Page 1

1 von 7

http://ec.europa.eu/yourvoice/ipm/forms/dispatch

Web accessibility and other e-accessibility issues Disclaimer Deadline to answer the questionnaire References, accessible version, other languages Privacy policy SECTION 1 - A COMMON EUROPEAN APPROACH FOR WEB ACCESSIBILITY A - Your experience of web accessibility 1) From the perspective of a person with disability Q1-What kind of accessibility problems do you encounter when using a website?

I am not concerned

Q2-Do problems with website accessibility exclude I am not concerned or prevent you from accessing information, facilities and services that are important to you?

2) From the perspective of a website owner Q3-Are you aware of the issue of accessibility and of Yes, I am fully aware the implications for persons with disabilities using your website? Q4-Have you taken steps to improve the accessibility of your website?

Yes

Please specify what kind of steps you have taken largely tableless layout using CSS, training of our editors concerning accessible editing, aiming towards valid XHTML, considering ample contrast within images, general usability tests, operability of forms without javascript, ...

3) From the perspective of a web technology provider Q5-Do you provide accessible technologies/do you include accessibility in your services?

I am not concerned

Q6-What are the main barriers for you when dealing I am not concerned with web accessibility?

B - A Common European Approach Therefore: Q7-Do you agree that a common European approach Yes is needed to facilitate a high level of availability of accessible websites? Q8-Do you agree that a common European approach Yes should be motivated by improving the situation of people with disabilities, and at the same time by improving the competitiveness of European companies?

03.07.2008 10:52


2 von 7

http://ec.europa.eu/yourvoice/ipm/forms/dispatch

C - Websites concerned Therefore: I Agree Q9a-Do you agree that if Member States take action, this should cover not only public websites, but also other websites providing services of general interest to citizens?

Q9b-Please elaborate your answer if needed. New Services of "general interest to citizens" may be implemented in recent technology, which may not yet be fully supported by all browsers/screenreaders. While the essential information of a service should be accessible without certain technology, the obligation of accessibility should not prevent the development of new ideas or ways to provide information. For example, the map interface of "Google Maps".

D - Implementing web accessibility Therefore: Q10a-Do you agree with the following statements? Member States should seek alignment with the results of international standards on Web Content Accessibility and should comply with the outcomes of Mandate 376

I agree

The above-mentioned actions will contribute to a high level of availability of accessible websites

I agree

Intranet websites should be encouraged to be accessible

I agree

Other websites (providing services of general interest) should be encouraged to be accessible

I agree

Websites should be encouraged to include an accessibility statement

I agree

Q10b-Do you have any other comments or suggestions for other actions that Member States should take?

E - Website authoring tools Therefore: Q11-Do you agree that authoring tools should also be addressed by the common approach of the Member States?

No

F - Accompanying measures Therefore: Q12a-Do you agree with the following accompanying measures of Member States? Supporting training schemes for relevant actors involved in web accessibility, whenever possible with a direct involvement of persons with disabilities

I agree

Providing information and guidance to persons with I agree

03.07.2008 10:52


3 von 7

http://ec.europa.eu/yourvoice/ipm/forms/dispatch

disabilities on accessibility of websites and, where relevant, about assistive technologies Supporting exchange and publication of best practices for the various stakeholders

I agree

Collecting input from users, including through surveys, about their experience of accessibility

I agree

Q12b-Do you think other accompanying measures of Member States than the above-referred ones should be foreseen?

Q13-Do you support the creation of a national web accessibility contact point?

No

Please specify would encourage bureaucracism, lobbying, profiteering and political influence

G - Cooperation between Member States and other stakeholders Q14-Do you agree that cooperation between Member States and other stakeholders should address these tasks?

I Disagree

SECTION 2 - QUESTIONS ON OTHER ASPECTS OF E-ACCESSIBILITY AND ACTION AT EUROPEAN LEVEL A - Your experience of e-accessibility 1) From the perspective of a person with disability Q15a-What are the main barriers to e-accessibility? The ICT does not have features to deal with accessibility challenges

I don't know

Lack of interoperability with assistive technologies

I don't know

Lack of information about the availability of accessible ICTs

I don't know

Lack of instructions about how to use accessibility features

I don't know

Extra cost of accessible ICT is a concern for the user I don't know Little awareness of ICT providers on accessibility

I don't know

Q15b-Are there any other barrier(s) to e-accessibility?

2) From the perspective of an ICT provider Q16-Do you provide accessible technologies/do you include accessibility in your services?

I am not concerned

Q17-What are the main barriers for you when dealing with e-accessibility?

I am not concerned

3) As a company/organisation using ICT

03.07.2008 10:52


4 von 7

http://ec.europa.eu/yourvoice/ipm/forms/dispatch

Q18-Are you aware of the issue of e-accessibility and of the implications for persons with disabilities using your goods/services?

