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THE INNOVATIVE BUDGET AND FINANCIAL EDUCATION PROGRAMME FOR ALL

Dilemme® is an educational programme offered by CRESUS foundation, a non-profit association certified as a complementary educational body for public education


In partnership with:

With help from: •

ACTION LOGEMENT - CIL PASS ASSISTANCE

THE SOCIETE GENERALE’S FOUNDATION

ADPI – MACIF

LA POSTE GROUP

AMUNDI ASSET

LE POINT PASSERELLE ALSACE VOSGES

BNP PARIBAS

MACIF PREVENTION

CREDIT MUTUEL DE BRETAGNE

THE FRENCH MINISTRY OF JUSTICE - PARIS

HSBC

THE FRENCH MINISTRY OF TERRITORIAL COHESION

INTRUM

AND RELATIONS WITH LOCAL AND REGIONAL

LA BANQUE POSTALE

AUTHORITIES

THE FRENCH BANKING FEDERATION – “PROGRAMME

CNEAP NETWORK (NATIONAL COUNCIL FOR PRIVATE AGRICULTURAL EDUCATION)

LES CLÉS DE LA BANQUE” •

FNADIR NETWORK (NATIONAL FEDERATION OF

LA FDJ - RESPONSIBLE GAMING PROGRAM

BTP PLUS FOUNDATION

REGIONAL ASSOCIATIONS OF DIRECTORS OF

THE CETELEM FOUNDATION FOR BUDGET EDUCATION

APPRENTICESHIP TRAINING CENTRES)

2014 "Tango & Scan" Winner:

2014 "Re-Imagine Learning" award, The Lego Foundation, Semi-Finalist:

2016 "Heroes of our Time" award Winner:

2019, #TremplinAsso, Laureate

#TremplinAsso


TABLE OF CONTENTS THE NON-PROFIT ASSOCIATION CRÉSUS® - ---------------------------------------------------------------------------- 1 1. CRÉSUS® key figures............................................................................................................................................................2 2. The vision of the non-profit organisation...........................................................................................................................3 3. The importance of budgetary and financial education.................................................................................................4 4. Dilemme®: a “budget education for all” program!.........................................................................................................5 5. Mission & goals...................................................................................................................................................................7 6. Values and principles of action.........................................................................................................................................8

DILEMME® ÉDUCATION-------------------------------------------------------------------------------------------------------- 9 1. The board game..................................................................................................................................................................9 2. Experimentations..............................................................................................................................................................11 3. Examples of game cards..................................................................................................................................................12

DILEMME® ENTREPRENEURS-----------------------------------------------------------------------------------------------13 1. The board game................................................................................................................................................................13 2. Examples of game cards.................................................................................................................................................................15

DILEMME® JUNIOR-------------------------------------------------------------------------------------------------------------17 1. The mobile application for children...............................................................................................................................17 2. The pedagogic workshop.................................................................................................................................................18

ASSOCIATED RESSOURCES--------------------------------------------------------------------------------------------------19 1. The ambassadors' area....................................................................................................................................................19 2. Mobile app for ambassadors..........................................................................................................................................20 3. Pedagogical USB key.........................................................................................................................................................20

THE COMMUNITY--------------------------------------------------------------------------------------------------------------21 1. To be an ambassador.......................................................................................................................................................21 2. How to join the community?................................................................................................................................................................ 22 3. The community Dilemme® in 2019................................................................................................................................22

SESSION FEEDBACKS----------------------------------------------------------------------------------------------------------23 FUTURE PROSPECTS-----------------------------------------------------------------------------------------------------------25 1. A program that can be adapted to the member states of the european union......................................................25 2. International development.............................................................................................................................................26 3. Dilemme® : the game........................................................................................................................................................26 4. High-speed budget webservice......................................................................................................................................26

IN THE PRESS--------------------------------------------------------------------------------------------------------------------27 1. Blog « La sauterelle tactile »...........................................................................................................................................27 2. Have fun and learn about the economy? the winning bet of the financial education games.............................28 3. Over debt and financial fragility: the emergency to cooperate in order to strengthen prevention ....................29 4. INC'S favorite.....................................................................................................................................................................30


THE NON-PROFIT ASSOCIATION CRÉSUS® CRÉSUS® is a non-profit association created in 1992 whose missions are: to welcome, listen to and support over-indebted and poorly indebted households to promote the fight against exclusion through financial education and training for all throughout life.

The non-profit association for the CRÉSUS® Foundation was created during a ceremony at the Council of Europe in 2008, in the presence of the Mediator of the French Republic and the Secretary-General of the Council of Europe. Its purpose is to support economic and social initiatives aiming to prevent the risk of financial exclusion. The non-profit association is committed to experimenting through a partnership platform for budget support on a national scale as well as innovating in the field of budget and financial education. The budget support and coordinated mediation platform is part of a logic of preventing over- indebtedness and professionalizing budget support, with the aim of gradually reducing over- indebtedness in France. The CRÉSUS® platform is positioned to serve the most vulnerable of our fellow citizens in a spirit of openness and social innovation. To tackle the problem of financial and social exclusion, CRÉSUS invites economic and institutional agents to become change agents.

THE NON-PROFIT ASSOCIATION CRÉSUS® l 1


1. CRÉSUS® KEY FIGURES

620 expert volunteers

(retired from the worlds of banking, insurance, law, etc.)

30 non-profit

128,700

associations federated in 12 regions

individual consultations

More than a hundred

200 local

podcasts available free of charge on the educational web radio www.radioCRÉSUS.fr

offices

2,000 Dilemme®

1,800 ambassadors

Education kits

500 Dilemme®

Entrepreneurs educational boxes

trained with the objective of training 2 million young people per year!

50,000 Dilemme® sessions for more than 543,000 players made aware since 2013!

*Figures at 01/02/2020 THE NON-PROFIT ASSOCIATION CRÉSUS® l 2


2. THE VISION OF THE NON-PROFIT ORGANISATION CRÉSUS® and the Dilemme® team are dreaming of a society where money is no longer a taboo, a society populated by autonomous and responsible citizens, able to manage their budget and thus gain freedom!

SOME FIGURES:

42 % of French people do not know how to calculate an annual interest rate of €100.

85 % of the population believes that financial services and products are complicated and confusing.

58 % of the population report difficulty paying their bills at the end of the month. 46 % of French people consider that their level of knowledge is insufficient to read a commercial information document on a service or financial investment.

