Volume IV Issue 11 November 2013 60 pages A DDP Publication
DDP Publications Private Limited New Delhi: 72, Todarmal Road, New Delhi 110001, India Tel: +91 11 41669575, 41669576 Fax: +91 11 41669577 E-mail: firstname.lastname@example.org Mumbai: 504 Marine Chambers, 43 New Marine Lines, Mumbai 400 020, India Tel: +91-22-22070129, 22070130 Fax: +91-22-22070131 E-mail: email@example.com UAE: P.O. Box: 9348, Sharjah, UAE Tel: +971 6 5528954, Fax: +971 6 5528956 E-mail: firstname.lastname@example.org All information in MICEtalk is derived from sources, which we consider reliable. Information is passed on to our readers without any responsibility on our part. The contents of this publication contain views of authors and are not the views of DDP Publications. Similarly, opinions/views expressed by any party in abstract and/or in interviews are not necessarily shared/do not necessarily reflect any opinion of DDP Publications. All rights reserved throughout the world. Reproduction strictly prohibited. Material appearing in MICEtalk cannot be reproduced in whole or in part without prior written permission. The same rule applies when there is a copyright or the article is taken from another publication. Publications reproducing material either in part or in whole, without permission would face legal action. Editorial enquiries and enquiries concerning the reproduction of articles should be emailed to email@example.com, advertising and circulation enquiries should be e-mailed to firstname.lastname@example.org The publisher assumes no responsibility for returning unsolicited material nor is he responsible for material lost or damaged in transit. Any material submitted to MICEtalk will not be returned. The publisher reserves the rights to refuse, withdraw, amend or otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian Advertisements Code as well as the Advertisements Code of South Asia. The publisher will not be liable for any damage or loss caused by the late publication, error or failure or advertisement or editorial to appear. MICEtalk is printed, published, edited and owned by SanJeet, printed at Cirrus Graphics Pvt. Ltd., B-62/14, Phase â€“ II, Naraina Industrial Area, New Delhi-110028 and published at 72, Todarmal Road, New Delhi-110001
Publisher & Editor
Gunjan Sabikhi Geetika Pathak Shovan Kanungo Udit Pandey Yogita Bhurani
Vikas Mandotia Nitin Kumar Aarushi Agrawal
PAGE Dear Reader,
With the weather getting cooler and more pleasant and the fall of the rupee against the greenback, India is actually seeing a rise in tourism ﬁgures, especially for MICE, not only from international destinations but also domestically. Corporate houses are preferring to travel for their events within the country rather than ﬂying to distant shores at the cost of much larger bucks, due to the exchange rate. It’s a big point for discussion… read our Let’s Talk section. MICEtalk spoke to some of the Indian destination management companies and tourism industry leaders about their opinion on expectations of today’s clients and the advantages and disadvantages of MICE events held in India. We bring you their opinions in the cover story of this issue. When you talk about India, Yoga cannot be far behind. With the popularity of India’s wellness and spiritual tourism growing at a very healthy rate, Zambhala is a unique Yoga festival being organised in Goa in December. And if you have to travel far, then let’s go all the way to Australia and New Zealand. Both the countries are putting great efforts to building the MICE infrastructure and making incentive travel more exciting. And now with Air India ﬂying the Dreamliner to Australia since August 2013, it has become easier for MICE and incentive groups to reach these countries conveniently. We also have our experts tell us the right way to shake hands at a business event, and be more systematic while travelling… On that note I wish you all Happy Reading! Deepa Sethi
to the editor... “MICEtalk is a magazine that is developing its focus on technology and social media with great intent. And since here, at Internet Moghul, it has always been our belief that technology and social media are the leading trends for the MICE industry, we enjoy the magazine and the Tech Talk articles and have even contributed to them.” Cheers Avijit Avijit Arya, Chief Mogul, Internet Moguls
MICEtalk November 2013
contents Cover Story
Proﬁling India as a MICE destination
MICE Country Australia
MICE Initiative Melbourne lures MICE travellers
Let’s Talk Dollar ﬂuctuation makes India more attractive for MICE
Incentive Talk Incentives Galore in New Zealand
Domestic MICE Kochi
Your’s Officially Reem Khokhar, Regional Manager, VisitEngland
Event Talk MITT, Russia
Expert Talk Life Management
Hotel Talk ITC Grand Chola, Chennai
Etiquette Talk Tips for the Right Handshake
Technology Providing exhibitors with revenue generating leads
Madame Tussauds Museum to open in Beijing in 2014
Malaysia expecting Unique Venue by 2015
China will have its fourth Madame Tussauds waxwork museum open next year in central Beijing, close to Tiananmen Square. The attraction will include a range of Chinese and international celebrities from the worlds of sport, politics, movies and TV, with no ropes or barriers separating guests from the ﬁgures.
The Golden Bridge – a future icon in recognition of Sarawak’s 50th Golden Jubilee Year, is set to be a potential unique venue for cocktail parties and themed events for that value-added experience Sarawak has to oﬀer. Named Golden Bridge in recognition of Sarawak’s 50th Golden Jubilee Year of independence from British rule, it measures 400m long and looms 12m above the water. The S-shape structural design was inspired by the meandering rivers in the state.
‘Thailand CONNECT’ campaign to boost MICE tourism
The Thailand Convention and Exhibition Bureau (TCEB) unveiled ‘Thailand CONNECT, a global marketing campaign for corporate buyers and meetings organisers to promote Thailand as a premier MICE destination. The campaign will focus on three key aspects – diversity of Thai destinations, unrivalled business opportunities, and the high quality of Thailand’s MICE professionals. It is accompanied by a number of speciﬁc promotional packages that will extend ﬁnancial support to MICE events and delegates attending MICE events in Thailand, depending on their country of origin and duration.
Rail Europe’s mobile app acts as a travel guide Rail Europe has launched a new mobile app which is available on Android and iOS platforms. One of its striking features is the ‘Station Guide’ which contains details of over 70 stations on the Rail Europe network. It also comes with a map that’s linked to Google Maps or Apple Plan, which makes navigation easier. Its best feature is a section for FAQs and help. If a passenger (Indian) posts a question in Europe, it immediately connects to the Indian Support Centre for further assistance.
‘China Products Exhibition’ in Mumbai to boost trading opportunities The 11th edition of ‘China Products (Mumbai, India) Exhibition’ will take place from November 26–28, 2013 at the Bombay Convention and Exhibition Centre, Goregaon (East), Mumbai, India. This unique trade expo showcases more than 40 industries and will have an added attraction in the form of a Hong Kong Trade Development Council (HKTDC) pavilion where companies from Hong Kong will showcase their products. Providing complimentary business matching services, the Exhibition assists Indian businesses in meeting their future business partners from China and Hong Kong.
Sydney to host the AYTE in 2014
Sydney has been chosen as the host destination for the 2014 Australian Youth Tourism Exchange (AYTE). Held over three days from May 2022, 2014, Sydney will host the event for the second time. The event includes scheduled workshop appointments between distributors and suppliers, networking events and postevent familiarisations. In addition to AYTE, the annual Australian Backpacker & Youth Industry Conference (ABYIC) will be held in conjunction with the event.
