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About SINAM Ltd.

SINAM Clients

Since 1994, SINAM Ltd. has been driving transformation projects in the government and private sectors with the use of the latest in information and communication technologies (ICT). Over two decades, the company has helped its clients improve governance, increase efficiency, streamline operations, and boost their bottom line. Today, SINAM is Trans-Caspian’s market leader in e-transformation and e-government services, and has been instrumental in the region’s drive for informatization. In fact, back in 2005, together with the Azerbaijan Ministry of Communications and Information Technologies, it established the KUR LLC electronics factory—the first-ever operation in the South Caucasus and Middle Asia to run in-line assembly of computers.

Republic of Azerbaijan

• Administration Office of the President

• Ministry of Finance

• Central Bank of Azerbaijan

• Ministry of Health

• Civil Service Commission

• Ministry of Industry and Energy

• Executive Office of the President

• Ministry of Labor and Social Protection of Population

• Ministry of Agriculture • Ministry of Communications and Information Technologies • Ministry of Culture and Tourism • Ministry of Defense Industry

Having established an impressive track record in post-Soviet nations, SINAM is well poised to penetrate new markets. Its next-step growth strategy is supported by an established network of offices in Georgia, Kyrgyzstan, United Arab Emirates, Russia, and the United States. And this is just the beginning.

• Ministry of Ecology and Natural Resources • Ministry of Economic Development • Ministry of Education

• Ministry of Youth and Sport • National Archive Fund • State Committee for Work with State Official Workers • State Committee of Land and Cartography • State Customs Committee • State Social Protection Fund

Mission SINAM Ltd. aims to become the Provider of Choice, especially in emerging markets, for readyto-use and customized ICT solutions for e-government transformation. It will continue to help organizations create synergies to enable effective service delivery, transparency and accountability.

MedLayt Company 2

QLM Aviation Industrial Concern 3

Key Success Factors

Special Achievements

SINAM’s work is based on four key principles:

SINAM has been certified under ISO 9001:2000 and more recently ISO 9001: 2008, which means that it is able to meet the universal standards for quality management.

• Customer Service Orientation

The company’s present market position has helped fuel expansion and entry into the global marketplace. It has been featured in several trade fairs, including the well-attended CeBIT 2005 (Hanover, Germany), as well as the ITU World Telecom 2009 (Geneva, Switzerland), GITEX 2006-2012 (Dubai, United Arab Emirates), Expocomm 2006 (Moscow, Russia), and the annual BakuTel event (since 2003 in Baku, Azerbaijan).

• Partnership Development • Commitment to Professionalism • Maximization of Competitive Advantage With these, it has been able to achieve success in its markets by: • Understanding the current and future business needs and objectives of clients • Creating the broadest and most robust network with strategic partners, including global manufacturers of hightechnology equipment • Employing only certified and highly skilled engineers, programmers, and experts in networking and telecommunications

Organizational Structure Since SINAM’s founding, its staff base has grown to 200 employees: • Systems Integration and Programming Department: Design, development, and deployment of advanced software- and Web-based solutions • Technical Support Department: Installation and maintenance of computer networks and cabling systems; after-sale support (warranty and post-warranty), customer hotline


• Sales Department: Market development; implementation, integration and localization of software solutions and equipment from top manufacturers and vendors in Europe, Asia, and North America


American Chamber of Commerce in the Republic of Azerbaijan

International recognition of SINAM Ltd. has facilitated the development of partnerships with industry leaders, such as Alcatel-Lucent, Cisco Systems, Compaq Computer Corp., Hewlett-Packard Co., Microsoft Corp., and Oracle Corp.

Caspian-European Integration Business Club 4

The Azerbaijan Republic Chamber of Commerce and Industry

International Project Management Association 5

Message from the President

What is E-Government? G2G


In 2014, SINAM Ltd. celebrates 20 years of trailblazing work in information and communication technologies. To date, we have delivered innovative solutions—from software and architecture to database systems and Internet and consulting services—which have effectively transformed the businesses of various institutions, including a number of key government agencies.

Postal & Financial Services

We started this journey in the Trans-Caspian, primarily in Azerbaijan, where SINAM has undertaken pioneering projects, especially to enhance State operations. We are proud to say that, in fact, our initial efforts in electronic signature have helped paved the way in the region for faster adoption of cloud technologies. Today SINAM’s electronic government (e-government) solutions span the entire lifecycle of development and help transform all aspects of government.

Going forward, we will follow our motto—IT IS OUR BUSINESS—listen closely to our customers and implement the business model that has so far brought us great returns. We will continue to advocate regional development, through the use of state-of-the-art yet highly sustainable technologies. Most importantly, we will never waver in our commitment to service quality and customer satisfaction—the most important keys to our success.

Tax Service Automation

Social Protection


Today, SINAM is considered a high-quality, trustworthy partner of public organizations—a feat we would not have achieved without the invaluable support of key Azerbaijan leaders and our strong team of internationally certified IT professionals. The breadth of our projects in our home country alone now impacts the bottom line of about 60 percent of local organizations and touches the lives of eight million citizens. Having established a solid reputation with our customers in emerging markets and strong partnerships with industry giants like Cisco, HP, Microsoft, and Oracle we now bring our track record and wealth of experience to new frontiers, such as the Middle East, Asia as well as Western markets. Our presence in Georgia, Kyrgyzstan, Russia, the United Arab Emirates, and North America has already set us on our way.

Customs System


e-Government Workflow

Learning Management System e-Signature

G2B Business

E-government (or electronic government) uses information and communication technologies (ICT) to automate the provision of State information and services, making them more readily available, effective, and transparent.

E-government impacts two key aspects of operations: • Receiving, processing, and exchanging of documents within and between State departments (government-togovernment or G2G) • Providing essential services from government to citizens (G2C) and from government to businesses (G2B) In pursuing e-government strategies, State agencies can leverage ICT solutions to reduce costs and increase overall efficiency by streamlining the ways they interact with clients, partners, citizens, and other stakeholders. They can also use these systems in restructuring their organizations or implementing programs on a wider scale. In social insurance, for example, a uniform database management system can help reduce backlog and automate release of payments to pensioners through individual, personalized accounts. This facility can be later expanded into multilevel modules to work across other service areas.

Dr. Elchin Aliyev President, SINAM Ltd.

In the last few years, e-government development has increased due to the integration, expansion, and consolidation of online services, especially in Europe and the Americas. However, in regions where the digital divide still drives a wedge within populations, lack of infrastructure and skills have hampered progress in this area. Although the success of implementations appears to be uneven, the outlook grows brighter for e-government thanks to improved access in developing countries to broadband Internet and especially mobile telephony. Thus, policy makers and decision makers are now better positioned not only to address through electronic delivery of services the diverse needs and demands of citizens, but more importantly, to utilize the transformative nature of e-government for sustainable development. 6 7

Government-to-Government Solutions • Enterprise Resources Planning • Automated Information System for Customs Declarations and Operations • Integrated Tax Administration System

Enterprise Resources Planning As an organization grows, the scope of business will become increasingly complex and may become difficult to manage. The SINAM ENTERPRISE RESOURCES PLANNING (SERP) solution is an integrated Web application that will allow you to better plan, register, control, and analyze all your business processes. SERP is easily scalable, making it especially suitable for e-government efforts, but can be adopted by other types of public or private organizations, regardless of size or nature. SINAM’s long list of SERP clients (sidebar) will attest to this.

