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CASE STUDY

TOP-LEVEL KPIS

The 2022 NOLN Operator Survey reveals that there’s much to celebrate in the industry. It shows that when shops establish solid relationships with their customers, they will stick with their preferred service center. Car counts and ticket averages grew in 2022, and operators are seeing success with higher-tier oil sales. Operators also reported higher repeat customer rates

Here’s a snapshot of some top-level industry KPIs, as reported by operators. Daily Oil Changes

2021 2022

33 30

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A great team at the shop is the reason operators see improved KPIs from year to year. That means that hiring is a top priority, even though it has been a competitive labor environment in recent years.

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Daily Car Count Ticket Average

(Dollars)

2021 2022 2021

2022 38 39 $74.89 $82.54

Read all about the best strategies to hire these days by reading “The New Hiring Handbook” only at noln.net.

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