AWARE July-September 2013 Volume 7, No. 3
“The Right Services...To the Right People...At the Right Time!”
First Day Center for Excellence welcomes students
KXLF TV reporter Jamie Leary interviews Celina Cole at the Center for Excellence on the first day of school, Sept. 4. A reporter from ABC-Fox TV in Butte also did a story on the Center’s opening day. Photo by Jim Tracy
September 4 was the first day of school at AWARE’s Center for Excellence Phase I school on the east edge of Anaconda. The project is the first development in the Anaconda-Deer Lodge County East Yards subdivision. AWARE and the county are cooperating in sharing the infrastructure costs of the new Polk Street with sidewalks and street See Center for Excellence on page 15
Corporate management expert helps AWARE keep score By Jim Tracy
t a recent session at Fairmont Hot Springs, Bob Paladino and managers of AWARE’s residential services sat at tables in a meeting room, their eyes fixed on a projector screen in front of them. Displayed on the screen was a spreadsheet, or “scorecard,” one of the tools corporate management guru Paladino uses to help companies improve the way they do business. The author of three best-selling books on corpo-
Note to staff and friends
— Page 2
Billings to host The Arc Conference — Page 4
rate management and a much sought-after speaker at industry roundtables, Paladino has been working with AWARE since spring 2013 on corporate performance management, or CPM. His client list includes companies that make everything from airplanes to Ziploc bags. Paladino & Associates has consulted with government agencies (City of Charlotte, N.C., Royal Canadian Mounted Police, Tennessee Valley Authority, U.S. Army); manufacturers (John Deere, Johnson & Johnson, Proctor & See Corporate Performance on page 6 Corporate Congress dates set — Page 10
CARF team accredits AWARE — Page 11
KANA radio installs new transmitter — Page 16
AWARE initiatives true to unconditional care Dear staff and friends,
The work you do works best when it is informed, purposeful and affects positive changes.
For some time, we’ve been working to identify the myriad initiatives and projects that we’ve got going on at any given moment; there are a great many moving parts. Part of the impetus to doing so was our desire to make sure that all of the work we’re doing is receiving equal levels of care, buy-in and adherence to our Principles of Unconditional Care. Are we providing the same level of attention to a service designed for only one person as we are to a service that will provide it to 100? Through the process of looking at these efforts, we’ve found that, thanks to a super flexible and informed staff, we Larry Noonan are indeed.
full of children in some of the most technologically advanced classrooms in the state of Montana. We built this. Through tense meetings, understandable impatience and small victories, we didn’t lose sight of the fact that we’re here to help people, their families and their communities, and that’s what this building can represent. It’s appropriate that the energy surrounding Corporate Congress begins to grow this time of year; the Center for Excellence has been deeply influenced by the suggestions of delegates, stakeholders and families who are on the ground providing services, receiving services and supporting both. We’ve worked to refine our process every year in hopes that we can better gather the information we need to affect change in a consistently positive way.
As you’ll read in this issue of Ink, we’re making a major shift in the way we communicate with one another. Colleague to colleague, manager to employee, we’re increasing attention to the right details and developing a more relevant and realtime way to ensure that we’re all aware of our organization’s goals and priorities. Further, we’re working to hold ourselves further accountable when we come up short with a family. It’s up to us to answer the question of why someone didn’t get the most from their services, and we need the right information to answer that question in an educated and pragmatic way.
I want to finish by encouraging people to get Lawrence P. Noonan, CEO Geri L. Wyant, CFO Jeffrey Folsom, COO Mike Schulte, CHO Board of Directors John Haffey, President Al Smith Cheryl Zobenica Ed Amberg Marlene Holayter Russell Carstens Stephen Addington Barbara Andreozzi Jesse Laslovich
For the last few years, I’ve tried to offer you an update on the progress of our Center for Excellence in Anaconda somewhere in this letter. So it is with the most genuine and immense pride that I offer you this update: As you’re reading this, we have a school
Editor: Jim Tracy Staff writers: Tim Pray Jacquie Peterson
AWARE Ink is published bimonthly by AWARE, Inc., a 501(c)3 nonprofit organization at 205 E. Park Ave., Anaconda, MT 59711. Copyright ©2013, AWARE Inc. All rights reserved. No part of this newsletter may be used or reproduced in any form or by any means without prior written permission of the publisher. Please send correspondence to: email@example.com
involved with Corporate Congress. Whether you’re running for a delegate position or not, the process is designed to function in a full and dynamic way because of the involvement of a great cross section of the people of Montana—with or without disabilities. For those who are represented, it’s important to know that you don’t need to be a delegate to make your voice heard, and your experiences with the people and families we serve and your informed opinion brought to the table. Get a hold of your representative and tell him or her that you have something you think is important for them to consider at Congress. Again, the work you do works best when it is informed, purposeful, and affects positive changes in our state community. We’re good at that, and once again, it was something reviewers noticed during the course of the CARF accreditation review we underwent this summer; they were struck by the level of buy-in and participation at every level of service, from direct care to administration. Well done. With warmest and best regards,
Sculptor Fred Boyer (left) and AWARE CEO Larry Noonan show off a “sketch” of a statue of a smelterman and his children that will adorn AWARE’s new school and Center for Excellence on the east side of Anaconda. The bronze will depict a father as he greets his son and daughter after a long day of work; they eagerly await to open his lunch pail to see the surprises he has left them. In addition to the original bronze for the front of the Center for Excellence, Boyer and AWARE will be casting limited edition ¼-scale bronze sculptures for sale to the general public. The sculptures will retail for approximately $4,500. Full story on Page 22. Photo by Jim Tracy 3
Billings to host The Arc Montana Conference By Mary Caferro The Arc Coordinator
elf-advocates, legal experts and entrepreneurs will be among the speakers at The Arc Montana Conference Oct. 17 and 18 in Billings. The event will also feature the state’s first-ever Sproutflix Film Festival. We hope the conference will become an annual event, bringing together people with intellectual and developmental disabilities, their families and those who teach and support them. The goals for the conference Mary Caferro are to provide good information for people who have intellectual disabilities and their family members. Equally important is that the conference is led by people with disabilities and their family members so they have an opportunity to hear from one another on what they believe they need in order to be successful in life. Montanans won’t want to miss the line up of engaging speakers, informative sessions and special events. Check out sessions on such hot topics such as: n special education and transition n personal success n entrepreneurship n prevention of abuse and violence n employment
Attendees will also have an opportunity to advocate for their own issues. Conference speakers include: n self-advocate and presenter Isaac Baldry of Miles City; n self-advocate and national Arc board member Kurt Rutzen of Minneapolis; n Dee Dee Eberle, director of chapter organizing and advocacy for The Arc in Washington, D.C.; n Theresa Fears, director of The Partnership 4 Safety at The Arc of Spokane; n independent living specialist Shyla Patera of Black Eagle; n self-advocate Sabrina Wisher of Kalispell; and n Dr. Tessie Rose Bailey, assistant professor of special education at Montana State University – Billings. “It is important to me to make sure my daughter Mikayla, who has a disability, has quality of life,” said conference panelist Sabrina Wisher. “I believe The Arc can help us achieve that.” In February 2012, AWARE Inc. became a state chapter of The Arc, marking the first time in over a decade that the national organization had a statewide presence in Montana. “We are very excited to have such a strong partner in Montana