SERP Clients

• Analytical Information System for Social-Economic Development of Regions • Document Workflow Solutions • Geo-Information Systems

• Ministry of Economic Development

• Ministry of Education

• Ministry of Ecology and Natural Resources

• Ministry of Culture and Tourism

• Ministry of Communications and Information Technologies

• Ministry of Defense Industry

• Ministry of Finance

• State-Of-The-Art Solutions for Network Infrastructure

Republic of Azerbaijan

• Ministry of Youth and Sport • Ministry of Labor and Social Protection of Population • Ministry of Industry and Energy • Ministry of Health

• Ministry of Agriculture • President of the Republic of AzerbaijanAdministrative Department • State Committee for Work with State Official Workers • State Social Protection Fund • QLM Aviation Industrial Concern • MedLayt Company

Why Choose This Solution? • Assures lower total cost of ownership, due to its thin client architecture design • Offers high flexibility and usability, based on its robust database management facility and kernel • Allows access to authorized users from any remote location • Can be installed over the Internet • Supports UNICODE format for easy localization • Also presents: multilingual interface, full conformity to local legislation, use of several currencies for accounting purposes, and rights administration 8 9

How Does It Work? SERP is composed of several modules. Depending on your organization’s objectives, you may use the full solution scheme or combine the individual components in any number of ways.

• Personal Cards

• Chart of Accounts

• Staff Table

• Accounting model

• Time-board

• Warehouse


• Business Trips • Learning Manager • Resume Manager

• Fixed Assets • Bank operations • Contracts

• Multi-layer, after-sale support. SINAM will assist with any technical issue via call center, help desk, and remote and local support services.

What about Security?

• Payroll


• Intensive training. SINAM will train administrators, managers, and end users, to ensure their general familiarity with the solution and even help them become advanced, power users.

• Treasury operations

• Performance Metering


Executing an ERP strategy can present a major challenge to most organizations. SINAM’s distinct methodology specifies the standards for achieving milestones in the most systematic manner but is still flexible enough to allow tailoring of the project design, according to your specific objectives. • Change management support. SINAM’s expert team of project managers, software trainers, and other trained IT professionals can help deal with potential conflict. The goal is to unite management and staff behind a common goal: to improve your business processes, in order to benefit all your organization’s stakeholders.



SERP Implementation Strategy

SERP can be implemented together with SINAM’s E-Signature solutions, to ensure secure and authorized exchange of information within your organization, as well as with your external contacts. You may even create your own Certification Center to automatically verify user identity. And based on years of experience in Public Key Infrastructure (PKI) implementations, SINAM can facilitate cross-integration with other ERP systems. (Go to Page 30 for more information on SINAM’s E-Signature Solutions.)


• Task Manager

• Interface with Ministry of Taxes

• Crystal Reports

• Interface with SSPF

• Certification center (PKI)

• Mail notification wizard

• User profile

• Admin tool

Moreover, SERP’s built-in protective measures can be customized to allow access rights only to administrators and certain target users:

• Audit

• Human resource departments (HRD) can easily integrate the SINAM Human Resources module (SHR) into existing entry-exit management systems and use it to automate their activities, through the Enterprise Structure, Staff Table, Personal Cards, Business Trips, Time-board, Resume Manager, and Learning Manager features. • Accounting staff may use the SERP Enterprise Accounting System (EAS) to keep track of accounts and manage documents. EAS supports real-time control and coordination of financial activities, with the use of the Inventory Accounting, Fixed Assets, Treasury, Bank Operations, Services Accounting, and Contracts and Projects submodules.

• Administrators will be able to create as many user accounts as required. The system will then take care of tracking the activities of each individual, making it especially useful for time-critical tasks. • SERP’s Audit feature will promote security by tracking all steps taken (including the timestamp) and attributing them to the specific user—even those already deleted from the system. Thanks to its structurally ideal links, the Audit component can be applied, even across entire departments or organizations.

Success Story: Ministry of Finance, Azerbaijan SINAM created and installed the Financial and Accounting Reporting Application for Budgetary Institutions (FARABI) application for the Ministry of Finance (MoF) of the Republic of Azerbaijan. FARABI is designed to provide a modern financial and accounting reporting system for the various budgetary institutions under the office’s purview.

• EAS includes Task Manager and Crystal Reports—two powerful instruments to help managers monitor the progress of projects and tasks, generate ad hoc reports, and run various types of analyses. • EAS is compatible with most third-party information systems and proprietary ERP software. For example, the module’s tax, social protection, and corporate mail features are now fully integrated. 10

At the heart of this project is the FARABI Data Center, which is based on a centralized, client-oriented system for enterprise resources planning. It links to the budget offices in all Government Ministries in Azerbaijan, Higher Education Institutes, and other State agencies. 11

The SERP is highly suitable as well for use in private corporations like AzQtel, a premier Internet services provider in Azerbaijan, which contracted SERP to improve its accounting system.

Automated Information System for Customs Declarations and Operations

Jaykhun Molladze, CEO of the AzQTel Company: “SINAM’s solution for electronic enterprise resources planning system has equipped our company with modern management methods and improved our competitive status in the local market.”

Customs agencies play an important role in the global economy. They must be efficient, transparent, and able to keep up with international trading regulations and norms. Otherwise, poor management or, worse, corrupt and illegal practices will lead to millions in lost revenue. The SINAM AUTOMATED INFORMATION SYSTEM FOR CUSTOMS DECLARATIONS AND OPERATIONS is designed to automate business processes, improve transparency, cut costs, and ensure the smooth flow of goods.

Why Choose This Solution? • Allows end-to-end automation of cargo declaration process • Helps eliminate errors caused by manual data entry procedures • Reinforces anti-smuggling efforts • Keeps track of warehouse space usage, to accommodate temporary storage requirements of importers and exporters


Documentary checks and goods examination



Send to Dispatch Officer for goods Issue



Modify using Post Entry Modification




NO Is Declaration OK? YES


Register Declaration




Computerized Customs Registration and Control System (CCRCS)

Success Story: State Customs Committee, Azerbaijan

This module will support the full automation of your cargo declaration process, from data entry all the way to control and registration. For example, the Broker and Customs Office modules provide a means to key in electronically all required information—a step traditionally accomplished using printed forms—thus, effectively eliminating errors due to manual data entry processes.

Formed in 1991, the State Customs Committee (SCC) in the Republic of Azerbaijan—in partnership with the United Nations Development Program (UNDP)—aimed to establish a state-of-the-art customs operation, to eliminate any unnecessary barriers to trade, comply with international anti-corruption practices, and better foster investor confidence.

