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ASAVA MEMBERS’ MAGAZINE | SPRING 2013

Issue

40th Annual Conference WRAP-UP

Conference Sponsor and Exhibitor Listing included

Congratulations Alison Taylor

ASAVA Practitioner of the Year Julia Crawford THE OTHER BONDI VET Get Social! ASAVA on Facebook

PLUS Maintaining Effective Vet-Nurse Relationships Birds of a Feather – Vet Couples | VetCompass comes to Australia Supporting ce in vietnam | Introducing your ASAVA Executive Committee

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COMPANION | SPRING 2013 Companion is the quarterly members’ magazine of ASAVA.

Are your patients itching for a better diet? Adrian Choi on breed specific legislation 4 From the Editor 6 News in Brief 8 Introducing your ASAVA Executive Committee 10 ASAVA Happenings 14 Supporting CE in Vietnam 15 Policy Advisory Council 15 ASAVA Practitioner of the Year 17 IDEXX – Creatinine creep 18 Featured member – Julia Crawford 20 Hill’s – New product ranges 25 ASAVA accredited hospitals 26 Provet – Certificate IV nurses 28 VetCompass comes to Australia 30 Effective vet-nurse relationships 31 ASAVA Annual Conference wrap-up 32

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Like birds of a feather – vet couples 51

THE ASAVA EXECUTIVE COMMITTEE President Dr Adrian Choi Honorary Treasurer Dr Graham Swinney Northern Representative Dr Michael O’Donoghue Eastern Representative Dr Mark Kelman Western Representative Dr Richard Thomas Southern Representative Dr Catilin Horwood-Skelton General committee member Dr David Neck (Ex-Officio AVA Board) Dr David Mason Dr Geeta Saini Publisher The Australian Veterinary Association Ltd Suite 40, 6 Herbert Street St Leonards NSW 2065 Telephone: +61 2 9431 5090 Facsimile: +61 2 9437 9068 www.asava.com.au Executive Officer Des Tupua des.tupua@ava.com.au Admin Officer Monika Cole asava@ava.com.au Editor Ben Neutze ben.neutze@ava.com.au Advertising Monika Cole asava@ava.com.au Design & Production Southern Design www.southerndesign.com.au Printing & Distribution Lindsay Yates Group www.lyg.net.au Editorial Material Editorial contributions from members and other interested readers are welcome, and should be emailed to the Executive Officer. The Publisher does not hold itself responsible for editorial or advertising material in The Companion. Unless stated, material in The Companion does not reflect the endorsement or opinion of the AVA or ASAVA. Advertisers are responsible for complying with the Trade Practices Act and amendments.

ASAVA achievements at a glance 53

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COMPANION | SPRING 2013

Adrian Choi on... Breed Specific Legislation American Staffordshire Terriers (Amstaffs), if they are not absolutely pure bred, are at risk. Amstaffs, English Staffordshire Terriers, Bull Terriers bred with Labradors, Weirmaraners, Vizlas etc. could all potentially produce offspring which comply to varying degrees with the APBT standard.

ADRIAN Choi ASAVA’s new President, Dr Adrian Choi, takes a look at Breed Specific Legislation in Victoria and some potential practice scenarios. At the recent ASAVA Annual Conference, I spoke at one of the ‘Hot Topic’ sessions on Breed Specific Legislation (BSL). I covered the nuts and bolts of the situation in Victoria and the various scenarios, and possible outcomes when a dog was declared a restricted breed, and my experience in VCAT as an expert witness. As a follow-on from that discussion, here are a few possible scenarios for Victorian members to think about, and consider how they may respond, given the current legislation.

1. ‘Joe Blogs’ comes into your clinic with his

male entire English Staffordshire Terrier and his female entire Labrador. He’d like to have a litter of puppies. You discuss the pros and cons of breeding and that doesn’t put him off. There is a possibility that Joe’s dogs could produce puppies that fit the standard of the American Pitbull Terrier (APBT). Although they aren’t APBTs, if unlucky, their phenotype could result in them being declared a restricted breed, and if born after September 2010, they would be euthanased by council. Do you discuss the BSL? Do you give them any specific advice?

“A veterinarian cannot certify anything that he/ she cannot be 100% certain as being true.“

2. ‘Jimmy Smith’ comes to your practice

with his Amstaff ‘Hugo’. He does not have any breed papers. Since an Amstaff’s appearance can be mistaken for an APBT, in order to be safe, Jimmy needs his vet to sign a certificate stating his dog is an Amstaff, and hence exempt from BSL. What can you do? A veterinarian cannot certify anything that he/ she cannot be 100% certain as being true. If a DNA test is performed on his dog, and it shows Hugo to be 100% Amstaff, then a vet can certify it as being so, and Hugo is safe. However, a DNA test stating Hugo is anything else (ie not 100% pure Amstaff) is of no use, as the only exemption that can be given by a veterinarian is one certifying that an affected dog is an American Staffordshire Terrier. The DNA test, on its own, carries no weight in, for example, VCAT. The certification by a Veterinarian that the dog is an Amstaff, is the important part.

3. ‘Pete’ is 20 years old and his mate just

had a litter of puppies. Pete is lucky enough to get a new puppy, but is oblivious to BSL

and comes to your practice. He is unsure of the breed of the puppies and is about to register his dog at the council as an APBT. What would you do? Many times, dogs like ‘Pete’s’ are in fact his mates English Staffy who had a litter by accident with the neighbours Labrador. The above are my own thoughts and observations and do not constitute any concrete legal standpoint. This area can be a minefield, so if you find yourself with questions regarding BSL, then you should contact the relevant legal representatives or, alternatively, the AVA Victorian Division and further advice can be given. My personal view on BSL is in line with that of the AVA policy, in that I do not believe it will decrease the incidence of dog attacks within the community. The policy can be found at http://www.ava.com.au/policy/615-breedspecific-legislation References 1. Things you should know about restricted breed dogs, Department of Primary Industries, Victoria, September 2011.

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2. FAQs Restricted Breed Dogs, Bureau of Animal Welfare, Department of Primary Industries, Victoria. 3. Domestic Animals Act 1994. 4. Domestic Animals Amendment (Restricted Breeds) Act 2011.

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Unfortunately, I know clients who have such dogs as pets. They live in fear that a Council Animal Management Officer will seize their dogs, have them declared as a restricted breed, and that they will have to fight for them in VCAT, or worse still, they will be destroyed. As vets, is it our duty to advise clients that there may be a particular type of dog that is irresponsible for them to breed with? They may produce puppies, given or sold to new owners who will have this death sentence hanging over them.

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COMPANION | SPRING 2013

From the EDITOR

Ben Neutze With the ASAVA Annual Conference now behind us, 2013 feels like it’s winding down all too quickly. That means that a lot of this edition of Companion is devoted to recognising the achievements of ASAVA members throughout the year, within both the local and international veterinary community. It also means that ASAVA has a new committee – with new and some not-quiteso-new committee members – meet them on page 10. We also have a new president, Dr Adrian Choi, who has been an ASAVA committee member since 2006.

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Congratulations to Dr Alison Taylor of Kippax Veterinary Hospital who was named the ASAVA Practitioner of the Year at the ASAVA Annual Conference. Alison’s work is impressive, inspirational and demonstrates how effective vets can be both within their own practices and in the wider communities. Be sure to read about her work with the ‘Canberra Mob’ – a group of vets from Canberra who, in just a short amount of time, has made a massive difference to regional communities in the Northern Territory. Her story is on page 17. Alison’s practice is one of the ASAVA accredited practices featured in this edition. Kippax Veterinary Hospital has been accredited for an impressive 30 years, and along with Wembley Veterinary Hospital (a recent accredited hospital), has had some impressive recent achievements. As you can read, Kippax and Wembley have different stories, but are both dedicated to reaching high standards in practice. Last month, I visited Dr Julia Crawford in her practice, Bondi Junction Veterinary Hospital. You can read (on page 20) what she told me about her career as a small animal practitioner, working overseas, the Bondi Vet TV show, and the cardboard cutout they keep of Dr Chris Brown locked away in the cupboard under the stairs. She’s also written a piece on a day in her life. It’s certainly eye-opening! It’s also worth reading about VetCompass Australia on page 30 – a new animal disease monitoring system based upon VetCompass in the UK. It’s being developed by a team at the University of Sydney and, if it follows

in the footsteps of the UK version, could have a massive impact upon how diseases are monitored and provide a breadth of information on the prevalence of disorders. Earlier this year, the UK database reached 500,000 unique animals. This edition also features interviews with Sue Crampton of Crampton Consulting Group and Yvonne Markey, President of the Veterinary Nurses Council of Australia, on maintaining effective relationships with your veterinary nurses. Surely the vet-vet nurse relationship is one of the most, if not the most, important relationships a veterinarian can have in practice. And speaking of ‘relationships’, I recently discovered that many, many vets like to stick together and end up partnered with other vets – personally as well as professionally. There must’ve been something in the water for the 1995 class of graduates from the University of Sydney – seven vet couples came from that year! I asked some of them what it’s like to be working in the same industry as their spouse and how to keep a work-life balance when their personal and professional lives are so intertwined. Read about them on page 51. We’re always working to make positive changes to Companion and find ways to better serve your interests and provide you with useful, interesting information. As part of this, you’ll notice some formatting changes and structural changes have been made to this edition, including the revamped ‘ASAVA Happenings’ section (previously reports). As always, any feedback from members is very welcome at ben.neutze@ava.com.au


COMPANION | SPRING 2013

COMPANION | SPRING 2013

In brief

This feline viral region identified by human cells appears to be evolutionarily conserved — it is present in multiple AIDS-like viruses across animal species, she added. “That means it must be a region so essential that it cannot mutate for the survival of the virus,” she said.

News from the small animal world

Yamamoto and her team believe that the feline AIDS virus can be used to identify regions of the human AIDS virus that might be more effectively used in a vaccine-development strategy for HIV. To date, a T-cell-based vaccine has not been used to prevent any viral diseases, Yamamoto said.

and services. The Alliance intends undertake similar surveys every three years and report the findings in future editions of Pet Ownership in Australia. Though the findings are extensive and available at www.petsinaustralia.com.au, here are some key statistics of interest:

“So we are now employing an immune system approach that has not been typically utilized to make a vaccine,” she said. “The possible use of the cat virus for this vaccine is unique.”

• 63% of Australian households have pets – one of the highest rates of ownership in the world • 29% of Australian households have cats • Only 4% of pet care products are purchased at veterinary practices (44% at supermarkets, 39% at pet shops, 5% online) • 85% of pet owners believe the role of veterinarians is to ‘treat animals when they are sick’, 70% believe it is to ‘keep pets healthy’, 59% believe it is to ‘provide preventative advice’ • 80% of dog owners and 62% of cat owners had visited a veterinary in the past 12 months.

Animal Referral Hospital and Animal Welfare League NSW join to save lives Sydney’s Animal Referral Hospital has announced a partnership with the Animal Welfare League NSW to treat rescued animals in hope of increasing their likelihood of being rehomed. The ARH is the largest privately owned, 24-hour veterinary hospital in the southern hemisphere and the Small Animal Practice Winner of the 2013 Australian Veterinary Association’s Practice Management (AVAPM) Practices of Excellence Award. ARH General Manager Troy James says the partnership with the AWL is part of the hospital’s aim to supporting not-for-profit organisations and local wildlife groups. “The AWL receives rescue animals with a diverse range of medical problems and many need access to a large specialist hospital and advanced equipment, such as MRI (Magnetic Resonance Imaging),” says Mr James. “ARH’s partnership with the AWL will give the ability for these animals to access that technology and specialist advice.” One of the AWL’s rescue cats, named Lexi, came in to the ARH for an MRI, as she had severe problems with her balance. “Thanks to the MRI, we have been able to rule out the worse case scenarios, such as brain tumour or abscess,” says ARH veterinarian Dr Fiona Park. “The scans show a non-contagious infection localised to the brain. To find out what kind of infection will require more testing.” Thanks to the staff at the ARH, the AWL was able to rehome Lexi earlier this year.

Animal Health Alliance releases Australian pet ownership report The Animal Health Alliance has released Pet Ownership in Australia 2013 – a wide-ranging report into pet ownership trends, buying behaviour and expenditure breakdowns across various product areas

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One of the most interesting points in the study concerns the expenditure of clients with different levels of income. At the lower end of the spectrum, households with an income of less than $50,000 are more likely to spend ‘nothing or less than $100’ a year on veterinary services than those on higher incomes. But when it comes to higher range expenditure ($200 - $2000 for cats and $500 - $2000 for dogs), income level doesn’t tend to be a discriminating factor. The study suggests this is evidence of the importance owners place on the lives and health of their pets, no matter their circumstances.

Sydney University changes veterinary degree, introduces DVM The University of Sydney will follow in the footsteps of other Australian universities in changing their primary veterinary degree from a Bachelor of Veterinary Science to a Doctor of Veterinary Medicine in 2014. A Doctor of Veterinary Medicine is a postgraduate degree, so the university is offering a six-year combined degree program, which will allow undergraduate students direct entry – the Bachelor of Veterinary Biology/Doctor of Veterinary Medicine. The DVM will also be offered as a single, four-year, postgraduate degree for applicants with science degrees in 2015. Since 2010, the University of Melbourne has offered a DVM. There, students can either complete an undergraduate science degree or enter into the university’s Bachelor of Science and transfer to the DVM at the end of their second year. The University of Adelaide also has a combined Bachelor of Science and DVM six-year degree. All other Australian veterinary schools (James Cook University, Charles Sturt University, University of Queensland and Murdoch University) continue to offer Bachelor degrees in veterinary science.

Feline virus may hold key to human AIDS vaccine In the USA, veterinary and human medicine researchers from the University of Florida and the University of California, San Francisco have identified feline immunodeficiency virus (FIV) peptides that can produce human T cells that fight against human immunodeficiency virus (HIV). Their findings appear in the October issue of Journal of Virology and support further research into the development of a vaccine. “One major reason why there has been no successful HIV vaccine to date is that we do not know which parts of HIV to combine to produce the most effective vaccine,” said Janet Yamamoto, a professor of retroviral immunology at the University of Florida College of Veterinary Medicine and the study’s corresponding author. “In humans, some peptides stimulate immune responses, which either enhance HIV infection or have no effect at all, while others may have anti-HIV activities that are lost when the virus changes or mutates to avoid such immunity,” she said. “So, we are looking for those viral peptides in the cat AIDS virus that can induce anti-HIV T-cell activities and do not mutate.” The researchers isolated T cells from HIV-positive individuals and incubated these cells with different peptides that are crucial for survival of both human and feline AIDS viruses. They then compared the reactions they got with FIV peptides to what they found using HIV-1 peptides. “We found that one particular peptide region on FIV activated the patients’ T cells to kill the HIV,” Yamamoto said.

Bushfire season is upon us. Are you prepared? We’ve already seen one veterinary practice in Brisbane fall victim to fires this summer, and experts are tipping this year to be one of the worst bushfire seasons we will experience. Thankfully firefighters got to Sunnybank Veterinary Clinic quickly in Brisbane and all the animals were rescued, even though the fire went through the practice at 3.40am on a Saturday morning. For years now there have been massive advertising campaigns on the importance of having a ‘bushfire survival plan’ for homes or businesses. Disaster management plans for veterinary practices are potentially quite complicated because they involve the evacuation of animals. The AVA encourages all veterinary clinics to have detailed plans for dealing with natural disasters, including evacuation and priorities. The AVA is currently looking into effective disaster management and developing template plans for veterinary clinics, but vets should make sure they have plans in place now. The AVA has resources available for animal owners, including brochures on preparing pets for natural disasters. More information and downloads are available at www.ava.com.au/public/animals-andnatural-disasters.

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COMPANION | SPRING 2013

Introducing your ASAVA Committee ASAVA now has a new committee with both new and returning members. We asked each of them to tell us a little about themselves. Dr Adrian Choi | President and AHC Committee Chair My name is Adrian Choi and I graduated from Melbourne in 1996. After a couple of years in small animal practice, I worked for 4 years in mixed/horse/small animal practice with a few cows, sheep and alpacas, six months at an animal emergency centre, and then an 18 month stint in the UK in mixed practice. Upon returning to Oz in 2004, couple of friends and I set up practice in Melbourne where I have been ever since. In 2006

I joined the ASAVA executive as the Southern representative. I felt working on committee was my way of putting back into the profession I’ve always been so grateful to be a part of. This year, the responsibilities of the ‘Southern Region - Victoria and Tasmania’, were handed over to Dr Caitlin Horwood. My final two years on committee will be as President, and I aim to continue to help the association and its members in whatever way I can!

Dr David Neck | General Committee Member and Ex-officio AVA Board My name is David Neck and I’m a veterinary tragic. I graduated in 1992 and have been owner of the (ASAVA Accredited) Cottesloe Animal Hospital for six years. I am the ASAVA nominee to the AVA Board. I have previously been WA Division president of the AVA, and am the immediate past president of ASAVA. I have been a member of the Veterinary Surgeon’s Board of WA for three years and remain a deputy-member on the Board. I am the VSB nominee to the State Poisons

Advisory Committee. I have memberships to the Australian and New Zealand College in small animal surgery, radiology and anaesthesia. I retired from mixed practice after seven years because I worked out all large animal work had “urgent” or “emergency” attached, and my personality prefers my emergencies to be by appointment. Besides, the farmer rings with the diagnosis – “My cow is calving...” or “my horse has colic”, so I ran into my safe little small animal veterinary world.

Dr Graham Swinney | General Committee Member and Honorary Treasurer My name is Graham Swinney and I am a Sydney University graduate from 1987. I split my time between a few jobs – primarily working as an Internal Medicine Consultant for IDEXX Laboratories, but also doing some time at the University of Sydney. I am the ASAVA Honorary Treasurer, and also the Policy Advisory Councillor. Please contact me via the ASAVA Office if you have comments or questions about any of the AVA policies.

