April 2020 Apartment News Magazine

Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LX

• April 2020

– COVID-19 – Get Informed See Pages 4, 6, & 80

In this issue The Many Cost Benefits of Earthquake Retrofits ............................................................................................20 United to End Homelessness: AAOC Members Are Already Making a Difference—Spring 2020 Update..........32 Fair Housing Month Briefing: California’s New Criminal Background Screening Regulations..........................38 Estate Planning in 2020 & Beyond.................................................................................................................50 What’s Your Bottom Line In the Era of the New Norm?....................................................................................54

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Apartment News The Resources You Want — The Representation You Need — Since 1961

aaoc.com

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VOL. LX

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April 2020

Contents AAOC Education & Events

Departments

5 General Membership Meeting — Online 45 Introducing AAOC’s Multifamily Career Center 46 Passing the Torch— Family Succession Workshop 48 Proposition 65 Handbook Update 80 COVID-19 Information Resources for Rental-Housing Providers

4 President’s Message — COVID-19: Get Informed During this Unprecedented Time 6 Executive Director’s Message — The Show Must Go On 8 Sacramento Report — Evolving Issues: New Seismic Building Standards and Expanded Price Gouging Protections 10 Orange County Legislative Watch — Total Recall 12 Legal Corner 16 Dear Maintenance Men 40 Pulse on the Marketplace — Black Swan Delivers Mind Blowing Interest Rates 56 The Benefits of AAOC Membership 57 Welcome New Members 58 PSC Corner — Checkpoint I.D. / YoKartz 59 Product & Service Council’s Service Provider Directory 63 Product & Service Council’s Contact Index 76 Advertisers’ Index — Category 78 Advertisers’ Index — Alphabetical

Features 20 The Many Cost Benefits of Earthquake Retrofits

By Ali Sahabi

24 February General Membership Meeting Recap 32 United to End Homelessness: AAOC Members Are Already Making a Difference—Spring 2020 Update 34 AAOC Multifamily Mingle Recap 38 Fair Housing Month Briefing: California’s New Criminal Background Screening Regulations By David Levy 50 Estate Planning in 2020 & Beyond By Anson T. Cain 54 What’s Your Bottom Line In the Era of the New Norm?

By Tim Gorman

Apartment News is the official publication of the Apartment Association of Orange County. Apartment News (ISSN 0747-3435) is published monthly for the apartment-house industry. It is published at 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701; (714) 245-9500. Subscription rate for nonmembers is $25 per year. Copyright 2020 by Orange County Multi-Housing Service Corporation. All rights reserved.

Postmaster: Send address change to: 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701.

Second-class postage paid at Garden Grove, California.

April 2020

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Apartment News

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Apartment News

CALENDAR OF EVENTS

The Resources You Want — The Representation You Need — Since 1961

Published by the Orange County Multi-Housing Service Corporation, a subsidiary of the Apartment Association of Orange County.

525 Cabrillo Park Drive, Suite 125 Santa Ana, CA 92701 (714) 245-9500 • Fax (714) 245-9505 • www.aaoc.com n Executive Director – David J. Cordero n Editor in Chief – David J. Cordero n Advertising & Media Sales Director – Debbie M. DiBernardo n Design & Production – Dave Moeller/Graphic Angles n Printing – Sundance Press The contents of the Orange County Apartment News may not be reproduced without written permission. The opinions expressed in any article in the Orange County Apartment News are those of the author and do not necessarily reflect the viewpoint of the Apartment Association of Orange County or Apartment News.

This publication is designed to provide accurate and authoritative information in regard to the subject manner covered. It is provided with the understanding that the publisher is not engaged in rendering legal, accounting or other professional service. If legal service or other expert assistance is required, the services of a competent person should be sought. Publisher disclaims any liability for published articles, typographical errors, production errors or the accuracy of information provided herein. While Orange County Apartment News makes efforts to ensure the accuracy of information provided herein, publication of advertisements does not constitute any endorsement or recommendation, expressed or implied, of the advertiser or any products or services offered.

We reserve the right to reject any advertising or editorial copy.

NOTE: Unless stated otherwise permission to reprint magazine articles is granted on the condition that full credits are given to the author or to other sources and to Apartment News.

MISSION STATEMENT

To promote, protect and enhance the rental housing industry by providing programs and services that enable our members to operate successfully, and by supporting our members’ interests legislatively in order to preserve private property rights.

BOARD OF DIRECTORS Officers

President First Vice President n Second Vice President n Vice President Legislative Council n Treasurer n Secretary n Sergeant at Arms n Immediate Past President n n

Frank Alvarez Craig Kirkpatrick Nick Lieberman John Tomlinson Randy Combs Rick Roshan Laurel Dial John Tomlinson

Directors n n n n

n Tim Gorman Julia Araiza n Marie Kaplan Vicki Binford n Nathan Poth Alan Dauger Stephen C. Duringer, Esq.

Directors Emeriti n n n n n

Ronald Berg David A. Cossaboom Jerry L’Ecuyer William R. Gorman Larry L. Lollman

n n n n

Ray Maggi Robert C. Shaw Robert B. Thompson Dean Zarkos

APRIL 1 - Certified Rental Housing Provider — Week 1 Wednesday, 8:30 am–12:30 pm, ONLINE 8 - Certified Rental Housing Provider — Week 2 Wednesday, 8:30 am–12:30 pm, ONLINE 9 - Workplace Harassment Seminar Thursday, 9–11 am, CANCELLED 14 - Board of Directors Meeting Tuesday, 6 pm 15 - Certified Rental Housing Provider — Week 3 Wednesday, 8:30 am–12:30 pm, ONLINE 16 - Multifamily Mingle Thursday, 5:30–8 pm, CANCELLED 21 - General Membership Meeting Tuesday, 7–9 pm, ONLINE — Must Register at www.AAOC.com (See Page 5) 22 - Certified Rental Housing Provider — Week 4 Wednesday, 8:30 am–12:30 pm, ONLINE 29 - Certified Rental Housing Provider — Week 5 Wednesday, 8:30 am–12:30 pm, ONLINE

MAY 2 - Stallions & Stemware (PAC Fundraiser) Saturday, 2–5 pm, CANCELLED 6 - Certified Rental Housing Provider — Week 6 Wednesday, 8:30 am–12:30 pm, ONLINE (Tent.)

7 - Apartment Maintenance & Repair Series — Week1 Thursday, 9 am–1 pm, CANCELLED — Rescheduled Dates TBD 12 - Board of Directors Meeting Tuesday, 6 pm 13 - Certified Rental Housing Provider — Week 7 Wednesday, 8:30 am–12:30 pm, ONLINE (Tent.)

14 - Apartment Maintenance & Repair Series — Week 2 Thursday, 9 am–1 pm, CANCELLED — Rescheduled Dates TBD 15 - Golf Tournament Friday, 7 am–9 pm, CANCELLED 19 - PSC Workshop — Managing Your Small Business Tuesday, 11:30 am–1 pm, Possible Online Webinar, Check with AAOC 19 - General Membership Meeting Tuesday, 7–9 pm, TBD 20 - Certified Rental Housing Provider — Week 8 Wednesday, 8:30 am–12:30 pm, ONLINE (Tent.)

21 - Apartment Maintenance & Repair Series — Week 3 Thursday, 9 am–1 pm, CANCELLED — Rescheduled Dates TBD 25 - Memorial Day Monday, Office Closed 27 - Certified Rental Housing Provider — Week 9 Wednesday, 8:30 am–12:30 pm, ONLINE (Tent.)

27 - Passing the Torch Workshop Wednesday 6:30–9 pm, Possible Online Webinar, Check with AAOC (See Page 46) 28 - Apartment Maintenance & Repair Series — Week 4 Thursday, 9 am–1 pm, CANCELLED — Rescheduled Dates TBD

JUNE 3 - Certified Rental Housing Provider — Week 10 Wednesday, 8:30 am–12:30 pm, AAOC Offices 9 - Board of Directors Meeting Tuesday, 6 pm, AAOC Offices 10 - Certified Rental Housing Provider — Week 11 Wednesday, 8:30 am–12:30 pm, AAOC Offices 16 - General Membership Meeting Tuesday, 7–9 pm, Courtyard by Marriott, Santa Ana 17–19 NAA Apartmentalize Wednesday, Boston, MA

April 2020

www.aaoc.com

Apartment News

3

PRESIDENT’S MESSAGE

COVID-19: Get Informed During this Unprecedented Time

T

he Apartment Association of Orange County (AAOC) is committed to keeping its members informed about the COVID-19 pandemic and what can be done to protect ourselves, our families, our employees, our residents, and others by helping mitigate the spread of this new, infectious disease.

In lieu of a traditional President’s Message this month, I felt compelled to share a comprehensive list of sites with useful information and guidance on COVID-19, including information that pertains specifically to the multifamily industry and our rental communities.

In particular, I want to highlight the March 2020 “National Multifamily Housing Council (COVID-19) Preparedness for Apartment Firms” guidance document: https://www.nmhc. org/research-insight/analysis-andguidance/emergency-preparedness/ coronavirus-preparedness-for-apartment-firms/

Government Websites The Centers for Disease Control and Prevention (CDC) Primary information page: https://www.cdc.gov/coronavirus/2019ncov/index.html Interim guidance for Businesses and Employers: https://www.cdc.gov/coronavirus/2019ncov/specific-groups/guidance-businessresponse.html?CDC_AA_refVal=https %3A%2F%2Fwww.cdc.gov%2F

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Apartment News

coronavirus%2F2019-ncov%2F guidance-business-response.html Preventing the spread in communities: https://www.cdc.gov/coronavirus/ 2019-ncov/preparing-individualscommunities.html Guidance for individuals who are ill with COVID-19: https://www.cdc.gov/coronavirus/ 2019-ncov/downloads/sick-with-2019nCoV-fact-sheet.pdf World Health Organization Internationally focused information: https://www.who.int/ https://www.who.int/emergencies/ diseases/novel-coronavirus-2019 https://experience.arcgis.com/experien ce/685d0ace521648f8a5beeeee1b912 5cd Occupational Safety and Health Administration Information for workers and employers about the evolving coronavirus outbreak: https://www.osha.gov/SLTC/covid-19/

Industry Associations BOMA International “What You Need to Know: Novel Coronavirus — How to prepare your tenants and your buildings.” https://boma.informz.net/BOMA/data/ images/022620Coronavirus%20-%20 What%20You%20Need%20to%20 Know.pdf National Apartment Association https://www.naahq.org/news-publica-

www.aaoc.com

April 2020

B y F rank A lvarez

tions/guidance-dealing-coronavirus https://www.naahq.org/sites/default/ files/naa-documents/disaster/covid19_guidance_naa.pdf National Multifamily Housing Council COVID-19 Coronavirus Preparedness for Apartment Firms https://www.nmhc.org/researchinsight/analysis-and-guidance/ emergency-preparedness/coronaviruspreparedness-for-apartment-firms/ New Jersey Apartment Association Resources for Handling Coronavirus Disease (example of state-focused posting): https://njaa.com/coronavirus-covid-19/

Commercial and Multifamily Building information: BISNOW — Article about the risk of spread in buildings https://www.bisnow.com/national/ news/property-management/doescoronavirus-travel-through-buildingpipes-102952 Building Safety Journal — “Modern Plumbing Helps Prevent Spread of Coronavirus” https://www.iccsafe.org/buildingsafety-journal/bsj-technical/modernplumbing-helps-prevent-spread-ofcovid-19-coronavirus/ Multifamily Insiders — “Five Ways to Protect Your Apartment Community President’s Message — continued on page 9

General Membership Meeting Tuesday, April 21, 2020 • 7–9 p.m.

Estate Planning for Today and Tomorrow Sponsored by:

Please Note: This meeting will be presented exclusively online.

It will not be held at the Courtyard by Marriott.

An old estate plan is generally better than nothing, but it can offer so much more if it is updated to reflect today’s current laws and is flexible enough to take future circumstances into account.

Join us for an informative presentation on recent changes in the laws that could affect your estate plan, why you should review your estate plan, and how you can better protect your assets.

Topics include:

Featuring:

• The importance of reviewing your estate plan • How to protect the inheritance that you want to leave to your loved ones

Members will need to register online at www.AAOC.com to access the webinar.

• The SECURE Act and how it affects your overall estate plan • Understanding the current “window of opportunity” for advanced estate planning and doing it before it closes.

Anson Cain, Esq. Albrecht & Barney

• How to protect yourself from the claims of creditors or tenants

As an AAOC member, you are also a member of our affiliate associations, the National Apartment Association and California Rental Housing Association.

www.AAOC.com

April 2020

www.aaoc.com

Apartment News

5

EXECUTIVE DIRECTOR’S MESSAGE B y D avid J. C ordero E xecutive D irector

The Show Must Go On

I

hope this message finds you and your family, your employees, and your residents safe, healthy and surviving the statewide COVID-19 “Stay at Home” directive. The past month has certainly been one of great uncertainty and change as we’ve dealt with the impact of the Coronavirus pandemic in our daily lives. Social distancing; adjusting to remote working; operational challenges in your rental community; vendor availability issues; regular meetings now being conducted via conference call or webinar; employee questions and concerns; resident questions and concerns; grocery shopping challenges; store closures, and more. And compounding an already challenging situation, for those of us who are working from home and parents of school-aged children, we are also now learning how to balance work with our temporary bonus job of homeschool teacher.