Through automation, processing customs declaration registrations will be transparent at every level. SINAM’s approach is to create a local database for each customs station and then, to export all data to a central online database managed at the customs agency’s main headquarters. This will give you and other key decision makers in your agency a real-time view of all transactions.

To date, this initiative is considered one of the primary examples of e-governance in the Republic. SINAM’s role was to develop an automated information system, which would link the SCC and its various Customs Houses and Customs Posts, while ensuring advanced security control, given the sensitive information handled at the agency’s outposts. The resulting solution consisted of a user-friendly interface, which has allowed for a seamless transition from the old methods. In addition to providing software development and technical services, SINAM also conducted training for Customs’ staff.

Automated System for Violations Registration and Control This component effectively acts as an anti-smuggling device, by registering, analyzing, and accounting for reported violations against customs regulations. To better mitigate risk, you may filter the available data (e.g., based on country of origin, the type of transport used, the nature of goods, etc.), highlighting known factors related to prohibited drugs, smuggled goods, or currency. Conversely, the system may be programmed to present information based on the desired profile (e.g., exporters vs. importers). Like the CCRCS, all data entered through this module’s interface will be stored in a regional database and then, exported to the central customs records. Based on permissions, your staff may run statistical analyses or produce reports on actual violations committed and the remedies taken in each case. The system can present the results in either standard or customized form, according to parameters that had been selected in the report generator.

Risk Management System Developed using Oracle, you may create risk profiles, based on shipping country, sender, goods, recipient, and other relevant factors. For best results, this module is linked to the CCRCS functionality, to let you identify all variants of possible violations and even flag any form of potential breach, all in real time. Through its robust search functionality, you will be able to cull information from databases, text files, and other resources, and use the data to analyze the history of customs operations and prepare new risk profiles, if warranted.

E-Broker This E-broker will convert into electronic format all customs-related documentation, to permit remote communication between the customs stations and their clients. SINAM has designed all e-document templates in the system to be fully compliant with local legislation. 14 15

Integrated Tax Administration System Even amidst economic instability, governments strive to improve their tax and revenue collection systems in order to improve revenue administration, institute good governance and transparency, better engage the private sector, and ultimately, ensure macroeconomic stability. The SINAM INTEGRATED TAX ADMINISTRATION SYSTEM (ITAS) provides a stable platform for mounting tax reform efforts, improving compliance, and automating administrative processes. With the ITAS, it will become easier and cost less for citizens and business establishments to pay their taxes.

The ITAS provides a unified interface for managing all your tax collection and revenue administration activities. For example, through the Web, individual and business taxpayers will be able to file their tax returns and perform other taxrelated tasks—a boost to your efforts to improve collection and reduce tax evasion. Acting as a centralized database, the ITAS can be used to consolidate data generated within tax-related processes: • Revenue accounting and processing of tax returns • Collection of tax liabilities • Audits • Case tracking and correspondence • Call center operations

Why Choose This Solution?

• Data analysis

• Offers flexible administration of data and system tools

• Registration and de-registration

• Incorporates modern systems for operations, reporting, and analysis

• Integration with other business processes

• Integrates seamlessly with information systems owned by other regulatory bodies • Aids in eliminating corruption through accurate, multi-level control over information and processes • Performs well in highly sophisticated operational environments.

• Appeals It can even process information from external resources, if needed; for example, it can record tax liabilities, income, and other details, and then, check them against your country’s current tax code.

• Provides a simplified means to communicate and interact with taxpayers

How Does It Work?

Success Story: State Tax Service, Kyrgyzstan Electronic Filing and Taxpayer Services

Integration and Other Business Processes

Registration DeRegistration

Suffering from tax collection problems, outdated hardware, ineffective procedures, and lack of skilled staff, the Kyrgyz Republic needed to improve its revenue administration operations. Led by the State Tax Service (STS), the Asian Development Bank-funded initiative sought to streamline procedures and promote public governance, transparency, and accountability

Revenue Accounting and Returns Processing

Thus, the STS contracted SINAM to undertake systems analysis and design and to develop and implement the ITAS solution. This project resulted in an integrated tax management information system and central database, broad communications infrastructure, and modern central facilities for key STS departments.

Collection of Tax Debts

ITAS Centralized Database

Call Center


Case Tracking and Correspondence System

Audits Data Analysis 16 17

Analytical Information System for SocialEconomic Development of Regions

The AISSEDR uses neural networks-based modeling, a mathematical approach to analysis and design, which can be used to recognize patterns in large volumes of data. This framework ensures data accuracy for your forecasting and decision-making needs, whether at the city, provincial, or even regional levels.

In the global economy government decision-makers must be able to benchmark their programs and performance against other governments at the local, regional, national and transnational level. The ultimate goal is to become an attractive target for investment and development. Therefore it is essential to have ready access to relevant information. The SINAM Analytical Information System for Social-Economic Development of Regions (AISSEDR) can help governments, regional associations, and other agencies collect, manage, and analyze key development indicators, all from a single database.

Block 1: Information input

Block 2: Information exchange

Block 3: Analytic reports

Block 4: Decision making

Information Input

Why Choose This Solution? • Gathers data about regional development activities

Distributed users will be able to access the AISSEDR system over the Internet and enter data using Microsoft InfoPath template forms. The information will be saved automatically and then, transferred via file transfer protocol (FTP) server to a main Analytical Information Center.

• Runs automated analyses of social-economic development indicators • Visualizes information to make crucial, informed decisions in a timely manner • Promotes open exchange and transparency of information

Information Exchange

• Creates connections from the State to the population and business structures

The various nodes within the distributed network may also exchange information. This can improve communication and collaboration within your organization, as well as your outside contacts. For this purpose, the AISSEDR includes videoconferencing as well.

How Does It Work? State Land and cartography Committee


Inf orm





Ministry of Finance

Using Microsoft business intelligence (BI) technology, the AISSEDR can transform raw data inputs into diagrams, tables, charts, maps, and other report forms.

Central Staff


Decision Making


You and your key staff will have ready access to all information within the AISSEDR database, from raw data and statistical analyses to key indicators and top-line reports.


Printer Information Modem

FTP Server

Data Server

Analytical Reports

Mata Server Information


Success Story: State Land and Cartography Committee, Azerbaijan


n atio

rm Info

Analytic Department


ati rm o Inf

ation Inform


After gaining independence, the Azerbaijan Government needed a mechanism for collecting, processing, and analyzing development data, not only within the country but across the Trans-Caspian. Utilizing Microsoft’s BI platform, SINAM built the AISSEDR as a robust datamining and reporting solution for the State Land and Cartography Committee. As a result, top government officials have been able to make real-time decisions based on up-to-date market information.



orm Inf




Modem Modem 18 19

Document Workflow Solutions

With content management technologies, gone are the days of labor-intensive, manual processes for managing unstructured information. Users will be able to define the processes, objects, and mechanisms they need for proper coordination.

