recognition as Henry Ford’s River Rouge facility. This, according to Hackett, is where Ford has a distinct advantage over Tesla. Thus, the CEO noted that he is not too worried about competition from the Silicon Valley-based electric car maker. “So let’s go back to the challenges of the disruptor. How well does their pro2019 Ford F-150 Raptor. Credit: YOURCAR via Youtube duction system work? How Hackett’s statements harken fast were they building cars? Which back to what could very well be the is saying that fitness, as we were saymost disruptive era of Ford’s history. ing, is a compendium of things that Led by Henry Ford, the company you have to get right. It’s not just the opened its River Rouge factory in technology in this case. You have to 1917, and it revolutionized the pro- have an industrial model. Ford’s reduction of automobiles to such a de- ally good at this,” Hackett said. Apart from his statements about gree that Henri Citroën, Louis Renault and Kiichiro Toyoda, the the competition rising from compafounder of Toyota, all visited the nies like Tesla, the Ford CEO stated that the Detroit-based automaker is plant to study how Ford operated it. Tesla, for its part, has exhibited fully committed to the transportation great growth over its 16 years of op- industry’s shift to autonomous vehiing in it. That one did, and [it] took 12 hours to build a vehicle before [Henry Ford] built it. It went down to 52 minutes. Today, we build an F-150 every 53 seconds,” Hackett stated.

cles. Hackett said he expects Ford to have fully autonomous cars ready by 2021, which will be ready for realworld testing without human drivers. Similar to Musk’s statements, the Ford CEO mentioned that the company’s self-driving initiatives will largely be dependent on regulators. For now, and with upcoming vehicles such as the Tesla Pickup Truck preparing to enter its most profitable segment, Ford is keeping busy by establishing strategic partnerships. Among these involve electric truck startup Rivian, which received a $500 million investment from Ford, and Volkswagen, whose partnership will allow the companies to come up with two new electric vehicles for the European market. Ford has also invested $1 billion in Argo, a company that develops autonomous driving technology. We thank Teslarati.com for reprint permission.

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