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Drummond & Etheridge
DRUMMOND & ETHERIDGE ASHBURTON CHRISTCHURCH TIMARU
John Deere Sales, Parts and Service Tristan Leov After market manager
Tristan is new to the Drummond and Etheridge team, but previously worked for John Deere as the south island territory manager. As the aftermarket manager, he is responsible for liaising between departments, ensuring there is a seamless interface in all aspects of the customer experience. Co-ordination of the divisions ensures that customers receive the full package of care, from sale to preparation and delivery of the new machine, to after sale service and parts support. Tristan is also the contact point if customers have any questions or concerns with their John Deere Experience. Drummond and Etheridge take pride in the care and attention they give their customers, and after sale support is crucially important. With Tristan’s experience with John Deere, he is very enthusiastic about John Deere’s commitment to product development and innovation. John Deere spends millions of dollars daily in research and development, ensuring that their products are the best on the market. They know that they need to stay ahead in terms of quality and technology and for the same reason the Drummond and Etheridge technical team need to be constantly up-dated and trained in John Deere’s latest developments. All of the Drummond and Etheridge team receive frequent technical training, and John Deere have a dedicated corporate training facility in Brisbane where a wide range of Deere specific training is offered throughout the year. This facility includes world class technical workshops and extensive conference rooms and is backed by a large team of trainers and international presenters. Where travel isn’t practical, the Drummond and Etheridge team also have the ability to access on-line web based training, via a headset with a John Deere instructor. John Deere have recognised the talent of the technicians at Drummond and Etheridge as the best in Australasia, and two technicians
Top: Tristan Leov, after market manager for Drummond and Etheridge. Above: The award winning John Deere Parts department team (from left to right): Peter Luxton, Dave Wilson, Phil Bradley, Gavin Smith, Suzanne Wilson. Right: The John Deere service technicians. They are sitting on the 9630T model tractor that is the biggest tractor that the company has sold to date, sold by Mark Symes. (from left to right): Murray Buxton, Simon Munro, Colin Morrison, Matt Fear, Steve McArthur, Andy Shepherd, Guy Smith, Lyall Watson, James McLaughlin, Richard HarrisonLee, Andrew Cumberland, Rodney Chapman, Nathan Pierce. Absent from photo is Simon Holland & Nigel McGeady Below Left: Service truck with purpose built servicing trailer. Below Right: Service fleet
are currently preparing to travel to America and assist factory staff with on farm support of their latest forage harvesters. They will both spend 2 months travelling between Minnesota and Texas, monitoring new forage harvesters and reporting feedback to John Deere daily with an eye to optimising performance, monitoring efficiency, and responding to any technical difficulties. Tristan knows that haste is important to every customer, which is why John Deere delivers an overnight service on almost any John Deere part, from an enormous warehouse in Melbourne. If a customer needs a part that is not immediately available in Drummond and Etheridge’s extensive stock, then provided the order is placed prior to 2.30pm, the part will usually arrive around mid-day the following day. Drummond and Etheridge believe they offer the best service support in the market due to their superior technical services. Drummond and Etheridge Technicians can access a global faults system, which will bring up any recorded fault on any piece of John Deere equipment, anywhere in the world. This allows the technicians to see what has been used to resolve issues by other technicians worldwide, saving time getting the machinery back up and running. Also the technicians have access to a 24 hours a day, 7 days a week call centre to access technician specialists, to assist with diagnosis. Tristan and the team are very impressed with the space and functionality of the new building on East Street. Innovations like the overhead gantry crane and exhaust extractor units will create efficiency gains and certainly enhance the work environment for the technicians. The Managing Director of John Deere Australasia recently visited the facility and commented that it is the best John Deere franchise facility in Australasia.