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We create value for customers to earn their loyalty

NOVEMBER 28, 2013 BARNET AND SOUTHGATE COLLEGE


Ashraf Abwnawar

Context

Page’s

Law and legislation  Data Protection Act 1998

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 Computer Misuse Act 1990

1, 2

 Freedom of Information Act 2000

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Ethical issues  Email

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 Internet

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 Whistle blowing

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Sponsorship and charity  Sponsorship

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 Charity

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Fundamental issues  Security of information’s

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 Back up

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 Health and safety

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 Organizational policies

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Business continuance plan – Future plan for the business  Additional resources

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Bibliography

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Ashraf Abwnawar Introduction In this assessment I will be taking about the legal and ethical issues in relation to the use of business information. In relation, I will be talking about three law issues:   

Data Protection Act 1998 Computer Misuse Act 1990 Freedom of Information Act 2000

I will also be talking about three ethical issues:   

Email Internet Whistle blowing

Law issue for Tesco Data Protection Act 1998 The Data Protection Act governs how organisations process and store personal data. The dater eventually contain information about a person’s:     

Name Address Telephone number Email address Occupation

This information is extremely important for the company as well as for the customer. This relates to Tesco because they have data from their customers for having customer loyalty cares/club cards. Tesco may also disclose the data within its group of companies and to its professional advisers and agents for the above purposes. By submitting the customer’s data to them the customers must agree to Tesco’s storage and use of the data. Furthermore, if no data is stored in Tesco’s computer system, then it probably doesn’t count as personal data under Section 1 of the Data Protection Act 1998. The customers will be informed by this information. The Computer Misuse Act 1990 The Computer Misuse Act of 1990, was created within the years 1984-1985. The law was appealed in 1988 and was successful, inspiring parliament to create this law making certain behaviours such as hacking into other people’s systems, misusing software, or helping a person to gain access to protected files of someone else's computer punishable and illegal. Furthermore, this was passed by Parliament and made three new offences: 1. Accessing computer material without permission, e.g. looking at someone else's files.

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Ashraf Abwnawar 2. Accessing computer material without permission with intent to commit further criminal offences, e.g. hacking into the bank's computer and wanting to increase the amount in your account. 3. Altering computer data without permission, e.g. writing a virus to destroy someone else's data, or actually changing the money in an account. This relates to Tesco by having Tesco to obey the legal legislations. For example, if a customer, employee or anyone on/off the premises breaches the personal data base of the customers without permission then they will be informed by the authority. In other words by breaching the person data base, the person would have commit a criminal offence under the Computer Misuse Act 1990. Tesco will report any such breach to the relevant law enforcement authorities and they will co-operate with those authorities by disclosing the person’s identity to them. In the event of such a breach. http://www.legislation.gov.uk/ukpga/1990/18 http://www.wisegeek.org/what-is-the-computer-misuse-act-of-1990.htm The Freedom of Information Act 2000 The Freedom of Information Act 2000 provides public access to information held by public authorities. It does this within two ways: 

public authorities are obliged to publish certain information about their activities; and

members of the public are entitled to request information from public authorities.

The Act covers any recorded information that is held by a public authority in England, Wales and Northern Ireland, and by UK-wide public authorities based in Scotland. Information held by Scottish public authorities is covered by Scotland’s own Freedom of Information (Scotland) Act 2002. Public authorities include government departments, local authorities, the NHS, state schools and police forces. However, the Act does not necessarily cover every organisation that receives public money. For example, it does not cover some charities that receive grants and certain private sector organisations that perform public functions. Recorded information includes printed documents, computer files, letters, emails, photographs, and sound or video recordings. Within the firms of Tesco, the Act does not give people access to their own personal data (information about themselves) such as their health records or credit reference file. If a member of the public wants to see information that a public authority holds about them, they should make a subject access request under the Data Protection Act 1998. http://www.ico.org.uk/for_organisations/freedom_of_information/guide/act Ethical issues: Use of email Within a work place many companies rely on emails to help employees stay connected and to communicate with clients. However, using an email within a workplace has limits. For example, employees sometimes assume their emails are private, but a lot of employers routinely monitor the 3


Ashraf Abwnawar employee emails sent from company accounts or computers. This allows the employees to check the employee’s progressions. Furthermore, a vast amount of firms, such as Tesco, don’t allow any unprofessional messages to be sent around during work (such as, inappropriate language). Moreover, the reason why a company such as Tesco don’t allow professionalism during the workplace (specifically when emailing) is because when employees use company email, they act as representatives of their employer even if they're sending a casual email to a professional acquaintance. If employees use inappropriate language, it reflects negatively on the company and could drive away prospective customers or tarnish the company's image. Use of internet The use of the internet could also tarnish the reputation of Tesco. Moreover, the employees of Tesco monitor the internet that is used by the employees to track down any inappropriate action that the employees may have committed. Furthermore, the reason why the employers of Tesco monitor the internet usage in the workplace is to protect their company from legal problems that could arise if the employees use company computers for inappropriate or illegal online activities. In addition, the employers of Tesco also monitor workers' Internet usage and they may install software on computers that blocks access to specific sites. This will prevent the employees to access sites that they that may encounter inappropriately. Whistle-blower A whistle-blower is a person who provides information to law enforcement, law related agencies and mostly to the press about business who is or has committed illegal activities within the firms. Furthermore, the person could be an employee within the firm or he/she could be a person outside the firm. Moreover the reason why the person may want to do this is because they may gain some extra cash or from personal pressers (such as grudges against a business). In addition, most importantly whistle-blowers may receive legal protection through the Public Interest Disclosure Act, but the offence being reported must constitute a deliberate attempt to break the law. In addition, in Tesco’s code and conduct, it clearly states that the employers of Tesco do not accept any illegal activity within its company or on its company servers. If this was to occur they want it to be reported both to management and then to the police.   