Large organizations such as government agencies generate huge volumes of paperwork in various types and formats daily. From customer forms and service contracts to external correspondences and staff reports, these may come in both print-based and digital form. If left unmanaged, it will become cumbersome or even impossible for your managers and staff to process, archive, and later locate a necessary resource or bit of data. This can impede your operations and in turn impact your agency’s level of service. The SINAM DOCUMENT CIRCULATION SYSTEM (DCS) is a full-featured platform, designed for more effective and efficient information management in your organization. It is scalable, secure, reliable, and easy to use, and will suit any structure, complexity, scope, and network setup.

How Does It Work? Built using the EMC Documentum platform, the global market leader in enterprise content management (ECM) systems, the DCS is based on a uniform architecture that allows it to work with various file types. It will suit the most complex business process automation projects that need to integrate multiple, disparate systems. It can handle all kinds of enterprise documents, whether within the division or company-wide, at every stage of the document lifecycle: • Internal correspondences • Internal organizational-administrative documents • Communications from external contacts

Key Differentiators

• Meeting reports

• Scalability. The DCS can manage large volumes of material (up to hundreds of terabytes of data and billions of objects) and provide simultaneous access to multiple local and remote users.

• Management instructions and orders

• Security. Its powerful, built-in security tools—content encryption, access control, and destruction of digital data—guarantee the protection of your enterprise information.

• Project documents

• Reliability. Its architecture is designed for business continuity, mitigating any risk of disruption in your system.

• Demands, certificates, and other documents

• Contracts and related documents • Powers of attorney

• Ease of use. Users can employ various circulation schemes or in combination, change schemes, and create unique document lifecycles. As system owner, you will be able to administer, customize, and integrate the DCS with other corporate systems.

Consideration of letter



Finance Department

Why Choose This Solution? • Automates circulation of documents • Works with text files, scanned papers and images, XML documents, engineering drawings, audio and video, and other file types • Reduces the need for coordination


Submitting for execution

Check answer

General Department Incoming Documents

• Creates a database of files and other information resources

Response to letter General Department Outgoing Documents


• Covers both structure and unstructured information



Infrastructure Department

• Allows simultaneous access by multiple users to specific documents • Offers Web-based access and built-in security features for remote access • Supports project management efforts by tracking and monitoring tasks within units, departments, and entire organizations • Generates analytical reports required by decision-makers 20

The SINAM DCS can automatically index content, which will allow you to search in text files of various formats, emails with attachments, and other atypical resources. 21

Automated Management of Documents

Success Story: Central Bank of Azerbaijan

• Creating new documents (including use of templates or imported documents)

In emerging markets instability in the global economy can directly impact local banking systems. To shield its financial sector against volatility, the Central Bank of Azerbaijan (CBA) contracted SINAM to create and implement the Bank Supervision Information Management System (BSMIS).

• Collective processing and reviewing • Registration control • Coordination, statement, and signing

Elman Rustamov, Chief Executive Officer, Central Bank of Azerbaijan:

• Document registration

“The implementation of this project has helped the Central Bank of Azerbaijan Republic to improve the effectiveness of processing and analyzing financial data.” -

• Dispatch of documents • Forming resolutions and instructions based on documents

With this system, the CBA can better manage its workflow and business processes. In turn, it has helped enhance the CBA’s service level by reducing approvals turnaround. Developed using the EMC Documentum platform, it is now used to:

• Control and reporting on execution of resolutions and instructions • Archiving

• Produce and maintain a database of reports, correspondences, and other information produced by the banking supervision department (BSD)

Service Functions

• Run complex analyses of BSD-related data

• Document search (based on text, phrase, and relevance)

• Track and monitor completion of tasks related to banking supervision

• Identification of related documents • Versioning • Support for assistant methods • Personal folders for individual users • Adjusting windows based on user preferences • Task and notices • Statistical reports • Work audit using documents • Journalizing of actions within the system

Applications • Information protection (i.e., rights of access) • Flexible adjustment of business process that handle documents • Integration and exchange of documents with other applications (e.g., Enterprise Resource Planning, project control systems) and other system users • Multi-branch work • Document management in federally distributed architecture (e.g., replication among system nodes) • Mobile office for remote work 22 23

SINAM can provide training and also help:

Geo-Information Systems

• Analyze business requirements to identify suitable architecture • Define software and hardware requirements and configuration

Increasing availability of information technologies is fast closing the gap between physical and virtual space. The business of geolocation, for example, is now in the hands of mobile consumers, who are helping map landmarks and places for recreation. On the other hand, government agencies are hardpressed to undertake mapping activities to help promote local services, provide quick response during emergencies and disasters, and facilitate sharing of public assets and resources.

• Deliver, assemble, install, and implement GIS components As added service, SINAM can obtain the required licenses; thus, it is able to offer its GIS products in most countries or even for global implementation. In fact, as part of the Azerbaijan delegation to the 2010 CeBIT industry trade fair in Hanover, Germany, SINAM gained the interest of a number of foreign investors and potential technology partners. At the event, it presented its own Web-based GIS server, which allows online access to maps.

Using the SINAM GEOGRAPHIC INFORMATION SYSTEM (GIS) offerings you will be able to realize maximum value from available data. You can use it to register and map resources like:

Success Story: Ministry of Culture and Tourism, Azerbaijan

• Ground assets and real estate • Personal estate

In its effort to promote Azerbaijan as a preferred destination for business and leisure travelers, the Ministry of Culture and Tourism engaged SINAM to develop and implement a geographic information and navigation system branded as, this Web-based portal is used to showcase the country’s landmarks and tourist attractions but also to monitor the state of its natural resources.

• Water supply and irrigation • Electricity and gas supply • Urban and rural planning, especially for environmental management

Abulfaz Garaev, Minister of Culture and Tourism of Azerbaijan Republic:

• Emergency situations and disaster areas

“The creation of the most comprehensive electronic map of the Azerbaijan Republic available to date has enabled us to significantly improve the state and availability of tourist attractions in the country and provide local residents and tourists with a guide to various tourist destinations as well as to other virtual map services.”

• Supervisory control and data acquisition (SCADA) control systems

Why Choose This Solution? • Collects, aggregates, and models mapped information

SINAM integrated data from the Ministry’s legacy facilities deploying client-server technology to be able to use input-output data in different formats and structures. For example, GoMap. az is accessible to both smartphone and Internet users, and with its multilingual interface, caters even to international visitors.

• Generates interactive maps for online and mobile access • Integrates multimedia to provide users with additional content • Accepts mapping inputs from external users • Provides text search • Links to other resources, such as news items and advertising

How Does It Work? Using SINAM’s solution, your organization’s GIS data, database applications, and Web services will be able to interact without sacrificing performance quality. The geo-data compiler will then process and serve the data based on your users’ specific requirements. The solution is highly flexible, in line with SINAM’s own implementation of algorithms for path finding and transforming addressing systems. It allows localization, wherein you will be able to transcribe names but still maintain a catalogue of old and new entries. The current version can convert into Russian and English; there are plans to integrate other major languages. 24 25

State-of-the-Art Solutions for Network Infrastructure As a leading provider of systems integration services in Azerbaijan, SINAM is able to offer a wider range of telecommunications solutions that can readily impact State operations, from VoIP telephony, data center facilities, and network security to the more high-tech next-generation and 4G networks.

