Assistance Home Care Discovery Booklet 2025

Established 2011 Supporting Your Family's Foundation

Our Mission When Moving Isn’t An Option...TM We are committed to assist in honoring one’s wishes to stay at home and enrich the journey of aging with compassion, dignity & respect.

Proudly Supporting & Promoting

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Over $400,000 of Lifetime Charitable Giving

Dear Family, If you're reading this, chances are you're making one of the most important care decisions for someone you love.

We understand... because we’ve been there too.

Assistance Home Care was founded from our own family’s personal caregiving journey. My wife, Sally, lovingly cared for her Mom (and Dad) during her journey with Alzheimer’s while also raising our three children. That experience shaped us deeply and revealed the gaps families face when trying to care for loved ones at home. We started Assistance Home Care in her Mom’s honor and to support family caregivers like you.

Choosing a care provider is not easy. By being here, you’ve already taken a powerful step to ensure your loved one receives the care, dignity, and attention they deserve. We’re here to walk this path alongside you providing both hands-on care and support for your loved one as well as ongoing guidance for you and your family.

Since opening our doors in 2011, over 5,000 families have trusted our Team to provide their loved ones with compassionate, professional care. We consider it a true privilege to be invited into someone’s home and do not take that responsibility lightly.

Our Care Professionals are thoughtfully chosen for their skills and their compassionate hearts. We work to thoughtfully match our Clients with Care Professionals whose availability allows for consistency and continuity because that’s what builds trust and comfort over time.

You’ll find that open and ongoing communication is the foundation of everything we do. We listen. We adapt. We stay connected always with the goal of making sure you feel supported and confident every step of the way. We believe that caregiving is a partnership. We invite you to be an active part of the care journey and know that your insights help us deliver personalized support. Thank you for entrusting us with this meaningful role.

We are honored to Support Your Family's Foundation.

Warm Regards, Allen & Sally Serfas Co-Founders of Assistance Home Care Founded May 1, 2011

Pictured: Sally & Allen Serfas St. Louis Walk to End Alzheimer’s

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Our Commitment to Your Family Providing Peace of Mind through Our Service Pledge We believe professionalism is more than a promise, it’s the daily standard we hold ourselves to, in service to you and your loved ones. We know that inviting a caregiver into your home is an act of trust, and we take that trust to heart. We also know we’re human. We might not get everything right the first time. Our promise is to always listen, learn and improve because your trust means everything to us.

What You Can Expect From Our Team Initiative & Reliability

Empathy & Positivity

Professional Appearance

We don’t wait for problems to arise, we plan ahead. You can count on us to be there as promised. We minimize service interruptions through proactive planning, family Team building, open communication, and strong backup systems ensuring consistent, dependable care.

We know this work is personal.

Our Team brings compassion, understanding, and a positive spirit to every visit, every call, and every interaction.

Clean, prepared, in uniform, and mindful of personal presentation.

No strong odors, no smoke, heavy perfumes, etc. We respect the close, personal nature of caregiving and being in your home.

Excellence Through Training & Knowledge Our Care Professionals know what they’re doing because we invest in their training, support, and development. They’re fully knowledgeable about your loved one’s Care Plan and confident in delivering care with skill and compassion.

Service & Punctuality Being on time is the baseline of respect we offer every family. We believe great service means respecting your time and your loved one’s needs.

Open Communication & Teamwork Mindset We value and seek your feedback because it helps us grow, improve, and provide the best possible experience for your family. We don’t hide from challenges. We lean in, keep you informed, and work as a Team to find solutions.

We Make This Pledge To You

Trust & Respect for Your Loved One’s Dignity Above all, we see and honor the person behind the care plan. We treat every client, family member, and Teammate with the respect they deserve, because trust is at the heart of everything we do.

O

ur

S ervic e Ple dg

e

Should you feel that our service falls short of this pledge, simply let us know within 24 hours of the visit. If your experience doesn’t reflect the level of care and support we share in this pledge to you, we want to make it right. That’s why we’re willing to waive up to 100% of the visit. In the words of our Owner, we’ll simply ask,

“

What happened, and how can we make it better for tomorrow?