Dr David Mason | General Committee Member I’m David Mason, Adelaide veterinarian and ASAVA committee member. I graduated from Melbourne Uni in 1999 and have been in Adelaide for the last nine years, as employee and now director of Adelaide Animal Hospitals. I enjoy my surgery (MANZCVS), ultrasound and the intensive care cases we see through our accredited hospitals, along with mentoring and helping to lead other vets in their careers. I’m passionate about the AVA and have served on both the Victorian and South

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Australian divisions, and was SA Division president a few years ago. I’ve now been on the ASAVA committee for four years and am an AHC inspector. Outside of work, I have two wonderful children and an incredible wife (also a vet) and together we enjoy the fun and adventure that young children have brought to our lives.


COMPANION | SPRING 2013

Introducing your ASAVA Committee Dr Geeta Saini | General Committee Member I am one of ASAVA’s newest Executive members. I graduated in 1980 from the University of Queensland, and have worked in small animal practice since then (with two short breaks - one to travel, and one to produce two children). I have been an owner of the Buderim Veterinary Clinic

on the Sunshine Coast for over 20 years, and also am a co-director of the coast’s emergency centre, the Pet ER. I am very excited to be involved in the ASAVA, and hope that I can play a part in the terrific work the association does in encouraging excellence for small animal vets in Australia.

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Dr Michael O’Donoghue | Northern Representative I have always been interested in the human-animal bond; asking myself what makes the bond so good, and what can be done to improve the experience. As a vet student I went to a conference in Montreal Canada and came back full of ideas, but unsure of how to apply them. I graduated from the University of Queensland in 1992, and spent four years in small animal practice around south-east Queensland, before traveling to the UK for two years of locum work and travel. Soon after my return, I joined the Iams Company and worked as the account executive for vet surgeries from Rockhampton to

Byron Bay over a five-year period. In 2005, I started again doing part time locum work in small animal practice. In 2007 I set up a business around my area of interest and called it “People and Pets”. The idea was to promote the awareness of pet loss and grief and ways to support pet owners, such as a pet loss counselling service, an informative website, a range of sympathy cards and seminars. I have been actively involved with AVA Queensland for over 10 years, last year I joined the ASAVA committee as the northern representative to give QLD and NT a voice in small animal practice.

Dr Mark Kelman | Eastern Representative I graduated from Murdoch Uni, in WA, in 2000 though I’ve never practiced in Perth... I’ve been in Sydney since graduating, and I’ve worked at the RSPCA, and Sylvania Vet, then from 2006 have taken on the position as Technical Services Manager at Virbac Animal Health. I have an interesting role now - including study and research, teaching, travel, writing scientific papers, and epidemiology. In 2010 I founded and now run

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Australia’s national disease surveillance system for pets - Disease WatchDog. I joined the ASAVA executive in 2010 and before this spent 10 years on the TAFE Animal Ethics Board. I also work with charities including the Wayside Chapel and Pets In The Park (www.petsinthepark.org.au) here in Sydney. I am passionate about veterinary science and animal welfare/health and proud to be an ASAVA member. You can find me on Linked-In.

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Dr Richard Thomas | Western Representative Hi, my name’s Richard Thomas. I’m a 2006 graduate, and I have spent the last five years working in Port Hedland. I’ve recently moved to Perth with the idea of chasing a cooler climate and improving my work/life balance! I’m currently working predominantly overnights at Balcatta

Vet Hospital. I’m primarily interested in medicine but do enjoy dabbling in surgery. As the western representative I’m very keen to hear from all of you regarding where you would like to see our CE directed, and what issues you feel need representing.

Dr Caitlin Horwood-Skelton | Southern Representative After graduating from Melbourne in 1996, I ventured into a few mixed practice locums, but have mainly worked in small animal practices around Melbourne’s west for the last 10 years. Three years ago, I took the “tree change” with my family. I have since enjoyed the best of both worlds, coupling recreational time in the Macedon

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Ranges with stimulating part time veterinary work shared with a small group of dedicated colleagues. Spending a term as Practitioner in Residence at the University of Melbourne gave me some insight into the wide variety of high quality veterinarians now graduating, and I hope to be able to think laterally to keep our ASAVA relevant to all.

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COMPANION | SPRING 2013

ASAVA Happenings From the office

From the office

You are receiving this issue of Companion because you’ve recently renewed your AVA/ASAVA professional membership. Thank you.

To all our members that attended the Annual Conference in August a huge thank you for helping to make this such a wonderful event. My gratitude goes out to those that kept their dancing shoes on - not only on party night but at our annual awards dinner. You know who you are; suffice to say there are some pretty cool video clips, not to mention photos (see them on our Facebook page by simply searching for ‘ASAVA’ on Facebook).

As an ASAVA member, you join 1702 other individuals who share your enthusiasm and commitment to your career and your profession. During the past year, membership and participation has helped ASAVA: • Increase your access to profession-related information, webinars, and doubling the number of resources in the VetEd resource library.

DES Tupua

• Improve the significant uptake of the ASAVA Australian Certification Program (‘AHC’) that effectively helps identify and promote qualified professional services and standards. • Successfully incorporated new special interest groups that will now come under the ASAVA banner. We’ll keep you posted in 2014. We’re delighted to have seen ASAVA gain further traction this year, with some exciting plans for 2014. Some of these are listed in Monika Cole’s message. In addition, please take a moment to review some of the key benefits of your AVA membership included in this edition. We encourage you to utilise any of these throughout each year. Your membership and participation means a great deal to us and it’s through your desire and dedication to your profession that ASAVA flourishes. I welcome ongoing ASAVA member feedback as an open line of communication. Let us know what we’re doing right and what we could be doing better to make ASAVA the most productive network of your career. Most importantly, feel free to send me an email to let me know how we can help you achieve more from your ASAVA membership. I’d like to also take this opportunity to thank Monika Cole who is the backbone of the ASAVA office, our members and our dedicated ASAVA Committee. We wish you a Merry Christmas and a great start to the new year. Des Tupua Executive Officer

At this time of year we reflect on what we have achieved in 2013, what worked well and how we can improve our service to you in the future. Preparation is well underway for 2014 - here is a snap shot of what we have planned: • A further 20 webinars based on topic suggestions we have received from you – also, easier access to past webinars

MONIKA Cole

• Our website is being enhanced to ensure it is a more effective resource tool as well as bringing you up to date information on CE opportunities • New look Companion magazine – with more stories from our members • Streamlining of our events registration process for all AVA and ASAVA conferences • Standards of Care - Anaesthesia. It seems too early to say this, however, given this is the last issue for 2013, may I take this opportunity to wish you and your families a loving, peaceful Christmas and a safe journey into 2014! Monika Cole Administration Officer

supporting continuing education in Vietnam At the 2013 Annual Meeting of the ASAVA, it was unanimously decided that the ASAVA would commit to supporting Continuing Education in Asia through the World Small Animal Veterinary Association CE programs. In doing so, we are joining the members of BSAVA (UK), NACAM (Netherlands), NSAVA (Norway), SVK (Switzerland), VOK (Austria) and ACVD (American College of Veterinary Dermatology) in sponsoring WSAVA CE in countries where companion animal veterinary practice is still emerging. Our commitment is for $5000 per year for 2014 – 2018 and we will be sponsoring the WSAVA CE program in Vietnam for this period. Our sponsorship will assist the WSAVA to provide speakers from around the world, chosen not only for their expertise but just as importantly for their ability as educators.

Background AVA veterinary policy is used to provide guidance to members in their daily professional lives. When the association comments publicly on topics being discussed in the media, or being considered by parliaments and regulators, they form the basis of our agreed policy stances. The AVA Code of Professional Conduct also states that wherever possible, AVA members should adhere to AVA policy. The policy advisory council (PAC) was developed to provide a mechanism for members to have input into one pathway of the policy development process of the AVA. It develops a range of national policies, position statements and guidelines after extensive consultation with members. These are approved by the Board before becoming official policies or positions of the association and are then recorded in the AVA Policy Compendium. If action is required on an issue where no policy exists, either the Board makes the policy decision, or delegates that responsibility to a group of members with the appropriate knowledge and expertise to reach consensus. This group is usually led by the AVA President, and includes policy staff, appropriate special interest group representatives and any other special experts that are required. The purpose of the policy council is set out in the AVA constitution:

DEBBIE Osborne

The chairperson of the WSAVA CE Committee is Dr Jill Maddison, a past-President of ASAVA. With our sponsorship, and in consultation with the Vietnam Small Animal Veterinary Association, Jill will be developing a coordinated five-year CE program to meet the needs of companion animal veterinarians in Vietnam. During the course of our sponsorship, it is expected that VSAVA will move towards being self-sufficient in CE and less reliant on external sponsorship. This is a major benefit of having funds available to develop a long-term plan. There are also benefits to ASAVA in developing ties with veterinarians in the Asia-Pacific region. We will be exploring ways in which we can grow the relationship between ASAVA and VSAVA over the next five years. Debbie Osborne ASAVA delegate to WSAVA

Policy Advisory Council

16.1 The Policy Advisory Council shall be responsible for the initiation, planning and development of the scientific, technical, ethical and philosophical policies of the Association, and for the recommendation of such policies to the Members for debate and consideration and to the Board for final approval. Currently under development Policies for member comment have been listed in the September AVJ and two that have had a lot of ASAVA input are; 1) Nutrition guidelines for dogs and cats, and 2) Animal abuse. The nutrition guidelines are new but the Animal abuse policy is an existing policy that was up for review. Policies to watch to provide comment in the near future for review will be; I. Responsible ownership of dogs and cats II. Surgical alteration of animals (Including early age If ASAVA members have desexing) an idea regarding policy, III. Myxomatosis vaccination please send these to of rabbits, and asava@ava.com.au and they will be forwarded IV. The sale of ferret kits in to the ASAVA PAC pet shops. representative, Policy councillors will vote Dr Graham Swinney. on the next batch of policies and position statements at the end of October, with options of sending policies that have been out for member discussion to the AVA Board for ratification or to return them for further working group input. Graham Swinney will keep the ASAVA updated. Bruce Twentyman

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COMPANION | SPRING 2013

ASAVA Practitioner of the Year ALISON TAYLOR At each year’s ASAVA Annual Conference, the executive committee presents the ASAVA Practitioner of the Year award. The award recognises a practitioner who is outstanding in small animal practice in service to the public, the profession, academic qualifications, and public image.

Upcoming webinar Disorders of calcium in dogs and cats – approach and management Speaker – Karina Graham

Sneak peak of webinars for 2014

done it, so the fact that they thought enough of me to nominate was probably the most meaningful aspect.”

Diagnosis and Treatment of Feline Infectious Peritonitis | Amy Lingard

Taylor has worked at Kippax Veterinary Hospital for the past eight years, and has been partner for five. During that time, she’s spearheaded a number of changes within the practice and widened the scope of veterinary care.

03 Dec – 6 to 7pm (AEDT) Dr Karina Graham will present a webinar on disorders of calcium in dogs and cats, including - hypercalcemia of malignancy, hyperparathyroidism in dogs, pancreatitis in cats and idiopathic hypercalcemia in cats.

Brain Disease | Georgina Child

One of Taylor’s most significant achievements is the formation of ‘The Canberra Mob’, a group of veterinarians who work with remote indigenous communities to improve the health of dogs living within those communities and work towards better relationships between humans and dogs.

Addisons | Bruce Mackay or Graham Swinney Safe anaesthesia – sedations for the compromised patient | Thierry Beths – Melb Uni

Why is there a webinar being held on this topic? These disorders are reasonably common and the situation is often that the patients are referred to a specialist when they don’t necessarily have to be. I think general practitioners can work these cases out and do a lot themselves before they need to be referred to a specialist. How do you think most general practitioners approach cases of calcium disorders? The physiology behind these disorders can be really complex, or can seem really complex – when you open a textbook and see 22 different reasons why an animal might have elevated calcium – realistically, we only commonly see two or three, the rest are pretty rare. It can be very overwhelming for a general practitioner to try to work these out, but most of the time it’s only going to be one of a couple of things. The webinar will go through a series of steps a practitioner can take when they encounter high calcium in a blood test. This is your first time running a webinar, how are the webinars an effective method of continuing education and for teaching practitioners about calcium disorders? It’s basically a lecture, but you can reach a whole lot of people in a whole lot of places. It’s very effective and user friendly, and it’s my aim to make sure this is the case for my webinar. You don’t need any kind of expensive tools or equipment to get a lot out of this webinar, so it should be very practical.

Cardio/respiratory emergencies | Ryan Ong Anxiety/phobia disorders | Kersti Seksel Abdominal radiography/ultrasounds | Cathy Beck Managing feline lymphoma | Veronika Langova Use of NSAIDS in cats | Richard Gowan Skin neoplasias | Linda Vogelnest ECG’s | Niek Beijerink Anaesthesia problems in dogs and cats | Anthea Raisis

This year’s winner is Dr Alison Taylor of Kippax Veterinary Hospital in Canberra, who has been recognised for both her excellent work within her practice, and her work in the wider community. Her story is a fine example of how vets can not only improve the standard of care and processes within their own practice, but use their expertise to create a difference outside.

Separation Anxiety | Gabrielle Carter For Dr Alison Taylor, the most satisfying part of winning the ASAVA Practitioner of the Year award was not the recognition and praise that had been showered upon her by the wider veterinary community. It was the praise from her colleagues. “The best part of it was just knowing that the people I work for, and with had made the submission,” she says. “I didn’t know they’d

For more information ----->

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Taylor had always wanted to use her veterinary skills to improve the lives of animals in need. She’d long wanted to travel overseas and carry out similar work, but a full time position as a practice manager and two young children made those plans a little too difficult. “It dawned on me that there was probably enough work to do within Australia,” Taylor recalls. ”So I started ringing people and got through government organisations and eventually ended up talking to this group in Darwin.” That group was AMRRIC (a non-government agency – Animal Management in Rural and Remote Indigenous Communities). Using AMRRIC’s contacts, resources and expertise, Taylor set up meetings with various leaders, traditional owners, and healthcare providers to determine how she could make a difference. From there, she held a cultural sensitivity workshop with over 30 attendees in Canberra, before travelling with veterinarians to Utopia – a remote community in the Northern Territory made up of 17 outstations. The group has now visited every outstation, providing desexing services, administering Ivermectin to all dogs and performing small procedures as required. The Canberra

Mob is now starting to introduce education programs into their visits. The results have been startling – dog bites are down, less dogs are dying, and scabies has been almost completely eradicated within the community and skin sores are down 77% in the human population. Taylor’s work within her practice is just as impressive. She’s done extensive work on reducing the anxiety of animals coming into the practice and implemented a ‘Fear Free Philosophy’. This has involved using Feliway and Adaptil, separating cats from dogs, producing a hand-out to give to clients on ways of reducing their anxiety about coming into the hospital and retraining vets and vet nurses on how to handle animals in ways that will create less anxiety. The ‘Fear Free Philosophy’ has now been picked up by other local hospitals. Taylor has also been instrumental to Kippax Veterinary Hospital’s constant development and redevelopment of the hospital’s Standards of Care. “It’s always changing and being added to,” she says. “We have a mass document that standardises our approach to most diseases and processes, but it’s not a dictatorship. One person writes about a particular disease or process in the clinic, then we all get together once every four to six weeks and we go through them, discuss them and make sure we’re all happy, then they’re implemented as the standard. It makes it easy for everyone coming into the clinic to know what’s expected as well as making sure the animals are getting the best quality and most up-to-date care.” Though her work has now been widely recognised, Taylor is quick to add that all of her achievements are thanks to a hard working group of people collaborating with her. “I have a really great team of people at work so that I don’t actually have to do all of those things myself.”

on ASAVA awards or to make a nomination, contact the ASAVA office on 02 9431 5090 or at execasava@ava.com.au

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COMPANION | SPRING 2013

ADVERTORIAL

Creatinine Creep:

Your Key to Early Diagnosis of Chronic Renal Insufficiency One in three cats and one in five dogs will develop renal disease within their lifetime, making chronic kidney disease (CKD) one of the most common diseases in veterinary medicine.1 It is well established that diagnosing CKD in its earliest stage results in a significantly increased lifespan and improved quality of life for both dogs and cats. The International Renal Interest Society (IRIS) has well-established guidelines to help veterinarians diagnose renal disease in our patients as early as possible.* Unfortunately, CKD is commonly diagnosed in patients with later stages of the disorder, when they are much less likely to respond to treatment and carry a poor-to-guarded prognosis. Moreover, the majority of pet owners are unaware that early renal disease is often subclinical. In a recent report by Banfield Pet Hospital, for example, 55% of clients surveyed did not realize that their cat could have CKD without appearing ill.2 Establish a baseline in healthy patients Given its high prevalence, CKD can be used as a powerful example with our clients to clearly reinforce the value of preventive care visits and blood tests for early diagnosis. Preventive care laboratory tests should include a complete blood count (CBC), full chemistry panel, complete urinalysis and the appropriate infectious-disease screening. Performing such tests on healthy patients during preventive care visits allows clinicians to establish “baseline” laboratory values that, in turn, establish individual reference interval limits (reference ranges). Even subtle deviations from established baseline laboratory values can alert clinicians to early disease prior to any detectable clinical signs.

Creatinine

Trend to highlight “abnormal” results for individuals Creatinine values, in particular, when used correctly, are a very powerful tool to aid in the earliest possible diagnosis of CKD. IRIS guidelines base the initial staging of CKD “on fasting plasma creatinine assessed on at least two occasions in the stable patient.” Cases are then substaged, based on persistent proteinuria as quantified through a urine protein/creatinine ratio (UPC) and blood pressure. A small increase in the creatinine value, for example, though well within reference interval limits (normal range) is often the first indicator of early renal disease.

