SPN (Swimming Pool News) October 2021

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POOL & SPA INDUSTRY

Poolsure and Spasure – Specialist Insurance For The Wet Leisure Industry With many years experience of the wet leisure industry, Phil Bristow from specialist brokers Nsure, highlights the importance of choosing the correct insurer for peace of mind business cover

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ometimes you can’t win. Obviously, the customer is always right, but it is slightly difficult to hear “bl***y insurers never pay out” when the very same client received over £1m for a fire claim some years before! That said, some insurers only have themselves to blame for their reputation, seemingly doing everything they can to avoid paying claims, although, in our experience, most insurers are fair, most of the time. But even with decent insurers, you need to play by the rules. To use football as an analogy, arranging insurance could be likened to defending in the penalty area, where it’s best not to give the referee a reason to give a penalty. So, when you arrange insurance, make sure you do it properly and do not give the insurer a reason to refuse to pay a claim. The first thing is to get the basics right and be sure your insurer is clear about your business activities. A number of insurers are not keen on wet leisure risks, and if, as we have seen in the past, a pool installer tries to ‘get round’ this by saying they are ‘builders’ either online or via a broker, they should not be surprised if there are problems if a claim occurs. Building pools is unlikely to be specifically excluded on a policy, but there may well be issues if you did not tell the insurer that you do. By contrast, Nsure, with many years’ experience of the wet leisure industry, has seen the sort of claims that occur in the industry and the issues that can arise. Our Poolsure and Spasure policies have been established to avoid potential problems using an insurer with an understanding

and acceptance of the risks and practices involved in the industry. They will still need to know broadly what you do, but they will not be surprised that you dig holes, may use heat or undertake sub aqua work. As the names suggest, Poolsure is designed for those predominantly involved in pools and Spasure for hot tubs and spas. SPATA and BISHTA members benefit from discounted premiums, and both policies offer a range of wet leisure industry specific extensions, including legionella, theft and damage cover for in-ground pools and displays or stock in the open, wet testing and sub aqua work. Insurance can be notorious for the ‘fine print’, and another essential distinction of the Poolsure and Spasure policies relates to checking a subcontractor’s insurance cover. You will be required to check that they have public liability cover, but only to a limit of £1m, whereas many insurers require subcontractors to have the same level of cover as your own policy. That could be £5m or more, and many subcontractors, particularly small firms, do not have the necessary level of cover. Arranging a policy correctly with the right cover is obviously important, but so is having a broker on your side if a claim occurs. As already mentioned, we have the experience of most eventualities that are likely to happen

The first thing is to get the basics right and be sure your insurer is clear about your business activities. A number of insurers are not keen on wet leisure risks, and if, as we have seen in the past, a pool installer tries to ‘get round’ this by saying they are ‘builders’ either online or via a broker, they should not be surprised if there are problems if a claim occurs” www.swimmingpoolnews.co.uk 31_SPN_October_21_NSure.indd 31

in the wet leisure industry and provide expert guidance during the claims process. Nsure’s customers can also benefit from our expertise in professional Indemnity insurance to dovetail with the Poolsure and Spasure covers. The design and construct professional indemnity insurance market is very restrictive for wet leisure risks at present, but Nsure have access to insurers offering competitive premiums as well as a collateral warranty checking facility. Collateral warranties can impose very onerous conditions that go beyond the scope of the insurance cover available, and it is vital such conditions are identified before you commit to the terms of a contract. Professional indemnity is another area where the fine print can be extremely important, particularly when to notify circumstances that could give rise to a claim, where late notification can lead to a claim being declined and again, Nsure have the experience and expertise of dealing with complex professional indemnity claims. Nsure have also prepared a number of factsheets on insurance related to wet leisure, which can be found on the SPATA and BISHTA websites, in the Members Hub, and a range of factsheets on general insurance topics including flood, business interruption and write off claims that can be found at www.nsureinsurance.co.uk/factsheets There is always something that may look cheaper but using the football analogy again: give away penalties, and your business is likely to suffer. Using experts with specialist industry policies is the best way of defending your business. Nsure Chartered Insurance Brokers 01903 608114 www.nsureinsurance.co.uk

SPN October 2021 31 19/10/2021 23:42