”

-Allen Serfas, President & Co-Founder

We know how much is on the line for the Families & Community Referral Partners who place their trust in us each & every day and don’t take it lightly. Caring for your loved one is personal, and we’re honored to Support Your Family’s Foundation.

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How We Stay Connected Our client onboarding process is designed to establish expectations & goals for all involved.

The key to a successful home care experience is open communication with all parties!

Coordination of Care Whether a Family is big or small, we ask that our Clients assign a primary point of contact for all major communications.

To guide our Care Professionals in the Care they provide, we will develop and review a customized Care Plan with your Family that is best suited for your loved one's care needs and goals.

Upon starting care, we’ll gather your feedback to ensure that our care exceeds expectations as we develop a Care Schedule complete with your loved one’s dedicated Family Care Team.

Did You Know?

Top 3 factors for home care success: Trained caregivers Great communication Reliable services (Source: Home Care Pulse)

Quality Assurance & Support Quality Assurance Home Visits are one of the ways we go above and beyond to ensure exceptional care. These visits aren’t just check-ins… they’re opportunities to see how care is unfolding in real time, offer additional support to our Care Professionals, and make sure that the Care Plan still aligns with your loved one’s evolving needs.

We conduct an initial and ongoing Quality Assurance & Support Visit for our Clients. It’s our way of making sure care is on the right path and providing Families peace of mind.

Should anything change with one’s Care Needs or Schedule, we’re just a call away. Our Team is ready to adjust the Care Plan promptly and communicate updates to everyone involved.

Providing Peace of Mind for Everyone Involved!

Client Testimonial “Excellent experience working with Assistance Home Care to help care for my 93 year old mom. The entire team from caregivers to the administrative team is friendly, helpful and professional. Due to dementia, Mom has lived in our home for over five years. So grateful to Assistance Home Care for listening, understanding Mom’s needs and providing experienced caregivers. The caregivers were prompt, attentive and made Mom comfortable and happy. Communication was excellent and the billing process is easy…

Totally recommend their resources, suggestions and support and would definitely call them again!” - Jeff S. Source: Google

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What is Home Care?

Home care services ensure your well-being by providing non-medical care in the comfort of your own home. Trained Care Professionals can assist with daily tasks such as safety oversight, mobility assistance, bathing, medication reminders, meal preparation, exercises and activities.

How is Home Care different than Home Health Care?

Home Care and Home Health Care services both take place at home, but differ in nature.

Home Care is non-medical, providing assistance with daily tasks, while Home Health Care services require Physician orders for home-based services such as speech therapy, physical therapy, occupational therapy, hospice & palliative care… All of which AHC can complement!

When is the right time to introduce Home Care?

When an aging loved one begins to need additional support at home, it can be challenging to know when they “need enough care" to begin receiving it. Families worry about loved ones’ age-related changes, but don’t always know when to introduce home care at the right time.

However, there are a few telltale signs that may indicate it's time to consider home care.

Did you know that almost 90% of older adults wish to remain in their own homes as they age, according to a recent AARP survey? We make it possible to help honor and fulfill these wishes to remain at home with support from our Care Professionals.

Recent Falls

Hospitalization

Personal Care

Cognitive Changes

Ultimately, the decision to start home care should be made with your loved one. By working together, you can ensure that your loved one receives the best possible care and provide peace of mind for everyone involved!

Questions to Ask Home Care Providers We encourage Families to interview multiple agencies to determine the best fit for their loved one.

You can use the chart below to ask the important questions and keep track of the answers.

Assistance

Home Care

Can I be a client of your company regardless of of weekly service hours? (i.e. minimums)

Yes

Do you conduct regular home visits?

Yes

Are there back-ups in place for call offs?*

Yes

Can you accommodate schedule changes? (i.e. increases or decrease in hours?)

Yes

Are all Care Professionals drug-screened, background-checked, bonded and insured?

Yes

Are your Care Professionals compensated within the top 25% of the local market?

