GMW NHS Specialist Services carers information folder

Family, Friends and Parents Information Pack Specialist Services Network

Contact the Trust

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d Pare n a s d n rie Family, F n Pack tio Informa ork tw ices Ne st Serv Speciali

Greater Manchester West Mental Health NHS Foundation Trust Bury New Road Prestwich Manchester M25 3BL Telephone 0161 773 9121 Email communications@gmw.nhs.uk Website www.gmw.nhs.uk

Contact Customer Care Telephone Email Opening Hours

0800 587 4793 customercare@gmw.nhs.uk Monday to Friday 9am-5pm

Customer Care Manager Telephone 0161 772 4663

Family, friends and parents information pack Welcome to the Service Greater Manchester West (GMW) Mental Health NHS Foundation Trust would like to welcome you to our Service.

We recognise that it can be a difficult experience for you when someone that you love and care about is admitted to our services. We understand that having information and support is important for your own welfare.

This pack helps to explain how care is delivered, how you may be included within that care and what support is available for you.

To achieve the best results for our service users, we understand that we need your expertise, experience and commitment. We therefore, value the contribution that you can make to both your loved ones care and treatment and to our services.

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Adult Forensic Services (AFS) nts ds and pare Family, frien pack information

Contents

AFS provides care and treatment for people with enduring mental health difficulties, many of which have had contact with the criminal justice system. People are often admitted from prisons, other mental health services or specialist hospitals.

Contact

the Service st ndation Tru Welcome to lth NHS Fou Mental Hea

n People you might meet

We provide both Forensic and Rehabilitation Secure Services, which means that our care environments are generally locked, and access to our buildings is carefully managed.

Greater Manc

heste Your loved one may be admitted to any of our care environments depending onr West Mental Health NHS Foun dation Trust Prestw Hospital their needs and gender. It is usual for our service users to moveich from one ward Bury New Road to another as they progress.

Prestwich The aim of admission is for an assessment of your loved Manch ones mental ester health and social care needs and then to meet those needs in a holistic, way to M25 multidisciplinary 3BL promote recovery. Service users use our treatment and rehabilitation aid recovery, 0161 773to9121 (Hospital Switchboard) in order to be able to live safely and as independently as possible. We also have a duty of care to maintain the safety of those in our care Eden withinfield the wider community.

Centre 0161 772 3879 (Edenfi eld Reception) Edenfield GMW is committed to ensuring that your loved ones privacy, dignity, spirituality Newl and 0161 772 3934 and culture is of upmost importance.

Bowness Unit 0161 772 3530 (Administrat ion Office) Lowe Further information regarding forensic care can beswat found er 0161 772 4692 from websites such as:

on the ward

n Visiting

Rethink

n Travelling and car parkin g n How you can make your views

Rockley House

Greater Manchester West Mental Health http://www.rethink.org/living-with-mental-illness/policeNHS Foundation Trust Clifton Road courts-prison/forensic-mental-health-services Prestwich

heard

Manchester Further information regarding our differingM25 services 3BL can be found on our website: 0161 772 4440 Greater Manchester West Mental Health NHS Foundation Trust

n Helpful contacts n Accessing health record

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www.gmw.nhs.uk/services

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As your loved one progresses they will be able to take periods of leave.

e t quality car ing the highes tnership ted to provid ment in par s are commit m. l this commit Our Service the to fulfi t to ses nt. We aim t, those clo and treatme h their consen You loved ones care will ients and, wit be regularly reviewed in ut their with our pat a multi-disciplinary setting for details abo a clinic (called we will ask them in their al team meeting (CTM) or ward round involved Care to our service ) or in accordance with itted adm is they wish to be the patient Programme Approach (CPA) which is a When a patient and those who the ds who frien e process that states a person and thos needs are assessed, care r family ’s will ensure that . planne we sible next of kin, thei d, sent and pos review con ed on a regular basis. The of these meetings is depen nt. With their involved where frequency treatment are dent upon the service and care and treatme outmay wish their care and y the in person carr one lved to s needs invo ther .