and look forward to working with AWARE Inc.,” Peter V. Berns, CEO of The Arc, said at the time. “The Arc’s presence will help provide individuals with intellectual and developmental disabilities throughout Montana a powerful voice. Working together, we will be able to serve underrepresented areas throughout the state.” In becoming a state chapter, AWARE Inc. has been able to tap into the many resources The Arc’s National Office can provide. The Arc serves as an important resource with a number of publications, newsletters and alerts about disability policy and important updates straight from Washington, D.C. Additionally, chapters have access to The Arc’s experienced federal public policy team. As a state chapter of The Arc, we believe in promoting and protecting the human rights of people with intellectual and developmental disabilities and supporting their full inclusion and participation in the community. We share The Arc’s core values of people first, equity, community, self-determination and diversity.” For more information about the conference or The Arc Montana, please contact Mary Caferro at 406.449.3120 x24 or mcaferro@ aware-inc.org. About The Arc The Arc advocates for and serves people with intellectual and developmental disabilities (I/DD), including Down syndrome, autism, Fetal Alcohol Spectrum Disorders, cerebral palsy and other diagnoses. The Arc has a network of over 700
chapters across the country promoting and protecting the human rights of people with I/DD and actively supporting their full inclusion and participation in the community throughout their lifetimes and without regard to diagnosis. Who Is The Arc? If you ever have a child, family member or other loved one diagnosed with any type of I/DD, you will quickly come to realize just how invaluable The Arc is, and come to appreciate in a new way all that The Arc does. The Arc is the largest national organization of and for people with intellectual and related developmental disabilities and their families, promoting and protecting their human rights and actively supporting their full inclusion and participation in the community throughout their lifetimes. We foster respect and access, giving people with I/DD the power to achieve a full and satisfying life through a strong grassroots network of 140,000 members affiliated through more than 700 state and local chapters across the nation. At the national level, a 22-member national board of directors and a delegate body of representatives from each chapter guide The Arc’s work. National headquarters staff located in Washington, D.C. carry out their decisions and directives. When was The Arc founded? The Arc was founded in 1950 by a small group of parents and other concerned individuals. At that time, little was known about the condition of intellectual disabilities (then referred to as mental retardation) or its causes; there were virtually no programs and activities in communities to assist in the development
and care of children and adults with intellectual disabilities or to help support families. In the early days the organization worked to change the public’s perception of children with intellectual disabilities and to educate parents and others regarding the potential of people with intellectual disabilities. The Arc also worked to obtain services for children and adults who were denied day care, preschool, education and work programs. In 2010, The Arc celebrated its 60th anniversary. Why is The Arc needed? The Arc works to ensure that the estimated 4.6 million Americans with intellectual and related developmental disabilities have the services and supports they need to grow, develop and live in communities across the nation. These services include, but are not necessarily limited to, early intervention, health care, a free and appropriate public education, and supports for their families. For adults, services and supports may include preparation for employment, help in finding a job, independent living skill training, leisure and recreation activities and any other supports needed across the lifespan. How does The Arc carry out its vision? The Arc is recognized as the foremost partner for families and people with intellectual disabilities to support and enhance the quality of their lives. The Arc does this through advocacy on behalf of individuals and families at all levels of The Arc and in the legislative, systems and individual advocacy arsenals. Providing information and techni5
cal support to individuals, families and organizations assists them in fulfilling their dreams. Advocacy takes place at the personal, local, state and national levels. Locally, individual advocacy is available through every local chapter of The Arc. At the state level, advocacy occurs with the executive and legislative branches of government, administrative agencies, school districts and other providers. At the national level, advocacy opportunities exist with regard to influencing federal agencies, policies and funding for disability programs and services. The Arc also educates policymakers, people with intellectual disabilities, service providers, families and the greater community on best practices and issues that impact people with intellectual disabilities and their families. The Arc’s is a national force that creates the environment and the opportunities for people with intellectual disabilities and their families to have choices as they live their lives in the community. How do I join The Arc? Please contact Mary Caferro at 406.449.3120 x24 or mcaferro@ aware-inc.org. “The idea that everyone is unhappy is untrue. Studies show that people and families do better in community settings. They become happy and satisfied with services in the community.” — Mark J. Murphy, a lawyer with the Disabilities Law Project, responding to suggestions that former Western Center residents are doing poorly in Pennsylvania group homes.
AWARE residential services staff work on a “scorecard” recently at a corporate strategy session at Fairmont Hot Springs with a corporate performance expert Bob Paladino (second from right). Photo by Jim Tracy
Continued from page 1 Gamble, Kodak, Gilette, Lockheed, Martin, Caterpillar); fast food chains (Whataburger); insurers (Blue Cross Blue Shield, Mutual of Omaha); non-profit corporations (Boy Scouts of America, Francis Tuttle Institute, Methodist Church); financial institutions (GE Capital, Bank of America) utilities (American Electric Power, Southern Company, BC Hydro); and publishers (Simon & Schuster, RR Donnelly Publishing). And that’s just a partial list of industries he has studied and companies he has advised. According to Paladino, every industry goes through turbulence. In the 1990s, for example, deregulation caused an upheaval in the utility industry. “The health care sector is going
through the same kind of metamorphic transformation as utilities did,” he said. “It’s their turn to go through this turbulence.” As a health-care provider, Paladino said, AWARE needs to remain flexible and to leverage its strengths to benefit from changes in the industry. Hands-on advice The advice he offers is hands-on, requiring AWARE teams — like the residential services managers — to understand corporate strategy and help translate it into operational terms. So far he’s impressed with how they’ve responded. “The managers and staff at AWARE embody many of the same principles other successful organizations have demonstrated,” Paladino said. “They are entrepreneurial. They are team-oriented. They also share a common set of values 6
around helping their clients.” “They grasp concepts quickly and apply them,” he added. “They take a concept like a scorecard and immediately know how it applies to care delivery. They are firmly grounded in common sense. They’re well-educated and smart and want to adapt the scorecard as a managerial tool to improve performance.” That’s especially important for an organization with the breadth and size of AWARE, Paladino said. “There are complexities of coordinating 20 service lines,” he said. “They’ve been very good at taking a complex delivery model and making it work.” The 54-year-old Paladino, who has an MBA in finance and management from the Wharton Graduate School of Business at the University of Pennsylvania and a BA in accounting, cum laude, from
the University of Massachusetts, believes AWARE is poised for expansion. “The AWARE Montana model could have broader applications to assist clients, customers in contiguous states and nationwide,” he said. In the meantime, he’s helping improve the AWARE Montana An example of a strategy map in the making. “model” using analytics, strategy His research shows that 95 permaps and scorecards. cent of employees in most comSurvival mode Many companies have spent the last few years in survival mode, but Paladino said that doesn’t mean they shouldn’t be focused on new opportunities to grow. Many leading organizations have actually expanded, he said. “With revenue pressures in both public and private sectors, who has time to take on a new project such as analytics?” he asked. “On the other hand, perhaps we should be asking: Why do the organizations that implement analytics earn quality awards and consistently outperform their peers? Could there be a correlation?” To be effective, performance management can’t reside in a binder on a shelf, he said. It has to be explained and internalized by employees. “A company can’t focus on performance without all employees knowing how they’re performing against strategy at all times,” Paladino said.