Like you, AAOC has had to make changes in response to the Coronavirus.

While AAOC’s physical office is temporarily closed, our “virtual office” is open for business. Thankfully, the investments that we made last fall in modernized computer and telephonic technology has made it possible for our staff to work remotely and continue providing AAOC members with resident screening services, operational assistance, legislative advocacy, and core educational programming. You can still reach us by phone at (714) 245-9500, Monday through Friday, from 8 a.m. to 5 p.m. AAOC is also updating its web-

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Apartment News

site daily, with information and resources to help its members work through their COVID-19 related operational questions and challenges.

Unfortunately, AAOC has had to postpone or cancel some of its education classes and special events this spring. The first was last month’s AAOC Trade Show & Conference, which has already been rescheduled for Thursday, September 10, 2020 at the OC Fair & Event Center. Not so fortunate were the AAOC Golf Classic and the Stemware & Stallions PAC fundraiser, which have both been cancelled for the year. Other upcoming workshops and meetings have also been cancelled. Others, however, like the 11-week Certified Rental Housing Provider education program and our General Membership Meetings in April and May will go on — as webinars or webcast events. Rest assured, we are working to reschedule our other cancelled education workshops for later this year. More details will follow in the coming weeks and months.

Upcoming AAOC Events that have been impacted by COVID-19: April 1 — Certified Rental Housing Provider (Week 1) — Webinar April 8 — Certified Rental Housing Provider (Week 2) — Webinar April 9 — Workplace Harassment Prevention Seminar — Cancelled. New Date TBD April 15 — Certified Rental Housing Provider (Week 3) — Webinar

www.aaoc.com

April 2020

April 16 — Multifamily Mingle — Cancelled April 21 — General Membership Meeting — Webinar April 22 — Certified Rental Housing Provider (Week 4) — Webinar April 29 — Certified Rental Housing Provider (Week 5) — Webinar May 2 — Stallions & Stemware PAC Fundraiser — Cancelled May 6 — Certified Rental Housing Provider (Week 6) — Webinar Tent.

May 7 — Apartment Maintenance & Repair Series (Week 1) — Cancelled.

New Date TBD May 13 — Certified Rental Housing Provider (Week 7) — Webinar Tent.

May 14 — Apartment Maintenance & Repair Series (Week 2) — Cancelled.

New Date TBD May 15 — AAOC Golf Classic — Cancelled May 19 — PSC Workshop: Managing Your Small Business — Webinar Tent.

May 19 — General Membership Meeting — Webinar Tent.

May 20 — Certified Rental Housing Provider (Week 8) — Webinar Tent.

May 21 — Apartment Maintenance & Repair Series (Week 3) — Cancelled.

New Date TBD Director’s Message — continued on page 9

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Apartment News

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SACRAMENTO REPORT B y R on K ingston

Evolving Issues: New Seismic Building Standards and Expanded Price Gouging Protections

I

f the state of California has its way, the California Building Standards Commission (CBSC) and the state Department of Housing and Community Development (HCD) may adopt building standards for residential and commercial buildings to be seismically braced, should AB 1997 (Nazarian) be signed into law.

CBSC would be authorized to adopt regulations based on state “functional recovery working group” recommendations for non-residential occupancies and authorizes HCD to adopt regulations based upon the recommendations resulting from the same working group for all residential occupancies.

The “functional recovery standard” that would apply to all existing buildings is defined as a “set of enforceable building code provisions and regulations that provide specific design and construction requirements intended to result in a building for which postearthquake structural and nonstructural capacity are maintained or can be restored to support basic intended

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Apartment News

functions of the building’s pre-earthquake use and occupancy.”

The new building code standards would be required to be adopted by June 30, 2023.

Criteria used to adopt the new building codes would materially differ than today. The new standard that would apply would use “immediate occupancy” (IO) building performance objectives and, as such, would represent a substantial change from the current design philosophy for commercial and residential buildings that prioritizes occupant safety and not post-hazard functionality, to a design philosophy that also emphasizes preservation of building function and supports community economic and social objectives.

Increasing performance goals for commercial and residential buildings would not be easily achieved. The development of an IO performance objective would require engagement from all levels of our communities and entail reallocation of existing effort, time, and financial resources.

On another front, public safety electrical power shutoffs will affect residential rentals pursuant to Assembly Member Freddie Rodriquez’s AB 1936.

Under current law, upon a proclamation of emergency by the president of the United States, governor, or upon the declaration of a local emergency by the executive office of any county, city or city and county, and for 30 days following the proclamation or declaration of emergency, it is a misdemeanor with specified penalties for a person, contrac-

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April 2020

tor, business, or other entity to sell or offer to sell certain goods and services for a price that exceeds by 10% the price charged by that person immediately prior to the proclamation or declaration of emergency. Mr. Rodriquez’s bill would specify that, for a proclamation or declaration of emergency made because of a public safety power shut off or because of an announcement that a public safety power shutoff will occur, the restrictions on increased price apply to housing, health care, medical supplies, emergency cleanup, home heating oil, building materials, transportation, freight and storage services, and gasoline for a period lasting until 72 hours after the restoration of power.

So, how will that affect residential rentals you ask? Imagine how this would affect entering into a residential rental agreement and before the applicant takes possession of the dwelling unit.

You simply could not increase the rent from the last month’s rent paid, that is above 10%, if you are not careful with the wording of your new lease. Thus, a word to the wise, be careful how you write your lease agreements. It is a given that you will not be able to allow the new tenant to occupy the unit should there be no power to the unit.

Ron Kingston is President of California Strategic Advisors and Legislative Advocate for the Apartment Association of Orange County. For Questions regarding this article, please call the AAOC at (714) 245-9500

Director’s Message — continued from 6

President’s Message — continued from 4 Commercial Property Executive —

May 27 — Certified Rental Housing from Coronavirus (and Colds and Flu)” Provider (Week 9) — Webinar Tent. https://www.multifamilyinsiders.com/ multifamily-blogs/5-ways-to-protectMay 27 — Passing the Torch Workshop your-apartment-community-from— TBD coronavirus-and-colds-and-flu May 28 — Apartment Maintenance & Repair Series (Week 4) — Cancelled. Other news items: New Date TBD BrickUnderground — Coronavirus These are unprecedented times in Information which we are living. AAOC thanks you https://www.brickunderground.com/ for your support, flexibility and under- coronavirus standing as we continue to serve our “How NYC Apartments Could be members, while also adjusting the platImpacted” forms in which we present some of our https://www.brickunderground.com/ events and programs. We are in this live/coronavirus-covid19-questions-fortogether and AAOC will continue to be nyc-apartment-building-preparednesshere for you in the days, weeks, months hygiene and years ahead.

Crain’s Chicago Business — “Impact on Work and Business Travel” https://www.chicagobusiness.com/airlines-airports/coronavirus-becomes-twofront-war-investors-and-travelers-give

“How Will Coronavirus Impact US Commercial Real Estate Sector?” https://www.cpexecutive.com/post/ how-will-coronavirus-impact-uscommercial-real-estate-sector/

Finally, dealing with the spread of COVID-19 may present us all with certain liabilities associated with resident or employee illnesses related to their exposure. Contracting the virus from unrelated sources or via direct related sources such as employee travel, turnover work, material acquisitions, vendors, common areas and on-site amenities can be equally disastrous and may expose us to liability and certain obligations just the same. I would encourage you to seek legal counsel and advice on how best to protect against legal exposure. At the same time, contact your insurance broker for a review of existing coverage.

Most importantly, please take care and be safe during this unprecedented time.

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April 2020

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Apartment News

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ORANGE COUNTY LEGISLATIVE WATCH B y B ill C hristiansen , V ice P resident of G overnment A ffairs

Total Recall

A

s the California Legislature increasingly passes laws that require enforcement by local government, the fight for power at the local government level has intensified.

In Orange County this year, so far, there are four major efforts that aim to recall local city council members. These recall efforts appear to be more about changing the power base in the cities rather than for any corruption or malfeasance by the elected officials who have been targeted. Local issues are often more complicated than they appear on the surface. Below is an overview of the current recall efforts in Orange County.

Westminster — April 7 Special Recall Election

Three members of the Westminster City Council, Kimberly Ho, Charlie Nguyen and Mayor Tri Ta are on the April 7 Special Election ballot for voters to decide if each should remain on the city council or be recalled from office.

The three councilmembers are a voting majority on the council and political rivals within the Westminster Vietnamese community are trying to change the power base on the city council. The group organizing the recall is “Westminster United,” which is receiving most of its funding from a wealthy Vietnamese American from Los Angeles named Kieu Hoang. The special recall election is expected to cost the city approximately $318,000.

10

Apartment News

Santa Ana — May 19 Special Recall Election

The Santa Ana Police Officers Association spent $301,000 to qualify a recall of first-term City Councilmember Cecilia Iglesias. Iglesias was elected to the City Council in 2018 and she has described the recall effort as payback by the police union for her vote against an unbudgeted Santa Ana Police pay raise last year. It is estimated that the special election will cost the city and its taxpayers approximately $650,000.

What makes this recall effort particularly intriguing is that Iglesias is running for mayor of Santa Ana this November and is not running for reelection to her city council seat. So regardless of the outcome of the recall election, a new individual will be elected to this council seat come the November election.

Santa Ana — Recall Threat Over Development at 2525 N. Main Street

The Santa Ana City Council recently approved a luxury apartment development at 2525 N. Main Street, adjacent to the Discovery Cube science center and museum, in the city’s third ward.

Homeowners in the neighborhood near the project site are unhappy with the approval and they have been attempting to launch a recall of third ward City Councilman Jose Solorio, who voted in support of the project. At this time, no official papers have been filed to start the recall, but a lawsuit has been filed against the development by the local

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April 2020

homeowners’ group calling itself, “Santa Ana Citizens for Responsible Development.”

Irvine — Recall Threat Over Veterans’ Cemetery Location

Signature gathering is under way to try recalling from office Irvine Mayor Christina Shea and City Councilman Mike Carroll. UC Irvine professor and former city council candidate Kevork Abazajian is largely behind the recall effort. The professor claims that the city councilmembers have been stalling a proposed veterans’ cemetery due to their connection with housing developer FivePoint Holdings. The location of the cemetery has been the subject of controversy in Irvine for many years, but Shea and Carroll say Abazajian is simply trying to change the Irvine power base and plans to run for city council again.

If the recall petition qualifies, it means a special election would be held this year to decide the political fates of Shea and Carroll. However, a special election would be duplicative, given that both incumbents are up for reelection in November. It would also be costly for the city and its taxpayers, at around $910,000.

The Apartment Association of Orange County will continue to monitor these local recall efforts and the potential impact they could have on the multifamily industry. If you have questions, please contact me at BillC@aaoc.com or (714) 245-9500 x1416.

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11

LEGAL CORNER B y S tephen C. D uringer , E sq .

Questions & Answers I just opened up the mail, and what do you suppose was in it? A notice from my bank informing me that one of my tenant’s rent check was returned unpaid because he placed a stop payment on it. Imagine that.

It’s now mid-month, no warning, no phone call, the deadbeat didn’t even have the courtesy of letting me know he was going to stop payment on his check. It kind of makes sense though. He asked a couple of weeks ago if I’d let him out of his lease early. I guess his girlfriend has a nicer place

and he wanted to move in with her. I called his phone number, got a recording saying that it had been disconnected. His cell phone works, got his voice mail, and left a message. I’m guessing that when I swing by later today, it’ll be empty. What do I do now? I don’t want to make any mistakes; can I just change the locks if he’s out?

You have a couple of issues that you need to resolve. First is the issue of return of possession of the premises, and then, of

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course, getting you paid. If the tenant appears to have vacated when you visit the unit, then you must follow certain procedural rules before you simply change the locks. Ideally, you will be able to contact the tenant on his cell or at work. If you make contact, ask that the tenant confirm that he is out by faxing or emailing you written confirmation.

If you are able to confirm that he has moved out, you will not have to follow the abandoned real property notice requirements and will be able to retake possession immediately. If when you visit the unit, and find that it is vacant, and if the rent is due and unpaid for fourteen days, and the tenant has not voluntarily surrendered possession, then you must serve a written notice of Belief of Abandonment of Real Property. The notice can be posted on the premises and mailed by regular mail to the tenant’s last known address, your property. You must wait eighteen days before you retake possession. If the tenant does not reply, in writing, by

informing you of his address for service of an unlawful detainer within eighteen days, then you may retake possession, and change the locks. Once you regain possession, prepare the security deposit disposition form. If he skipped mid lease, he would owe the balance of the term, or until you mitigate your damages by reletting the unit, whichever occurs first. Hang on to the tenant’s check that was returned by the bank.

Stop payment orders are only effective for six months, unless renewed by the maker, which rarely happens. That means, in six months and a day, you can redeposit the check, and if there are sufficient funds, the check will clear.

I’m looking at a single-family residence to purchase. It’s a pocket listing, no signage, not on the MLS. The agent claims it’s a great deal because the seller needs cash quickly, wants a quick escrow, and is willing to let it go for under market. The only catch is, the tenant doesn’t know the house is for sale, and the owner doesn’t want the tenant to know. He says that when I close escrow, I can serve my own notice to have the tenant leave, but he doesn’t want the tenant getting nervous and moving out if the deal doesn’t go through. It seems like a really good deal. I know the house, I’ve peeked in the windows, and it’s in incredibly great shape. What am I missing, what can go wrong?

