Bringing it all together BT continues to lead the way in developing and delivering cutting edge communications technology.
hay Walsh, managing director of Business at BT Ireland, is leading the company’s charge to meet the increasingly demanding requirements of the Irish business community. As more and more firms, particularly those operating in the digital and ICT sectors seek out new markets, Walsh and his team are providing innovative solutions to help make operating functions more streamlined and straightforward to allow their customers to focus on growing their businesses. BT’s development of its Cloud Contact Centre is a case in point – the solution helps companies with a call centre requirement to manage their costs and staffing requirements more efficiently than before. “The days of having 200 or more people in a building handling customer calls are diminishing considerably because modern day contact centres are operated from the cloud,” Walsh explains.
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Silicon Valley Global Magazine