Sources: C  RÉDOC, Survey on "The French Financial Culture", 2011 - IFOP, Audencia, "Survey on the financial vulnerability of the French ", 2014

THE NON-PROFIT ASSOCIATION CRÉSUS® l 3


3. THE IMPORTANCE OF BUDGETARY AND FINANCIAL EDUCATION Generally speaking, the French and Europeans citizens have difficulties understanding various budgetary and financial concepts that could enable them to better control their purchasing power. We leave the French school system without any budgetary education, which is provided only by the family. As a result, bad (and good) budgeting habits are passed on from one generation to the other, and so on. Households without the foundations of a fiscal and financial culture have more difficulty accumulating savings and managing their incomes effectively (Stango and Zinman, 2007) and are unable to carry medium- and long-term projects, such as retirement planning (Lusardi and Mitchell, 2006, 2007, 2009). These citizens are also easy targets in a society where temptations are omnipresent. Ambiguous credits, the continuous emergence of new dematerialized payment methods with unknown risks, increasingly sophisticated banking products, etc. Many offers contribute to weakening a population that does not know how to defend itself against the opacity of banking and insurance services. In a complicated and gloomy economic context, insecurity and uncertainty weaken all strata of society. Budgetary and financial education is an effective response, which has already taken too long to establish itself. It allows each and every one of us to become an actor in our own lives, to be aware of the mirages of short-termism and thus able to communicate on an equal footing with the fundamental institutions of our society. Today, in France, an over-indebtedness declaration form is filed every 2 minutes. Because money remains taboo, existing budget education programs are struggling to attract the attention of beneficiaries. Field experience shows that lectures, in a logic of unilateral transmission from teacher to student, rarely succeed in generating a dialogue. Presentations that are deemed as more or less dynamic are not conducive to sharing experiences or changing sustainable behaviors. Budgetary and financial education programs are very rarely provided within the education system. At the end of their studies, young people start their working lives with very little practical knowledge enabling them to acquire their independence and avoid the risks of impoverishment. Moreover, we live in a society where some worlds evolve without intersecting. Faced with the mistrust of banking and insurance professionals towards some of their clients, civil society responds with a feeling of mistrust and an apprehension of institutions. Misunderstood, they suffer from a negative image. In this context, the budget and financial education sessions allow banking and insurance professionals to question some of their practices and review their communication habits.

THE NON-PROFIT ASSOCIATION CRÉSUSŽ l 4


4. DILEMME®: A “BUDGET EDUCATION FOR ALL” PROGRAM! Dilemme® is a budget and financial education program available throughout France, based on several fun tools:

BOARD GAME: A playful educational tool that offers the possibility to approach different topics (banking, savings, insurance, etc.) with any type of audience and to build tailor-made sessions. The game allows you to learn about budget and finance in a fun way.

New since 2019 BOARD GAME: When entrepreneurship becomes a serious game! Dilemme has developed a version of the board game especially for entrepreneurs. The objective is to allow players to understand several aspects of the different stages of entrepreneurship, from the start-up to the daily life of an entrepreneur. The three tools below are used for Dilemme® Education and Dilemme® Entrepreneurs DILEMME® ANIM'APP: This mobile app is designed to provide pedagogical support through facilitation advice and the reinforcement of a few theoretical main points. It allows the game cards to be generated, either randomly or in a predetermined tailor-made way, according to the priority themes or the public concerned. PEDAGOGICAL USB KEYS: They contain many practical educational resources (budget guides, templates of official letters, podcasts hosted by lawyers, etc.). AMBASSADORS’ PLATFORM: Online space dedicated to the program that allows the ambassadors to follow the schedule of the sessions and to access educational resources.

APPLICATION: This mobile app is an educational game for children to raise their awareness of budget management.

Under development Le jeu

THE BOARD GAME: Declination of the game for the general public. The objective of Dilemme’s board game is to encourage exchanges and debates within the family or among friends

THE NON-PROFIT ASSOCIATION CRÉSUS® l 5


Through a playful and innovative pedagogy, the Dilemme® budget and financial education program offers a learning method based on constant back and forth between experimentation and theory. This tool allows each person, regardless of their learning style, standard of living and personal background, to acquire new practical knowledge, raise awareness or raise questions about consumption, marketing methods, social choices, solidarity, etc. Beyond its pedagogical impact, the role-playing game creates a formidable space for exchange and debate, where the absence of taboos and judgment finally makes it possible to speak freely about money. The context of the game allows participants to distance themselves from their own experiences by confronting them with concrete and realistic situations that reflect their own experiences or those of their loved ones.

THE NON-PROFIT ASSOCIATION CRÉSUS® l 6


5. MISSION & GOALS Dilemme®'s mission is above all to change the relationship with money, to train responsible citizens and consumers by offering them the necessary tools and knowledge to gain autonomy. This mission is divided into different goals:

Address the issues of budget management through practice

Deliver basic knowledge about banking and insurance products

Promote informed and responsible consumption

Propose alternatives and solutions in case of financial difficulties

Inform about the rights and duties of everyone regarding the world of banking, credit, and insurance

Foster money-related dialogue

Avoid the spiral of over-indebtedness

Preventing the risks associated with gambling

Fight against the stigmatization of certain groups Desacralize the role of banking and insurance

Raise awareness of the issues involved in creating and managing a company THE NON-PROFIT ASSOCIATION CRÉSUS® l 7


6. VALUES AND PRINCIPLES OF ACTION The values of the Dilemme® program are those that CRÉSUS® has always defended: • Commitment and independence: The Dilemme® program is and will remain independent. The

program's stakeholders are all committed to making a profound change in society and bringing their experience and expertise to all those who could benefit from it.

• Cooperation and co-construction: The development and implementation of the Dilemme® program

are carried out in a spirit of cooperation and co-construction with numerous banking, insurance, institutional and non-profit association partners. The sessions are carried out, as far as possible, by pairs composed of a CRÉSUS® speaker and a volunteer from the banking or insurance world.

• Expertise: It is thanks to the experience and expertise that CRÉSUS® has developed over the past 25

years that the Dilemme® program has been created. Its relevance and proximity to concrete reality are the results of years of welcoming, listening and supporting households with low or excessive debt. No one works with Dilemme® tools without prior training.

• Openness and non-judgment: The objective of the Dilemme® program is to educate and inform, not

to judge. CRÉSUS has always been committed to empowering citizens without assisting or seeking guilt or victimization. Bringing the various stakeholders of society together around a game board or an application, in a non-commercial context, allows direct and frank exchanges to be encouraged. This innovative method is a way to fight against the stigmatization of certain groups, while desacralize the role of banking and insurance.

• Innovation: Innovation is at the heart of the program's creation and development process. Pedagogical

innovation in the first place, since the Dilemme® program is part of a movement to promote education and promote a vision of learning, thinking outside the box. Playing allows free speech and to overcome the taboo of money: this is the main revolution in the Dilemme® program. The social and pedagogical innovation, which is the DNA of the Dilemme® program, is enriched by unprecedented use of digital media.

THE NON-PROFIT ASSOCIATION CRÉSUS® l 8


DILEMME® ÉDUCATION 1. THE BOARD GAME LEARNING TOOL: Large format board game OPERATION: Ideal for groups of 6 to 12 participants, Dilemme® is a board game in which each round is equal to 1 month. The players, gathered in teams of 2 to 4, must collectively pay a set of predefined charges in a budget table, while saving money to carry out a medium-term project drawn at the beginning of the game. Additionally, they must collect 10 “pleasure points” corresponding to leisure and cultural activities. Temptations, unexpected events and various choices are part of a multimodal journey (car, bus, bicycle and metro/tram) interspersed with theoretical questions.

