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Higher Education

Facilities Execution Excellence Framework – IMPACT

• Top 5 Impact Priorities

• Controllable by The Front Line Manager

• High Impact to our Business (at least 60% of margin dollars)

• Measurable

EDUCATION FACILITIES FY '12 Actuals % of Revenue

Revenue Custodial

% of FLC

FLC

128,883,208

50.6%

13,147,296

54.8%

O&M

74,681,660

29.3%

8,109,472

33.8%

E.S.

32,696,884

12.8%

3,695,810

15.4%

Grounds

13,817,419

5.4%

4,625,443

1.8%

Other Overhead Total

$

939,334

3.9%

639,611

0.0%

2.7%

(2,538,465)

254,704,614

$

FLC Margin

-10.6%

23,993,059 9.4%

Top Impact Priorities - Facilities Sales Dollars

Initiative Category

% of Sales

% FLC Margin

FLC

% of FLC

Own the Core Six

$

100,357,480

39.4%

10.4% $ 10,437,178

43.5%

Work the Work Orders

$

36,336,329

14.3%

10.3% $

3,742,642

15.6%

Get with the Program

$

22,493,918

8.8%

10.4% $

2,339,367

9.8%

Drive Client Success

$

13,842,411

5.4%

10.2% $

1,412,056

5.9%

$

173,030,137

67.9%

$ 17,931,243

74.7%

Total Initiative Coverage


Higher Education

Facilities Execution Excellence Framework – DO THIS DO THIS

FocusAREAS Area FOCUS

SUCCESS MEASUREMENT • “Core Six Metrics” in optimal range (NCSF/FTE, GSF/FTE, etc.) • Schedules in TMA • Supplies and Labor expenses on plan • Accurate Insight code entry

Own the Core Metrics

   

Work the Work Orders

 Complete Work Orders w/ hours, parts, & Supplies  Inspect Work Orders Quality  Self-Identify Work Orders

• All Corrective Work Orders closed in TMA in < 10 days • 70% of Work Orders recorded w/ hours, 50% recorded w/ parts • Inspection scores in TMA @ APPA level 2.0 minimum • 60% of work orders self-identified

Get with The Program

   

Execute “The Program” Complete Daily PMs in TMA Execute CIMS & Blue Cleaning CPI per contract

• • • • •

Program Manuals 100% in place Facilities Program Score @ 50% minimum 85% of PMs closed in TMA in < 30 days CIMS certification & Blue Cleaning 100% in place Growth tracker identified CPI increases

Maximize Client Success

    

Use Mobile TMA for Real-Time Service Response Initiate customer surveys through TMA Ensure Money Walk shines Summer cleaning / projects priced right Small projects pricing and large project introduce ES

• • • • •

Money walk @ APPA 1.5 minimum Customer Scores @ ‘good’ or better TMA Dashboard Metrics Project revenue versus prior year growth Base business tracker

Optimize Schedules Track labor hours Code expenses per Insight Coding Map Monitor Core Six metrics


Higher Education

Facilities Execution Excellence Framework – SUPPORT RESOURCES

Focus areas and actions implemented across each one of our accounts to enable the success of Higher Education priorities to maximize revenue and profitability

FocusAREAS Area FOCUS

DO THIS

SUCCESS MEASUREMENT

 Optimize Schedules  Track labor hours  Code expenses per Insight Coding Map  Monitor Core Six metrics

• “Core Six Metrics” in optimal range (NCSF/FTE, GSF/FTE, etc.) • Schedules in TMA • Supplies and Labor expenses on plan • Accurate Insight code entry

Work the Work Orders

 Complete Work Orders w/ hours, parts, & Supplies  Inspect Work Orders Quality  Self-Identify Work Orders

• All Corrective Work Orders closed in TMA in < 10 days • 70% of Work Orders recorded w/ hours, 50% recorded w/ parts • Inspection scores in TMA @ APPA level 2.0 minimum • 60% of work orders self-identified

Get with The Program

 Execute “The Program”  Complete Daily PMs in TMA  Execute CIMS & Blue Cleaning  CPI increase per contract

Maximize Client Success

 Use Mobile TMA for RealTime Service Response  Initiate customer surveys through TMA  Ensure Money Walk shines  Summer cleaning pricing  Small projects pricing and large project introduce ES

Own the Core Metrics

SUPPORT RESOURCES • • • • • • •

HE Facilities Program Sharepoint Benchmark metrics Core Six metrics Master Insight account code map Facilities page on aramark.net Labor dashboard Weekly labor hour tracking sheet

• TMA training manuals • TMA My Page Training Videos • Regional Facilities OpX Manager

• • • • •

Program Manuals 100% in place Facilities Program Score @ 50% minimum 85% of PMs closed in TMA in < 30 days CIMS certification & Blue Cleaning 100% Growth tracker identified CPI increase

• • • • •

HE Facilities Program Sharepoint Program Manual Templates Facilities page on aramark.net O&M Academy Trainings Regional Facilities OpX Manager

• • • • •

Money walk @ APPA 1.5 minimum Customer Scores @ ‘good’ or better TMA Dashboard Metrics Project revenue versus prior year growth Base business tracker

• • • • •

HE Facilities Program Sharepoint Program Manual Templates Facilities page on aramark.net Custodial Academy Training Regional Facilities OpX Manager


Higher Education

Facilities Execution Excellence Framework – ASK THIS

Focus areas and actions implemented across each one of our accounts to enable the success of Higher Education priorities to maximize revenue and profitability

FocusAREAS Area FOCUS

FRONT LINE DOES THIS

SUCCESS MEASUREMENT

QUESTIONS TO ASK

 Optimize Schedules  Track labor hours  Code expenses per Insight Coding Map  Monitor Core Six metrics

• “Core Six Metrics” in optimal range (NCSF/FTE, GSF/FTE, etc.) • Schedules in TMA • Supplies and Labor expenses on plan • Accurate Insight code entry

   

Work the Work Orders

 Complete Work Orders w/ hours, parts, & Supplies  Inspect Work Orders Quality  Self-Identify Work Orders

• All Corrective Work Orders closed in TMA in < 10 days • 70% of Work Orders recorded w/ hours, 50% recorded w/ parts • Inspection scores in TMA @ APPA level 2.0 minimum • 60% of work orders self-identified

 Are you including hours, parts & supplies in Work Orders in TMA?  Show me your inspection scores from TMA?  What is your TMA Work Order completion rate?

Get with The Program

 Execute “The Program”  Complete Daily PMs in TMA  Execute CIMS & Blue Cleaning  CPI increase per contract

Maximize Client Success

 Use Mobile TMA for RealTime Service Response  Initiate customer surveys through TMA  Ensure Money Walk shines  Summer cleaning pricing  Small projects pricing and large project introduce ES

Own the Core Metrics

• • • •

Show me your Core Six Metrics? Are you operating in the optimal range? Show me your custodial schedule? Show me your labor dashboard?

Program Manuals 100% in place Facilities Program Score @ 50% minimum 85% of PMs closed in TMA in < 30 days CIMS certification & Blue Cleaning 100% in place • Growth tracker identified increases

 Show me your Program Manuals?  Show me your CIMS Manual?  Show me a BLOM (Building Level Operating Manual)?  Is Blue Cleaning being implemented on campus?

• • • • •

 Can you show me the survey scores?  Show me a few “money walk” locations?  Are you using handhelds for real-time service response in TMA?  What summer project work has been done?

Money walk @ APPA 1.5 minimum Customer Scores @ ‘good’ or better TMA Dashboard Metrics Project revenue versus prior year growth Base business tracker

Higher Education Facilities - Execution Excellence  

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