Revolution in Event Communications
MarketingConnect is an integrated marketing automation solution, designed to utilise event and attendee behaviour information gathered from other GenieConnect tools to generate relevant & personalised content, which is then channelled through attendee communications channels like email, in app and push messages. This allows event organisers to send highly targeted and relevant information to attendees to maximise engagement throughout the entire event life cycle.
Perfect Meeting Package by Hilton
‘Work Now, Stay Later’ oﬀer by Starwood Hotels
Starwood Hotels & Resorts, one of the world’s largest luxury and upper-scale hotel, launches its latest meetings oﬀer ‘Work Now, Stay Later’ with over 200 participating Starwood hotels in Asia-Paciﬁc valid until December 31, 2013 for meetings uptill March 31, 2014. As part of this promotion, members of the Starwood Preferred Planner (SPP) will get one free night’s stay to be credited to their accounts, for every 50 room nights that they book. This is in addition to the Starpoints® they will earn through revenue generated by the Group booking.
MICEtalk November 2013
Hilton Bandung launched two innovative, exciting and carbon-neutral corporate events programmes that creatively incorporate the destination into the programmes. For the Perfect Balance Meeting package, Hilton Bandung has hitched one end of this initiative to Bandung Treetop, a team-spirit and corporate bonding specialist oﬀering adrenaline-charged zip-line ﬂights, obstacles courses, tests of strength and gravity-defying Tarzan leaps through the lush rainforest and cool dense woodlands of Bandung.
ProďŹ lingIndia as a MICE destination Neha Oberoi
Much has been said in the last couple of years and in our previous issues about the great potential of MICE in a country and how it helps boost the economy. In this issue, we are focussing on India, the promise it carries and the severity of the challenges it faces. Read onâ€Ś
he commerce of MICE holds a lot of allure for any country. Going just by the ballpark ďŹ gures, a single person travelling for business purposes spends approximately 5 times more than a leisure traveller.
MICEtalk November 2013
Incentive destinations in India Anup Nair, President, Site India Chapter, opines, “There are separate segments that constitute MICE. If it’s a large Meeting, Conference or Event, the bigger cities (with good ﬂight connections) and sometimes even smaller ones may be selected. It is the purpose and objective of the event that will dictate this. The situation with Incentives is diﬀerent. The places we promote for incentives are where ‘experiences’ can be delivered and a ‘wow’ impact created. The most popular destinations are the Golden Triangle (Delhi, Agra and Jaipur) and also other regions in Rajasthan – Samode, Neemrana, Jodhpur, and of course, Udaipur. Incentive trips to Kerala are very regular and Mumbai and Goa are also quite popular. Bangalore, Chennai and Mahabalipuram are also on the circuit, but not that common.”
Expectations from a venue The Indian MICE industry comes with dynamic business opportunities and splendid venues for events, exhibitions, conferences and meetings. Evidently, the travel industry is thriving due to a phenomenal rise in MICE activities. While talking about India’s MICE industry, Sudeep Sarcar, General Manager, India Exposition Mart Ltd, shares, “We are witnessing the emergence of new destinations within the country. We are also seeing second-tier cities developing quickly and attracting MICE business from major cities such as Mumbai and Delhi. This is further fuelled by the opening of new hotels with MICE facilities, increasing the focus of DMCs. At the moment, I would agree that India’s MICE industry is fragmented, with less specialisation than some other destinations.” He believes that the main challenge, currently faced by the industry, is the global economic climate which has encouraged meetings industry suppliers to become a lot more resourceful to generate the greatest return on investment. He further informs that, “In the present scenario, the organiser basically wants a one-window operation from the venue so that they may save time and energy from approaching one department to another to meet their requirements. Also, since an exhibition centre caters to exhibitors and visitors from both India and abroad, the organisers expect the facilities to be world-class to avoid any awkward situation in front of their clients.” Right: India Expo Centre, Greater Noida
MICEtalk November 2013
Adding to the discussion, Shagun Sethi, Director - Sales & Marketing, Fairmont Jaipur, points out, “Availability of large room inventories, spacious and ﬂexible meeting/banquet spaces and the latest technology and infrastructure attract any event organiser. A positive history of successful events, a perception of safety and security, close proximity to leisure experiences and a range of quality accommodation are also crucial.” Today, technology largely inﬂuences venue selection because the needs of attendees diﬀer according to the theme, purpose, location and volume. Size of a convention centre is also critical because area layouts are speciﬁcally conﬁgured to maximise lines of sight and attendee participation. The availability of comfortable and luxurious on-site accommodation is also a major inﬂuencer clubbed with an eclectic array of ﬁne dining options. Below: Fairmont Jaipur
On comparing India with other destinations, Sanjay Grover, General Manager, TravelSpiderTM (A division of Paharpur Business Centre), opines that, “MICE industry has a huge scope for growth and is at a nascent stage in India. It is fragmented and requires to be streamlined. We need to have some eﬀective strategies to make it successful.” Discussing about the venue expectations, Sanjay updates that organisers expect a venue to be easily accessible in terms of domestic and international ﬂights and equipped with amenities like Yoga and Ayurveda Centre, Discotheque, Spa and Health and Wellness facilities along with sports activities. Above: Umaid Bhawan Palace, Jodhpur
Below: Spa/Wellness Centre at Lebua Lodge, Amer
“It is an added advantage if a venue is equipped with amenities like Yoga & Ayurveda Centre, Discotheque, Spa & Health and Wellness facilities along with sports activities like Tennis, Squash, Badminton, Golf Course, etc.
The need of the hour Marketing a destination
A key driver of success for a hotel and convention space is being able to market itself as an appropriate venue. Given the requirements of its guests, the eﬀorts involve marketing the city, highlighting the support infrastructure available and creating a unique experience for delegates.
Below: Lobby of The Leela, New Delhi
Michel Koopman, General Manager, The Leela, speaks of the same phenomenon, “Hotels are big beneﬁciaries of MICE business but ﬁrst the destination is to be sold. It is the allure of the destination that will invite traﬃc and only then can we get into the nitty-gritty of convention spaces. We need people to look beyond the perception of India as a mystic place and more as a MICE destination.”
Karan Anand, Head - Relationships, Cox & Kings Ltd, voices his opinion, “India attracts its fair share of MICE movements though we could do even better. In cities such as Mumbai, Delhi and NCR or for that matter Chennai, we need more 2 and 3-star hotels that can accommodate a large number of delegates. The government should also be more liberal in granting licenses to promote nightlife as it becomes very important when choosing a MICE destination for companies.”
MICEtalk November 2013
World-class Infrastructure India has the potential of becoming a leading MICE player, but the lack of integrated convention centres that people expect hampers the development per se. Naveen Rizvi, Sr. Vice President- India & Head, ICE- Integrated Conference & Event Management & TUI- Meetings & Incentives, says, “Though there has been considerable improvement in the number of hotels and convention centres being opened, lack of quality infrastructure is a major concern for MICE business in India. The country oﬀers myriad of experiences but the concentration is limited to a few places only. The Andaman & Nicobar Islands, oﬀering exotic beach vacations on the Indian Ocean, lack good quality hotels and have extraordinary high airfares for a domestic incentive tour. Agra - the city with the world famous Taj Mahal- has good MICE potential as it is situated on the famous Golden Triangle route, however, has no direct air connectivity. Another destination which lacks infrastructure from a MICE point of view is Goa. The destination has all ranges of hotels, event venues, ample of pre-post tour options, except for a good convention centre. Only Grand Hyatt Goa oﬀers convention facilities in its premises to accommodate up to 1000 people. Also the ﬁxed ﬂight arrival/departure timing in Goa is of concern for a good MICE Movement.”