Lots. You have actual notice of a tenant in possession. That means that you are bound by whatever rental agreement, or contract, exists between the owner and the existing resident. The tenancy agreement may turn out to be a fixedterm lease, for a long period of time, at less than market rent. The resident may have a lease with an option to purchase the house for a fixed sum, possibly less than what you are paying for it. There may be litigation between the parties relating to the premises, possibly mold or some other contamination issue that you may not be aware of. If the deal really is as described, then prepare a

purchase agreement providing a due diligence period allowing you a brief time period to check title, condition and other issues. Once escrow is open, and you are satisfied with title and the condition of the premises, contact the resident, confirm the terms of his tenancy, get a copy of the rental agreement, and prepare an estoppel certificate for the resident to sign, affirming the tenancy agreement, amount of deposit, and affirming that he has no equitable or legal interest in the property.

I just closed escrow on a small building and I’m trying to figure out who’s who. I received the rental agreements, but the tenant information seems incomplete. The applications, the few that I’ve found so far, are old and outdated. I can’t seem to find any telephone numbers for the residents, and I’m not real sure that the names on the agreements are the same people who actually live in the units. I’ve read your articles before and I know the importance Legal Q&A — continued on page 14

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Legal Q&A — continued from 13 of reviewing the files and doing thorough due diligence before closing escrow, but this deal just happened too fast. Now that I’ve closed escrow, what can I do to clean up the records?

First things first, figure out what you know and what you don’t. Establish individual tenancy files, one per unit.

Based on the limited information you have, write down the names and ages of

the occupants, the terms of the rental agreement, written or oral, lease or month to month, rental rate, deposit on file, date paid through. Compile whatever contact information you have, home phone number, work and cell number.

Design a “tenant emergency information sheet” that includes spaces for the following: names of all occupants, home and cell phone numbers for each occupant, work phone numbers, email addresses and detailed vehicle information. Visit the building about dinner

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time, most residents will be home, and go door to door and meet briefly with the occupants of each apartment. Spend a few minutes confirming the information in your files and gathering any missing information. Ask the residents to complete the “tenant emergency information sheet” while you are there in case of emergency. You will find that the vast majority of your residents will co-operate fully and provide the requested information. Residents are generally eager to please, and since the relationship is still new, there should be no animosity or distrust. This is also a good opportunity to find out the condition of each unit, simply ask the residents if there are any issues that need addressing, better to find out now and have an opportunity to address the needed issues, than to allow conditions to worsen, and your relationship with the residents as well. This is also an opportune time to prepare new monthto-month rental agreements for signatures. You don’t know the players yet, so you certainly don’t want to do fixed term leases. The few residents who are less than co-operative will be quickly identified as your “problem residents” and can be handled individually. Names and contact information of the uncooperative ones can generally be gathered from the other residents, or from public records. If the property is nonrent control, and a month-to-month tenancy, the rental rate and term can be set with either a thirty- or a sixty-day notice of change of terms, depending on the extent of the change.

With the recent heavy rains, my apartments have experienced some roof leaks. Most of the leaks are minor, but there is a pretty big leak in one apartment. This is of great concern to me, because the roof is less than five years old, and has never leaked before.

I even had it inspected prior to the rainy season by a competent roof inspector. The trouble is that the water leaked into one of my resident’s unit, and apparently caused a substantial amount of damage. The resi-

dent claimed that his stereo equipment, television, computer, furniture, and clothing were ruined. He even has pictures of the water dripping from the ceiling onto his stereo and television set. The resident is threatening to sue me if I don’t reimburse him for his losses. What should I do? Am I responsible for the resident’s personal property losses?

An owner is not generally liable for damage caused to the personal property of a tenant, absent negligence on the part of the owner or his agents. Provided a licensed roofing contractor performed the roof installation, you maintained the roof adequately, had it inspected on a regular basis, and were not on notice of any prior problems, you should not be responsible for damage to the resident’s personal property. Additionally, the tenant has an obligation to mitigate his damages when faced with a leaking roof.

This basically means that if the leak was coming slowly through the roof, and the tenant knew about it, then he should have taken some measures to minimize the damage to his personal property. The fact that the resident had time to grab a camera and take pictures of the dripping water, while letting his television set, stereo and other belongings get soaked suggest the resident failed to mitigate his damages. In simple terms, the tenant should have moved his stuff, and grabbed a bucket, rather than watch it drip.

This article is presented in a general nature to address typical landlord tenant legal issues. Specific inquiries regarding a specific situation should be addressed to your attorney. Stephen C. Duringer is the founder of The Duringer Law Group, PLC, one of the largest and most experienced landlord tenant law firms in the country. The firm has successfully handled over 285,000 landlord tenant matters throughout California and has collected over $200,000,000 in debt since 1988. The firm may be reached at 714.279.1100 or 800.829.6994. Please visit www.DuringerLaw.com for more information.

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15

8:37 AM

DEAR MAINTENANCE MEN

B y J erry L’E cuyer & F rank A lvarez

Dear Maintenance Men:

I am getting ready to paint my property and noticed a lot of mold or mildew in the shaded areas. I am worried that scraping these areas when we prep for paint will cause the mold spores to spread. What do you recommend we do as prep for painting? Marty

Dear Marty:

One item on your paint prep work will be finding the cause of the mold or mildew in this part of the building.

Check for excess moisture in the ground, walls or even a poorly placed sprinkler head. Trim any bushes or

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Apartment News

trees that stop air flow or cause too much shade in these areas.

The best way to remove the mildew safely is to use a power washer with a soapy solution that contains a mildewcide. Once the building is cleaned properly with the power washer, regular prep work can begin and the property painted.

Dear Maintenance Men:

During the recent rains, my building started leaking. I was surprised, as the roof is less than a year old. The odd thing about the leak is that it is only affecting the downstairs units.

What is going on and how do I solve this? Michael

Dear Michael:

Water is a funny thing and tracking down leaks sometimes takes a bit of detective work. The first thing we would check is the roof. As you stated, the roof is new, but sometimes the odd flashing does not get caulked and the water finds its way down the side of a pipe, valley or junction area. Have your roofer double check all the flashings.

Another issue to look at, is water pooling around the foundation. If you have cracks in the foundation, water will find its way in. Be sure to clear any debris, dirt and leaves from around your building or anything that will cause a water dam effect. Overgrown or old landscaping can contribute to leaks by trapping water or redirecting water to the building instead of away from it.

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April 2020

Inspect the building’s stucco for cracks.

We have seen small cracks in the stucco suck in large amounts of water. Pay close attention to the stucco between floors or on the edge of balconies.

Balconies shed a lot of water, which may cascade over the edge and flow back into the stucco where a hidden crack will allow the water to enter.

If you have aluminum windows, check the weep holes that allow water to drain out of the window tracks.

Dear Maintenance Men:

The kitchen counter tops in my rental units are old and tired looking. I want to upgrade but I am confused about which counter top material would be best. Can you go over the pros and cons of some of the more popular counter top surfaces available? John

Dear John:

We are lucky today to have so many choices of countertop materials available. The four most popular materials are plastic laminate, granite, engineered stone and ceramic tile.

Plastic laminate, better known as Formica Brand, is still the most popular choice for apartment counter tops.

This is because the choice in colors is almost unlimited and the ease of installation keeps the costs down. With proper care, plastic laminate will last for years. However, it can be easily scratched by knives or scorched by hot Maintenance Men — continued on page 18

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17

Maintenance Men — continued from 16 pots. Laminate counter tops can be easily installed by the average handyman, DIY person or contractor.

Granite counter tops in the apartment industry are very popular and with good reason. The cost of granite has come down to reasonable levels and the upgraded look of a granite countertop is substantial. They are very tough and are resistant to staining, scratching and

scorching. Granite countertops will need to be professionally installed and sealed periodically.

Engineered stone countertops are almost as popular as granite but are slightly more expensive. Popular brands are DuPont & Silestone. Engineered stone countertops are composed of quartz particles and resins and the surface is smooth, non-porous, and scratch resistant. They require less maintenance than granite. Engineered stone countertops

are not DIY friendly and will need professionally trained installers.

Ceramic tile countertops have been around almost as long as plastic laminate.

They can be installed by the average handyman, DIY person or contractor.

They are heat and stain resistant.

Ceramic tiles do need to have periodic maintenance to keep the grout lines clean and sanitary.

From a management and maintenance perspective, we are finding granite countertops to be the top choice. The price difference between laminate and granite are close enough to warrant upgrading to granite. If you intend to hold onto your investment for a long time, granite will more than pay for itself.

We need Maintenance Questions!!! If you would like to see your maintenance question in the “Dear Maintenance Men:” column, please email it to: DearMaintenanceMen@gmail.com If you need maintenance work or a consultation for your building or project, please contact Buffalo Maintenance, Inc. to schedule an appointment.

We are available throughout Southern California and can be reached at 714-956-8371. For more information, visit www.BuffaloMaintenance.com Frank Alvarez is a licensed contractor and the Operations Director and Co-Owner of Buffalo Maintenance, Inc. He has been involved with apartment maintenance and construction for more than 20 years and frequently serves as a guest lecturer and educational instructor. Frank also serves as president of the Apartment Association of Orange County (AAOC) and co-chair of the AAOC Education Committee.

Frank can be reached at (714) 956-8371 or Frankie@BuffaloMaintenance.com Jerry L’Ecuyer is a real estate broker and a Director Emeritus of the Apartment Association of Orange County. He is a past president and longtime board members of the association, in addition to having served as chair of its Education Committee. Jerry has been involved with apartments as a professional since 1988.

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The Many Cost Benefits of Earthquake Retrofits “…a retrofit is strongly justified economically, even without including the value of life,” FEMA

L

ast year, Southern California observed the 25th anniversary of the Northridge Earthquake — a 6.7- magnitude blind-reverse thrust temblor that in 1994 caused $67 billion in widespread damage.

It was, and still remains, one of the nation’s most expensive natural disasters.

We’ve learned a lot since then, and thousands of structures have since been retrofitted to protect them and the people inside them against the next

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Retrofits make for safer communities, and they also yield significant cost benefits for building owners.

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BY ALI SAHABI

expenses or deaths and injuries — all of which would have significantly increased the cost-to-benefit ratios.

In a separate study, the university determined that seismic retrofits are cost-effective when projected annualized loss would be reduced by 50 percent or more at a cost that would equal no more than 10 percent of the replacement cost of a building.

Earthquake Test — continued on page 22

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21

Earthquake Test — continued from 20 The Federal Emergency Management Agency (FEMA) found similar cost benefits in a two-year analysis of seismic retrofit scenarios in California.

“The benefit/cost analysis suggests that a retrofit is strongly justified economically, even without including the value of life,” FEMA determined.

Avoid Liability, Loss of Income

There are other strong economic factors to consider when weighing the cost benefits of a seismic retrofit. These include potential loss of income and liability associated with damage, death and injury resulting from an earthquake.

Loss of income occurs when commercial property is damaged to the point where it is no longer habitable.

This can create severe financial hardship for property owners who not only lose their monthly rental income but are simultaneously facing the costs of recovery while still making their origi-

nal monthly mortgage payments.

Seismic retrofits also provide an important value enhancement to buildings. A retrofitted structure is worth more because the projected life of the structure has been extended, based on its ability to withstand a major earthquake.

Retrofitted structures also enjoy enhanced market value because they are safer and able to withstand the force of our region’s frequent quakes.

Risks of Doing Nothing

What liability risks do building owners face if they do not have their buildings retrofitted?

It’s not enough to comply with laws that may or may not require retrofits, a two-year study funded by the National Science Foundation’s Earthquake Hazard Reduction Program determined. Ultimately, it’s up to a jury to decide whether a property owner acted reasonably to protect the public from a known hazard.

In a precedent-setting case in Paso Robles, two employees of a clothing

store were crushed to death by falling bricks during an earthquake in 2003.

The building had been ordered by the city to be seismically retrofitted, but the deadline to do it had not yet passed.

A jury in the case found the building owner negligent based on the fact that he had received a retrofit order, knew the building was potentially dangerous, but had not taken action to correct the problem. The judgment, upheld on appeal, was for $2 million.

If you are uncertain about the potential risks of your building, do your due diligence and reach out to two or three licensed professionals for a free property evaluation. The information you receive may protect you from great loss.

About the Author: Ali Sahabi has been a licensed General Engineering Contractor (GEC) since 1993, and is a principal at Optimum Seismic, Inc. He has completed hundreds of seismic retrofitting and adaptive reuse projects for multifamily residential, commercial, and industrial buildings throughout California.

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23

February General Membership Meeting Recap

T

he February AAOC General Membership meeting is always notable for two reasons. First, it’s the meeting in which the association recognizes those who are celebrating milestone membership anniversaries

this year — 20, 30, 40 and 50 years of continuous membership in AAOC. This year was no exception as we honored those loyal members and presented them with certificates of achievement. Second, the February meeting is notable because

we warmly welcome longtime AAOC member and CPA Clem Morin for his annual Tax Update.

This year, Morin covered a multiMember Meeting — continued on page 26

These two were certainly the most photogenic members in attendance at the February General Membership Meeting.

The Guardian Roofs team shows off their smiles and examples of their excellent roofing jobs.

It was double trouble, as Theresa Simes (Farmers Insurance) was joined by her husband, Kevin, at her vendor table.

It was a relaxing night out for these AAOC members, as they awaited the start of the membership meeting.