Creatinine values, in particular, when used correctly, are a very powerful tool to aid in the earliest possible diagnosis of CKD.

Nothing signals glomerular filtration rate (GFR) reduction better than a gradual, insidious increase in creatinine, or “creatinine creep.” In other words, creatinine values are remarkably stable, meaning they don’t bounce around in healthy, hydrated animals. Hence the advantage of establishing individual reference interval limits as well as focusing on trends in sequential values to help identify disease early. Furthermore, serial creatinine results vary considerably among different healthy pets, especially dogs of normal hydration status. According to IRIS, “Plasma creatinine concentrations apply to average-size dogs— those of extreme size may vary.” Educate early and often for increased compliance

Consider a dog that has had baseline creatinine values at 62-80 µmol/L (reference interval of 44-159 µmol/L) over several years, but his current results indicate a creatinine value of 150 µmol/L. The current urine specific gravity is 1.024, and the rest of the urinalysis is unremarkable. Would you suspect CKD based on this information? All these creatinine values are within reference interval limits. However, if hydration status of the patient is normal during this visit, this most recent creatinine value would be considered a significant increase from baseline values. This should alert the clinician to possible developing CKD and warrant

Jan 24, 2013: 132 µmol/L

*The International Renal Interest Society (IRIS) Guidelines can be viewed at iris-kidney.com. # Editorial Footnote: The ASAVA has recently released guidelines supporting the importance of an animal’s own historical data for setting baselines for future comparisons3. The guidelines highlight ongoing clinical pathology testing as being important for the early detection of diseases. References 1. These findings have recently been corroborated (George Lees, DVM, MS, DACVIM, unpublished data, April 2013). 2. Banfield Pet Hospital. State of Pet Health 2012 Report. www.stateofpethealth.com/state-of-pet-health. Accessed April 16, 2013. 3. Standards of Care. Regular health check standards for dogs and cats. ASAVA, a special interest group of the Australian Veterinary Association Limited, April 2013. This information has not been peer-reviewed and does not necessarily reflect the opinions of nor constitute or imply endorsement or recommendation by the Publisher or Editorial Board. The Publisher is not responsible for any data, opinions or statements provided herein. © 2013 IDEXX Laboratories, Inc. All rights reserved. All ®/TM marks are owned by IDEXX Laboratories, Inc. or its affiliates in the United States and/or other countries. The IDEXX Privacy Policy is available at idexx.com.

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further diagnostic tests and close monitoring for disease progression. If this same dog, however, had no trended laboratory values to compare with this most recent creatinine value, this result could easily be interpreted as normal, delaying diagnosis and allowing the disease to progress without appropriate treatment or monitoring.

So how do we, as veterinarians, educate our clients about CKD, other diseases and the importance of early diagnosis, treatment and monitoring? The answer lies in preventive care visits and associated laboratory screening tests. The first few visits for a puppy or kitten (vaccinations through spay/neuter) represent important opportunities to bond pet owners to the practice through education about the importance of regular veterinary visits and preventive care screening tests. Recently, AAHA and the AVMA have partnered to provide practices with the first Canine and Feline Preventive Healthcare Guidelines, offering a new resource for improving patient care.#

WHAT’S BEST PRACTICE? This Conference, we invite you to reconsider the benchmarks, the gold standards, and the boundaries that you work within. The 2014 AVA conference will allow us to explore and debate some of the practical and theoretical dilemmas of defining and understanding what really is “Best Practice” in our modern professional lives.

The creatinine-kidney connection “Normal” creatinine results vary between patients, but they are remarkably stable for individuals. Therefore, incremental increases in creatinine can indicate early renal disease, even if the values are still within reference interval limits or “normal range.” Nothing signals glomerular filtration rate (GFR) reduction better than “creatinine creep.”

conference.ava.com.au Authors W.Lee Barteaux, BS, DVM, MCRCVS Peter Kintzer, DVM, DACVM


COMPANION | SPRING 2013

Featured

Member

Julia Crawford Our featured ASAVA member for this edition of Companion is Julia Crawford of Bondi Junction Veterinary Hospital. Ben Neutze spoke to Julia about her career, from her time at vet school through to becoming a partner at one of the country’s most iconic practices. When Julia Crawford finished high school, she had one big choice ahead of her – vet or medicine. “I had an uncle who was a vet and my father was a doctor,” she says. “The uncle said ‘don’t do vet,’ and my father said ‘don’t do medicine’. In the end, I more or less tossed a coin.” Crawford grew up on Sydney’s Northern Beaches and when she started at the University of Sydney in 1974, unlike most vet students, she’d had no experience with farm animals. “I set out to do small animals; I never had any intention of working with horses or cattle or sheep.” Her family had bred poodles and she had a lot of contact with dogs, so a life in mixed practice out in the country wasn’t at all on her radar. “I remember almost being laughed at saying I was going to do small animals right from the beginning, because everybody was going to do mixed practice.” With five years of training and a raft of new experiences behind her, Crawford set out into the veterinary world to discover that

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without the right team, being a vet can be a bit of a hard slog. “My first job was a bit of a disaster. I think I lasted about six weeks and then decided, having been left completely isolated and on my own as a new graduate, that I wasn’t going to be a vet at all. I just announced it – ‘that’s it, I’m not going to do this!’” But with the support of her family, she travelled to England where her veterinarian uncle helped find her a supportive practice in Ashford, Kent, perfect for a new graduate. “It was on a big roundabout on the entrance to the town and it was a great big old house – one of those old English red brick houses with lots of chimneys and there was a flat upstairs for the nurses, a small animal practice and an equine centre all in the building.” “It was really fun to live in a village and be close to London and be able to do things – I think most of my year came over and visited at some point. Looking back at it, the practice was fairly basic, but very supportive. You’d be doing ten-minute consultations,

massive amounts of spays and castrates and surgeries for foreign bodies. They all seem to eat rocks over there.” While in England, Crawford met her husband and after three years overseas, returned home, bringing him with her. By the same kind of chance that saw her pick vet over medicine, a locum position opened up at Bondi Junction Veterinary Hospital and she stayed on for 30 years. After her time in England, Crawford understood what it was to work in a practice that was an embedded fixture in the community. Bondi Junction Veterinary Hospital was built in 1934 by Major Norman Larkin, and since then has only had four partners. It still features many of the original features, including the long brick staircase to get to the entrance (not the most practical set up) and a mirror bar in one of the consult rooms, where Major Larkin may have enjoyed a drink with clients after consults. When the practice first opened, Major Larkin spent much of his time treating large animals

(racing horses, work horses and sometimes cows from the nearby dairy). Bondi Junction, just a few streets away from what were then the slums of Paddington, was largely undeveloped and hardly the kind of urban, gentile area it is today. Now, the practice services a diverse range of clients from differing walks of life. “We have a really mixed community, from the very poor to the insanely rich,” Crawford says. “And you can’t tell what they’ll be like or what they’ll spend. Your pensioner in a council flat may spend as much on their pet as a millionaire from Darling Point.” In 2000, Crawford became a partner at the practice with Tony Mosman. It’s a practice with very few staff changes and generations of vets have lived in the flat upstairs as students and have a special connection to the practice. Over the 30 years she’s been at Bondi Junction, Crawford has had a multitude of special interests but describes herself as “so completely a general practitioner”. “I like diagnosis, looking after patients but

knowing when to refer them. We’re so lucky to have amazing specialists.”

production company in late 2008 to shoot a pilot at the hospital.

For about the past eight years, Crawford has been quite heavily involved with the AVA. Firstly, she was asked to be on the National Industry Advisory Group devoted to the development of Veterinary Nurse training. Not long after, she was asked to be on the NSW Division Committee and has been Treasurer and President of the Division in the years since.

Crawford says being the home of Bondi Vet hasn’t drastically changed the practice, but may have slightly boosted business. A few years ago, some of the nurses swiped a cardboard cutout of Brown from the Westfield just up the road. “Now Chris lives like Harry Potter in the cupboard under the stairs. When tourists come, they take photos with him.”

“It’s a great community,” she says of the AVA. “I wasn’t aware of all that the AVA does and how it works.” According to Crawford, working with the AVA has been both an eye-opening and fulfilling experience. “We’re all facing the same challenges and there’s really no point in not getting along with your neighbours.” Most recently, Bondi Junction Veterinary Hospital has been the home base for Channel 10’s Bondi Vet featuring Dr Chris Brown. Brown was working at the practice as a locum when he was approached by a

Crawford believes the show gives a great insight into the goings-on of a veterinary practice and the way general practitioners work with specialists. After a bit of a rocky start with her first position post-university, Crawford has had a varied and absolutely fulfilling career as a general practitioner. “You’ve got to like people as well as deeply caring for the health of animals– the relationships, communication and the problem-solving. And doing things with your hands as well as your brain – it’s probably one of the last professions where you can do everything from the birth to the grave.”

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COMPANION | SPRING 2013

A day in the life of…

Julia Crawford

Modular CE Programmes for Veterinarians  Small Animal Medicine  Small Animal Surgery

client arrives it turns out he is going to South Africa instead. I need to have all my information up to date before they arrive, and that slows every thing down for a while. Anyway, I take a deep breath, check the current requirements, and thankfully nothing has changed recently so we go ahead with the required blood tests and paperwork.

The cats wake me up, of course. Tad, the tabby thumps onto my chest as a backup to the alarm clock and then Emelia yowls in the way only really old cats can. The Hunger has to be sorted immediately! The cats and I then retreat and meditate. Early morning is the best time to have twenty quiet minutes without interruption and I remember this moment of mindfulness throughout the rest of the day. I don’t live far from the practice but still leave early to avoid traffic. As I arrive, Cheryl is usually sweeping and cleaning the front steps of the building and the other nurses are busily getting ready for the day ahead. After thirty years, climbing those crazy, now iconic steps brings back different memories every day. I have memories of whole nights of surgeries and after-hours cases and then going back to work with only a few hours of sleep. I also wonder if I feel busy now how on earth I managed when the children were small. Today there is an 8am rush. Sometimes things aren’t bad enough for the emergency centres. Waiting for me is a cat with a sore eye and a dog with a hot spot. Poor Chloe has been driving her owners insane since the early hours of this morning. Once Chloe and the cat are sorted, along with some early morning suture removals, a vaccination and checking admissions (Does this dog really need a dental? Is the spey on heat?), I go in search of a cup of tea and while doing this check with Tony, the surgery vet as to how the hospital cases are going. Then back to consulting. Three of us are AQIS accredited and we do a lot of rabies vaccinations and export preparation. Unfortunately, this morning I was prepared for a New Zealand Export but when the

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The next client is also somewhat challenging. She and the dog both have serious behavioural issues. Being prepared after last year, I take a vet nurse into the consultation with me. Sally loves her dog with all her heart, and despite serious mental health issues, always does whatever she can for Rocco. But the wrong word will send her into a flaming meltdown and moving too quickly with him can make him as scary as his owner. We laugh and smile and move very slowly and listen to a horrendous life story as we check and vaccinate Rocco. Maybe it would have been easier to ban her from the practice, but having her leave happy somehow makes us feel like winners.

Waiting for me is a cat with a sore eye and a dog with a hot spot. Poor Chloe has been driving her owners insane since the early hours of this morning. With three of us, and the nurses, slowly but surely we get through the morning. I finish consulting at 11am and then assist with radiographs, dentals or whatever needs doing to assist the surgery vet. We help each other and usually are finished in time for a reasonable lunch break. Serious emergencies are treated as a team and the knowledge that a referral to a specialist is possible and owners happy to take up this option is the most wonderful part of a Sydney general practice.

In the afternoon we are open for consultations between 2 and 7pm. If it’s quiet, I catch up on management tasks. There are always phone calls, follow-ups, AQIS enquiries. I also fit in an interview with the student intern and a catch up on emails from the NSW Division or NIAG. The most exciting issue at the moment is the opportunity given to us by the NSW state Government to create standardised assessments for the Certificate IV in Vet Nursing. Imagine if every time you employed an Australian veterinary nurse you knew exactly what you were getting! As I head down the steps for a quick break in the mid-afternoon, I notice a family looking at Dr Chris Brown’s name on the notice board. I invite them in for a photo opportunity with cardboard Chris (who lives under the stairs) or Neil. The smallest boy is really shy but is so happy to sit behind the desk that Dr Chris uses and have his photo taken. It will be a great memory to take back to the UK. The afternoon and evening stay reasonably busy for this time of year. Chris has come in for a three-hour shift and its great to have him back. Of course, he gets all the difficult cases. Molly with suspected pancreatitis and Lucy, hit by a car just before we close. We stabilise her and once we establish she has a dislocated hip, organise referral so that she can be monitored recovering from a GA. I also have an early stage tick case. She is clipped and treated and will stay with us overnight. We are lucky that the vet students live above the practice and check on any patients staying overnight. The vet students upstairs have been an integral part of the Bondi Junction Vet Hospital since before my student days and we maintain strong links with so many of them. It has always been a great connection with the profession. As I wrote this I was almost overwhelmed with the amount I fit in to a single day. I often feel as if I am not very busy but being given the task of writing “A Day in the Life “ made me very aware of the demands and complexity of an ordinary vet day (if there is such a thing). I recommend it as task for any vet. It certainly made me realise how well deserved my next holiday will be.

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These programmes have been offering European vets a unique opportunity to improve their skills, boost their professional confidence and increase their business profits for 15 years, and we are delighted to be able to launch them here for the first time in 2014. Over the last 15 years, over 5,000 vets have attended one of these modular training programmes in Europe and their comments speak for themselves:

Our mission is to offer top quality training to veterinarians in Australia and New Zealand. Our structured, logical and progressive training allows the attendants to develop their own skills and knowledge under the supervision of the most highly qualified specialists in each discipline. In addition, our courses offer prospective candidates an ideal preparation for their membership of the Australian and New Zealand College of Veterinary Scientists examination. What makes the Improve programmes different:

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COMPANION | SPRING 2013

ADVERTORIAL

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Get Social with ASAVA

Releases Three New Product Ranges Hill’s Pet Nutrition has released three new product ranges in its wellness portfolio, catering to global trends in pet ownership and demographics.

Hill’s™ Science Diet™ Small & Toy Breed

In response to the dramatic rise in the percentage of cats older than 5 years since the early 1990s,1 Hill’s has developed Hill’s™ Science Diet™ Feline Age Defying. This new diet, which meets the nutritional requirements of cats from 11 years of age, was launched in Australia in August this year. An increasingly urbanised human population is changing the face of dog ownership in Australia, with Small and Toy breeds now making up 40% of the canine population. 2 Small and Toy breed dogs usually live longer than medium and large breeds and often have very different life styles. Hill’s™ Science Diet™ Small & Toy Breed range has levels of antioxidants which help to protect these dogs against increased exposure to oxidative damage as a result of their longer lifespans. Hill’s™ Ideal Balance™ diets, for both dogs and cats, are meat first products with perfectly balanced, wholesome natural ingredients. The Ideal Balance range, which also includes grain-free variants, is being launched in Australia in October, and will appeal to owners wanting the same natural diets for their pets that they want for themselves.

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To enquire about stocking these new Hill’s products in your clinic, contact your Hill’s territory manager or the Hill’s Help Line on 1800 679 932.

References 1. US Pet Ownership and Demographics Source Book. 2012 Edition. American Veterinary Medical Association, Schaumburg, Illinois. 2. ACA Pet Owner Omnibus October 2012. ™ shown are trademarks of Hill’s Pet Nutrition, Inc.

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ASAVA accredited hospitals The ASAVA Hospital Accreditation Scheme recognises companion animal practices that achieve the highest levels of quality health care and practice management in innovative, state-of-the-art hospital facilities. Those hospitals that gain accreditation set a benchmark to inspire other small animal practitioners when assessing their own facilities and standards. It also operates as a kind of quality assurance program for clients, promoting excellence in veterinary practice in three main areas – medial records, radiological records and the facility itself. In this edition of Companion, we look at two accredited hospitals – one newly accredited and the other a long-term participating practice – and talk to the practice managers about their experiences with the accreditation process.

COMPANION | SPRING 2013

Wembley Veterinary Hospital has been serving clients from the western suburbs of Perth since 1939 and is a thriving business with high standards of veterinary care. Despite the current success the past two decades presented the hospital with its fair share of challenges. When Dr Garry Edgar began working at the practice in 1995, and became owner and manager, the hospital premises were in desperate need of an upgrade. “It was this really old, 1960s building that was pretty much falling apart,” Edgar remembers. “I actually had discussions with the health department, because I thought the building was almost condemnable, it was that bad.” Edgar eventually decided to build new premises at a site just down the road from the old building and start afresh. When the hospital moved in 1998, he intended to get ASAVA accreditation. Unfortunately, the move proved to be a little more difficult and time-consuming than he’d expected, so the accreditation process took a back seat.

Kippax Veterinary Hospital

“We hired more people and thought we could do just a little bit of marketing and that more clients would come in the door and it’d be really easy,” Edgar says. “Then the local water authority decided to renovate the sewerage in the area which blocked off access for six months. The end of our street where most of our clients would come from was blocked.” The building was planned to have cats and dogs completely separated in the practice, including separate waiting rooms. Unfortunately, an engineering issue meant that the dog’s waiting room ended up too small to comfortably fit all the dog-related products.