Your for you to attend these loved wishes to be will work toge meetin and gs and ices one with d serv their consent you would in our your love be welcome to do so as we recogn onals work with any needs that ise the important role you s of Many professi play in your loved us to understand planning. Planone’s life and recovery. ssments to help te towards care for a range of asse then contribu person you care Occasionally, perhaps if se assessments d needs of the tifie your iden loved may have. The one the is unwell or distressed, they how that they do not wish for plans’ detail may decide you to attend these meetin care or ‘care gs or to be involved in care. If this occurs, you . their can request a private meetin are to be met g with any of the involve professionals and we will d always attempt to facilita de: inclu te this for you. We under They that these circumstance stand s can be frustrating for cern you however we do ask cernbear in mind our on of the con con ripti this desc that A you from need n ver to respect your loved ones vidual to reco confid indi entiali the confid ty aid (as entiality section). per the be done to n What can imise it how we can min If at any time in betwe or alternatively en these meeting you wish to discuss any aspects care your loved one is receivi of the do this ng then please contact n How we will the ward directly to speak this to the Primary/Named are achieving nurse. monitor if we d n How we will ct changing nee amended to refle n ely bee activ has tively and n How the plan will be collabora written copies on you care for sible, the pers will also receive Wherever pos process. They the care planning involved within ess s. planning proc care the in of their care plan lved may also be invo s consent, you With the patient’ copy. a ive rece and

us

st (GMW) n About the Service nchester We Service.

Greater Ma you to our e that to welcome when someon n How we involve you would like in care and treatment erience for you having a difficult exp understand that We . that it can be e ices gnis serv n reco Home leave and discha to our We rge planning . about is admitted r own welfare you love and care ortant for you in imp n is The with Menta port l Health Act sup be included information and d, how you may care is delivere n how Advoc lain acy exp to s you.

This pack help is available for your what support that we nee nd Family, friends, parent that care and s and confidentiality s, we understand tion that our service user value the contribu n Enhan best results for . ced observations We therefore, ices To achieve the ent. serv mitm our to erience and com treatment and and care s expertise, exp d one n The carers charter and the triangle of care to both your love you can make n Support for family, friends and parents n Financial support for family, friends and parent s n Carers assessment

Home leave and discharge planning

ment re and treat lve you in ca How we invo

Wentworth House

Greater Manchester West Mental Health NHS Foundation Trust 8 Westminster Road Ellesmere Park Monton Eccles Manchester M30 9HF 0161 707 7366

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Should your loved one be receiving care in accordance with the Mental Health Act they will need to have leave agreed by the Consultant Psychiatrist. Should they have had contact with the Ministry of Justice, any leave may need to be agreed with the justice system. Through careful assessment and management of leave, your loved one may eventually have periods of home leave as they work towards discharge.

During Clinical Team Meetings (CTMs) the appropriateness of leave will be discussed. This will be dependent upon your loved ones current needs and progress.

We make every effort to ensure that periods of leave are facilitated as arranged.

Where appropriate you may be involved in leave and where this is the case you will be consulted beforehand and be involved in agreeing the leave arrangements. We will also request your feedback following the visit.

When it is agreed that your loved one is well enough to leave hospital a discharge date will be arranged. It is most likely that care and support will continue in some form whether your loved one is returning home or moving to another care setting. In most instances a discharge CTM /CPA meeting will be held to ensure that arrangements are in place for hospital discharge. We will invite those involved in care from both the hospital and the community. When we are satisfied that appropriate arrangements are in place to ensure that care and treatment can continue as agreed, discharge will go ahead. If your loved one agrees, you will be invited to this meeting.

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MHA) Health Act ( The Mental l an informa itted to us as hospital e been adm to come into one may hav been Your loved e y have agreed hav the y t ma tha s means atively they of Your patient. Thi tment. Altern Deprivation loved one may have the nt and trea right to appeal against Act (MHA) or for assessme their detention (depen ntal Health on the detention used).

Me the ding ng If you are the nearest relativ detained usi e you may be able to do on their behalf. Appea ards (DOLs). this ling involves your loved al and vidu Liberty Safegu indi one (or yourself where the of meeting with individuals appropriate) circumstances who and the are ds not with nee emplo yed by GMW, and having called a tribunal; a meetin e in conjunction used reflects the what is g where your loved ones nt and/or thos The legislation care is discussed from their ssment, treatme point asse of for view, e yours if appropriate and include thos that of professionals. The rs sidedecide then tribunal panel system. t the law con s whether the detention criminal justice requires modifying, should you may be wha a ‘nearest d ones family, continue or . Beingshould end. ber of your love the ‘next of kin’ If you are a mem same as being in writing the you not tact is con For further information tive’. This licable, we will you app can the ‘nearest rela ere speak .