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Apartment News

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April 2020

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Clem Morin provided another informative Tax Update to the AAOC membership.

Member Meeting — continued from 24 tude of developments and changes in our tax laws, beginning his talk by pointing out that there is no inheritance tax in California, and that if you plan to leave the state, make sure there is no inheritance tax, as it can vary from state-to-state. He also shared that

26

Apartment News

The AAOC staff busily assisting members as they arrive, prior to the meeting.

effective January 1, 2020, the federal exemption for estate/inheritance tax increased from $11.4 million to $11.58 million, until 2026.

He then switched gears and mentioned that alimony was tax deductible, but this provision has now changed, where it will no longer be declared. He also talked about the Affordable Care

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April 2020

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In a humorous twist, Morin pointed out that there is now a 1040-SR form, intended for seniors, age 65 and older, which features bigger, bolder print!

Member Meeting — continued on page 28

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27

AAOC was pleased to recognize their 20, 30 and 40-year members in attendance at the February General Membership Meeting.

Member Meeting — continued from 26 Morin acknowledged that capital gains are highly complicated, with three various stages to consider, and to seek expert guidance on this end. He also pointed out that mortgage interest

cannot exceed $1 million. In 2018, this amount was $750,000. And, home equity loans are not deductible.

Additionally, medical expenses return to 7.5 percent after 2018 for all taxpayers. Morin concluded his talk by comparing other states to California and

their tax advantages.

AAOC thanks Clem Morin for another informative and thought-provoking tax presentation. And a special thank you goes to our February General Member Meeting — continued on page 30

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AAOC Board Member Laurel Dial (ConsensYs Property Management) welcomed members with a friendly smile and some great swag at her vendor table.

Olga Biedak (YoKartz) was eager to meet her fellow AAOC members and introduce them to her company’s new, onsite cart system for rental communities.

Member Meeting — continued from 28

Meeting. The meeting will not be held in person because of the Coronavirus protective health orders. However, AAOC members who register online will be able to view a special webcast of the meeting with attorney Anson Cain speaking on Estate Planning. For additional details and to register for the meeting, visit www.AAOC.com.

Membership Meeting sponsors — CBRE, Chase, Farmers Insurance, Reynold Realty — and parking sponsor FSI Construction.

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April 2020

United to End Homelessness: AAOC Members Are Already Making a Difference—Spring 2020 Update

S

ince 2019, United to End Homelessness has partnered with the Apartment Association of Orange County (AAOC) to educate rental property owners and encourage them to help bridge the housing gap for our most vulnerable population, as participants in the WelcomeHomeOC landlord incentive program. To date, the program has housed more than 150 formerly homeless individuals in 88 households.

The new year began, and continues, with significant progress and success stories, as well as new areas of focus and goals for the program.

Last November, Orange County became one of only two communities in California to receive the U.S. Housing and Urban Development’s (HUD) new Foster to Youth Independence Initiative (FYI) vouchers. Thanks to the generous donations from the Orange County community and a matching donor, sufficient funds have been raised to house all 25 former foster youth who currently hold an FYI voucher.

Again, AAOC is playing an important role in this effort: To date, 14 former foster youth have been housed — and six of them have been housed in properties made available by AAOC members. As a result of this outpouring of generosity, these young adults now have a place of their own to call home.

What’s more, the program covers their security deposits and furniture costs, and provides vital case management services.

32

Apartment News

Also in 2019, Orange County Assemblywoman Cottie Petrie-Norris secured $2.9 million in state funding to expand the WelcomeHomeOC program to house more homeless veterans in Orange County. United to End Homelessness is playing a central role in this collaborative effort to provide housing for homeless veterans who have a Veterans Affairs Supportive Housing (VASH) voucher. The 2019 Point in Time count, which is a count of sheltered and unsheltered people experiencing homelessness on a single night in January, identified a total of 311 veterans experiencing homelessness in Orange County.

In 2020, WelcomeHomeOC will continue to make strides toward ending Veteran Homelessness. But we can’t do it alone — we need more rental property owners and operators to join the network and make rental units available so that greater numbers of homeless individuals, who desperately want to get their lives back on track, will have the opportunity to once again become self-sufficient.

“As a business owner in Orange County, I feel I have a duty and a responsibility to help and support the community where I work and where many of my family members and friends live, and this community includes those individuals who may not have the ability to help themselves,” said Jeremy Fitzl, Managing Partner of L’Abri Management, a long-time AAOC member and a founding member of the

www.aaoc.com

April 2020

WelcomeHomeOC network. “For that reason, I invite other Orange County rental property owners to join me in the WelcomeHomeOC network so that this year, homeless veterans and other individuals hear the words, ‘welcome home’.”

Since launching the partnership between United to End Homelessness and AAOC six months ago, 17 AAOC members have joined the WelcomeHomeOC network. We invite you to join them, as together we provide hope and opportunity to those who need it most.

We also encourage you to attend an upcoming AAOC WelcomeHomeOC workshop at the AAOC office in Santa Ana, where you can learn more about the program and how it works, the business benefits and the incentives that are available to rental property owners and operators.

WelcomeHomeOC helps cover security deposits, holding fees, furnishing costs, move-in costs and wraparound case management services.

It’s been proven time and time again — the solution to homelessness is a home.

Are you interested in being part of the solution to helping end homelessness in Orange County? Contact AAOC Executive Director David Cordero at cordero@aaoc.com or 714.245.9500.

You can also get information at www.unitedtoendhomelessness.org/ welcomehome.

Join the WelcomeHomeOC network today.

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33

AAOC Multifamily Mingle Recap

T

he nearly 75 multifamily industry professionals who attended AAOC’s Multifamily Mingle on Thursday, February 27th, were in for a treat as Lennar Multifamily Communities (LMC) graciously opened the doors of its 18-month old Core Apartments,

in Anaheim, and provided their guests with the perfect spot for an evening of industry networking.

The rental property owners and operators, industry suppliers, and others enjoyed a variety of tasty beverages and Mexican fare as they congregated in

Core’s spacious resident lounge and its adjoining poolside patio and deck. The comfortable and relaxed atmosphere was ideal for meeting new people, reconnecting with old friends, and culMingle Recap — continued on page 36

From left to right: AAOC board member Laurel Dial (Consensys Property Management) and Demetrius Lampkin (Millan’s Restoration Inc.)…

These multifamily pros are glad they came to the AAOC Multifamily Mingle.

From left to right: AAOC Executive Director David Cordero along with Ericka Mendoza and David Culver (PM Staffing).

Debbie DiBernardo (AAOC) and friends.

34

Apartment News

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April 2020

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Apartment News

35

The Core Apartments team and AAOC Executive Director David Cordero are all smiles.

Two more happy AAOC members.

Mingle Recap — continued from 34 tivating lead development for all.

The next AAOC Multifamily Mingle will take place on Thursday, July 16, from 5:30–8 p.m., at the Broadstone Cavora in Laguna Niguel. You can register to attend this free industry networking event at www.aaoc.com. It promises to be another exciting event at another multifamily community that you won’t want to miss!

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Fair Housing Month Briefing: California’s New Criminal Background Screening Regulations

BY DAVID LEVY, PROGRAMS SPECIALIST, FAIR HOUSING COUNCIL OF ORANGE COUNTY

A

s we enter into the 2020s, the fair housing statutory and regulatory environment in California has undergone some significant changes that became effective at the beginning of the year. Those changes include the adoption of the state’s first regulations regarding the housing provisions of the state’s Fair Employment and Housing Act (FEHA), the California law that addresses illegal housing discrimination.

The California Code of Regulations, or CCR, was long ago established as a means of interpreting and clarifying how complex legislation shall be implemented and enforced, and to assist affected parties to stay compliant with those laws. It is the state-level equivalent of the Code of Federal Regulations, or CFR. While there have been regulations regarding the employment discrimination part of FEHA for many years, it was a lengthy process to establish a similar section for housing discrimination. The resulting first phase is not all-inclusive of the varied provisions of FEHA, and additional regulations are under consideration by the Fair Employment and Housing Council (FEHC), the state body tasked with promulgating regulations related to FEHA. However, the first phase of this process is likely to be seen as quite timely, because one of the housing-related practices it addresses is the consideration of criminal history information in assessing applicants’ eligibility.

The use of criminal history in screening is very much a current and

38

Apartment News

emerging topic. For several decades it has been scrutinized and its use increasingly limited in the employment arena.

HUD’s Office of General Counsel issued guidance on this topic with respect to housing in 2016, explaining that certain practices of criminal background screening in housing may amount to discriminatory conduct, due to their having a disparate impact, or discriminatory effect, on the basis of race or national origin. However, there have been no formal regulations on the topic developed at the federal level. A number of local jurisdictions have imposed limitations on the use of criminal background information in housing and its use has been raised in a number of recent fair housing lawsuits, arguing largely from the theory that certain broad practices have a discriminatory effect.

The new group of regulations are far more detailed and comprehensive than any of their federal counterparts that may exist. They appear in Title 2 of the CCR beginning at §12005, with ‘Consideration of Criminal History Information in Housing’ appearing at Article 24, starting with §12264. Because they are still very much a work in progress, the FEHC will continue a process of proposing regulations that address other aspects of FEHA’s housing provisions.

The numbering of the Articles, or various subjects, reflects this in that many numbers have been reserved for future topics. In addition to criminal background, the current regulations also address the following subjects:

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April 2020

• Article 1. General Matters (primarily definitions) • Article 7. Discriminatory Effect (also referred to as Disparate Impact) • Article 11. Financial Assistance Practices • Article 12. Harassment and Retaliation • Article 14. Practices Related to Residential Real Estate-Related Transactions • Article 15. Discrimination in Land Use Practices • Article 18. Disability The new subjects now under consideration by the FEHC are ‘Intentional Discrimination’, ‘Discriminatory Advertisements, Statements, and Notices’, ‘Consideration of Income’, and expanding the ‘Disability’ Article to cover reasonable modifications.

As previously touched on, Article 24 may be the most initially significant, since the other topics have a more developed history of analysis and application. It also may be the most legally complex of the topics addressed. For that reason, the highlights mentioned here are no substitute for readers diligently studying this Article via the DFEH web site using the link shown below.

In broad terms, the regulations make clear that to avoid a claim that such a Screening — continued on page 42

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Apartment News

39

Pulse on the

A Quarterly Review of Key Financial

4th Quarter 2019 Update Apartment Data

Orange County

USA

4th Qtr 2017

4th Qtr 2018

4th Qtr 2019

4th Qtr 2017

4th Qtr 2018

4th Qtr 2019

48

36

40

3,209

3,557

3,806

$506 Million

$544 Million

$419 Million

$46.9 Billion

$53.4 Billion

$50.4 Billion

• Actual Average Cap Rate

4.25

4.23

4.22

5.73

5.67

5.46

• Average Gross Rent Multiplier

15.44

17.62

15.01

14.33

13.99

13.86

• Price per Square Foot

$334.74

$452.40

$399.21

$147.98

$159.93

$176.51

• Price Per Unit

$275,570

$387,856

$337,773

$147,543

$160,782

$171,198

$2,011

$2,081

$2,149

$1,294

$1,357

$1,414

Annual Effective Rent Growth

2.8%

2.6%

3%

2.5%

3.3%

2.8%

Concession Percentage

2.0%

1.9%

2.4%

3.4%

3.4%

3.4%

Average Occupancy Rate

96%

96.2%

96.4%

95%

95.4%

95.8%

Total Apartment Sales Transactions Total Sales Volume

Average Rent Level

Average Monthly Employee Wages** Apartment Building 2–4 Units Permits Issued by total # of units 5+ Units (not buildings)**

$4,363

$4,695

$4,936

$3,974

$4,186

$4,287

419

497

466

8,700

8,900

10,300

3,946

3,793

5,390

105,900

111,800

129,700

Data Source Qualifications

Source: Co-Star www.costar.com 5 unit + properties

Source: RealPage, Inc. www.realpage.com Primarily 100 unit + properties

Source: US Bureau of Labor Statistics; uses private sector wages, last month of quarter; not seasonally adjusted Source: U.S. Census Bureau: Privately owned, new construction

Consumer Price Index*

3.6%

3.2%

3%

2.1%

1.9%

2.3%

Source: U.S. Bureau of Labor Statistics; % change using last month of quarter versus same month one year previous

Unemployment Rate**

4%

4.1%

3.6%

4.1%

3.9%

3.5%

Source: U.S. Bureau of Labor Statistics; reflects last month of quarter

Pulse on the Marketplace is produced and edited exclusively for Apartment News by Nick Lieberman, President, Bona Fide Mortgage and AAOC Board Member. For questions or comments: (949) 651-0999, or nlieberman@cox.net * For CPI, “Orange County” includes Orange, Los Angeles, and Riverside Counties. ** For Apartment Building Permits, Average Monthy Employee Wages and Unemployment Rate, “Orange County” includes the Los Angeles– Long Beach–Anaheim, CA Metropolitan Statistical Area.

40

Apartment News

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April 2020

Marketplace

Data for the Apartment Investor

Black Swan Delivers Mind Blowing Interest Rates

A

finance professor and former Wall Street trader, Nassim Taleb popularized the term, “Black Swan Event” in 2007 to describe events or occurrences that seemingly come out of nowhere and then have huge impact.

Coronavirus would seem to fit the definition and indeed its impact has been profound in many quarters, including interest rates.