I am not concerned

Q19-What are the main barriers/difficulties to use accessible ICTs in your products and services?

I am not concerned

B - Priority areas for EU action Q20a-For which technologies/equipment should possible further action at European level be a priority and why? Digital TV

No priority

Mobile communications

High priority

Fixed communications

Relevant priority

Self-service terminals

Low priority

Personal computers

Relevant priority

Internet / web

High priority

Domestic equipment

I don't know

ICT in general

I don't know

Q20b-Please explain your choice

Q20c-Are there any other ICT that should be a priority at EU level?

Q21a-For which services that are based on ICT should possible further action at European level be a priority and why? Consumer banking, financial services

High priority

Consumer retail services

Relevant priority

Travel, tourism services

High priority

Audio-visual content services

Relevant priority

Services in general that use ICT

I don't know

Q21b-Please explain your choice.

Q21c-Are there any other service(s) that should be a priority at EU level?

C - Preferred approach Q22a-What should be the possible future EU action for e-accessibility? Binding legislation

No priority

Non-binding legislation (such as recommendations)

High priority

Standardisation, technical specifications

Relevant priority

03.07.2008 10:52


5 von 7

http://ec.europa.eu/yourvoice/ipm/forms/dispatch

Benchmarking and good practice reporting

Relevant priority

Increased support to Research and Development

Relevant priority

Increased innovation/deployment support

Relevant priority

Q22b-Please provide details in terms of the way the modalities for possible EU action should be implemented. You can also specify details of other EU action for e-accessibility.

D - Legislative action Q23a-Which types of e-accessibility requirements are most relevant? Offering an alternative solution to the product/service (e.g. operator assistance)

Somewhat relevant

Offering alternative ways of user interaction (e.g. audio output next to text)

Irrelevant

Offering at least one accessible model within the product range

Very relevant

Providing information on the e-accessibility features Relevant Compliance with e-accessibility standards, where these exist

Very relevant

Interoperability with assistive technologies

Very relevant

Interoperability with other ICTs to ensure end-to-end accessibility

Somewhat relevant

Q23b-You may wish to qualify your answer by referring to the technologies, equipment, or services that you selected before as a priority for action. You can also specify which other requirements you consider relevant.

Q24a-Which criteria are relevant to guide the selection of products, technologies and services that need to comply with e-accessibility requirements? Product/technology/service is important for participation in society and economy

I don't know

Product/technology/service is essential for the personal safety of the user

I don't know

Service is of public interest

I don't know

Product/technology/service is widely spread amongst the population in general

I don't know

Development and deployment cost or sales prices of I don't know the product, technology or service are much higher than the cost of the e-accessibility features Novelty of product, technology or service, e.g. imposing accessibility requirements on new models only

I don't know

I don't know Expected lifetime of the product, technology or service is much longer than the time needed to add

03.07.2008 10:52


6 von 7

http://ec.europa.eu/yourvoice/ipm/forms/dispatch

the e-accessibility features Q24b-You may wish to qualify your answer by referring to the technologies, equipment, or services that you selected before as a priority for action. You can also specify which other criteria you consider relevant.

Q25-If you consider further legal action would be appropriate at EU level to improve e-accessibility 'in general', please provide further details on your views.

E - Expected impact of action at EU level Q26-What could be the costs (for individuals, companies, or other concerned parties) of a possible more general EU approach on e-accessibility? These could be costs related to adaptation of the technology, verification of compliance with requirements, information provision to disabled users, etc. Please elaborate your response and relate to the priorities for technologies or services identified before. Please provide evidence of expected costs as available. costs related to adaptation of the technology, verification of compliance with requirements, information provision to disabled users

Q27-What could be the benefits (for individuals, companies, or other concerned parties) of a possible more general EU approach on e-accessibility? These could be benefits relating to competitiveness, innovation, participation in the labour market, etc. Please elaborate your response and relate to the priorities for technologies or services identified before. Please provide evidence of expected benefits as available. benefits relating to competitiveness, innovation, participation in the labour market

SECTION 3 - RESPONDENTS PROFILE a) You are:

A public authority

b) In case the Commission decides to publish the contributions received on its website, do you agree that your contribution is published?

Yes

Do you agree that your response is published with your name (or the name of your organisation)?

No: in this case your response, if published, will be anonymous

c) If you wish, please provide your name and/or organisation and email address. Harald Lugstein, Austrian National Tourist Office ANTO, harald.lugstein@austria.info

Position paper Glossary Accessibility statement Assistive technology Authoring tool User agent Interoperability Benchmarking Meta Informations

03.07.2008 10:52


7 von 7

http://ec.europa.eu/yourvoice/ipm/forms/dispatch

Creation date 03-07-2008

Last update date

User name null

Case Number 276702616511018508

Invitation Ref.

Status N

03.07.2008 10:52

eu_umfrage_web_accessibility_3.7.08.pdf