TARGET: from 4 to 16 players from 14 years old DURATION: game sessions from 2 to 3 hours ACCESSIBILITY: • On-demand sessions • Annual / multi-year programs with sessions led by CRÉSUS® professionals • Integration into the program through the training of ambassadors for autonomous operation ZONE OF INTERVENTION: Metropolitan France and French-speaking countries

DILEMME® ÉDUCATION l 9


GLOBAL AND SPECIFIC GOALS OF DILEMME® EDUCATION: Initiate and strengthen everyone's budgetary and financial knowledge • Acquire the basics of managing a personal budget • Acquire practical knowledge about banking, insurance, taxes or credit • Understand the global environment of the banking and financial world • Prevent the risks of over-indebtedness Transforming citizens' practices • Improve the budgetary and financial management of all • Promote the enlightened exploitation of the banking, insurance and financial ecosystem of citizens • Promote dialogue around money and consumption Promoting societal change • Fight against financial exclusion • Strengthen the autonomy of citizens • Foster equal opportunities APPROACHED SUBJECTS:

Active management of a budget Savings products l Expenses l Savings advices

Individual and collective responsibilities Responsible consumption l Sharing of good practices l Energy savings

Understanding society’s financial environment Taxes l Banks l Insurance l Credits l Rights and duties of stakeholders

Cross-curricular competencies Argumentation l Economic History l Mathematics

Dilemme® is a program developed by the non-profit association for the CRÉSUS® Foundation, recognized as a complementary educational organization for public education. 2013 winner of the Societe Generale Group’s « MECENAT DE COMPÉTENCES » CSR trophy (Skill-Based Sponsorship CSR trophy).

DILEMME® ÉDUCATION l 10


2. EXPERIMENTATIONS The game was first tested in 12 Apprenticeship Training Centers (ATCs) with 1,500 young people. The social impact assessment was based on an approach both quantitative and qualitative.

1

2

3

A DYNAMIC CONCEPT WHICH PROVES TO BE ATTRACTIVE

A STIMULATING AND REALISTIC EDUCATIONAL PROGRAM

A PLACE TO LEARN, REFLECT AND EXCHANGE ABOUT OUR RELATIONSHIP TO MONEY

During follow-up qualitative interviews, exclamations such as

« we had fun » and

« it was so cool! » were recurrent.

95 % of respondents

Although they are aware of the educational objective of the game, young people are nevertheless motivated by its goal: to carry out their project, achieve a balanced budget and collect fun points.

answered that the game was fun. 97 % of them said it was dynamic.

LEARNING

Half of the interviewees say they have learned new things.

The game taught me how to manage my budget:

The main motivations identified are as follows:

FUN GAME DYNAMIC GAME

Handling banknotes Carry out an actual project

YES NO

MOSTLY YES MOSTLY NO

THINKING

I had fun during the game:

The game reflects difficulties I have faced or am facing:

During the game, young people are very excited when it comes to making choices to manage their money.

The goal of the game motivated me: YES NO

MOSTLY YES MOSTLY NO

YES NO

MOSTLY YES MOSTLY NO

CONCLUSION Undoubtedly, the game starts a conversation and a thought process which helps to raise awareness on matters rarely mentioned at school.

YES NO

DILEMME® ÉDUCATION l 11

MOSTLY YES MOSTLY NO


3. EXAMPLES OF GAME CARDS EVENT CARDS

FUN CARD

The events are practical or life hazardous situations that players must face. Whether positive or negative, these events encourage players to make team decisions that will impact their budget.

Fun cards offer leisure activities (more or less expensive) options to the players. The teams’ goal is to have fun while keeping their budget under control.

You get sick. Medications are poorly reimbursed. Lose 1 pleasure point. Pay 60€ for health expenses if you do not have a mutual insurance company or 10€ if you subscribed to health insurance.

Your director is offering to work overtime this month. You will have to work hard and have less time for your hobbies.

Concert by your favorite band 40€ for 2 fun points

If you accept, earn an additional 200€ at the end of the month and lose 2 pleasure points.

Music Festival

Keep this card until the end of the round.

90€ for 3 fun points

Or

If you can't pay 60€ (or 10€ with health insurance), it takes you longer to heal. You miss work for a few days. Your next income then drops by 100€ and you lose 2 additional pleasure points.

UNEXPECTED EXPENSE

DILEMMA

PLEASURE

QUESTION CARDS The questions allow players to be informed, each at their own level of understanding, about concepts related to banking, insurance, budget management and the risks associated with gambling.

If you have the choice between a 250g bag of pasta for €1.30, a 500g bag for €2.50 or a 1kg family pack for €5.50, which is the most advantageous? The 500 g bag Comments: Whenever possible, prices should always be compared with the price per liter or per kilo. Here, the price per kilo of the 250 g bag is 5.2€ (4 x 1.3 = 5.2), the price of the 500 g bag is 5€ (2 x 2.5 = 5) and the price of the family pack is 5.5€

SAVINGS

I don't have enough money to make rent in November. A friend advised me to pay by check and to write on the back "to be cashed on December 10". Is this a good solution? No, it's a risky solution. Comments: There is no obligation on the landlord not to cash the cheque. By using my checkbook when I don't have the money in my account, I take the risk of writing a bounced cheque, pay significant fees and have my checkbook taken away.

MANAGE YOUR BUDGET DILEMME® ÉDUCATION l 12

You have third party liability insurance. One day, you have an accident and hit another vehicle. Your friend, who was in the passenger seat, was slightly injured and both vehicles were damaged. What will your insurance cover? •

the damage to your car, the other vehicle and your friend's health costs

only the damage caused to the other vehicle

the damage to the other vehicle and your friend's health costs*

INSURANCE


DILEMME® ENTREPRENEURS 1. THE BOARD GAME LEARNING TOOL: Large format board game O PERATION: Ideal for a group of 6 to 12 participants, Dilemme® Entrepreneurs is a board game that introduces participants to the creation and management of a business, raises their awareness of the world of entrepreneurship and gives them the keys to understand various issues. This pedagogical tool puts teams in the situation of an entrepreneur starting and then developing their activity. Thanks to a double budget spreadsheet, players can manage their personal and professional budgets independently. The game's mechanisms allow tackling various issues in the life of an entrepreneur in a fun way. Through questions, challenges and events cards, players can acquire concrete and practical knowledge about the environment related to the creation, development and difficulties that a company may encounter. In addition to the knowledge acquired during the sessions, Dilemme® Entrepreneurs is intended to become a global program to support beneficiaries. The CRÉSUS teams wish to create a network of trained and supported entrepreneurs over the long term (pre-startup stage - creation - development stage - sustainability) through dedicated digital tools (online platform, hotline, etc.) and personalized follow-up.

TARGET: from 4 to 16 players from 14 years old DURATION: 3 hours ACCESSIBILITY: An on-demand workshop for entrepreneurs, future entrepreneurs, young people in training or reorientation, apprentices, etc. The development of the pedagogical content on 3 levels of difficulty allows the workshop to be adapted to the specific needs and levels of the players. AREA OF INTERVENTION: Metropolitan France and French-speaking countries DILEMME® ENTREPRENEURS l 13


GLOBAL AND SPECIFIC GOALS OF DILEMME® ENTREPRENEURS: Initiate and strengthen knowledge related to the various challenges of entrepreneurship • Acquire the basics of budget management • Acquire the economic and financial knowledge essential to the life of a company • Understand the global business environment • Prevent the risks associated with entrepreneurship Transforming the practices of entrepreneurship actors • Federating a network of entrepreneurs and a community of Ambassadors • Improving the sustainability of entrepreneurs' activities • Fostering the exploitation of the entrepreneurial ecosystem (financing, support, etc.) Promoting societal change • Fight against financial exclusion • Strengthening the autonomy of citizens • Fostering equal opportunities • Promoting gender equality in the economic sector APPROACHED SUBJECTS:

Management and administration of the company legal Environment and legal obligations Support and financing tools of entrepreneurs Taxation of the company and the entrepreneur Marketing and communication Dilemme® is a program developed by the non-profit association for the CRÉSUS® Foundation, recognized as a complementary educational organization for public education.