Wh with ts. your loved one’s care team. ed to you you certain righ will be explain Alternatively you can contac relative’ gives responsibilities t our Mental Health Act your rights and Administration office on 0161 772 3636. (Please about this and note that that Mental Health in to Act Administrators will de: ainsable be inclu rem one used discus d s not ons inform love ation relating to your loved Detenti re your one’s care however use this to ensu can provide general inform ) – A doctor may ation about the section ent 5(2 ssm tion asse Sec s her of the Mental Health Act). n can but rs to receive furt ent hou Infor ssm 72 matio asse for l n can for also be obtained from hospita is primarily websites such as: days this section Mind – Lasting for 28 n Section 2 tment nt ssment and trea http://www.mind include treatme ion is for asse .org.uk/information-s sect this ths mon upport/legal-rights/ d al-he ment – Lasting for 6 sfer your love alth-act-the-mind-guid n Section 3 e sections to tran e/compulsory-admissi hospital/ court uses thes on-to36 or 38 – The /or treatment n Section 35, Rethi assessment and on nk for pris l a pita than hos er one to detention rath l pita hos a ms http://www.rethink.or – The court dee g/living-with-mental n Section 37 -illness/policecourts-prison . thecourt e appropriate sentencing from sentence is mor whilst awaiting sfer from prison Tran – 47 Roya l College of Psychiatris n Section lst awaiting trial ts whi on pris Mental – Transfer from of thehttp: //www.rcpsych.ac.uk/h n Section 48 LS) – This is part ealthadvice/problem e eguards (DO to mak sdisorders/ depri vationlibertysafegua of Liberty Saf not have capacity rds.aspx n Deprivation your loved one is used should es. selv and Act them for acity Cap and treatment care r thei ut decisions abo

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Enhanced observations Advocacy

Family, friends, par ents and confidentiality

e one. In essenc g your loved empowerin their rights a process of to exercise Advocacy is ndent r loved one s are indepe porting you vice sup ser ut cy abo oca it is . Adv GMW has a duty to s their wishes safeguard our servi and to expres ce user’s informatio a confidential mann n in er. This means that of the Trust. we can only give you : information about te (IMHA) can your loved one with oca Adv lth their permission. nt Mental Hea nde epe Ind An We understand that at tion times this can be very frustra ing informa ting for you should permission not be given. n Assist in gain s about their care However, legally disreg make decision arding our patients wishes cal r loved one to with their cliniregarding confidentiality can only occur n Support you in extremely exceptional rmal discussions circumstances. in formal or info one d Your love r loved one will be regularly asked n Support you to review their choices regarding meetings,confidentiality. team tings such as CPA ng formal mee duri ents one d ssm This does not however r love act asse mean that you cannot n Support you mental health share your thoughts, feeling Act tribunals or any concerns with staff. s or Mental Health They are available to listen to you. You are also able to access the support detaile concerns d later in this pack. Equall y, you have a right to n Assist to raise confidentiality should you not wish your loved one . ices serv r to know any information othe you impart. fidential. n Signpost to r IMHA is con usses with thei d something loved one disc Confidentiality can be i.e. they disclose Anything your a very difficult and upsett be related to risk ing area, therefore you to this would wish to discuss this furthe may others. or The exception es r with selv your loved ones care team. harmful to them ever, that could be They may how n your behalf. of assistance. able to act upo which may be ices IMHA’s are not serv r -post you to othe be able to be able to sign centre will also and/or carers . ority (council) available to you Your local auth ocacy services regarding adv tion rma info give you

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care e triangle of arter and th The carers ch

To ensure that we can provide an appropriate level of care and to support your loved one there may be a time when we need to utilise an enhanced level of staff observations for your loved one (i.e. a member of staff is with them more often).

nts ds and pare family, frien Support for

or emotional aid, practical provides unp blems with person who , illness or pro A carer is a r, parent, h a disability tive, partne someone wit rela to a t be por y sup person ma In addition to the Carers The gs. dru Charter Greater Manch alcohol or ester West are also comm the The Triangle of Care . our itted to ghb Gold Award scheme. The friend or nei Triangle of Care, led nation ester West by the Carers Trust, ally ater Manch brings together many years Gre m fro of research with carers, they feel will benefit them can expect into what ers st: car Tru at n when Wh involved with mental health ity. six principles that S Foundatio NH dign service lth with s.

It is ted Hea based ensure carers are suppo on Mental ported and trea rted sup and d, includ rme ed.

