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AUTOBODY IL / IN / IA / KS / KY / MI / MN / MO / NE / ND / OH / SD / WI

St. Louis I-CAR Committee Hosts 2019 Job Fair by Chasidy Rae Sisk

On Friday, Sept. 27, the St. Louis ICAR Committee hosted its 2019 Automotive and Collision Job Fair at the World Wide Technology Race-

The St. Louis I-CAR Committee’s 2019 Job Fair provided students with an opportunity to interview with 29 industry partners. Credit: St. Louis I-CAR Committee

way in Madison, IL. Shelly Jones, chair for the St. Louis I-CAR Committee, commented, “In my opinion, this was our best year yet. This is the first year that we had schools contacting us to participate. The word is out that this job fair is the perfect opportunity for students to make connections in the industry while having fun at the race track.” Gene Slattery, education coordinator for the Committee, added, “The 2019 St. Louis I-CAR Job Fair was put on by our sub-committee, in partnership with NHRA/World Wide Technology Raceway, in order to See I-CAR Committee, Page 18

Service King Wears the Crown at CREF Top Tech Mentor and Mentee Competition by Chasidy Rae Sisk

The Collision Repair Education Foundation (CREF) hosted its inaugural Top Tech Mentor and Mentee Competition at Ranken Technical College in St. Louis on Saturday, Sept. 28. Christen Battaglia, director of strategic partnerships for CREF and event organizer said, “The goal of the competition was to recognize the performance of the next generation of collision technicians and their mentors on critical skills necessary to repair today’s high tech vehicles. Mentor and mentee teams performed

and were tested on competencies the industry has deemed necessary for an entry-level technician. CREF wants to promote mentoring and celebrate the companies and people who are preparing the next generation of collision techs.” “For a first-time event, everything went seamlessly,” Battaglia added. “It went really well. We had nine teams competing, compared to our goal of ten to 12 teams, which was great, though we would have liked to see some participation from local shops. The event ran from 8:30


Vol. 9 / Issue 2 / November 2019

Speakers Discuss Need to Know, Follow OEM Calibration Steps for ADAS by John Yoswick

George Lesniak, Autel’s director of sales and training, said one of the biggest challenges for shops working to follow OEM collision repair procedures—in particular, the steps necessary for calibration of advanced driver assistance systems (ADAS)—is the variation among automakers. “There’s a complete lack of consistency across the different OEMs when it comes to their service information: where that information is located, where you find the procedures and specifications,” Lesniak said during the recent Collision Industry Electronic Commerce Association (CIECA) “Connex” conference. But some of the challenges shops encounter in following OEM proce-

dures, he said, has little to do with that inconsistency in how the information is organized. “The one thing that I’ve found to be very consistent is technicians’ ability to skip steps,” Lesniak said. “The key skill set required to do calibrations is the ability to read, interpret and follow complex instructions and make detailed measurements. Knowing how to use a metric tape measure is absolutely foreign to most technicians. We’ve found that 50 percent of calibration failures come down to missing or skipping steps in those preliminary instructions.” Those steps, he said, include having the required space with the right environmental conditions, such as proper lighting, and ensuring that nothing is interfering with the field See Speakers Discuss, Page 20

Collision Repair Shops Learn How to Attract, Retain Military Veterans by John Yoswick

Collision repair businesses of all sizes have a potential talent pool of new employees, including those conclud-

See Service King, Page 22

Roxann Griffith of the Department of Labor said military veterans can be a good source of new employees for collision repair businesses of all sizes.

ing their service in the U.S. military, according to a speaker at this past summer’s Collision Industry Conference in Indianapolis.

Roxann Griffith, with the U.S. Department of Labor’s employment and training services, said Texasbased Service King, which operates more than 340 shops in 24 states, has hired hundreds of veterans over four years. Griffith encourages body shops to hire those who have served our country in any capacity by sharing tips and resources with collision repair businesses on how to hire and retain those who have exited the military. The U.S. Chamber of Commerce’s “Hiring Our Heroes” program, for example, offers free hiring fairs on military bases and at other locations around the country, she said. Those looking to hire veterans should check out the advice and resources included in the free 22-page See Military Veterans, Page 42



Change Service Requested P.O. BOX 1516, CARLSBAD, CA 92018



NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

Gerber Collision & Glass Opens Location in East Peoria, IL


AASP-MN Invites Author of Collision Repair Bill

to Learn About Industry . . . . . . . . . . . . . . . . 24

AASP-MO Gateway Collision Chapter Hosts

MEGA Meeting . . . . . . . . . . . . . . . . . . . . . . 14

Burnham Collision Center Promo to Benefit

Shop With a Cop . . . . . . . . . . . . . . . . . . . . . 16

CARSTAR Wins Best Body Shop in Wichita, KS. . 8

Not Where It Has Been’ . . . . . . . . . . . . . . . . 30

Attanasio - Do You Know Anyone Who Needs

to “Digitally Diet?” . . . . . . . . . . . . . . . . . . . 26

Ledoux - The 1980s – “A Time of Awakening” . 31

Phillips - Effective Repair Planning Utilizing

Sisk - ASA’s September Webinar Emphasizes

Importance of Cybersecurity . . . . . . . . . . . . 46

CARSTAR American Collision Experts in

Chicago Body Shop Completes Makeover . . 16

Christy Jones Honored as NAWBO Iowa

2019 Business Owner of the Year . . . . . . . . . 8

CTE in Clare County, MI, Unveils New

Lab at Open House . . . . . . . . . . . . . . . . . . . . 8

Gerber Collision & Glass Opens Location

in East Peoria, IL . . . . . . . . . . . . . . . . . . . . . . 3

Kenworth Donates Truck Cab to SCCTC. . . . . . 10

MN I-CAR Committee and SkillsUSA MN

Host 2019 Golf Tournament. . . . . . . . . . . . . 13

NDSCS Student Awarded First ND Career

Builders Scholarship . . . . . . . . . . . . . . . . . . 12

Shop Burns Down in Orr, Minnesota . . . . . . . . 12

St. Louis I-CAR Committee Hosts 2019 Job Fair . 1

WAC Leaders Share Association’s Progress

During September Meeting . . . . . . . . . . . . . . 6


Amazon Buys 100,000 Rivian Electric Trucks

in Pursuit of Carbon Neutrality. . . . . . . . . . . 49

Collision Repair Shops Learn How to

Attract, Retain Military Veterans. . . . . . . . . . . 1

Collision Works Acquires DeShields. . . . . . . . . 52

Does Automatic Emergency Braking With

Anderson - ‘Skate to Where the Puck Is Going,

Publisher & Editor: Jeremy Hayhurst General Manager: Barbara Davies Contributing Writers: John Yoswick, Janet Chaney, Toby Chess, Ed Attanasio, Chasidy Sisk, David Luehr, Stacey Phillips, Victoria Antonelli, Gary Ledoux Advertising Sales: Joe Momber, Bill Doyle, Norman Morano, Kelly Hall (800) 699-8251 Office Manager: Louise Tedesco Digital Marketing Manager: Bill Pierce Art Director: Rodolfo Garcia Graphic Designer: Vicki Sitarz Online and Web Content Editor: Alexis Wilson Accounting Manager: Heather Priddy Editorial/Sales Assistant: Randi Scholtes Office Assistant: Dianne Pray

Millennials Will Keep the Car Alive, Says Report. . 4

PennDOT Receives Grant . . . . . . . . . . . . . . . . 44

Serving Illinois, Iowa, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin and adjacent metro areas. Autobody News is a monthly publication for the autobody industry. Permission to reproduce in any form the material published in Autobody News must be obtained in writing from the publisher. ©2019 Adamantine Media LLC. Autobody News Box 1516, Carlsbad, CA 92018; (800) 699-8251 (760) 603-3229 Fax www.autobodynews.com editor@autobodynews.com

Accuvision-3D . . . . . . . . . . . . . . . . . . . . . . . . 14

Laurel Auto Group of Westmont . . . . . . . . . . . 45

AkzoNobel Coatings, Inc. . . . . . . . . . . . . . . . . 19

Luther Bloomington Acura-Subaru . . . . . . . . . 42

Alloy Wheel Repair Specialists, LLC . . . . . . . . 31

Malco . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Audi Wholesale Parts Dealers. . . . . . . . . . . . . 49

Matrix Automotive Finishes . . . . . . . . . . . . . . . 7

Axalta Coating Systems . . . . . . . . . . . . . . . 5, 23

McGrath City Hyundai . . . . . . . . . . . . . . . . . . 36

Blowtherm USA . . . . . . . . . . . . . . . . . . . . . . . 27

MINI Wholesale Parts Dealers. . . . . . . . . . . . . 50

BMW Wholesale Parts Dealers . . . . . . . . . . . . 52

Mirka USA, Inc. . . . . . . . . . . . . . . . . . . . . . . . 12

Bob Hook Chevrolet . . . . . . . . . . . . . . . . . . . . 41

MOPAR Wholesale Parts Dealers. . . . . . . . 32-33

Certified Automotive Parts Association . . . . . . 20

Morrison’s Auto Parts. . . . . . . . . . . . . . . . . . . 24

Classic Chevrolet . . . . . . . . . . . . . . . . . . . . . . 43

Motor Guard Corp. . . . . . . . . . . . . . . . . . . . . . . 8

Classifieds . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Nissan/Infiniti Wholesale Parts Dealers. . . . . . 50

Courtesy Subaru . . . . . . . . . . . . . . . . . . . . . . 40

O’Reilly Auto Parts . . . . . . . . . . . . . . . . . . . . . 37

Dent Fix Equipment . . . . . . . . . . . . . . . . . . . . 25

Patrick BMW MINI . . . . . . . . . . . . . . . . . . . . . 48

Diamond Standard Parts . . . . . . . . . . . . . . . . 35

Patrick Hyundai . . . . . . . . . . . . . . . . . . . . . . . 34

Dominion Sure Seal . . . . . . . . . . . . . . . . . . . . 13

PPG Refinish . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Eckler’s Automotive . . . . . . . . . . . . . . . . . . . . 15

ProLine Tool & Supply, LLC. . . . . . . . . . . . . . . 30

ECS Automotive Concepts . . . . . . . . . . . . . . . 22

Richfield-Bloomington Honda. . . . . . . . . . . . . 18

Equalizer Industries, Inc. . . . . . . . . . . . . . . . . . 6

SATA Dan-Am Company. . . . . . . . . . . . . . . 9, 17

Gandrud Parts Center. . . . . . . . . . . . . . . . . . . 21

Shaheen Chevrolet Parts Warehouse . . . . . . . 38

GM Wholesale Parts Dealers . . . . . . . . . . . . . 51

Sorbothane Soft-Blow Mallet . . . . . . . . . . . . . 10

Honda-Acura Wholesale Parts Dealers . . . 28-29

Spanesi Americas . . . . . . . . . . . . . . . . . . . . . 26

Hyundai Wholesale Parts Dealers . . . . . . . . . . 44

Subaru Wholesale Parts Dealers. . . . . . . . . . . 46

Infiniti of Naperville . . . . . . . . . . . . . . . . . . . . 36

Symach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Jack Phelan Chrysler-Dodge-Jeep-Ram

The Porsche Exchange. . . . . . . . . . . . . . . . . . 34

Pedestrian Detection Work? . . . . . . . . . . . . 52

Ranken Instructor to Receive I-CAR Award . . . 48

Service King Wears the Crown at CREF Top

Tech Mentor and Mentee Competition . . . . . . 1

Speakers Discuss Need to Know, Follow

OEM Calibration Steps for ADAS . . . . . . . . . . 1

Tesla’s ‘Holographic Glass’ Patent Makes Way

for Better Vehicle Displays. . . . . . . . . . . . . . . 4


tween our Peoria and Pekin locations strengthens our brand in this area,” said Tim O’Day, president and COO of the Boyd Group. “We look forward to building on the high-quality service delivered by these locations to customers and insurance partners in this market.” The Boyd Group is continuously looking to add new collision repair locations to its existing network in Canada and the U.S. Interested collision repair center owners are asked to contact Stephen Boyd at stephen.boyd@boyd group.com or at (204) 594-1776.

