Issuu on Google+

Programme masterclass Conflict Resolution 16 November 2012 (Schiphol airport) – Amsterdam, the Netherlands Session leader: Robert Marshall Language: All materials and discussions are in English

09.30

Registration & coffee  

11.15

Coffee & networking break   

13.00

Self-assessment: motivation dynamics Reaching agreement: negotiating a resolution Discussion Introducing the Conflict Resolution Exercises - Read brief and consider your approach

Tea & networking break   

16.30

Self-assessment: conflict modes Questions and discussion Summary of key learning points

Lunch    

15.15

Why does conflict happen, how does it make you feel, and how could you respond? Understanding and influencing others

Conflict Resolution Exercises Summary of the day & action plan Questions & answers, hand-outs

Closure


2012 nov cr marshall