It princip explores what each info will ensure le means in practice and provides examp be respected, les of good practices to g can cause and n Carers will learn from. and anxiety carin The six key principles well. gnise the distress : and physically tally men n Staff will reco stay supported to for both carers1 Carers and the essential role they play that carers are confidentiality are identified at first contac as possible thereafter. s the need for t or as soon ect at all time n Staff will resp for. and whom they care 2 Staff ple are carer aware and trained peo ct their own lives the and in carer engagement strateg isions which affe dec in lved ies. invo 3 Policy and practice protoc e a right to be ols regarding confidentiali n Carers hav for. to ty and sharing information people they care are in place. or not they wish the lives of the choose whether port they rs are able to reflect the sup 4 Defined post(s) ensure that care uld will sho t Plan Trus respon sible for carers are in place. n The in a Care tion of their role care. Any men 5 A carer r uction to the service and , in ordeintrod provide. staff is available, alongs help and support range of inform have agreed to ide a relevant ation. tion regarding nselling and cou obtain informa ps, to rs grou care support s. of carer 6 aAcrisi n Staff will help range r own’ such as support services are availab get help in e a ‘life of thei le along with a self-assessm well as how to as for them to hav area the ent tool.

By ssignin will be port services in g up to the Triangle of of service user Care membership schem other carer sup tal grandchildren e, GMW must undertake rigoro with usMen self-as tact sessment and develop ent children / come into con action plans to demon rs and depend strate how we are involvirs can n service users n Young care that young care ng and supporting carers, as well as promoting as possible whe n so is soo as This d . the importance of your identifie so rthat and furthe d and Health Services improving our services hoo role for you. tlement to a child enjoy their enti from possibly rded adequately an adult in they are safegua caring roles for riate prop inap taking on their family. s de carer’s view ely seek and inclu n Staff will activ t proposals and ice developmen consulted and ideas in serv and ted esen rs are repr ally, ensure that care tion i.e. individu in the organisa at every level . and strategically operationally

We understand how this might seem intrusive or restrictive, however sometimes it is necessary in order to ensure the safety of either the person you love, other service users, visitors or staff is maintained.

The aim of increased observations is to engage positively and meaningfully with your loved one at a time of greater need. This could be through the use of activity, discussion, distraction or even silence where appropriate. It can also assist staff to undertake a more intensive assessment of health and wellbeing.

There are three levels of observation: Level 1 Continuous This where your loved one will be with staff continuously.

Level 2 Intermittent This is where staff will check on the welfare of your loved one on a regular basis such as every 5, 10 or 15 minutes.

Level 3 General This is the level of observation for all environments and involves staff checking on the welfare of your loved one between every 15 minutes and hourly (depending on the service).

Where continuous or intermittent observations are utilised, the multi-disciplinary team will complete an assessment every 24hours to determine if the observation level remains necessary. Our staff will also work to ensure that consideration is given to privacy and dignity matters balanced against safety and your loved ones wider needs.

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rds h of our wa t for you eac viding vide suppor l focus on pro t we can pro son who wil To ensure tha parents.

This is a per friends and Champion. ily, er fam Car , a has for carers The information d nearest Carers Centre to Prestwich Hospit support and al is Bury Carers Centr ion, or your love Street, Victoria Buildings, e, 9 Silver r Carer Champ Bury, Lancashire, BL9 0EU. can find to speak to you Tel: 0161 763 4867. need to. You Websi hesitate to ask se should you ers te: www.burycarerscentre.com, Nur Car Please do not ate the oci ing Email: admin@burycar You can access this service /Named or Ass ward or by view ers.com. ary the on Prim ng ’s not one only if you live in Bury, mpion is by aski but Cha also someo rs is you ne care Care in the for Bury area. out who the d. You will and on each war Youron Notice Board. local theauthority (council) will be able reception area port to inform you of a Carers ss further sup you. located in each are acce rds may Centre boa you local to ption Carer notice ways in which from our rece tion about the er Newsletter Alternatively you can find also find informa of the Trust Car out what support service ing up a copy s are available in the area you live (including carers boards or by pick where centres, access to a carers can raise this you d nee assessment or advocacy by visiting areas. support you services) d or ward NHS Carers Direct online www.nhs.uk/care eone about any contact the war CarersDire rsdirect/Pages/ to talk to som d ones care or Should you wish and parents ctHome.aspx and entering your postco ily, friends will about your love de nd fam into for atte the provid search line you e you with a list of carers box – this in a meeting tact the support services in your local area, 03001231053 betwe may wish to con or by telephone on en 9am-8pm Monday manager or you basis. from to Friday, excluding Bank kmark 11ams on a monthly 4pm at weekends.