“Complacent” is not a word you could use to describe Kippax Veterinary Hospital. The hospital is one of the longest ASAVAaccredited practices, having picked up its ASAVA accreditation in 1983 and maintaining it ever since. It’s also currently managed by Dr Alison Taylor, ASAVA’s Practitioner of the Year (read more about Taylor’s work on page 17) and is a fine example of a practice that is committed to both maintaining and constantly developing standards of care. Established in 1977 by Dr John Aspley Davis, the practice has come a long way to where it is now in a custom-built, eight-veterinarian hospital. Dr Michael Archinal bought the practice in 2007 and soon after brought associate veterinarian Dr Alison Taylor onboard as a partner. Archinal says he identified Taylor as not just a fine veterinarian and manager, but a “very exceptional human being”. Between the two of them, they’ve seen Kippax Veterinary

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Hospital continue to expand and improve its standards. As part of that devotion to development, the practice is committed to re-accrediting every four years. “One of the benefits of accreditation is that it forces you, albeit every time you come around to reaccreditation, to have a fresh look at the hospital,” Archinal says. “Time flies, so when it comes up to four years, you realise you have to fix up equipment, or give the hospital a fresh coat of paint, or review protocol. We use it as a trigger to hold us accountable for continuous improvement.” Archinal says the standards required for accreditation are all about patient advocacy and having the facilities and resources to provide that. One area that Kippax manages to exceed the standards set by ASAVA is standards of care. The practice has a mass ‘standards of care’ document that they continuously

update and add to. The veterinarians meet once every four to six weeks to discuss the standards and add new content, to ensure that veterinary services are being delivered consistently across the hospital, and at the highest standard. “We’re one of the hospitals that’s setting the benchmark with standards of care around the country,” Archinal says. “But there are plenty of others.”

Eventually, the staff decided to swap the cat side (including consult rooms and waiting rooms) for the dog side, which although In 2008, 10 years after the move, Edgar came back to the ASAVA accreditation process. He saw the accreditation process as not only a way to gain recognition for the high standards he’d worked towards within the practice, but as a way of guiding the development of the practice. “You can get really comfortable just doing the same thing day in and day out, but when you have some kind of goal to re-skill or re-tool or do something to improve yourself and your practice, you need a plan and some way of measuring it.” Edgar says the accreditation process was relatively straightforward, but that there were a few changes that needed to be made to both the facilities (a new computer system) and procedures. One of the biggest challenges was getting the staff onboard, but Edgar says once he did so, everyone was enthusiastic about improving the standards of the hospital and achieving accreditation. The accreditation process also partners up practices that are new to the scheme with those that have been accredited for several years. Edgar’s practice was ‘buddied’ with Morley Vet Centre and Cat Clinic, which was actually a hospital Edgar had worked at many years ago and part of the inspiration to seek accreditation. “I think a lot of people who are going for accreditation have worked in an accredited practice before. That practice has moved on a fair bit since I was there, so it was definitely worth sitting down with them and looking at their paperwork, how they keep their records and procedures.”

After using the accreditation process to guide the development of his practice, Edgar believes other hospitals could benefit from working to the Manual of Hospital Standards (available on the ASAVA website) even if they don’t seek accreditation. “A lot of people won’t tell you what equipment they’ve got or how they do procedures and records, so you never really know if you’re ahead of the curve or falling behind. At least with this, if you can get accredited, you can be sure that you’re somewhere ahead of the curve. It doesn’t mean that you’re Usain Bolt and leading the field, but at least you know you’re going to make the final.”

For more information on the accreditation process, visit www.ava.com.au/asava/ hospital-accreditation for full details including the manual of standards and frequently asked questions, or contact the ASAVA office on (02) 9431 5090 or asava@ava.com.au

Wembley Veterinary Hospital

Archinal recommends that every practice look at becoming ASAVA accredited, but on the proviso that they commit to continual improvement. “There’s a certain pride amongst the staff working in a hospital that’s accredited. Although there isn’t necessarily a lot of knowledge about the scheme in the wider community, there certainly is amongst the vet and vet nurse communities. There’s a certain prestige.”

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COMPANION | SPRING 2013

ADVERTORIAL

The Virtue of Certificate IV

Veterinary Nurse’s In Practice Certificate IV qualified veterinary nurses are a valuable and essential part of any veterinary team. The skills they bring to a veterinary practice are indispensible. A qualified Certificate IV Veterinary Nurse will have skills ranging from: in clinic communication and perform office routines, provide specific animal care advice, solid understanding of preventative health through to advanced surgical and medical nursing, radiography, pathology and anaesthesia.

veterinarians time; i.e. having a nurse who can confidently collect samples, provide medications, place intravenous catheters, will free up your time to see more Clients and patients in a day.

ACM40412 Certificate IV in Veterinary Nursing is a nationally recognised qualification with global reach. Achievement of this qualification will entitle students to apply for registration with Royal College of Veterinary Surgeons (RCVS) in the UK.

Who is The Certificate IV suitable for?

Why should you train your nurses to become qualified?

Do you have nurses who have the experience but no formal qualification that you would like to get recognised?

Certificate IV qualified nurses understand and are able to work safely and independently in a variety of roles within the practice, including surgical nursing and anaesthesia monitoring, radiography and assisting in examination rooms. Using your qualified nurses effectively will leverage the

You will increase your standards by providing high level nursing care to hospitalised patients and bond clients to the practice by involving nurses in client education through patient health clinics such as weight loss clubs, puppy preschool, or senior pet clubs. Having a qualified Certificate IV veterinary nurse means you have a confident, capable and committed nurse on your team. They have the ability to help you implement team consulting and bring a steady structure and flow to the practice. You can be sure that your patients are receiving the best care possible.

Those with experience are assessed on their workplace competence to gauge their level of expertise. They can often achieve the recognised qualifications in reduced study periods. RPL programs recognise knowledge already gained from other studies, work experience and/or from everyday life experience.

Want more information on the Certificate IV in Veterinary Nursing or the Recognition of Prior Learning Qualification? Email aircenquiries@provet.com.au

The course is suitable for those who are working within a veterinary practice for a minimum of 15 hours paid work per week. You do not need to have any previous experience within the industry.

VETERINARY STUDY TOUR TO

Zimbabwe

The recognition of prior learning and experience program is for them! This program offers those candidates who have the experience but have not undertaken recognised training, to gain their qualifications.

September-October 2014

Cost: From

$7250 plus international airfares

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Immediately following the WSAVA conference in Cape Town. Stay on afterwards to explore the Okavanga Delta in Botswana. Join AVA Past Presidents Helen Jones and Ian Fairnie in this special study tour under the auspices of the Save Foundation of Australia, with qualified guides and wildlife officers who will take you, your family and friends out to see and photograph giraffe, lion, elephants, baboon, buffalo, rhinoceros, hippopotamus and possibly leopard, plus countless birds including carrion feeders. You will meet veterinarians deeply committed to anti-poaching and other

conservation activities such as the tracking of lion and the African Painted Dog, and perhaps participate in the implanting of tracking devices. At all locations, where possible, meetings are planned with local private and government veterinarians, as well as wildlife conservation officers. The Tri-Nations Veterinary Conference is being held through the collaborative efforts of the Zimbabwe Veterinary Association and the AVA, with veterinarians attending from Australia, Zimbabwe and Zambia. Participants in the study tour will receive an invitation to attend and present a paper at the conference.

For further information please e-mail ianfairnie@gmail.com or call Helen Jones on 0408 958 506

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COMPANION | SPRING 2013

VetCompass

- disease and disorder monitoring comes to Australia It can be a difficult thing to obtain accurate information about the prevalence of diseases and disorders in companion animals, but clinical health data can be invaluable for researchers and even practitioners. A team consisting of University of Sydney post-graduate student Cate Webb, Professor Paul McGreevy and Associate Professor Peter Thomson along with the UK’s Royal Veterinary College have collaborated on a new initiative that will collect electronic clinical records from participating practices around the country.

VetCompass Australia aims to monitor the prevalence of disease and disorders and various factors using data from electronic practice records. In some ways, the system is very similar to Virbac’s Disease WatchDog, but the focus is slightly different – Disease WatchDog is practitioner-focused and monitors disease outbreaks in locations across Australia, whereas VetCompass Australia is more focused on data around disorders for research purposes. Companion spoke to Cate Webb about VetCompass Australia. Firstly, could you tell me what VetCompass Australia is? VetCompass Australia stands for Veterinary Companion Animal Surveillance System Australia (see www.sydney.edu.au/ vetscience/vetcompass/). This project collects data from veterinary consultations in the form of standard electronic practice records (EPRs) to investigate the range and frequency of companion animal disorders seen by veterinary surgeons working in general practice. We aim to highlight the major risk factors of disease and ultimately, to improve the welfare of companion animals. VetCompass Australia is led by the University of Sydney in collaboration with the Royal Veterinary College (RVC), London. How successful has VetCompass been in other countries? VetCompass was established by the Royal Veterinary College in the United Kingdom (see www.rvc.ac.uk/VetCompass/Index.cfm). A milestone of 500,000 unique animals on the database was reached earlier this year. The data has been used for studies on various disorders including canine kidney disease, epilepsy and pyoderma, as well as other aspects of veterinary practice such as antimicrobial use. A new and exciting project will investigate linking of the VetCompass clinical health records with the Kennel Club’s pedigree data, in the generation of estimated

breeding values (EBVs) for pedigree dogs. Preliminary project work is underway for the establishment of VetCompass systems in Spain, Germany and New Zealand. What kind of an impact could VetCompass Australia have? There is currently limited information on the prevalence of disorders in the companion animal population in Australia. There is also a lack of prevalence information on disorders seen more frequently in certain breed-groups. The baseline measures of disorder prevalence collated by VetCompass Australia will enable informed discussion on where improvements need to be made in prevention and treatment of disease. Ongoing data collection will provide a means to monitor the success of control strategies. VetCompass Australia will provide the type of evidence that has clinical relevance to general practitioners. This information can be used to generate research questions and discussion based on what is actually seen in practice. What diseases does VetCompass Australia monitor? VetCompass Australia has the ability to monitor a large spectrum of diseases. Animal health data will be held securely in the VetCompass database in the UK and,

with appropriate ethics approvals, may be accessed retrospectively for a wide variety of studies. Initial studies will be on a range of conditions seen frequently in general practice. These will include specific disorders such as diabetes mellitus and syndromes such as arthritis. Early studies will also investigate the age and cause of death of different breeds of dogs and cats. We hope that the project will continue to develop and deliver an ongoing, online companion animal disease surveillance and information system. Does it require the support of lots of vets to work really effectively? VetCompass Australia is designed to receive data from a large number of general veterinary practices and yes, this is where the strengths of the system lie. Firstly, by using data from a wide variety of practices we can provide information that is representative of the general population of Australian dogs and cats. Secondly, by collecting data from large numbers of dogs and cats we will have enough animals at the breed-group level to be able to investigate risk factors by breed. We are excited about the positive response that VetCompass has seen in the UK and the preliminary interest we have seen in Australia and are confident that we will have the support of Australian veterinarians. Vets are welcome to contact us at vetcompass@sydney.edu.au.

Maintaining effective Vet Nurse relationships Companion spoke to Sue Crampton of Crampton Consulting Group and Yvonne Markey, National President of the Veterinary Nurses Council of Australia about maintaining effective working relationships with veterinary nurses. There is probably no more important professional relationship in a veterinarian’s life than the one with their veterinary nurse colleagues. When the relationship is right, the nurse can be an invaluable asset, providing essential support as an integral part of the veterinary healthcare team. But as veterinarians work extremely closely with their nurses day after day, when tension arises, it can have a wide-reaching impact. Sue Crampton began her career in the UK as a veterinary nurse in 1982 and since then has gone on to become a leading speaker, trainer and consultant across Australasia. She is currently the HR Director for Provet and maintains a weekend role as a veterinary nurse in Brisbane. The relationship between veterinarians and nurses has been one of her biggest areas of work as a consultant and she approaches the area not only from her knowledge in HR and management, but from her practical experience as a nurse. Crampton believes it’s incredibly important to get the relationship right as it impacts upon stakeholders that the veterinarian and the nurse may not have even considered. “It impacts upon the client relationship, it impacts upon patient care and advocacy, it impacts upon the morale of the staff and it impacts upon how the profession is reflected in the eye of the consumer – our professional image,” she says. Crampton says it’s essential for practices to have a framework in place that helps to regulate that relationship. “They need to have clearly defined guidelines for staff, inclusive of values and boundaries – a set of documented expectations like a staff handbook.” Though those documents can’t stop all problems arising, they mean that they’re easier to resolve when they do. Integral in the frameworks that Crampton advocates for are defined roles and responsibilities for both vets and nurses. “The vet needs to back up the nurse and the

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nurse needs to back up the vet,” Crampton says. “We all have to take responsibility in the workplace and make sure we respect each other’s roles – a lack of understanding about what each other’s roles are can easily lead to conflict.” Crampton has seen a sharp increase over the past decade in both the education of nurses and their role in patient healthcare. She believes the two go inherently hand in hand. “Nurses are seen more globally as part of the healthcare team and there’s a strong advancement in technical competencies. We’re now relied upon for fluid therapy, radiographics, anaesthesia, patient care and advocacy. Prior to that, nurses were relied upon for just functional tasks – hygiene and miscellaneous care.” That increase in training has also meant that anticipatory nursing is on the rise. “If a nurse is trained to anticipate the vet’s needs, it actually adds an increase in productivity and an increase in profitability,” Crampton says. Yvonne Markey has been a veterinary nurse for more than 20 years and now works as the Supervisor of Nursing Services at the Murdoch University Veterinary Hospital. She’s also the National President of the Veterinary Nurses Council of Australia, the peak body representing veterinary nurses throughout the country. “A well organised nurse can make the day run smoothly and save time and frustration for all,” she says. “They’ll often be planning one step ahead and has the equipment, supplies or surgery for the procedure and has anticipated the next move.” Markey has witnessed over the course of her career the same increase in training and the role of nurses within practice. “It’s continually changing,” she says. “There are increased expectations, both from vets and clients – the nurses are expected to be very advanced in their clinical skills and knowledge and are now seen as paraprofessionals that complement the veterinary healthcare team. Nurses are leading the way in different roles now such as nurse consults, weight loss and nutrition clinics, dental awareness or practice management.” Markey believes there are two essential points in maintaining effective relationships

between nurses and vets – respect and communication. “It’s miscommunication that’s usually one of the major contributors to conflict and errors, whether that be the vet not communicating to the nurse correct or clear instructions or the nurse not clarifying what those instructions were or what they’ve done.” “Both should be asking questions and sharing information from what’s happening with the patient’s treatment plan, through to why a procedure is being performed a certain way.” Crampton agrees with Markey on the importance of communication, but believes that communication should be properly regulated. “Communication is the key, but if there’s no framework or boundaries for the staff to work within, the communication is going to be misguided,” she says. “It’s like playing in a football team – everybody’s got to run in the same direction, but if there aren’t lines for them to be guided by as to where they should and shouldn’t go, no amount of communication can help the team.” Another point upon which both Crampton and Markey agree is that practice managers should be aware of the experience within their team, especially when it comes to recent graduates. “One of the things that can go wrong is that new staff members are put on shifts together,” Markey says. “There needs to be a balance of experience. It’s that experience that can help to make an excellent workplace.” Crampton says when recent graduates enter a new practice, they should first check that the practice is recent grad friendly and need to be sure of exactly who is who in the practice and what the various roles are. “They really need to find out from the practice owner who they should go to for what. Some practiced unfortunately don’t have experienced nurses, so that can be a bit of a problem, but if they can define with the practice manager who could support them and help them ease in, that would be great.” According to Markey, strong communication and respect are absolutely integral, but a bit of humour doesn’t go astray. “It’s important to always maintain that sense of humour and share a laugh. There are never two days the same in the life of a vet or a vet nurse and that’s what keeps us invigorated and staying in the industry.”

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COMPANION | SPRING 2013

Annual Conference ASAVA 40th Wrap-Up Gold Coast QLD, 18 – 23 August 2013

40 mightn’t be a ‘lucky number’ for many, but ASAVA’s 40th Annual Conference (the ‘ruby anniversary’ conference) was an unequivocal success. Marking the start of a new chapter of ASAVA conferences on the Gold Coast, delegates left having learnt a great deal about imaging and endoscopy, and having experienced the best that Queensland has to offer. There were also plenty of opportunities to reconnect with old friends and make new connections with the Recent Graduate Dinner, Party Night and the ASAVA Annual Awards Dinner. The second ASAVA Nurses Conference was also held over the Wednesday and Thursday of the conference week. In this conference wrap-up, ASAVA President Adrian Choi writes about the Recent Graduate Dinner, Karen Phillips, who delivered a thrilling speech at the Women’s Networking Dinner, writes about delivering ‘Brand Brilliance’ in your business, and Carole Harvey-Stevenson writes about the practical ‘hands-on’ nurses day. We’ve also got some fantastic responses from delegates.

Recent Graduate Dinner By Adrian Choi

These dinners are always fun, and a rewarding night for everyone who attends – with a couple of specific aims: • Recent graduates attending the conference may not know many or any of the other attending delegates, and so it’s a way of getting peers together and forming friendships for the conference, and often beyond. • Secondly, it serves as an event where new or recent graduates can express their fears, frustrations and early veterinary milestones amongst a group of veterinarians who are at a similar stage in their professional lives. During our 2013 dinner, after some good food and a few drinks under their belts, our attendees had a story or two to tell! It is always interesting to see that the challenges experienced by one have been experienced by many, and it is amazing to see the grads nodding in agreement when stories are shared. At hand during every recent grad dinner is a group of experienced vets (ASAVA executive committee and sponsors) who answer questions and provide some valuable helpful hints and advice - all in the strictest of confidence! I’ve attended many of these events over the years and it is remarkable how, despite the faces changing, the stories told are very similar year after year. With the emergence

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and influence of social media, I wondered how relevant such a dinner would be to the new generations of graduates. As long as we continue to get the great attendances we do, I think that in itself answers this question. There’s nothing like a face-to-face discussion to bring everyone together and talk about issues we all faced when we began our careers. Special thanks must go to Mark O’Byrne from Hill’s for attending our 2013 Recent Graduate Dinner and to Hill’s Pet Nutrition for sponsoring the night, which meant it was heavily subsidised for the attendees. Comments from the attendees: “The new graduate dinner is an opportunity for all new graduates to express their fears, frustrations and funniest moments with their new graduate peers, but also with more experienced veterinarians that have walked the path before them. In doing so, it helps us learn from one another and helps us laugh at the things that are not important and reflect on the things that are. Really enjoyed everyone’s stories, looking forward to attending again next year!” “The ASAVA recent graduate dinner was fantastic. Most of the time was fun and relaxing but there were times where we discussed serious topics. Very useful information including when you should ask for a pay rise! It was great to talk to new graduates and help inform them about what is ahead. This reminded me when I was a new graduate 2 years ago and I regretted that I did not attend a dinner like this back then!”

