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Sustainability Requests – Process Guideline January 2008 The following processes relate to all requests for sustainability questionnaires, as well as inquiries for environmental logo usage, mill certification documents and copywriting support. These processes will allow the company to respond accurately, consistently and in a timely manner to all requests.

Frequently Asked Questions •

A list of the Top 10 frequently asked questions and answers has been created by the appropriate subject matter experts in the company and approved by the VicePresident, Sustainable Development - Guy Boucher. This list will be reviewed and updated as needed. It is available as a pdf file for emailing and resides on the Domtar intranet for convenience. Environmental Communications Manager - Kathy Wholley (kathy.wholley@n.domtar.com) maintains the document and is responsible for its placement online.

The process for answering customer questions is as follows: o Consult the Top 10 list when a customer asks an environmental question. It is likely that the information they are looking for is on the list and available to be shared with the customer immediately. o If the Top 10 list does not adequately address the customer’s concern, please contact the Manager, EHS Compliance - Linda Belanger (linda.belanger@domtar.com) who will route your question to the appropriate department for a response.

Sustainability Questionnaires •

Questionnaires about mills, specifications, fiber supply, energy, etc. will be reviewed and completed on a case-by-case basis.

The process for completing sustainability questionnaires is as follows: o All questionnaires should be sent directly from the field to Linda Belanger. She will route to the appropriate person(s) for a response, depending on the requested information. ƒ

Product and mill information for the customer is required. Requests will not be addressed until this information is submitted.

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o The objective is a turnaround time of 5 working days. Exceptional situations will be addressed as needed. o Responses will be sent to the original Domtar contact – not to the customer. ƒ

If a customer or end-user contacts Corporate directly, the information will be sent to Kathy Wholley for distribution to the customer.

Environmental Promotional Support •

There are specific guidelines related to logo usage and approved language for the certification systems and environmental groups that we work with. These guidelines are managed by Kathy Wholley.

The process for addressing logo requests is as follows: o All logo requests should be sent to Kathy Wholley, with Graphic Design Web Specialist - April Messer (april.messer@n.domtar.com) serving as a backup resource. This includes requests for EarthChoice, FSC, SFI, Rainforest Alliance and WWF logos, as well as recycled logo questions.

The process for addressing approved language requests is as follows: o All approved language requests regarding general Domtar policy, certification issues, recycling, etc. should be sent to Kathy Wholley, with April Messer serving as a backup resource.

Mill Certification Document Request •

Each mill and converting facility is certified to one or more standards. Linda Belanger maintains an electronic library of certificates for FSC, SFI and ISO 14001 and will be responsible for providing updated certificates as required. The certificates will be available as pdf files for emailing and will be posted on the EHS intranet site for reference.

The process for requesting mill certificates is as follows: o

These certificates are available on a self-service basis on the Domtar EHS intranet page. If you cannot find what you are looking for, contact Kathy Wholley.

Product Regulatory Information Request •

Questions regarding product regulatory issues, such as those related to CONEG and California Prop 65, will be addressed on a case-by-case basis.

The process for answering product regulatory questions is as follows:

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o All questions should be sent directly from the field to Linda Belanger. She will route to the appropriate person(s) for a response, depending on the requested information. ƒ

Product and mill information for the customer is required. Requests will not be addressed until this information is submitted.

o The objective is a turnaround time of 5 working days. Exceptional situations will be addressed as needed. o Responses will be sent to the original Domtar contact – not to the customer. o If a customer or end-user contacts Corporate directly, the information will be sent to Kathy Wholley for distribution to the customer.

REMINDER: Please review requests completely and make every effort to use the tools available to you to provide answers before routing to someone else in Domtar.

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