Issuu on Google+

PASSPORT


Coming soon...

Coming soon...

Coming soon...

Coming soon...

Coming soon...

Coming soon...


WELCOME Thank you for being a part of our Arkadin community and for placing your trust in the organization. Arkadin wants to offer you the best opportunities to develop your career, share your talent and to contribute to our future. This passport will give you an access to our key success factors • Sharing a vision a mission, and core values • Making our Customers our best friends • Respecting our environment So make this passport yours! Read it and keep it with you. Go even further - add your own ideas and actions to be taken that will contribute to the Arkadin success story. Remember to get your training and skill achievements, and records of your values actions recognised and certified with the unique Arkadin University and Values stamps! Enjoy our freedom to explore the Arkadin world!

Olivier de Puymorin


ARKADIN PASSPORT FIRST NAME: LAST NAME: COUNTRY: NATIONALITY: CITY: CURRENT JOB: DELIVERY DATE:

>>>>>>>>>> ARKADIN<<GLOBAL CONFERENCING<<PASSPORT<<23C 89ME 650TE 14MEE 2BM <<<<<<<<<<

Share more: passport.arkadin.com

2


This passport is for your personal use. You may need to use it every day in your Arkadin Life. The Arkadin passport aims to keep you in touch with the Arkadin Core elements:

Vision Mission Values Values in Action Customer Centricity Talent Development Environmental Policy Keep it with you, and you can record your Talent Development achievements in it. Your passport also contains your VISA for Remote Collaboration. 3


VISION Enable everyone to share and collaborate wherever they are, with the same energy and impact of being physically together. Create a more balanced society and environmentally friendly world.

4

Share more: passport.arkadin.com


MISSION Establish Arkadin as the preferred innovative Service Provider offering remote collaboration solutions supported by our local people around the world. We are business driven and apply our core values to everything we do.

Share more: passport.arkadin.com

5


VALUES We embrace diversity and are open to new perspectives and others’ opinions. We respect our customers as we expect them to respect us in return. We invest our shareholder’s money as we invest our own aiming for a maximum return. We go to subtantial lengths to minimize our impact on the environment.

We actively offer assistance to each others. We value team achievement. We believe that strong and sustainable customer relationships depend on our ability to co-build with our customers and co-solve their issues. Arkadin’s management team is committed to sharing clear and trusted information with our shareholders.

6


By empowering our people, we trust they will make the best decisions and take ownership in everything they do. We are proud to reveal and develop talents by reinforcing everyoneâ&#x20AC;&#x2122;s strengths. We always think as a customer by putting ourselves in our userâ&#x20AC;&#x2122;s shoes. We dare to propose new ideas and solutions which create more value for our customers.

We celebrate team success. We strive to deliver an enjoyable experience everytime our clients interact with us and use our services. Enjoyment is the foundation for effective work and helps us to keep a positive attitude when facing adversity.

Share more: passport.arkadin.com

7


VALUES IN ACTION At work my goal is to practice the following behaviours as a way of demonstrating my compliance with the Arkadin Values.

RESPECT: ........................................................................................... ........................................................................................... ........................................................................................... ...........................................................................................

WORKING TOGETHER: ........................................................................................... ........................................................................................... ........................................................................................... ...........................................................................................

8


ENTREPRENEURIAL SPIRIT: ........................................................................................... ........................................................................................... ........................................................................................... ...........................................................................................

ENJOYMENT: ........................................................................................... ........................................................................................... ........................................................................................... ...........................................................................................

Share more: passport.arkadin.com

9


VALUES Our Values provide us with guiding principles for our behaviours and actions. It is our shared responsibility to recognise and acknowledge exemplary behaviours towards each other, clients, shareholders and our local communities.

10

For: joining Arkadin

For:

Signed:

Signed:

Date:

Date:


For:

For:

Signed:

Signed:

Date:

Date:

For:

For:

Signed:

Signed:

Date:

Date:

11


TALENT DEVELOPMENT WE BELIEVE THAT EVERYONE HAS A TALENT It is our shared responsibility to develop everyoneâ&#x20AC;&#x2122;s talents and sometimes even to discover the unrealised talents of our colleagues. It is the duty of each of us to share our talents with our colleagues. THE ARKADIN UNIVERSITY HAS BEEN CREATED TO HELP YOU DISCOVER AND DEVELOP YOUR SKILLS AND TALENTS Everyone can has access to the Arkadin University. Liaise with your manager, and, Learning and Development Manager, to create your own individual learning and development plan. You will have access to a wide range of online training resources through the Arkadin University SharePoint site and the wide range of e-learning modules that are available to you. This will allow you to develop your skills at your own pace and according to your preferences and needs. Visit the University today and start developing your future:

http://university.arkadin.com My Login: My Password:

12


RECORDS On completion of a course of study, whether thatâ&#x20AC;&#x2122;s an Academy, a series of planned e-learning modules, an external course, internal seminar, or professional qualification, ask your manager to record and stamp your passport with your development achievement here.