Support from the government The government is providing ﬁnancial support for developing international convention centres and tourism-related infrastructure but it is a process that is moving at a snail’s pace. Priti Khanna, Chairperson, MCI Management India Pvt. Ltd., comments, “We need some standard operating procedures in place where the government steps in to provide support for conference movement. The challenge for us is not infrastructure. That’s secondary. Major challenge is government support to make India an inviting MICE destination especially in terms of approvals, permissions, letters, etc. Given the broad canvass the support needs to come from a joint eﬀort of all relevant stakeholders such as the government, airlines, hotels, convention centres, etc.” Below: Terminal 3 at the Indira Gandhi International Airport, Delhi
“ India has made stupendous development in terms of infrastructure and economy and is working on upgrading its MICE facilities.”
MICEtalk November 2013
Sanjay Grover, GM, TravelSpiderTM, also feels that taxes including service, luxury, entertainment, sales or taxes on transportation and aviation turbine fuel, levied across the tour operators, transporters, airline industry, hotels, etc., make India an expensive MICE destination. He further elaborates, “This deﬁnitely requires a focussed approach if we want MICE to become an integral segment of the overall Tourism Industry. At present, incentive is the major component in a mature MICE market. Indian corporate world has been showing interest in taking up MICE activities since few years. These days, companies reward their employees with special tour packages to motivate them. Starting from an adventure trip to a hill station to a desert safari, one can ﬁnd out ample of options to oﬀer as incentives. Incentive schemes have to be promoted, which is another challenge.” Above: Taj Lake Palace, Udaipur
Umaid Bhawan Palace, Jodhpur, is one of the largest heritage style boutique hotel.
As an emerging globalised service industry, MICE is valued by the government for its high growth potential, large opportunities for employment, large industry associations and eﬃcient utilisation of assets. India is synonymous to warm hospitality and rich cultural heritage and has a strong appeal as a MICE destination. With great hopes we can say that India is perched positively on the MICE path!
MICEtalk November 2013
Offering Exclusive Meetings and Incentive options
Australia offers a plethora of MICE options with a bent towards innovative incentive activities. More and more business travellers are choosing it as a prime destination to add ďŹ‚avour to their incentive activities. Hereâ€™s a breakdown of the cities and the popular activities available:
â€œAustralia oďŹ€ers an exceptional range of top-end corporate meeting experiences and unique incentive options that provide the perfect atmosphere to reward and energise. Australia has a competitive advantage in its vibrant cities, coastal lifestyle, native wildlife, and vast outback. For the year ended July 2013, there was 21 per cent increase in convention and conference arrivals from India, compared to the same period last year.â€? Nishant Kashikar, Country Manager India, Tourism Australia
why Australia? t8FMDPNJOHDVMUVSF t0VUTUBOEJOHCVTJOFTTGBDJMJUJFTBOEWFOVFT t*OTQJSJOHUFBNCVJMEJOHBDUJWJUJFT t&BTU"DDFTTGSPNBDSPTTUIFXPSME
Sydney Opera House at night
MICEtalk November 2013
Sydney Convention Centre , Darling Harbour
Cities with MICE facilities Australia has a host of cities, each oďŹ€ering their own unique experience for business events. Australiaâ€™s coastal centres are perfect for business events with excellent facilities right on the ocean front.
Sydney Sydney is one of Australiaâ€™s most cosmopolitan cities with meeting facilities and venues complemented by sustainable urban practices. Known for its architecture, the Sydney Opera House and Sydney Harbour Bridge make this city a very attractive MICE destination. Sydney Convention & Exhibition Centre, Darling Harbour t " NJOVUF ESJWF GSPN UIF BJSQPSU XJUI MJHIUSBJM and monorail station access. Ferries and water taxis provide a unique alternative journey between the
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Centre and the cityâ€™s harbourside attractions. t.PSFUIBOnFYJCMFNFFUJOHSPPNTGPSVQUP delegates, six exhibition halls and 30,000m2 of total exhibition space. t 1SPWJEFT TVQQPSU TFSWJDFT TVDI BT DBUFSJOH WJEFP productions and event management. Signature Incentive Activities t ÍłF 4ZEOFZ )BSCPVS #SJEHF $MJNC ÍłJT IPVS journey will provide some breathtaking views. t "O FYDMVTJWF UPVS CFIJOE UIF TDFOFT BU UIF 4ZEOFZ Opera House. Popular as an events location, the Opera House also caters Indian food. t&NCBSLPOBDPSQPSBUFUFBNCVJMEJOHTBJMJOHSFHBUUB on Sydney Harbour. t 'FFM UIF UISJMM POCPBSE B )BSMFZ%BWJETPO motorcycle en route to the famous Bondi Beach.
Gold Coast With 70 km of coastline, theme parks, private islands, 35,000 accommodation rooms and more than 600 restaurants and cafes, Australiaâ€™s Gold Coast continues to enhance its business events reputation through the acquisition of major infrastructure, the growth of unique venues and diďŹ€erent incentive based activities. The Gold Coast oďŹ€ers award-winning, purpose-built convention venues combined with unique meeting spaces. The city can cater up to 6,000 delegates.
Signature incentive activities t -FBSO IPX UP SJEF UIF (PME $PBTUT GBNPVT XBWFT with an Australian surf instructor. t 5SZ UIF TQFFE KFU CPBUJOH QBSBEJTF CPBUJOH XIJMF touring the houses of the rich and the famous. t"SSBOHFBEJOOFSEBUFXJUIBEJÄ‰FSFODFBOEJOEVMHF your delegates in a private evening at the picturesque .D-BSFOT -BOEJOH ÍłF 4PVUI 4USBECSPLF *TMBOE location can be set up for intimate dinners, complemented by the luxurious cruise home. t &OKPZ BO FOUFSUBJOJOH QSFTFOUBUJPO XIJMF EJOJOH just metres from rare Bengal and Sumatran tigers. Delegates can even pat the tigers. t " NJOVUF IFMJDPQUFS SJEF GSPN UIF (PME $PBTU to the island of Tangalooma, famous for feeding dolphins, is an unparalleled experience.
Gold Coast oďŹ€ers award-winning, purpose-built convention venues combined with unique meeting spaces.
The Palazzo Versace the Gold Coast Queensland, Australia
Skyline of Sydney
Gold Coast Convention and Exhibition Centre
Melbourne A city of style and substance, Melbourne has more than 25,500 rooms located in the Melbourne Tourist Region with approximately 16,100 rooms in the City of Melbourne and 9,400 in the central business district. Incentive Options t4BJMJOUPUIFTUVOOJOH:BSSB7BMMFZJOBOIPUBJSCBMMPPO at sunrise then sharpen your wine appreciation skills at acclaimed vineyards. t A(P HSFFO GPS B HPPE DBVTF KPJO B DPBTUBM SF vegetation program.
venue capacity .FMCPVSOFIBTBXJEFWBSJFUZPGnFYJCMFNFFUJOH BOETQFDJBMFWFOUWFOVFT GSPNGVOLZXBSFIPVTF conversions to historic homes. The â€˜Six Star Green Starâ€™ rated Melbourne Convention Centre boasts a 5,500 seat plenary, 52 meeting rooms, grand banquet room and foyer for 8,400 guests. The integrated Melbourne Exhibition Centre is 30,000 sqm.