VoIP Telephony Voice over Internet Protocol, better known as Voice over IP or simply VoIP, supports Web-based delivery of voice data. It eliminates toll expenses incurred using regular services and reduces hardware investment and administrative expense, bringing down your long distance costs and other call charges. For government agencies, VoIP technologies will promote employee mobility. For example, if you assign staff at another branch office or other remote location, they can still communicate with their managers, co-workers, and even clients, by taking advantage of SINAM’s voice mail, fax-to-email, and other services.


Other VoIP Projects •

AzEnerji Joint Stock Company (Azerbaijan)

KSM Group (Azerbaijan)

Bank Avrasiya (Azerbaijan)

Cisco Call Centre (Kyrgyzstan)

AzQtel Ltd. (Azerbaijan)

Data Centers Data centers contain computer systems and their components, such as telecommunications and related storage systems, to house requirements like: • Redundant or backup power supply • Connections for data communications • Environmental controls • Security devices Government agencies tend to deploy several data centers, to be able to accommodate large customer demand for electronic services. Thus, SINAM employs high-availability or failover clusters to ensure high availability and redundancy, to allow you to offer continuous service and uninterrupted access to data, in case of application failure or loss of connectivity.

• Install and configure call centers (e.g., call processing systems) • Integrate IP telephony with existing corporate networks • Develop Customer Relationship Management (CRM) systems, for use in customer support services or integration into contact center setup • Audit, modernize, support, and maintain existing telecommunication infrastructure

Services • Plan and deploy high-availability server equipment and storage systems • Install Storage Area Network (SAN) solutions, application software, and system management and monitoring software

Success Story: AzDATACOM, Azerbaijan

• Provide physical security

SINAM’s experience in the network infrastructure sector goes back several years, when it was a key player in the landmark National E-Governance Network Initiative in Azerbaijan. For this project SINAM delivered, installed, and configured all the necessary equipment. This was a joint effort between the Ministry of Communications and Information Technology and the United Nations Development Programme (UNDP) to build the AzDATACOM National Data Transmission Network, which now serves as the backbone of the country’s telecommunications infrastructure.

Network Security Network security solutions protect your assets to ensure their long-term usability and the integrity and stability of operations. To this end, SINAM will: • Identify potential threats to the various nodes, user terminals, and servers connected to the system • Apply tools to manage and protect against such risks This two-step strategy addresses your need to maintain the best security precautions around your computer networks to: • enable the safe conduct of your electronic transactions and communications • implement the most secure ways of collecting and managing private, personal data supplied by your clients and users 26 27


What Does NGN Cover?

• Install information systems to safeguard against unauthorized access

• Fixed-mobile convergence eliminates traditional distinctions between fixed and mobile networks

• Deploy security solutions for data transmission channels

• Triple Play uses a single broadband connection to deliver Internet access, television, and telephone service

• Maintain data integrity and protection of network infrastructure

• Quadruple Play refers to Triple Play combined with wireless services

• Audit and review existing networks and provide technical support • Set up standalone network security solutions, including anti-virus and anti-spam, intrusion prevention systems (IPS), and intrusion detection systems (IDS)

Next Generation Networks As the volume of your transactions and communications increases exponentially, communications carriers must be able to keep up with the required level of demand and service quality. SINAM now offers Next Generation Networks (NGN), to take advantage of the convergence of public switched telephone (PSTN), data, and wireless networks.

4G Networks Fourth generation or simply 4G mobile devices are currently the most advanced in cellular technologies. Known to work up to ten times faster than current speeds (that is, 3G), 4G networks offer remote regions unprecedented opportunities for communication access. With SINAM 4G offerings in place, for example, rural-based farm workers may be able to videoconference with a worker in your extension office located hundreds of miles away. They can even watch highquality streaming video to learn the latest irrigation techniques developed by your agricultural engineers.

IP/MPLS network features Voice




Transparent access to multiple applications

Circuit Switched (CS)

Multiple VPNs, Intranets Extranets


One interface, multiple services

Ethernet/ MPLS Ethernet VPNs for Business Services

Broadband Aggregation for Residential Triple Play

Residential DSL services

With NGN services, you can serve and handle on real time—all on a single network—anything from data and voice to video and multimedia communications. Thus, in serving e-government users, you will be able to employ video and voice conferencing, fixed- mobile convergence, Triple Play, and even Quadruple Play.


CS and CS/PS voice call continuity ISDN

CS/PS voice and data call continuity




xDSL Cable, PON Fixed WiMAX

VoIP and data call continuity

Services • Develop 4G WiMAX networks • Deliver over WiMax networks various 4G solutions like: o High-definition Internet protocol television (HD IPTV)

• Build Internet Protocol/Multi-Protocol Label Switching (IP/MPLS) networks

o IP video surveillance

• Audit, tune, and modernize existing IP/MPLS networks • Implement Quadruple Play services over IP/MPLS networks, which can cover broadband Internet, cable television, fixed and mobile telephone • Consulting 28

Packet Switched (PS)

Ethernet VPNs

Centralised servers and applications


o VoIP o Mobile television 29

WiMAX stands for Worldwide Interoperability for Microwave Access, one of the first few 4G standards made available to the public. Using WiMAX, your users may be able to enjoy data transmission speeds of up to 100 Mbps and with little compromise in networking Quality of Service (QoS).

Government-to-Business Solutions • E-Signature Solutions • E-Learning Solutions 30 31

E-Signature Solutions

How Does It Work?

SINAM has worked in electronic signature (or e-signature) technologies since 2005, in anticipation of the growing demand for security in information systems, to help reduce the uncertainty surrounding Internet-based exchange. With such safeguards in place, online users can feel more confident to purchase, pay, and engage in different forms of trade over the Web.

Due to the suite’s scalable and modular nature, you can easily implement your e-signature system in stages, using SINAM’s software components as basic building blocks, and then, scale up as your operations may require.

In the same way, State agencies, in their goal for greater efficiency, will find SINAM E-SIGNATURE SOLUTIONS essential in delivering government services online. In fact, all its software products are incorporated with this protective layer, to guarantee that every data transfer your business makes will be safe and secure.

Based on PKI principles, SINAM’s e-signature products utilize robust cryptographic algorithms and rules to meet international standards. These will allow you to construct your own Certification Service and secure your online services, such as mail, integrated payment facilities, remote voting, and other requirements.


Certification Service







Registration Payment Systems

SPKIS Smart Card Logon



Secure Mail

Tax Systems

CS-Audit By authenticating the identity of an online user, an electronic signature serves as a legally valid means to sign virtual documents. Consequently, the verified user will be able to freely engage in secure exchanges over the Internet, such as to access government services and commercial offerings (e.g., e-commerce).

SINAM Certification Service This module is the cornerstone of the SINAM e-signature suite. It will serve as your clearinghouse for electronic certificates (e-certificates), which you can use to monitor their creation, distribution, and management, whether at the business unit, corporate, or State level.