Holidays and or pick up a boo which operate 07717 736265 on line port If you are a young carer the sup (aged 18 years and under You can contact oming dates. ), you can access inform .nhs.uk describ details and upc ed above or let us know n@gmw ation as reception for so that we can talk to contactmatro you about any support might need.to port by email: you tact us for sup ortunity for you opp an ide You can also con carers that prov ts and also our men for elop dev nts r eve e future service We hold regula Our Feedback ices, help shap about our serv nts who attend. Get activ e e pare mor – get and out invo r ds lved find , frien about you other families e and talk to us As g even ts inmember, family gain support from for you to com friend or parent of one hcominthe any opportunity of our service users you tion about fort become a member of one Events provide can now k out for informa of our service meetings, our services. Loo rds. help to deliver staff trainin boa or ce join our noti experiences of r intervi g ew panels when we recruit our care 772 3833. new staff. You can contrib areas and on 0161 develo pment of our services and our reception ute to the please contact vice help Ser us y to contin inc ue to improve the quality ers service our Chapla s we from Car provide. of the For support from ss information ive can you can acce port you sup a area l ide If you are interested your loca UK. They prov in becoming involved we For support in throughout the will provide you with trainin ch are situated information. and support. g Centres whi ice, support and you to gain adv You can contact us on environment for 0161 772 3879 extens ion 2964 for more details .

You can also contact us at contactmatron@ gmw.nhs.uk.

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mily, friends pport for fa Financial su and parents

Carers assessment

ncial itled to fina may be ent ed one you ing for a lov If you are car t. ntain por mai sup stance to We unde ts rstand that, at times, supp council tax, assi men energy pay a reduction in orting someone with health problems or ugh benefits, mental ), assistance with issues with alcohol This may be thro s like rent or (for your pension item s l tion or substances can be ntia tribu esse challenging. e con tests, loans for eye or national insuranc s tion ies. crip e with disabilit s such as pres thos cost for lth e hea or your hom carer’s assessment is a stance to adapt /or the persAon way for professionals to furniture or assi ances of you and find out what your experi of caring is and to see on the circumst ence whether there is any suppo s largely depend rt they are able to offer enable you to continue These provision you to to provide care. It is an t van rele see opportunity to look at your health and wellbe you care for. ssment (please your needs, asse rs ing, care wheth a e er you wish to receive suppo arrange for a areas such as: or end that you hav , rt and mm you will for cover reco ld or We wou ss these matters enefits-calculat can help to asse ntitledto.co.uk/b n Need for information section) which online: www.e You can do this rch.aspx . benefits check. n Need for a break or g.uk/benefits_sea s.or rn2u time away from the cared 8. w.tu or ww 0 055 668 for person tre Plus on 080 n A need for practical, tact Job Cen emotional or financial You can also con support e from: labl avai is n Looking at opportunitie rmation s for leisure, employment Alternatively info and a ‘life of your own’ alongside your caring role UK Carers Trust n Contingency planni 1 rg ng and managing a crisis 0844 800 436 www.carers.o rers.org @ca port Your sup local authority (council) Email: will provide this assessment and any support needs identified. You can contac t them directly or raise this matter with us in a team meeting. Further Carers UK clinical information can also be k.org found through: 8 808 7777 080 www.carersu Carers Trust UK ne@carersuk.org iceli adv ail: Em www.carers.org Direct NHS Carers irect/ Email: support@carers.org hs.uk/CarersD 0844 800 4361 http://www.n , 3 Carer s UK ds:11am-4pm 0300 123 105 ken Wee , Friday: 9am-8pm to y nda www Mo .carersuk.org ed ing clos end s: dep Bank Holiday nd meetings, Email: adviceline@carersuk.org s such as to atte 0808 808 7777 the expense claim uire directly to able to provide efore please enq NHS Carers Direct GMW may be mstances, ther ice and the circu http://www.nhs.uk/Car upon the serv ersDirect/ nding. atte are you service 0300 123 1053 Monday to Friday: 9am-8pm, Weekends:11 am-4pm, Bank Holidays: closed

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Visiting the ward may meet on People you

n AFS welcomes visitors to the service.

