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January/February 2010 Volume 4, Number 1


“The Right Services...To the Right People...At the Right Time”

Unconditional Care Award Winners Left to right, Nicole Baldwin, Vern Ruttenbur, Patrick Maddison, Ki-Ai Mason, Larry Noonan, Dave Venturelli, Janis Zeier, Rick Duckles, Anna Rapson, Shawna Schaar, State Senator Jesse Laslovich, Barbara Mueske, James Nolan. Not pictured, Kathy Kelker. Photo by Jim Tracy

Unconditional care — a philosophy not a policy Editor’s Note: Here’s a shortened version of the keynote speech delivered by medical director Dr. Len Lantz at AWARE’s annual Corporate Congress Awards Banquet Dec. 10 at Fairmont Hot Springs. You’ll find more coverage of Corporate Congress beginning on Page 8. Dr. Len Lantz


think every time we give out Unconditional Care awards, we learn a little bit more about the meaning of the principles. We teach each other better how to provide Unconditional Care. It would be


Note to staff and friends

— Page 2

Apostrophe attends TASH conference — Page 4

easier to live up to the ideal if it simply were a matter of following a list of rules, but it’s not a list of rules – it’s an organizational culture. It’s not a policy, but a philosophy. There is no shortage of treatment philosophies out there. One that seems to come up again and again is Cultural Competence – which I’m generally for, not against – which states that a care provider should become knowledgeable about various cultural aspects of different groups of people – American Indian, Amish, African American, Latino – as though learning about See Lantz on Page 14 Auditors praise financial management — Page 13

ShrinkWrap with Dr. Lourie — Page 19

Home Choice Plans for 2010 — Page 24

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