The SINAM Certification Service is ready to deploy. It conforms to internationally accepted practices devised by the Internet Engineering Task Force (IETF), International Organization for Standardization (ISO), and RSA network security standards, among others.

Why Choose This Solution? • Utilizes robust technologies to ensure online security • Complies with international standards

SPKIS-ES: User Registration

• Provides an entire library of multifunctional authentication and encryption solutions • Suitable for scaled and modular implementation

A public key infrastructure (PKI) refers to industry-standard technologies used to verify the identity of online users. Its components include:

Via the Web (or off-line, as well), your users (subscribers) may apply for e-certificates covered by public key cryptography standards (e.g., PKCS#11, CMC, or PKCS#7). They may also assess potential certificate centers prior to submitting a request or, if necessary, apply to have a certificate revoked.

• Electronic Certificate (e-certificate): issued to authenticate an online user or device • Certificate Authority: trusted third-party provider of digital certificates • Public/Private Keys: the foundation of secure Internet communications 32

Using the SPKIS-Enrollment Service (ES), your organization can act as Certification Service Provider (CSP) or Certificate Authority (CA). As such, you will be able to create private/public keys to associate with e-certificates (particularly root key certificates), register and issue e-certificate requests, or even revoke them, if needed. As CSP, you may also qualify organizations as sub-Certificate Authorities, which in turn will be allowed to create user certificates. Doing so will help protect you from online threats and maintain your integrity while still guaranteeing the veracity of the e-certificates. 33

PKCS#11 is usually used to implement single sign-on or disk encryption systems while PKCS#7 applies when issuing e-certificates or when encrypting messages under a PKI. On the other hand, CMC (or Certificate Management over CMS) is an Internet standard created by the IETF, also related to the issuance of e-certificates in a PKI.

S-Kripto S-Kripto is another e-signature software product designed by SINAM for: • Creating user keys • Encryptting electronic documents • Checking (decoding) e-signatures attached to a file

SPKIS-CA Manager: Registration Process If your organization expects to have only a few users, you can use the SPKIS-CA Manager to perform all the necessary e-signature functions. More often than not, though, in the course of operation, you will accumulate large numbers of e-certificate owners and users and it may become tedious to manage your registration system. In this scenario, you may opt to establish a Registration Center (RC) or Registration Authority (RA). This support module identifies users by registering certificate requests, controls the creation of cryptographic keys, and approves and validates the information presented by the certificate owners. Based on this warranty, you will still generate the certificate but present it to the user via the RC. In effect, the RC acts as a filter to contain and avoid excessive, potentially unsafe activity within the CA.

• Sending/receiving signed (encrypted) documents over a corporate network or the Internet S-Kripto uses electronic keys to create and save user keys, tokens, and smart cards with a USB interface, as long as PKCS#11 standards are met properly. These keys are used with a special processor, making it safe and easy to use. In fact, you need not keep your electronic key pair in an external or internal memory device; instead, you can store it in a key protected by its own code. To access, you can simply plug the key in any personal computer’s USB port.

Success Story: Central Bank of Azerbaijan Every day, the Central Bank of Azerbaijan (CBA) handles sensitive transactions and deals with many risk-averse consumers, prompting it to establish its own Certificate Authority. To provide optimum protection, SINAM deployed its full suite of SPKIS electronic signature solutions, to establish a Root Certificate Authority, several second-level Certificate Authorities, and a Registration Center. It also developed for the CBA an online registration system and e-signature application, used to incorporate digital certificates in all its information systems.

Certification Hierarchy The CA is the main center that validates e-signatures within your organization, which may be broken down into the principal and sub-certificate center. You can have only one principal Certificate Authority but may set up several internal or external sub-centers to serve your users. The internal sub-center operates only within your establishment while its external counterpart, practically any other entity, may carry out its activities in the principal CA. In the case of the latter, the external CA may use the SPKIS-ES module to register online.

Elman Rustamov, CEO of the Central Bank of Azerbaijan: “The Central Bank of Azerbaijan Republic has become the first government agency of the country to introduce electronic signature. It is particularly important that the electronic signature solution has been developed by a local company, SINAM, which has become a trusted long-term partner of the Central Bank of Azerbaijan Republic.”

SPKIS-Audit: Audit and Conflict Resolution To manage any issue regarding e-signatures, the SPKIS-Audit can be used to resolve identification problems, assign responsibility in case of a dispute, and address any other concerns between certificate owners and users. You (being the CA) or another trusted third party may perform the role of audit center.

Security Mechanism A highly trusted implementation, the Certification Service may be deployed across various fields to guarantee security over the Internet. You can also integrate it in common applications and technologies. (For example, the Microsoft Office Suite incorporates e-signature and encryption, whereby client computers may be able access the domain via Smart Card Logon. This feature is also used to sign Microsoft Outlook emails, as well as to synchronize certificates over an Internet protocol or IP network, for example, using Lightweight Directory Access Protocol-enabled servers.) 34 35

E-Learning Solutions

Organization Management

Increasing availability of ICT tools has opened up great opportunities for e-learning—a digital alternative to the traditional, face-to-face classroom experience. Today, individual learners may be able to access educational material using various devices, from desktop and laptop computers to mobile phones, tablets, and electronic readers. The SINAM LEARNING MANAGEMENT SYSTEM (LMS) will allow you to take advantage of the latest in convergent solutions to bring your information resources to the public.

The LMS offers multi-client, group, and role management functions, which will give you utmost flexibility in managing your e-learners. Using its authorization feature, your system administrator can assign rights to specific user groups, individual learners, or even learning objects or scenarios.

Content Management The LMS is a self-contained solution that will allow you to manage your e-learning offerings from end to end—from creation and processing to release and delivery. Because it is compliant with international standards, you will be able to devise various implementation modalities to meet the needs of your e-learners.

Process Management SINAM built the LMS on the CLIX solution developed by IMC AG, a leading provider of e-learning technologies. Using its robust tools, LMS will be easy to integrate into your existing business processes and service offerings. It complies with international standards: Aviation Industry CBT Committee, Shareable Courseware Object Reference Model, QTI, and Instructional Management System Global Learning Consortium (e.g., Question and Test Interoperability).

Your training department will be able to control the functions in the learning process, get an overview of the status of activities, and generate reports. Based on your organization’s specific goals, you have several options for developing an e-learning program, course, syllabus, or curriculum. You can also incorporate Web 2.0 functionalities to allow formation of communities and informal learning styles.

Testing and Assessment Why Choose This Solution?

To assess knowledge levels of e-learning participants, the LMS allows testing administrators to produce tests easily and to quickly analyze the results. It can also be used in line with employee certification programs.

• Easy to use and customize • Needs no special technical or editorial expertise


• Scalable and flexible to meet the e-learning needs of an organization of any size

E-learning offerings must be continuously improved, to make sure that they are effective, up-to-date, and attractive to audiences. You can use the LMS to get feedback via Web-based employee and customer surveys. It also allows versioning and can set release rules to support your editorial work.