our services s work within uring a e professional recovery, ens and social car nt, care and me Many health ess ass s ute toward may include: and contrib roach. These Other professionals ary team app plin isci has you may meet: multi-d al Officer) who sible Medic rall Matron ensures that y have oveThe st (or Respon you and your loved one’s problems. The t Psychiatri experiences are the most effective and efficient that mental health A Consultan . ting one trea d love they can be. They also and your diagnosing ensure that the service treatment for contin and ually specialised in to develops care improve quality of care ent, and take responsibility rist, are for the assessm cleanliies for standards of sultant Psychiat responsibility ibilit ness and infection prevention. ctly to the Con ons dire resp e rting and have mor istrars, repo rist Reg hiat lth ist hea Psyc Overse cial tal ant eing Spe the ward team, Service sult ialising in men Managers are respon becoming a Con d doctors spec sible for the day-to-day for a ional and financial manag roperat working towards who are qualifie cialist Registra ement of a service. They ed doctors rist and the Spe also lead on developing their services. than ward bas sultant Psychiat gside the Con t placement. nex r thei and work alon to on Adva ible nced Practitione before moving respons g od rs/Sen bein peri th er; ior Nurses have undertaken 6 mon rd Manag speciauty advanced or e leads as a Wa at least one Dep lised training in their chosen field. They are a qualified nurs highly experienced and es Each ward has utis specia deplist For each ward advice provide t of the ward. to the ward team, to compl ager and day managemen iment your loved ones s the Ward Man plans of care. for the day-toder who support Lea Occup m Tea ation or al Therapist (OT’s) will er undertake an assessment Ward Manag and that ctivity needs of self-care, leisure . their stay onprodu from which they identif out ugh in their absence thro y streng one ths and weaknesses and develo y will of your loved ate Nurse. Thep plans of care accordingly. Plans may includ the nursing care se and Associ e individual or group work, are out may be and Responsible for carried /Named Nur and on the ward, or within with them cated Primary the community. plan their care ward are an allo to review and Social Workers link your loved one with t your mee loved one to the community, regularly d. throug war yourse h are the liaising lves on and who with other tact ses outside agencies throug your main con lified nurse. Nur hout their stay. They will a safe se (RMN) also support e given to a qua ed Mental Nur and timely discharge from hospital. is a general nam wn as Register A Staff Nurse n actalin the lth are also kno Clinic Psych f nurses will ofte in mental hea met or ologist’s work with your loved one and the MH). Ward staf specially trained are (RN s lth ctive Hea obje them to understand and care team to help Nurse Mental shift to ensure cope the with g difficu atin or Registered lt thoug on hts, feelings and behav co-ordin iours. se in Charge; ive their medicatiDieticians aim role of the Nur to all patients rece ensure your provide education and advice to both staff toregard es; ensuring that ones, and your loved se in Change ing e as treatment nurs on and health. rs assist the Nur for leavnutriti upport Worke escorting them ity, nt/S activ ista ng Ass itati Nursing instance, facil ds are met. For loved one’s nee . have time with them d nurse. They or spending 1:1 ome a qualifie University to bec at to care within ying stud se is to learn how time in order of A Student Nur ods peri wards for set placements on that setting.

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views heard n make your How you ca

g d car parkin Travelling an

Staff will collect you from reception and escort you to the area your visit is place. Young persons under taking the age of 18 are not allowe d to visit on ward areas.