PCE (Process-Centered Environment) . . . . . 36



The Boyd Group Inc. announced the opening of a collision repair center in East Peoria, IL. The location previously operated as a collision repair facility and had been closed for more than a year. East Peoria is located across the Illinois River from Peoria, the eighth-largest city in Illinois and part of a metropolitan area of approximately 375,000 people. East Peoria is home to Illinois Central College, the Par-A-Dice Hotel and Casino and many Caterpillar manufacturing facilities. “Opening this repair center be-

Volkswagen CEO Claims That the Shift to

of Countryside . . . . . . . . . . . . . . . . . . . . . . 11

The Sharpe Collection of Automobiles . . . . . . 39

Kelly BMW . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

VanDevere Chevrolet . . . . . . . . . . . . . . . . . . . 47

Kia Wholesale Parts Dealers. . . . . . . . . . . . . . 53

VanDevere Kia . . . . . . . . . . . . . . . . . . . . . . . . 47

Launch Tech USA. . . . . . . . . . . . . . . . . . . . . . 55

Zimmer Chrysler-Dodge-Jeep-Ram . . . . . . . . 56

Electric Cars Won’t Hurt Margins. . . . . . . . . . 4

autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


Tesla’s ‘Holographic Glass’ Patent Makes Way for Better Vehicle Displays Screen Color Matching,” outlines a way for the electric car maker to imThe user experience of Tesla’s electric prove the viewing angles of its vehicars is centered mostly on the vehi- cles’ displays. In the patent, Tesla cles’ large, high-resolution displays. notes that “because display screens Coupled with custom software that typically have a periodic micro-strucprovides a quick, smartphone-like ex- ture (e.g., a pixelated structure), the perience, Tesla’s screens in its vehi- color of the display screen may be cles are already among the best in the dependent on the angle at which a auto industry. But in the spirit of the viewer is looking at the display company’s habit of constant innova- screen.” This results in viewing antion, it appears that Tesla is looking gles that have significant room for to improve the quality of its dis- improvement, even among highquality screens. plays even more. “The non-displaying portions of the device may be unable to match this angular color dependence of the display screen, resulting in a readily visible boundary between the display screen and the non-displaying portions of the device. Accordingly, there is a need for better color integration between the displaying portions of a device and the Tesla model 3 vehicle display. Credit: Andres GE, non-displaying portions of Teslarati.com the device,” Tesla wrote. To address this, Tesla opted to A recently published patent from the electric car maker, titled utilize a pigmented frame and index “Holographic Decorated Glass for match glue to coat its vehicles’ by Simon Alvarez, Teslarati.com

ference in user experience. A car that boasts some of the most advanced automotive tech available in the auto segment today, after all, deserves a screen that is on par with some of the best mobile devices on the market. Tesla’s display design outlined in its recently published patent can come in handy as well, particularly as the electric car maker introduces more updates to its fleet of vehicles. Among these is a “Fade Mode,” which Elon Musk has hinted at in the past. While responding to a Twitter follower last year, Musk responded positively to the suggestion of adding an option that allows drivers to dim their vehicles’ display while a car is in motion. This, together with An illustration depicting a system where a display is features like V10’s Joe surrounded by a holographic glass panel. Credit: US Mode, could help make Patent Office long trips in Tesla’s electric A color-matched display with vehicles much more convenient for optimal viewing angles might be a passengers. rather minor aspect of a vehicle, but for connected cars such as Tesla’s, it We thank Teslarati.com for reprint is these little things that make a dif- permission. screens, as well as a holographic glass panel. By adopting these techniques, Tesla expects to provide its vehicles with a screen that can offer optimal viewing angles for all passengers. This is especially useful when paired with the company’s entertainment features such as Tesla Theater or Tesla Arcade.

Millennials Will Keep the Car Alive, Says Report by Gavin Braithwaite-Smith, Motoring Research

Millennials hold the key to reversing the slump in the automotive industry, according to the Millennials and Auto Trends Report. Market uncertainty, anti-diesel legislation, low emission zones and the popularity of ride-hailing apps such as Uber paint a gloomy picture for the industry. But the survey of 2,150 millennials (aged 23 to 28) from across the world presents a brighter outlook. In Europe, 79% of millennials already own a vehicle, while half of the respondents who do not own a car expect to buy one within the next five years.

Interestingly, despite the common perception of millennials as an environmentally conscious generation, petrol and diesel are the engines of choice for 53%. On the flip side, that would suggest 47% of the respondents drive an alternative fuel vehicle (AFV). Perhaps surprisingly, 82% of the respondents have never used a ride-hailing app or use them less than once a week. Those who thought the rise of Uber, carsharing schemes and short term rentals would kill the car could be mistaken. What Do Millennials Look for in a Car? What’s important to young car buyers? The infotainment system? Smartphone

connectivity? The color? Not necessarily. More than half of the respondents said price is an important consideration, which suggests competitive PCP deals could be around for a little while longer. Other factors include fuel economy (59%), style (34%) and safety (30%). Paul Teuten, managing director at Duff & Phelps, the company behind the survey, said: “Our Millennials and Auto Trends Report challenges conventional wisdom that millennials prefer alternatives to car ownership and provides encouraging evidence that millennials will drive the automotive industry forward. “The European findings, in partic-

ular with over 80% of millennials never or rarely using ride-hailing and car-sharing services, underscores this and casts doubt on the presumed notion that ride-hailing services are increasingly used by this population. The automotive industry should take note and adapt to this by continuing to make the right technological investments to satisfy millennial preferences.” With 77% of the respondents saying car ownership is a necessity for independence, it’s going to take a major shift in culture and legislation to release the automobile’s grip on our lives. We thank Motoring Research for reprint permission.

Volkswagen CEO Claims That the Shift to Electric Cars Won’t Hurt Margins by Chris Young, Interesting Engineering

Volkswagen doesn’t expect its new focus on electric cars—in order to avoid heavy EU regulatory sanctions —to hurt its profit margins, Chief Executive Herbert Diess reported in a newspaper. Diess claimed the car manufacturer expects to sell nearly 20,000 Audi e-Tron in 2019, and also highlighted the fact that the electric Porsche Taycan was already sold out, in its first year of production. 4

Strong Sales in Electric As Reuters reports, Diess said, “we do not expect a deterioration in margins,” in an interview with daily la Repubblica’s supplement A&F. “Our advantage is that all our brands have the same platform for electric products and the same batteries that we buy in China,” Diess claimed. In his reports, Diess also said that orders for the VW ID.3, the group’s recently revealed compact electric model, are already covering the production planned until mid-2020.

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

A Drop in Chinese Sales Rather than the shift to electric, Diess claimed he is concerned about the trade war between the U.S. and China, which has caused a drop in Volkswagen’s Chinese sales — though the company’s market share in the country has grown over the past six months, to 19%. Despite this, Diess emphasizes that Volkswagen is not planning to reduce its efforts and cut exposure in the Chinese market. In a 2017 press conference, the

company said it would invest $40 billion into electric vehicles. Since then, it has stuck to its word by investing in the Audi e-Tron, Porsche Taycan, electric Beetle, and other electric vehicles. It has done so, in large part, to avoid billions of euros in European pollution fines. We thank Interesting Engineering for reprint permission. We thank Motoring Research for reprint permission.

autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


WAC Leaders Share Association’s Progress During September Meeting by Chasidy Rae Sisk

On Sept. 18, Women in Automotive and Collision (WAC) hosted their monthly meeting at Automotive Technology Institute (ATI), one of the organization’s golf sponsors. WAC President Shelly Jones stated, “ATI has a great meeting space for a round table discussion versus a formal meeting. Everyone was engaged in conversation which led to fun ideas and new initiatives.”

During the meeting, Jones provided a recap of WAC’s efforts and successes since the association formed in 2018. She explained, “Our mission is to promote careers in the industry and to get in front of students, parents, and educators that may not know what our industry has to offer. I shared that, in 2019, we are doing even more to promote the industry, including reaching out to


other organizations and inviting guest speakers to our meetings. Through these associations and introductions, I believe that we have made some connections that have the potential to help us achieve our mission on a much larger scale - we’ve met people that are opening doors that I never knew existed! Besides being great connections for our organization, we are learning that they are a benefit to our members and their companies.” Earlier in 2019, Jones and Julie Hemann represented WAC at a St. Louis School-Business Partnership workshop where they gave a presentation on the opportunities for women in the collision repair industry to representatives from all the schools in St. Louis. From there, they were introduced to Project Lead the Way (PLTW), DESE and Skills USA who asked Jones to be an industry panelist at their state competition this past spring. In August, WAC hosted Ashley Benne of PLTW to be a guest speaker at an association meeting, and the organization has, in turn, invited Jones to attend a launch event at an area school to see how they start their programs. Since PLTW does not currently offer

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

an automotive or collision curriculum, WAC is starting conversations in hopes of creating a pilot program. Jones shared, “My vision is that every middle and high school will have an elective that is industry related.” Earlier in September, WAC representatives attended a kickoff event for St. Louis School-Business Partnership which led to an invitation to represent WAC at another meeting, giving them

industry participating in all these opportunities right under our nose. The ball is rolling and hopefully results in many more people from many more organizations promoting the multitude of career opportunities within the collision repair industry.” WAC member Sandie Travis attended the event with Jones, and Jones stated, “Sandie is very excited about the opportunity for WAC and

the opportunity to network with over 100 educators and representatives from both non-profit and for-profit organizations in the area. Jones recalled, “We met an officer of an organization, https://stl.works/, that would like to promote our industry to students they reach through their website. We met another woman from a non-profit that invited me to be on an industry panel during professional development workshops for teachers.” Jones continued, “Currently, it appears that there is no one from our

for her company. Her company may host a future St. Louis School-Business Partnership networking event at their newest location to showcase what it would be like to work at a collision shop in our industry. She feels like we are moving the mountain which is awesome!” WAC’s next lunch meeting will be held at noon on Oct. 16 at Dean Team Volkswagen’s Ascent Room in Ballwin, MO. For more information on WAC, their events and initiatives, visit wacstl.com.

“My vision is that every middle and high school will have an elective that is industry related.” — Shelly Jones

autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


CTE in Clare County, MI, Unveils New Lab at Open House by Sarah Wright, The Morning Sun News

The Clare-Gladwin Career & Technical Education’s Automotive Technology program is taking a quantum leap forward this year.

The 100-plus attendees at the open house got an inside look at all the new equipment and tools featured in the state-of-the-art lab. Credit: The Morning Sun

At a recent open house in Clare, MI, CTE unveiled one of its two state-of-the-art auto laboratories, and attendees came away impressed. Clare-Gladwin CTE provides what was previously recognized in local high schools as vocational education or skilled trades training. CTE offers that training to juniors and seniors at high schools in Beaverton, Clare, Farwell, Gladwin and Harrison, MI, in many diverse career fields, including Automotive Technology, Culinary Arts, Construc-

tion Trades, Health Occupations, Digital Media, Welding Technology, Education Occupations, Criminal Justice and Business Management. Students learn valuable professional and personal skills that help prepare them for life after high school, whether it’s in college, the workforce or both.

Greg Neckel from McGuire Chevrolet with student host Atreyu Franks at the open house. Credit: The Morning Sun

Equipping the new labs was made possible by a $1.25 million grant through the state’s Marshall Plan for Talent Innovation. A consortium of more than 30 local organizations, led by the Clare-Gladwin Regional Education Service District, which oversees CTE, applied for the grant. “This event and the corresponding open house we’ll hold in the revamped Gladwin auto lab on Nov. 7 are celebrations of community collabora-

Christy Jones Honored as NAWBO Iowa 2019 Business Owner of the Year R Jones Collision 1 owner, Christy Jones, has been honored with the National Association of Women Business Owners (NAWBO) “Business Owner of the Year” award. As Business Owner of the Year, Jones is an active member of NAWBO Iowa and a respected leader in the chapter as well as in her industry. Jones is a recent graduate of the Goldman Sachs 10,000 Small Business program and is highly involved in her community. R Jones Collision 1 takes pride in the quality of their repairs and customer service, and is also the only female-owned-and-operated collision repair facility in Des Moines, Iowa. The 2019 NAWBO celebration will honor three highly respected community leaders: Lynn

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Schreder, president and owner of KHI Solutions as the NAWBO Iowa Legacy Award honoree, Bobbi Segura, regional manager of Women Lead Change as NAWBO Iowa Advocate of the Year; and Jones, Owner of R Jones Collision 1, as NAWBO Iowa Business Owner of the Year. The NAWBO Iowa 2019 Celebration of Excellence will be held on Thursday, Nov. 7, from 11:30 a.m. to 1:00 p.m. at Glen Oaks Country Club in West Des Moines, Iowa. For more information about R Jones Collision 1, visit: www.rjonescollision.com. For more information on NAWBO, please visit NAWBO.org.



NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

tion,” said CGRESD Superintendent Sheryl Presler. “It took an amazing effort by many people to get these labs built, and these beautiful facili-

CTE Auto Tech Instructor Don Maurer shows off some new Snap-On equipment to Jennifer Geno, Saginaw’s CTE Director. Credit: The Morning Sun

ties reflect a commitment to CTE by stakeholders across two counties. CTE students are the short-term winners, because they get to experience hands-on learning in cutting-edge work environments. But in the longer term, more and more, those skills they gain are being put right back into our community’s workplaces.” For more information, visit the CTE website at www.CTEitsworking .com. We thank The Morning Sun News for reprint permission.

CARSTAR Wins Best Body Shop in Wichita, KS Collision Specialists CARSTAR, located in Wichita, KS, was voted the first-place winner for “Best Auto Body Repair Shop” in the transportation category. This is the fourth year in a row CARSTAR was chosen by the Wichita Eagle. The 2019 Reader’s Choice Competition is sponsored by the newspaper. Each year the publisher collects votes on the “best” businesses and services in Wichita. The 143 categories range anywhere from transportation, food, entertainment, health, and service providers. This was the ninth year for the competition hosted by the local newspaper. “We are excited that our shops were chosen the best body shops in Wichita once again,” said Greg Petersen, owner. “Our dedicated staff at our two Wichita locations provide quality repairs and take the stress out of having an accident. We are honored that our customers voted for us.” For more information, please visit kscarstar.com.

autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


Kenworth Donates Truck Cab to SCCTC by Kimberly Jenkins, Portsmouth Daily Times

It’s amazing how a donation from a company can open the door for students to learn with a hands-on approach. Kenworth Truck Company of Chillicothe, Ohio, has given a donation of a truck cab to the auto body program at the Scioto County Career and Technical Center (SCCTC), lo-

A Kenworth cab that was donated to the SCCTC. Back Row (l to r): Matt Rann, principal of SCCTC; Eli Riggs, auto body instructor; Tracy DePugh, Kenworth. Front Row (l to r): Seniors from the auto body class - Noah Osborne, Creed Parker, Chad Blackburn, Garrett Humphrey, Brice Slusher, Shaun May, Brad Sedgwick, Trenton Johnson, and Noah Stevens Absent: William Robinson and Noah Cameron. Credit: Submitted photo, Portsmouth Daily Times


cated in Scioto County, Ohio. Eli Riggs is the auto body instructor and this is his second year at the SCCTC. He also owns a repair shop of his own in Lathem, Ohio, in Pike County; he is from this area and has had shops in this area as well. “The big thing that this cab will do for us, it’s kind of like an artist’ canvas,” Riggs said. “We’re going to use it just for the paintwork, just to teach them how to paint.” In his program, Riggs says they weld, do mechanical work, air condition work, painting, framework, and more. “Whenever they get done, they get the knowledge to get out in the auto body world of work and they can proceed from there,” Riggs said. Riggs said that in December they are going to have color training on how to shade paint with Metalux, their paint distributor. “It’s hard to get a color match on older cars and they teach them how to shade and make it match,” Riggs said. “It’s a very hard thing to do and if they find a student that is really good at it companies would hire them in a minute.” Riggs has four girls in his junior

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

class this year, and when asked how they all got along, he said, “they actually get along really well, they just get along, they are just buddies. There are more and more women getting into these fields, because of the money. One of the news stations was saying that in the next five years they are going to have to employ 42,000 people to work on cars.”

(l to r) Students Nathaniel Copeland and Alli O’Brien from the junior auto body class. Credit: Kimberly Jenkins, Portsmouth Daily Times

Riggs said they have been working with Kenworth since last year on getting a cab. “Tracy DePugh (Kenworth) and I have been talking about

getting them in here and I actually had one of my workers from my shop go and pick them up. We delivered one to the Ross County Trade school and then the one here,” he said. “We got to talking and he asked if I would be interested in a cab and I said ‘Absolutely!’ They are going to let us play with it and we may even come up with a design of paintwork that they may like for their trucks.” Kyle Copley, SCCTC superintendent, was excited about the donation. “I’m really excited to have Mr. Riggs here instructing our kids. I think he’s done an excellent job with our kids. If they just listen and learn from him, they have a great chance for employment and training opportunities out there,” Copley said. “I’m proud of what this program has become, and I want to thank Kenworth and Mr. Riggs for getting this project for our kids.” This article was originally published by the Portsmouth Daily Times. We thank the Portsmouth Daily Times for reprint permission.


autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


Shop Burns Down in Orr, Minnesota

NDSCS Student Awarded First ND Career Builders Scholarship

by Staff, Bring Me The News

Alan Gilbertson, an Auto Body Repair and Refinishing Technology student at the North Dakota State College of Science, has been named the first recipient of the new North Dakota Career Builders Scholarship. The scholarship was established by the 2019 Legislative Assembly to encourage students to seek educational opportunities in high-need and emerging occupations within the state. The North Dakota Career Builders Scholarship provides matching dollars for private-sector student sponsorships. Gilbertson was eligible for the scholarship thanks to a sponsorship by Modern Auto Body of Grand Forks, N.D. “I had learned about sponsorships from NDSCS Career Services,” said Gilbertson. “When Shelley Blome from the Financial Aid office called and told me about the North Dakota Career Builders Scholarship, I was in disbelief.” Blome, NDSCS director of Financial Aid, has now helped seven students receive funds from the North Dakota Career Builders Scholarship. “We are seeing some students re-

A family-owned auto business in northern Minnesota burned down in a morning fire on Sunday, Sept. 22. According to the St. Louis County Sheriff’s Office, Wally’s Auto Service, located along Hwy. 53 in Orr,

Credit: Facebook via Bring Me The News

MN, was fully engulfed in flames when multiple fire departments arrived at the scene of the fire around 5:30 a.m. “The auto dealer and repair business was deemed a total loss and no injuries were reported,” the sheriff’s office said in a release. Fire departments from Orr, Cook, Crane Lake, Bois Forte and Buyck, MN, all responded to the blaze. The cause of the fire remains under investigation. We thank Bring Me The News for reprint permission.


by Staff, Wahpeton Daily News

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

ceive more than $10,000 when combining their sponsorship with matching scholarship programs,” she said.

Alan Gilbertson, an Auto Body Repair and Refinishing Technology student at the North Dakota State College of Science, has been named the first recipient of the new North Dakota Career Builders Scholarship. He’s pictures with NDSCS President Dr. John Richman. Credit: Submitted, Wahpeton Daily News

“This is a great opportunity for our students to help pay for the cost of their education in these high demand fields.” For Modern Auto Body General Manager Scott Loscheider, sponsoring a student was a new way to help

fill a workforce need, and the North Dakota Career Builders Scholarship supports that effort. He made the decision to sponsor Gilbertson after Gilbertson spent time working at Modern Auto Body for a job shadow experience and summer employment. “It can be hard to find technicians,” said Loscheider. “By providing a sponsorship, we are able to encourage and support a student who has potential, and to help fill an opening at our shop. I’m glad the state created the North Dakota Career Builders program and I hope it helps more students recognize that going into the trades is a good plan.” “I want to let people know that this scholarship is available and that you don’t have to sit behind a desk to make money – you can work on cars,” said Gilbertson. “This is a good way to encourage people to get into these careers that need people.” For more information, please visit ndscs.edu/ndcareerbuilders. We thank the Wahpeton Daily News for reprint permission.


AASP-MN to Host “Beyond the Four Strokes” Seminar On Wednesday, Oct. 16, AASPMN will host “Beyond the Four Strokes: What Do You Do When Nothing You See is Wrong, but Something is Broken?” from 4:00 – 7:00 p.m., at EP Auto, Tire & Glass, Eden Prairie, MN. The three-hour clinic, sponsored by Suburban

Chevrolet and presented by Jerry Tempel, principal tech training specialist with Raytheon Professional Services, will help answer the question, “What do you do when you have swapped plugs, injectors and coils and you still have the misfire?” The “Beyond the Four Strokes” course uses real-world scenarios based on vehicles from several manufacturers to focus on engine mechanical-related misfires diag-

nosis, SIDI engine service techniques and most recent engine sensor technology. The cost to attend this session is $40 per member and $55 for non-members and pre-registration is required. AASP-MN will also be hosting “GM Advanced Security Systems: Post Collision Service & Repair” clinic for collision repairers, Oct. 17, at EP Auto, Tire & Glass. A Mech XChange will be held Wednesday, Oct. 30, from 4 – 6 p.m. at TGK Automotive, Hugo, MN. Attendees will have the opportunity to “talk shop” with fellow shop owners in a roundtable discussion about Shop Management System Software. Attendees should come prepared to share their own knowledge and experiences with various SMS systems and ask questions of others. There is no cost to attend, but pre-registration is required. For additional information or to register for any of these sessions, contact the AASP-MN office at (612) 623-1110 or 800-852-9071 or visit www.aaspmn.org.

MN I-CAR Committee and SkillsUSA MN Host 2019 Golf Tournament by Chasidy Rae Sisk

On Sept.11, the Minnesota I-CAR Committee collaborated with SkillsUSA MN to host its annual golf tournament at the Oak Glen Golf Club in Stillwater, MN, which benefits local technical schools’ collision repair training programs. According to tournament coordinator Jamison Randall, “The tournament brings together the best in the auto body industry, including the leading auto collision repair facilities, parts vendors, automotive paint suppliers, local dealerships, towing companies, auto body equipment vendors, and insurance partners. Proceeds go towards technical schools and students for scholarships and grants to continue the successful growth of the auto body industry.” Registration for the four-person scramble included dinner and an awards ceremony after the day of golf. The 2019 tournament winners was the team from Waconia 1 Collision, but many other prizes were awarded after dinner which was donated by event sponsors, in-

cluding Caliber Collision, ABRA, Morrie’s Auto Body and Glass, Keystone/LKQ, and AAA Auto Parts, among many others.

The 2019 golf tournament raised approximately $10,000 which will benefit local collision repair students. Credit: Minnesota I-CAR Committee

“We couldn’t do it without our sponsors!” Randall said. “We are so grateful that we were able to raise about $10,000 that will go towards scholarships and grants to help future auto body employees receive the necessary education to provide safe and quality repairs for consumers.” For information, visit icargolf.com.

autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


AASP-MO Gateway Collision Chapter Hosts MEGA Meeting by Chasidy Rae Sisk

On the evening of Wednesday, Sept. 11, the Gateway Collision Chapter of AASP-MO held its first meeting after summer break at Syberg’s Dorsett in Maryland Heights, MO, sponsored by Mitchell International, Mid-Nite Auto Parts, Chapman & Hogan Insurance, and United Fire Group (UFG). AASP-MO Executive Director Ron Reiling said, “We

David McCreight of Collision Resources discussed how to decrease cycle time and increase profits by scheduling a balanced input and output of repair orders. Credit: AASP-MO

David McCreight of Collision Resources presented an informative seminar on scheduling, explaining how it serves as the primary opportunity to manage level flow and overall work in progress. He described how to decrease cycle time, increase ontime delivery and profits, and relieve overall chaos in the collision repair shop by scheduling a balance input and output of repair orders. Mitchell International’s Director of APD Content Management, Wayne Krause, called up over 40 years of automotive industry experience as he taught attendees about safe and proper repairs. The final guest speaker of the evening was Christine Star of United Fire Group who presented an overview of UFG’s program with AASP-MO. “The sponsors and speakers exceeded the expectations of the attendees and provided exceptional information to them. It was an event filled with tons of information from our speakers and over 35 attendees,”

had a great turnout, and attendees definitely felt it was time well spent that provided ideas for them to implement in their collision repair facilities. Those who couldn’t make it definitely missed a great opportunity.” Although the Gateway Collision Chapter normally meets every other month and hosts just one speaker, the group decided to hit the ground running after taking the summer off, and

their Mega Meeting featured three presentations. AASP-MO Gateway Collision Chapter President Matt Heubner kicked off the meeting and introduced the evening’s three speakers. 14

The next meeting of AASPMO’s Gateway Collision Chapter will be held on Nov.13 and will be sponsored by the Automotive Technology

Wayne Kraus of Mitchell International taught attendees what they need to know about safe and proper repairs. Credit: AASP-MO

Christine Star of United Fire Group presented an overview of the company’s program with AASP-MO and its dividend paid. Credit: AASPMO

sional environment to work, learn and share together to improve their businesses and the collision industry. It is a fact that no individual shop knows as much as all of us working together.”