The Dilemme® Entrepreneurs Program is the winner of the Call for Expressions of Interest

#TremplinAsso

DILEMME® ENTREPRENEURS l 14


2. EXAMPLES OF GAME CARDS QUESTION CARDS The questions allow players to be informed about themes and concepts related to entrepreneurship. Their content evolves as the game unfolds, with 3 levels of difficulty. T1

Q-1

Mandatory training Formation at the startau obligatoire démarrage de l’activité of the activity

En qu’artisanorou micro-entrepreneur, As tant a craftsman micro-entrepreneur, devez-vous suivre Stagean deInstallation Préparation do you need toun follow à l’Installation (SPI) ? Course (IPC)? Preparation

A Oui, obligatoire Yes, c’est it is mandatory c’est facultatif* No, it's optional* B Non,

In France, the "Loi Pacte" terminated the obligation thefinSPI in May 2019. The IPC La loi Pacte aofmis à l’obligation du SPI depuis can 2019. be done onpeut a voluntary basis (cost about mai Le SPI se faire sur base de volon300 €, 30 environ hours).300 It is for Ilacquiring tariat (coût €, useful 30 heures). est utile theoretical knowledge: pour acquérirand des administrative connaissances théoriques et administratives : conditionsfinancing, d’installation, finaninstallation conditions, managecements, gestion et prévisions, etc. ment, and forecasts, etc.

T2

T3

Q-10

Q-6

Social security Cotisations contributions sociales

À What quoi servent les cotisations sociales are the social contributions versées parentrepreneurs les entrepreneurs paid by used? for? des Theycorrespondent correspond toàcontributions A Elles that allow qui youvous to benefit from de cotisations permettent certain benefits*. bénéficier de certaines prestations*

Theypermettent make it possible to finance de financer les B Elles public infrastructure (roads, hospiinfrastructures publiques (routes, tals, schools, etc.) hôpitaux, écoles, etc.)

Social security contributions provide protection for the entrepreneur and his family in event ofsociales illness, offrent maternity, disability, Lesthe cotisations une protection death, and finance are à l’entrepreneur et sa retirement. famille en casThey de malamandatory. die, maternité, invalidité, décès, et financent la retraite. Elles sont obligatoires.

Caisse vide Running out of money

Yourtrésorerie cash flow est is insufficient to pay Votre insuffisante pour your suppliers. What should you do payer vos fournisseurs. Que faire ? about it?

A Emprunter Contract a loan lespayments autres paiements B Retarder Delay alltous other to pay pour payer les fournisseurs suppliers déclarer en cessation de C Vous File for a suspension of payments* paiements*

Consult your Public Accountant. Consultez votre Certified Expert Comptable. Si vous êtes If you are inde the state of suspension payen cessation paiements, votre Expert of Compments, your certified accountant will table le déterminera et public vous devrez le déclarer determine and45you must declare to the au tribunal it sous jours («dépôt deitbilan»). Attention : engager dépenses après la cescourt within 45 daysdes ("filing for bankruptcy"). sation de paiements une faute de gestion qui Warning: incurring est expenses after these paypeut donner lieu à une en comblement de ments are made is a action management error that passif. Cestodépenses être expenses imputées can lead a liabilitypourraient claim. These sur votre patrimoine personnel. could be charged to your personal assets.

EVENT CARDS Events game cards allow players to confront concrete situations in the life of an entrepreneur.

T1

E-13

Goodpioche hand Bonne Contest won! Concours

remporté !

As a craftsman or micro-entrepreneur, Vous avez candidaté à un concours do you need toorganisé follow par an Installation d’entrepreneurs votre ville et vous l’avez remportéCourse ! Preparation (IPC)? Ce This concours vous permet d’obtenir competition makes you theune dotation financière pourtodévelopper votre recipient of a grant develop your projet et un accompagnement sur un an. project and support it for one year.

Recevez€250 250 € ! Receive

T2

E-20

Pas Bad de chance luck CarVoiture breakdown

en panne

Your professional vehicle breaks down. You can either: Votre véhicule professionnel tombe en panne. Vous pouvez soit :

Borrow your Empruntervehicle. le spouse's véhicule deisvotre He or she conjoint, qui ne now unable to pourra pas aller attend their own à son rendez-vous. appointment.

Reculez de 2 cases Move back 2 squares

Rent a replaceLouer un véhicule ment vehicle for de remplacement the day. pour la journée.

T3

E-17

Dilemma Dilemme Subcontracting Sous-traitance

Les affaires vont bien, avez have même Business is going well,vous you even trop de ce mois-ci. toocommandes many orders this month.

You decide to outsource some de of the Vous décidez tasks to keep sous-traiter uneyour weekend partie des free. tâches

You want to do Vous souhaitez everything yourself toutsacrifice faire vousyour and même et sacrifiez weekend.

Payez € but mais Pay 100 100 € advance avancez de22boxes cases

Reculez 2 cases Move backde 2 squares

pour conserver votre week-end.

Perdez 100 € Lose €100

DILEMME® ENTREPRENEURS l 15

votre week-end.


ENTREPRENEURIAL DEBATE CARDS AND SUSTAINABLE DEVELOPMENT DEBATE CARDS The debates allow for an open exchange of various points of views between participants on entrepreneurship issues and those specifically related to sustainable development.

D-4

D-17

WhatQuels are the advansont tages and disadvanles avantages et les tages of being an inconvénients à être entrepreneur?? entrepreneur

DD-1

En quoi le How can sustainable développement durable development be a peut-il êtrefor une force strength your pour company? votre entreprise ?

Vaut-il mieux se payerare un As an entrepreneur, salaire ou se you better offdistribuer receiving a salary a dividend des or dividendes ? by way of a compensation?

pistes de réflexion : A venues for reflection :

Avenues for reflection:

Timetables, choice of activity, Horaires, choix de l’activité, prisedecide décision-making, social protecsion, revenus, income, protection sociale, fiscalité, tion, taxation, etc. etc.

Social protection of salary through social contributions, finance, Protection sociale duobtaining salaire grâce aux different benefits, etc. de financecotisationstax sociales, obtention

pistes de réflexion :

ments, avantages fiscaux différents, etc.

Apvenues reflection : istes de for réflexion : Innovation, ethics, employee motivaInnovation, éthique, motivation des salation, recruitment leverage, better cost riés, levier deenergy recrutement, meilleure management, savings, brand gestion new des coûts, d’énergies, image, marketéconomies shares, etc. image de marque, nouvelles parts de marché, etc.

CHALLENGE GAME CARDS Challenges are concrete situations players must face during the workshop.

DF-18

DF-22

Identify your Identifier target market

sa cible

In Présentez 2 minutes, the targetlamarket enpresent quelques minutes cible you want reach through entreque voustosouhaitez toucheryour à travers preneurial project. votre projet entrepreneurial.

Develop your Élaborer son Business Plan Business Plan

The Business Plan presents and forLe Business Plan présente et formalise malizes in lewriting entrepreneurial par écrit projet the entrepreneurial et ses projections d’évolutions. C’est ce project and its evolution projections. document qui est utilisé lorsque l’on This is the document used when you souhaite convaincre banquier ou des want to convince a un banker or investors investisseurs de soutenir son projet. to support your project. You have 1 minute to identify as many Vous avez as 1 minute pour identifier elements possible that shouldunbe maximum d’éléments qui doivent figurer included in your Business Plan. dans votre Business Plan.

our l’animation :: Fpor the animation

Un ou plusieurs joueurs particiOne or more players maypeuvent participate défi. Une préparation de quelques inper theauchallenge. A few minutes dedicated to peut brainstorming are advised. minutes être proposée.