AFS provides services within a secure environment. In order These to visits will take place in the Family Room; a design ated area away from ward maintain the safety and security of our care environments, we have enviro nments and only with an appropriate adult presen t. arrangements in place which may be different to other hospitals n To ensure safety for all, visits will be superv ised by staff at all times. that you have visited. n On occasion it may be necessary to end your visit early in the interes to yourself, your loved ts of safety one, other service users or the care n Any visitor to our services must be ‘approved’ before they can visit. This means environment. This decision would applying to the clinical team to visit, who will consider the application with your loved be made by the nurse in charge; who would the decision and the reason inform you of s behind it. ones consent. Once a decision has been made this will be relayed to you in writing. n Greater Manchester West NHS Foundation n Any visit must be arranged with the clinical team at least 24 hours before you Trust is Smoke Free. Visitor are not permitted to smoke on s and staff hospital premises. are due to arrive. This must include agreeing a time for and duration of the visit. n Alcohol, legal If the team has not approved your visit or if you arrive without notice, your visit highs and illicit drugs are prohibited and it is illegal to bring illicit drugs to our services. Substa nces may not go ahead. and alcohol can have a negative impact upon a person’s mental health , wellbeing and ultimately n We do recognise that there may be times when you may require some flexibility their recovery. People who engag e in legal highs and/or drug taking can suffer around visiting times. Please discuss any needs of this nature with staff. poorer mental health for longer and their stay in hospit al can be prolonged. Please help n Each time you visit you will need to present at the reception area of loved the service us to help your one by not bringing legal highs, drugs or alcohol you are visiting. You will be asked to provide photographic identification and you to our care environment n AFS has a zero tolerance policy s. regarding violence, aggres may have your photograph taken for your visitor’s badge. Visitor’s badges must sion and/or abuse, including verbal abuse towards staff or others. Any incidences be visibly worn at all times. very seriously and legal as such are taken action may be taken. n Visitors are expected to leave all personal items such as bags and n heavy Pleasecoats note that you can be remov ed from the approved within the designated lockers in reception. Any prohibited items including visitors list if you fail to comply mobile with the security arrang ements we have in place telephones will also be placed into the lockers. to protect the safety and security of our service users, staff, visitors and care enviro A list of prohibited items is available within our reception areas. This list is not nment.

Visiting times exhaustive and is subject to change.

Eden field You will be asked to declare any items you intend to give to your loved oneCentre ay to and you may be asked to have your property searched in orderMond to ensure noFriday: 6pm-8pm ends prohibited items are contained within it. Any item items will beWeek checked byand staffBank Holidays: 1pm-5 pm before they can be passed over, again to ensure safety. These measures areer for Loweswat the continued safety of our care environments and refusal mayMond lead to visit : 6pm-8 aythe to Friday .30pm being declined.

Weekends and Bank Holidays: 1.30pm-4.3 0pm and 6.30pm-8.30pm n Due to health and safety and infection control, home cooked Went food iswort not to be h House brought to our services.

Monday to Friday: 6pm-8 pm Weekends and Bank Holidays: 2pm-4pm and 6pm-8pm Bowness Unit (Low ry or Kingsley), Eden MD-FFPINF-AFS-001 02 field Newland & Rockl Any visits to the unit must ey House be arranged in advance and will conclude by 9pm.

If you have difficulty visiting during these times please discuss ward staff who will endea this with vour to make alternative arrangements.

»

l stwich Hospita d on the Pre adjacent s are locate stwich and of our service centre of Pre The majority the to se located clo site which is ermarket. to a Tesco Sup Motorway at ork from the M60 via the road netw network via the easily accessed the Metrolink The hospital is Road and from s according to New rate ope Bury the A56 hospital site that Junction 17, off hours please service on the of operational . There is a bus roach boards). (Out Prestwich stop ase see notice on site and app (ple ing e arriv tabl n whe ing). a published time nge transport sport upon leav dquarters to arra to request tran ed visit attend Trust Hea e hav you in the service Regular visitors the reception hospital site. imited ration on the t allows an unl rges are in ope nthly fee tha Car parking cha tact our mit for a mo ice please con a parking per serv for ly this in app may are interested you If ts. below: amount of visi g the details artment usin facilities dep

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Fou Harrop House tal Health NHS ster West Men Greater Manche d Bury New Roa Prestwich M25 3BL

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4 on Clifton Roa 0161 772 354 of Prestwich ay e to the centre the M60 Motorw se is located clos network from Rockley Hou . Turn into ssed via the road be easily acce Prestwich stop can the se via Hou ork the At Rockley Metrolink netw and Spencer. the ks from Mar by and tion at Junction 17 Road at the Junc from Bury New Chester Street Clifton Road. the turn right into hed via road from next junction and can be reac g les Ecc in d e Hospital alon House is base w signs for Hop Wentworth then right tion 2 and follo Edge Lane and Half the M602 at Junc e into Leav left 2.

M60 Road), turn Road.

Old ster les tmin (Ecc d Wes Gilda Brook Roa Victoria road into d. Turn right off into Victoria Roa

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Helpful contacts

nt your e and treatme about the car firstly raise any concerns you should If you have in our care in charge eiving whilst se, the nurse nur ms ary relative is rec prim your proble MIND helps people take s with their help resolve control of their mental these matter health by providing inform y will try to and advice, and campa ation manager. The igning to promote and le. or the ward sib protect good mental health pos as everyo for as quickly f on thene. They provide a range of booklets for carers staf the or concerns with such as “How to cope carer” and “An outline s or concerns as a lem er guide prob r tom to the you Cus Mental Health Act”. You lve the on 0845 can contact MIND n unable to reso al complaint then al or 766 0163 or online at www.mind If you have bee e a more form .org.uk.