Institute. On Dec. 11, the chapter will host its Toys for Tots Social event at Syberg’s Dorsett. For more information about AASP-MO and its future events, visit aasp-mo.org or facebook.com /AASPMissouri.



Quickest 3-D Measuring System Mid-Nite Auto Supply co-sponsored AASP-MO’s Gateway Collision Chapter’s Mega Meeting (represented by Lance Getz, shown in photo). Credit: AASP-MO

In addition to presenting, Mitchell International co-sponsored the Mega Meeting (represented by Matt Heubner, shown in photo). Credit: AASP-MO

will benefit our members and their businesses.” Reiling believes associationsponsored educational opportunities are invaluable to members and the industry as a whole because “This is where shop owners and managers come together as peers in a profes-

Reiling shared. “We discussed many aspects of the collision repair industry, including problem solving for scheduling and flow, and what information providers can do for you and how they keep you up to date in the fastest-changing industry in the world. We also explored business insurance, such as ensuring that your business is properly protected, if you have the proper coverage for employee tools, whether you have coverage for a cyber-attack, and much more – we covered a lot of information from the professionals in each area of expertise that can and

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Burnham Collision Center Promo to Benefit Shop With a Cop by Michele Longworth, Metropolis Planet

Although the cooler weather has not yet arrived, when it does, the deer will become more active, which could end up causing some collisions to occur. But, for some, those deer collisions coming through the doors at Burnham’s Collision Center, located in Metropolis, IL, the vehicle owners’ misfortune may help some children in Massac County have a Merrier Christmas this year. Jimmy and Vicki Burnham, owners of Burnham’s Collision Center, have again teamed up with Massac County Sheriff’s Department for the second annual Shop with a Cop program. From Tuesday, Oct. 1 to Sunday, Dec. 15, for every deer collision estimated at over $2,000, the Burnham’s will donate $50 to the local Shop with a Cop program. According to Vicki Burnham, last year they wrote a check to Massac County Sheriff’s Department for $1,000. “We are hoping to exceed that this year,” she said. Burnham said his business will guarantee $500 for the program and will donate $50 for every deer collision vehicle they fix. “Or, if you just want to donate to this


worthy cause, come see us at Burnham’s Collision or Massac County Sheriff’s Department,” said Jimmy Burnham. According to Massac County Sheriff Chad Kaylor, last year the Burnham’s pitched the idea and he went to former Sheriff Ted Holder, who “gave us the green

On the left is Chad Kaylor, who is now currently the Massac County Sheriff. Credit: Michele Longworth, Metropolis Planet

light and we ran with it,” said Kaylor, pointing out Abbey Kaylor and Summer Clapp both played a big role in getting it all put together. Kaylor said in addition to the $1,000 from Burnham’s Collision Center, the sheriff’s department had another $2,000 received from various other donations from businesses and individuals. Last year’s event helped two families and a total of 16 kids. “The two families were picked out after we talked to the schools.

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

Principals and teachers gave us a lot of insight,” said Kaylor. Last year, prior to departing on the shopping trip on a bus donated by Durham School Services, the two families enjoyed pizza, dessert and soda at the Massac County Courthouse Annex. “The pizza party was a big hit. We definitely plan on doing it again this year,” said Kaylor, adding, “I don’t see us changing anything this year. It went really well last year,” he said. Kaylor said the program is important to the sheriff’s department because they saw how it affected those children. “They had a really good time. Who wouldn’t when you’re given a few hundred dollars and unleashed in the toy section at WalMart. It was fun for those of us at the sheriff’s department just to enjoy a night where we got to give back,” said Kaylor. According to Kaylor, on a Friday night during Christmas season in WalMart is an experience all to itself, but, “You could see that those kids really appreciated it and as hectic as it was in the toy section, it made it all worth it,” he said. We thank the Metropolis Planet for reprint permission.

Chicago Body Shop Completes Makeover Chicago Autohaus finished a complete revamp. They have rebuilt and expanded the entire body shop as well as launched a new updated website. As part of their expansion, Chicago Autohaus now also offers in-house car rental by Hertz Rental Cars. Saif Yasin, owner of Chicago Autohaus, said, “We are an authorized repair facility for numerous nationwide insurance agencies. We take great pride in providing the very best collision repair services so that the biggest names in the auto insurance industry can have full faith in not only our quality services but also our outstanding customer service.” The company also provides custom auto body work for serious damage. They offer various repair bundled packages that will take care of minor repairs to complete service vehicle customization. They also provide car restoration services for classic and high-end vehicles, hot rods, and muscle cars. Obtained via Digital Journal.

autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


Continued from Cover

I-CAR Committee help local students in automotive and collision programs interview for jobs and to network together for future employment. We had 29 automotive and collision repair industry partners who interviewed over 850 students from 14 local high school and college automotive and collision programs. This was by far the largest event we have run yet, and the turnout was just great!”

The St. Louis I-CAR Committee’s 2019 Job Fair provided students with an opportunity to interview with 29 industry partners. Credit: St. Louis I-CAR Committee

Preparation on the day of the event began at 6:30 a.m. with industry partners setting up their tables, and beginning at 8:30 a.m., Committee members greeted students who arrived at the front gate. Slattery noted, “Networking for our industry is the finest thing that we can do for our industry. Everyone wins when we support such a great event. We bring associations, schools and students together and show them we support them and want to help them get into our industry.”

The St. Louis I-CAR Committee’s 2019 Job Fair provided students with an opportunity to interview with 29 industry partners. Credit: St. Louis I-CAR Committee

The 2019 Automotive and Collision Job Fair included a couple of new components that were very successful. Jones explained, “All the companies that paid for a table received a list of students that were interested in jobs. We sent a survey link to the schools in April 2019 and 18

again two weeks prior to the job fair in September. The survey collected student contact information, the school and program they are in, their experience, plus the type of position they are interested in. One week prior to the job fair, each company received a list of 458 students that are interested in jobs. We also offered two dedicated golf cart shuttles that constantly ran from the parking area to our tent. This service was offered to our volunteers and partners. Our shuttle signage and having volunteers run the shuttles made the process of setting up and breaking down a lot smoother and easier on all involved.” Additional members of the St. Louis I-CAR Committee also felt that the event went very well. Kevin Haller of Complete Auto Body said, “Everything went very well this year,” and Ron Reiling, executive director of AASP-MO, stated, “It’s a pleasure to work this event every year. The students are awesome, and it shows a bright future for our industry. Great instructors leading the kids to want to be a part of the future and seeing what opportunities lies ahead for them in the automotive and collision repair industry.”

The St. Louis I-CAR Committee’s 2019 Job Fair provided students with an opportunity to interview with 29 industry partners. Credit: St. Louis I-CAR Committee

The feedback received about the job fair has been very positive overall. Slattery shared, “Our I-CAR workers received all kinds of comments from our partners and students and from the instructors. The most used words were, ‘This is the best event I have ever been to,’ and ‘Thank you’ from everyone. The students were particularly grateful to the industry partners for being there for their benefit. The St. Louis distributors, jobbers, paint companies, dealerships, mechanical shops, and body shops invested their time to make this happen. We are blessed to work together for our automotive and collision industry; we are all associates and respect each other

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

and what each business does in the St. Louis market.” Jones added, “The feedback that I heard from some of our partners during the event was that this job fair was well worth the time and money invested. We are sending out a survey in the next couple weeks to make sure that we capture as much feedback as possible. Our goal is to provide a format for people to connect and to fill jobs now and in the future. Feedback is vital to accomplishing that goal.” “This job fair was a success because of our partners, the companies that donated food or supplies, our local committee officers and members, I-CAR, CREF, the volunteers

Over 850 students from 14 local high school and college automotive and collision programs attended the 2019 Automotive and Collision Job Fair at World Wide Technology Raceway in Madison, IL. Credit: St. Louis I-CAR Committee

that traveled here from other I-CAR Committees, NHRA, World Wide Technology Raceway, the school representatives, and the students. Thank you to all involved,” Jones continued.

Over 850 students from 14 local high school and college automotive and collision programs attended the 2019 Automotive and Collision Job Fair at World Wide Technology Raceway in Madison, IL. Credit: St. Louis I-CAR Committee

The St. Louis I-CAR Committee will hold its last meeting of the year at 8 a.m. on Nov. 14 at Ranken Technical College Room 211 to recap the event, share feedback from their partner survey, and talk about I-CAR. All industry representatives are welcome to join the group. For more information about the St. Louis I-CAR Committee, visit facebook.com/ICARStLouis Committee/.

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Continued from Cover

Speakers Discuss of “view” of any sensors. “I actually got called out by a customer who couldn’t get this vehicle calibrated. He had tried multiple times,” Lesniak said. “They sent me out to trouble-shoot, and there was what looked like a grasshopper splattered right in the middle of the camera on the windshield. Step number one in the instructions was to make sure the windshield is clean, especially in front of the camera. They skipped the basic steps.” Lesniak was just one of several speakers discussing OEM procedures and ADAS calibrations during the CIECA conference, held in Charlottesville, VA. Sean Guthrie, director of operations for the seven Car Crafters Collision Centers in Albuquerque, N.M., said one thing he thinks may slow the expected reduction in claims count based on ADAS is whether consumers are buying vehicles equipped with such systems. He said he and his wife were recently in the market for a new car and found no dealer in their region with the model vehicle they wanted that included all the ADAS features the automaker makes available for that vehicle. “It wasn’t just a matter of finding one in the trim model we wanted,” Guthrie said. “From the base of that model to the top tier, there wasn’t one available with the full ADAS suite. I asked the dealer why is it that your cars are among the safest out there, with the most available technology, yet you don’t have one on the lot with that technology. They said, ‘It’s simple, Sean: We don’t sell them. And if we do sell them, the customer wants us to turn it all off. So why would we have a car on the lot that’s $6,000 more for something that someone is just going to turn off?’” Guthrie thinks it may just be that consumers aren’t seeking out ADAS because it’s not something that is being marketed to them. Regardless, Guthrie said his company is working to do more of ADAS calibrations in-house, in part because dealerships often aren’t prepared to do so. He believes that even shops subletting the work should still research the calibra20

tion procedures to know what needs to be done. “It’s disappointing how often when you tell dealerships, ‘We removed and reinstalled all these things, and replaced these things, so this is what we need calibrated,’ they look at you and say, ‘But it drives

ing,” he said. “There are some cars that you can put into [test] modes and then drive and confirm that it worked. But for the most part, two people make it much safer.” Guthrie was asked what happens to a vehicle his company has repaired if neither his shop nor a local dealer is equipped and prepared to calibrate the ADAS. “The car sits,” Guthrie said, comparing it to a car not being released if an airbag hasn’t been installed. “We had a Subaru for which we didn’t have the calibration equipment. The dealership had the equipment but had never set it up or used it. So that car wasn’t safe to be back on the road. It took alGeorge Lesniak (right) of Autel said technicians often skip important steps in the calibration process. Other speakers most two months. We ended on the panel included (from left) Mark Allen of Audi, Sean up helping the dealer getGuthrie of Car Crafters Collision Centers, and Darrell ting the equipment set up Amberson of LaMettry’s Collision. Credit: Sheri LaFlamme and getting it done.” fine and there are no codes or dash Another speaker at the conferlights,’” Guthrie said. “This is from ence concurred. Darrell Ambera dealership that sells and services son of LaMettry’s Collision, which that vehicle. Unfortunately, more operates nine collision shops and than once we’ve had an argument two stand-alone mechanical shops with a dealership about what needs in the Twin Cities region of Minto be done. We couldn’t have that argument unless we knew the OEM repair procedures.” He said subletting the work also doesn’t relieve a shop from the liability that ADAS calibrations were done fully and properly. The only way to ensure that has happened is to road-test the vehicles, something his company does even if a dealer did the calibration work on a sublet basis and should have done its own road test. “We’ve picked up many cars after they get done at the dealership and had to turn right back around and take it back because they’re not calibrated right,” Guthrie said. “You have to test drive the car to know that. And you need to test every system, not just the ones you affected [during repairs] because they all talk, they all work together. If you affect one, you may have affected five.” Guthrie said although it varies by make and model, dynamic system calibrations and post-calibration road tests often require two people. “You’ve got somebody who needs to be manning the scan tool, while the other person is safely driv-

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

nesota, has developed ADAS calibration stations at two of its locations. He said companies such as his can be another source of calibration help for other shops if dealers in a market are not set-up to do so. He said that like Guthrie, his company won’t release a car until calibrations are completed; in one case, that even meant not taking on a particular job. “It was a Toyota van that was a handicap conversion,” Amberson said. “They had put in heavy-duty springs in the back of the vehicle. There was no data from Toyota in terms of how we should calibrate it. We reached out to the conversion company, and they admitted they just performed the conversion and didn’t do anything about the ADAS. We found that situation scary and just stepped aside and didn’t perform the repairs because there was no way we could know how to properly calibrate that vehicle. It was probably fixed by someone who probably didn’t do anything with the ADAS systems.”