As of this writing on March 8, 2020, the benchmark for long term interest rates — the ten-year treasury yield — has cascaded to the previously unimaginable low level of .76%. And by the time this article is being read in April, heaven only knows where it may sit.

The pre-2020 all-time low was 1.37% in July 2016.

Such is the extreme volatility that has gripped markets as the specter of coronavirus has absolutely clobbered expectations about global economic activity, sent investors into a tizzy and seemingly removed what was heretofore understood to be the bottommost territory that U.S. interest rates would ever touch.

History teaches that any time worries about weakness in the U.S. economy take hold, interest rates can be expected to soften. However, this time it’s been more implosion than softening. To quantify, over just the last thirteen trading sessions, the 10-year yield has plunged a dramatic 81 basis points (.81 percent points).

This is “flight to safety” on steroids, with investors bolting en masse out of

stocks and riskier assets and into the safest mattress on Earth, U.S. Treasuries.

This realignment of large hunks of institutional capital ultimately accounts for the abrupt, massive decline in the benchmark 10-year rate.

Refi Frenzy

As disturbing as are the health and financial implications associated with this black swan, the lower interest rates do furnish a kind of a silver lining for some.

Homeowners are now storming the banks at an unprecedented fever pitch to cash in on the suddenly lower mortgage rates. If a family refinances out of a $400,000 loan at 4.25%, 30-year fixed, to a 3.25%, 30-year fixed, their payment drops $227 per month, which buys a lot of water, toilet paper and other essentials that are now flying off Costco and Walmart shelves, as folks stock up for come what may.

Many apartment and other commercial property investors will also refinance into lower rate loans, though those with adjustable rate mortgages may benefit by simply standing pat and letting their current interest rate fall as the indices to which their ARM loans are tied adjust downward. The oft used six-month Libor index is now 1.40% compared to 2.69% one year ago.

Of course, many 5+ unit apartment and commercial property ARM loans have floor interest rates; once an ARM loan reaches its floor, the loan interest rate can drop no further regardless of downward moves in the index.

April 2020

BY NICK LIEBERMAN

One other refinance limitation for some 5+ unit apartments and commercial property owners is the existence of a pre-payment penalty, which virtually all have for some part of the loan’s life and, when in effect, puts an added cost on refinancing. By contrast, 1-to-4 unit properties do not carry pre-payment penalties, which accounts in part for the refi stampede occurring in that sector.

Impact on Apartments

If the coronavirus hits the economy hard for any length of time, low unemployment rates, which have been an ally of rental housing values for several years, will reverse course, some residents will start losing jobs and rent collections would suffer.

But even if the current, very mild 3.6% local unemployment rate does begin rising, that won’t change the entrenched housing shortage which structurally keeps demand for rental units and occupancy high; as a consequence multifamily assets should continue to command a premium relative to most other asset classes where the supply and demand equation is less favorable compared to apartments.

The White House

Hopefully President Trump will recognize much more overtly than he has to date, in both rhetoric and actions, the potential extreme gravity of the coronavirus and its possible/probable

www.aaoc.com

Pulse — continued on page 44

Apartment News

41

Screening — continued from 38 screening policy has a discriminatory effect, those screening applicants on the basis of criminal history should be prepared to show that it is “necessary to achieve one or more substantial, legitimate, nondiscriminatory business interests, such as the safety of its residents, employees, or property.”

Further, the implementing practice for the screening needs to “seek, consider, and use only criminal history information regarding directly-related convictions.” This means records of arrest or other non-adjudicated interaction with the criminal justice system, or matters that have been sealed, expunged or pardoned should not be used. Similarly, ‘blanket bans’ on convictions generally, or those that capture broad swaths of criminal law are not to be used. Instead, “in determining whether a criminal conviction is directly-related, a practice should include consideration of the nature and

42

Apartment News

severity of the crime and the amount of time that has passed since the criminal conduct occurred as provided in criminal history information.”

The final element in defending the validity of criminal screening practices is a showing that “[t]here is no feasible alternative practice that would equally or better accomplish the identified business interest with a less discriminatory effect.” The regulation provides a framework for determining whether there is a feasible less discriminatory alternative, explaining that it must be a fact-specific and case-specific inquiry.

It outlines five specific factors to be considered, and leaves open the possibility that a court could find other relevant factors. Perhaps key among the specific factors is “whether the practice requires consideration of mitigating information in determining whether to take an adverse action.”

Essentially, a defensible policy regarding criminal screening needs to allow a person who may be denied

www.aaoc.com

April 2020

housing or a housing-related service an opportunity to provide mitigating information that might lead to a reversal of the denial. It provides six specific areas of information that may be included as mitigating information.

These include the time that has passed since the conviction, the individuals tenant history before and/or after the conviction, and various factors that may have led to the criminal conduct. It leaves open the possibility that there may be other relevant factors the individual might offer as mitigation.

In addition to providing much greater detail regarding the broad analysis just presented, the regulations also identify specific practices related to criminal history information that are defined to be prohibited outright. With very limited exceptions, it is unlawful to seek, consider, use, or take an adverse Screening — continued on page 44

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Screening — continued from 42 action based on various specifically identified items of information that are anything other than a person’s conviction as an adult. Likewise, implementing ‘blanket bans’ or categorical exclusions adverse against all individuals with a criminal record regardless of whether the criminal conviction is directly related to a demonstrable risk to a nondiscriminatory business interest is unlawful. And clearly, the intentional, inconsistent application of criminal screening practices on the basis of any of the characteristics protected by FEHA amounts to intentional discrimination, which does not require delving into any issues of discriminatory effect.

Given this new regulatory environment, all parties that are concerned with staying compliant with fair housing laws in California should become familiar with either the direct language of the CCR or a reliable distillation of these new provisions, and possibly seek

with FHCOC, he serves on the boards of the Kennedy legal advice from a licensed attorney. As Commission, the Affordable Housing Clearinghouse, is always a good practice, they should be and the Clearinghouse Community Development sure to update their fair housing trainFinancial Institution (CDFI), all located in ing. Those that provide training regardOrange County, California. ing California fair housing compliance should be sure to include a discussion of this new regulatory framework in the curriculum.

Pulse — continued from 41 The finalized version of the regulations can be viewed at the following link: deep socio-economic repercussions, and https://tinyurl.com/2020FHregs he will engage with fervor the very best This article is based on work sup- medical and scientific minds, regardless ported by the U.S. Department of of political affiliation, to lead the charge Housing and Urban Development to mitigate the crisis. Time is of the (HUD) under FHIP Grant #FEOI19009. essence. This black swan is no hoax.

Any opinion, findings, and conclusions or recommendations expressed in this material are those of the author(s) and do not necessarily reflect the views of HUD. About the Author David Levy, Programs Specialist with the Fair Housing Council of Orange County (FHCOC), has over 26 years’ experience in the areas of fair housing, landlord-tenant law and housing affordability. In addition to his work

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45

Passing

the Torch

Family Succession Workshop Replace fear with knowledge and certainty. Heirs don’t want to keep their parent’s or grandparent’s rental property because they are afraid of the burdens and are unaware of its great value. This workshop will explore the worries and how to eliminate them, while revealing the benefits of continued, multi-generational rental property ownership.

This workshop will help prepare you for FAMILY SUCCESS in FAMILY SUCCESSION! What You’ll Learn:

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• Preparing yourself and your beneficiaries for your death

• You

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• Your Beneficiaries What You’ll Take with You: • A detailed handout — Information and tools to facilitate a successful transition • Answers to your questions from an experienced and knowledgeable panel.

Apartment Ownership is a Gift that Keeps on Giving — Don’t Let Your Torch Burn Out! Date: May 27, 2020 Time: 6:30–9:00 p.m.

Location: AAOC Offices 525 Cabrillo Park Drive, Suite 125 Santa Ana 92701

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Members —

$65 per person/ $110 per family (up to 4) Non Members — $90 per person/ $155 per family (up to 4)

Register Online at AAOC.com Reservations not cancelled 48 hours in advance will be charged Admission must be paid in full before event date

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April 2020

April 2020

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47

Apartment Owners Are You in Compliance with California’s New Proposition 65 Requirements?

Purchase AAOC’s Updated Proposition 65 Handbook for $25: • Protect your residents and employees • Reduce the risk of costly enforcement violations • Educate yourself on new signage requirements • Access updated operational disclosure forms

PROP 65

Name _______________________________________________________________________________________________________________________ Quantity ________________________ Company Name ______________________________________________________________ Mailing Address ___________________________________________________________________ City/State/Zip ___________________________________________________ Phone ___________________________________ Fax _______________________________ AAOC Member #_____________________________________________________ Email_______________________________________________________ Amount Enclosed: __________________

Payment Method:

Bill My Company (members only)

Check Enclosed

Visa

MasterCard

AMEX

Credit Card # _________________________________________________________________________________________ Expiration Date ___________________________________________ Name on Card _______________________________________________________________ Signature ________________________________________________________________________ Billing Address ___________________________________________________________________________________________________________________________________________________ Please make check payable to AAOC • Mail to: AAOC, 525 Cabrillo Park Drive, Suite 125, Santa Ana, CA 92701 • Fax (714) 245-9505

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April 2020

April 2020

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Apartment News

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Estate Planning in 2020 & Beyond

A

properly funded but outdated estate plan is generally better than no estate plan at all.

However, an estate plan that takes into account the current state of the 2020 tax laws and that is drafted with flexibility to weather future potential changes in the tax law is exponentially better.

While your estate plan may have been excellently drafted to take into account the estate tax laws that were in place at the time your trust was drafted, there have been a great deal of changes to the tax laws in the last 20, 10, and even two years that have rendered many estate plans far from being tax optimized. A quick review of your plan could ultimately save you and your beneficiaries from paying a large amount of taxes in the future, and better protect the assets for generations to come.

If you have an estate plan or you are thinking of creating one, I encourage you to attend this month’s AAOC General Membership Meeting on Tuesday, April 21. I look forward to speaking with you and your fellow members and discussing the following estate planning topics: • The importance of reviewing your estate plan, to ensure: – The plan accurately reflects any of your changed life circumstances since you last revised your plan, whether it be updates to your fiduciaries, beneficiaries, or assets; and

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Apartment News

– The plan is optimized for tax purposes given the current estate tax law — not only to avoid the estate tax, but also to optimize capital gains tax planning; • How to protect the inheritance you are leaving for your loved ones: – The pros and cons of forcing distributions out to the beneficiaries at age or other milestones, versus retaining assets in trust for the beneficiaries and allowing discretionary distributions as permitted by the trustee; • The importance of funding your estate plan so that none of your assets are subjected to the probate process: – Even the best-drafted trust is just a paperweight if your assets are not properly funded into the trust before your passing; • The SECURE Act, and how it affects your overall estate plan:

BY ANSON T. CAIN, ESQ.

With this knowledge in your pocket, you will be better prepared to understand the need for the optimization of your estate plan for the present, rather than being comfortable with what may have worked in the past.

About the Author: Anson T. Cain is a Partner at Albrecht & Barney Law Corporation and is a Certified Specialist in Estate Planning, Trust and Probate Law by the State Bar of California Board of Legal Specialization. His practice focuses on estate and gift tax law, which includes basic and advanced estate planning. Anson graduated from Point Loma Nazarene University, where he received a Bachelor of Arts in Accounting and Business Administration. He was an NAIA All-American Scholar Athlete while in college and also served as President of the Student Accounting Society. Anson later attended law school at Pepperdine University where he received his Juris Doctorate and a Certificate in Dispute Resolution from the Straus Institute for Dispute Resolution. Following law school, he received his LL.M. (in Estate Planning) from the University of Miami School of Law. Anson has also lectured at the Notre Dame Tax and Estate Planning Institute and is an Adjunct Professor at Western State College of Law.

– Especially as it relates to the beneficiaries you designate for your retirement accounts; and • How to protect yourself from the claims of creditors or tenants:

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– Revocable living trusts offer no creditor protection to the trust creator, but there are a great number of tools in the estate planning toolbox to come closer to that goal.

April 2020

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51

ORANGE COUNTY’S MOST QUALIFIED APARTMENT SPECIALISTS EXPERIENCED TERMITE & STRUCTURAL RESTORATION FIRM

DO NOT FUMIGATE UNTIL YOU CALL US! Over 300,000 termite treatments performed

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April 2020

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53

What’s Your Bottom Line In the Era of the New Norm?

O

ver the past three months, I’ve been addressing various aspects of “Surviving and Thriving with the New Norm.” Now it is time to look at the bottom line.

As an owner and investor, what does living under rent control really mean to you?

For those who have adhered to the best practices promoted by the AAOC and trusted real estate advisors, only a few adjustments are apt to be required.

However, for everyone else, changes will need to be made in order to sustain a positive return on investment (ROI).

In January, when this series started, I cited four key action items.

• Compare your current rents to market rates • Review your current tenant base • Look at deferred maintenance, legal or other liabilities

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High Quality Apartment Laundry Service ACE Commercial Laundry Equipment Inc

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PAVING COMPANY, INC. • Asphalt Overlays • New Installations • Seal Coating

• Concrete • Petromat Overlays • Block Walls

• Paving Stones • Curb & Gutters • Striping

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ADA Experts, Ramps, Signage, Truncated Domes Fully Insured & Bonded www.candcpavingcompany.net

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BY TIM GORMAN, REAL ESTATE BROKER/CPA/ ENTREPRENEUR

• Calculate the impact to your bottom line and evaluate your options We’ve taken a detailed look at the first three points, all of which are related to the principles of good property management and to the physical aspects of location and of the property, itself.