This can be verb ld prefer to mak details below. to the Carers Centre deliver ward or you wou g the contact tion Bury rma usin info fied the noti s a wide range of local service uld be r to pass on s to meet the needs of will bein the community, Care Team sho Ward Manage r care team carers for example providing can also ask the information regarding e with the custome respons in writing. You ments health issues, , mobility, grants for holida Matters raised e for a fullentitle ys, equipment and suppo Team for you. and a timefram Centre on 0161 763 4867, rt. Contact the Customer Care days of receipt king wor 3 online in at www.burycarerscent with email buryc re.com or by acknowledged arers@yahoo.co.uk. g d with you. suggestions usin and ents will be discusse plim our es ts, com and inprovid care and support for people your commen the serviceSANE like to pass on with mental health proble ted throughout families and carers. SANE You may also ms, their ion boxes loca Line is open from 6pm mw.nhs.uk.

Card and suggest to 11pm every day of the tactmatron@g including Christmas, New our Comment year email us at con Year and all other public also can You holidays. Contact SANEL on 0845 7678000 or receptions. ine SANE Mail by email at sanemail@s at: SANE at www.sane ane.org.uk or visit tomer Care .org.uk.

Contact Cus t Trus Carers UK provide inform e Manager Foundation ation on the rights of carers Customer Car ntal Health NHS and how to get the help and support you might ester West Me need. Call 0808 808 7777 Greater Manch or email adviceline@ carersuk.org or visit d www.carersuk.org.

Bury New Roa Young Carers.net is Prestwich, a website and online suppo rt service for young people 18 and under in the UK, Manchester aged who help to look after 3 someone in their family an illness, disability, drug/a 0800 587 479 M25 3BL who has lcohol addiction or menta 3 l health condition. Visit site at http://youngcar 0161 772 466 Freephone the er ers.net. Email: youn e Manag gcare rs@ca teleph rers.o Customer Car one 0844 800 4361 Inform rg, .uk ation for young carers rcare@gmw.nhs is also available from nhs.carersdirect.uk.

Email: custome

can also: Carer icess Trust UK offers suppo er Care Team ialist serv rt, recognition and service The Custom sign post to spec s for carers. Also provid an online forum. Websi ut NHS services rmation abo n Provide info gestions cerns and sug n Listen to con n required problems whe k resolution to n Seek a quic plaint to make a com ple if they wish peo port Sup n -001 12

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es te: www.carers.org , email: support@carers telephone 0844 800 4361. .org, NHS Carers Direct: You can access information regarding support availab you. Website: http://www le to .nhs.uk/CarersDirect/, telephone 0300 123 1053 (Monday-Friday 9am-8 pm and weekends 11am to 4pm. Closed on bank holidays).

alth records Accessing he t to access the you the righ .

(1998) gives health record tection Act one on their The Data Pro ut your loved m to apply we hold abo can assist the you n information sio one’s permis ed lov r With you lth record. d to for their hea rds you will nee r loved one’s reco Access in a copy of you ing a Subject to see or obta known as mak is (this If you would like ator rdin ject Access Coo write to the Sub wing: note of the follo le) Request) taking (email is acceptab hold t be in writing mus est information we requ n Your or to view the e a copy printed ress, date of a charge to hav be may re full name, add n The rmation (e.g. ted info t loca cien rds suffi reco d to provide ed and the n You will nee tity can be verifi ber) so that iden to deny or limit birth, NHS Num and may choose ey the records may cause of information essional will surv ase prof rele lth the hea A that n r loved one. you be as they feel or ld you wou of This lth access. l or mental hea sica be phy the onals will not serious harm to health professi ies who are not from third part n Information sent con r thei out disclosed with 40 days. to you within ired to respond n We are requ

ation Further inform

ting: ed by contac can be obtain

t Coordinator Foundation Trus Subject Access ntal Health NHS ester West Me Greater Manch tre Edenfield Cen d Bury New Roa Prestwich M25 3BL 8 0161 772 381 s.uk www.gmw.nh @gmw.nhs.uk tiongovernance Email: informa

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