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Denis Murphy


Personal details

D.o.B. 18 July 1964  0151 - 256 0757

 76 Alderville Road, Liverpool L4 9SW  07505 048 047 

Academic Qualifications, Language & Computer Abilities

O & A Levels




10 O levels 1980-82: Maths, Eng Lang, Spanish, French, Biology, Chemistry, Eng Lit, Physics and 2 self-taught, Italian & Portuguese, at SFX College, Woolton, Liverpool 3 A levels 1982: Spanish, French, General Studies (same college) 2.i. Hispanic Studies BA Joint Honours, distinction in spoken Spanish, Liverpool University 1982-86 Spanish Near-native level. Spanish is my main language for translations and interpreting Portuguese Excellent reading/written level, passable oral. I also translate from Portuguese French & Italian Very good reading/written level. Scratchy spoken level. I translate from both languages, and have taught elementary Italian to Spaniards Basque Basic written & oral. Reached 3rd of 8 levels in official Basque Country exams, 1990  April '05-present. Web design with FrontPage, Photoshop & Dreamweaver, building my own website  March '05 obtained ECDL (European Computer Driving Licence)  since 1994 user of all versions of Windows & MSOffice, the Web, email, before which I used DOS Wordstar & WordPerfect  Trados CAT software (Computer Assisted Translation), screenplay software (Final Draft, CeltX) Most recent job

HMRC Jan '07 to March 2010 (3 temporary contracts) Revenue Assistant: filing, loading & unloading goods trolleys/delivery lorries, sorting incoming post. Revenue Officer: processing & issuing tax correspondence, updating & correcting individuals' tax records & various national databases Jobs since 2000 back in the UK – All in Liverpool Office work


Aug-Oct '05

Post Room Operative & Data-inputter Opening & sorting incoming post & capturing data from various HMRC forms (thru Adecco)


June '00-July '02 Revenue Assistant & Officer All aspects of Self Assessment & PAYE tax affairs (transferred July '02 to contact centre) Contact centre work


Feb-June '06

Sales & customer service advisor Inbound ISA, bonds & savings calls


Nov '05-Feb '06 Arrears collection advisor Inbound & outbound calls for Littlewoods catalogues (Everyday Financial Solutions)


Nov-Dec '04

Sales & customer service advisor Outbound & inbound calls (Powergen), inbound catalogue orders (M&S) (thru Kelly Services)


Oct '04

Sales advisor Outbound calls for EDF/London Energy (thru Prime Time)


July '02-May '04 Customer service advisor Inbound/outbound tax & tax credit calls Various

WJ Leech July-Oct '04. Jagmerl

Signwriter Painting company logos & livery for lorry trailers, Bootle

Nov '99-Feb '00 Waiter & Barman Internet Café & Indian restaurant, Lark Lane, Aigburth

June '00 to today. Self-employed. Translator & proof-reader. Teacher of private Spanish classes Denis Murphy CV


Working & living in Spain - jobs prior to 2000 I moved to Spain after finishing university and lived & worked there for 16 years '86-'99

English teacher Group and one-to-one for children, teenagers, adults, companies, under contract '86-'89, then self-employed from '89, working freelance


Spanish teacher For English-speaking teaching colleagues who knew no Spanish


Translator, proofreader & interpreter Commercial, technical, industrial, screenplays etc.


Barman Part-time in El Corto MaltĂŠs & Carras Quillas, 2 bars in Zaragoza


Italian teacher Preparing two Spanish girls for a job interview


Teacher training Guest speaker at Heinemann conference in San Sebastian


Founding partner of In & Out, a linguistic outsourcing company, Bilbao. Translator & translation co-ordinator, director of studies, chief interpreter & head of teacher training.

'99-2000 Dialogue coach & script supervisor on 2 feature films, shot in English in Spain Personal achievements Exhibitions of drawings in Bilbao,'90-'99, more recently in the Ship & Mitre, Liverpool, June-July '06 (all on display on my website) Writing: recently finished writing a book on language and culture death, screenplays for several shorts & a possible feature film (again, all on display on my website)

Denis Murphy CV



...a practical experience example of skill situations...

Barclays Vertex Arvato HMRC EFS

Undergoing training in companies' various in-house software packages & telephony systems

Keeping up with the software & program versions used by clients, as Translation work they then expect me to do my work & deliver it in the same version & format, i.e Final Draft & CAT, compatible versions of Word... Barclays Vertex Handling sensitive personal details & dealing with people in Arvato HMRC vulnerable situations: queries about bankruptcy, bank and EFS card payment details, bereavements, customers in arrears Tax Credits Teaching English Learning how to motivate & empathise with the various to a wide variety of groups of people needing classes for different purposes and people tailoring my efforts to their specific needs Bar & restaurant Dealing with a wide variety of situations e.g. complaints, work customers changing their minds Finding solutions and workarounds, knowing where to go for Translation work information & answers to problems Self-taught in Teaching myself how to build websites computing Obtaining the ECDL when I couldn't follow a course Dealing with customers' problems to prevent matters escalating to HMRC Barclays complaints Teaching English HMRC Translating & proofreading Fujitsu HMRC Translating & proofreading

Preparing students for English exams, teaching them exactly what examiners are looking to penalise and what will earn them points Case-working, following a piece of correspondence or phone call from beginning to the end of the process, knowing that the taxpayer has my direct line & I am solely responsible for the outcome Once I accept a job, I know that I am solely responsible for meeting the delivery deadline, I have no wriggle-room Inputting Tax Credit application data & capturing Tax Returns to strict time & quality guidelines When offered translation work, I work out first the time it will take me & how I can fit it around existing commitments (i.e. my day job) before deciding if I can accept the job

...helped me develop Quick at picking up new IT tools & applications

Customer service, people skills, patience

Problem-solving Resourceful Analytical approach to problems, knowing the importance of accuracy & the consequences of inaccuracy Accepting responsibilities, working under pressure and to targets

Time management & organisation skills

Dialogue coach Organising rehearsal sessions around actors' existing schedules Learning the correct processes for dealing with clients teaches me to identify what has been done by others prior to my involvement & what I then need to do. Ideally I can take up work left by a colleague and vice versa, I leave a case so a colleague can easily continue with it On film shoots I learnt where my job interacted with the Dialogue coach hierarchy of other people's jobs, and my responsibilities with both the director & the actors Having to change from one kind of work to another often several HMRC times a day due to changes in work loads & priorities Self-employed in 2 Doing my own tax returns first in Spain & now in the UK countries Undergoing awareness courses for lifting, loading/unloading heavy WJ Leech HMRC weights Barclays Vertex Arvato HMRC EFS

Barwork Handling cash & giving change, taking & serving orders Denis Murphy CV

Team player

Flexibilty Self-starter, independent Health & Safety awareness Good short-term memory 3



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