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WORKING TOGETHER FOR THE BENEFITS OF OUR CUSTOMERS Barbara DALIBARD CEO SNCF Voyages


WORKING TOGETHER FOR THE BENEFITS OF OUR CUSTOMERS SNCF VOYAGES

SNCF new services - customer centric solutions Working together with TGV Air The multimodal door to door approach of Mytripset


SNCF NEW SERVICES CUSTOMER CENTRIC SOLUTIONS


WORKING TOGETHER SNCF TGV AIR SERVICE


WORKING TOGETHER : TGV AIR TGV AIR AS THE « LAST MILES » SOLUTION

TGV as the “last miles” of the journey - Key to grow revenue on a mature market for airlines and SNCF - A seamless ticketing experience TGV AIR New services - Luggage transfer through SNCF Services - Ongoing test of train ticket distribution directly within CDG luggage waiting area


WORKING TOGETHER : TGV AIR TGV AIR TRAFIC (KPAX)

20 stations

+40%

A partnership with 12 companies 40% expected growth in 2012

+40%

+20% +13%/year

410 290

205

68

78

84

99

2003

2004

2005

2006

100

2007

137

135

2008

2009

163

2010

2011

2012e

2013e


MYTRIPSET MULTIMODAL DOOR TO DOOR


MYTRIPSET


MYTRIPSET

10


WorldConnect 2012 Day 2 session 5 Working together - SNCF Barbara Dalibard