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Successfully Dealing with Difficult People: The 5 Most Difficult Types of People and How to Effectively Approach Them Webinar Details Date : February 01st Wednesday 2017

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Time : 01:00PM ET / 10:00AM PT Duration: 90 Minutes

Key Take Away

Speaker : Chris DeVany Founder & President Pinnacle Performance Improvement Worldwide.

This Webinar will leave you well versed in the most effective methods for communicating with difficult people at work, coping with difficult people, dealing with angry people, managing difficult people, strategies for dealing with difficult people…winning cooperation and trust…and ensuring that your people’s values and your organization’s goals are in sync.

Overview How can you resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support? Adjusting your management and personal styles to complement the culture of your work group and your company as a whole can be the catalyst that motivates your teams to heightened productivity. Utilizing extensive practice in the principles of emotional intelligence, Successfully Dealing with Difficult Peoplecourse underscores the importance of self-awareness in developing sensitivity to and better communication with others.

Why Should You Attend Would you benefit by understanding how to even more effectively motivate and direct the people you rely on? Would you like to be better at delegating? How about an opportunity to understand how to turn difficult people and poor performers into team players? If you answered “yes” to any of these questions, then come laugh, listen and learn as Chris DeVany leads us all through those important topics, key questions and answers we all need to be able to address effectively to improve our team members’ and team’s performance!

Areas Covered In This Webinar Use coaching to guide and direct your team members to improving performance.

Learning Objectives


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Motivate and direct the employees you rely on—even when they don’t share your values Adjust your management and personal style to the needs of different situations Get more done by using the appropriate delegation techniques for any given situation Resolve conflict more effectively in a wide variety of situations Turn difficult people and poor performers into team players Win the cooperation and trust from everyone in your organization Increase your confidence, leadership skills and personal and professional satisfaction in your job Use coaching to guide and direct your team members to improving performance

Who Will Benefit        

CEOs Senior Vice Presidents Vice Presidents Executive Directors Managing Directors Regional Vice Presidents Area Supervisors Managers

Speakers Profile Chris DeVany Chris DeVany is the founder and president of Pinnacle Performance Improvement Worldwide, a firm which focuses on management and organization development. Pinnacle's clients include such organizations as Microsoft, Visa International, the Society for Human Resource Management (SHRM), U.S. Department of Housing and Urban Development, Sprint, American Counseling Association, Aviva Insurance, U.S. Patent and Trademark Office, Big Brothers and Big Sisters, Hospital Corporation of America, Schlumberger, Morgan Stanley, Boston Scientific, US HealthCare and over 500 other organizations in 22 countries. He has published numerous articles in the fields of project management, management, sales, team-building, leadership, ethics, customer service, diversity and work-life balance, in publications ranging from ASTD/Performance In Practice to Customer Service Management. His McGraw-Hill book, "90 Days to a HighPerformance Team"•, is replete with hands-on tools, templates and checklists which managers use effectively everyday to improve performance. He has appeared hundreds of times on radio and television interview programs to discuss project management, sales, customer service, effective workplace communication, management, handling rapid personal and organizational change and other topical business issues. He has served or is currently serving as a board member of Sales and Marketing Executives International, American Management Association, American Society of Training and Development, Institute of Management Consultants, American Society of Association Executives, Meeting Professionals International and National Speakers Association. Chris is an award-winning Toastmaster's International Competition speaker. He recently participated in the Fortune 500 Annual Management Forum as a speaker, panelist and seminar leader.

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Successfully Dealing with Difficult People: The 5 Most Difficult Types of People