Above: South Wharf & Melbourne Convention and Exhibition Centre Below: The bright green blob-like sculpture by Perth-born artist James Angus, at Forrest Place
Above: Formula One Grand Prix
Perth The sunniest city in the world, Perth boasts coastal charm, colonial history, fantastic seafood and fabulous wine. Perth has over 8,000 rooms to suit a variety of budgets. Incentive options t %JWF XJUI XIBMF TIBSLT TJUVBUFE PO "VTUSBMJBT Coral Coast. t $PNF GBDF UP GBDF XJUI "VTUSBMJBT GBNPVT BOJNBMT - pet koalas, wombats and other native wildlife at Caversham Wildlife Park t$PORVFSZPVSGFBSTBOEBCTFJMEPXOUIFTJEFPGPOF of Perthâ€™s iconic structures, the Bell Tower.
venue capacity Perth Convention Exhibition Centre has 15,000sqm of exhibition ďŹ‚oor space and a plenary facility for 2,500 delegates, supported by 18 additional meeting rooms.
MICEtalk November 2013
Melbourne lures MICE travellers
Below: The Arts Centre, Melbourne
Melbourne moves strategically further in inviting incentive movement to Australia. MICEtalk puts forth their new incentive scheme to enhance group movement. ‘Melbourne Values You’ oﬀers (Support from Melbourne Convention Bureau (MCB))
he Melbourne Convention Bureau (MCB) has teamed up with 30 of its members in the categories of hotels, venues, attractions and team-building companies to bring a series of special oﬀers designed to make booking and planning an event in Melbourne not only seamless but cost eﬀective. The following table outlines the list of discounts or complimentary services available through Melbourne’s premier business events suppliers, which includes everything from free Wi-Fi and hotel room upgrades to reduced entry into attractions and on food and beverage packages. GROUP SIZE
100 – 299
500 and above
MCB SUPPORT Welcome Pack A Welcome bags, Ofﬁcial Visitors Guide, Melbourne map Souvenir for every delegate Welcome banner at Melbourne Airport VIP gifts (numbers to be pre-determined) Welcome letter from MCB’s CEO Welcome Pack A Hosted pre-event site inspection including ground transfers, ofﬁcial meals and accommodation for one delegate (3 days, 2 nights)
Welcome Pack B Welcome speech by MCB’s CEO Hosted pre-event site inspection including one economy ﬂight, ground transfers, ofﬁcial meals and accommodation for up to two delegates (3 days, 2 nights) Financial support towards use of the Melbourne Convention and Exhibition Centre, if applicable (subject to government approval)
MICEtalk November 2013
To take advantage of these oﬀers, organisations must adhere to the following criteria: t"QQMJDBCMFUPDPSQPSBUFNFFUJOHTBOEJODFOUJWFQSPHSBNT t.JOJNVNPGEFMFHBUFTUSBWFMMJOHBUUIFTBNFUJNF t.JOJNVNUXPOJHIUTTUBZJO.FMCPVSOF t(SPVQTUPCFDPOmSNFEGPS.FMCPVSOFCZ%FDFNCFS t(SPVQTUPUSBWFMUP.FMCPVSOFCZ%FDFNCFS t/PUBQQMJDBCMFUPHSPVQTBMSFBEZDPOmSNFEGPS.FMCPVSOFQSJPSUPUIF launch of this program in February 2013 Please note: Additional terms and conditions may apply. All costs quoted are in Australian dollars.
makes India more attractive for MICE
The depreciating of the Indian rupee is ringing alarm bells across sectors in the country. The ﬂuctuating dollar is on everyone’s mind. MICEtalk talks to some hotel stalwarts to know how the hotel industry is going to be affected and what is the next step forward? Read more...
MICEtalk November 2013
Hoping for Positive Signs JAGAN LASCHER General Manager, Pullman Gurgaon Central Park â€œMICE Industry dynamics are relatively sensitive to currency nVDUVBUJPOT*OEJBIBTCFFOXJUOFTTJOHBHSPXUIJO.*$& EPNFTUJDBOE JOUFSOBUJPOBMDPOGFSFODJOH UJMMTMPXEPXOJOFDPOPNZTUBSUFEUBLJOH JUTUPMMPOJU*GXFMPPLDMPTFMZ POFDBOPCTFSWFUIBUXFIBWFCFDPNF more lucrative and competitive for large International Conferences visa-vis regional destinations like Singapore, Bangkok, Hong Kong, etc. In recent times, Indian hotels have seen increased dependency on domestic conferencing. Since a strong dollar has hit aviation fuel prices, resulting in hike in airfares, overall budgets for domestic conferences IBTJODSFBTFE XIJDIIBTGVSUIFSJNQBDUFEUSBWFMPVUPGNFUSPDJUJFT 8JUIJODSFBTFEJOWFOUPSZBOEBTISJOLJOHNBSLFU "33TIBWFDPNF VOEFSNPSFQSFTTVSFBTXFMM0ODFUIFFDPOPNZTUBCJMJTFT XFBSF IPQFGVMUIBUUIF.*$&JOEVTUSZXJMMTIPXTJHOTPGQPTJUJWFHSPXUIw
India has become more lucrative and competitive for large International Conferences vis-a-vis regional destinations like Singapore, Bangkok, Hong Kong, etc.