panies don’t understand the company strategy, and that creates an obstacle to implementing strategy. Companies have to learn to leverage the power of employees by linking and aligning their roles and responsibilities with a “balanced scorecard,” he said. “You must clarify your strategic objectives to focus your organization on its key strategic competencies to accelerate people, process/ operations, customer and financial results. Avoid funding unproductive strategic objectives and initiatives. Establish clear accountabilities to improve implementation of your strategies.” His firm has developed hundreds of strategy maps and balanced scorecards like the ones he and AWARE staff are putting together. Strategy maps are intended to capture a company’s plan on one page broken down into these categories: customer/patient, financial, process and employee. Strategy maps show causal linkages. 7
Paladino encourages companies to be linked and aligned at all levels, with related business units and support functions operating in a coordinated manner. “Clearly link objectives, measures, targets and initiatives to drive value creation for shareholders, constituents, customers and employees,” he said. And ask key questions. Here are a few he asks every organization he works with: How do you know what your customers value from you? Do you know which customers are the most profitable? What company resources do they consume in dealing with your employees? What is the true cost of your shared services? Hidden value “Many companies are shocked to learn some key customers are unprofitable, and some departments have hidden value and could actually be new service offerings to outside customers,” he said. Paladino describes the move to a performance-management-based organization as a two- or three-year process. “You may start with only one person and one scorecard, then build the family of related scorecards,” he said. “None of these principles is novel in itself,” he added. “However, once integrated, they form a Continued on Page 22
Giving back should be part of corporate strategy
By Jim Tracy hen Flight 93 slammed into a field in Pennsylvania on Sept. 11, 2001, killing the 40 passengers and crew on board, Bob Paladino was preparing a client report to send out in what started out as a normal day. “The crash happened not too far my house,” recalled Paladino, a former corporate executive and longtime leader in corporate performance management. “I heard of the bravery of the passengers and crew who resisted the terrorists and was touched by their sacrifice. We have to remember them for selflessly recognizing that this plane was destined for the White House and the Capitol. They gave themselves for a greater cause. It is something we can’t forget. We have to remember it for their kids and our kids.” Contributing to a cause greater than oneself is a big part of Paladino’s message to business leaders who have hired him to improve how they manage their companies. ‘What we give’ The message is reflected in a quote on his corporate website: “We make a living by what we get; we make a life by what we give.” (Sir Winston Churchill) A section of the site is devoted to “Principled Living” — giving back to the community. Paladino’s company tithes donations to numerous non-profit organizations dedicated to educating, honoring, defending, healing and helping fellow Americans.
Bob Paladino Among those are the Flight 93 Memorial and Salute America’s Heroes. So strongly does Paladino believe in Flight 93 Memorial and Salute America’s Heroes that he donates royalties form his bestselling books to those causes. “You have to be balanced,” he said in a recent interview. “You can’t just be focused on your own personal outcomes.” Paladino, who earned letters in four sports at his high school in Needham, Mass., believes one of the ways you achieve balance is through education — being curious about the world around you, a notion instilled in him by his father and mother, Albert and Dorothy. His father, Dr. Albert Paladino, earned a Ph. D. from MIT and is credited with many patents and 8
starting numerous companies. His mother, a registered nurse, enrolled in college when she was 16 and was the household CEO managing four siblings. “Both of my parents were well educated,” Paladino said. “They valued learning. They told me I should always have a curious mind. They also valued hard work. They believed in learning and applying it in practice.” At 54, Paladino is still on a mission to learn about the world around him. His firm advises boards of directors and executives around the world. He contributes to research projects at several institutes and has established dozens of corporate performance management offices for leading companies. He is a highly sought-after presenter at industry and trade events and executive roundtables and has spoken about corporate management in more than 60 cities across the globe. Continuing education He’s also an insatiable reader, preferring magazines and trade journals because they’re more current. “I’m constantly looking for trends,” he said. “It’s a balancing act between journals that are short and punctual and books that take longer to come to print,” he said. Among the periodicals on his desk are the Journal of Corporate Accounting and Finance, Strategic Finance, Business Performance Magazine, and his favorite, Harvard Business Review. He also reads journals from various indus-
tries: finance, health care, transportation, energy, manufacturing — whatever catches his imagination and is relevant to his clients. While he may not have the time to read all the books he’d like, he has written three books himself: Five Key Principles of Corporate Performance Management; Innovative Corporate Performance Management — Five Key Principles to Accelerate Results; and Corporate Performance Management — A Case Study Approach to Accelerating CPM Results. Paladino believes it’s important to study history and the men and women who made history. “Leaders through time have provided inspiration and interesting insights,” he said. “I think it would be a great idea if the education system would encourage students to study leaders.”
Among the leaders he has studied are two close to his home in Pittsburgh: 19th century captains of industry Thomas Mellon, a banker and financier, and steel magnate and philanthropist Andrew Carnegie. Inspired by Franklin Mellon himself, at age 14, read the The Autobiography of Benjamin Franklin and became inspired by Franklin’s rags-to-riches tale. “You need to develop an appreciation of history and how we got here,” Paladino said. “History repeats itself.” For example, he compares 19th century oil companies that made transporting goods cheaper and easier with and 20th and 21st century companies like Microsoft and Apple that have made it cheap and easy to transfer information.
Paladino has been meeting periodically with AWARE management and staff for nearly a year. He holds an MBA in finance and management from the Wharton Graduate School of Business at the University of Pennsylvania and a BA degree in accounting, cum laude, from the University of Massachusetts. He and his wife Ellen (the Amazon.com bio calls her “wife 1.0”) have a son and daughter, both in college, and two dogs. The same Amazon bio says he enjoys running, cycling, skiing “and hopes to get better at golf.” Autumn is always a contemplative time for Paladino. As he does every September, he revisited the Flight 93 memorial site. “I go there on September 12 every year,” he said. “It’s quieter then. You can be more reflective. The marching bands have left.”
