Country Parkway Repairs Uses the Autel ADAS Calibration System to Expand Service Country Parkway Repairs
by Autobody News Staff
Chris Cole started Country Parkway Repairs as a specialty shop, focusing on the advanced diagnostics and difficult repairs average shops need help with. Over years of growth servicing both the public and local Westbury, NY, shops, Cole learned the introduction of new service options— like ADAS calibration—is the key greater success. If you like success stories, you’ll love this one. Cole made the decision in early 2019 to get started when the public was just learning what ADAS was. He knew the whole repair industry was headed that way. His team was well equipped to handle this new technical level of service, and if he was the first to offer the service reliably in the community, he could grow his customer base. Cole could essentially corner the local market with only a single ADAS calibration frame, if he could promote the service to more shops that would rely heavily on his expertise. Country Parkway Repairs now touts itself as a “dealership alternative” because of the affordable and faster turnaround time Cole’s team provides. Aggressively promoting his company to local collision shops and dealership service managers, Cole succeeded in capturing the new business, but retaining trust came when his team proved their value. He decided the Autel MaxiSYS ADAS Calibration frame would become the heart of his plan to expand, because of his experience with Autel’s scan tools and understanding the competitor comparison. He knew the support to calibrate more than camera-based driver assist systems was what made the Autel unique, and would inspire his customers to continue sending all their calibrations to him. Little did he realize, that new trust would also increase his diagnostic and repair work too. Every day, Country Parkway Repairs performs advanced analysis diagnostics to confirm it is providing its customers and vehi-
Location: Westbury, NY (516) 338-2886 www.countryparkway.com
Company At A Glance... Type: Automotive Diagnostics Facility Employees: Seven In Business Since: 2019 Number of Locations: One Production Space: 4,000 square feet Autel MaxiSYS ADAS Calibration software in use for completing LDW calibration procedure.
cle owners with repairs completed correctly the first time. The same is needed from its ADAS equipment, to ensure its calibrations are accurate and to provide documented proof to customers for insurance submission. Country Parkway Repairs specializes in the difficult vehicle system repairs like pulling dashboards, programming modules, component coding and replacing headlights and airbags, as well as modern mechanical work, including HVAC service (1234YF on-site.) The introduction of ADAS calibration service is now securing work like camera, night vision, lidar and radar sensor installation, as Cole’s team is able to provide the full process of system repair, wheel alignment, ADAS calibration and diagnostic reporting. The increase in trusted work gave Country Parkway Repairs an all-around boost in business and a need to expand its building size to keep up with the workload. “Our clients appreciate us for three reasons—accuracy, speed and cost,” Cole said. “We have the tools and the technicians to work on vehicles that have been in a collision. We pride ourselves on doing everything right the first time, so we can get these cars out without delay. Our services are considerably lower in price than what the dealerships charge.” Before investing in the Autel frame, Cole measured his shop to ensure the space could handle it. Country Parkway Repairs is 4,000
square feet, with six bays, but ADAS calibrations require a large space to complete. He says the frame is a good fit for his New York shop because he has the 15-by30-foot space needed to calibrate any vehicle. Beyond the space needed for the calibration frame and vehicle separation, other factors of the shop must be accounted for. “You need a level floor, enough room so there’s nothing interfering in the calibration area and no external light sources like windows,” Cole said. “External light and grid patterns on shop walls can interfere with the vehicle camera focusing on the frame-mounted pattern during the calibration procedure. Interference of any kind will result in an unsuccessful or inaccurate calibration. All we need to do is follow the tool software instruction and simple steps to ensure perfect calibrations every time.” Cole said trusting in Autel tools is a smart investment. Modern vehicle technology is constantly changing and Autel has proven its dependability to support the most current vehicle software. Cole said he can expect Autel’s current hardware to provide access for years to come. “Autel has proven their value, especially when you include their customer support. They go way out of their way to help us; it’s pretty exceptional. If we have a software issue, which is rare, they never hesitate to solve it and enable us to move on.”
Driver assist systems rely on mechanical parts to react to the collision warning, which need repair or service to operate properly.
Accurate calibration frame placement to the vehicle and ample shop space to complete the procedure are a necessity.
Autel 175 Central Avenue Farmingdale, NY 11735 (855) 288-3587 www.Autel.com Facebook: @auteltools YouTube: @AutelTools Instagram: @auteltools Twitter: @autel_tools
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