Witnessing Marginal Growth VELLA RAMASAWMY General Manager, Kempinski Ambience Hotel, Delhi i*UIBTOPXCFDPNFCFOFmDJBMGPSUIFJOUFSOBUJPOBM.*$&UPDPOEVDU NFFUJOHTBOEDPOGFSFODFTJO*OEJBPXJOHUPUIFXFBLFOJOHSVQFF8F IBWFTFFOBNBSHJOBMJODSFBTFJOMFBETCVUOPUBTJHOJmDBOUJODSFBTF8F BMTPQMBOUPNPWFUP%PMMBSQSJDJOHXIJMFRVPUJOHGPS.*$&CVTJOFTT 8FBSFSFBEZUPDBUFSUPMBSHFGPSNBUDPOGFSFODFTBMPOHXJUI8PSME DPOHSFTTFTJOUP*OEJB4JODFXFOPXIBWFUIFQSPEVDUTUPTVQQPSUMBSHF GPSNBUUFEFWFOUT *UIJOL JGXFNBSLFUBOEFYFDVUXFMM *OEJBDPVMECFB XPOEFSGVMFYPUJDEFTUJOBUJPOGPSMBSHFGPSNBUDPOWFOUJPOTw
We are ready to cater to large format conferences along with World congresses into India. MICEtalk November 2013
Expecting customers from new markets SAURABH KHURANA Director of Business Development & MICE, Shangri-Laâ€™s - Eros Hotel, New Delhi i*OEJBIBTCFDPNFNPSFBUUSBDUJWFEVFUPUIFXFBLFS*OEJBOSVQFF*UJT important to note that the rupee had depreciated by about 15-16 per cent against the greenback over the last six months and hence, the consumers have shifted their focus to non-dollar destinations. 8JUIHSFBUFSCVZJOHQPXFSJO*OEJB XFIBWFXJUOFTTFEBOJODSFBTFJOOVNCFST GSPNLFZNBSLFUTMJLF6,BOETPNFVODPOWFOUJPOBMNBSLFUTMJLF"GSJDB8FIBWF OPUFEUSBDUJPOPOQSFBOEQPTUTIPXUPVSBUUFOEBODFBTXFMM *OEJBJTQPJTFEUPESJWFBMPUPG.*$&5PVSJTNJO*OEJB5IFOFYUTUFQGPSXBSEGPS the MICE Industry is building up of quality convention centres in the country in NFUSPDJUJFTXIJDIXJMMFOBCMFUIFDPVOUSZUPCJEGPSBWFSZMBSHFTDBMF .*$&FWFOUTw
With greater buying power in India, we have witnessed an increase in numbers from key markets like UK and some unconventional markets like Africa. Below: Lobby of Shangri-La, New Delhi
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Roaring Meg on the Kawarau River
MICEtalk November 2013
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USP of New Zealand )PUFMTBOEDPOGFSFODFDFOUSFTIFSFBSFXFMM equipped to cater to different requirements and offer a range of Indian-style vegetarian options BTXFMM NBLJOHJUUIFmSTUDIPJDFGPSNBOZ*OEJBO travellers. Language is not a barrier as English is POFPGJUTUISFFPGmDJBMMBOHVBHFT CFTJEFT.BPSJ BOE/FX;FBMBOE4JHO-BOHVBHF
MICEtalk November 2013
Popular activities for incentive trips Companies can reward their best employees with all manner of experiences, from exhilarating jet boat safaris and heli-skiing to award winning food and wine, luxurious spas and fascinating Māori cultural experiences. There’s also a wide range of luxury accommodation available, from lakeside villas with awe-inspiring views to cliﬀ-top lodges with world class golf courses on site.
t$IBMMFOHF ZPVSTFMG XJUI TFB LBZBLJOH rafting, abseiling and other outdoor activities near Dunedin. t%FTDFOEVOEFSHSPVOEGPSBOFYDJUJOHDBWJOH experience with Adventure Waikato. Don’t miss The Tomo Escape – abseil into an underground world with your team and work together to ﬁnd your way out. t"U Agroventures, near Rotorua, race against each other in teams of two on the Schweeb – a unique pedal-powered monorail circuit. tScale New Zealand’s tallest building, the Sky Tower, for a SkyWalk around the tower’s spectacular outdoor walkway. A full body harness and overhead safety lines keep you safe as you gaze over Auckland from 192m up.
MICEtalk November 2013
t)FBE UP 8BJIFLF *TMBOE GPS UIF Wild on Waiheke experience. Try archery, laser clay bird shooting and brilliant team-building challenges such as the Great Escape – an experience that is part ‘Amazing Race’, part ‘Survivor Waiheke Island’. t&OKPZ 3600 view of Auckland: The Only way to experience the Auckland Harbour Bridge by foot! Climb under, around, up and over one of Auckland’s
Above: Sky Diving over Lake Taupo Below: Race down a mountainside on a three-wheel luge kart at Skyline Rotorua
most iconic landmarks on this 1.5 hour personally guided tour with extensive commentary. t5SBWFMUPTerrace Downs Resort for team-building experiences in the foothills of the Southern Alps. Options include clay target shooting and archery, and there’s also a world-class golf course on site. t'MZUISPVHIUIFforest canopy in Queenstown. This unique experience involves zipping through the trees while harnessed to a zipwire or ﬂying fox. t&YQMPSF UIF CBDLDPVOUSZ BSPVOE 2VFFOTUPXO PO B Nomad oﬀ-road adventure. tMoonlight Country OFBS 2VFFOTUPXO PĉFST tailor-made team-building experiences including orienteering, sheepdog trials, clay target shooting and quad bike riding. tMountain Biking: Rotorua has over 90 km of worldclass mountain biking trails – all located in lush native forests - that are popular with both amateurs and experts alike. tMilford Sound: Milford Sound is breathtaking in any weather. The ﬁord’s cliﬀs rise vertically from the dark waters, mountain peaks scrape the sky and waterfalls cascade downwards. Boat cruises are an excellent way to experience the Sound. t%JTDPWFS UIF MVYVSJPVT Boomrock Lodge near Wellington and experience rally car racing, all terrain 4WD, archery, knife throwing, extreme golf, clay target shooting and a chance to ﬂy a helicopter.
Above: Challenge yourself with some adventurous outdoor activities in Queenstown Below: Boasting steaming mineral pools and luxurious mud treatments, Rotorua is a haven for relaxation.
MICE and Leisure Drive New Inventory in Kochi Megha Paul
Owing to the boom in tourism, IT and the shipping sector, Keralaâ€™s commercial capital is developing as the focal point for hospitality in the state. Used as a transit point, enough demand from MICE and leisure segments has helped in the evolution of the destination.
Above: Lobby of Crowne Plaza, Kochi
MICEtalk November 2013
his September, Kochi witnessed two important events in the travel and hospitality sectors. The Indian Association of Tour Operators (IATO) organised its 29th BOOVBM $POWFOUJPO BU -F .FSJEJFO Kochi and the Federation of Hotel and Restaurant Associations of India (FHRAI) concluded its 48th annual convention at the same venue. The region that was earlier used more as a transit point was undersold in Kerala. With a slew of events in the past and enough demand from the MICE and leisure segments has helped in the evolution of the destination. According to Saji Joseph, General Manager, Le Meridien Hotel, Kochi, MICE is not just about a meeting but also about value proposition that oﬀers more to clients. Kerala has a lot to oﬀer in terms of cultural learning, culinary journeys, Ayurveda and wellness that clients can take back. This makes it easier for the hotels to market the destination. In South India, Kerala has been considered a hub for medical events. This has been a ﬂourishing segment for long. With new inventory coming in the city, the hotels need to market and showcase the destination globally for other industrial and service segments. Feels Shilendran M, Vice President-Sales, CGH Earth, hotels in Kochi are based in two geographical locations. One is the hotels in the region of Kakkanad, which is the fastest developing commercial and IT destination. Hotels in this area are mainly focusing on corporate segment, which has seen a relative growth in the last two years. “Thus, prices are extremely competitive. In the other side of Fort Kochi, the hotels cater to strictly leisure clientele. This side of Kochi needs to garner more investments and gear up to emerge as a MICE destination,” he informs.
Hotels in this area are mainly focusing on corporate segment, which has seen a relative growth in the last two years.