How to deliver ‘BRAND BRILLIANCE’ in your business By Karen Phillips

As the information age advances at a rapid pace, our industry continues to evolve and everywhere we turn, it seems clients want more value. So how can we achieve a balance between providing ultimate service, operating a successful business and ensuring we remain competitive? It is a question we asked Australian brand and client relationship specialist Karen Phillips following her presentation at our second annual, highly successful ASAVA Women’s Networking Dinner. Today’s business landscape is one that updates itself every second, every hour of every day and it can certainly be hard to keep up, let alone focus on educating, inspiring and engaging our clients. As new-age business owners and managers, we need to be innovators, creators, strategists and client connectors and see every interaction is a branding opportunity. Your clients see everything you do as part of the brand experience and subsequently measure you on your consistency through every touch point made. Ultimately they become Brand ambassadors or detractors based on their experiences. With the expansion of the social media landscape, a comment or image can be broadcast in a nanosecond and there is nothing you can do to stop it or the aggregate residue it can leave on your Brand - positive or negative. It is now more critical than ever to regularly evaluate what type of service experience you are offering and how you are creating and maximising meaningful connections with your clients.

their target markets or identify where new growth opportunities may lie. For most of us, it takes all our effort just to stay focused on running the business, but given the competitive environment, it is essential to stop and take stock of how your Brand image is perceived. Upon reviewing some practices, I’ve noticed the only communication some clinics have with their clients are mailed reminders for check ups, vaccinations – or what I like to call ‘the necessary basics’. There is no client connection strategy in place for such ‘touch points’ as birthday cards, Christmas cards or even newsletters. So here’s the challenge, think about the best customer service experience you have ever received, one you have raved about to friends and family. The truth be known, it was centred on the way you were treated, the elevated service and the little extras that culminated in a powerful connection. Now consider how you can implement some of that memorable experience into your own business. Some simple initiatives might include the way your team greet clients by name (file photos help this process), offering product samples, providing free care programs or affiliated workshops or even an animal Christmas party. Inexpensive initiatives like a lolly bowl for children when they visit, a play area for them while their animal is being treated, hand wipes, or a puppy/kitten gift basket presented to clients for their pet’s first visit. Look at your practice through your client’s eyes for a moment. What would it take to turn your clients into Brand custodians for life? Karen Phillips is one of Australia’s most sought after strategists and speakers in the areas of brand management and effective client communications for businesses. For more information or advice www.karenphillips.com or Karen@kpcc.com.au.

Practical ‘handson’ nurses day By Carole Harvey-Stevenson With over 40 nurses attending, the practical workshops were a huge success at the ASAVA Gold Coast Conference. Delegates were able to learn and practice their pathology skills including PCV, TPP, Blood smear preparation and urinalysis. This was followed by our mannequins being positioned and prepared for radiographs – enabling identification of anatomy, correct positions, use of mechanical aids and collimation. The final session included placing Robert Jones and paw bandage on the mannequins (and each other!) As the presenter of these sessions, I had a great time and applaud the delegates for their enthusiasm and participation. Carole Harvey-Stevenson VN, VTS (ECC), Dip. ECC, Cert IV TAE. Technical Advisor, AIRC / Crampton Consulting.

So it‘s worth asking yourself, how do your customers perceive your business? On a scale of one to 10, how would you rate? In fact, have you ever actually asked your clients, how they rate your service and customer care? Most businesses never actually take the leap of faith and test their brand by undertaking customer satisfaction surveys; instead they forge forward with crossed fingers hoping their business will survive. In fact, when asked, many owners can’t actually define

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COMPANION | SPRING 2013

Annual Conference ASAVA 40th Wrap-Up

WHAT OUR DELEGATES SAID...

Gold Coast QLD, 18 – 23 August 2013

ASAVA Conference Student reflections This year, ASAVA awarded scholarships to three student members for the ASAVA 40th Annual Conference. The scholarships covered conference registration, flights and accommodation. We asked the recipients for their thoughts on the conference. This year, I was lucky enough to be one of the three student scholarship winners accepted to attend the ASAVA Annual Conference held on the glorious, sunny Gold Coast. While the trip came with its perks, such as cake at every meal and fancy hotels, the experience was nonetheless, priceless. I had the privilege of meeting people in the veterinary industry I could only dream of encountering at this stage of my education and career, and was welcomed into a world I’ve been waiting to be a part of since I was just a kid with a dream. All in all, it was an experience that affirmed that being a vet is what I want to do in life. Imaging, as a modality was something I believed to be my shortfall as far as veterinary skills are concerned. However, after attending numerous lectures over the duration of the week by local and international specialists, I was made to feel that I can, and confidently will, translate the information learned into my future career and as such, improve on my diagnostic skills. Interspersed with cocktail evenings of champagne and dancing, and party nights at Movie World, it was the perfect combination of hard work rewarded by fun and games. I can only hope I’ll be lucky enough to have the opportunity to attend such an event again. Thank you ASAVA! Aashima Auplish

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Attending the 2013 ASAVA conference was an amazing experience and I only have positive things to say about it. The topics presented were interesting and relevant and the high quality guest speakers made the lectures very engaging. I came away from this conference feeling as though I had cemented my knowledge on a whole range of imaging methods and modalities. As a conference ‘first timer’ it was a great opportunity to know how conferences run and to see vets engage with each other, outside of a university setting. The ‘trade fair’ exhibition that ran each day was something I enjoyed, elucidating the range of products and services that are available to vets in the workforce. Chatting to industry representatives during my time at the conference further demonstrated to me the many career paths and avenues our veterinary degree can take us. As a university student, it was really pleasing to know that when I graduate and enter the veterinary profession there are associations such as ASAVA supporting us. Speaking to many clinicians and practice owners during my time at the conference, I learnt many invaluable ‘tips and tricks’ for when I get out into practice. The events put on during the conference really fostered a sense of community and it was great to see everyone let their hair down at the Party Night at Movie World. I am honoured to have been selected and thank everyone at the conference for being so welcoming. It is a real credit to Monika and the ASAVA team for putting on such a successful event. I encourage all vets and veterinary students to get involved with ASAVA. I look forward to being involved in many more ASAVA events and programs in the future. Dennis Woerde

During the week of the 19th August to the 23rd of August, I was fortunate enough to attend the 40th Annual ASAVA Conference on the Gold Coast. As a student nearing the end of my undergraduate degree, this opportunity provided by the ASAVA was very exciting and beneficial to my learning. While at the conference, I learnt about cutting edge laparoscopic and cutting edge surgical techniques, as well as reading and interpreting imaging modalities from radiology to MRI. Attending these lectures gave me an insight to what it is to be a veterinarian and allowed me to face some of the diagnostic challenges vets face on a day-to-day basis. The 40th Annual ASAVA Conference had a great focus on furthering veterinary education, but it would be neglectful of me not to mention the social aspects of the conference. The Party Night at Movie World and the ASAVA Awards Dinner were two of the many social events that were part of the conference. Each social event gave me opportunities to get to know the other delegates, making friends and colleagues that will undoubtedly last into my future career and beyond. On the Friday I took the opportunity to attend some practical workshops - the Dental Radiology Workshop provided by iM3 demonstrated the use of the CR7 radiology machine. We also practiced some dental radiology techniques that I believe will be very useful and give me a great leg up in developing my radiology skills. I was also fortunate enough to attend the Karl Storz Endoscopy workshop - we rotated through stations including otoscopy, bronchoscopy, gastroscopy and laparoscopy and harnessed skills in biopsy, laparoscopic manipulations as well as practicing the removal of foreign bodies. I highly recommend future students to attend the ASAVA Annual Conference. Thomas Vowell

On the conference What an amazing week it’s been at the ASAVA conference on the Gold Coast! It was the first time I went to a five-day conference, so I didn’t know what to expect. It turned out to be one of the most enjoyable weeks I have had so far this year. I have learnt so much skills and techniques on diagnostic imaging and endoscopy from all the speakers, which I will now bring back to the clinic and share with my colleagues. I have also met some wonderful people and made new friends from around the country. The social events organised by the ASAVA were amazing. One of the highlights of the week would definitely have to be the ASAVA Party Night at the Scooby-Doo Castle in Movie World. I got very excited about the event even before I flew to the Gold Coast, and it certainly didn’t disappoint me. It was great fun! We all went onto the thrilling Scooby-Doo coaster multiple times. You could hear lots of happy screaming in the house! There were also dancers dressed up as zombies who gave us a special performance of “Thriller”. But best of all was the dance party that followed. Everyone was busting out some moves to music from the 80s to some more recent hits like “Gangnam Style”. I am sure everyone had a good time and thoroughly enjoyed themselves. It was a memorable night and a truly terrific week. I look forward to doing it again. Horace Tang, (a.k.a. Mr Gangnam Style)

On the Nurses Conference I enjoyed the conference immensely and have incorporated a great deal of what I learned into my work. The conference was the perfect mix of lectures and practical workshops, and the presenters were well informed and entertaining. It was great to be able to mingle with my peers to swap stories and ideas. The presence of the trade show gave everyone a chance to have one-on-one time with numerous Reps from a large variety of companies. All in all, the conference was fantastic and I am looking forward to attending the next one. Genelle Thomas

On the Recent Graduate Dinner The dinner was a great occasion to mix with experienced veterinarians from the profession and a good chance to mix with other new graduates and share common experiences. The food was brilliant and the drinks helped produce some of the more revealing stories. Christopher Hong

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WHAT OUR DELEGATES SAID... On the Party Night I was so excited about the Party Night at ScoobyDoo Castle when I signed up for the conference. And it was so gooooood! Amazing to be at Movie World at night and fascinated by the spooky castle! There were unlimited rides for Scooby-Doo for an hour and I went on the ride three times! It was fun to go on rides with newly met friends (and obviously I had fun scaring Des and Emma as well!) The thriller dance was another peak of the night! Zombie dancers pushed this song to a new level! It’s so good to see different generations dancing the night away together. Thank you Horace for pushing the peak of the night to the max with your awesome Gangnam style! It definitely was a wonderful night. If you didn’t go, you have definitely missed out! I hope everyone will join next year! Apple Kwong

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COMPANION | SPRING 2013

We WOULD LIKE TO SAY THANKS AGFA Veterinary Imaging

AGFA VETERINARY IMAGING incorporating Allrad, DRS Medical, TMIS Pty Ltd is a group of specialist distributors in Medical Imaging for Veterinary Practices throughout Australia and has representation in all states & territories. We provide a ‘one stop shop’ for all products used in imaging departments. We are AGFA HealthCare’s authorised distributors and service agents providing sales expertise and service back-up on a range of equipment that includes Computed Radiography (CR), Digital Radiography (DR), Hard Copy Printers, Archiving, X-Ray film and chemistry. Factory 8 / 9 Greaves Street, Dandenong, VIC, 3175 Contact: Troy Honan | Mob: 0413 830 923 DRS Medical, Unit 3 / 26 Weir Road, Malaga, WA, 6090 TMIS, 14 Marlow Road, Keswick SA 5035 Contact: Earl Cox | Mob: 0418 857 442

Ansell

Ansell is a historical global market leader in surgical gloves and maintains a leading position in examination gloves. Increased awareness of the protection that medical gloves can provide has caused greater focus from healthcare professionals on choosing the right glove for each person and situation. To effectively protect VETS, dentists, laboratory practitioners, healthcare workers and patients alike, our portfolio of gloves is manufactured using the latest technology developments and advancements. We use customer feedback and regular market research to add new features to our gloves and guarantee a continuous stream of innovation. Ph: 1800 337 041 E: anzcustomerservice@ap.ansell.com www.ansell.com

Ausrichter Animal Health is a longestablished veterinary products distributor in Australia, registered in 1979, and is 100% Australian owned. Ausrichter distributes prescription and non-prescription products for the following European manufacturers: Richter Pharma AG, Austria; CZ Veterinaria S A; Vetoquinol SA, France; Jaydee Laboratories. Our range includes the following products: Urinary Incontinence: Propalin Syrup 30mL & 100mL: Phenypropanolamine. Heart Disease: Prilium 150mg & 300mg: Liquid ACEi which contains Imidipril. Renal Failure: Ipakitine 60mg, 180mg and 300mg: Calcium carbonate, Chitosan, Lactose. NSAID: Tolfedine Tablets and Injection: 40mg/mL Tolfenamic acid. Feline Herpes Virus: Enisyl-F oral supplement for cats and kittens: 250mg/mL of Lysine HCL palatable oral suspension Ph: (02) 9517 1166 E: info@ausrichter.com www.ausrichter.com

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Founded in 1993, ARO Systems P/L, is a company specialising in the sales, service, maintenance/repair, and installation of Veterinary and Medical imaging equipment. We are committed to providing the highest level of service, support, and solutions for our customers with consistency, quality, and timeliness. Working with small and large practices, corporate, and public institutions, we provide advice on how to configure setup, provide ongoing support for digital imaging solutions, and conventional equipment. Our sales team and service engineers have over 60 years combined experience in the industry, and we are growing service networks in numerous states across Australia. We work in partnership with Carestream Health, Image Information Systems, and EcoRay to provide the very best digital imaging solutions and products available. Ph: +61 (02) 6059 6664 E: support@arosystems.com.au www.arosystems.com.au

Contact: Steve Marshall Mob: 0422 414 703

Ausrichter Animal Health

ARO Systems

Australian Medical Systems

Australian Veterinary Assoc.

Australian Medical Systems are committed to Veterinary Diagnostic Imaging for over 10 years.

The Australian Veterinary Association (AVA) is the only professional organisation representing veterinarians in Australia.

We import Ultrasound Scanners and X-Ray Equipment for every Veterinary application. From entry level to the most advanced Colour Doppler, we have Ultrasound Scanners for the tightest budget or the most advanced specialist, for small or large animals. We offer new, used or compatible ultrasound probes for all brands and also sell refurbished Ultrasound Systems from major US and European Brands.

The AVA is run by and for members, with a national office, state divisions, special interest groups and local branch networks, each providing valuable member benefits and a vast range of continuing professional development opportunities.

We also offer Mobile Dental Systems, Infusion pumps, Monitors, Porta-Scopes, Autoclaves, Scales, Surgical Instruments and much more. We offer the best deals and service rates available. Call us for your next purchase. Ph: 0400 771 923 or 1800 200 677 E: sales@australianmedicalsystems.com www.AustralianMedicalSystems.com

Ph: (02) 9431 5000 or 1300 137 309 E: members@ava.com.au www.ava.com.au

Austvet Endoscopy

To our conference sponsors and exhibitors

Bayer Animal Health

The Veterinary Endoscopy Specialists – Austvet Endoscopy has the widest range of new and reconditioned rigid and flexible Endoscopy equipment for small animal and equine applications.

Everything we do at Bayer is focused on the health and wellbeing of Australian animals. As such, we have dedicated more than 40 years to protecting cats and dogs against Australian parasites.

Owned and run by Ennio and Maria Matutini since 2004, we are best able to meet all your veterinary Endoscopic needs in this rapidly growing field.

Bayer Animal Health offers the most comprehensive range of parasite treatments available for companion animals. This gives you and your staff the ability to provide tailored solutions for your clients, ensuring that the specific needs of their pets are met. Two of our most well-known products, Advantage and Drontal were invented in Australia and are now recognised as leading brands globally.

Olympus Australia has also appointed Austvet Endoscopy as the EXCLUSIVE veterinary Endoscopy distributor in Australia and New Zealand and we are proud to offer the veterinary industry their outstanding range of Endoscopic products. We are the only Veterinary supplier in Australia capable of performing in-house Endoscopic service & repairs. With over 34 years experience in the field, we are the only VETERINARY ENDOSCOPY SPECIALISTS. Don’t take risks with your precious Endoscopy equipment! Ph: +61 (03) 9543 3991 E: maria@austvetendoscopy.com.au www.austvetendoscopy.com.au

Bioniche Animal Health

Bioniche was founded as a Canadian animal health company in 1979 by Graeme McRae, Chairman, President and CEO to address the lack of sufficient research effort into alternatives to antibiotics as treatments for livestock disease. The Company was launched with the support of a number of Canadian veterinarians to develop such alternatives. Today, there are more than 60 animal health products in the Company’s portfolio. The Company operates as three divisions – Animal Health, Human Health and Food Safety – and is publicly listed on both the Toronto Stock Exchange and Australian Securities Exchange (as “BNC”). Bioniche Animal Health develops, manufactures and markets animal health biopharmaceutical products worldwide. Its focus is reproduction and embryo transfer, hyaluronan, immunostimulants, polyclonal antibodies, vaccine products, and nutraceuticals. Ph: 1800 032 355 E: sales@Bioniche.com www.BionicheAnimalHealth.com

For you and your staff, we provide free online learning via our Accelerate program, www.bayeraccelerate.com.au, with a broad range of topics including courses for Veterinarians, Veterinary Nurses and other staff members. Accelerate is a valuable learning and development tool that can be accessed at your convenience and is a completely free.

