WES GRAY 2719 Arbor Avenue SE Atlanta, GA 30317 Mobile: 404-414-1171 Email: firstname.lastname@example.org U.S. Citizen SSN: 427-33-2646 Federal Status: n/a Veteran's Preference: n/a OBJECTIVE: Position: Management Staff Assistant (OA) ANNOUNCEMENT: DE-10-ATLATR-ETA-074
PROFESSIONAL PROFILE: Organized, articulate Administrative Professional with over 9 years of progressively responsible experience in the strategic areas of administrative operations, information management, and Human Resources. Excellent organization, research, and communications capabilities. Demonstrated ability to prioritize tasks, meet time-sensitve deadlines, and independently to achieve goals.
CORE QUALIFICATIONS: * ADMINISTRATIVE EXPERTISE: Comprehensive executive-level administrative and technical expertise. Skilled in developing, implementing, and managing office procedures and systems. Extensive experience providing informational, logistical, and Human Resource leadership * COMPUTER AND DATABASE MANAGEMENT SKILLS: Broad-based computer software knowledge and database management expertise. Proficient in MS Word, Excel, PowerPoint, Access, Outlook, Publisher, and Intuit Quickbooks. * REPORT AND DOCUMENT PREPARATION: Expertise creating Excel spreadsheets, tables, graphs, charts, correspondence, and multimedia presentations. Valued for ability to organize company data to improve productivity and manage information. * RESEARCH AND ANALYSIS: Qualitative and quantitative analysis of information for management team using Excel spreadsheets and Intuit Quickbooks. Adept at researching, analyzing, extracting, and archiving data for development reports, business forecasting, and subject-matter files. * COMMUNICATIONS SKILLS: Polished oral and written communications skills. Welldeveloped interpersonal skills. Sole liaison to company personnel. At ease interfacing with employees, vendors, clients and other personnel.
PROFESSIONAL EXPERIENCE OPERATIONS MANAGER JUNE 2006 TO PRESENT AVNIL, LLC (WWW.AVNIL.COM) 40 hours per week 12600 DEERFIELD PARKWAY Current Salary: $32000 #100 ALPHARETTA, GA 30004 Report to: Poornima Varadarajan, 404-414-1187, may be contacted. (A boutique Business Intelligence Software Consulting Company) LEAD ADMINISTRATION: Provide comprehensive administrative, clerical, and logistical support for the Business Intelligence Software Consulting and Implementation division. Manage and coordinate administrative functions to ensure the smooth and efficient operation of our Business Intelligence Software Implementations both nationwide and abroad. Serve as sole point of contact for all matters pertaining to personnel, including Human Resource Leadership, Human Resource Communications, HR Systems, Staffing and Recruiting. Head of document production and document preparation, including the authoring of complex client /company contracts. Apply writing skills on a daily basis to create statements of work. Create from scratch and control company file maintenance system of all employee records. Oversee all employee/labor relations in accordance with state and federal regulations. Singularly responsible for providing work visa processing in tandem with immigration attorney. In charge of discrepancy reporting to company accounting department. Prepare payroll for employees. ACCOUNTS MANAGEMENT: Maximize use of software applications for company payroll, bookkeeping, accounts payable and receivable, general ledger accounting. Software used: Intuit QuickBooks, Excel, PowerPoint, ADP EasyNet Payroll, Hyperion System 9i, Oracle Warehouse Management. PROGRAM SUPPORT: Create project correspondence, project contracts for client base, produce support materials
-KEY ACCOMPLISHMENTSRESULTS: Integral contributor to company's four consecutive Million plus dollar annual sales of consulting services. PROJECT: The US Department of Homeland Security ordered an audit to be conducted within two business days. The task appeared nearly impossible. After gathering input from our chief implementation officer, I proposed a division of labor that made the challenge more manageable. We completed the Homeland Security audit a half-day ahead of schedule, and the company founder awarded me a Certificate of Recognition for my contribution. PROJECT: Collaborated with company founder and on creation of in-house Warehouse Management Database project to be implemented by high-end clients in 2008-2009. The
project was the only one of its kind to be offered in the Atlanta Metro Area.
STATE CERTIFIED STUDENT TEACHER AUGUST 2003 TO MAY 2006 The University of Mississippi in conjunction with: 32 hours per week Panola County, Mississippi Salary: n/a Report to: Jacki Surgi (Supervising Teacher) Student member of The University of Mississippiâ€™s professional educator curriculum Placed in two secondary school districts to co-administer classroom teaching as a teacherâ€™s aide. Co-wrote and executed lesson plans to middle and high school students -KEY ACCOMPLISHMENTSPROJECT/RESULTS: Recognized and promoted to work with Advance Placement/Honors English students for one year during full time Student Teaching /Apprenticeship RESULTS: Collaborated with other teachers to improve Grade 12 English Assessment Standardized Test scores by 4%.
First Data Corporation, Memphis, TN, (September 1999 to August 2001) Call Center Supervisor Supervised floor of 40 associates. Provided training on floor procedures to new hires. Assist call center specialists by solving internal and external concerns or issues. Assisted merchants with payment using credit and debit processing. Led trouble shooting of credit-card processing issues. Head of resource scheduling and allocation. In charge for emergency credit extensions to top customer accounts. Sole call center liaison between merchants, banks, and trucking companies. Project Leader for performance evaluations of floor associates. Collaborated with Research and Development department on Quality Assurance programs. Initiated project to enhance and improve call volume on floor through time studies. Worked closely with adjunct office equipment suppliers to improve quality of work environment -KEY ACCOMPLISHMENTS-
RESULTS :Promoted to Call Center Supervisor within 5 months of hiring date. RESULTS: Consistently provided positive results from floor associates and their handling of call volumes over time. Valued by management and staff for increasing internal call volume efficiencies. EDUCATION: Bachelor of Arts, English Education-- THE UNIVERSITY OF MISSISSIPPI