Bonnes réponses ((liste exhaustive) G ood answers non-non exhaustive list):: presenprésentation projet etand de l’offre, présentation tation of theduproject the offer, presendu marché, étude de l’offre la demande, tation of the market, studyetofdethe offer and analyse deanalysis la concurrence, présentation prede demand, of the competition, ses stratégies (commerciales, marketing, sentation of its strategies (commercial, marapprovisionnement, etc.), profil et motivation keting, procurement, etc.), profile and motidu porteur de projet, présentation de la forme vation of the project leader, presentation of juridique, du capital, des ressources humaines, le the legal status, capital, human resources, prévisionnel financier, le seuil de rentabilité, etc. financial forecast, break-even point, etc.

DILEMME® ENTREPRENEURS l 16

DF-10

Legal Structures structures juridiques

Associer ces caractéristiques aux with statuts Associate these characteristics the juridiques qui correspondent. corresponding legal status. A Micro-entrepreneur B EIRL C EURL D SAS E SASU F SARL

1 Pas d’apport de capital nécessaire No capital contribution required 2 L’entrepreneur est isresponsable de ses The entrepreneur liable for his

debts dettes 3 Séparation entrebetween patrimoine The separation professional professionnel privé and privateetassets shareholder 4 Sole Associé unique of the executive(s) limitedlimitée to the 5 Liability Responsabilité du/des dirigeants capitalau contribution au amount montantof dethe l’apport capital Minimum 2ofassociés 2 partners 6 Minimum 7 Apport enset capital librement fixé Liberty to the Capital contribution 8 Un seul responsable de l’entreprise A single person in charge of the company Flexibilitydans in the thestatuts status 9 Flexibilité la drafting rédactionofdes Bonne réponse :: Microentrepreneur Micro-entrepreneur(1,(1,2,2,8)8) EIRL Good answers EIRL (1, 8) EURL EURL (3, (3, 4, 4, 7, 7, 7, 5, 5, 8) 8) SAS (3,and 5, 6,SASU 7, 9) (3, SASU (1, 3, 3, 8) SAS (3, 4, 5, 7, 8, 9) SARL (3, 5, 6, 7) 5, 6, 7, 9) SAS and SASU (3, 4, 5, 5, 7, 8, 9) SARL (3, 5, 6, 7)


DILEMME® JUNIOR

Dilemme® Junior is a program based both on the eponymous mobile application (available free of charge on the usual app stores) and on the educational workshops. It is meant for a primary school audience as part of scholar and/or extracurricular activities.

1. THE MOBILE APPLICATION FOR CHILDREN LEARNING TOOL: tablet and mobile phone OPERATION: Faced with a series of choices with the objective of organizing the most beautiful birthday party possible, the child must deal with a predefined budget to reach the end of his journey without compromising the smooth running of their celebration with excessive expenses. The various stages are interspersed with mini- games of skill and reflection that allow the initial budget to slightly vary. TARGET: Children 6 to 10 years old ACCESSIBILITY: Free download GOALS OF THE MOBILE APPLICATION: • Demonstrate how money is not unlimited, that it must be earned before it is spent, in a childfriendly way • Mobilize reading skills, simple mental arithmetic, strategy and planning skills • Raise awareness regarding food ethics • Encourage conversations about money, a subject that is sometimes taboo in the family circle DILEMME® JUNIOR l 17


2. THE PEDAGOGIC WORKSHOP OPERATION: The Dilemme® Junior educational workshops are offered as a scholar and/or extracurricular activity. They are co-organized by CRÉSUS® and the host structure (such as a City Children's Council, local daycare, primary school, holiday center, etc.). It is about the child understanding that money is earned and spent, that it usually results from an exchange or investment, that it shapes our interpersonal relationships and that it can especially impact the success of a project. From the beginning of the workshop, the facilitator leads the children in order to reflect on the notion of money: Can we live without it? How? Is it possible to win 0 euro in France? What is a bank? For the activities in Cycle 3, the "Expert" game mode introduces the notion of resource constraints (energy, money, etc.) and the facilitator brings children to reflect on their consumption patterns and their impact, both personally and socially. TARGET: children (Primary School), through an evolutive approach depending on the age of the children DURATION: 1 hour ACCESSIBILITY: workshop on request AREA OF INTERVENTION: France WORKSHOP GOALS: Introduction to budget management: • Understanding of concepts such as: Resources / Expenditure • Reflection on the financial choices to be made before a project is carried out • Awareness of the value of money and responsible shopping habits

Cross-curricular skills: • Mathematics: simple calculations and number comparison • French: acquisition of basic economic vocabulary (savings, bartering, purchases, means of payment, etc.) • Methodology: teamwork and argumentation of choices

Dilemme® is a program developed by the non-profit association for the CRÉSUS® Foundation, recognized as a complementary educational organization for public education.

DILEMME® JUNIOR l 18


ASSOCIATED RESSOURCES

The Dilemme® Ambassadors platform: an online platform dedicated to the program that allows you to follow the sessions organized and consult many educational resources.

1. THE AMBASSADORS' AREA  LEARNING TOOL: Website and access via a personal login and password. O PERATION: Ambassador and beneficiary interface: consultation and download of educational resources, FAQs, forums, access to reference websites, etc. Session scheduling and deployment monitoring: recording of organized sessions and training, online entry of evaluation questionnaires, visualization of statistics and participant feedback, etc. TARGET: The Dilemme® team, ambassadors, guest speakers and session beneficiaries. ACCESSIBILITY: Password restricted access. GOALS:

The Ambassadors platform aims to: • Become an educational e-learning database for all ambassadors and beneficiaries • Facilitate the exchange of good practices on budgetary and financial education, as well as entrepreneurship • Communicate about Dilemme® programs • Mobilize the Dilemme® Education and Dilemme® Entrepreneurs community • Offer a tool for measuring the impact and monitoring of the various programs

ASSOCIATED RESOURCES l 19


2. MOBILE APP FOR AMBASSADORS Dilemme® Anim'App offers the possibility for any speaker to prepare their session beforehand. Integrated online teaching materials make it possible to strengthen the concepts mentioned by the game cards, providing definitions of specific terms. Each ambassador will be able to access the services offered by the mobile application. Its large-scale use makes it possible to build an observatory in real time of budgetary and financial knowledge at both French and European level. SUPPORT: Application on browser and mobile (any operating system) OPERATION: Dilemme® Anim'App allows you to generate Dilemme® Education and Entrepreneurs game cards according to criteria selected by the ambassador (duration, the profile of the players, themes). It also provides facilitation advice and indepth explanations regarding notions taught by the game. GOALS: • To help facilitate the preparation of tailor-made sessions • To be a self-learning tool for Dilemme® ambassadors • To allow the adaptation, correction, evolution of the game cards and the integration of new specific kits with an immediate update for all ambassadors • To facilitate the management and monitoring of the Dilemme® program through mapping of the sessions and a reporting system • To compensate for the risk of obsolescence of certain physical cards (legislative and regulatory changes, emergence of new banking and/or insurance services, etc.) ACCESSIBILITY: Access reserved for Dilemme® Education and Entrepreneurs ambassadors with a user account in the Dilemme® Ambassadors' Area Prize winner «TANGO&SCAN»