Soft sell Troy Miller, who works at AWARE’s HOPE Collectibles & Antiques, chats with a couple of women about Apostrophe magazine at the Montana Folk Festival in Butte in July. Miller gave away dozens of magazines to people who passed by Apostrophe’s booth at the festival. Photo by Jim Tracy
By Tim Pray
s a result of 2012â€™s Corporate Congress Elections Act, an interim committee of delegates from last yearâ€™s congress was formed to refine some of the ways the work of delegates leading up to the event itself is conducted. The interim committee met each month beginning in January, and their first priority was to extend the length of the term of a Corporate Congress delegate. The second priority was to significantly increase the amount of time in between their election and the Corporate Congress event itself. The committee then presented their finalized suggestions to the Development Team, where they were approved. Here was the rationale behind each of their suggestions: For increasing the term lengths for Corporate Congress delegates: 1. Term lengths are currently two years. 2. Interim Committee members recommend changing the term length to three years. This will allow delegates to develop more familiarity with the process of Corporate Congress, resulting in: a. Greater involvement in leadership positions. For example, a delegate could observe and famil-
iarize themselves with the process their first year, serve as a committee chair the second year and step up as a caucus leader in their third year. b. More opportunities to mentor new delegates. With the increase in term lengths (and an attendant change in the election schedule), members of the Interim Committee will mentor first-year delegates through video-conferencing and a welcome packet describing the CC process and bill writing/development, enabling new delegates to hit the ground running. c. Better quality control in the writing and development of bills. As delegates experience bills moving through committees and caucuses they will observe the characteristics of a well-developed bill and also learn to avoid redundant topics or issues that are best addressed in arenas other than Corporate Congress. d. Increased engagement and a smoother running session. As delegates become more familiar with the process, more opportunities for delegate engagement and participation are created and a greater opportunity for a well-run session. Incumbent delegates (those entering their second and third years) must continue to issue a ballot, even if theirs is the only name on it, as a way to inform their 10
constituency that they indeed have representation. Contact information for the incumbent delegates will be posted on the ballot. For altering the Corporate Congress timeline: The Interim Committee has developed a timeline in order to provide adequate time for delegates to produce quality bills that will directly affect the consumers of AWARE services in a positive way. It gives each community time to produce candidates as well as to campaign for the best quality representative before the election day on October 1. After the election, the Interim Committee has proposed a series of video conferences, which will allow for new and returning delegates to engage in discussion about bills and about the process of Corporate Congress. This will help to eliminate repeat bills and will also help to direct focus on how Corporate Congress bills can directly affect the services we provide to consumers. Any employee wishing to run for a spot as a delegate at Corporate Congress is encouraged to approach their supervisor and inform them of their intent. AWAREâ€™s Corporate Congress will convene at Fairmont Hot Springs on Dec 4-6, 2013.
AWARE awarded three-year CARF Accreditation CARF International has accredited AWARE for a period of three years for its mental health and developmental disabilities programs. The latest accreditation represents accreditations going back to 1996 that the international accrediting body, CARF, has awarded to AWARE. This accreditation decision represents the highest level of accreditation that can be awarded to an organization and shows the organization’s substantial conformance to the CARF standards. An organization receiving a three-year accreditation has put itself through a rigorous peer review process. It has demonstrated to a team of surveyors during an onsite visit its commitment to offering programs and services that are measurable, accountable and of the highest quality. CARF is an independent, nonprofit accrediting body whose mission is to promote the quality, value and optimal outcomes of services through a consultative accreditation process and continuous improvement services that center on enhancing the lives of the persons served. Founded in 1966 as the Commission on Accreditation of Rehabilitation Facilities, and now known as CARF International, the accrediting body establishes consumer-focused standards to help organizations measure and improve the quality of their programs and services. For more information
about the accreditation process, visit the CARF website at carf.org. In its summary of results, CARF lauded AWARE for having “strengths in many areas.” The commendations in the survey report go on for three pages. The surveyors noted, for example, that AWARE provides a wide array of services for persons with mental health and intellectual disabilities throughout Montana “in attractive, well-maintained facilities that are accessible to persons needing services.” They praised the organization’s “strong leadership that embraces the values and mission of the organization.” “The board of directors and the CEO represent many years of service to the organization,” the surveyors said. “Together, they provide vision, leadership, direction, and structure to the organization. Their leadership is respected and visible in day-to-day operations to persons served and personnel 11
throughout the organization.” They also praised the organization for its unconditional care values, calling them “the driving force behind all decisionmaking.” “AWARE is a thriving and growing organization,” the surveyors said. “The administration has made a name for itself throughout the state of Montana for being creative and developing quality community-based services for persons with challenging mental, emotional, and intellectual needs. Wraparound services are designed to ensure that persons served achieve maximum independence, productivity, and integration into the community.” The surveyors commended AWARE for “ its person-centered, holistic approach to services that emphasizes empowerment and ensures that persons served and families have the necessary services and supports to be successful in all phases of their lives.” The organization also got high marks for initiating innovative programs and services, including Farm in the Dell in Great Falls, Growth Thru Art in Billings, the KANA radio station in Anaconda, HOPE Collectible store and Anaconda Recycling. The surveyors singled out the Center for Excellence for being a “state-of-the-art building has been designed to maximize technology, space, recreational areas, and vocaContinued on next page
tional readiness training opportunities.” AWARE’s affiliation with The Arc also drew praise. AWARE “is a strong advocate for persons with serious mental illness and intellectual disabilities,” the surveyors said. “The administration recognized the need for stronger and more visible advocacy for employment and social equality issues throughout the state of Montana. “To address this need, AWARE recently aligned itself with The Arc, the world’s largest advocacy and support organization for persons with disabilities. The organization will serve as the state chapter for The Arc’s national organization to advocate for individuals with disabilities and their family members.”