Talking about the Kochi hospitality, Sanjay Kaushik, General Manager, Crowne Plaza Kochi, points out, “Kochi has emerged as a gateway to Kerala in the last ﬁve years. The hospitality industry has seen a major transformation from the city being dominated by local and regional players to the launch of almost all major global hospitality players. Kochi was treated as a typical transit destination but now it has evolved as an emerging destination for MICE. The growth in corporate and IT segment has increased tremendously since most of the corporate giants have anchored in the city with their corporate oﬃces. This has boosted the hotel industry by reducing dependence on seasonal international leisure travellers. Consequently, it has helped the industry to have an equal mix of domestic and international or business and leisure travellers.” The region is witnessing occupancy of about 50 per cent in the luxury ﬁve-star category, he adds. Below: Holiday Inn, Kochi
England Offering exclusive MICE opportunities
England is not an unfamiliar destination to Indians and London has always been a favourite place for MICE and leisure travellers. Reem Khokhar, Regional Manager – Asia Paciﬁc, VisitEngland, in conversation with MICEtalk clariﬁes some misconceptions related to visa clearance, shopping in London, etc., and provides vital information related to MICE opportunities in the country. What kind of growth do you see from India in the MICE segment? Business visitor numbers from India to England was approximately 90,000 in 2012. We’re hoping to see an increase of at least an additional GBP 2 million worth of business.
How do you intend to position England in India? England is synonymous of world-class facilities, variety, accessibility and a truly memorable experience. You can explore the excellent range of world class conferencing facilities across the country – from Brighton to NewcastleGateshead; unique venues for meetings or gala dinners like Spitbank Fort where you could have a lovely private island reserved for the group or a stunning gala dinner in Bath at the Roman Baths and Pump House with an atmospheric backdrop of the steam rising over the hot water springs, the torches alight with the magniﬁcent Bath Abbey rising up in the background.
accessibility England is a compact country. If in a city, you’re never very far from the countryside. Thus you can easily integrate a varied landscape into your itinerary – planning a fun treasure hunt in the countryside for a day or adventure sports like coasteering around the coastal parts of the country.
MICEtalk November 2013
There are other Asian destinations which get a major chunk of the Indian MICE traﬃc. What are you doing to increase your market share? As groups look for new experiences and destinations, we feel that England has a very strong oﬀering. There is a familiarity, yet a novelty attached to the image of the country, because there are so many great destinations and experiences that MICE groups may not know of and are intrigued when they learn about how much more is on oﬀer. We reach out to various stakeholders in building awareness and promoting the destination. Attending events like IBTM India and other MICE B2B events to network with MICE operators, associations and corporates. We also do one-on-one meetings in a few key cities and have participated in corporate networking events. Destination training in the metros along with the other British tourism partners for the travel trade; as well as in-oﬃce trainings on request for sales teams; and MICE brochures with a few key operators, are ways in which we are working to increase awareness and reach out to the relevant audience. Media FAM trips and some online promotional activity for MICE organisers across the Asia-Paciﬁc region are also in the pipeline.
What kind of challenges do you face dealing with the Indian market specially with big MICE groups? Our biggest challenge is changing perceptions – expense being something that comes up sometimes.
yours ofďŹ cially
Above: Newcastle Gateshead Below: Royal Pavilion2, Brighton
England has so much to oďŹ€er to MICE groups. Many organisers may not be aware that on certain components of MICE trips, one can claim the value added tax and may save up to 20 percent of the total costs. $PTUTWBSZJO&OHMBOEBOEXIFUIFSJO-POEPO XIFSF one can get some really cost-eďŹ€ective options as well DPOUSBSZUPQPQVMBSCFMJFGPSPVUTJEFPG-POEPO DPTUT do come down as well as prices for accommodation; BUUSBDUJPOT FUD-BDLPGBXBSFOFTTSFHBSEJOHEJTUBODFT PSWBSJFUZJOFYQFSJFODFPSGPPECFZPOE-POEPOJTBMTP something we are working on. The perception that visas are hard to get is misleading â€“ as most Indians who apply for a business or visitor visa get one. Yes, it does involve some QMBOOJOH CVU6,7JTBTSFDFJWFEBMNPTU WJTJUPS visa applications in 2012 and issued almost 102,000. They received 56,000 business visa applications in 2012 and issued almost 54,000. The advantage for MICE groups are that their timing of their travels are pre-decided, which gives one enough time to plan for a group.
MICEtalk November 2013
Explore Russia’s tourism market at MITT Date: March 19–22, 2014 Venue: Expocentre, Krasnaya Presnya, Moscow Russia’s largest and most established travel and tourism exhibition, MITT’s 21st edition brings together the industry’s most inﬂuential professionals to explore Russia’s fast-growing outbound tourism market. With over 3,000 participating companies and 198 destinations, MITT is an excellent strategic meeting place for the international travel industry and an opportunity to catch up with current and potential clients. It enables participants to increase awareness of their destination, gain a real feel for the Russian travel market and gauge the demand for their services. MITT welcomes both trade and consumer visitors, with speciﬁc ‘trade only’ days. -PDBUFE BU UIF &YQPDFOUSF JO DFOUSBM .PTDPX OFYU UP 7ZTUBWPDIOBZB NFUSP TUBUJPO .*55 JT DPOWFOJFOUMZ accessible by a network of public transport links. Over the four days during MITT, an intensive business programme will be held in 15 conference halls. It will include press conferences, presentations of new destinations and services, seminars, master-classes and other events. For more details visit www.mitt.ru.
How often have you strategised on the correct time to reach the airport to catch a ﬂight and how often have you gotten the timing perfect? You could keep a big margin and factor all obstacles and yet at times you rival an Olympic champ making the ﬁnal 100m dash all the way to the aircraft. While some other occasions leave you with time enough to twiddle your thumbs and regret your own punctuality. Well! Which situation do you prefer?
rankly, your preference has no impact on the schedule departure time. So you can sweat it, stress it or shun it, that ﬂight will take oﬀ just when it is supposed to. Even though there may be technical delays, the only thing that is relevant is that you know you will make it to your next destination. Now reﬂect at life from the same angle. We are all ambitious and we have goals and we keep waiting for the right opportunities that will take us to our next level, the next destination. Again what is relevant is that we know what the next destination is. We continue to direct our eﬀorts in the right direction and have faith that we will reach where we want. But also remember things will happen when they are supposed to – The ﬂight will take oﬀ when it is supposed to. A lot of stress happens in life when we don’t get what we desire immediately. So if you feel you are ready for a raise or a promotion and it doesn’t happen one loses faith and is frustrated but if you knew in advance that the promotion was a year away and there was a logical reason why it didn’t come through right away – I guess you could crib but would you still get stressed about it. ? Everybody recommends that we live in the ‘present’, but sometimes the ‘present’ becomes a little
MICEtalk November 2013
too overwhelming. Overawed, we start deﬁning our entire life with that one lens and the big picture gets hazy. To make the big picture a lot clearer, we need to remember that the future is only a moment away and will bring with it, a lot of new perspectives, new insights, deeper understanding and a whole lot of fresh opportunities. So sit back and relax, and ponder on the proverb ‘This too shall pass’. And after you have absorbed the essence, analyse your options (and if you are truly positive in your approach, then analyse your opportunities), and consider what actions can you take? And like the ﬂy by wire technologies that planes use to overcome turbulence, glide back to your chosen route. There will be some around you who will cry in alarm, but they are only voicing their fears. You are responsible for the way your life shapes up so take charge. Taking charge does not stop you from seeking support but just reinforces your desire to move ahead. So you can still debate the time you want to reach the airport but choose to accept the outcome as only a step in the long journey ahead. For further details contact email@example.com
Exhibiting Offering International MICE Potential ITC Grand Chola Neha Oberoi
A tribute to Southern India’s greatest empires – the Imperial Cholas, The ITC Grand Chola is located in Guindy in close proximity to Chennai’s business district. It is also the closest luxury hotel to the IT hub on the Old Mahabalipuram Road. The hotel boasts 522 rooms and 78 serviced apartments.
past events Apart from high-proﬁle destination weddings, luxury car launches, it has hosted prestigious exhibitions like World Crafts Council BUUIF3BKFOESBCBORVFUIBMM 0NLBSB"SU&YIJCJUJPO *OEJB-JWF*OUFSOBUJPOBM$POWFOUJPO UIF*OEJBO"TTPDJBUJPO$POHSFTT Madras Week celebrations and art exhibitions in support of noble causes, to name just a few.