2014

3. PEDAGOGICAL USB KEY DRIVERS: 8 GB USB DRIVER, made in Europe, containing mini "Bank Keys" guides, standard letters certified by CRÉSUS® lawyers, a budget calculator, collaborative consumption tips, informative podcasts from Radio CRÉSUS®, video reports, etc. GOALS: • To provide a variety of useful and practical resources for both session participants and ambassadors. ASSOCIATED RESOURCES l 20


THE COMMUNITY 1. TO BE AN AMBASSADOR IS TO JOIN A COMMUNITY OF VALUES: • COMMITMENT: You are part of a social transformation program. You agree to act as a white-label, without promoting the organization to which you belong. • COOPERATION: You join a nationwide community that shares experiences and expertise. • OPENING: You create a safe space for discussion on a subject that is too often overlooked. You commit to a non-stigmatizing, judgment-free and non-moralistic approach. • EXPERTISE: You belong to a group of experts with a variety of skills. You have the operational and pedagogical support of a dedicated team, which provides you with training materials to strengthen your fields of expertise and develop new ones. • INNOVATION : You build a pedagogical program defending a new approach to budgetary and financial education. You take a step aside to observe, listen and build relevant and realistic solutions, in a program that questions traditional educational practices.

WHAT IS IMPLIED: • To be a representative of the Dilemme® program and the values we stand for, • To follow our initial training program, • To participate by leading or co-leading at least 2 sessions a year, • To provide the Dilemme® team with information about your sessions.

ACCESS PROVIDED: • To the animation kit including the game box, the ambassador's guide and educational resources, • To ongoing training, available through the online ambassador area: specific modules on the topics covered during the sessions (banking, insurance, consumption), facilitation advice, • To an update of the legal developments in the banking and insurance sector, • To a collaborative platform for the exchange of experiences and resources, • To the animation mobile application Dilemme® Anim'App.

COMMUNITY l 21


2. HOW TO JOIN THE COMMUNITY? Would you like to help fighting financial exclusion and illiteracy? Do you share our values and are you ready to join a powerful collective adventure? Would you like to discover and develop fun teaching methods? Join the Dilemme® program and become an ambassador! The dedicated CRÉSUS® team trains you in animation, supports the development of your local projects and calls you if there are requests for sessions in the area where you live. To join the community, you can: • Get involved as a volunteer with a CRÉSUS® branch in your territory. • Encourage the organization you work for to get involved with us so we can train a team of ambassadors within your organization.

The non-profit association for the CRÉSUS® Foundation is a recognized training organization. Dilemme® is a program developed by the non-profit association for the CRÉSUS® Foundation, recognized as a complementary educational organization for public education.

3. THE COMMUNITY DILEMME® IN 2019 40 expert facilitators from the CRÉSUS network 1,700 ambassadors from all walks of life More than 543,000 people have already been made

aware of the situation through a playing session since 2013

Join those who are involved throughout the year in our community: • Non-profit organizations and structures (social grocery stores, charities, social inclusion structures) • Training centers, high schools, colleges, second chance schools, ÉPIDE centers • Banks, insurance companies, private health insurances organizations • Large-scale distribution • Local authorities (town halls, departments, regions)

COMMUNITY l 22


SESSION FEEDBACKS

Practical and realistic examples

The group dynamic and the solidarity sparked by the game

This game teaches me useful knowledge for everyday life

What did you particularly enjoy during the session?

A session made dynamic by the collective aspect and the friendly atmosphere

A fun game yet efficient and pragmatic

The fun side allowed me to understand everything better.

All these verbatims are taken from the satisfaction questionnaires submitted at the end of each DilemmeÂŽ Education session over the past two years.

SESSION FEEDBACKS l 23


A fun activity to understand how to become independent is a good idea (because they are such a hassle) A participant of a session at a Youth Centre in the city of Besanรงon on December 8, 2017

The game is totally adapted to young people entering the working life. The program is very fun and allows them to become aware of the expenses of everyday life. A teacher at the Genech training center on February 9, 2016

These workshops are fun and concrete. They make it possible to deal with issues that are sometimes difficult to address in a traditional way. Budget management related to the private sphere. This leads to many exchanges of experience between participants, debates and questions. They get information and advice. Social Worker Assistant at the Metz Center of the Ministry of the Armed Forces On December 6, 2018

SESSION FEEDBACKS l 24


FUTURE PROSPECTS The Dilemme® program is in constant evolution and continues to grow, over time and through encounters.

1. A PROGRAM THAT CAN BE ADAPTED TO THE MEMBER STATES OF THE EUROPEAN UNION In line with the motto "United in Diversity" and the non-profit association's tradition of sharing, experience and excellence, the Dilemme® Program is perfectly suited to adaptations in the European Union Member States, and can constitute a particularly effective tool for cross- border cooperation and strengthen citizens' financial and social inclusion actions. A project is underway in Luxembourg to promote the inclusion of migrants and several projects are under consideration in the United Kingdom, Malta, etc.

Dilemme® is a program developed by the non-profit association for the CRÉSUS® Foundation, recognized as a complementary educational organization for public education. Dilemme® is part of the Money Week and, on this occasion, organizes budget education workshops throughout the country.

PERSPECTIVES l 25


2. INTERNATIONAL DEVELOPMENT The success of the Dilemme® program has already had an impact beyond French borders! The Dilemme® team has been called upon on numerous occasions for adaptations in other countries: The United Kingdom, the Democratic Republic of Congo, Spain, Germany, Belgium, Mexico, Colombia, Malta, etc. This approach requires close collaboration with local actors, rooted in local realities. It involves, in addition to translation work, an analysis and detailed knowledge of the consumer habits, regulations and economic context of each country. The Dilemme® team can count on partners with an international base (BNP, Groupe Carrefour, HSBC, Metlife, etc.) to assist it in this research and development process.

3. DILEMME® : THE GAME The Dilemme® Education group sessions are regularly followed by requests from participants who wish to acquire the game to play it again with their family. This enthusiasm in the field is a strong signal of the potential success of the consumer version that is currently under development. It will include the concepts covered in the Education version: banking, insurance and budget management. Between 20,000 and 50,000 game boxes will land on the public market soon!

4. HIGH-SPEED BUDGET WEBSERVICE New technologies and artificial intelligence at the service of the common good and the prevention of exclusion - these are the challenges identified by the LAB'CRÉSUS of social innovations over the period 2018-2022. BGV is a high-tech, non-profit, secure and free application for everyone, forever. Its objective is to help users manage their budget and inform them of their rights while respecting personal data.

TAILOR-MADE PROVISIONAL BUDGET:

REAL-TIME AID CALCULATION

SEVEN OTHER SERVICES IN PREPARATION

The application detects the dates and amounts of regular withdrawals to indicate in realtime how much could be saved or spent.

BGV automatically determines and calculates social assistance entitlements based on personal and financial circumstances. This makes it possible to know in real time which aids one can or cannot claim.

BGV's next services will offer complete administrative support, budget optimization and other options to simplify life.

