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Take your greatest journey /

25192 Demonstrate knowledge of airline terminology and products used in the travel industry Tutor Manual


Contents Tutor Note...................................................... i Introduction...................................................... i Additional resources.........................................ii Activities....................................................... iv Suggested activities...........................................v Student Note................................................. 1 Icons and visual cues........................................ 2 Introduction................................................... 3 Aim................................................................. 3 Glossary........................................................... 4 Understanding Airline Terminology............ 7 Terms and phrases........................................... 7 Activity 1....................................................... 12 Activity 2....................................................... 19 Classes of service........................................... 20 Travel industry acronyms and abbreviations.... 26 Activity 3....................................................... 29 IATA — Traffic Conference Areas.................... 31 Phonetic alphabet.......................................... 33 Activity 4....................................................... 34 Airline codes.................................................. 35 Activity 5....................................................... 37 Summary....................................................... 38 International Air Transport Association.... 39 IATA’s activities............................................... 39 Who belongs to IATA?................................... 41 Activity 6....................................................... 43 Summary....................................................... 44 International Airlines Operating to and from New Zealand...................................... 46 Airlines flying to/from Auckland . international airport....................................... 46 Activity 7....................................................... 54 Summary....................................................... 56


www.attto.org.nz Your comments and feedback on this manual are welcome at . feedback@attto.org.nz Š ATTTO 2010 Version 1 Mar 2010 WARNING All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form, or by any means including electronic, mechanical, photocopying, recording or otherwise, without the prior permission of ATTTO.


Tutor Note Introduction

This manual covers one of the elective subjects of the National Certificate in Travel (Level 3) with strands in Retail, and Wholesale Travel [Ref: 1481] version 1. The Student Note on page 1 outlines the unit standard covered. The purpose of this manual is to provide you and your students with a range of information, resources and activities that relate to the competency requirements of the unit standard. This manual should not be considered as a lesson plan or course delivery document. Neither should it be seen as a definitive outline of all possible information you might teach in relation to the unit standard. This manual acts as a guide to the unit standard requirements. Some activities may require students to conduct their own research into that area. This manual has been deliberately presented as a loose leaf, single-sided document so you can add your own teaching notes and resources. This allows you to roundout the material to make it personal to you, your students and your own individual teaching style. For many students this may be their first introduction to the formal study of travel and therefore the delivery of the content within the manual should be made as interesting and stimulating as possible. While suggestions are made throughout the manual as to various activities that students can complete, use your imagination and wherever possible get students ‘up close and personal’ with the industry through visits to industry organisations, or by arranging for people from the industry to come and talk to your students. In order for students to develop an interest in the industry (either in terms of further study or future employment) they have to discover through this course, that it is an exciting and dynamic industry in which to work. Much of the responsibility for making the industry come alive to the student rests with you, the tutor. So do not hesitate to think outside the square in terms of teaching style, classroom activities, etc. Above all else, make sure you enjoy teaching the course. If the course comes alive for you, it will for your students as well.

ŠATTTO 2010

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Additional resources

Everything you need to teach this course is contained in the manual. However, the following additional resources may provide greater variety. Airlines Air New Zealand. ¤¤ www.airnewzealand.com Qantas. ¤¤ www.qantas.com.au/travel/airlines/home/nz/en Singapore Airlines. ¤¤ www.singaporeair.com Jetstar. ¤¤ www.jetstar.com Virgin Blue. ¤¤ www.virginblue.com.au Airline websites provide detailed information and tool for booking flights offering: A full range of airfares (including discounted and promotional fares) ¤¤ Route maps, timetables ¤¤ Classes of travel, seat maps, aircraft types, checked in and cabin ¤¤ baggage allowances, in-flight service — what’s included, in-flight entertainment information, use of electronic equipment onboard, tips on in-flight wellbeing Frequent flyer membership details ¤¤ Package holidays and special offers. ¤¤ Airports www.aucklandairport.co.nz ¤¤ www.wellington-airport.co.nz ¤¤ www.christchurchairport.co.nz ¤¤ These sites contain the following information Flight information — arrivals and departures ¤¤ Airport information -— domestic and international terminal services ¤¤ and facilities, departure fee, passenger information, airline contacts, airport maps, security restrictions (liquids, aerosols and gels) To and from the airport — parking, rental cars, public transport ¤¤

©ATTTO 2010

Understanding Airline Terminology 25192

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25192_TutorManual  

25192 Demonstrate knowledge of airline terminology and products used in the travel industry Tutor Manual Take your greatest journey / Conten...

25192_TutorManual  

25192 Demonstrate knowledge of airline terminology and products used in the travel industry Tutor Manual Take your greatest journey / Conten...

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