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Continued from Cover

Service King a.m. until 4:15 p.m., and only a couple of teams were unable to finish; most teams were wrapping up by 3:15 p.m. The mentors really enjoyed it as much as the mentees, and the competition really promoted the idea

First place winners Bradford Amison (left) and mentor Frank Allen of Service King each received $2,500. Credit: CREF

that there’s a lot of value in mentoring for the individuals and the companies who offer mentorships.” Teams representing Service King took first and third place, while Caliber Collision’s team came in second. Mentee Bradford Amison and mentor Frank Allen took the gold, represent-

ing Service King in Leander, Texas. Amison graduated from WyoTech in Laramie, WY, and has been a mentee for two years. Each member of the winning team received $2,500, and their company received a Chief PNP90 riveting tool, valued at $8,000. A mentor for over two decades, Allen believes that a good mentoring program enables the industry to “encourage individuals to enter and become skilled in the trade,” CREF wrote in a news release. The silver place team consisted of mentee John Gault and mentor Bryan Parnell from Caliber Collision in Mt. Moriah, TN. Gault, a graduate of Mid Florida Tech, has been a mentee for just under a year, and Parnell has been a mentor for a year and a half. Each member of the second-place team received $1,000, plus their company received a Chief MultiMig 190 welder. Parnell believes, “Mentoring is important because quality body repair is a dying art that we must pass along to the younger generation.” Mentee Ian Chambers and mentor Ralph Gonzales of Service King in Dallas came in third place.

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Currently, a student at Collin College, Chambers has been a mentee for less than a year, and 20-year Service King employee Gonzales has been mentoring for four years. Both members of the bronze team received $500, plus their company received a Chief MultiMig 190 welder. Gonzales explained why he became a mentor: “It is important to me to show the next generation how

critical to developing our future technicians. When industry and schools work together, we will enable entrylevel trainees to build the skills and proficiency required to become journey-level technicians. I am proud to lead a program that allows newer entrants to the collision repair workforce to provide high-quality repairs through a structured mentor training program. A critical foundation for our

to complete a quality repair. It also gives me an opportunity to change a person’s life for the better.” Additional competitors included two teams from Gerber Collision, a team from CARSTAR, competitors from Fix Auto, and a team consisting of a recent graduate who started his own company and partnered with his former instructor from Metropolitan Community College. Ivan Albright, technician development program manager at Gerber Collision, stated, “Mentored training is

success is working with these schools that provide the most current education.” “I want to congratulate all the teams that competed in the Top Tech Mentor/Mentee competition,” Battaglia said. “Their energy and expertise is a shining example of how collision industry mentoring programs help new technicians succeed.” Sponsors for the event included Axalta Coating Systems, Gerber Collision & Glass, Chief Automotive Technologies, Norton/Saint Gobain,

“Having a strong pipeline of skilled collision repair technicians is critical to the long-term growth of the automotive industry,” — Troy Weaver

Service King Collision Repair Centers, Caliber Collision, Ranken Technical College, Enterprise Rent-A-Car, Polyvance, SAS Safety Corp, Automotive Technology, Inc. and SP/2. Battaglia noted, “Without [the event sponsors’] generous support, we would not have been able to celebrate the success of these talented technicians and their mentors.” “Having a strong pipeline of skilled collision repair technicians is critical to the long-term growth of the automotive industry,” said Troy Weaver, Axalta vice president of Global Refinish. “Axalta is proud to

skills they are learning today will be invaluable assets for the collision repair industry tomorrow.” Kevin Creegan of Saint Gobain Abrasives added, “The competition’s goals of improving technician retention, and promoting a culture of mentorship at the shop level, are consistent with our vision for the collision repair industry. Congratulations to the competition winners, and thank you to all participants and their sponsoring companies!” Battaglia previously explained the motivation behind CREF’s Top Tech Mentor and Mentee Competition, “Each year, the collision industry faces a critical shortage in the number of new technicians entering the industry. Worse, many repair facilities have been challenged by delivering effective mentoring programs for these new technicians to Nine teams rose to the challenge at CREF’s Inaugural Top grow their abilities and prosTech Mentor and Mentee Competition. Credit: CREF per in the industry. As a rebe a part of the solution by support- sult, too many new technicians leave ing the young men and women who the industry after just a few years, exreceive training from the CREF and acerbating the shortage. This new who compete in their skills tests. The competition is designed to recognize

the accomplishments of successful mentors and technicians, and also highlight how it is a strategy for employee retention.” The feedback that CREF has received about the Inaugural Top Tech Competition has been overwhelm-

the next event is assigning tasks to mentors as well, rather than having them merely observe and assist as needed.” Companies interested in participating as competitors or sponsors for the 2020 Top Tech Mentor and

Competitors pose with volunteers and sponsors. Credit: CREF

ingly positive. Battaglia shared, “Everyone wants to do it again, and there’s enough energy and excitement around it that we’d like to do it again – hopefully on an annual basis! There’s definitely enough momentum, and we hope to be able to announce the next competition early next year. One interesting suggestion that we’d like to incorporate in

Mentee competition should email Christen.Battaglia@ed-foundation .org. CREF looks forward to recognizing the 2019 winning teams and companies at the organization’s SEMA reception on Nov. 5. For more information about CREF and its initiatives, visit: collisioneducationfoundation .org.

autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


AASP-MN Invites Author of Collision Repair Bill to Learn About Industry by Chasidy Rae Sisk

As AASP-MN continues to promote the passage of legislation that would require insurers to pay for OEMmandated repair procedures, the association invited Representative Ruth Richardson (DFL – Mendota Heights, MN), who authored the bill in the House, to a recent meeting

which was held at Heppner’s Auto Body in Inver Grove Heights, MN. “Procedures such as pre- and post-repair scans ensure that damaged vehicles returning to the road have been properly repaired,” said Kevin Walli, AASP-MN lobbyist. “Coincidentally, the meeting took place the day that Auto-Owners Insurance issued a notice that it would pay a shop’s mechanical rate

for pre-repair and post-repair scans,” Walli added. “Auto Owners is taking the lead in the insurance industry to help ensure the proper repair of its insureds’ vehicles.” Jesse Jacobson, owner of Heppner’s, and his team took time to explain the collision repair process to Representative Richardson, and she also learned about the need for a thorough repair process due to the complexity of modern vehicles from Will Latuff of Latuff Brothers Auto Body, Dan Sjolseth from Superior Service Center, and Darrell Amberson of LaMettry’s Collision. While Representative Richardson was present, AASP-MN also shared information about their efforts to discuss the satisfactory repair legislation with insurance representatives, including a July meeting with the Minnesota Insurance Federation who they asked to take the latest version of the language to a Federation Legislative Committee meeting that was scheduled for August. Walli explained, “One of the challenges of securing passage of legislation in the Commerce Committee is that there is typically a call for the parties who are at odds on a particular

proposal to find a ‘peace in the valley’ compromise before their provision will be taken up. While the insurance industry has participated in discussions and has moved in our direction, we have not yet found that ‘peace in the valley’ solution. We will continue our efforts to find common ground.” As AASP-MN renews efforts for the 2020 legislative session, beginning Feb. 11, 2020, the association

manufacturers’ specifications. AASPMN argued that the increased complexity of vehicles, including collision avoidance systems, makes proper repair a public safety consideration. We will re-engage in conversations with the insurance industry to see whether the public safety argument pushes them to come to terms with recognizing recommended procedures for safe repairs.”

“Procedures such as pre- and post-repair scans ensure that damaged vehicles returning to the road have been properly repaired,” — Kevin Walli will meet with allies to ensure their continued support, including AAM, ASA, SCRS and AASP National, plus they hope to engage the Minnesota Safety Council in conversations about the role that safe repairs have in the safety of consumers. Walli stressed, “[We] are resolved to renew efforts to move legislation which would make it an unfair claims practice for an insurer to deny payment for repair operations and procedures performed in accordance with

“It is our goal to have this issue properly framed for consideration by the House and Senate Commerce Committees as we start the new session,” Walli continued. “We owe [Representative Richardson] our thanks for continuing to give us her time and attention on this important industry issue.” For more information on AASP-MN, its events and its legislative initiatives, visit aaspmn.org.

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Social Media for Shops with Ed Attanasio

Ed Attanasio is an automotive journalist based in San Francisco, California. He can be reached at era39@aol.com.

Do You Know Anyone Who Needs to “Digitally Diet?” Many of us have been on diets over the years. Anything in excess is bad, which was precisely what my aunt told me after she saw me eat an entire large pizza on a dare at age 12. Her advice resonated with me a few hours later when I got a Babe Ruth size stomachache and had to live on Pepto-Bismol for the next 48 hours. The valuable lesson I learned back then is that anything pleasurable is addicting and, evidently, spending time on our personal devices fits neatly into that category. It’s become a big problem that’s affecting both men and women, young and old equally, it seems. It’s easy to get addicted to our personal devices that can change our lives in many ways—both good and bad. As a busy collision repair professional, you’re balancing half a dozen things simultaneously, and much of it involves your cellphone. You need to


text an insurance agent; call your paint his phone. If he’s awake, it means jobber; send several emails to em- he’s connected to his earplugs which seals him away from the real world, ployees, customers and vendors, etc. Digital overload is affecting which he likes. The Millennial is now a hardcore app addict people so much that many with more than 100 on his are doing a “digital detox,” phone (the national averwhere they go cold turkey age is 30, how many do over a period of time. To you have?) And as the senme, that sounds a little ior in the room, I’m not daunting and I fear I might tech-savvy enough to get lose my mind from digital Roger-Henson addicted, but that doesn’t withdrawal. Everyone has their own Credit: Ed Attanasio mean I’ll ever stop trying. reason to digitally diet. The other day, The other day, it took me more than I was out with some people who rep- 20 minutes just to change my fantasy resented three age groups—I was the football lineup via my new iPhone! Digital addictions are not limited senior (61); there was a Millennial (32), and we were accompanied by a to smartphones either. Video game Gen Xer (23). We didn’t have much addiction is a serious issue worldwide in common, except for the fact that with kids (and adults) playing games we all admittedly spend too much for 15-plus hours daily and have detached from society completely as a time on our personal devices. The Gen Xer is a huge music result. My friends had to recently fan and has more than 800 songs on send their 17-year-old son to a video

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

game rehab boot camp to the tune of $15,000—and it did not work. My niece sent more than 1,200 texts one month, many of which were pictures of food. I can see if you’re eating a fancy dinner, but McDonald’s? In this always-on and connected world, it’s just too easy to find ourselves repetitively staring at screens and mindlessly swiping through pablum online for countless hours while the real world quickly passes us by. In a study conducted this year by KDA Engineering, most Americans (92%) believe that smartphone addiction is a real issue. Although 60% of Americans believe they touch their cellphone 100 times or less daily, the reality is that a typical user taps, touches, glances at or swipes their phone a shocking 2,617 times per day, according to Dscout Research. See “Digitally Diet?”, Page 41

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From the Desk of Mike Anderson with Mike Anderson

Mike Anderson is the president and owner of Collision Advice, a consulting company for the auto body/collision repair industry. For nearly 25 years, he was the owner of Wagonwork Collision Center, an OEM-certified, full-service auto body repair facility in Alexandria, VA.