BCF Ultrasound

Portable Ultrasound Specialists. At BCF Ultrasound we are proud to offer you a range of high quality, value for money diagnostic ultrasound products suited for all animal applications as well as the educational tools to train veterinarians in the correct use and techniques to perform the ultrasound procedure. Specialization is our core strength and we are the leading provider of ultrasound solutions for the animal market, and with fully equipped service centres in New Zealand and Australia we can provide world-class service, support and problem solving. Ph: +61 (03) 9894 8980 NZ +64 (9) 257 1214 E: sales@bcfultrasound.com www.bcfultrasound.com

Ph: (02) 9391 6000 E: Fiona.ross@bayer.com www.bayeranimal.com.au

Blackmores Animal Health

Blackmores Animal Health combines Blackmores’ long heritage in natural healthcare with strong veterinary expertise to provide a range of natural pet healthcare products. Developed by veterinarians, the PAW by Blackmores range includes leading products across Dermatology, Joint Care, Ear Care, Grooming and more. One of our latest veterinary innovations is MediDerm® Gentle Medicated Shampoo. Using an advanced veterinary active, Piroctone Olamine, PAW MediDerm Shampoo is registered by the APVMA as a low-irritant antibacterial and antifungal shampoo that is gentle on pet and human skin. Ph: (02) 9910 5000 E: pawinfo@blackmores.com.au www.pawbyblackmores.com.au

Boehringer Ingelheim

Boehringer Ingelheim is a global Top 20 pharmaceutical company. Headquartered in Ingelheim, Germany and founded in 1885, this independent, family-owned company is committed to researching, developing, manufacturing and marketing novel human and veterinary products of high therapeutic value. The following are a selection of our leading animal health brands: • Metacam® 20 – NSAID for horses, cattle and pigs • Mamyzin® – The consistent and mastitis treatment for injection that concentrates in the udder of cows • Ingelvac® CircoFLEX – vaccine against porcine circovirus type 2 • Protech® – Australia’s #1 annual canine vaccine • Fel-O-Vax® – Australia’s #1 feline vaccine • Metacam® – Australia’s #1 small animal NSAID • Vetmedin® – Australia’s #1 canine CHF treatment Ph: 1800 038 037 E: Animalhealth.au@boehringer-ingelheim.com www.boehringer-ingelheim.com.au

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COMPANION | SPRING 2013

BOVA Compounding

Bova Compounding are specialists in veterinary compounding. Over the last 5 years, we have been dedicated to provide all vets an exceptional service whilst focusing all our resources on offering our highest quality medications at an affordable price to help strengthen compliance by pet owners. We are able to make medications suitable to each individual animal by offering tailor-made solutions in a variety of delivery methods such as sterile injections, chemotherapy medication, exact dose capsules, transdermals, flavoured pastes, powders and ophthalmics. Bova Compounding offers next day delivery to most areas in Australia and additionally offers a complementary over the phone advice service for any questions or queries from veterinarians or pet owners. Bova Compounding, your prescription your way. Ph (02) 9525 3044, Fax (02) 9542 7645 E: scripts@bovacompounding.com.au www.bovavet.com.au

Cenvet Australia

CEVA Animal Health

Australian Owned for over 50 years.

CEVA ANIMAL HEALTH

Cenvet Australia is one of Australia’s premier veterinary wholesale companies. With support centres in Sydney, Melbourne, Brisbane and Perth, the company’s growing team of sales and customer service representatives service the needs of veterinarians across the entire country.

CEVA Sante Animale is a global veterinary health company focused on the research, development, production and marketing of pharmaceutical products and vaccines for pets, livestock, swine and poultry.

Our highly trained team delivers the highest quality products and services, backed up by highly attractive loyalty programmes, strong marketing and business support programs as well as training and education. For more information visit www.cenvet.com.au Cenvet Australia is an animal health and pet products wholesaler who provides an extensive range of goods and services to the veterinary market across Australia. We employ a dedicated field sales force in every state and further support our clients with four highly motivated customer support centres around the country. Ph: 1300 236 838 www.cenvet.com.au

Although CEVA has grown to become a global company, we have managed to retain the spirit of a small to medium sized enterprise. We owe our existence to the farmers, pet owners and veterinarians who support us. As a result, we are dedicated to providing them with the best possible products and services. The bond between humans and animals forms an essential part of life.

Elanco Companion Animal Health

Our pets are our dearest friends, our closest confidantes and treasured members of our families. We want the best for them in every way, but first and foremost we want them to live long, healthy and highquality lives. Elanco Companion Animal Health is committed to exactly that – enabling veterinarians to help pets live longer, healthier, higher-quality lives – by developing innovative products for Australian veterinarians. Ph: 1800 995 709 E: elancopet_australia@lilly.com www.elancopet.com.au

We believe it should be embraced and reflected in science as well. We aim to provide products and services that not only protect and improve the lives of animals, but ultimately the well-being of every person in our global community.

Elite Fitout Solutions

Elite is a national leader in the delivery of complete fitout solutions for veterinary practices. Proven processes and extensive experience allows Elite to create value, drive efficiency and achieve a practice image that delights patients and staff alike. With a team that’s focussed on creating practice environments that delight, you will get exactly what you want when you use Elite for your next fitout or refurbishment ... a practice environment that: • Fulfils your expectations of your own brand image • Provides an efficient space for you and your team to work in; and • Represents a value for money investment in your business. Our experienced team helps you to understand the physical needs of your practice environment and workflow design, and we help you work through any constraints you might have, such as lease agreements, finance approvals, equipment and technical requirements. Whether it be helping you to find or develop new premises and fitting it out or refurbishing your existing space, our process is designed to provide you with peace of mind while still allowing you to maintain control of your project at all times.

Ph: +61 (02) 9652 7000 E: info.australia@ceva.com www.ceva.com.au

Ph: (04) 2958 5075 E: ian@elitefitout.com.au www.elitefitout.com.au

CH2 Vet

CH2 (Clifford Hallam Healthcare) is proud to be Australia’s largest national healthcare service provider, with over 80,000 customers and an extensive catalogue of over 30,000 products. In addition to its already extensive product range, CH2 now stock a wider range of veterinary products. CH2, understand the different needs of the Veterinary market and as such, we have a dedicated division CH2 Vet, with specialised veterinary Business Development Managers (BDM’s) and customer service staff in each location to provide you with dedicated support. CH2 Vet tailors services and products to meet the needs of the rapidly expanding veterinary sector. Offering a high level of experience in the supply of medical consumable, pharmaceutical and equipment products, as well as managing cost efficient reporting tailored to meet the customer needs. Our team are able to provide you with local service to assist with product choice and information. CH2 offer value added services such as E Commerce functionality – accurate ordering, confirmations and pricing. Efficient – Logistics labels, fast put away, E-invoices and fast matching process. On-line ordering system through CH2 Direct. Ph: 1300 720 274 E: marketing@ch2.net.au www.ch2.net.au

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Chison Medical Imaging

CHISON is one of the leading veterinary ultrasound companies in the world, which has specialized in the development & manufacturing of high quality ultrasound systems for over 17 years. Its vet probes are specifically designed for vet requirements, which is why CHISON probes are easy to use and generate exceptional image quality. CHISON are providing the best veterinary solutions with advanced technologies. It has an annual production capacity of making 8,000 units ultrasound systems. It is ISO & CE certified by TUV in Germany. Thanks to the advanced technology, user-friendly design, strict quality control & life-time after-sales service, it has become popular in 120 countries. Recently, it has won big tenders of over thousands of units from World Bank and United Nation because of its high quality & premium service. It has also won 815unit tender from the Chinese government. Every year, we’ll have the new models with the latest technologies, and we are confident to build the most affordable high-tech products and keep you stay on the leading-edge of ultrasound technology. Ph: 0086 510 8527 1308 E: amy_zhu@chison.com.cn www.chison.com.cn

DLC Australia

DLC Australia Pty Ltd is proud to be an exhibitor of the 2013 ASAVA Annual Conference. DLC Australia Pty Ltd, has now become the largest and longest serving instrument and equipment distributor in Australia & New Zealand. We at DLC Australia Pty Ltd have prided ourselves on providing new and innovative products to the veterinary profession and will continue to do so for many years to come. We are proud to be sole distributor for Sound-Eklin digital x-ray systems, which include small animal and equine digital xray, also O & R Digital X-ray software solutions, Fiire CR+, Kruuse veterinary products, Atomscope X-ray units,Companion Therapy laser, Medical illumination Lighting, Univet Surgical instruments, EchoVet Digital Ultrasound scanners, Welch Allyn Diagnostic instruments, Shor-line Cage systems and Hydro-Physio hydrotherapy treadmill systems. Ph: 1300 785 405 or 1300 785 401 E: info@dlc.com.au www.dlc.com.au

IDEXX Labaratories

Vets need accurate results fast. That’s why IDEXX provides the complete diagnostic solution™ with the speed of Real-Time Care™, the accuracy of SNAP® pet side tests, the flexibility of the IDEXX Vetlab® suite of analysers and Deeper Insights from IDEXX Reference laboratories. IDEXX diagnostic products and services are unrivalled. With quality always top of mind, a new state-of-the-art laboratory that includes RealPCR™ testing and our fleet of pet owner friendly courier cars, your patients and their owners know they are in the very best hands. Ph: 1300 44 33 99 E: aus-marketing@idexx.com www.idexx.com.au

iM3

iM3 has recently celebrated over 20 years in the veterinary dental industry and enjoys an enviable reputation for quality products and superior customer service. We love what we do! We design, we build, we service. Our reputation and passion is your guarantee of advanced technology, unique features and quality workmanship. Our commitment to the veterinary profession extends to dental workshops covering canine, feline and rabbit dentistry offered annually at various national and international conferences. We enjoy giving you the opportunity for “hands on” experience with our dental equipment. iM3 has modern facilities in Sydney, Australia and Vancouver, WA USA and is dedicated to the continued development and launch of many new and exciting veterinary dental products. The successful launch of the CR7 dental x-ray image plate scanner 18 months ago (arguably the best veterinary dental x-ray system in the world) has attracted huge interest both nationally & internationally. With a range of unique benefits, the CR7 is fast becoming the most popular system available on the market! 2013 & beyond promises to be exciting for iM3!

ezyVet Veterinary Software

EzyVet was founded out of the desire for simple Veterinary Practice Management Software that ensures integrity of Clinical Records and ease of Business Processes. Building ezyVet on web based technologies we were able to create a software that is extremely powerful, customisable and cost effective at the same time. • Complete Business Management Software; Inbuilt General Ledger and third party integration for programs such as Xero, MYOB & Integrated EFTPOS through DPS. • Cloud based – Available anytime anywhere you are. Gives you the freedom to access your business from wherever you are in the world with Internet access. • Total Inventory & Stock Management system, allows you to easily manage stock throughputs so you will never be out of stock of critical products • Comprehensive Calendar is the heart of the billing system, colour coded for easy recognition. • Detailed patient clinical histories, notes and customised referrals. All related records at your fingertips. Ph: +61 7 3088 4847 (contact: Hadleigh Bognuda) www.ezyvet.com

Investec Specialist Bank

Have you ever wondered why the mainstream banks seem to ignore the fact that Veterinarians are a special breed? All you get is stock standard product, one size fits all. Yet you have highly individual and distinctive needs – at Investec, we never lose sight of that. Investec is a leading Australian specialist bank offering a full range of financial services to the medical sector. Stop by and meet the team that knows your profession inside out. • Equipment and fit-out finance • Goodwill funding • Commercial property finance (up to 100%) • Car finance • Home loans (up to 100%) • Credit cards • Transactional banking and overdrafts • Savings and deposits • SMSF lending and deposits • Foreign exchange • Comprehensive insurance services via Experien Insurance Services (our preferred insurance partner) Ph: 1300 131 141 www.investec.com.au/medical

Ph: 02 9420 5766 E: sales@im3vet.com www.im3vet.com

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COMPANION | SPRING 2013

GeneReach Biotechnology

GeneReach Biotechnology Corporation, headquartered in Taiwan, is dedicated to bringing the innovation to global health management. By developing, manufacturing and marketing products for applied nucleic acid detection technology, we offer pathogen detection platforms, including equipments and reagents, to multiple industries. Our products are currently in aquaculture, agriculture, companion animal and livestock industries, manufacturing in compliance with the requirements of Good Manufacturing Practices (GMP) in addition to ISO 9001:3008 and ISO 13485:2003. In the near future, we will launch the detection products for human. Developing the high performance and user friendly products is the major driving force of our research and development team. Based on this philosophy, GeneReach Biotechnology Corporation manufactures products which are reliable, affordable and easy to perform. Our goal is to provide the best detection products and service worldwide and down to the extreme of Point of Care market. Ph: +886-4-24639869 E: doris@genereachbiotech.com www.genereachbiotech.com

Jurox

Jurox is a family-owned veterinary pharmaceutical company based at Rutherford in Australia’s Hunter Valley. Jurox markets over 120 proprietary animal health products in Australia and NZ, and has an expanding export base including Asia, the Middle East, UK, Europe and Canada. Most recently Jurox has achieved CVM approval in the USA. Committed to ongoing development, Jurox invests 15% of sales in R & D. The manufacturing facility was the first in Australia to be GMP accredited by the APVMA, and is also TGA GMP certified under MRA, US FDA inspected, NATA recognised for compliance with the OECD Principles of Good Laboratory Practice and ISO17025 Laboratory Accredited. Ph: 1800 023 312 E: jenq@jurox.com.au www.jurox.com.au

Helena Laboratories

Helena Laboratories (Australia) Pty Ltd is a fully owned subsidiary of Helena Corp. Beaumont, Texas. Our primary focus is providing quality instruments and reagents for diagnostic tests to assist the clinician in both the Human and Veterinary markets. We do this with our own products as well as those of several other companies that we represent locally. Of particular interest to the Veterinary market are the following products: • Helena Activated Clotting Tubes for the determination of the ACT; • Helena Cascade POC instrument for rapid PT, APTT and ACT results; • Wescor Colloid Osmometer for the determination of Colloid Osmotic Pressure; • Opti Medical, Opti Lion Electrolyte Analyser; • Orphee Mythic 18, an18 Parameter Veterinary Haematology Analyser;

Lyppard Australia Pty Ltd

Hill’s Pet Nutrition Inc. manufactures Hill’s™ Prescription Diet™ brand pet foods, therapeutic pet foods available only through veterinarians, and Hill’s™ Science Diet™ brand pet foods sold through veterinarians and finer pet specialty stores.

LYPPARD AUSTRALIA PTY LTD is one of the largest national veterinary wholesalers in Australia.

Founded more than 60 years ago with a unique commitment to pet nutrition and well-being, Hill’s mission is to help enrich and lengthen the special relationships between people and their pets.

We have built a reputation for excellence in customer service and supply within the veterinary industry and welcome all new inquiries for growing your business and ours together.

Hill’s produces high-quality, great-tasting pet foods that owners can trust and which are recommended by veterinarians world-wide.

With branches in Melbourne, Sydney, Brisbane, Townsville, Perth and Adelaide we are able to supply all your local requirements, and with a dedicated export department we can satisfy all requests for product to all corners of the globe.

For more information about Hill’s Pet Nutrition Inc. and Hill’s Evidence-Based Clinical Nutrition™ visit www. hillspet.com.au Ph: 1800 679 932 www.hillspet.com.au

Lyppard operates to supply veterinary surgeons with all of their veterinary clinic needs at a fair and reasonable price backed up by excellent customer service.

Our mission is to provide our veterinary clients with quality products and service at a competitive price and to support this with professional, reliable and friendly personalised attention. Ph: 03 8769 0500 E: info@lyppard.com.au www.lyppard.com.au

• Coagulation analysers from both Behnk and Helena Biosciences;

Karl Storz Endoscopy

KARL STORZ Endoscopy Australia Veterinary Division draws upon the technical innovation and excellence of the world leader in medical endoscopy to produce high quality endoscopy and video imaging systems for use in veterinary practice. KARL STORZ is the only major endoscope manufacturer with a division dedicated solely to veterinarians. With quality second to none, KARL STORZ backs this commitment with products designed to withstand the rigors of everyday veterinary exam room use, with responsive customer service as well as with continuing education seminars designed to ensure the successful application of minimally invasive techniques by both specialists and generalists alike. KARL STORZ Endoscopy Australia Pty Ltd 15 Orion Road, Lane Cove West NSW 2066 PO Box 50 Lane Cove NSW 1595

Medical Plus Australia

Veterinary Imaging Specialists. With the conference being based on Imaging , this is the perfect time to come and see Medical Plus. We have been providing total imaging solutions to the veterinary market for many years from Ultrasound and Xray through to CT and MRI.

Mediquip

Mediquip has been committed to the Sales and Service of Biomedical and Medical Gas Equipment to the Veterinary industry for more than 25 years. Our success is built upon the simple ability to supply reliable products, efficiently and effectively.

We believe in quality products and fast and efficient after sales service. We like to be at the forefront of new technology our companion animal flat panel DR has 2 touch software similar to that of Apple products, Beautiful images with fast and easy software.

Performance, quality design and durability are the qualities we look for in all medical equipment, and are the distinct hallmarks of the companies we represent. Mediquip prides itself on supplying innovative quality products to the veterinary industry.

We boast the best portable cardiac ultrasound in the market (the Mylab Alpha), and have an ultrasound to suit any need or budget. We provide the total package and believe strongly in education and training.

Customers can rest assured knowing that all our products are backed by our after sales support.