PERSPECTIVES l 26


IN THE PRESS 1. BLOG « LA SAUTERELLE TACTILE » Dilemme Junior: Learning to Make Choices Dilemme Junior is a free application that offers a fun scenario to the user: he must organize his birthday party that will take place in 7 days. The application offers an interesting approach to learning how to manage a budget and how to make choices and trade-offs between what you want, what you budget and what is best for the planet.

After all, Dilemme Junior is only a digital application and since the user does not really organize his birthday, it is easy to make a compromise on everything. However, if you use the application by explaining to the user that the goal is not to give the "right" answer but to understand the Dilemme, to reflect on it and to learn, you get a very interesting support to start the debate. For example, when it comes to choosing garlands, the user has the choice between buying a beautiful electric garland for €6 or making paper garlands for a smaller budget. It will be an opportunity to talk about electricity, recycling, the pleasure of doing things yourself, the happiness you also get from watching all the little lights flicker and to weigh the pros and cons of everything and put it in perspective with the price of each proposal. You can also suggest to the user to look for other proposals for each Dilemme.

The application starts with a weekly schedule that indicates the choices the user will face: on Sunday he will have to choose a place, on Monday he will have to find disguises, on Tuesday he will decide on decoration, on Wednesday he will choose sweets, on Thursday he will buy drinks, on Friday he will take care of the balloons and on Saturday he will choose his cake.

The budget education aspect is present throughout the application as the user can see the money he has and earn it through small missions such as helping his grandmother collect cherries from the garden. In this mission, the user must be quick and well-coordinated. The basket is controlled by touching or tilting the shelf. Another mission is to correctly answer simple mathematical operations. Each mission comes with a Dilemme. For example, on Sundays, the user has the choice between having a party at home (free of charge) and going to the games room (for €7 from his piggy bank, which only has 13). Once he has made his choice, a little bird comments. He congratulates him if the choice is reasonable or warns him if he considers the choice wrong.

The application offers to read and listen to the instructions. This feature is very convenient to allow those who are not yet reading to enjoy it. The graphics are of good quality and the images are very easy to identify thanks to their realism. The Dilemme Junior application is available on the App Store and on Google Play. Game website: http://www.dilemme.org

The application is interesting. It is very important to teach about being reasonable and protecting the planet, but there is often a gap between what you know is better and what you do. IN THE PRESS l 27


2. HAVE FUN AND LEARN ABOUT THE ECONOMY? THE WINNING BET OF THE FINANCIAL EDUCATION GAMES Newspaper article published by "CAPITAL" on June 5, 2019

Paris - "Later, I want to be a businessman," says Takkieddine, 14, in a determined tone. With ambition pegged to his body, this schoolboy participates with seven classmates in a financial education workshop in the form of... a board game, a formula that is flourishing.

schoolchildren to participate in a collaborative board game to learn about the concepts of budget, means of payment and savings.

A cheerful hubbub reigns on the thirty-fourth floor of one of the Société Générale towers, whose headquarters overlooks the Parisian business district of La Défense. The banking group is hosting this workshop as part of a day of discovery of the business world.

"We were looking for a different way to present economic and financial concepts, more fun and more accessible," explains at AFP Sylvie Bonneau, policy officer at the Banque de France and creator of the game.

On a table, an imposing game board is deployed and the eight students of Louise-Michel College in Clichy-sous-Bois carefully store counterfeit bills, worry about the weight of their fixed charges and define an envelope to satisfy so-called "pleasure" expenses. This board game, called Dilemme, is an initiative of the non-profit association Crésus, which fights against over-indebtedness and promotes financial education among the general public. The objective? Learn to manage a monthly budget, familiarize yourself with basic economic concepts and prepare the young "homo oeconomicus" for the decisions of his future life. Discovering "real life" Subscribe to complementary health insurance? Working overtime to earn more at the end of the month? Use low-energy light bulbs to reduce expenses? Many everyday problems are reviewed. Around the table, schoolchildren take obvious pleasure in rubbing shoulders with "real life", but also discover the inevitable servitudes: "hey, but in fact, we pay all the time! ", wrote one of them shortly after the game began. Using the game, "it changes everything, you can have fun and at the same time learn," explains Martine Prélot, ambassador at Dilemme, to AFP, stressing that "you don't necessarily learn budget education in the school environment". Play-based learning has proven successful in many areas and is being used by more and more organizations to promote financial education, a subject that is often considered daunting and too complex in the eyes of the general public. For several years now, the French Banking Federation (FBF) has been organizing an operation called "A banker in my class", which invites

The Banque de France launched "Aventure Entrepreneur" a board game for students, students and young entrepreneurs wishing to learn about business management and financial analysis.

Distrust of finance "We have an incredible success without advertising more than that," says Bonneau. Interest is particularly strong among engineering schools, universities and universities looking for a fresh approach to financial issues, she explains. In total, 500 boxes of the game have already been sold since its launch in late 2018. At the Banque de France, this theme is taken very seriously, as evidenced by the recent creation of a Financial Education Department, bringing together educational initiatives for individuals and entrepreneurs. According to a recent survey conducted for the Banque de France, more than two-thirds of French respondents believe they have a medium or low level of knowledge about financial matters. But "business leaders, especially small and medium-sized enterprises, also often lack an economic and financial culture," says Bonneau. "There is an interest in the economy in France, but at the same time distrust and a certain detestation of everything financial and the market economy in general, which is less common in other countries," notes Daniel Haguet, professor at the EDHEC Business School and doctor in behavioral finance. "There is also a poor mastery of the number tool, of the percentage compared to another percentage or, for example, of the rules of three," which makes it difficult to deal with practical economic issues, the researcher points out. https://www.capital.fr/economie-politique/samuser-et-apprendre-leconomie-le-pari-gagnant-des-jeux-deducation-financiere-1340907

IN THE PRESS l 28


3. OVER DEBT AND FINANCIAL FRAGILITY: THE EMERGENCY TO COOPERATE IN ORDER TO STRENGTHEN PREVENTION Newspaper article published by the "Tribune" on June 25, 2019

Conference "Investing in people in situations of financial fragility" organized by the French Banking Federation (FBF) on 21 June 2019 as part of the 10th anniversary of the Association for the CRÉSUS Foundation. Bruno LEMAIRE, Minister of Economy and Finance.

While over-indebtedness is decreasing in France, situations of financial fragility persist and tend to become more complex. During a conference organized by the French Banking Federation, the exchanges converged towards a necessity: to deepen cooperation between the banking and associative worlds and the public authorities. Bruno Le Maire urged the banks to strengthen their efforts towards these audiences.

Foundation. "We must make progress in prevention and support," acknowledges Marie-Anne Barbat-Layani, the FBF's Executive Director. However, more effective prevention is only possible through enhanced cooperation, explains the Crésus non-profit association, with people from the worlds of non-profit associations, banks and public authorities among its volunteers.

"I took out various credits to be able to move in properly with my children. For six months, I tried to fill in the gaps on the right and left. Then I finally understood that one salary was not enough". Delphine, 44 years old and a single mother, tells a packed room how she found herself in a situation of over-indebtedness.