‘Skate to Where the Puck Is Going, Not Where It Has Been’ Each year, I apply various presentation themes, and this year, I based my theme on something Wayne Gretzky, the legendary hockey player, once said. He was asked what he learned that made him such a great player, and he said, “Skate to where the puck is going, not where it has been.” In other words, he looked ahead, anticipating where the puck would be. As this year begins to wind down, we all need to think about not where the “puck” is in our industry right now, but where it is going to be—where you’ll want to be and how you’ll get there. Here are four examples of how, like Gretsky on the ice rink, you may want to be looking ahead rather than looking at things as they are now. 1. Scanning has become the norm in the industry, which is good, but where the “puck” is going is a related

process—calibrations. Shops need to be investigating the time, money and, most importantly, investing in shop space to be able to perform more ADAS calibrations in-house. Understand what types of vehicles you most commonly work on that require calibrations. Research those procedures, understand what targets or tools are needed, and look for the potential space to do them. The space can be a hurdle; the average body repair stall is 300 to 400 square feet, but some of these calibrations can require 1,200 to 1,800 square feet. This is where the “puck” is going, and starting to head there now will help you succeed. 2. We need to start thinking about artificial intelligence (AI). While it remains to be seen whether AI can be used to write estimates, I believe it is or soon will be used to identify total

losses. What does that mean for shops working to anticipate where the “puck” will be? Think about the nonDRP work you do, and how much total losses contribute to your revenue in terms of tear-down costs, storage fees or administrative fees. Storage is generally 100% gross profit, right? All that shop revenue may start to decline as AI is introduced. The consumer will send in some photos, and if the AI system identifies their vehicle as a total loss, that vehicle is going straight to the auction yard, not a shop. That’s something you need to start preparing for in terms of “skating to where the puck is going.” 3. The estimating system providers say claim counts have declined somewhat, albeit not a lot. That slow decline seems likely to continue, if not accelerate, as more vehicles on the road have ADAS features. It’s not

T likely to be a dramatic shift, but even a 5% or 10% decline will have an impact on your business. In this case, skating to where the puck will be means working on your capture rate. For those on DRP programs, for example, you need best practices in place to ensure you follow-up on any assignments in a timelier manner. It’s easy when we get busy to not be as quick to jump on those; however, as claim counts decline, you need a designated person or a well-defined process to follow-up on those assignments quickly. For work outside of DRP programs, shops should prioritize responding to potential customers seeking estimates or appointments, to capture that work rather than lose it to competitors. 4. A fourth way you can “skate to See Where the “Puck” Is Going, Page 50

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In Reverse

Gary Ledoux is an industry veteran with 50 years’ experience in the automotive and OEM collision parts industry. His column appears exclusively in Autobody News. He can be reached at YesterWreck@yahoo.com

with Gary Ledoux

The 1980s – “A Time of Awakening” Those who have been in the collision industry for a long time remember the 1980s as the advent of automotive unibody construction. New equipment purchases would reach a frenzied pitch and industry shows would blossom to accommodate the equipment purchases, but it was a lot more than that. Industry veteran Tony Passwater called the 1980s, “A Time of Awakening” for the collision industry. Enter the Computer Today, computers come second-nature to us. Everyone has a laptop or a tablet or some portable device. We use them for everything; but, in the early 1980s, computers were a new “unknown” to most of us. Computerization affected the lives of practically everyone on the planet—the collision industry included. More specifically, 1982 will be marked as the beginning of the collision indus-

try’s “information age” with the advent of electronic estimating systems, shop data management systems and trade publications. In a 1998 industry trade magazine, Passwater noted that the mid1980s was a “… time of awakening for our industry. Shop owners wanted

body shop and what to look for in a small business computer. One of the shop owners interviewed for the articles noted, “A good manager runs a shop by the seat of his pants. The manager in the future will manage numbers rather than manage people.” At the end of the piece was a handy

“Getting involved in a trade association is probably the first thing a new shop owner should do after he puts his sign over the door.” ” — Bill Wicklund to not only learn the computer program in and of itself, but how to be better business people. As such, some shop owners began to rise to the top of the industry, others struggled, and some just could not keep up and fell by the wayside.” A couple of trade magazine articles appearing in early 1984 discussed the pros and cons of computerizing a

“Glossary of Computer Terms” which included now-quaint terms such as: backup, cathode ray tube, central processing unit, cursor, hard disc, kilobyte, megabyte, menu, menu-driven, and modem. In a trade magazine article, industry veteran Chuck Sulkala notes that it is important to know your own market in terms of customer demo-

graphics. This would include male/female, type of car driven, insurance carrier, etc. He also notes that keeping track of all that information is a lot easier if tallied and maintained by … you guess it … a computer. And with the advent of computers came a concept that would drive the business management side of the collision business into the future – the Auto Repair Management System (ARMS). It was the dawn of business management for shops. Cleaning House As far back as 1910 when horse stalls were being “mucked-out” by livery stable owners to accommodate the parking and servicing of cars, a call has gone out from the earliest of “motoring magazines” to clean up the new “parking garages” and service areas so that “women may enter them.” Eventually, the “horse droppings” and

autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS



NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

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attendant smells were replaced with bondo dust, lead filings, crumpled masking paper and all sorts of waste products strewn on the floor. In many shops, a customer could not sit down to discuss a repair job without getting covered with dust. Again, with the advent of collision-specific magazines in the early 1960s, trade magazine editors and industry pundits had been asking shop owners to physically clean up their shops—get rid of the bondo dust, dirt, overspray and nasty smells and make the shop more pleasing and presentable to the average person. It was said that neat, clean, and professional-looking places of business would attract walk-in customers. One magazine editor lamented, “Many shop owners say that they have the best body men in town, the best painters, and the latest equipment and years of training and experience so it shouldn’t matter what the shop looks like.” To which she also offered her favorite retort, “That’s all very commendable, but how do your potential customers know all this?” Industry veteran Tony Lombardozzi who managed the body shop at MacMulkin Chevrolet in Nashua, NH, during the late 1960s and early 1970s noted, “On Fridays, we stopped work at noon and everyone cleaned their own work bays. We hosed down the walls and got rid of as much dust as possible. We tried to make the place look neat and clean.” Another industry veteran who worked in a body shop at a neighboring Lincoln-Mercury dealership noted, “Our shop was a like a coal mine. The dust was terrible.”

man running the collision shop has changed. He is now a business owner, a business executive, and he looks and acts the part.” Another editor wrote, “To match their new physical image, many shop owners still needed some phone-answering and basic people skills.” It would all come eventually. Training Training became crucial, but shops had not yet bought into the concept of “continuing education.” This would change. Equipment companies would continue to provide training for their own products. In 1984, the Car-OLiner company announced the opening of a training facility at its headquarters in Livonia, MI. The company offered a three-day, generic course open to anyone. The course covered automobile construction, wheel alignment, analyzing structural damage, repairing metal, MIG welding, and bench procedures. Formed in 1979, I-CAR was continuing to grow. In 1986, I-CAR was looking for more trainers to teach a growing number of students and class material. Classes included about

Public Perception Since the 1940s, the public had a dismal view of the collision repair industry … and rightfully so. The shop owner was perceived as an unkempt, cigar-chomping Neanderthal in dirty, dusty clothes working in a dirty, dusty shop with a bunch of dirty, dusty guys. But by the mid-1980s, that was changing. One industry pundit noted that because shops had to buy lots of new, expensive equipment, and were starting to do things on a computer, there was a newfound pride among shop owners. They wanted to be seen, and be perceived as more professional—because they were more professional. A trade magazine editor wrote in 1985, “The 34

NOVEMBER 2019 AUTOBODY NEWS / autobodynews.com

a 50/50 mix of shop people and insurance people. Despite their growth, in 1986, I-CAR was still searching for credibility and wider acceptance with the insurance industry, repair industry, and consumers. Their goal was to have insurance companies specify that cars be repaired at a shop that had I-CAR trained technicians. Banding Together The ‘80s was certainly a time for new organizations to spring-up, many becoming mainstays well into the 21st century. The ‘80s gave the industry the Society of Collision Repair Specialists (SCRS), the Collision Industry Conference (CIC), ASE and the NACE show. During the early 1980s, from New Mexico to New Jersey, it seemed every month a new local or regional collision industry organization was popping up. In a February, 1983 trade magazine article, Bill Wicklund of Wicklund Body Shop in Liberty, MO, noted, “In order to operate a business and know how to handle it, the shop owner has to get involved with trade associations to keep up with what’s going on in the real world. Getting in-

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volved in a trade association is probably the first thing a new shop owner should do after he puts his sign over the door.” Despite the proliferation of associations by forward-thinking individuals, not every shop owner was joining. An open letter appearing in a trade magazine to all body shop owners asked, “… if there were 58,000 body shops in the U.S., and only 2,500 were members of the Automotive Service Councils, 1,400 were members of the Independent Automotive Service Association, and in its first 120 days, 225 were members of the Society of Collision Repair Specialists, then where were the rest of the shops and had they not joined any industry association?” The letter was written and signed by John Loftus, then president of the SCRS. Today, there is still a call for more people to get involved in trade associations and take an active role in their own industry. Human nature says we will never get everyone involved; but, look how far we’ve come with the people who have donated their time and expertise.

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Effective Repair Planning Utilizing PCE (Process-Centered Environment) lision industry-specific PCE principles, according to Tim Ronak, senior Many collision repairers are famil- services consultant at AkzoNobel. iar with the process improvement “A body shop might be clean and methodologies such as Lean, The- tidy, but that doesn’t necessarily mean ory of Constraints and Six Sigma. that the best processes are in place to AkzoNobel has taken components of support repair planning,” said Ronak, during a presentation to a group of body shops in Honolulu, Hawaii, which was sponsored by Island Concepts. “Once a facility has assessed the effectiveness of its current repair planning process, the next step is to identify the best practices that drive improvement and standardization.” In part two of a two-part Tim Ronak from AkzoNobel talked about having the best series, Ronak talked about processes in place to support repair planning the building blocks of Akeach of these disciplines specific to zoNobel’s PCE principles, which the collision repair industry and la- include 5S, standardization, waste beled them as a Process-Centered reduction, visual management, Environment (PCE). Those who have continuous flow, in-process quality implemented repair planning in their and continuous improvement. businesses, but are still experiencing How would you describe 5S? supplements and other delays, have found success after incorporating colby Autobody News Contributor


Sweep/shine (seiso): Clean the workplace.

5S is a systematic approach to creating and maintaining a manageable work area where everything has its place. The facility is specifically organized to create a visual environment that “talks to you” through visual guides that support the repair planning process, which makes it conducive for employees to do their jobs in a consistent, repeatable way. The objective is to build a strong foundation for a PCE transformation, establish discipline and produce quick and visible results. The 5S process was first defined in the 1960s by Hiroyuki Hirano from Toyota Motor Company. The English version of 5S is based on five Japanese words:


Standardize (seiketsu): Establish standards and schedules to maintain the first three. Sustain (shitsuke): Adopt 5S into corporate culture by continued application and auditing. How does standardization promote conformity within the repair process?


Standardization is an agreedupon set of work procedures established to maintain quality, efficiency, safety and predictability in a shop. It maximizes performance and minimizes waste. The key is to do the same things the same way each time. There are three important components of this: standard operating procedures (SOPs), standard work and standards. SOPs are the instructions that explain the operations in detail. This may involve regulations, stan-


Sort (seiri): Remove what is not needed, add what is missing and store or discard unnecessary items. Set in order (seiton): Arrange items for ease of use and employ visual tools to identify where everything belongs.

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dards and specifications. Standard work is the sequence of job tasks that must be performed to complete a job effectively. They are designed to be repeatable, eliminate waste, increase productivity and ultimately become the framework to

thing operates more efficiently. If you don’t have a strong foundation, eventually the process can disappear; then, you are forced to reinvent it or backfill it with an alternative. The SCRS Complete Guide to Repair Planning is an excellent, free resource available to shops that I highly recommend downloading from the www.SCRS.com website.


What are the components of a good repair


(l to r) Camille Phillips, Island Fender; Todd Stogdell, Island Concepts; and Gary Higa, Island Fender

build on continuous improvement. Standards are rules that provide clear expectations. For example, there might be a shop poster displaying the process for edging parts or spot welding. A standard can help build consistency in your business, so employees know what is expected of them, there are fewer errors, and every-


A good repair plan should:

• Identify all damage, including frame and sublet; • Identify all necessary parts and labor; • Identify the repair methodology that is going to be used including refinish; • Identify the correct color variant; • Ensure DRP guidelines are followed if applicable;

• Ensure the repair is completed within the customer and insurance guidelines; and • Ensure the established triage and methodology are followed and involve all stakeholders including mechanical, body, refinish and parts.