• Has an interactive, intuitive interface • Can incorporate your brand elements

Report Designer

• Analyzes staff skills and competencies to aid career and succession planning

How Does It Work? Students

The LMS gives direct and immediate access to system data, for use in identifying relevant metrics. For example, you can use it to measure the efficiency of your training material, the time required per module, and so on. Thus, you can design programs to meet specific training goals. You can select from more than 100 reporting templates or define particular query criteria and then, export the results in CSV format, process the data, and generate tables or charts using popular spreadsheet applications.

Virtual Classroom


Based on Acrobat Connect Pro technology, the LMS can be used to simulate a real classroom environment, wherein e-learners can communicate, form teams, and confer with their instructor and colleagues. They can even hold and record meetings, so that absent team members can later access and play the file.


LMS Servers 36 37

With these, the Virtual Classroom feature can be utilized for blended learning programs or as a replacement for face-toface conferences, presenting travel cost savings and environmental benefits as well.

Government-to-Consumer Solutions

Mobile Learning When executives and staff have to travel or work in the field, it can be difficult to fill up a classroom or even promote self-learning. For example, accessing the LMS while on the road may prove expensive, if network coverage is poor. The LMS has a Windows-based, client application that will permit users to download e-learning content, which they can access locally at a more convenient time, without having to connect to the Internet or intranet. Once the e-learner is able to go online, the client will automatically synchronize with CLIX to update his learning progress.

• Automated System for Mass Payments • Postal Banking Solutions • Management Information System for National Pension Schemes

Success Story: Baku State University, Azerbaijan Aiming to expand its audiences, this leading public higher education institution in the Azerbaijan capital transferred its training expertise online by providing online courses for aspiring learners barred by physical distance, financial standing, or language from taking classes in person. Built by SINAM on the CLIX e-learning platform, this Internet-based solution also opened Web-based study opportunities to busy, full-time professionals. For this project SINAM delivered and installed all required hardware and software (which included real-time translation functionality) and provided after-sale helpdesk support. 38 39

Automated System for Mass Payments Every household subscribes to utility services—gas, electricity, water, telephone, and so on—which are delivered by unrelated entities. This means separate statements of account, billing periods, and payment modalities. Meanwhile, to better serve their customers, service providers will need to maintain multiple payment points and vendor relationships. Occasionally, some utility companies may sustain losses due to operational flaws and so they may opt for State subsidy. Not only is this an unsustainable business practice for the service provider; it forms an unnecessary economic burden to often cash-strapped governments. The SINAM AUTOMATED SYSTEM FOR MASS PAYMENTS (ASMP) promotes efficiency by acting as a unified payment service for banks, postal networks, and other institutions that want to create a new source of revenue through collection/remittance of utility payments. The ASMP meets the needs of different types of subscribers by accommodating payment via cash, card, bank transfer, etc. It does so through affiliate payment stations, whether bricks-and-mortar (banks, post offices, etc.) or electronic (websites, automated teller machines, point-of-sale terminals, online banking, direct debit, etc.).

Why Choose This Solution? • Electronic signature. For your maximum security, ASMP is integrated with SINAM’s own PKI e-signature mechanisms. All hardware has been configured to prevent data loss or theft, facilitate improvement and upgrades, and ensure the seamless entry of new participants into your system. • Full disaster recovery. Using cluster technology, SINAM is fully equipped to deal with disaster recovery scenarios—a critical consideration when coordinating multiple service providers and serving millions of subscribers.

Elman Rustamov, CEO of the Central Bank of Azerbaijan: “The introduction of the General Payments Portal based on international standards is a key step in the Azerbaijan’s government effort to develop an up-to-date financial system. Over the past several years, the system platform developed here has offered a safe and secure option to make local payments within seconds”. -

How Does It Work? The SINAM ASMP solution operates as a complex system of information exchange and interaction. It involves multiple participants: • Operator. As the owner of the system, you will ensure optimum stability and security. Your organization will develop and consolidate the subscriber database, assign codes to each customer, and maintain and update the system’s technical and software components, in order to ensure uninterrupted function. • Service companies. Utility companies supply their subscriber data to you, so all information will be synchronized. As a check-and-balance feature, they exchange information with two other ASMP nodes—that is, the banks and the system itself. • Customer service providers (CSPs). Serving as ASMP payment points, banks, post offices, and other CSPs are the system’s frontliners. They interface directly with both customers and the system. • Card processing centers (CPCs). CPCs allow the ASMP system secure access to a Web-based platform, which is used to process payments made using ATM cards, POS terminals, and the like. They handle card payments through the Internet, as well, and help increase subscriber confidence in your facility by displaying information about the transaction. • Customers. To enjoy the full benefits of ASMP, customers (subscribers) must register at participating payment points, where they will be asked to supply their account information. Once they are in the system database, they can settle their bills or make other payments and then, receive instant confirmation of the transaction. Customers may also opt to receive automatic notifications. BCSS

• 24/7 functioning. ASMP is integrated with a central database that operates continuously. All payments will be recorded in real time and immediately reported to you and your partner service providers. • Replicating and test servers. Through replication and redundancy, the ASMP ensures fast, secure transactions but, more importantly, high availability and zero system interruption.

Banks, post offices

AMPS Bank Payments terminals

Payment points


Information flow Payment flow 40 41

Upon signup with the ASMP, the user is assigned a unique registration code, which effectively links and provides access—through a single portal—to all his individual subscriptions. Using this code, he can easily manage all his payment transactions, view his invoices and account history, print out confirmation receipts, and even request automatic notifications via email or mobile messaging.

Success Story: Central Bank of Azerbaijan In 2008, SINAM developed for the Central Bank of Azerbaijan (CBA) its Centralized Information System for Mass Payments (CISMP). Leveraging its existing national payments facility, the CBA aimed to integrate the country’s utility services into the financial system.

Postal Banking Solutions Across the world, postal networks have traditionally provided the valuable service of collecting and distributing mail and parcels; but, in some advanced countries, they have been overtaken by modern technology. The SINAM POSTAL BANKING SOLUTION will help governments, banks, and other financial services providers exploit the postal system as an important means of delivering services, from bills payments to money transfers and even savings deposits and to retail credit and insurance.

Financial services

Postal services

Elman Rustamov, CEO of the Central Bank of Azerbaijan:

• Clients and accounts

• Packages

“The creation of the government payment processing portal will help the Central Bank complete a multi-stage process to create a payment information processing system in Azerbaijan Republic as a core component of electronic services offered to the public. SINAM’s success in introducing the APUS system as a software platform to host this system has emphasized the requirement and high demand for this kind of aggregate payment processing solution.”

• Deposits

• Parcels

• Loans

• Letters

• Risk management

• Telegrams

• Cash flows

• International/domestic shipping

To date, more than 58 organizations (including 46 financial service providers) have participated in the initiative. With 1,700 branches now accepting payments for taxes, pensions, traffic-related charges, and municipal government fees, CISMP serves a potential subscriber base of seven million. The success of the project has allowed the CBA to recover its US$6.7 million investment in less than two years from launch.