http://smallbusiness.chron.com/examples-whistleblowing-business-2651.html http://www.chron.com/search/?action=search&channel=business&search=1&firstRequest= 1&query=Whistle+blowing+&searchindex=property http://smallbusiness.chron.com/ethical-issues-employer-monitoring-internet-usage12617.html

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Ashraf Abwnawar Cancer Research UK and F&F donated stock appeal Over 300 Extra and Superstores got involved and delivered the appeal with the support of 800 volunteers. Customers brought in their unwanted, high quality items to donate to Cancer Research UK shops and to say thank you we gave customers a £5 off voucher to be redeemed when spending £25 or more on clothing in store. This shows that Tesco deals with different charity companies, such as Cancer Research UK and F&F. this will help Tesco increase publicity and trust among the customers and the people. Thus, creating more customer’s for Tesco. Furthermore, each Tesco UK store holds a community donation budget to help local organisations with their fundraising events. If a local organisation wants to be considered for a donation they must to write a formal letter to the Charity/ Community Champion at their local store. This will provide the local business with some comfort and help. http://www.tescoplc.com/index.asp?pageid=120 Conclusion I have learnt that email, Internet and whistle-blower monitoring in the workplace may put employers and employees at odds because both sides are trying to protect personal interests. Employees want to maintain privacy while employers want to ensure company resources aren't misused. Furthermore, I have also learnt that different laws may limit Tesco actions and their actives; however they also protect Tesco from disobeying the law.

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Ashraf Abwnawar

P6 - explain the operational issue in relation to the use of business information Introduction In this assessment I will be explaining the operational issue in relation to the use of business information. Organisations have to store and manage countless pieces of information, with some being far more important. Two fundamental issues are that: 1. The organisation receives the inform action it requires. Moreover, the information that Tesco receives are the detailed portfolio from the customer. Such as their:     

Name Address Telephone number Email address Occupation

Tesco will gain the information from customers by allowing them to write down on an application form. After Tesco get the information from the customers they file their details on the records and on the computer for future access. 2. The appropriate member of staff receives the information would be either the supervises from the HR department or the other employees who have permission to access the customers profiles. These profile are secured in secret records The customer’s personal detail is protected by the law. Furthermore, within the firms of Tesco, the Act does not give people access to their own personal data (information about themselves) such as their health records or credit reference file. If a member of the public wants to see information that a public authority holds about them, they should make a subject access request under the Data Protection Act 1998. Security of information’s When submitted to a website, the customer’s personal data should only be used or accessed exclusively by designated staff in that company for the purposes agreed upon. No one else should be allowed to use the personal data for illegal purposes, or view the data out of curiosity. Furthermore, sensitive information, such as sales figures or client data, should only be accessed by authorised persons such as senior management and the sales team, and no other operations or departments should consider to access the clients personal. In addition, authorised senior management personnel should be able to access sales figures when 6


Ashraf Abwnawar needed; or clients should be able to access any of their data kept by the company when they request it. Back up A backup is a system to protect the business’s data where there are multiple copies of the data stored in multiple locations (on the computer). For instance, a good backup might include the data on the computer, an external drive that has the data and is kept with the computer. Furthermore the files that Tesco may want to protect from viruses and crashes could be the customer’s portfolios and their employee’s personal details. Therefore, they must have the backup system to protect their files for when the computer fails to function properly (due to the viruses and the crashes that the computer may dysfunction from). Health and safety RSI (repetitive strain injury) can be caused when employees spend long time doing the same tasks repeatedly. For example, the employees could be sitting at a desk for the majority of the day typing and writing can cause back problems and finger dysfunction. To prevent injuries from happening the business must allow the employees rest and exercise their body’s to get their blood going. Furthermore, for health and safety reasons the business must make sure that the wires and cables must be safely located. For example the employee may stubble on one of the wires and injure themselves in the process. Therefore they must be safely places. Organizational policies Organizational policies can be used to refer to how decisions are made concerning the staff. For example the staff must be informed about the business’s polices that the organisations have made even before they were employed. In addition, when the business decides to processes a decision they must inform the employees ahead of time. Business continuance plan – Future plan for the business A Business continuance plan are what the business plans to do in the future. For example, a continuance plan is a back-up pan that is needed for the future. Moreover, there are many plans that Tesco may need: Additional resources needed 

Tesco needs extra staff for when they open a new branch in the city. They first need to advertise their fliers on recruitment. This will cost them about £250 for advertising on the newspapers. Tesco development plans: Tesco has committed £2bn to building 50 Lifespace malls with partners over the next five years as well as developing a pipeline of a further 30. The place is about 75,000 sq metres spread over four floors, with a Tesco hypermarket at the bottom and other shops, restaurants and a cinema above.

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Ashraf Abwnawar

Bibliography        

http://www.tesco-careers.com/home/working/training-and-development http://knowledge.seagate.com/articles/en_US/FAQ/190751en http://www.infosec.gov.hk/english/information/what_icana.html#c http://www.theguardian.com/business/2010/nov/23/tesco-ambitious-overseasexpansion-plans http://www.tescoplc.com/index.asp?pageid=120 http://smallbusiness.chron.com/examples-whistleblowing-business-2651.html http://www.chron.com/search/?action=search&channel=business&search=1&firstR equest=1&query=Whistle+blowing+&searchindex=property http://smallbusiness.chron.com/ethical-issues-employer-monitoring-internet-usage12617.html

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