MICEtalk November 2013
location The ITC Grand Chola is 7 kms from the domestic and international airport and the proposed metro line is just a stoneâ€™s throw away. Convention space Rajendra is one of the countryâ€™s largest pillar-less banquet halls and can accommodate a ďŹ‚oating crowd of 3000. It has its own pre-function area of 1584 m2 and can be divided into eight separate halls, each with sound prooďŹ ng possibility. Hence, it facilitates hosting multiple functions simultaneously. *U BMTP GFBUVSFT B QSJWBUF 7*1 FOUSBODF B GSFJHIU elevator capable of accommodating luxury cars, drop EPXOTDSFFOTBOE-$%QSPKFDUPST Kaveri meeting rooms are four spaces, of a total area of 240 m2. Keeping in sync with individual requirements, these 4 boardrooms can seat 12 guests each and are versatile enough to be merged into one distinct meeting space. Tanjore is equipped with futuristic boardroom UFDIOPMPHZMJLFQPQVQ-$%EJTQMBZT IJHIEFmOJUJPO cameras which can be controlled directly from the table and drop-down screens. Spread across 980 sq ft, it can seat 24 persons. Cuisine & Relaxation ITCâ€™s tradition of culinary excellence is reďŹ‚ected in: the Royal Vega - luxury vegetarian cuisine of India, Ottimo â€“ the Italian kitchen, Pan Asian, the Indian North West Frontier Cuisine at Peshawri, the all-day dining at CafĂŠ Mercara Express, the ďŹ nest threemeal buďŹ€et experience at Madras Pavilion, sinful indulgences at Nutmeg â€“ the Gourmet Shop and The Cheroot â€“ .BMU$JHBS-PVOHF This is further complemented by ITCâ€™s internationally acknowledged indigenous spa brand, Kaya Kalp â€“ The Royal Spa and The Marina pool complex.
Imperial Exhibitions ITC Grand Chola presents dynamic spaces, enhanced by futuristic technology and state-of-the-art features, making it the preferred choice for exhibitions and expos. Their dedicated team of professionals provide seamless support in designing, planning and executing your event. Imperial Exhibitions can be tailor-made to your needs.
Customised MICE ITC Grand Chola oďŹ€ers several options for MICE which can be customised in accordance with the preferences of its guests. tPremium Meetings allows you to arrange meetings amidst luxurious environs as you choose from an array of gastronomic delights specially crafted and customised for your requirements. tDynamic Meetings provide the perfect blend of business and pleasure. Enjoy your meetings with a delightful culinary mix in its grandest setting. t.FFU %JOF -PPL GPSXBSE UP DSJTQ BOE FÄŠDJFOU business meetings with our Meet & Dine option. Green Meetings #FMJFWJOH JO 3FTQPOTJCMF -VYVSZ UIFJS NFFUJOHT BSF conducted with eďŹ€orts to reduce carbon footprint. The deliverables, right from the emissions of the lighting they use to the size of the dinner plates, add towards a greener tomorrow.
MICEtalk November 2013
A Unique Yoga Festival
December 21-22, 2013 Goa
Martin da Costa, CEP, 70 EMG
Elaborate on Zambhala, its signiﬁcance and how did you feel the need to organise a yoga festival? India’s domestic wellness and spiritual tourism market is growing at a healthy rate, and of course, Zambhala will act as a focus for it. Zambhala is the largest festival of Yoga, Spirituality, Music and Dance ever organised in India. It features many from India and the world’s greatest experts in the ﬁve classical forms of Indian Yoga, together with masters from the US, France, Canada and South East Asia. How have Corporates accepted Yoga within their business events? Certainly in the USA, where over 20.4 million adults (8.7 per cent of the adult population) practice Yoga, corporate Yoga has become a mainstay of many internal HR and ﬁtness programmes. In India, where, in a sense, Yoga is ‘in us’, the organised corporate sector has been slow to take it up - but we have no doubt that we are at the rising edge of a very large wave. What does India oﬀer in terms of spiritual tourism? Spiritual Inbound Tourism into India is dominated by Yoga and the culture and practice of staying in an Ashram. The diﬀerent spiritual practices that attract tourists are myriad: At Zambhala, in addition to covering the most important 5 schools of Indian Yoga, along with many other forms of Yoga, we are featuring speakers and experts of diﬀerent spiritual and health related disciplines: for example, past life regression, pranic healing, meditation, dream interpretation, ﬁtness, dance therapy, together with the world’s leading Nutritionists and naturotherapists. Why have you chosen Goa as a venue for this festival? Goa still retains the purity of the 1960’s experience: a clean beach, waving palms, a laid back and welcoming
MICEtalk November 2013
energy. And also, we have on the 21st and 22nd December a huge captive audience in Goa to enjoy themselves, and, we hope, they will experience a world that is entirely diﬀerent from their normal urban existence. Diﬀerentiate Zambhala from other yoga festivals and mention its USP. Zambhala is diﬀerent, it is unique for India in that it brings together many worlds - Yoga, Spirituality, Fitness, Diet, Health, Mental and Physical balance and places them gently within a luxurious, modern and comfortable festival environment. We will have music and dance. Do you practice yoga and how does it beneﬁt you? I do, and it helps me strengthen - physically and mentally - my ability to deal with a busy work and home life.
the Right Handshake
The recent furor over the ‘casual’ handshake extended by Microsoft founder Bill Gates to South Korea President Park Geun-hye raised several questions – Was it a case of cultural differences or plain bad manners? Also, was Bill Gates trying to show superiority by tucking one hand in his trouser pocket while extending the other to the Korean President?
Shital Kakkar Mehra Practitioner of Corporate Etiquette and International Protocol in India
American President Obama’s greeting style came under ﬁre when he extended a combination of a handshake and an awkward 90 degrees bow to the Japanese Emperor.