Yes

Are you insured for accidents in the home?

Yes

Can I contact your agency 24/7/365 ?

Yes

Are your Care Plans updated as needs change or evolve over time? After a hospitalization?

Yes

Do you offer a family resources & training?

Yes

Can your agency start emergency services within 24 hours if needed?*

Yes

Do you work with LTC insurance companies?

Do you provide daily logs & itemized invoices?

Yes

Do you provide annual training for caregivers?

12+ hours

Customer Review Rating on Google

4.9

Employee Review Rating on Indeed

4.8

*Emergency and back-up coverage not guaranteed with Care Plus & VA Programs

Agency 2

Agency 3

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Accredited VA Provider As an Accredited Provider through the Department of Veterans Affairs (VA), our Team is proud to offer our Veterans Home Care service program designed specifically to support the brave men and women who have served our country. Our personalized in-home care services provide Veterans and their families with the peace of mind and dignified support they deserve. Our in-home care services are available to eligible Veterans who have been approved by the VA for Homemaker and Home Health Aide services in the state of Missouri.

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Who is Eligible for Veterans Home Care Services?

Veterans Home Care services are available to eligible Veterans who have been approved by the VA for Homemaker & Home Health Aide services with no out-of-pocket costs.

Honoring Those Who Served With Dignity at Home We understand the challenges Veterans face as they navigate aging, and our Care Professionals are here to offer support, dignity, and comfort at home. Whether you’re a Veteran or a family member of a Veteran looking for an Accredited VA Provider, our dedicated VA Program Team is committed to providing exceptional care services with the utmost respect and honor.

Veterans Care Services Our Veterans Home Care program ensures that Veterans receive the assistance they need in the comfort of their own homes, without the added stress of moving into a facility or transitioning into a Veteran Care Home.

Our home care services include but aren’t limited to: personal hygiene & grooming care, companionship, meaningful activities of body & mind, medication reminders, health monitoring, meal preparation, transportation and household support. Schedules and Care Plans are developed to meet the unique needs of each Veteran.

Connect With Our Local, Accredited VA Program Call Our VA Team Visit Our Office Office: 636-200-2909 53 Clarkson Rd. Suite A Fax: 636-724-4360 Ellisville, MO 63011

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Engage in meaningful, fun activities of body and mind Assist with getting up and around the home safely Provide personal assistance with toileting, bathing, dressing & grooming Prepare nutritious meals and encourage hydration Assist with medication reminders to minimize missed doses or mistakes Lend a helping hand with household chores, laundry and light housekeeping Transportation assistance to and from errands, medical appointments or special events

Our Services Providing ongoing care and assistance for someone you love is never easy. Give yourself a well-deserved break and the peace of mind knowing that your loved one is safe, happy and as independent as possible at home.

Our Team of Care Professionals help provide a great start to the day and throughout. We are committed to brightening up each and every day by encouraging our clients to stay active and engaged in their favorite activities to help keep the mind and body fit.

Client Testimonial “We started service when I couldn't get my husband out of bed by myself. I have had great service.

We enjoy seeing our Caregiver come each morning. He helps with personal care, dresses my husband, gets him to the breakfast table and does the laundry. He is willing to do any household task. I am free to run errands, go for a walk or just rest!” -Nancy P. Source: Caring.com

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Your Personal Family Room Portal Stay Connected With Your Loved One’s Care The Family Room is a secure and user-friendly platform that allows Families to stay informed and connected with their loved one’s Care Team. The platform provides real-time updates on the status of care, schedules, and important care logs and notes.

Moreover, the Family Room also offers a secure messaging feature, allowing families to communicate with their loved one’s Care Team from wherever they are! By utilizing this innovative online tool, Families can rest assured knowing that their loved ones are receiving the highest quality of care and attention.