Now it is time to put on your investor hat. This month we are going to take a long and somewhat hard look at your ROI and at the very fundamentals behind why you are investing in rental properties in the first place.

Today, with all that is happening, no matter where your rental properties are currently positioned, it is critically important that you step back, look at the investment-driven variables and calculate what rent control’s effect on returns and values means to you. How do you do this?

First, accurately measure the return that you are obtaining on each of your properties. This means looking at your cash flows (before and after tax) and

Do you know…

AAOC Membership Counselors are on hand to give members general guidance to help with day to day operations of your property?

then adjusting those numbers for all that deferred maintenance you have been avoiding.

The next step is to estimate expenses going forward over a five-year period.

A good rule of thumb is to use 40% of rents as your operating expense ratio.

On top of that, don’t ignore upcoming major expenses such as re-roofing, replacement of air conditioning units or exterior repainting.

To gain an even more accurate perspective, you may want to re-read the first three articles in this series. Then, honestly evaluate exactly how each of your properties is actually performing.

As a part of this process, you might want to contact a trusted real estate professional to establish the current market value for each property.

Once you have the income, expenses and current value locked down, you will need to make a few assumptions about future rental increases, repair/maintenance cost increases, vacancy rates and interest rate changes. These are the numbers that enable you to calculate your internal rate of return (IRR).

At this point, if you haven’t already done so, you also need to give some consideration as to the potential impact of rent control and other threats to income property ownership. Run some “what-if ” projections based upon what adjustments (if any) you think you should be making in terms of other potential costs from local ordinance changes, even greater limitations on rental increases and the impact upon values at the end of this five year period.

With all of the above in mind, now put on your investor hat and do some further projections. Consider your current equity as cash in the bank.

Calculate the return you are actually achieving based upon the total costs of ownership, time investment, tax implications and level of risk.

Then, compare that return with what you might attain by applying your equity to other real estate options.

Quantify the outcomes and determine if an alternative investment might put

you in a better position to achieve your goals regarding security, cash flow, appreciation and/or growth.

There is no one single right or wrong answer. Everyone’s situation is different.

The bottom line in this Era of the New Norm is that you need to be an aware and an informed owner and investor.

Gone is the day (if it ever really did exist) when all you had to do was show up and collect rents. Be realistic and take the actions needed to secure your

financial position for yourself and your heirs.

About the Author: Timothy Gorman, CPA, has been a broker with WR Gorman & Associate since 2013. Founded in 1972

by William (Bill) R. Gorman, this Brea, California-based firm focuses on personalized wealth building through real estate. With a client-first philosophy, the firm serves as an expert resource for informed decisionmaking and transitioning that creates sustainable legacies for investors and their heirs.

1048449

April 2020

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55

The Benefits of AAOC Membership Founded in 1961 as a nonprofit trade organization, the Apartment Association of Orange County represents the interests of those involved in owning, managing and maintaining rental property.

Membership is open to all owners of residential income-producing property. Whether you own one or one hundred units, the AAOC is here to serve your needs.

As a one-stop resource for information and specialized rental property services, the AAOC offers a host of benefits, including: – Free consultation from our trained membership counselors – Up-to-date rental and legal forms – Thorough resident screening services – Legislative representation aimed at protecting your investment and defending your property rights, both at the state and local levels

– Special seminars on topics such as taxes, property maintenance and management, fair housing and much more – Informative monthly membership meetings covering a variety of topics throughout the year – The rental-housing industry’s premier trade show and conference held on an annual basis – A free subscription to the very magazine you’re holding right now, Apartment News

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Sotheby’s International Realty and the Sotheby’s International Realty logo are registered (or unregistered) service marks used with permission. Sotheby’s International Realty Affiliates LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated. If your property is listed with a real estate broker, please disregard. It is not our intention to solicit the offerings of other real estate brokers. We are happy to work with them and cooperate fully. DRE #01767484 Designed by One Step Services 1-888-587-5301. © Copyright, all rights reserved.

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A SPECIAL WELCOME TO OUR NEWEST MEMBERS! Bridgette Gartner Connection Real Estate David C. Maddox, Inc. Kathleen Flynn

Jennifer Matsumoto Marilyn Bergstrom Kumar Pahu Tracey Joham-Neumann

John Wheels Jennifer Wing

New PSC Members Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com

FunFlicks Outdoor Movies Chad Hunter 11000 Brimhall, Suite 56 Bakersfield, CA 93312 (877) 263-0480 chad@funflicks.com

Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com

Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com

Approved Real Estate Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Bear Windows Inc. George Torres

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Diaz-Villavicencio 555 W. 5th Street, Suite 3100 Los Angeles, CA 90013 (213) 312-1716 multifamilyrebates@icf.com Jetty Zakk Adoum 37 W 20th Street, #1101 New York, NY 10011 (240) 422-1965 zakk.adoum@jetty.com

1055 W 7th Street Los Angeles, CA 90017 (888) 470-2645 info@bearwindows.com

B OP C For details about membership, please call Membership Services at (714) 245-9500, or visit us on the web: www.aaoc.com

BTUC

CALL OR EMAIL FOR YOUR FREE ESTIMATE!

(714).253.3330

April 2020

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Featuring

Product & Service Council Members

CheckpointID is the leading ID Verification and fraud

YoKartz is the world’s first patent-pending, app-based

prevention service in the multifamily industry. Our mission

platform that utilizes a smart lock system, combined with a

is to transform the multifamily ID verification practice to

smartphone app, to enable apartment residents to use our

encourage a safer, more accurate, and more objective leas-

shared, onsite carts within the rental community, to help

ing process.

them move their belongings with ease, 24/7. We equip your

Headquartered in Carrollton, Texas, CheckpointID has

building with our versatile cart-and-dolly-in-one system

grown from serving 21,000 units in January 2018 to over

that automates a cart borrowing process for your leasing

600,000 in January 2020, making us one of the fastest growing new companies in the apartment space.

Identification plays a central role in preventing rental fraud and protecting the safety of leasing agents, yet the IDs provided are often loosely verified, leaving loopholes for fraudulent and criminal activities.

CheckpointID provides a high-tech verification software that has proven tremendously effective at protecting leasing staff and owners’ investments. Most apartment communities require non-residents to provide valid IDs before touring or renting. Staff members then verify the IDs based on a simple visual scan.

CheckpointID builds upon this practical policy by offering apartment communities an easy-to-use ID verification software that handles both domestic and international renter needs. With “point-n’-click’ ID scanning, real-time verification, and a user-friendly interface, CheckpointID not only secures your personnel and assets, it also makes guest entry easier!

CheckpointID is tightly integrated with popular Property

office while allowing residents to use our carts any time of the day without any human interaction. In other words, we have “UBERized” this burdensome process of cart borrowing for your leasing office personnel and your residents.

Our research shows property managers and leasing staff spend, on average, at least 10 minutes dispensing and 10 minutes restocking the office cart that is available for residents’ use, each time residents need to borrow it. That process, repeated several times a day, can add up to hours wasted playing policeman to a cart, not to mention the frustration residents feel when confronted with the request of leaving their ID card or other collateral at the office in order to borrow a cart. The leasing agents’ time is much better spent focusing on leasing apartments rather than guarding a cart. Moreover, equipping your residents with the right tools will minimize wear and tear on your building when oversized items are moved improperly. Our carts are durable, with 440 pounds of weight capacity, and their ability to convert into dollies, thanks to the collapsible functionality of the top level, make them a perfect moving solution for any task.

Management Systems like Yardi, RealPage, and Lead2Lease

YoKartz is doing a pilot program in Southern California

to give you a quick, easy, and accurate way of creating guest

with a limited number of prototypes available. Best of all,

cards and track your tour traffic. CheckpointID is designed

there is no cost to install our system, so contact us today to

to make your life easier…and our powerful integration

set up a free consultation, so your community can benefit

serves just that purpose!

from YoKartz.

58

www.CheckpointID.com

www.yokartz.com

Gabe@CheckpointID.com

Olga Biedak, Co-Founder

Apartment News

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April 2020

PRODUCT & SERVICE COUNCIL’S

Service Provider Directory (Please see Product & Service Council Contact Index for contact information) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

Access Control Solutions

Appliances Sales, Service & Leasing

A.S. Wise, Inc. Kastle Systems

ACE Commercial Laundry Equipment, Inc. Appliance Warehouse Consolidated Appliance Rentals Expressions Home Gallery L and D Appliance Corp.

National Service Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Accounting Services Ascent Multifamily, LLC HMWC, CPAs & Business Advisors

Accounting Software Ascent Multifamily, LLC Entrata HENRI Yardi Systems Inc.

Asphalt Sales & Service M & M Contracting, Inc. Rose Paving LLC

Antimicrobial Services BioSweepOC

Apartment Market Research Data ALN Data Apartment SEO CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Yardi Systems Inc.

AMS Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. MTD Kitchen The Cabinet Depot, Inc.

Law Offices of Sam Chandra, APC Duringer Law Group, PLC Fisher & Phillips Kimball, Tirey & St. John LLP Company Newmeyer & Dillion, LLP ReassureRent David S. Schonfeld, A Professional Law Corp.

The Judge Law Firm Wesierski & Zurek, LLP

Carpet Sales & Service Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Cleaning Service Titanium Restoration Services Company

Coin-Operated Laundry Equipment

Awnings

apartments.com RentPath Zillow Group Rentals

Bath Restoration or Renovations

Andersen Cabinets Buffalo Maintenance, Inc. The Cabinet Depot, Inc. MTD Kitchen S M Painting Corp.

South Coast Construction & Repair The Door & Window Company

Attorneys

Can-Do Windows & Doors

ARIZE CallTek, Inc. Kairos Investment Management Company LaundryUp Red Capital Group Renter’s Legal Liability RokitNow Titanium Restoration Services Company Vesync

Cabinets/Refinishing

Carpentry

Apartment Rental Publications & Services

Apartment/Student Housing

PAS Purchasing Solutions

DryMaster HARBRO Emergency Services and Restoration

DryMaster Anyone Home Entrata

Buying Group

Asbestos

Acoustic Ceiling Removal Answering Service

Spicer Mechanical Water Heater Man, Inc.

ACE Commercial Laundry Equipment, Inc. All Valley Washer Service Inc. Appliance Warehouse CSC Service Works Excalibur Laundries L and D Appliance Corp.

National Service Company R&B Wholesale Distributors, Inc. WASH Multi Family Laundry Systems

Baldwin Construction Buffalo Maintenance, Inc. Cabinet Masters and Design California Bath Restoration FSI Construction HandyCrew Services, Inc. South Coast Construction & Repair Symmons Titanium Restoration Services Company

Collections Duringer Law Group, PLC David S. Schonfeld, Attorney at Law Kimball, Tirey & St. John LLP Company

Boiler Systems Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County DCM Services, Inc ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc.

April 2020

Commercial Gas Grills AEI Corporation

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PSC Service Provider Directory — continued on page 60

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PSC Service Provider Directory continued from page 59

Commercial Patio Heaters AEI Corporation

Communications CallTek, Inc. Cox Communications ICF for SoCalGas Multifamily Energy Efficiency Rebates TouchPoint

Concrete Maintenance & Repair AMS Construction Buffalo Maintenance, Inc. Harvest Landscape Enterprises, Inc. M & M Contracting, Inc. OC Concrete LLC Rose Paving LLC

Construction AAA Restoration AMS Construction Angelo Termite and Construction Baldwin Construction Buffalo Maintenance, Inc. Buildian Construction Services, Inc. FSI Construction HandyCrew Services, Inc. Harvest Landscape Enterprises, Inc. Ingersoll Rand KD Electric Company McCormack Roofing Weatherproofing & Construction Newport Exterminating OC Concrete LLC Optimum Seismic, Inc. Rose Paving LLC

Consulting Ascent Multifamily, LLC Flood Relief Specialists H & S Wealth Management/Centaurus Financial ICF for SoCalGas Multifamily Energy Efficiency Rebates Investment Capital Real Estate

Drain Cleaning Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air LA Hydro-Jet & Rooter Service, Inc. Specialized Pipe Technologies Total Rooter & Plumbing

Draperies/Blinds/Window Coverings Apex Window Décor Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Furniture Rental

Electrical

Mesa Artificial Turf/Garage Doors

KD Electric Company Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

General Contractor

American Environmental Specialists, Inc. Energx Controls Inc. Mesa Artificial Turf/Garage Doors

Angelo Termite and Construction Baldwin Construction BluSky Restoration Contractors, LLC Buffalo Maintenance, Inc. Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting FSI Construction HandyCrew Services, Inc. OC Concrete LLC PRC Restoration Service First Restoration Inc. S M Painting Corp.

Environmental Services

Graphics

Alliance Environment Group/Airtek Indoor Air Solution American Environmental Specialists, Inc. BioSweepOC HARBRO Emergency Services and Restoration Pacific Environnemental & Abatement Solutions, Inc. Strategic Sanitation Services

Direct Signs and Designs

Estate Planning

Heating & Air Conditioning

Kimball, Tirey & St. John LLP Company

Coast Plumbing, Heating & Air Expressions Home Gallery HandyCrew Services, Inc. Ingersoll Rand L and D Appliance Corp.

R&B Wholesale Distributors, Inc. Spicer Mechanical

Energy Management YoKartz LLC

Electric Vehicle Products & Services Yardi Systems Inc.