Several cooperation initiatives have already been launched. In 2015, the FBF set up the operation "I invite a banker into my classroom". For the past few months, the animation in the classes of CM1 and CM2 has been done through the board game Dilemme, developed by the non-profit association for the Crésus Foundation, and which allows learning the basics of budget management in a playful environment. Thus, 350 voluntary employees of Franfinance, Société Générale's consumer credit subsidiary, use this board game to work with students in vocational high schools and apprenticeship training centers (CFA). La Banque Postale has set up a platform called “L'appui”, designed to prevent the worsening of financial difficulties and to help customers who experience repeated or occasional budgetary problems. "This platform is connected to about twenty non-profit associations, such as Crésus, The Red Cross and Les Restos du Cœur (an equivalent of the Trussell Trust). Our 32 dedicated account managers work with our clients to recalculate their remaining income, identify the assistance for which they are eligible, and put them in touch with non-profit associations. After three months, we are able to stabilize the budgetary situation of the customers who call on us," explains Catherine Charrier-Leflaive of La Banque Postale. For its part, the Crédit Agricole Group has deployed gateway points in its 39 regional banks to support its customers in difficulty. Conference "Investing in people in situations of financial fragility" organized by the French Banking Federation (FBF) on 21 June

His speech is all the more courageous as the audience is not made up of other people with similar situations, but of bankers, gathered at the headquarters of the French Banking Federation (FBF) for a morning of conferences on financial fragility organized on Friday, June 21, in partnership with Crésus (for Regional Chamber of Social Debt), an non-profit association born in Alsace in 1992 to fight overindebtedness. Delphine was accompanied by one of Crésus' 620 volunteers in 30 branches across the country. A very dense tissue that suggests that Delphine's situation is far from being an isolated case. In France, nearly 163,000 households filed an over- indebtedness claim with the Banque de France in 2018. A decrease in over-indebtedness, but more complex situations These figures are down 10% compared to 2017 and 29% compared to 2014. "Of course, we are witnessing a decrease in over-indebtedness, but the situations are becoming more and more complex. There are more and more cases of auto-entrepreneurs, cases with multi- border debts. If the State, civil society and non-profit associations do not consult each other, I think there is a real danger for our democratic systems," warned Maxime Pekkip, administrator at the Crésus

Improve training and support

IN THE PRESS l 29


2019 as part of the 10th anniversary of the Non-profit association for the CRÉSUS Foundation. Bruno LEMAIRE, Minister of Economy and Finance. Article published in "La Tribune" on June 25, 2019. A generalization of budget advisory As for the Banque de France, the national organization has experimented with the introduction of a financial passport, which will be generalized to all Year 9 classes at the beginning of the next school year. "The objective is to give a minimum culture to budget management," says Erick Lacourrège, Director General of Economic Services and the Banque de France network. "We will also provide support to teachers. It will be a kind of kit so that they can understand economic and budgetary issues," he says. In parallel, the central bank has also trained more than 1,200 members of non-profit associations and social workers on over-indebtedness. The CRÉSUS Foundation is also moving forward in a collaborative approach. In partnership with Essec and Accenture, it has developed new algorithms to detect early warning signs of financial difficulties. They will be integrated into the High Speed Budget (HSB) platform under development. "We have won a victory but not yet won the war of over-indebtedness. We must continue our efforts," said Bruno Le Maire, Minister of Economy and Finance, who was invited to this morning's discussions. These efforts will be achieved through the nationwide implementation of the Budget Advisory Points, a mechanism set up in 2015 as part of the multi-year plan to combat poverty. By the end of the year, 150 structures should be listed throughout France to provide free advice. 250 others will be labeled in 2020, to reach a total of 400 structures, including those in overseas France. This represents "funding of 24 million euros," said Christelle Dubos, Secretary of State to the Minister of Solidarity and Health, also present. "Individuals will be able to find personalized advice, including reading account statements, working on energy savings, developing a tailormade strategy, integrating good plans and best practices," she explained. Bruno Le Maire calls on banks to become more involved The Minister of the Economy and Finance has also called on banks to continue their actions towards this fragile public. Under pressure from the government, French banks had already committed to freezing rate increases in 2019 and capping incident costs for the most vulnerable customers at €25 per month. "The French banks have kept their promise. All the more reason to ask them for more," he said.

A new monitoring point will thus be set up by the end of the year on the commitment made by the banks in September 2018 to cap the costs of banking incidents for beneficiaries of the specific offer dedicated to fragile customers as of June 2019. Bruno Le Maire had asked that these costs should not exceed €20 per month and €200 per year. "The second objective is to make the specific offer better known," he said. Today, 400,000 people benefit from this offer, out of 3.4 million considered to be in a situation of financial fragility. "There can be responsible finance system that is opposed to greedy finance system. Finance that pays attention to the citizen and does not exploits the citizen. No one can do it alone. The only way to achieve results is to work together. It is the collective work that will enable us to achieve results. This is true on all subjects: over-indebtedness, unemployment, training, reindustrialization," concluded Bruno Le Maire. What role for the EU? Invited to this morning of exchanges, Pierre Moscovici, current European Commissioner and former Minister of Economy and Finance in the Ayrault governments, shared "some ideas that the future leaders[of the European Commission whose mandate ends on 1 November next, editor's note] could follow to fight against household over-indebtedness, which is not currently a competence of the European Union". "First of all, a harmonized definition of the concept of overindebtedness should be established. Secondly, I suggest that Member States launch financial education campaigns to inform these groups of the procedures for their reintegration into economic life. The most vulnerable are the most excluded. They have rights that they do not all know," he said. The European Commissioner also considers that there is a need for a homogenization of the mechanisms for the prevention and treatment of these situations. Finally, he called on non-profit associations working for financial inclusion to urge the European Commission to address these issues. "I invite you to maintain a closer relationship with European leaders because you have the power to make things happen," he concluded. *The figure of 3.4 million people in financial fragility is up 3% after a revision of the 2017 figures to 3.25 million (compared to 3.6 million published last year after a double counting error by a banking institution). https://www.latribune.fr/entreprises-finance/banques-finance/surendettement-et-fragilite-financiere-l-urgence-de-cooperer-pour-renforcer-la-prevention-821497.html

4. INC'S FAVORITE Exceptional and highly recommended Excellent educational document well thought out and well developed. It allows to develop the analytical mind and reflexes in terms of decision-making on finance and everyday life acts, in addition, it allows to implement virtually what can be experienced by projecting oneself over a full year. It is rich in information, tips and advice on financial education, from budgeting to all expenses, from the variable or fixed charges to other expenses (unexpected, pharmacy, etc.). It deals with the subject of cards and the different means of bank payments.

sharpen the consumer's general culture on the family budget and to question the different consumption behaviors. The game bypasses all the problems of daily consumption and can encourage exchanges and debates within the family, friends or at school. The different banknotes in the game are marked with photos of the "economists", which can also make the game a little bit more playful during the game.

The game is based on an attractive pedagogy whose learning is based on the answers given to the various questions on the cards. The game allows a lot of exchanges and experiences to the different financial situations of everyday life (remote purchases, payments, withdrawals, various subscriptions, etc.). It makes it possible to

IN THE PRESS l 30


To learn more, host Dilemme® sessions within your organization, train your employees:

CONTACT US

contact@dilemme.org Tél. : +33 3 88 35 94 79 HEAD OFFICE - PORTE DE FRANCE 25 rue de Lausanne, 67 000 Strasbourg

DIGITAL DEVELOPMENTS

PERMANENT DELEGATION IN PARIS

An incubator of the 21st century

A unique and collective place to serve of equal opportunities

55 Boulevard Vincent Auriol

29 Boulevard Bourdon

75 013 PARIS

75 004 PARIS

www.dilemme.org

Dilemme® game illustration: konbi.fr - Last impression : February 2020

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