Providing Peace of Mind – Wherever You Are! Real-time Care Notes Stay informed of your loved one's daily activities with real-time care logs & visit notes

Transparent Invoices 24/7 online, secure access to billing records and invoices

Convenient Schedule Viewing Keep tabs on your loved one’s care schedule, appointments, & activities all in one convenient place

Seamless Communication Connect with your Care Management Team with ease through the secure message board feature

Our Care & Safety Program Our Team is committed to providing 24/7 peace of mind for our Clients and their families – that’s why our Care & Safety program leverages breakthrough technology through our partner, Sensi.Ai. Our Care & Safety Program provides our Clients with discreet, yet secure in-home pod plug-ins that work round-the-clock to detect care-related events. We believe that care, safety and peace of mind shouldn’t have to stop when our Care Professionals leave your loved one’s home!

Our program is HIPAA compliant, providing proactive recommendations for comprehensive care planning & safety by detecting care-related events such as: Falls & changes in mobility Urinary tract infections Medication compliance Cognitive & memory changes Positive care interactions Core vital sign changes And so much more!

Reduced Rate of Hospitalizations

Around-the-Clock Peace of Mind For Families

Aging-In-Place with Innovative Technology

Minimizing unforeseen or recurring hospital trips with proactive care insights.

With your loved one’s virtual care companion, Family Caregivers gain priceless peace of mind.

Helping seniors to age in place while preserving their health, safety & dignity.

“

Our Team is committed to providing great care when we're there and extra peace of mind for families when we're not.

”

-Allen Serfas, President & Co-Founder

Offering Our Exclusive Care & Safety Program At No Additional Cost We believe that Care happens around-the-clock, whether our Care Professionals support a client with full-time or part-time care. Our Care & Safety Program offers our Team a unique lens & insights that empower our Care Professionals to enhance our Clients’ care, experience & safety.

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Best In Class Training & Support Committed to Education to Better Serve Your Family We believe in providing the best possible care for our Clients, and that starts with our Care Professionals. One way our Team equips our Care Professionals is by providing training that aligns with your loved one’s unique care needs!

This personalized approach helps our Care Professionals develop their skills, and also ensures they can provide the highest level of care and support for their Clients.

Over 100+ Trainings for Enhanced Care at Home Our training platform allows our Care Professionals to combine their in-house training with their access to specialized courses tailored to enhance their skills and expertise.

Training course topics available for Care Professionals include: Dementia & Alzheimer’s Personal Care Techniques Neurological Conditions Stroke Transfer Techniques Hospice and Palliative Care 11

Nutrition & Special Diet Observation & Monitoring Client Notes & Reporting Preventing Pressure Sores Emergency Preparedness

Safety and Compliance Client-Centered Care Communication Skills Infection Control Medication Management

Trained & Confident Care Pros Deliver Better Care!

Our Trusted Hiring Process When It Comes to Care Professionals... We Don’t Settle!

In order to join our Team at Assistance Home Care, Care Professionals are required to align with our Core Values and meet a comprehensive set of standards that reflect our commitment to providing top-quality care. We always look for more than just a strong skill set or resume...

Our Team wants to see & feel how much they truly care about caring for others!

Must demonstrate ability to live Assistance Home Care’s Core Values and support our Mission

Applicants are required to have a clean Federal, State and County Criminal Background Check

A 9-panel Pre-Employment Drug Screening & Random Screenings during employment

Must be registered on the Missouri Family Care Safety Registry with zero infractions or waivers

Ability to demonstrate and work with technology appropriately within the context of care

Department of Motor Vehicle check to ensure a safe driving history and active drivers license

Assess ability to demonstrate clear communication skills as well as proficient writing skills

Conduct a functional job-behavior assessment along with analysis and review from our hiring Team

Telephone Interview, Series of Face-to-Face Interviews, and a Final Orientation with our Owner

Consider This...

Assistance Home Care hires, on average, between 2%-4% of all of Care Professional applications we receive! (We’re that picky!)

Seeking the Highest Caliber of Care Professionals Client Testimonial “This amazing company and Team of people have become instant family to me and my parents. I am forever grateful for the thoughtfulness that goes into the care they provide. I can trust them to help care for my parents with zero worry! I highly recommend to anyone looking to help look after a loved one!” - Marlene T. Source: Google

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Taking Care of Our Care Professionals Happy Employees = Happy Clients!