Q: A:

What is important to know about waste reduction?

vehicles; • Inventory – balancing the amount of work; • Motion – the movement of people; • Downtime; • Overproduction; • Overprocessing;

Understanding waste is critical to a process-centered environment. Waste is anything that doesn’t add value to the customer or process. In states like Hawaii, there is a lot of vehicle movement due to space limitations. This means every time there is a work stoppage or a change in production direction, it wreaks havoc on throughput for facilities that don’t have room to move cars. It’s imperative to come up with an easy way to standardize throughput so vehicles can move freely through the facility. Different types of waste include: • Transportation – the ability to move

• Defects – which include errors, redos and comebacks; and or • Underutilizing human potential so employees aren’t used to their fullest capacity. Waste can be categorized in three different ways. There are value-added activities that the customer is willing to pay for and change the fit, form or function of the vehicle to pre-accident condition. Second, there are necessary, non-value adding activities that don’t alter the fit, form or function and the customer isn’t willing to pay for, such as moving the car and equipment maintenance. Finally,

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there is non-value adding waste that the customer also isn’t willing to pay for, like the excessive movement of cars and the extra time it takes for repair due to supplements.

Q: A:

What are the ways a shop can reduce waste?

There are multiple ways to do this in a shop. Having a repair planner sit at a mobile workstation near the vehicle while it is being disassembled can be effective. Shops can also track how the business is doing in terms of sales and if repair planning is actively being done each day. Shops can monitor when cars come in and if the technicians are notified quickly during disassembly. Other ways include verifying the color at the repair planning stage and having a lot plan where vehicles are parked. How can a shop control its workspace through visual management?


Visual displays provide information to everyone on the shop floor, so they understand the process


at a glance. This ensures the safe and proper execution of operations. Some examples of how shops can implement visual management tools include displaying a standardized ‘map’ of how to store parts on a parts cart, where that cart should sit and even delineating a box on the floor in the stall where the vehicle is to be parked for repair planning. Overall, it is important for a shop to be consistent to be successful.

Q: A:

What is the role of continuous flow?

In a continuous flow environment, cars flow through the shop without any backflows, unnecessary idle time, rework, excess inventory or delays. It is the sequence of repair process steps that are practical to implement in a highly variable environment. In the last article, I talked about Shop A being the repair planning department and Shop B being production. The goal is when a vehicle leaves Shop A, it can continuously flow through Shop B. I recommend setting your internal

production date in a way that makes sense for your operation. Know your cycle time and how much you can produce and then balance your production input. This will start to improve your operations, cycle time and the number of days cars are onsite. It is important to limit the number of cars in production on-site to just the amount that maximizes the process time of each repair. We refer to this as your Optimal Work in Production (WIP). For continuous flow to be successful, you need all the parts, tools and equipment at the facility; good organization; skilled, trained employees; and standards so there are clear expectations. By doing repair planning without the other procedures in place, you will merely be creating a process where you are writing the best estimate without the profitable gains of increasing throughput.

rately. This includes numerous inprocess quality checks (QCs), where the work is assessed against predetermined standards before advancing to the next step. The goal is to have clear quality standard checkpoints to ensure that the desired quality is achieved. Implementing standardization within repair planning creates in-process quality. There are two types of inspection. Self-inspection is when a technician inspects the work he or she does after it is complete and fixes any defects before sending it to the next area. Successive inspection is when the next technician performs a quality inspection when receiving the vehicle. If there is a problem, both techs decide who will fix it and how to prevent it from occurring again.


What is important to know in terms of continuous improve-


Q: A:

How can a shop ensure inprocess quality? The goal is to do everything one time effectively and accu-

The idea is to continually look at the process of repair planning and determine ways to improve it, so we’re evolving. By seeking the



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involvement of employees and giving them the “why” behind the decision, you’ll gain their confidence and trust.

• Communication: Are all stakeholders involved in the repair plan?

What are the critical audit points of repair planning?

• Parts organization: Does the process allow you to find and visually identify the status of the parts to all stakeholders?

Creating an audit process is the optimal way to sustain repair planning. It takes about 15 minutes per car once you have it established. The critical points of an audit include:

• Administrative process: Have you gone through the repair plan and checked if there are any missed administrative tasks?

Q: A:

• Triage: Did someone QC the checkin process and prioritize the vehicles for repair planning? In triage, always repair plan the smallest job first. You can’t afford an extra day on a oneday job; that’s 50 percent longer than it should take. However, on a ten-day job, one day longer is only 10 percent. • Complete disassembly: Are all the damaged and R & I parts exposed and laid out to tell the story of the repair plan?

• Scorecard: Have you measured and tracked the results each day? Before you begin repair planning, certain elements need to be built. You must have those pieces in place for it to be sustainable for the future. By organizing your work environment and then being able to sustain it, your shop will thrive. This is part two in a two-part series.

• Writing the repair plan: Are all the necessary repair processes included?


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Continued from Page 26

“Digitally Diet?” Going to sleep at night doesn’t release you from a cellphone addiction. It’s the last thing most people look at before going to bed at night, according to the study. Of the respondents, 44% had been woken up by the noise, and 41% by the light from a mobile phone in the bedroom. 74% of the respondents used mobile technology in the shared bed at least once a week. However, only 18% reported using a shared smartphone or tablet together in bed. Americans claim that they “somewhat or strongly agree that periodically ‘unplugging’ or taking a ‘digital detox’ is important for their mental health. So, how does all of this digital dieting impact your business as a body shop owner or manager? The owner of Advertising Business Consultants, Inc. in San Jose, CA, Roger Henson is a 40-year advertising/marketing veteran, so he was there before the Internet and smartphones began impacting our lives. The evolution is a good thing, but

many people can’t handle it, Henson said. “I tell my kids to control the amount of time they spend on their smartphones because extreme use can cause problems like Repetitive Strain Injury (RSI), ‘text neck’ and eye strain. If you need to be connected, try to use your laptop, ideally at a proper workstation. People are now designating no-device times; stepping away from incessant buzzing notifications for incoming calls, emails, texts, etc. and giving social media a timeout.” As a marketing guru, what does Henson tell his body shop clients about their presence online and how digital dieting might affect them? “In today’s collision repair industry, there are plenty of great apps out there that are convenient for consumers and make the industry more efficient altogether,” he said. “I never blame technology when people complain about using it too much or having other issues with it. Technology makes our lives easier both personally and professionally, but the impulse to overdo it will always be there. If you’re using a photo app or aggressively pursuing social media for your shop, continue doing it.”


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Continued from Cover

Military Veterans “Employer Guide to Hire Veterans” prepared by the Department of Labor, Griffith suggested. The department also offers a webpage addressing frequently-asked questions about hiring and retaining veterans. Griffith said many veterans transition jobs several times after leaving the military before finding their niche, but tend to stay in organizations that provide training opportunities, and that showcase “a military-friendly” attitude or a “veteran culture.” When a tornado hit near Service King’s headquarters in the DallasFort Worth area in 2016, Service King touted the role that more than 100 members of it staff – including veterans – played in serving hot meals to those in the affected area. That year, it also aired a 30-second ad highlighting Jeremiah Kuehl, one of 100 veterans the company had already hired. “He talked about feeling like he had transitioned from one family – the military – to another family,” Griffith said of the ad.

He said that Service King welcomed him, understood he had posttraumatic stress and worked around it. “‘They found a job that was perfect for me,’” Griffith said Kuehl communicated in the ad. “Because of that one ad, I think Service King had about 400 or 500 applications immediately, all veterans,” Griffith commented. Griffith said one other key to successfully hiring and retaining veterans for your business is providing something that most young employees want: a clear career path. “At the end of the day, most veterans want to help take your organization to another level,” Griffith said. “So if you tell them where they fit in, if you tell them why their job is important to your mission, they tend to want to stick with it. That’s one of the things that employers don’t do all the time; they don’t show them a growth potential in the organization, they don’t show them that pathway. In the military, we do that. We give them a career path, and employers tend to fail to do that.” One way businesses of any size can offer such a path, Griffith said, is


though a Department of Labor (DOL) Registered Apprenticeship Program. “If you take a chance on people through an apprentice program, they tend to want to stick with you,” she said. Creating such a program doesn’t have to be complicated for the employer, Griffith said. Another entity, like a community college or for-profit

Aaron Schulenburg of the Society of Collision Repair Specialists (SCRS) said the association is seeing ‘test estimates’ showing up on vehicle history reports.

program like Universal Technical Institute, can do the actual training. The program just has to have a structured system that involves both the training and paid on-the-job experience. If the program is DOL-registered, any veteran completing it receives a nation-

ally-accredited certification, which should entice veterans, Griffith said. A DOL website includes information to help employers with the process, and Griffith said there are also state-level consultants that can assist. Last year alone, she helped build 168 registered apprenticeship programs, at businesses of all sizes, and said she can be a contact for shops seeking to get started. Please email Griffith with any questions at griffith.roxann.s@dol.gov Data Privacy Concerns Discussed During a discussion at CIC about new consumer data privacy laws being enacted by states around the country, Aaron Schulenburg of the Society of Collision Repair Specialists (SCRS) said he thinks many shop owners may be unaware of how much data they are actually sharing with other entities. “Most of them don’t think about it as a sharing of data,” Schulenburg said. “What they think is: I’m ordering a part, or I’m extending a rental vehicle agreement for a customer, or using a CSI service. But in all of those interactions, if they are allowing

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pumps or programs on their computers from those companies to access [estimate data] files, all of those are in fact an exchange of data.” While the state data privacy laws tend to apply only to larger companies than most collision repair businesses, Schulenburg pointed out that shops are likely sharing customer data with those larger businesses that come under the new requirements of the law. As an example of how shops may be unaware of what data is being pumped from their servers or desktop computers, Schulenburg said the association has seen an increase in members reporting that estimates they have written – in some cases just ‘test estimates’ on undamaged cars have resulted in incidents showing up on vehicle history reports, such as CARFAX. “We’ve talked about this before at CIC, but it’s always been kind of cast aside as a one-off situation, or something that could be explained away,” Schulenburg said, citing publicly-available police accident reports as one potential source. “I can tell you that the volume of inquiries that we

as an association have fielded in the last 18 months to two years cannot be explained away by circumstance.” He said SCRS is continuing to look into the issue. “I’m disappointed that I can’t come up here and say, ‘This is how the information is getting there. This is what’s happening,’” Schulenburg said. “That is the intent of the research.” Couple Who Sued Shop to Speak at Next CIC During CIC meetings this year, chairman Jeff Peevy has left an empty chair on the stage as a reminder to attendees of an important industry constituent not generally represented at the meetings: the consumer. “Those families who ride in the cars that our industry repairs should be at the forefront of our thoughts,” Peevy said at CIC in Indianapolis in July. He’s taking that message to the next level at the upcoming CIC in Las Vegas on Nov. 5 by inviting two such consumers to speak: Marcia and Matthew Seebachan. The Texas couple in 2017 won a $42 million

judgment against a Texas dealership body shop after a jury found the shop’s failure to follow OEM repair procedures for a 2010 Honda Fit contributed to the severe injuries the Seebachans sustained in that vehicle in a subsequent accident. “Here is a young couple who had their whole life ahead of them when this happened to them,” Peevy said. “The Seebachans really want the industry to know some things.” Peevy said he was particularly compelled to invite the Seebachans to speak at CIC after realizing the couple had many similarities to his daughter and son-in-law, who also live in Texas, who are about the same age as the Seebachans, and who also bought a used Honda Fit from a dealership at about the same time the Seebachans did.


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National News with Chasidy Rae Sisk

Chasidy Rae Sisk is a freelance technical writer from Wilmington, Delaware, who writes on a variety of fields and subjects, and grew up in a family of NASCAR fans. She can be contacted at crsisk@chasidyraesisk.com.