and benefits of AWARE. The organization has an excellent training program for its employees. Training modules cover a wide range of topics and equip each employee with the skills necessary to support persons served in a respectful manner. AWARE has established an unparalleled network of mental health professionals throughout the state of Montana who are supervised by a competent medical director who is also a licensed psychiatrist. The organization is committed to access and strives to provide psychiatry to even the most rural areas of the state through telepsychiatry and video conferencing. This organized system of therapeutic medical and psychiatric treatment has assisted persons served in maintaining optimal physical and mental health. Of particular note Other survey findings: is the annual Big Sky Psychiatry The administration is also Conference that is hosted by the collaborating with Bob Paladino organization for all of the psychia& Associates, LLC in developing trists throughout the state of Mona corporate performance managetana. ment system that uses the balanced AWARE is commended for scorecard approach. These acits media and public affairs divitivities include strategic planning, sion that publishes AWARE Ink, a organizational participation, and bimonthly publication that reports developing clear accountabilities success stories and information to all areas of the organization. The about the organization’s services to organization is also looking to inpersons served, family members, clude an incentive and recognition and other interested stakeholdplan for employees who achieve ers. The division also publishes performance goals. Apostrophe, a national magazine The organization has comthat focuses on abilities rather than prehensive, well-written policies disabilities. Apostrophe is a profesand procedures that provide direcsionally designed magazine that tion to personnel in the provision of highlights best practices in the field services. and is distributed throughout many The human resource departoutlets across the country. ment provides an employee hand The organization is recogbook for all personnel. The booklet nized for developing AWARE’s Enis well designed and provides each terprise Learning Center, a compreemployee with information on the hensive program to enrich aspects policies, philosophies, practices, of the lives of youth with autism. 12
This program has been developed with the sole intention of providing an environment of therapeutic programs, education, and an understanding of the detailed needs of youth with autism spectrum disorder (ASD). AWARE has partnered with the local public schools to provide on-site mental health services to children and youth to address prosocial skill development without removing these individuals from the school setting. Parents and families are encouraged to participate in services to improve outcomes and enhance the well-being of the persons served. The commitment and skills of staff members are trademarks of the organization. Dedication to their jobs is remarkable. The staff members serve as positive role models for persons served and as a resource for the community at large. The organization is dedicated to serving individuals experiencing complex challenges. The tenacity shown by staff while supporting these individuals has resulted in successful recovery. Families expressed satisfaction with the services provided. Stories of lives “falling apart” have been replaced with hope and enthusiasm about future plans. AWARE is recognized for its dedication to the persons served and its commitment to affording persons served a typical life. One example of this is its collaboration with NeighborWorks, a program that provides opportunities for home ownership through its partnership with local businesses to establish a home ownership fund. Persons served state that AWARE is staffed by well-trained and dedicated staff members who
a strong peer review process to go far beyond the usual to make constantly review and monitor the services extraordinary. Staff the medications being used by the is always willing to help persons organization’s doctors to ensure served with things to make their that persons served are receiving lives rich and happy. They assist state-of-the-art medications and with finding resources so persons that the results of these medications served can go to the prom, have Thanksgiving dinner, and also have are helping these individuals move holiday presents. One person stated their lives in a positive direction. The community housing sites that they have kind hearts, are very are located in residential neighborpatient, and go far beyond what hoods and are well maintained, and they had hoped for. the individual rooms are indi Funders and referral sources vidually decorated by the persons state that AWARE takes the really hard cases others will not accept, is served to reflect their character and living style. a real “team player,” always fol An innovative plan of lows up on everything it promises, 30-minute phone calls between and is willing to accept challenges group homes ensures that overnight to be the best program possible. staff is alert and doing well. AWARE has a Corporate The board-certified behavCongress, which is a unique proioral analyst staff members who gram for receiving input from staff develop and supervise program from all locations and programs. implementation for persons served Delegates are elected and present in the autism spectrum disorder bills at the annual meeting, which, if passed, become part of the orga- group homes are industrious. They provide excellent supervision and nization’s policy and practice. program modeling in addition to The organization has done a program change as needed based thorough and diligent job of hiron empirically reliable data collecing staff, and, as a result, has put together a staff that is committed to tion methods. AWARE staff members the mission and goals of the organization and to making life better for working in the autism programs are assisted in keeping up to date on the persons it serves. The organization makes good information and successful trends through a well-developed relationuse of training and materials in ship with the Kennedy Krieger support of its commitment to the Institute in Baltimore. provision of services consistent with evidence-based practices. AWARE’s administration Programs are operated by a group of caring, competent, recognized the need for professional staff members who take obvious pride in the delivery stronger and more visible of quality supports and who demadvocacy for employment onstrate satisfaction in the effectiveness of the programs and the and social equality issues benefits of recovery as reflected in the progress of persons served. throughout the state of The medical director of Montana. — CARF surveyors the organization has developed
Community cooperation was seen in Anaconda that included a hot lunch program for preschool children in the eight-week summer program, backpacks of food for hungry families, contributions of fruit for the children and access to a variety of community businesses and services. The director of the behavioral health program in the Anaconda area was appointed by the governor to the state educational advisory council. Throughout the organization, there is a beneficial and strong partnership with Head Start that increases access to ongoing therapeutic programming for preschool children. One Head Start director interviewed stated she could choose from four organizations with which to associate and she chose AWARE. Families report satisfaction with services from AWARE staff. They report that staff listens to their concerns; adjusts services; and when necessary, encourages feedback. Staff members in the residential programs for individuals with autism are consistently applying programs designed to increase independence in a variety of skill levels. The persons served receive state-of-the-art behavioral attention and interventions that focus on useful skills for functioning in both the home and the community. Direct service staff in the autism residential program is well trained and well educated. The requirements for employment in these positions serve to increase the likelihood of programmatic understanding and ability.
Employee training expanded, improved
By Chad Bushman AWARE Training Coordinator raining opportunities continue to expand for AWARE employees. In the last quarter, three improvements have been initiated. Specifically, the changes include: 1.) Creating the Measuring Vital Signs course; 2.) Revamping Basic Intervention Skills instruction; and 3.) Improving and expanding the content of Administration Training. These changes highlight the continued commitment to AWARE employee education. Chad Bushman AWARE employees now have the opportunity for extra instruction during the CPR/First Aid core course. Specifically, training is now being given on the proper procedures for measuring client vital signs. Appropriate methods For many, these procedures are commonplace; however, there are a few who are unfamiliar with the appropriate methods. This new training addition is designed for AWARE employees to receive the necessary skills to establish the basic foundation for measuring and recording vital signs. Additionally, employees will be instructed on recording the measurements on the newly standardized CLIENT VITALS FORM.