For: joining Arkadin

Signed: Date:

Share more: passport.arkadin.com

13


14

For:

For:

Signed:

Signed:

Date:

Date:

For:

For:

Signed:

Signed:

Date:

Date:

Share more: passport.arkadin.com


For:

For:

Signed:

Signed:

Date:

Date:

For:

For:

Signed:

Signed:

Date:

Date:

15


customer centricity What is a+? a+ is Arkadin’s customer centricity programme, where we put the customer at the heart of our business decision-making. By understanding customer needs in-depth, we’ll be able to deliver more compelling, differentiated product and service propositions and customer experiences. This will ensure our success as a business through our next phase of growth. Why is A+ important for our business? Businesses that innovate around real customer needs are able to deliver high value proposition. Principles of A+ customer centricity • Customer needs not wants. • Knowledge not assumptions. • Creative thinking not jumping to solution. • Iteration not testing.

16


Jeremy

Justin

Olivier

Nathalie

Phillip

Hilary

Frederic

Caroline

Pankaj

Hugues

Emmanuel

Shogo

David

Cindy

Christina

17


Environmental Policy At Arkadin, we believe that corporate activites combined with individual actions, can make a big difference in the fight against climate changes. We see our commitment to reducing our impact on the environment as a key area of corporate responsibility. From increasing recycling programmes to reducing our overall energy consumption, to sourcing green products, we are constantly looking for new ways to improve our performance. Our environmental strategy is multifaceted. We set standards and measure operating improvements in order to reduce our environmental impact. We provide environmentally friendly services and solutions to our customers to assisit them in reducing their overall global footprint. We endeavour to communicate what we have learned to all our employees and customers, globally, through our corporate environmental programmes, Climate Care Day, ActionArkadin and through our relationship with WWF. Visit now: www.climatecareday.com

18

Share more: passport.arkadin.com


See how many of the Eco-Tips you adhere to, and off as you go along.

them

Zero Carbon

Turn off your light/computer when leaving the office.

Zero Waste

Print on both sides, reuse old print outs as drafts.

Sustainable Transport

Minimise business travel by utilising remote collaboration solutions.

Sustainable Materials

Only purchase paper that is FSC (Forest Stewardship Council).

Sustainable Food

Select locally produced food items,support local farmer markets.

Sustainable Water

Turn off water taps as soon as you no longer need them.

Natural Habitats and Wildlife Culture and Heritage

Use environmentally friendly cleaning products. Create a local sourcing policy, particularly for food and building supplies.

Equity and Fairtrade

Purchase Fairtrade items wherever possible.

Health and happiness

Come to the office by bike, or on foot, as often as possible.

Share more: passport.arkadin.com

19


olm Stockh dam Amster üsseldorf D um Belgi Frankfurt Dublin en Münch Londonis Zürich n Par Mila lier el e tp Mon Genèv Istanbul Oslo

o

Toront ver

Vancou

an

cisco

San Fr

Madrid

Dubai

Chicagoew York N bus Colom Dallas

lo

São Pau

SSIES

EMBA N I D A K AR 20

Share more: passport.arkadin.com

lo

Banga


Beijing

ai

zhou en Shenzh ng Hong ko

Guang

i Mumba ai Chenn

ore

Kulala

Tokyo

Shangh

qing

Chong Delhi

Seoul

r

Lumpu

ore

Singap

Australia: +61 (0)2 8282 3460 Benelux: +32 (0)2 400 68 15 Brasil: +55 11 3717-4947 Sydney d an Canada: +1-866-551-1432 Auckl urne Melbo China: +86 10 5129 4998 France: +33 (0)1 44 65 25 25 Germany: +49 (0) 69 22 22 3270 Hong Kong: +852 3528 0090 India: +91 120 307 4541 Ireland: +353 (0) 1 484 5324 Italy: +39 02 36008104 Japan: +81 3 4570 78 02 Korea: +82-(0)2-780-2585 Malaysia: +65 6572 4823 Netherlands: +31 (0) 20 794 03 55 New Zealand: +0800 44 99 27 North America: +1-866-427-5234 Norway: +47 21 00 21 80 Portugal: +351 707 785 668 Singapore: +65 6572 4823 Spain: +34 (0)91 353 24 00 Sweden: +46 (0)8 1220 2762 Switzerland: +41 (0) 22 580 59 80 Turkey: +90 212 236 2117 UK: +44 (0) 208 742 6350 United Arab Emirates: +971 44 46 29 70 21


REMOTE COLLABORATIVE VISA Audio Access: .................................................. Moderator PIN Code: ................................................. Participant PIN Code: ................................................. Web Access: .................................................. Web Login: ..................................................

ArkadinAnytime 6200 tips: *0 *1 *2 *4 *6 *#1 *#2 *#5 *#6 #0 22

Speak to an Operator - Assistance - Dial out to a participant Mute/Un-mute your own line Mute/Un-mute participants lines Lock/Unlock conference access Terminate call when moderator disconnects Terminate the conference Hear the number and/or names of participants Start / Stop recording Enter a billing code Listen to help menu Share more: passport.arkadin.com


Coming soon...

Coming soon...

Coming soon...

Coming soon...

Coming soon...


www.arkadin.com


Arkadin Passport