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How to  Offer  the  Customer     Clear  Op2ons  Based  on     Performance  &  Quality  

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A Lucky  Industry   •  The  2me  bomb…   –  Subsidy  and  tariff  cuts  vs  consumer  confidence  

•  What was  going  wrong?   –  Overselling   –  No  site  inspec2on   –  Poor  or  no  performance  es2mates   –  Design  problems   –  Installa2on  errors  

The Causes?   •  •  •  •  • 

Overheated demand   New  entrants  in  industry  –  inexperience   Inadequate  training   Poor  communica2on   Lack  of  integrity?  

Chinese Whispers   Quick  Quote  

Customer in   the  dark  

5pm Commissioning  

Off the  shelf   design  

Install by   assistants  

A New  Threat   •  The  budget  sellers  

Strategies for  Sustainability   •  Support  and  dis2nguish   •  Offer  a  prac2cal   high  quality  players   solu2on  to  improve   efficiency  

Solar Gold  

Cer2fica2on and  Trust  Mark  

Solar Best  Prac2ce  Cer2fica2on   •  A  Trust  Mark  

•  Support for  Subscribers   –  Online  training   –  Webinars   –  Promo2on  to  consumers  

Key Features   •  Online  training  -­‐  sales,  design,  install   •  Concise  informa2on  –  Standards  demys2fied   •  Prac2cal  solu2ons  to  common  problems   –  Confirmed  by  inspec2ons  

•  Quality branding  material  for  your  use   •  Solar  Council  promo2on     –  Installers   –  Trust  mark  

The Process   •  •  •  •  •  •  • 

Easy sign-­‐up   Online  training  modules   Compliance  checklist   Trust  Mark  awarded   Ongoing  training  updates   Webinars   Audits    

Training Content  &  Time  


Strategies for  Sustainability   •  Support  and  dis2nguish   •  Offer  a  prac2cal   high  quality  players   solu2on  to  improve   efficiency  

Why SolarPlus   •  Simplify  workflow:       –  Single  customer,  site,  design,  quote  system  

•  Support best  prac2ce  design  and  installa2on:   –  Inverter-­‐module  matching,  performance  

•  Speed up  design  &  sales  process   –  Quickly  develop  op2ons  

Site assessment  

Design &  layout  


SolarPlus Features   •  Workflow:   –   1st  contact  through  to  sign-­‐off  

•  Communica2on –  customer,  staff   –  Energy  use  as  targets  

•  Online efficiency:   –  Temperature,  radia2on  data,  STC  zones,   components,  regulatory  changes  

•  Documenta2on

Flexibility •  Best  prac2ce  calcula2ons  with  safety  margins   •  Mul2ple  inverters,  roof  areas   •  Efficiently  produce  op2ons  

In Development   •  Documenta2on   –  Eg.  System  manual,  Installa2on  specifica2on,  STC   assignment  form  

•  Roof array  configurator   •  SunEye  integra2on     •  Solar  radia2on  views   –  Eg.  daily  profile,  best  angle  of  incidence  

•  API expansion  eg.  email  marke2ng  

Quality vs  Budget  

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