The new form can be found on the AWARE Intranet. It will be the sole form for recording vital signs. The second modification is revamping the Basic Intervention Skills course. The most obvious sign is the name change. No longer will the course be known as BIS, but rather it is now titled AWARE Behavior Competencies (ABC). However, the essence of the modification is deeper than a mere name change. The purpose for the transformation is two-fold. The first is capturing the essence or the core competencies for the care and treatment of persons served—the course offers instruction on the basics, hence the alignment with utilizing ABC. The second is the commitment to provide two ABC instructors per community. Upon successful completion of the classroom portion of training, employees will be required to complete a selfassessment on their comprehension of the training material. Having two instructors in each community ensures availability to answer questions or handle any concerns after completion of academics. The third change involves administrative training. Over the past year this course has expanded the amount and quality of information offered to attendees. Training has evolved from a class for supervisors aimed at a brief introduction to various administrative requirements to an opportunity to discuss leadership issues, highlight supervisor hurdles and interact with corporate personnel. The primary purpose, to help supervisors get off to the right start, has expanded to providing the tools 14
to assist them and those under their charge succeed, as well as ensuring those they serve are able to excel. In keeping with the spirit of improvement, the Oct. 28 class has been expanded to a two-day course. Information added to the training itinerary includes Practical Techniques for Applicant Interviews and How to Properly Write an Incident Report. The course has evolved from a mere recap of administrative duties to include an orientation of information to help supervisors thrive. Therefore, to capture the essence of the course, the name has also been changed; it is now titled Supervisor Orientation. Training requests AWARE employees have requested additional training and educational opportunities. To answer their call, the Measuring Vital Signs course, AWARE Behavior Competencies and an improved Supervisor Orientation are now available. Offering the right services to the right people at the right time starts with employees taking advantage of training opportunities and applying the lessons learned. Any questions about AWARE educational opportunities should be directed to any of the training coordinators. “I was, on the whole, considerably discouraged by my school days. It was not pleasant to feel oneself so completely outclassed and left behind at the beginning of the race.” — Sir Winston Churchill
Center for Excellence
Continued from page 1 lighting to help create a welcoming
Sharati Pia, an associate in accounts payable, demonstrates the proper use of a fire extinguisher as part of AWARE’s ongoing training. Use “PASS” to remember the technique: Pull the pin, Aim at the base of the fire, Squeeze the lever slowly and Sweep from side to side. Photo by Chad Bushman
Dean Rollins performs rescue breathing on a practice manikin. He along with nine other AWARE work services employees participated in a continuing education class in Anaconda at the corporate office Aug. 19, 2013. Each participant learned basic first aid, adult and child CPR, and AED. The participants received a certificate of completion through AWARE. Tim Hahn, instructor, said the class is part of a Corporate Congress bill introduced by the Anaconda work services consumers to learn basic life saving skills and first aid. The class for the work services employees features the same American Heart Association CPR/AED and first aid curriculum that is taught to every AWARE employee, but it included more hands-on training. Photo by Jacquie Peterson 15
new community gateway to Anaconda. This specialized school is part of AWARE’s services that have historically been provided at the old Galen campus and moved to Anaconda in 2012. These intensive communitybased services support Montana children and youth with complex needs related to disabilities to be successful living in the community. These AWARE specialized services help respond to the individual needs of each child and provide an opportunity to stay at home in Montana near their home communities and families. The quality environment will complement to AWARE’s best-practices, research-based support services. The Center for Excellence school is designed to provide a boost to students’ educational and career training goals. The new school is an especially welcoming environment full of natural light and soothing, calming colors creating an attractive school setting. Students, teachers and staff have access to innovative technology to bolster their educational and other needs, including Smart Boards, iPads and laptops with access to state-ofthe-art learning software. Students will have their own lockers, cafeteria, indoor basketball court and play area and other regular school features. The school is furnished with tastefully designed, attractive and sturdy desks and other furniture. The building exterior provides a new dramatic landmark for Anaconda’s entry way with rich architectural stonework and tasteful color finishes. The school tower and kite-like roof lines are intended to help keep students, staff and the Anaconda community aspiration’s reaching for the
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A delegation from the Anaconda Chamber of Commerce helps AWARE CEO Larry Noonan cut the ribbon on the refurbished KANA Radio office at 105 Main St. Left to right are Edith Franzen, Shirley Cortwright, Pat Noonan (KANA general manager), Larry Noonan, Mike Schulte (AWARE chief habilitation officer), Dottie Zimmerman, Jacquie Peterson (AWARE media specialist), Blake Hempstead (KANA station manager), Melissa Hempstead, Stacy Leipheimer and Teri Krakowka.
KANA radio installs new transmitter Transition to digital boosts signal strength, improves efficiency
Big changes and improvements are on the horizon for Anaconda’s only community radio station. The Mighty KANA 580 AM, a community radio station offering Copperhead Sports programming, a classic hits genre of music and political talk show host Sean Hannity, has just taken another huge step toward a bigger, better and broader product for its listeners. Last week, KANA engineer Ron Huckeby removed the original transmitter installed in the 1960s by Western Broadcasting and
integrated a newer, more efficient model that is optimized specifically for AM radio broadcasting. The biggest difference between both transistors is efficiency. While the old model was a bulky and stationary model measuring 3’x 3’x 6’, weighing nearly 700 pounds and requiring the use of nine vacuum tubes to generate the power needed for broadcasting the 1000-watt signal, the new Nautel J1000 model is as green as you can get. At just about two feet tall and weighing less than 100 pounds, the J1000 employs a computer control system and uses high-efficiency field effect transistors to produce the same transmitter power as the 16
one it replaces. “With no vacuum tubes and modern circuitry, the Nautel transmitter will use 30-50 percent less electricity than the existing transmitter, and (it) does not require semiannual replacement of expensive vacuum tubes to maintain optimum performance,” Huckeby said. Huckeby added that the new transmitter will dramatically increase the quality of the signal broadcast throughout the listening area. “It will provide audio with less distortion than the tube transmitter,” he said. “Additionally, the station is installing a new audio processor, which should improve
Continued from Page 15
KANA Radio engineer Ron Huckeby installs a new, more efficient transmitter recently, replacing a model that was installed in the 1960s . The new transmitter is optimized for AM radio broadcasting. Photo by Blake Hempstead
the on-air sound substantially.” When operating at its peak, KANA has been heard loud and clear from Whitehall to Philipsburg and Helena to the Big Hole Valley. Expect that to become an even better listening experience from now on. “Fringe listening areas that have
marginal signals should notice an improvement in their listening experience,” Huckeby said. KANA 580 AM is owned and operated by AWARE Business Network, and is located at 105 Main St. in Anaconda. For more information on the station, contact Blake or Pat at 406.563.7119. 17
sky. The project will include beautifully landscaped grounds with a picnic shelter, gardens and a variety of areas to help kids be physically active and healthy. The activity areas include a basketball court and other sports court, swing sets and tether ball play area, and a full-size sports and activity field. In the future, the project site will connect to other developments and walkways so that the AWARE project amenities can be enjoyed by the whole community and help foster the growth of the overall East Yards master plan. AWARE has received community support for its efforts, particularly its development partnership with Anaconda-Deer Lodge County. The project financing through the USDA Rural Development community facilities program and Glacier Bank, and the generous foundation support from the Treacy Foundation of Helena, and the corporate support of Arco/ BP have all contributed to making the new school facility truly a Center for Excellence. As expected, AWARE’s development is now leading to other development interest in the East Yards subdivision to the benefit to the Anaconda community. Shopko has proposed a retail development across from the new AWARE school. The initial phases of a new Shopko and other retail development could be completed by the fall of 2014. The AWARE Center for Phase I is part of a multi-stage development for the East Yards property that includes plans for an outpatient services, and vocational and career training center to the north. AWARE envisions fostering interest in building a new community gymnasium and recreational center on the south end of the property as well as part of the AWARE master development plan.
Shrine Game parade AWARE’s transit bus rolls up Park Street in Butte, bringing up the rear of the East-West Shrine Game July 21. AWARE was a major sponsor of the game. Photo by Bryon Higgins
Grievance procedure tool promotes self-advocacy in homes/offices The grievance procedure card is an educational tool created for the people served by AWARE. In July, each AWARE office and house was asked to place this business card-sized tool in an area where the people we serve and staff can easily access it. This new tool describes the four-step process the people we serve can follow if they have questions or complaints about the care they receive. It also includes contact information to organizations that support self-advocates, including The Arc Montana, Disability Rights Montana and PLUK. The grievance procedure card is a great tool for staff to educate clients during intake and quarterly care plan reviews. It is also an excellent resource that the people we serve and staff can refer to during a time of crisis. It’s recommended that staff explain the purpose of the cards to each individual, so they learn how to advocate for themselves. The grievance procedure care is an effort to tie AWARE’s Unconditional Care Principles and its belief in advocacy together.