Environmental Consulting & Training

Evictions

Countertops

Buffalo Maintenance, Inc. D & D Technologies Gate Hardware

Apartment News

Interior Logic Group Property Services Urban Surfaces

Garage Doors

Fencing & Gates

60

Flooring

Multi Team Services

AMS Construction

Alan Smith Pools AMS Construction Buffalo Maintenance, Inc. McCarthy Roofing Smalley & Company WICR Waterproofing & Decking

Opti-Fit Fitness Solutions Promaxima Strength & Conditioning

AFR Furniture Rental

ReassureRent

Financial Planning HMWC, CPAs & Business Advisors

Deck Coatings, Magnesite Repairs, Waterproofing

Fitness Equipment

Duct Cleaning

Content Restoration

Buffalo Maintenance, Inc. The Cabinet Depot, Inc. California Bath Restoration MTD Kitchen

Millan’s Restoration, Inc. PRC Restoration Restoration Management Company Service First Restoration Inc.

Fire Safety Black Bird Fire Protection, Inc.

Fire & Flood Restoration BioSweepOC BluSky Restoration Contractors, LLC Commercial Restoration Company DryMaster HARBRO Emergency Services and Restoration

www.aaoc.com

April 2020

Handyman Buffalo Maintenance, Inc. HandyCrew Services, Inc. S M Painting Corp.

Insurance Brian Berg Insurance Services, Inc. Brian Case Insurance Agency Inc. Deans & Homer, Renter’s Insurance Dick Wardlow Insurance Brokers Entrata Farmer’s Insurance — Theresa Simes Agency Flood Relief Specialists FMN Capital H & S Wealth Management/Centaurus Financial Hackett Insurance Services — Farmers Insurance ISU — The Olson Duncan Agency

NFP Property & Casualty ReassureRent Rey Insurance Services, Inc. The Liberty Company Brokers, Inc.

Interior Design Straight Designs

Internet Services Apartment SEO apartments.com Cox Communications RentPath Zillow Group Rentals

Investments Morgan Skenderian Investment Real Estate Group Company

Janitorial Strategic Sanitation Services

Kitchen Renovations Baldwin Construction Buffalo Maintenance, Inc. The Cabinet Depot, Inc. Cabinet Masters and Design California Bath Restoration MTD Kitchen Symmons

Maintenance, Repairs, Products Buffalo Maintenance, Inc. CallTek, Inc. Evolution Building Efficiency FSI Construction HandyCrew Services, Inc. Homasote ICF for SoCalGas Multifamily Energy Efficiency Rebates Ingersoll Rand KD Electric Company WICR Waterproofing & Decking Yardi Systems Inc.

Lighting KD Electric Company

Magnesite Repairs Buffalo Maintenance, Inc.

Mailboxes Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc.

Ameri-Cal Repipe and Plumbing, Inc. Ameri-Cal Repipe and Plumbing, Inc. Bluefrog Plumbing + Drain of Orange County California Rooter & Plumbing Coast Plumbing, Heating & Air ICF for SoCalGas Multifamily Energy Efficiency Rebates Ironwood Plumbing, Inc. Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Specialized Pipe Technologies Sustainable Solutions Int. Symmons Total Rooter & Plumbing

Mold Remediation American Environmental Specialists, Inc. BioSweepOC DryMaster HARBRO Emergency Services and Restoration Millan’s Restoration, Inc. Service First Restoration Inc.

Moving & Mobile Storage

Pool/Spa Service & Repair Alan Smith Pools Clear Expectations, Inc.

Multi-Family Advisory Services

Alfa Investments & Loans Berkadia CBRE Multifamily SoCal – Dan Blackwell & Team Chase Multifamily Lending Citizens Business Bank Diversified Mortgage Company Opus Bank Red Capital Group Redwood Mortgage Sabal Capital Partners The Bank of Southern California

Pipe Restoration Plumbing, Contractors & Supplies

BrightView Landscape Services, Inc. Harvest Landscape Enterprises, Inc. Richard Cohen Landscape

Lending Institutions

Community Pet Solutions

Direct Signs and Designs Geiger Promotional Products Company Jetty RentVision Zumper

Yardi Systems Inc.

Pacific Environnemental & Abatement Solutions, Inc.

Pet Waste

Marketing

Landscapes/Hardscapes

Lead Removal

Greentech Heat Solutions IPM Tech Pest & Termite Management Lloyd Pest Control Newport Exterminating Pacific Pest Control Inc Skyline Pest Control The Bee Man

CheckpointID

Private Investigations FPK Security, Inc.

Odor Removal

Property Management

BioSweepOC Millan’s Restoration, Inc. Specialized Pipe Technologies Strategic Sanitation Services

Outdoor Furniture & Refinishing Alan Smith Pools Patio Guys

Paint Sales & Service Behr Paint Buildian Construction Services, Inc. EmpireWorks Reconstruction and Painting HandyCrew Services, Inc. R&B Wholesale Distributors, Inc. S M Painting Corp.

West Coast Drywall & Paint

Patio Covers Can-Do Windows & Doors

Pest Control Access Exterminator Service, Inc. Accuracy Plus Termite & Pest Control Angelo Termite and Construction Bugs Away Exterminators Coasterra Pest Control

April 2020

AIM Properties Allen Properties API Property Management CallTek, Inc. Consensys Property Management Company DM Smithco Dunlap Property Group Entrata JLE Property Management L’Abri Management, Inc. LoCali Management Group The Management Works Prestige Property Management ProActive Realty Investments Reynolds Realty Advisors Roberts Management & Investments Satellite Management Company South Coast Real Estate & Property Management Sullivan Property Management SVN / Vanguard — Cameron Irons Westminster Asset LLC WIRE Associates

PSC Service Provider Directory — continued on page 62

www.aaoc.com

Apartment News

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PSC Service Provider Directory continued from page 61

Property Management Software ARIZE Anyone Home Appfolio, Inc. Ascent Multifamily, LLC HENRI Parking Boss Rentler ResMan RokitNow Vesync Yardi Systems Inc.

EmpireWorks Reconstruction and Painting FSI Construction Millan’s Restoration, Inc. Service First Restoration Inc. WICR Waterproofing & Decking

Recycling Strategic Sanitation Services

Resident Screening Rentler Yardi Systems Inc.

Resident Services

Trash Services Strategic Sanitation Services Valet Living

Tree Service Harvest Landscape Enterprises, Inc.

Utilities & Sub Metering Conservice ICF for SoCalGas Multifamily Energy Efficiency Rebates Livable Southern California Edison Multi Family Program Southern California Regional Energy Network Company

Entrata FunFlicks Outdoor Movies

Vending Machines

Property Management Staffing & Training

Roofing

Approved Real Estate Career Strategies JWilliams Staffing NPM Staffing an InterSolutions Company PM Staffing Renoir Staffing, LLC The Liberty Group

Video Commercials

AMS Construction Buildian Construction Services, Inc. Guardian Roofs by Sudduth Construction Inc. McCarthy Roofing McCormack Roofing Weatherproofing & Construction ProWest LLC Royal Roofing.com (RWS&P, Inc.)

NPM Staffing an InterSolutions Company

Rain Gutters

Security Services/Patrol Services

Water Heaters

Argos Homes Systems McCarthy Roofing

ADT Multifamily ARIZE California Safety Agency CallTek, Inc. FPK Security, Inc. USGI — Upland Group Village Patrol, Inc. Vesync Yardi Systems Inc.

ACT, Inc. D’MAND Kontrols Systems California Rooter & Plumbing Coast Plumbing, Heating & Air DCM Services, Inc FAST Water Heater Company ICF for SoCalGas Multifamily Energy Efficiency Rebates Orco Apartment Supply, Inc. R&B Wholesale Distributors, Inc. Total Rooter & Plumbing Water Heaters Only, Inc. Water Heater Man, Inc.

Real Estate/Investments 1031 Crowdfunding, LLC Alfa Investments & Loans CBRE Multifamily SoCal – Dan Blackwell & Team Cushman & Wakefield — The Bridge Multifamily Team Direct 1031 Exchange DM Smithco Gorman & Associates H & S Wealth Management/Centaurus Financial Investment Capital Real Estate Kairos Investment Management Company Marcus & Millichap Morgan Skenderian Investment Real Estate Group Company Orange Coast Title Company Prestige Property Management ProActive Realty Investments Realtors Commercial Alliance of Orange County (RCAOC) SVN / Vanguard — Cameron Irons WIRE Associates

Real Estate Broker CBRE Multifamily SoCal – Dan Blackwell & Team KW Commercial Morgan Skenderian Investment Real Estate Group Company

Reconstruction A-Rising Builders AAA Restoration AMS Construction Baldwin Construction Commercial Restoration Company

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Signage Direct Signs and Designs

Staffing Service

Yardi Systems Inc.

Video Surveillance Alpha Video Surveillance Assure by Remote Ally Bastion Security Kastle Systems

Waterproofing

Sustainability/Green Energy

AAA Restoration AMS Construction McCormack Roofing Weatherproofing & Construction S M Painting Corp.

Smalley & Company WICR Waterproofing & Decking

NextLevel Optima

Water Removal

Tax & Financial Planning

ATI DryMaster Millan’s Restoration, Inc.

Approved Real Estate

Surface Restoration AMS Construction

FMN Capital H & S Wealth Management/Centaurus Financial HMWC, CPAs & Business Advisors

Website Development/Online Advertising

Telecommunications

Apartment SEO

Boingo Wireless, Inc. Cox Communications

Windows & Doors

Towing Dedicated Transportation Services TO’ and MO’ Towing

www.aaoc.com

April 2020

Bear Windows Inc. Can-Do Windows & Doors Mesa Artificial Turf/Garage Doors Milgard Windows & Doors The Door & Window Company

PRODUCT & SERVICE COUNCIL’S Service Provider Directory

Contact Index

(Please see Product & Service Council Service Provider Directory for Listings of Services) All Product & Service Council Members have signed a Code of Ethics stating that they shall provide the rental-housing industry with the highest standard of integrity, honesty and professionalism.

1031 Crowdfunding, LLC Edward Fernandez 1 Spectrum, Pointe, Suite 320 Lake Forest, CA 92630 (844) 533-1031 edfernandez@1031crowdfunding.com

See the Advertisers Index on Page 78 for the location of our ad.

A-Rising Builders Emma Zaboth 151 Kalmus Drive#H6 Costa Mesa, CA 92626 (949) 239-0198 emma@arisingbuilders.com — www.arisingbuilders.com A.S. Wise, Inc. Jean Sabga 15150 Transistor Lane Huntington Beach, CA 92649 (714) 891-1501 jsabga@aswise.net — www.aswise.net

AAA Restoration Tony Munio 29850 2nd Street Lake Elsinore, CA 92532 (951) 471-5828 tony@aaa-restoration.com — www.aaa-restoration.com Access Exterminator Service, Inc. Roger Sonnenfeld 2244 N. Pacific St. Orange, CA 92865 (714) 630-6310 roger@accessext.com — www.accessext.com

Accuracy Plus Termite & Pest Control John Claypool 2784 Saturn Street, Suite F Brea, CA 92821 (714) 961-1260 info@accuracypluscalifornia.com ACT, Inc. D’MAND Kontrols Systems Larry Acker 3176 Pullman Street, Suite 119 Costa Mesa, CA 92626 (714) 668-1200 larrya@gothotwater.com.com ADT Multifamily Christopher Martin 4161 E. La Palma Ave. Anaheim, CA 92807 (714) 858-1344 cnmartin@adt.com

See the Advertisers Index on Page 78 for the location of our ad.

ACE Commercial Laundry Equipment, Inc. Multi-Housing Division 14404 Hoover Street Westminster, CA 92683 (714) 897-4342 acelaundry@gmail.com — www.acelaundry.com

Provide Sales, Service, Leasing & Parts for Coin-Op Laundry Equipment.

See the Advertisers Index on Page 78 for the location of our ad.

April 2020

We provide home automation, security systems, keyless door locks & smart thermostats.

PSC Contact Index — continued on page 64

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63

PSC Contact Index — continued from page 63

AEI Corporation George Speicher 2641 Du Bridge Ave. Irvine, CA 92606 (949) 474-3070 gspeicher@aeicorporation.com — www.aeicorporation.com

Defining the commercial outdoor grill and patio heat experience since 1966.

AFR Furniture Rental Stacey Reyes 3330 Garfield Avenue Commerce, CA 90040 (323) 248-8030 sreyes@rentfurniture.com AIM Properties Don St. John 531 E. Chapman Avenue Orange, CA 92866 (714) 633-2344 don@aimproperties.net — www.aimproperties.net Alan Smith Pools 227 W Carleton Ave Orange, CA 92867 (877) 607-6657 kevin@alansmithpools.com All Valley Washer Service Inc. John Cottrell 15008 Delano St. Van Nuys, CA 91411 (800) 247-1100 john@allvalleywasher.com — www.allvalleywasher.com

Allen Properties Frank Allen/Paul Allen/Jessica Siderius 1 Orchard Road, Suite #230 Lake Forest, CA 92630 (949) 768-6850 frank@allenproperties.net — www.allenproperties.net Property Management Services/Investments.

Alliance Environment Group/Airtek Indoor Air Solution 900 W. 10th St. Azusa, CA 91702 Ph: (626)663-3500 billwood@alliance-enviro.com ALN Data Samantha Wallace 2611 Westgrove Drive, Suite 104 Carrollton, TX 75006 (972) 931-2553 x 218 Samantha@alndata.com — www.alndata.com Apartment data and market research.