Compensation Among highest compensation for local industry Ability to work overtime to provide continuity of care for both our Care Professionals and Clients 92% of Care Professionals receive their requested weekly hours to ensure their needs are met 100% of training hours are paid at hourly rate Compensated 'drive-time' pay between shifts when serving multiple clients within a day 100% of mileage expenses are paid directly to Care Professionals for vehicle upkeep and fuel

Rewards

Nationally Recognized as Best Workplace in Aging Services by Fortune: 2022, 2023, 2024, 2025 During company-wide meetings, our Team shares "Mission Moments" which recognize an employee for an act that embodies our Mission Statement The Milestone Program celebrates company Care Professionals who reach 1, 3, 5, and 10-year milestones with personalized gifts to show recognition and appreciation

Employee Core Value Rewards program rewards our Team for doing being reliable, on-time, and going above and beyond for our Clients

‘Care Pro of the Month Award’ recognizes a Care Professional who has demonstrated our Core Values or lived out our Mission in a special way

Employee Referral Rewards program & bonuses for qualifying Client and employee referrals

Assistance Home Care partners with the Home Care Association of America to nominate our top Care Professionals for the National Caregiver of the Year award

Holiday & Care Pro Appreciation Events with our office Team throughout the year with Raffle Prizes, Games & Appreciation Gifts from our Team

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Recognition

Support 24/7/365 confidential counseling, resources, and crisis management are available through our Employee Assistance Program (EAP) Full time office staff support & coaching Quality Assurance & Support Visits from Care Management Team

Benefits Access to Health, Dental and Vision insurance for qualifying Care Pros and their families Flexible work environment allows Care Pros to work around the important parts of their lives Paid Time Off, Maternity/Parental Leave and Bereavement Leave available to all employees

Exceptional communication & support by Office Team & Emergency After Hours service Annual employee experience survey followed by action plans to bring about positive change Great Place to Work certified workplace culture

Training & Education

Internal growth opportunities within AHC starting with promotion to ‘Care Pro Select’

Access to In-Person continued education at our interactive Training Home & Training Centers

AHC uniforms & apparel provided at no cost to employees & Care Professionals

Industry-leading Training Program with Care Academy provides both Online and In-Person training modules for Care Professionals

Free access to TeleDoc, a telehealth triage service that provides 24/7/365 medical assistance for common illnesses such as colds and infections Employee discount program ranging from deals on tire & auto care to thousands of products, travel packages, and entertainment to all of our Care Professionals

$500 Continued Education Bonus for completing the CARES Certified Dementia Specialist (CDS) program available to all employees $500 Certified Nursing Assistant (CNA) Scholarship bonus available to all employees

Care Professional Testimonial

4.8 Indeed

“I love working at Assistance Home Care. I have been with the company for almost 2 years. A typical work day at AHC is made up of a Team of people checking in on you to make sure that you are fully equipped to start your day. AHC works to make sure that their caregivers are well taken care of and not just the clients that they serve.”

Source: Indeed

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Immersive, State of the Art

Training Home About the Home Assistance Home Care has believed in the power of training & education since opening our doors in 2011. Many home care companies also focus on training. You might come across companies using solely videos or having an on-site room for training purposes. While these are effective, our dream was to elevate one’s realistic training experience by going one step further by purchasing 1409 Salem Hills Dr.

Featured Training Tools & Assistive Devices TERi Geriatric Mannequin Fall prevention tools Hoyer lift, sit-to-stand lift, lift chair transfer device demo & training Home Safety tools & devices Dementia cueing & orienting tools Aging-in-place tech devices Assistive dining wares Incontinence care products TM

Monitoring & safety device demos Cognitive activities for Dementia Interactive companion pet dolls Grab bar placement recommendations Caregiving books & materials Resource guide books for seniors Kitchen safety devices Senior alarm system ... New products always being added!