Entrepreneur Alley at The Arc Conference Nearly 600 people with intellectual and developmental disabilities, their families, chapters and members of The Arc from across the country enjoyed three days of informative sessions and special events at the national conference Aug. 2-5 in Bellevue, Wash. The Marketplace, where Apostrophe magazine staffed a booth, drew more than two dozen businesses from across the country. Here are a few snapshots of entrepreneurs, who sold everything from jewelry to photographs to greeting cards. DK Arts — Dylan Kuehl and his mother, Terri Rose, sold jewelry and photos at the DK Arts booth. Photos by Jim Tracy
AE Designs by Lupita — Gina Bravo De Rueda (Lupita’s niece), Venus Bravo De Rueda (Lupita’s sister) and Lupita Cano sold abstract paintings, prints, cards and gifts at their table.
Nature City Photography — Tim Carter and his mother, Cindy, greeted a steady stream of folks who stopped to enjoy Tim’s photos.
Compiled by Jacquie Peterson
Family of boy with autism receives shockinly offensive letter
things that they each are capable of doing,” Sweed says. Sweed says she hopes they each feel important while seeking out their individual strengths. Read more about the bakery at WFMJ.com.
MEREDITH BENNETT-SMITH [Huffington Post] A disturbing letter targeting a teen with autism has shaken the boy’s family and rallied the local community to their defense. The anonymous note was sent to 13-year-old Max’s grandmother’s house in Newcastle, Ontario, according to Meredith Bennett-Smith of The Huffington Post. A photo shows the signed letter from, “One pissed off mother,” referring to Max as a neighborhood “nuisance,” “retarded” and a “dreadful” noise polluter. The photo of the letter was tweeted by YouTube stars Lennon and Maisy, who identify themselves as family friends, reports The Huffington Post. “Personally, they should take whatever non retarded [sic] body parts he possesses and donate it to science. What the hell else good is he to anyone!!!” the letter reads. “Do the right thing and move or euthanize him!! Either way we are ALL better off!!!” To read the letter or to watch a video about this story, look for it online at huffingtonpost.com.
Ohio bakery employs adults with developmental disabilities
A classroom sprouts up in Columbia Falls
KACY STANDOHAR [WFMJ.com] A bakery in Poland, Ohio, celebrated its grand opening with a special group of workers, according to an August 25 article found at WFMJ.com. Crumbles Bakery on Youngstown Poland Road is operated by people who attend disability services at Turning Point Residential and No Limits Alternatives. According to the WFMJ.com website, they’re all adults with developmental disabilities. But that doesn’t stop them from creating and packaging some sweet treats. WFMJ.com reports that bakery assistant Elizabeth Sweed says the adults are learning more than just recipes. “We are trying to instill in them the goals to achieve the running of a business. From cleaning to creating, we work with them everyday to go over recipes, to learn to measure, to learn to package and do all the
DILLON TABISH [Flathead Beacon] Sherry Lewis-Peterson of Columbia Falls, Mont., dirtied up to her elbows and powdered in dust, dug her hands into the sundried soil. One by one, she cupped out handfuls until there was a small hole, a new home for a trellis and future grape vine. Lewis-Peterson spent the morning planting under the summer sun, surrounded by plots of budding farmland and her son, Hunter, and daughter, Olivia, who both helped nearby. According to the Flathead Beacon, the Columbia Falls mother is trying to grow a new school for children with autism and special needs. Her vision — the nonprofit Farming for the Future Academy — is centered on agriculture and special education programs based around individual abilities and needs. Inspired by her son who has autism, Lewis-Peterson came up with the Farming for the Future Academy, an outdoor learning center where people with autism could focus on a core curriculum as well as pursue individual goals and interests. To learn more about Farming for the Future Academy, log on to farmingforthefutureacademyinc.org. Also, find the complete story about the farm at flatheadbeacon.com.
Children with special needs forced to sit on train floor so they didn’t disturb first class
KELLY ROSE BRADFORD [PARENTDISH.CO.UK] Children with special needs were told by a train manager to sit on the floor of the train, so they didn’t ‘spoil’ the journey of passengers in first class, reports Kelly Rose Bradford of ParentDish.co.uk. According to the report, the children – from the
Michigan mother addresses city council over therapy chickens
Stage Right Theatre Group – were traveling back to Motherwell, Scotland, from a visit to the Edinburgh Fringe festival when they boarded the packed CrossCountry train. The people who care for the children were forced to make them sit on the floor outside the toilets. Upon seeing a near-empty carriage, the caretakers asked the train manager if they could instead be seated there. They were then told that the first-class passengers ‘do not need the likes of your children spoiling their journey.’ The Metro reports that even though other families with standard tickets were being allowed into first class, the female manager would not be swayed. She is further reported to have threatened to throw the entire group off the train if they didn’t stop ‘talking’ to her. The complete story can be found at parentdish. co.uk.
ANTHONY SABELLA [WILX 10] Laura Anderson told the Perry City Council in Road Lansing, Mich., her argument is simple, reports Anthony Sabella of WILX 10. “They are not pets. They are therapy animals,” she said. For the past several months, Anderson’s five-yearold daughter Katelyn, who suffers from cerebral palsy, has used chickens that live on a small urban farm across the street as a means of therapy. They’ve helped her walk and progress much farther than doctors thought possible, but the farm is moving, and Anderson wants to keep eight chickens to continue that progress. “I hope she doesn’t end up regressing like I know she has in the past,” said Anderson about Katelyn. Last month, Anderson’s first attempt to resolve the issue ended with Zoning Administrator Leland Scott advising her to request a variance on the city’s pet ordinance from the Zoning Board of Appeals. The ordinance allows chickens, but not the full-sized ones that Anderson wants to keep. But Anderson says therapy chickens aren’t pets and that’s what she told the council. Find the complete story and video at WILX.com.
Sign language conference brings awareness
[ABC FOX MONTANA] The Montana Council on Developmental Disabilities held a sign language course for anyone and everyone to learn more about disabilities Aug. 8, 2013 in Missoula, reports ABC Fox Montana. Twenty-three years after The Americans with Disabilities Act brought civil rights to millions of Americans, advocates for disabled individuals say the country still needs a lesson on how to better interact. Missoulians had that chance with comprehensive training on The American Disabilities Act of 1990 and interacting with people who have disabilities. The training was given by Cindy Powell, who touched on ADA laws, how to effectively communicate with people who are disabled, business tax incentives and disability etiquette. All topics to better educate the general public. “You need to concentrate on the person and the disability secondary. That is just a small part of who the person is, so we want to talk about what is the appropriate language to use when referring to people with disabilities,” Cindy Powell said. To read the complete story and watch a video, go to abcfoxmontana.com.