• Currency management

• Sorting services

• Payment systems • Money markets • Online banking

Why Choose This Solution? • Modular, scalable, and customizable • Enables widespread access to e-government services • Empowers postal offices to become self-sustaining enterprises • Offers the widest possible availability of financial services • Helps bridge the rural-urban gap and digital divide 42 43

“In most developed economies 90 percent or more of the total population has easy access to basic financial services, in the developing world it is the opposite…in many countries 90 percent or more of the population is excluded from this access…The postal network can play an active role in bridging the digital divide by interconnecting post offices; by providing intranet and Internet platforms, together with adequate hardware and Internet-based services (e-government, ecommerce) in rural areas—these are the main challenges.” (Source: World Bank, 2006)

In addition to providing a merged platform for postal and financial services, SINAM has incorporated an Enterprise Resources Planning (ERP) component and modules corresponding to the complete set of required activities for postal banking operations: • Postal services

• Financial services

• Analysis and management

• Accounting

• Enterprise resources planning Each segment is then broken down into multiple sub-modules, to cover the entire span of postal bank administration:

How Does It Work?

• Mail sorting • Sale of postal goods

You can stand to benefit from: • Central information processing database

• Parcel tracking • Retail deposits

• Single interface for monitoring both financial and postal types of transactions

• Human resources

• Customer relations management

• Decentralized customization of rates, sales commissions, accounting schedules, and other details and requirements

• Risk management

• Budget management

• File exchange system, for use in communicating with other enterprises

• Tax accounting

• Compliance with international accounting standards

Success Story: Azerpost State Enterprise, Azerbaijan

• Robust security and audit facilities • SMS messaging

Payment for Utility Services

Payment for Services of Cellular Communication Operators. SMS Notifications Service

Mandated to revitalize the postal network with new financial service offerings, in 2008, Azerpost State Enterprise (SE) awarded SINAM—together with its joint venture partner, Colvir Software Solutions Ltd.—an international tender for the automation of its postal branches. This US$17.75 million project employed a team of certified experts from SINAM (which served as systems integrator) and Colvir to supply and install Postal Financial Services System (PFSS) and a Postal Counter Automation System (PCAS).

Bank Payment Systems




SINAM-Colvir successfully completed the project within the first half of 2010. Today, Azerpost SE is able to efficiently collect and process volumes of data across its 1,607 offices. Including its affiliates, the network is composed of 70 branch offices and 1537 post offices. Their clients now outnumber by four to five times all banking customers combined.

Card Processing Centre

Azerpost SE:

Post-Bank System


Parcel Tracking

“Using the system, we can better monitor operator activities and prevent potential fraud—a major challenge for an organization of our size. Also, our entire accounting process is now fully automated and can be adjusted within the department, even without further support from our IT personnel.”

Money Transfers

Since going live, the Azerpost system has gained 4,000 registered users, with nearly 20 percent accessing it on a daily basis.

Post-Bank Divisions across the country 44 45

Management Information System for National Pension Schemes

SSPF and AVIS data integrated for onestop registration

Access to social safety nets is an essential right of every citizen and a basic responsibility of the State. When the distribution of these public benefits is impeded, many sectors will be left highly vulnerable, especially the low-income, elderly, youth, and disabled members of society. The SINAM MANAGEMENT INFORMATION SYSTEM FOR NATIONAL PENSION SCHEMES is a turnkey solution that will integrate your social protection and tax systems while making the relevant processes more efficient and transparent.

Why Choose This Solution?

Registration and accounting data combined, converted into SSPF format

Data exchanged (between Center and Branch) and synchronized

Registration data moved to SSPF Center

Coding system modified

• Reinforces the capacity of pension agencies

Migration to Single Window Facility

• Utilizes the latest ICT technologies • Meets the needs of contemporary pensioners • Promotes national economic development goals

How Does It Work?

Insurers list prepared in SSPF Branches

Registered insurers issued IAN (Insurers Accounting Number)

List sent to SSPF Center for quality assurance

Converted entries undergo registration process

Corrected entries processed and added to AVIS database

AVIS database entries converted for registration

IAN information entered into SSPF accounting database

Central Individual Accounting System This personal registration and accounting system encourages the timely distribution of payments through individual social insurance accounts. Once registered at one of your branch offices, an insurer will receive a unique social insurance number (SIN) for use in all subsequent transactions, such as for reporting on annual payments for compulsory social insurance fees workers (i.e., insurants). All information collected by the branch will be reflected in the individual insurant’s account and also sent to the central office.

Insurers Central Registration System This Single Window Facility is a one-stop shop that can incorporate information (from your Tax Department) about insurance corporations. By processing the existing data, the system can immediately issue these firms with a unique insurer’s registration number (IRN) without additional action. In case the Tax Department has no record on other types of insurers (e.g., landowners and family-peasant farm owners), they only need to register in one of your branches, in order to enjoy the same benefits as insurance corporations.

New Registration Process for Insurers

Insurers Financial Reports Central Processing System This system incorporates an automated branch inspection feature, which will process data contained in insurer reports and then, submit the findings to your central office for further review and synthesis. At the branch level, this financial reporting system can be used to process registration and input accounting data (from both paper-based and digital source forms), figures from quarterly financial statements, and other information. 46 47

To carry out these functions, the system is equipped with special software for: • processing insurer data in relation to payments • collection and processing by the branch inspectors of insurant payouts • handling quarterly financial reports and balance sheets • generating analyses and statistical reports As with all SINAM solutions, these software applications designed for national pension systems have been tested thoroughly and will be updated regularly to ensure optimum performance.

Success Story: State Social Protection Fund, Azerbaijan In 2003, the Azerbaijan Government partnered with the United Nations Development Program (UNDP) to introduce reforms in the State Social Protection Fund (SSPF)—the official agency that manages the Republic’s social insurance and pension benefits. The new system aimed at improving collection of insurers’ social insurance payments while upholding the rights of insurants. Over this seven-year project (2005-2012), SINAM developed and installed a complex systems architecture that improved data exchange between the central and branch offices.

SINAM Partners:

Salim Muslimov, Chair of the State Committee for Social Insurance and Welfare: “Thanks to SINAM’s extensive expertise and experience, the State Social Protection Fund has become one of the first agencies to create an electronic information system for social insurance purposes in the Southern Caucasus and Central Asia regions. A perfect ratio of high quality to project costs in the implementation stage of this project is another advantage of working with SINAM.”

In 2010, the UNDP Regional Bureau for Europe and the Commonwealth of States (RBEC) recognized UNDP Azerbaijan for its contribution to the pension reform program, which made it as that year’s top Transformational Change Success Story.

Contact Us Main Office

Contact person 9, B. Vakhabzadeh str., Az1141, Baku, Azerbaijan Phone: +994 12 510 11 00, Fax: +994 12 497 51 96 Email:, Web: 48

Transforming Government  

SINAM's set of leading edge ICT E-government solutions for enabling government transformation