Dedicated to our Care Professionals & Family Caregivers Our one-of-a-kind Training Home is equipped with the latest adaptive technology, devices and products, intentionally designed to empower our Care Professionals and Family Caregivers with the tools and skills to help their loved one age in place with confidence.

Schedule Your Visit Today!

We invite you to schedule a visit to our Training Home and experience how the right tools, supporting and guidance can make caring for an aging loved one at home easier, safer and more empowering for your family.

If you're eager to learn more about these cutting-edge home safety devices or even experience trying them out firsthand, don't hesitate to reach out to our Team.

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SCAN & SHOP

Aging In Place Online Shop Shop the latest in home safety & more!

Discover 100's of tested & trusted products, devices & books for Senior Care.

BED CANE RAIL WITH MOTION LIGHT & NON-SLIP HANDLE

CARE CANE - PORTABLE VEHICLE SUPPORT HANDLE AID

STANDER - EZ STAND-N-GO COUCH CANE MOBILITY AID

Category: Assistive - Mobility Devices

Category: Assistive - Mobility Devices

Category: Assistive - Mobility Devices

INTERACTIVE COMPANION PET – DEMENTIA FRIENDLY

EASY READ DIGITAL ALARM CLOCK – DEMENTIA FRIENDLY

LEARNING TO SPEAK ALZHEIMER’S

BY JOANNE KOENIG KOSTE

Category: Companionship & Activity

Category: Dementia

Category: All

Exclusive Client Perk: Preferred Pricing On Tranquility Products Connect with our Team to learn about Exclusive Client Pricing, or to request a free sample!

Tranquility ATN Briefs Enjoy a full 8 hours of sleep.

Absorbs urine up to 3 full bladders (34oz) for 8 hrs. No more waking up to change PJs and sheets!

PADS/LINERS

Leaks? Not on my watch!

Tranquility’s proprietary elastic inner leg cuffs allow for peace of mind knowing that not a single drop will leak overnight!

UNDERWEAR

No more guessing around.

The yellow lines on the front will turn blue to indicate when to change. No more wasted products because of guessing.

UNDER PADS

Explore more at www.AssistanceHomeCare.com/shop We receive a small commission from affiliate links, and proudly contribute 100% of it to support our Charitable Partners.

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Referral Rewards Program A Referral From Your Family Means The World! Help Us Spread the Word!

The Assistance Home Care Referral Rewards program rewards existing Clients to refer their friends and Family to our home care services.

Our Clients can choose to receive a $500 reward to be used towards their own services with Assistance Home Care, gifted to a friend, or donated to a charitable organization of their choice!

Referral Rewards is our way of recognizing and rewarding our existing Clients & their Family members for their loyalty and support.

With many providers to choose from... Your referral to Assistance Home Care can help others feel confident and secure in their decision to seek home care services!

Let's face it, the cost of aging can be a lot! Our Referral Rewards program aims to help offset these expenses while helping others get connected with great care!

Our Referral Rewards Program is unlimited for our Clients and their Families!

We are so thankful for your trust and heartfelt referrals to Assistance Home Care!

Referral Rewards Eligibility & Terms Connect with your local Branch Team for complete Referral Rewards terms & eligibility.

Our Core Values I Taking Initiative at Every Opportunity R Responsibility & Reliability are the Foundation of our Great Team E Empathy Shines Through Our Actions & Our Person S Spreading Sunshine & Smiles Everywhere We Go P Providing Peace of Mind by being Patient, Present & Professional E Committed to Education to Better Serve Others & Ourselves C Communicate Clearly, Early and Often T Committed to a Place where Trust & Teamwork Rules

Our Team’s Personal Pledge I am Committed to Respecting Myself, My Clients and My Teammates Each & Every Day!

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Neighborhood Locations St. Louis County

St. Charles County

CarePlus & VA

9893 Manchester Rd St. Louis, MO 63119

2234 Bluestone Dr St. Charles, MO 63303

53 Clarkson Rd., Ste. A Ellisville, MO 63011

314-631-1989

636-724-4357

636-200-2909

Email: info@assistancehc.com Fax: 636-724-4360

AssistanceHomeCare.com