Woman with Down syndrome undergoes painful surgery on her feet to continue dancing
[CBS LOS ANGELES] A Van Nuys, Calif., woman with Down syndrome is going through a painful surgical process on her feet in order to continue pursuing her passion of dancing, according to CBS Los Angeles article and video at losangeles.cbslocal.com. Susie Schallert, 46, lights up on the dance floor. “I’m a dancing fool. I am a lucky dancer. It is my dream to be in a show,” she said. As a teen, Susie’s feet stopped growing and bunions started reshaping her toes. “They’re bad, they’re bad. She has toes on top of toes and bunions that look like golf balls on the sides, and the joints are gone. Can you imagine?” her sister Patty said. 21
Noted sculptor working with AWARE Finished statue would grace Center for Excellence By Richard Saravalli Development Director AWARE is pleased and excited to announce our collaboration with Montana’s renowned artist Fred Boyer. Fred has graciously agreed to design and create a full-size and ¼-size bronze sculpture that will adorn the entrance of AWARE’s new school and Center for Excellence on the east side of Anaconda, AWARE’s corporate headquarters. The bronze will depict a father, as he greets his son and daughter after a long day of work; they eagerly await to open his lunch pail to see the surprises he has left them. In addition to the original Rough ‘sketch’ of smelterman and his kids. bronze for the front of the Center for Excellence, Boyer and AWARE will be casting limited While still teaching and working as a smoke jumper for the Forest edition ¼-scale bronze sculptures Service, Boyer worked tirelessly to for sale to the general public. The honing and improving his art and in sculptures will retail for approxi1983 became a “full-time artist.” mately $4,500. Since then, he has established Boyer has traveled the world but he has always remained close to his himself and won widespread recognition in the art world. He has roots in Anaconda, where he grew up, went to high school and then on been the featured artist at many art shows since his works were to major in art education at Montana State University. After gradu- first admitted to the prestigious C.M.Russell Western Art Auction ating from Montana State Univerin Great Falls, Montana. Fred’s sity, Fred moved to Sitka, Alaska, works can be seen at many gallerwhere he taught art in the public ies shows around the world. schools and worked as a hunting For more information regarding guide in the summers. the bronze sculptures or to make While Boyer loves and still a general donation to AWARE guides in Alaska, Montana kept contact Richard Saravalli at calling him home and he returned 406.449.3120 or email at rsaravalto the Big Sky State and taught firstname.lastname@example.org. art in public schools for 14 years. 22
Corporate performance Continued from page 7
holistic and more dynamic way to manage.” Paladino believes what successful organizations have in common is strategic self-knowledge: they set goals, understand their own performance against them and can act on this insight. “The best ideas come from the field, from the people doing the work,” he said. “To get their insight on what to measure, you must engage and involve them. This becomes cyclical and symbiotic: their insight informs measurement and their involvement helps them see their role in strategy.” Agreeing on measures Once measures are agreed on, people need to own them, in whole or in part, he said. “Your HR department will recognize that there will be learning and transition,” he said. “Some people will be happy to take on the responsibility. Some less so. And some will like CPM so much, they’ll want to grow into a leadership role. So you’re building future leaders.” He has also found that taking on too many projects hurts employee satisfaction, service levels, operations and revenue. “Use analytics on project and financial data to trim down and focus projects, focusing limited resources on those with the highest impacts,” he said. He compares the process he uses to building a house. The foundation, is starting with good people and values, the structure consists of key processes and the roof consists of customer and financial outcomes. AWARE, he said, has a strong foundation to build on.
Borrow A Book: New titles added to corporate library
The library is in the media room on the second floor of administration building in Anaconda. See the list of available titles, new titles are bold: A Guide to Collaboration for IEP Teams – Nicholas R.M. Martin American Samurai – William Lareau Ask and Tell: Self-Advocacy and Disclosure for People on the Autism Spectrum – Various Autism Spectrum Disorders – Richard L. Simpson Bake a Difference – Family Favorites Cookbook Baseball Bouillabaisse and the Best of Class: How to Increase Your Personal Power, Energize Your Team and Astonish Your Customers – Darby Checketts Boards That Make a Difference – John Carver Books of Adam – The Blunder Years (2) – Adam Ellis Buddy’s Shadow – Shirley Becker Certain Proof, A question of worth – A Feature Documentary bu Footpath Pictures, Inc. Changing the Course of Autism – Bryan Jepson, M.D. with Jane Johnson Competitive Advantage – Michael E. Porter Competitive Strategy – Michael E. Porter Confessions of a Professional Hospital Patient – Michael A. Weiss Cookie – Linda Kneeland Count Us In – Jason Kingsley & Mitchell Levitz Creating a Habitat for Humanity – Jonathan T.M. Reckford Cultural Reciprocity in Special Education – Maya Kalyanpur and Beth Harry Demystifying Transition Assessment – Colleen A Thoma Ronald Tamura Dictionary of Developmental Disabilities Terminology – Pasquale J. Accardo & Barbara Y. Whitman et al. Disabling Professions – Ivan Illich et al. Effective Fundraising for Nonprofits – Ilona Bray Energize Your Team and Astonish Your Customers – Darby Checketts Essential Manager’s Manual – Robert Heller & Tim Hindle Everything is Normal Until Proven Otherwise: A Book About Wraparound Services – Karl W. Dennis & Ira S. Lourie Fast Forward – James Champy & Nitin Nohria Fear of Falling – Barbara Ehrenreich Feed All My Sheep: A guide and curriculum for adults with developmental disabilities – Doris C. Clark First, Break All the Rules: What the World’s Greatest Managers Do Differently – Marcus Buckingham & Curt Coffman Gesundheit! – Patch Adams Getting the Most Out of IEPs – Colleen A. Thoma & Paul Wehman Tim Clement & Christine Bigby Group Homes for People with Intellectual Disabilities – Health Matters for People with Developmental Disabilities – Beth Marks, Jasmina Sisirak & Tamar Heller Health Matters: The Exercise and Nutrition Health Education Curriculum – Beth Marks, Jasmina Sisirak & Tamar Heller High School Transition that Works! – Maryellen Daston, J. Erin Riehle, Susie Rutkowski House Calls – Patch Adams How Can I Help? A Friend’s and Relative’s Guide to Supporting the Family with Autism – Ann Palmer How About a Hug – Nan Holcomb Imponderables: The Solution to the Mysteries of Everyday Life – David Feldman Ink in the Wheels: Stores to Make Love Roll – S Barton and Megan M Cutter IQ of 63 So What – Ben D. Anderson It’s Time – Judith Mammay Job Success for Persons with Developmental Disabilities – David B. Wiegan Just Like Other Daughters – Colleen Faulkner Kaizen: The Key to Japan’s Competitive Success – Masaaki Imai Launching into Adulthood – Donald Lollar Leadership Secrets of Attila the Hun – Wess Roberts Life Beyond the Classroom, Transition Strategies for Young People with Disaiblities – Paul Wehman Life is a Gift – Jenny Miller Making Self-Employment Work for People with Disabilities – Cary Griffin & David Hammis Managing at the Speed of Change – Daryl R. Conner Managing Quality – Jacqueline M. Katz & Eleanor Green Managing the Nonprofit Organization – Peter F. Drucker Me, Hailey! – Sheri Plucker
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