BY M E R E D I T H K N I G H T / P H OTO S BY L A U R E N M E D E A N
of Tammy Moore, who serves as co-owner/operator, alongside her husband, Bruce. Tammy is often surprised when she looks back at the events that brought her to serve her community through Service Pros. “My professional life wasn’t just handed to me,” she said. “And it certainly didn’t come with a manual. It’s been a long road of trial and error, learning from mistakes and setbacks. But 15 years of hard work and dedication in the traditionally maledominated field of automotive has paid off for me.” Tammy realizes that, just as with fast foods restaurants, grocery stores, and other businesses, her customers have any number of auto shops from which to choose. “What sets Service Pros apart for our customers is a personal, family experience at a great price,” she said. “We live in this community. Our customers are our neighbors, and many become our friends. We offer things like same-day repair, free loaner vehicles, free shuttle service, and four-year warranty on repairs because it’s the right thing to do for our community. And that’s just the way you treat family.” Fifteen years ago, Tammy took a leap of faith, leaving a secure job with a large, national corporation to join her husband in realizing his dream of owning the area’s premier auto repair shop. “We believed we could make a difference with our store in North Richland Hills,” she said. “I began there filling in wherever I was needed, as a driver, picking up parts, and delivering customers, learning the business day by day. I started to notice areas where I thought I could improve the store. And my husband was open to my ideas.” Tammy decided, for instance, that instead of waiting for customers to come to them, she could go door to door distributing door knob hangers and making contacts with other area businesses, to strengthen the brand and drive customers to the store. Things went so well they were able to open a second store in Mansfield TX, B&M Auto Specialties. Before long, both businesses were thriving, and the Moores were enticed to sell fi rst the North Richland Hills store then the Mansfield location as well.
SE RVICE PRO S AU TO C E N TE R
When you visit Service Pros Auto Center on South Cooper in Arlington, you can’t help but notice a woman’s touch about the place. Maybe it’s the homey waiting room. Maybe it’s the play area for kids. There’s something unmistakably nurturing going on here. What you’re sensing is the inspiration and dedication
“We took much-needed time off for three years,” Tammy said. “I was buying and selling cars and focusing on the family.” After a little break, we knew our passion was owning our own auto repair shop and being able to provide quality car repair service at a reasonable price. “We bought the South Cooper Street land in 2014. It enabled us to stay close to the kids’ school and we were able to build exactly what we wanted for our customers—from the ground up. I knew I wanted to provide a kid-friendly, clean, homey environment, to make the experience of waiting at an auto shop a pleasant thing. We also wanted to add a large number of bays, because nobody likes waiting for their car to be repaired.” And that’s exactly what they did.