We are the proud distributor of: • Mylab Ultrasounds • Cuattro Digital Xray (DR) • Duerr CR systems • Philips CT • Esaote low field MRI • Visbion PACS

Mediquip’s highly qualified service team can service, repair all products we sell and we stock a comprehensive range of parts and accessories. Ph: 1300 246 349 E: admin@mediquip.com.au www.mediquipdirect.com.au

Ph: 03 9399 4987 E: sales@medicalplus.com.au www.medicalplus-vet.com

Ph: 03 9543 7299 Free call: 1800 033 137 E: sales@helena.com.au www.helena.com.au

Ph: (freecall) 1800 996 562 or 02 9490 6790 E: karlstorz@karlstorz.com.au www.karlstorz.com

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Hill’s Pet Nutrition

Kong

The KONG story started in 1976 when a need to find a solution for Fritz’s chewing problem was realised. The Original KONG was the first toy that enriched a dog’s life through a change in behaviour. KONG has grown proudly and strongly since 1976 into a business that now provides solutions and environmental enrichment for both dogs and cats and also their owners throughout the world. The strength and durability of a KONG toy is renowned. KONG toys have been developed with the support and advice of Veterinarians and are recommended by the Veterinary profession and quality trainers and behaviourists. When your dog or cat needs something to stimulate their minds or whether it’s simply time to enjoy a reward, give them a KONG. Your pet will love you for it! Ph: 03 9872 2000 E: CustomerService@kongcompany.com.au www.kongcompany.com

Merial Australia

Merial is a world-leading, innovationdriven animal health company, providing a comprehensive range of products to enhance the health, well-being and performance of a wide range of animals. Merial Australia Pty Ltd, Building D 12-24 Talavera Road, Macquarie Park, NSW 2113. ABN 53 071 187 285. ®FRONTLINE PLUS, HEARTGARD30 and PREVICOX are registered trademarks of Merial. ©2012 Merial Limited. All rights reserved. FRLN-12-098. Ph: 02 8899 1100 www.frontlineplus.com.au

MSD Animal Health

MSD Animal Health is a global, researchdriven company that develops, manufactures and markets a broad range of veterinary medicines and services. We offer one of the industry’s most innovative portfolios, spanning products for the prevention, treatment and control of disease in all major farm and companion animal species. Our aim is to create value and contribute to the ongoing success of our customers. In short, we aim to earn the trust of our customers every day. By listening carefully to all our stakeholders and putting customer satisfaction at the core of our business, we provide innovative, high-quality, and above all, solutions-driven products and services for farm and companion animal species. By consistently delivering the highest standards of quality, professionalism and integrity, our aim is to become the partner of choice for veterinarians, producers and animal owners. Ph: 1800 033 461 E: customerGS.bgo@merck.com www.msd-animal-health.com.au

Norbrook Laboratories

The only home-grown British pharmaceutical company. Since its foundation over 40 years ago, our company has grown to be one of the world’s leading pharmaceutical companies. Norbrook® Laboratories has established itself as a global leader in the development of veterinary medicines. Norbrook is a world leader in Procaine, Benzocaine, Flunixin, Ivermectin, Carprofen and Oxytetracycline. Medical products are spread over a wide geographical area and the Company is now a leader on the African Continent with a large production facility in Nairobi, Kenya. Their veterinary division is wide ranging from tick dips in Africa to sterile injectables within South Africa to small animal anti-inflammatories in Europe. Norbrook’s® head office is based in Newry, Northern Ireland and has manufacturing facilities in four continents. The company sells to 120 countries worldwide and employs 1500 people in Newry and a further 1500 worldwide. Ph: 03 9339 4600 E: enquiries@norbrook.com.au www.norbrook.com.au

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COMPANION | SPRING 2013

Novartis Animal Health

Passionately saving prolonging and improving animal lives. At Novartis Animal Health, we focus our energy on developing new medicines that improve the quality of life for companion animals as well as those that improve the health of livestock and farmed fish as we strive to support high-quality production and welfare. We are proud of the broad portfolio we bring to the market designed to treat the common and often debilitating health problems seen in our companion animals. Our range includes treatments for osteoarthritis and musculoskeletal disorders (Onsior®), cardiovascular and renal disease (Fortekor®), dermatological disorders (Atopica®), our complete range of absorbable and nonabsorbable surgical sutures (Ethicon®) as well as a range of treatments for external and internal parasites (Sentinel® Spectrum, Milbemax®). Ph: 02 9805 3705 E: fifi.monahan@novartis.com www.ah.novartis.com.au

Pet Industry Assoc. of Australia

The Pet Industry Association believes pets are essential for a healthy society and that those who can responsibly own a pet should have the chance to do so. The Association exists to show that its members are professional, ethical and operate to standards that ensure the welfare and wellbeing of pets through the supply chain. As Australia’s peak pet industry body, the Pet Industry Association of Australia works to ensure a strong future for all businesses in the pet industry. Established more than 30 years ago, the Association is the key voice representing all sectors of the industry – retailers, boarders, groomers, suppliers, manufacturers and association service providers. We lobby government, animal welfare agencies and interest groups, develop policy and invest in research on issues that impact pet ownership and the pet industry supply chain. Ph: 02 9659 5811 E: mdalton@piaa.net.au www.piaa.net.au

Petplan Pet Insurance

Petplan is a leading pet insurance company that provides cover for dogs, cats and horses. We are there for our clients when accidents or illness occur, to help with their expensive vet fees and surgeries. Petplan insurance plans provide a financial bridge between the client and the veterinarian. Petplan expect the unexpected and provide pet owners with peace of mind. We are underwritten by Allianz Australia Insurance Ltd, which is part of the global insurance provider Allianz Group, which is the world’s largest general insurer. A policy from Petplan Equine provides owners with the reassurance of having financial protection from an insurance provider that you can trust. Petplan Professional provides specialised business insurance exclusively for veterinary practices. The Petplan Professional Business Package has fifteen sections that offer veterinary practices a wide range of risk protection. Ph: 1300 738 225 E: info@petplan.com.au www.petplan.com.au

Radiology Supplies

Radiology Supplies offers the Australian Veterinary Industry a range of high quality Diagnostic Imaging equipment along with a comprehensive technical and clinical support services. Our consultative approach means our customers will be the offered the right solution to meet their requirements and budget. Our focus is on partnering with our customers with training and ongoing technical support ensuring they can use their equipment with confidence and achieve high standards of clinical out-comes. Radiology Supplies is owned and operated by business partners Russell Wells and Peter Fielding, both engineers and clinical applications experts with over 50 years combined experience selling, servicing and supporting the full range of x-ray and diagnostic imaging equipment nationally. Both Russell and Peter feel it is very important that you get maximum clinical and practice wide benefit from our x-ray and Imaging solutions. We place a high priority on partnering with our customers which means quality out comes as well as a good return on your investment. Ph: 0477 287 500 / 0447 548 929 E: russell@radiologysupplies.com.au peter@radiologysupplies.com.au www.radiologysupplies.com.au

Procter & Gamble Eukanuba

Provet

Procter & Gamble Pet Care are a leader in premium nutrition for dogs & cats with over 60 years investing in innovative research and development.

Provet’s vision has always been to be more than just a veterinary distributor.

Eukanuba Veterinary Diets consist of dry and canned diets to nutritionally manage – under a veterinarian & vet nurses’ supervision – a broad spectrum of health conditions.

We offer an extensive selection of veterinary products at highly competitive prices including our own Private Label range of products.

Ph: 1800 155 647 E: customercareanz.im@pg.com www.eukanuba.com.au www.iams.com.au

Rather, we are partners with our clients providing added value to help them build better businesses.

Our value added business solutions and outstanding customer service are what continue to differentiate us. Our years of service and support means we have identified best practice procedures and established industry leading benchmarks to ensure commercial success for today’s practicing Veterinarian. We lead the way in veterinary supply and logistics with 10 state-of-the-art air-conditioned warehouses, advanced computer bar-coding, quality packaging and voice-pick technology to ensure each order is correct for every shipment. Ph: 02 9659 5211 E: marketing@provet.com.au www.provet.com.au

Radincon X-Ray

Radincon is a specialised imaging supplier to veterinary, chiropractic and medical markets in Australia and overseas. We provide imaging solutions including digital x-ray systems, CR and DR, PACS servers, viewing software and review workstations. We have a range of quality x-ray hardware, full systems, portables and mobiles plus all radiographic supplies, consumables and accessories. Ultrasound hardware and accessories complete the range. We have full applications training, education and support for all our products. Our product range covers all things x-ray and leading medical imaging technology to make us the choice in Australian imaging distributors. We distribute many products exclusively and those we have developed and manufacture ourselves. Service and maintenance are available from our network of field engineers across Australia and New Zealand. Imaging IT support is available by remote access to all our digital systems with web access. Quality Product – Reliable Service – Honest Advice Established 1979 Ph: 1300 721 734 E: sales@radincon.com.au www.radincon.com.au

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Sound Veterinary Equipment

Sound Veterinary Equipment is a national specialised veterinary equipment supplier. We offer trusted world leading brands and are able to provide product expertise and after sales support for all our products. We provide honest advice to assist customers in making informed decisions regarding their equipment needs. We aim to supply the most reliable and user-friendly equipment. We are the proud Australian Master Distributor for SurgiVet (USA) anaesthesia, monitoring and critical care products. SurgiVet is a world recognised leader offering some of the best genuine veterinary specific products available in the market. One of the most well known products is the SurgiVet Advisor Vital Signs Multi-Parameter monitor. Other brands/ manufacturers we represent include Jorgensen, Smiths Medical, Heine, iM3, SMI Sutures, iCare, Portex, Arthrex, ROTH, Reichert, Trimline, Device Technologies, B Braun plus many more. We welcome the opportunity to assist our customers with their equipment needs. Equipment from consultation to recovery and everything in between. Contact our office for friendly advice Sound Advice, Sound Service & Support... Sound Veterinary Equipment. Ph: 1300 881 681 E: contact@soundveterinary.com.au www.soundveterinary.com.au

Royal Canin

As a company that was founded by a veterinarian, Royal Canin is committed to our partnership with the veterinary community. We offer an exclusive range of therapeutic diets and a veterinary exclusive maintenance range, as well as a team of sales executives and a Technical Services team to provide nutritional expertise and advice. Royal Canin was founded in 1967 in the south of France by veterinarian Dr Jean Cathary. This formed the foundation of many first to market launches by Royal Canin including the first to define premium nutrition by size and age and the first to launch breed specific nutrition. Royal Canin is now represented in over 100 countries and is the European market leader in health nutrition for cats and dogs. We thank the Australian veterinary community for their ongoing support and look forward to continuing to work together to deliver the best care and precise nutrition for dogs & cats.

Slade

Since 1999, our team of specialist pharmacists and bio-scientists has worked with veterinarians to provide tailored medication solutions for a range of animals – domestic, exotic, large and small. With a focus on quality, medication is compounded in a dedicated veterinary laboratory and delivered to patients and clinics all over Australia. Our size enables us to offer our customers advantages in both cost and the range of drugs available, and we have an enthusiastic team of highly-trained staff who thrive on giving their time to individual cases. With an ongoing commitment to research and development, our mission is to deliver a reliable and quality service to all our customers. We offer Australiawide express delivery as well as a range of pick- up sites across Melbourne. Ph: 03 8602 3500 E: info@slade.net.au www.slade.net.au

Ph: 1300 657 021 E: enquiries@royalcanin.com.au www.royalcanin.com.au

SVA WSAVA

The World Small Animal Veterinary Association (WSAVA) is an association of associations. Its membership is made up of veterinary organisations from all over the world that are concerned with companion animals. Currently there are 93 member and affiliate associations, representing over 180,000 individual veterinarians from around the globe. WSAVA’s mission is to foster the exchange of scientific information between individual veterinarians and veterinary organisations. One of the four pillars used to achieve this mission is the WSAVA Annual Congress. In 2014, the congress will be held in Capetown South Africa. So Start Dreaming! Get ready to be a part of the world’s largest congress for small animal veterinary professionals. Experience the majestic splendour of South Africa’s wildlife, culture and tradition whilst enhancing your professional veterinary network and knowledge.

Therian

Therian is an Australian owned company specialising in the design, construction and fit out of animal care facilities across the Asia Pacific Region. We are industry leaders in animal facility design and offer a comprehensive service from the initial concept phase through to completion of the project. Our expertise in business mapping ensures that the final design is one that provides the optimum results for your business. To improve our customers experience we now offer a full fit out service with a range of products, sourced globally to improve your working day. Ph: 07 5657 6777 E: info@therian.com.au www.therian.com.au

At the 39th WSAVA 2014 congress, in Cape Town you will enjoy three days of educational opportunities presented by the most renowned speakers and names in the companion animal veterinary field. www.wsava.org

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COMPANION | SPRING 2013

Time Pet Products

Troy Laboratories

Time Pet Products is proud to be leading the way supplying the Australian Pet Specialty Industry with world class accessory and treat brands.

Troy Laboratories Australia is an Australian manufacturer of veterinary pharmaceuticals, which include a range of products suitable for use in companion animals.

It is our intention that all dealings with Time Pet Products will always be a Hoo Haa experience, and we will go to every effort to ensure that this is the case.

We aim to provide a broad range of affordable, quality and innovative products such as the Ilium Meloxicam range for dogs, cats, cattle, pigs, horses and foals. It is our vision to be recognized as the company that sets the gold class standard in supporting animal health.

Our philosophy is that business must be a fun experience, and making money then becomes both automatic and incidental! We are committed to our environment and environmental awareness and preservation is reflected throughout our business. Ph: 07 5531 3548 E: Fabian@timeproducts.com www.timeproducts.com.au

Veterinary Stationery Supplies

As part of the evolution of Troy Laboratories we have been conducting many new research and development projects to meet the needs of a changing Australian Veterinary Industry. One of these projects has resulted in the recent registration of Ilium Methadone in cats. Ph: 02 9677 9000 E: info@troylab.com.au www.troylab.com.au

VetLink SQL

Veterinary Stationery Supplies and Vetwear has been successfully supplying stationery and uniforms to veterinarians across Australia and New Zealand since the early 90’s.

VETLINKSQL is an advanced Veterinary Practice Management System catering for small, large and mixed animal practices with many prominent practices in NZ, Australia and Asia using it successfully.

We pride ourselves on supplying excellent quality and service at very competitive prices. By choosing to specialise in the vet industry, we understand the demands and requirements of your business and strive to cater to your personal needs.

VETLINKSQL caters for all types of clinics from the single practitioner to multiple location branch practices. The largest installed sites have just under 50 terminals across multiple locations and service over 100 staff members within the one business on a single central database.

This includes not only supplying stationery and uniforms, but also creating and adapting design and artwork for your business. VSS holds our standard stock of cards and drug labels in supply for speedy delivery to our customers. Vetwear has a variety of modern uniforms, polos and colourful scrubs to suit every practice. Ph: (07) 3369 7833 or 1800 35 00 22 Fax: 1800 35 00 28 E: service@vetstationery.com www.vetstationery.com

Feature sets that make VETLINKSQL popular are usually born from innovative ideas that are difficult to match. These include true MDI technology, a robust open source SQL database (no Microsoft licenses required), integrated document management with SMS TXT messaging, email and letters (no Microsoft Word licenses required), Hand-Held PDA devices for stock ordering and stock takes, and “live” web services integration for e-commerce and web site synchronization. Ph: 1800 811 546 E: sales@cfl.co.nz www.vetlinksql.com

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Veterinary Nurses Council of Australia

The Veterinary Nurses Council of Australia offers support and direction for Veterinary Nurses and sets and maintains standards for excellence in animal care through quality education. The VNCA represents Australian Veterinary Nurses and encourages pride and professionalism. In particular, it: • provides a nationwide network for Veterinary Nurses to share knowledge, skills and problem solving strategies • Liaises on a national level with affiliated associations, government departments and educationalists • Keeps members in touch with leading edge medical and practical information through access to continuing education at national and state levels

Vets Beyond Borders

Vets Beyond Borders is an Australian-based, notfor- profit, organisation established by veterinary volunteers in 2003.

VetShare Limited is a public company incorporated in Australia and commenced trading in August 2012.

Vets Beyond Borders co-ordinates and runs veterinary based animal and public health programs in developing communities of the Asia and Pacific region. Our current Programs are in Bylakuppe, Ladakh, Sikkim (all in India) and we are finalising the implementation of our new Program in Vanuatu. Over the past 18 months we have also run (in conjunction with UQ, AWBI and HSI), a highly successful VetTrain Program in India.

VetShare’s vision is to be the Preferred Veterinary Wholesaler in Australia.

The purpose of the VetTrain courses is to produce increased skills and knowledge for veterinarians, paraveterinarians, project managers and animal handlers in the areas directly relevant to an Animal Birth ControlAnti-Rabies (ABC-AR) program.

• Offers strength in numbers, providing a national voice to help protect and promote the Veterinary Nursing profession.

VBB is always looking to expand its work into other developing countries as well as developing affiliations with other organisations working to improve animal and public health.