MICEtalk November 2013
andshakes in politics grab attention. American President Obamaâ€™s greeting style came under ďŹ re when he extended a combination of a handshake and an awkward 90 degrees bow to the Japanese Emperor. Bill Clintonâ€™s smiling face as Israeli Prime Minister Yitzhak Rabin and Palestinian leader Yasser Arafat shake hands was a high point of his presidency. Closer home, Rahul Gandhiâ€™s unique demonstration of Chinaâ€™s strong â€˜push-you-downâ€™ tactics by extending a bone-crusher to the host at a high-powered industry meet was much talked about. Tips for a good handshake Right hand: At meetings and networking events, keep your right hand ready for a handshake. Hold your folder or drink in the left hand (the condensation from a chilled drink can make your hands clammy). Body language: Handshakes create the best impact when accompanied with direct eye contact and a smile. While shaking hands, never look over the personâ€™s shoulder in a bid to spot a more important person. Present correctly: Keep your hand perpendicular when extending for a handshake; palm down can be viewed intimidating or aggressive while palm up is translated as subservient in body language. Convey warmth: Extend a ďŹ‚at palm and connect with the other personâ€™s web (skin between thumb and index ďŹ nger).
Keep your hand perpendicular when extending for a handshake
Handshakes to avoid Bone-crusher: This macho handshake is extra ďŹ rm and displays physical power. It intimidates the other person and non-verbally conveys that you like to maintain a dominant position. Limp handshake: This kind of handshake conveys lack of self-esteem and conďŹ dence. Glove handshake: Common amongst political leaders, it involves covering the personâ€™s hand with both your hands to subtly signal â€˜I am there for youâ€™. This handshake is ideal for funerals and condolence meetings. Extended handshakes: Pumping the hand several times and refusing to let go is embarrassing and creates awkwardness.
Expanding Horizons Before getting any property on board, -PSET IBT BMXBZT DPOTJEFSFE UIF importance and value of MICE travellers. Abiding by the rule with 19 operational QSPQFSUJFT -PSET IBT IVHF DPOGFSFODF and board rooms at 13 of its properties. Namely: Ankleshwar, Surat, Silvassa, Bhavnagar, Kandla, Jaipur, Kathgodam, Porbandar, Rajula, Saputara and 7BEPEBSB 0VU PG UIF MJTUFE QSPQFSUJFT our Kathgodam Hotel has the largest banquet in town and Silvassa Hotel has 5400 sq ft of pillar-less banquet. Addressing to the need of corporates, -PSETPÄ‰FSTTNBMMCPBSESPPNTBTXFMM -PSETVOEFSTUBOETUIFOFFEPGJUTDMJFOUT and do arrangements accordingly.
Recently, Lords was awarded as â€˜The New Fastest Growing Hotel Chainâ€™ for the second time in a row.
Providing exhibitors with revenue generating leads It is no secret that exhibitors attend events in order to ﬁnd new business, re-establish existing relationships and demonstrate products and services. New tools, marketing methods and communication systems add greater value to an exhibitor’s participation; before, during and after the event.
The fully-customisable software integrates with the event’s existing website and also oﬀers new and exciting revenue generating products. 54
MICEtalk November 2013
h In recent years, Event Apps have become a dynamic promotional and resource sharing tool that exhibitors have been able to harness and exploit. Recent enhancements to these apps, such as true leads modules (not basic business card capture scanners) which allow real-time lead capture and analysis, have added additional real return on investment for exhibitors. New Software Platform GoExpo, founded in 2008, is the tradeshow software designed to bring more qualiﬁed buyers to exhibitor booths by matching attendees to their product interests. It provides a private social networking platform, an online exhibitor directory, interactive ﬂoor plan, dashboard emails, newsletters, an online conference/ speaker system, show planners, booth contracts, B TZTUFN GPS NBOBHJOH 7*1IPTUFE CVZFS FWFOUT segment marketing, social networking, messaging, appointment scheduling, a self-service portal, exhibitor email invitations, 3rd party support, mobile apps, and many other easy-to-use features that enhance the show experience for the attendees, exhibitors and show management. GoExpo integrates seamlessly with leading event apps, allowing registrants to immediately access the system upon the completion of their registration
and exhibitors to immediately access the system upon completion of their booth contract. Using the attendees’ demographic proﬁles, GoExpo’s search engine returns recommended exhibitors, products and seminar matches in real-time. Attendees can easily add these recommendations to their planner, or contact exhibitors for more information via the internal GoExpo messaging system. In addition to traditional sponsorship opportunities, exhibitors can purchase enhanced product listings and entries in an online (or onsite) product showcase. All purchases are handled online through the secure e-commerce interface in GoExpo or can be entered manually when the event wishes to collect payments directly. For more info visit www.goexposoftware.com
about the author Darren Edwards is the founder of Invisage Creative Services in Australia. With more than 20 years’ experience and knowledge in the meetings and events industry, Darren continues to drive creativity in events and the way they are run. Contact: firstname.lastname@example.org
Movements The Lalit Chandigarh welcomes new GM Ashish Gawari is the new General Manager of the The Lalit Chandigarh, moving from his previous role as General Manager of the The Lalit Srinagar. In his new role, he will be responsible for the management of this business property which is also a recent venture of The Lalit Suri Hospitality Group.
Park Inn by Radisson Gurgaon Bilaspur appoints new GM Akash Roy Saigal is the new GM for Park Inn by Radisson Gurgaon Bilaspur. He has 13 years of hospitality experience, out of which he worked as General Manager at The Palms Town and Country Club, Gurgaon for three years. A great team player, he is well-versed in maintaining the positioning of the brand in a competitive market.
Tourism New Zealand The Suryaa, New Delhi appoints new GM The Surya announces the appointment of Pankaj Mathur as its new GM. Pankaj comes with a rich experience of over two decades and has worked signiﬁcantly with International Hotel Chains like Starwood, Hyatt, Marriott, Oberois, Taj and ITC Welcomgroup. In his new role, he will help enhance the image of the organisation through directing the operations of the business with focus on identifying and managing growth opportunities; to rebrand and reposition The Suryaa as singularly the main choice among the leading hotels of New Delhi.
Sheraton Bangalore Hotel at Brigade Gateway appoints Director Sales & Marketing
Debanjan Kundu is the new Director D Sales & Marketing of Sheraton Bangalore Hotel at Brigade Gateway. With over 10 years’ experience in the hospitality industry, Debanjan has demonstrated capabilities in evolving innovative sales and promotional strategies. Prior to joining Sheraton Bangalore, he was the Director of Sales at Westin Hyderabad Mindspace and was associated with Starwood since March 2011.
MICEtalk November 2013
appoints Country Manager, Marketing Communications Manager and PR Manager Neha Bola joins Tourism New Zealand as Country Manager. Neha has over 12 years of experience in the travel and tourism space with experience in Business Development, Product Development, Contracting, Sales, Operations, and CRM.
Nisha D’souza has been appointed to the role of Marketing Communications Manager. She has rich experience of working with Blue Square Consultants, Cox & Kings, and Ogilvy One.
Naomi Lobo is the new PR Manager. She has previously handled media relations for Korea Tourism Organisation, Sri Lanka Tourism Promotion Bureau, Star Cruises and Resorts World Sentosa.
Shangri-La’s - Eros Hotel, New Delhi, appoints Director of Communications Anjori Kumar is the new Director of Communications of Shangri-La’s - Eros Hotel. With a Masters in Public Relations and Communication, Anjori comes with over 6 years of resonance in strategic Public Relations, Brand Building, Integrated Marketing Communications and Press Relations.
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