ASA’s September Webinar Emphasizes Importance of Cybersecurity On Sept.18, ASA hosted the newest installment of the association’s monthly Webinar Wednesday series featuring Tekmetric CEO Sunil Patel who presented “Cybersecurity 101 for Shop Owners.” Attendees were welcomed by ASA Vice President Tony Molla who introduced the webinar’s presenter and explained that the webinar was designed to teach the basics of shop’s internet security, firewalls and how to protect data, as well as to explore best practices involved in securing your network and the differences between cloud-based and locally-installed shop management systems. Attendees also learned about the most common security holes that currently exist in collision repair and automotive shops and what can be done to protect against them. Molla introduced Patel who began by explaining, “Cybersecurity is a newer buzzword, and one of the

hardest things for people to grasp is that cybersecurity is not tangible; it’s security that you can’t see or feel or touch. It’s a matter of protecting yourself against the criminal or unauthorized use of electronic data or the measures taken to achieve this. Security is one of the utmost things we’ve created in our software.” Some people argue that the threat to cybersecurity has been somewhat inflated, and Patel concurred that most individual single shop operators probably have little to worry about because they don’t have enough data that is marketable on the black market. He said, “We’re not a major target for these hackers, but we still need to be careful with the changes in technology.” Patel began his presentation by defining some technological terms. He compared the IP address to a shop’s physical address and ports to

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a shop’s windows, noting this is where information is transferred. He also explained that firewalls are used to protect the user’s internet and devices, defining it as “the guardian or gatekeeper that allows traffic between your network and the internet.” After briefly describing some notable security attacks in 2019, including Lake City, FL’s, payment of $460,000 after a ransomware attack and the attack against 30,000 computers in the Atlanta Police Department, Patel answered the most pressing cybersecurity question: why? The reasons for cybersecurity attacks are various. A victim may have valuable data that is worth something on the dark web, though Patel said that’s rare in the automotive industry. Some hackers just attempt attacks for fun or practice, while the most common reason is to earn money through ran-


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2014, DARPA funded a hacking attempt to prove how easy it was by inserting a line of code in a GM Impala and completely taking the vehicle over via WLAN. Patel noted, “As vehicles get more and more complex, technologies that were manual are now electronic and can be accessed remotely through the network. It’s easier to take over vehicles that are all electronic.” The biggest issues for independent repair facilities are employee theft of shop information, credit card skimming, outdated firewalls and security protocols being used, and too many holes in the infrastructure. Patel also discussed the increasing prevalence of Personally Identifiable Information (PII), which involves hackers piecing together data that enable them to steal someone’s identity. “If you’re storing information on premises which includes customer’s vehicle, address, date of birth, this is information you can use to identify a person, and you can’t store this information. If someone was to steal this data, they can identify a person, and this can lead to identity thefts,” Patel stated. “Be

careful with the ‘customer notes’ section of your shop management system – we’ve noticed some information being written here, such as credit card numbers, and this is not a secure space for confidential information.” Providing basic precautions that shops can take to protect their information from cybersecurity risks, Patel advised, “Keep your router and firewall secure. Change your default password – you should always change that. Update your router and firewall regularly with the latest firmware. Create a separate guest; your customer should not be on your private network. It shouldn’t even be open to employees unless they’re using a shop tool. Ensure all your computers are up-to-date. It’s annoying, but it’s very important to ensure it’s on the latest version. Updates usually come out because vulnerabilities were found.” Patel then explored the differences between cloud-based and onpremise shop management systems. An on-premise system relies on the security of the shop’s hardware which may be damaged, plus it requires

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Ranken Instructor to Receive I-CAR Award I-CAR, the Inter-Industry Conference on Auto Collision Repair, has announced that Walt Rundell, an instructor at Ranken Technical College in St. Louis, will receive the 2019 I-CAR Platinum/Automotive Service Excellence (ASE) Master Collision Repair & Refinish Technician of the Year award. Rundell was cited by I-CAR for his career spanning nearly four decades, his robust and diverse skill set and his hands-on approach that has benefitted the next generation of collision repairers. “Among your peers, you are known for your broad, in-depth knowledge, and many look up to you as a mentor,” said John Van Alstyne, I-CAR president and CEO. “At I-CAR, we value your many contributions over the years as an instructor, volunteer committee member and all-around ambassador advancing our mission.” The award will be presented in November during the fall 2019 ASE Board of Governors meeting and annual Technician Recognition Awards banquet.

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manual updates, constant infrastructure updates, and manual backups. In contrast, cloud-based systems are secure in the cloud with state-of-the-art technology trusted by banks. They are automatically updated and backed up and can be accessed from anywhere in the event of a disaster that prevents access to the repair facility. Patel stressed, “A locally installed system can never be as secure as a cloud-based system.” Once Patel’s presentation concluded, Molla presented attendees’ concerns for the question-and-answer portion of the webinar event. Patel pointed out, “It’s just another type of crime that’s going to continue to happen.” ASA’s October Webinar Wednesday on Oct. 16 will feature Brian Farrington, ASA’s Wage & Hour attorney, who will discuss “Countering the Dealership Overtime Exemption.” On Oct. 30, the association will also offer a Bonus Webinar entitled “Let’s Get Technical on Coolants” with Robert Bassett of the Gates Corporation. For more information on ASA, its events and future webinars, visit asashop.org.

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Amazon Buys 100,000 Rivian Electric Trucks in Pursuit of Carbon Neutrality by Nick Lavars, New Atlas

Electric vehicle manufacturer Rivian has landed itself a new customer, and a monumental one at that. The world’s largest retailer, Amazon, has signed on to buy 100,000 of Rivian’s zero-emission trucks as part of a wider push to clean up its business operations, which includes a commitment to be completely carbon neutral by 2040.

These early glimpses of its engineering chops were enough to attract $700 million of investment in February this year, with Amazon itself leading the charge.

The e-commerce giant is now doubling down on its relationship with the automotive startup, announcing an order of no less than 100,000 Rivian electric delivery trucks. This, according to Amazon, is the largest order of electric vehicles in history. And considering that is around how many total vehiJeff Bezos launched The Climate Pledge on Thursday, cles Tesla was able to deliver Sept. 19, which commits Amazon to being completely carbon neutral by 2040. Credit: Amazon in an entire record-setting quarter after a tumultuous Rivian has made quite a splash time getting its manufacturing processes since rolling into 2018’s LA Auto up to speed, that will be no small underShow to debut a pair of electrified ve- taking for an electric vehicle maker, hicles, its R1T pickup and R1S SUV. much less one that is just getting started.

In any case, having Amazon onside certainly won’t do these efforts any harm. The retailer expects these electric vans to begin delivering packages for customers as early as 2021, and to have all 100,000 of them on the road by 2030. This forms part of a new environmental initiative launched by CEO Jeff Bezos on Thursday, Sept. 19, called The Climate Pledge, which commits the company to being completely carbon neutral by 2040, im-

come a part of the pledge. “We’re done being in the middle of the herd on this issue – we’ve decided to use our size and scale to make a difference,” says Bezos. “If

Amazon expects Rivian’s electric vans to being delivering packages for customers as early as 2021. Credit: Amazon Electric vehicle manufacturer Rivian has landed itself a new customer, and a monumental one at that in Amazon. Credit: Amazon

plement decarbonization strategies in line with the Paris Agreement and measure and report its greenhouse gas emissions along the way. It hopes other companies will sign on to be-

a company with as much physical infrastructure as Amazon – which delivers more than 10 billion items a year – can meet the Paris Agreement ten years early, then any company can.” We think New Atlas for reprint permission.

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autobodynews.com / NOVEMBER 2019 AUTOBODY NEWS


Continued from Page 30

Jeep Wrangler Frame Problems Lead to Investigation by David A. Wood, CarComplaints.com

A petition to investigate model year 2018 Jeep Wrangler frame weld problems has turned into a formal investigation of about 270,000 model year 2018-2019 Wranglers for potential frame issues and steering problems.

The National Highway Traffic Safety Administration (NHTSA) received a petition in 2018 to open an investigation into alleged Wrangler frame weld problems in about 220,000 model year 2018 SUVs.

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According to the petition, the frames have multiple welding defects, including a lack of weld penetration, porous welds, areas where the welds dripped and excessive leftover weld materials. In response to the petition, NHTSA contacted Fiat Chrysler (FCA US) and requested information about frame weld problems on all 2018-2019 Jeep Wrangler “JL” SUVs. Chrysler had recalled 24,000 Wranglers in 2018 because of front track bar brackets that may not have been welded properly, so NHTSA also requested information concerning complaints about steering systems that locked up, loose steering or reports of steering wobble and shimmy incidents. While safety regulators were reviewing the data, NHTSA found reports of frame weld problems not included in the 2018 recall, in addition to the discovery of more than 3,500 steering-related complaints. The government also claims


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According to NHTSA, the agency needs to study any possible links between steering-related complaints and weld quality problems. Model year 2020 Jeep Wranglers are not included in the investigation and no crashes or injuries have been reported. Although no recall has been issued, FCA says it is fully cooperating with NHTSA on the investigation that will determine if a recall is warranted. We thank CarComplaints.com for reprint permission.

where the puck is going” is by reviewing your staffing. Do you have technicians, estimators or managers who are likely to retire in the next three-five years? Have you thought about what you are going to do to replace them? Start working on that strategy now rather than later. Get a game plan in place. Start building your “bench” or “farm team” of talent, so that when those people retire, you are prepared with someone who you can move into those positions. It’s not always easy to know exactly where the “puck” is going. Being able to do that is part of what set Gretsky apart from so many other hockey players. I believe the same will be true for the shops that keep looking for where the industry is headed and taking steps to be there.


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Where the “Puck” Is Going “the information that FCA provided did not adequately address whether frame weld quality deficiencies compromise the structural integrity of vehicles, and therefore may pose an unreasonable risk to motor vehicle safety.”

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Does Automatic Emergency Braking With Pedestrian Detection Work? by David A. Wood, CarComplaints.com

Automatic emergency braking with pedestrian detection is marketed as safety technology, but research from the AAA Foundation for Traffic Safety found the systems didn’t do much at all. And at night the technology did nothing to prevent crashes with pedestrians, a bad sign considering 75% of pedestrian deaths occur at night. According to the National Highway Traffic Safety Administration: “A pedestrian automatic emergency braking (PAEB) system is an emerging safety technology that provides automatic braking for vehicles when pedestrians are in the forward path of the vehicle’s travel and the driver has taken insufficient action to avoid an imminent crash.” About 6,000 pedestrians are killed each year in the U.S., so the prospect of technology to reduce those fatalities is seen as promising. AAA researchers used four midsize sedans equipped with automatic emergency braking with pedestrian detection (2019 Chevy

Malibu, 2019 Honda Accord, 2019 Tesla Model 3 and 2019 Toyota Camry) and put them on a closed course using simulated pedestrians. The best results involved a car doing 20 mph during the day with an adult crossing the road, but even then, the braking/pedestrian

time with the car traveling 20 mph when a child ran out from between two vehicles. • All of the test vehicles collided with the adult pedestrian after the car made a right-hand turn. • When approaching two adults standing alongside the road and with the vehicle traveling 20 mph, a collision occurred 80% of the time. • The systems were generally ineffective in all situations where the vehicle was traveling 30 mph. • At night, none of the systems detected or reacted to the adult pedestrian.

systems avoided collisions only 40% of the time. By taking the speed of the car to 30 mph, most systems completely failed to avoid the pedestrian target. That may sound bad, but other driving scenarios were even more challenging for the braking systems. AAA provided the following depressing results. • A collision occurred 89% of the

According to researchers at the AAA Foundation for Traffic Safety, automakers have the right intentions in creating automatic emergency braking with pedestrian detection systems, but the technology has a long way to go before drivers and pedestrians can feel safe. We thank CarComplaints.com for reprint permission.

Collision Works Acquires DeShields Collision Works acquired DeShields Truck Services Inc. in Oklahoma City on Sept. 13, 2019. Collision Works, an auto body collision and paint repair company, is locally owned and operated now with 21 locations across Oklahoma and Kansas. The acquired company, DeShields Truck Services Inc., provides full collision repair including frame repair, painting and bodywork services for heavy-duty vehicles including semi tractor-trailers and RVs. DeShields is one of the only facilities in Oklahoma City to provide heavy-duty vehicle repair, which dovetails into the Collision Works existing business model. “We are proud to announce DeShields Truck Services Inc. is now part of the Collision Works family,” said Barry Hadlock, president of Collision Works. “Our top-notch customer service standards combined with the new heavy-duty repair technology and equipment will allow us to serve an expanded audience.” For more information about Collision Works, visit CollisionWorks.com.

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