Ph: 03 5439 3202 E: vnca@vnca.asn.au www.vnca.asn.au

Ph: 02 8003 3691 E: dgrayvet@gmail.com www.vetsbeyondborders.org

VetQuip

VetQuip offers an extensive range of products and services to meet the specialised needs of veterinarians, universities, research facilities and zoos. VetQuip is a veterinary importer distributor and manufacturer that specialises in supplying customers with an extensive range of veterinary products from Anaesthesia, Monitoring, Lighting Orthopaedic equipment, stainless steel cages, surgical tables and much more. With a comprehensive line of products & equipment from leading manufacturers worldwide, it is no wonder that Veterinarians trust VetQuip for the very best products and equipment for their practices. If you are looking for a specialty item, specific piece of equipment or a hard to find item? Let one of our skilled staff members help you find what you are looking for. Our staff are committed to providing you with personalised service and great products. Ph: 1300 888 427 E: wayne.w@vetquip.com.au www.vetquip.com

VetShare

Whiteley Diagnostic

Whiteley Diagnostic Pty Ltd is a progressive Australian owned company, with years of experience in the supply and support of specialised instruments and medical devices from leading international manufacturers dedicated in bringing to the medical professional leading edge technology, assisting in the delivery of quality patient care. We are proud to support: *Mindray Medical, a leading manufacturer of portable Ultrasound systems developed using leading edge technology, in a easy to use system, that is suited for all animal applications. *Riester Diagnostics - German quality diagnostic instruments *SK-Medical Infusion & Syringe pumps *Smith & Nephew Healthcare veterinary products *Edan Instruments Whiteley Diagnostic also offers a range of products including, ECG, Infusion Pumps, Pulse Oximetery, Patient Monitor and examination lamps. Ph: 1300 303 755 E: paul.whiteley@whiteleydiagnostic.com.au www.whiteleydiagnostic.com.au

The company is principally owned by veterinarians and employees of VetShare and supplies to shareholders and non shareholders in NSW, SA, VIC, TAS and QLD. VetShare understands that in the local veterinary wholesale market there is a significant presence of foreign-owned companies which has resulted in reduced local ownership and control. For flexible pricing, an outstanding rewards program (VetPoints), amazing service, user friendly on line ordering program (VetOrder) and veterinary practice management software support contact VetShare today. VetShare – VET OWNED FOR ALL VETS

Virbac Animal Health

Virbac Animal Health Virbac is one of Australia’s top 3 specialist animal health companies and is also the largest independent company worldwide exclusively dedicated to animal health. Virbac has a large range of quality and innovative pharmaceuticals including, an extensive dermatology range (Rilexine Palatable, Cortavance, easOtic and more), Canigen and Feligen Vaccines, BackHome Microchips, dental range (Aquadent and Hexarinse) and reproductive range (Suprelorin and Alizin). Virbac also offers a number of services including the Partnership Loyalty Program and Disease WatchDog (www.diseasewatchdog.org), helping veterinary practices offer more to their staff and clients. Ph: 1800 242 100 E: info@virbac.com.au www.virbac.com.au

Ph: 1300 83 85 83 E: info@vetshare.com.au www.vetshare.com.au

ZebraVet

ZebraVet is an Australian owned veterinary wholesaler. For over 10 years we have supplied our valued customers with great quality disposables at exceptional prices. At ZebraVet we specialise in providing a full range of generic disposable products, including all the wellknown brands. Our generics are produced by ISO 9001 accredited manufacturers. This means they have attained an internationally recognised standard for the manufacture of human medical products. To give you innovative options, we also take the time to source products from the human market. At ZebraVet, we know what it’s like to run a business and we understand that looking after our customers is paramount. Our enthusiastic team can assist you with your practice’s specific requirements. We deliver Australia wide, so we’re never too far away. We would love to offer you and your practice significant savings and become your veterinary disposables specialist. After all at ZebraVet... Our price is your profit. Ph: 1800 447 385 E: customerservice@zebravet.com.au www.zebravet.com.au

47


COMPANION | SPRING 2013

Veterinary Nurses – What would we do without them? October 11 was National Veterinary Nurse Day. This has become the day in the calendar to celebrate veterinary nurses, both in their own clinics and within the broader community. To give this caring and devoted profession a higher level of recognition, Hill’s Pet Nutrition launched the Vet Nurse of the Year Award in 2011. The winner of this prestigious award is announced on National Veterinary Nurse Day each year. This national award recognises that nurses are an integral part of the veterinary health care team and acknowledges the significant contributions they make every day to patient care. In 2013, for the first time, the award was jointly supported and run by Hill’s Pet Nutrition and The Veterinary Nurses Council of Australia (VNCA). Also for the first time in 2013, two separate awards were given: one for qualified veterinary nurses “The National Vet Nurse of the Year Award” and another for those still studying (while also working as a veterinary nurse), “The National Vet Nurse Student of the Year Award”. As in previous years nominations were received from all over Australia, and selecting only three finalists was a challenge. The criteria for selecting the finalists and ultimate winner of the award are many, but predominantly focus on the contributions made by nominated veterinary nurses over the previous 12 months to patient and client care, as well as to their health care team. Every nominated nurse received an

individual certificate and gift, while the three lucky finalists and the student winner were flown to Sydney for a special presentation lunch on National Vet Nurse Day. The inaugural 2013 Vet Nurse Student of the Year Award winner was Courtney Wood from Bellarine Veterinary Practice in Victoria. Courtney stood out due to her dedication and compassion towards patients, clients and staff alike. She is a team player, with fantastic attention to detail. Courtney accepts challenges but doesn’t hesitate to ask for direction and guidance when needed. Her commitment to her work, as well as her study, is exceptional. Congratulations Courtney! The three finalists for the 2013 National Vet Nurse of the year were Sonia Van De Camp from Gawler South Small Animal Practice in SA, Laura Hayden from Belmont Vet Centre in VIC and Amie Peterson from Orange Veterinary Hospital in NSW. Four judges struggled to choose a winner from these three finalists, all of whom are outstanding veterinary health care professionals. A winner had to be selected however, and on October 11th at the presentation lunch, the 2013 National Vet Nurse of the Year Award was awarded to Laura Hayden from Belmont Vet Centre.

Pictured above: Left to Right VNCA President Elect Jacque Pollitt with the 2013 National Vet Nurse of the Year Award winner Laura Hayden from Belmont Vet Centre Geelong with Hill’s Pet Nutrition General Manager John Douglas.

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So, if there is a veterinary nurse in your life who could be the 2014 Vet Nurse of the Year, remember to nominate him or her next year. Regardless of whether nominated vet nurses reach the finalist round, it is a meaningful way to recognise and appreciate these dedicated veterinary professionals.

One day workshops with Mark Hardwick..

Hill’s and the VNCA would like to congratulate Laura, the finalists and all of the nominations for 2013.

SPECIAL OFFER!!! Non-vet practice managers are welcome to attend free with fullpaying delegates!

About the National Vet Nurse of the Year Awards For the National Veterinary Nurse of the Year Awards, veterinary health care team members, employees and clients were asked to nominate a nurse who provided exceptional service, delivered the highest possible standard of care and occupied an integral part of the veterinary health care team. Every nominated nurse received an individual certificate and gift, so that they can exhibit their achievement to their clients and be recognised as an exceptional nurse. Three finalists and the student winner were all transported to Sydney for a presentation lunch with industry representatives on Vet Nurse Day (11th October 2013) where the winner is announced and the awards are presented. To nominate a nurse for the 2014 Vet Nurse of the Year Award please contact Hill’s HelpLine on 1800 679 932.

Laura is a certified veterinary nurse and is currently enrolled in a Diploma of Veterinary Nursing. She is a highly committed professional who provides excellent medical and surgical nursing care, however it is through her contribution and interactions with the wider community that Laura really stands out. Laura runs her clinic’s Community Outreach Programme and works with local welfare shelters and rescue groups, helping improve the lives of companion animals and increase their chances of adoption. Laura works constantly to increase the clinic’s penetration and reputation locally, and she has developed a strong media presence for the vet centre to inform and educate their clients and the community. At a clinic level, Laura is integral to the successful onboarding of new team members. Her sunny, cheerful personality is a positive force within the practice. Laura is extremely invested in the performance, health and well-being of everyone on her team and is well loved by the clients and their pets. Congratulations Laura!

BETTER YOUR BOTTOM LINE

Pictured above: Left to Right: Student winner Courtney Wood from Bellarine Vet Practice in Newcomb Victoria with finalist Sonia Van De Kamp from Gawler South Small Animal Hospital S.A, with the 2013 National Vet Nurse of the Year Award winner Laura Hayden from Belmont Vet Centre Geelong and finalist from Amie Peterson from Orange vet Hospital NSW.

WORKSHOPS NOV 14. SYDNEY SOFITEL HOTEL


feather… COMPANION | SPRING 2013

Feline CONFERENCE October 2013 marked the inaugural launch of the ASAVA Feline Conference. Well attended by over 100 veterinary delegates, we’re delighted that this exceeded all expectations.

Like birds of a

The vet world can sometimes feel very small. The small animal vet world can feel even smaller. We spoke to some pairs who are both partners at work and partners at home about the challenges and rewards of having another vet for a partner. And all of them were students at the University of Sydney at the same time! From the 1995 graduating year (of which all of the vets below are from, with the exception of Mila Kasby, a 1997 graduate) there were nine couples.

The ASAVA Feline Conference focused on updates in feline respiratory medicine, endocrinology, infectious diseases and gastroenterology. The goal of the conference was to bring together practicing veterinarians to further their understanding and confidence in managing a range of feline diseases likely to be encountered in feline practice in Australia. Three recognised veterinary experts presented two days of sessions on updates in feline medicine at Novotel Barossa Valley Resort in South Australia. Led by Associate Professors Vanessa Barrs and Julia Beatty and Dr Amy Lingard the conference brought practitioners up to speed on pancreatitis, diabetes mellitus and hyperthyroidism as well as alimentary lymphoma and dealing with dyspnoeic cats. Other challenging areas of feline medicine discussed included recent concepts in feline lower urinary tract disease and the diagnosis and treatment of hypercalcaemia. Sessions were case-based and included specific information on how recent research impacted on the diagnosis and treatment of these conditions. We look forward to seeing you in Melbourne October 2014 for the next instalment. Des Tupua Executive Officer

Adam Toyer and Tara Cashman Eurocoast Veterinary Centre Is it a good idea to be married to another vet? Tara: For us, it works really well – someone who actually understands your cases, who you can talk things, and also understands the needs of clients and yourself. Adam: I guess I’d better give a similar answer! It’s worked for us for 17 years. There’s an inherent understanding in what the work entails, so there’s no antagonism with being caught at work, no ‘what are you doing? Why did it take you so long to get home?’ What are the advantages of having another vet as a partner? Adam: If things go pear-shaped, it’s good to have somebody there who understands and can support you. Tara: The obvious one is definitely having an after hours nurse available at all times! I tend to specialise in after hours aneasthetics. But it’s also teamwork and support with cases. Do you end up bringing work home with you? Tara: We’ve made a deliberate effort to leave work at work and not take either paperwork or case notes home with us. Home is home and work is work. Because we’re practice owners, we used to try to do some business management after hours at home, but it was infringing on family life. Adam: It can be a challenge, and I think you need to talk about things other than work and relate on other levels. You have to make that conscious effort to not bring work home.

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Matthew Cox and Mila Kasby Great Western Animal Hospital Do you think it’s a good idea to have another vet as a partner? Matt: I don’t think it’s a bad idea. Vet is a very demanding, emotionally, and time consuming, profession. I know many non-vet partners who struggle with this. Having a partner who understands what you, and what they are going through, may be why there are so many vet-vet couples. Not many others would put up with us! How did you two meet? Mila: We met at St George Animal Hospital when Matt was moving out to Camden for fifth year, and I was moving in – for third year. I was replacing him as the live-in emergency attendant. What are some of the difficulties of being married to your business partner? Matt: Holidays! Fortunately, we’ve arranged a three-day consulting week each, so when we go away, we only have to arrange for a single vet locum, plus an extra day. However, leaving the practice behind was a little nervewracking initially. We’ve found it easier as time has gone by. Having senior staff that are practically family, who treat the practice like their own, makes it possible.

Gary and Priscilla Turnbull East Port Veterinary Hospital How did you two meet? Gary: We got together at the end of third year. She was an ‘S’ and I was a ‘T’, so we were right next to each other on the roll, so all our pracs were together. We got to know each other pretty well. Do you find it difficult to take time off? Priscilla: When we first bought the practice with just the two of us, it was very difficult. Because we’re in Port Macquarie, in a regional practice, we found it really difficult to get locums. When I was pregnant with our first child, we advertised for seven months for an associate vet. Back then we found it difficult to even get a weekend off. With associates now, we have a much better worklife balance. How do you keep work and home life separate? Gary: We have a dedicated business partners meeting one night a week so that anything business, gets discussed then and our personal time is personal time. It’s usually only half an hour to an hour, but it’s worked well for us.

Do your kids have any aspirations to join the family business and become vets?

Do you think your children will follow in your footsteps?

Mila: No. One is highly allergic to animal hair and embarrassingly scared of many dogs and cats, but mostly docile. And the other? Well maybe, but at the moment she’s more on track to be a world leader or dictator! (she’s four) I’m not sure I’d want them to be vets. There are some amazing jobs out there now that probably involve less stress, more satisfaction shorter hours, better quality of life and more financial gain. But the grass is always greener!

Priscilla: Our eldest daughter, Isabella is in year 7 this year and is very passionate about it. When she was quite young, she would often have to come in on after hours calls because we didn’t have as many associates as what we have now. She’s always been very interested, whether it’s because she’s been exposed to it from a young age, I don’t know. If that’s what she decides to do, we’ll obviously support her.

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COMPANION | SPRING 2013

The complete approach to skin barrier health The PAW by Blackmores Dermatology range offers a complete approach for managing epidermal imbalance and skin barrier dysfunctions. Developed by Vets in conjunction with animal dermatologists the range provides solutions (topically & orally) for pets with infected, itchy, dry, inflamed, allergic or odorous skin.

ASAVA

Achievements at a glance Each year, we have the opportunity to recognise the achievements of ASAVA members in wide and varying fields. Here are some of the winners of ASAVA awards for 2013. They’re certainly a high-achieving bunch! TANIA SHAW ATWELL AWARD FOR BEST CASE REPORT 2013

SARAH PFINGST CHARLES STURT UNIVERSITY WINNER OF ASAVA STETHOSCOPE PRIZE

Relieves from inflammatory and allergic symptoms

Gentle, effective & fast skin infection treatment

With Omega 3 & 6 essential fatty acids

With New Veterinary active Piroctone Olamine

Cleans without stripping the natural oils

Maintains skin barrier health

Bridget McCusker The University of Sydney Winner of ASAVA Stethoscope Prize

Amy Lam Atwell Award for Best Original Study 2013

With hypoallergenic pawDerm® cleansers

With Cerasine® skin nutrients

Calms sensitive skin & paws With aloe, chamomile and Cerasine® skin nutrients complex

Sebo Regulation With essential fatty acids and essential oils

For further information call 1800 803 760 or visit www.pawbyblackmores.com

DEVELOPED BY VETS. INSPIRED BY NATURE.

Please contact Monika Cole at the office for more information on the ASAVA award criteria.

Alison Taylor Kippax Veterinary Hospital ASAVA Practitioner of the Year 2013

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COMPANION | SPRING 2013

Your Australian Veterinary Association MEMBER BENEFITS

The professional community of the Australian Veterinary Association (AVA) offers its members valuable benefits, which help veterinarians with their work, their career and their life.

Stay connected with your veterinary peers at AVA via a variety of member events throughout the year at special member rates.

We encourage you to engage in any of the following benefits to ensure maximum return for your professional investment:

 eterinary ‘Profession to V Profession’ information

Members receive a variety of exclusive communications: The Australian Veterinary Journal, electronic news and social media updates.

AVA’s veterinary education, Vet Ed, provides you with comprehensive and diverse opportunities to learn and enhance your skills through conferences, practical workshops, clinical discussions, mentoring and webinars.

For more information ----->

Special Interest Groups



Professional Recognition and Credibility

The AVA website is your password protected gateway to all things veterinary including: Australian and international veterinary journals and private discussion forums to engage with colleagues on veterinary issues.

 ontinuing Professional C Development

Access to target further your knowledge base with over 21 interest groups on offer. Relevant to your speciality, where you can share your expertise, and develop your skills.

The AVA keeps you up-to-date on the latest scientific and professional news.

 etworking - Peer to Peer, N Profession to Industry

Our members are proud to be part of a respected community of professionals that work to support animal health and welfare.

SometimeS waiting can feel worSe than the reSultS

Insurance

AVA members receive premium reductions with Guild Insurance for professional indemnity and other insurance policies.

Give youR customeRs the Real-time caRe® they deseRve Corporate Offers

The AVA has negotiated on behalf of members reductions for goods and services from: Diners Card, Qantas Club, Thrifty, Hertz, Avis, Bupa, Volkswagon.

The Voice for the Profession

The AVA works with government and industry to advocate for the veterinary profession and animal welfare. The five key priorities are: • Planning an effective veterinary workforce • Ensuring economic sustainability

 upport and Advice S throughout your annual subscription

• Filling the gap in government veterinary services • Better and effective regulation • Fighting antimicrobial resistance.

You can access complimentary professional support and advice through our HR advisory service, telephone counselling service and business advice helpline.

Go to ava.com.au or contact AVA Member Services on 02 9431 5000.

Waiting can be a bitter pill to swallow when question marks linger over the health of a beloved family member. the ideXX vetlab® suite of point-of-care analysers and sNaP® pet-side tests provide comprehensive test results with speed, accuracy and dependability. We’ll help you every step of the way with medical and technical support, as well as staff and client education. Put your clients’ minds at ease once and for all with Real-time care® – answers come © 2011 IDEXX Laboratories, Inc. All rights reserved. quickly and easily with ideXX.

All ®/™ marks are owned by IDEXX Laboratories, Inc or its affiliates in the United States and/or other countries.

For more information call 1300 44 33 99 (aus) or 0800 10 20 84 (NZ), or visit idexx.com.au amba3158c

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amba2482avj


ASAVA 41st Annual Conference 2014

10-14

AUG

2014

Endocrinology, Ophthalmology & Clinical Pathology Gold Coast Convention & Exhibition Centre

11589 asava companion spring finish  

ASAVA, a special interest group for practicing veterinarians with a focus on companion / small animals and is part of the Australian Veterin...