Alfa Investments & Loans Eddie Luna 19 W 3rd St Santa Ana, CA 92701 (714) 981-7177 info@alfalending.com Alpha Video Surveillance 50000 Birch Street, Suite 3000 Newport Beach, CA 92660 (702) 859-9020 d.martinez@aplhavs.com Ameri-Cal Repipe and Plumbing, Inc. Joe Caggiano 6900 Knott Ave., Suite J Buena Park, CA 90621 (714) 694-5954 americalplumbing@yahoo.com

American Environmental Specialists, Inc. Mr. James F. McClung, Jr. 15183 Springdale Street Huntington Beach, CA 92649 (714) 379-3333 admin@aeshb.com

Consultant: Mold Investigations/Recommendations, Asbestos/Lead Testing, Training. See the Advertisers Index on Page 78 for the location of our ad.

AMS Construction 1159 Iowa Ave., Ste. K Riverside, CA 92507 (833) 267-7663 info@amsroofingconstruction.com

See the Advertisers Index on Page 78 for the location of our ad.

Andersen Cabinets Brian Wang 1250 Philadelphia Street Pomona, CA 91766 (909) 895-8818 brian@andersencabinets.com — www.andersencabinets.com Angelo Termite and Construction Gregg Traum 16161 Scientific Way Irvine, CA 92618 (800) 589-8809 info@angelotermite.com Anyone Home Jaime Conde 25521 Commercentre Dr #100 Lake Forest, CA 92630 (949) 916-3919 lightson@anyonehome.com

Engagement and automation tools through Contact Center and CRM software.

Specializing in Multi-family, Affordable Housing & Home Owner Associations

501 N. Golden Circle Drive, Suite #208, Santa Ana, CA 92705

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April 2020

AP Staffing Blanca Garcia 1905 E. 17th Street, Suite 208 Santa Ana, CA 92705 (310) 295-2562 blanca@apstaffing.net — www.apstaffing.net API Property Management Margie Tabrizi 1400 Bristol St. N Ste-245-A Newport Beach, CA 92660 (714) 505-5200 margie@apipropertymanagement.com Apartment SEO Ronn Ruiz 100 W. Broadway Ave, Suite 425 Long Beach, CA 90802 (877) 309-7363 ronn@apartmentseo.com — apartmentseo.com

Advertising firm specializing in Websites, Search & Social Media Marketing.

apartments.com Renee England 18201 Von Karman Ave., Suite 550 Irvine, CA 92612 (714) 313-7621 rengland@apartments.com

#1 nationwide provider of information and advertising services.

Apex Window Décor Deepa Gorajia 1132 E. Katella Ave, Suite A16 Orange, CA 92867 (714) 532-2588 deepag@apexwindowdecor.com — www.apexwindowdecor.com See the Advertisers Index on Page 78 for the location of our ad.

Appfolio, Inc. 55 Castilian Dr Goleta, Ca 93117 (866) 648-1536 mindy.sorenson@appfolio.com Appliance Warehouse David Jepsen 3201 W. Royal Lane, Suite 300 Irving, TX 75063 (888) 572-7222 djepsen@appliancewhse.com Approved Real Estate

Jim Forde 4010 Barranca Pkwy, Suite 100 Irvine, CA 92604 (714) 875-0979 jim@approvedrealestateacademy.com

Argos Homes Systems Mr. James Van Dyke 11542 Knott St., Suite B-5 Garden Grove, CA 92641 (714) 894-9534 argosjvandyke@hughes.net

Seamless aluminum rain gutters, fabric awnings, mirrored wardrobe closets. See the Advertisers Index on Page 78 for the location of our ad.

ARIZE Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 Chao.Wang@ArizeHub.com Ascent Multifamily, LLC 6655 S. Eastern Avenue, Suite 2800 Las Vegas, NV 89119 (702) 467-0789 mike@ascentmfa.com

Assure by Remote Ally Eddie Conlon 4431 Corporate Center Drive, Suite 121 Los Alamitos, CA 90720 (866) 439-0318 conlon@remoteally.com ATI 3360 La Palma Anaheim, CA 92806 (714) 412-0828 Kristen.attardo@ATIrestoration.com Baldwin Construction Stephanie Harrison 464 Cataract Avenue, Suite A San Dimas, CA 91773 (909) 592-2292 sharrison@baldwincontrusction.net Bastion Security David Raske PO Box 231239 Portland, OR 97281 (800) 783-5700 draske@bastionsecurity.com — www.bastionsecurity.com Bear Windows Inc. George Torres 1055 W 7th Street Los Angeles, CA 90017 (888) 470-2645 info@bearwindows.com Behr Paint Lori Flores 1601 E. Saint Andrew Pl. Santa Ana, CA 92705-5044 (909) 248-5132 lorflores@behrpaint.com — www.behr.com

PSC Contact Index — continued on page 66

April 2020

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65

PSC Contact Index — continued from page 65

Berkadia Michael Thagard 2020 Main Street Irvine, CA 92614 (949) 422-0950 michael.thagard@berkadia.com BioSweepOC Rick Hatlelid 1121 Cleveland Court Lake Elsinore, CA 92530 (949) 445-4706 rkhatlelid@biosweep.com — www.biosweepoc.com

Organic all-surface protection of pathogens, fungi and mold for up to one year.

TR APTMagazine AD 2002PRINT.pdf 1

Black Bird Fire Protection, Inc. Julie Eyssallenne 10282 Trask Ave. Ste D Garden Grove, CA 92843 (714) 310-6132 juliee@blackbirdfire.com Bluefrog Plumbing + Drain of Orange County 17165 Von Karman, Suite 106 Irvine, CA 92614 (949) 762-2000 orangecounty@bluefrogplumbing.net BluSky Restoration Contractors, LLC 2345 N. Glassell St. Orange, CA 92865 (714) 788-0197 jlinares@goblusky.com 3/5/20

1:05 PM

Boingo Wireless, Inc. Christopher Vargas 10960 Wilshire Blvd, 23rd Floor Los Angeles CA 90024 (310) 586-5180 multifamily@boingo.com Brian Berg Insurance Services, Inc. Dyana Owens 23101 Lake Center Drive, Suite 335 Lake Forest, CA 92630 (888) 791-7069 dyana@bbisinc.com — www.bbisinc.com Brian Case Insurance Agency Inc. Brian Case 6707 S El Camino Real San Clemente, CA 92672 (949) 716-3643 bcase@farmersagent.com BrightView Landscape Services, Inc. Kristina Schafer 1960 S Yale St. Santa Ana, CA 92704 (949) 438- 8528 Kristina.SChafer@brightview.com Buffalo Maintenance, Inc. Mr. Frank Alvarez 206 N. State College Blvd.

Anaheim, CA 92806 (714) 956-8371 www.buffalomaintenance.com

See the Advertisers Index on Page 78 for the location of our ad.

Bugs Away Exterminators Craig Butler 210 E. Ellsworth Ave Anaheim, CA 92805 (714)290-1850 cbutler.bugsaway@gmail.com — www.bugsawayexterminators.com Commercial and residential pest control.

Buildian Construction Services, Inc. 621 South B Street, Suite B Tustin, CA 92780 (866) 504-0397 mark@buildianconstruction.com Cabinet Masters and Design 931 East Ball Rd. Anaheim, CA 92805 (714) 722-4433 cabinetmaster2@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

California Bath Restoration Carly Camacho 1920 E. Warner Ave., Suite 3P Santa Ana, CA 92705 (949) 263-0779 ccamacho@calbath.com

Complete kitchen and bath restoration and refinishing company.

California Rooter & Plumbing Mr. Mark Fowler 1905 E. Deere Ave. Santa Ana, CA 92705 (949) 222-2202

Plumbing and drain cleaning services. See the Advertisers Index on Page 78 for the location of our ad.

California Safety Agency Darrell Cowan 8932 Katella, Suite 108 Anaheim, CA 92804 (866) 996-6990 dcowan@csapatrol.com — www.csapatrol.com CallTek, Inc. 2640 Main Street Irvine, CA 92614 (949) 767-9809 ron.turner@calltekcenter.com

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April 2020

Can-Do Windows & Doors Jason Albany 151 Kalmus Sr, Suite J-2 Costa Mesa, CA 92626 (714) 752-3407 j@candoremodeling.com Career Strategies Ashley Loya 575 Anton Blvd, Suite 630 Costa Mesa, CA 92626 (949) 251-8811

CSI recruits, staffs and in some cases trains their candidates for all onsite positions.

Conservice Matt Gordon 750 S. Gateway Dr. River Heights, UT 84321 (866) 947-7379 communications@conservice.com Consolidated Appliance Rentals Taylor Terheggen 620 W. 135th Street Gardena, CA 90248 (310) 804-8774 taylort@apprents.com — www.apprents.com

CBRE Multifamily SoCal – Dan Blackwell & Team Daniel Blackwell 3501 Jamboree Road, Suite 100 Newport Beach, CA 92660 (949) 307-8319 dan.blackwell@cbre.com — www.cbre.com/invocmultifamily

CoreLogic Lakiska Finger PO Box 9226 Coppell, TX 75019-9254 (510) 285-3983 lfinger@corelogic.com — www.corelogic.com

We are the leading screening and risk management provider for the multifamily industry.

Cox Communications Alicia Gray 27121 Towne Centre Dr, Suite 125 Foothill Ranch, CA 92610 (949) 563-8163 alicia.gray@cox.com

PSC Contact Index — continued on page 68

Orange County multifamily investment property sales and 1031 exchanges.

See the Advertisers Index on Page 78 for the location of our ad.

Chase Multifamily Lending 3 Park Plaza, Suite 1000 Irvine, CA 92614 (866) 937-7199 www.chase.com/mfl CheckpointID Gabe Jones 4100 Midway Road, Suite 1165 Carrolton, TX 75007 (757) 618-3918 emily@checkpointid.com Citizens Business Bank Michael Duran 2650 E. Imperial Highway Brea, CA 92821 (714) 996-8150 mduran@cbbank.com — www.cbbank.com

Business Banking, Apartment Loans/Commercial Loans.

Clear Expectations, Inc. Michael West 2372 Morse Avenue, Suite 505 Irvine, CA 92614 (949) 316-1116 mwest@clearexpectations.net www.clearexpectations.net/orange-county Coast Plumbing, Heating & Air Matt McGhee 17390 Mt. Cliffwood Circle Fountain Valley, CA 92708 (800) 882-6278 Coasterra Pest Control 1525 Mesa Verde Dr E #225 Costa Mesa, CA 92626 (714) 551-6730 Commercial Restoration Company Jeff Mandell 9541 W. Ball Road Anaheim, CA 92804 (858) 922-3219 j.mandell@crcmail.com Community Pet Solutions 5609 Seashore Drive Newport Beach, CA 92701 (949) 288-0080 jed@communitypetsolutions.com Consensys Property Management Company Laurel Dial 1380 S. Anaheim Blvd Anaheim, CA 92805 (714) 772-4400 laureld@consensyspm.com — www.consensyspm.com

9350 Narnia Drive Riverside, CA 92503 LIC #975880

Imperial Roof Management, Inc, a Residential, Commercial/HOA, and Apartments roof & rain gutter maintenance business has been providing services to all of Southern California. We specialize in management properties to assist property managers and building owners in ensuring their roof & gutter system maintenance are up to date.

We offer roof preventive maintenance, roof leak repairs, seamless 5” and 6” rain gutter installations, repairs, and cleanings. Call us today!

(951) 509-9321 or (888) 642-3070 service@imperialroofmanagement.com

www.imperialroofmanagement.com

April 2020

www.aaoc.com

Apartment News

67

Deans & Homer, Renter’s Insurance Debbie Halverson 110 E. Wilson Ave., Suite 102 Fullerton, CA 92832 (800) 345-2054 debbieh@deanshomer.com — www.InsureYourStuff.com Dedicated Transportation Services Richard Rodrigues 13700 Harbor Blvd., Suite B Garden Grove, CA 92843 (714) 371-3034 richthetowguy@yahoo.com www.dedicatedtransportationservices.com Dick Wardlow Insurance Brokers Matt Wardlow 233 High Street Moorpark, CA 93021 (805) 553-0505 x 320 mattw@wardlowinsurance.com — www.wardlowinsurance.com Insurance brokers specializing in apartments and commercial property.

Direct 1031 Exchange 7900 East Union Ave, Suite 1100 Denver, CO 80237 (720) 358-1031 gflater@direct1031exchange.com Direct Signs and Designs Stephen Flood 5151 Golden Foothill Pkwy, Suite 110 El Dorado Hills, CA 95762 916-941-8046 courtney@directsd.com Diversified Mortgage Company Mike Meisenbach 2081 Business Center Drive, Suite 155 Irvine, CA 92612 (949) 706-4691 info@diversifiedmortgageco.com

PSC Contact Index — continued from page 67 CSC Service Works Grace Madrid 14426 Bonelli Street City of Industry, CA 91746 (800) 954-9000, ext. 54302 gmadrid@cscserviceworks.com

CSC ServiceWorks delivers industry-leading laundry solutions to the multifamily industry.

Cushman & Wakefield — The Bridge Multifamily Team Mark Bridge 18111 Von Karman Ave, Suite 1000 Irvine, CA 92612 (949) 372-4888 Mark.bridge@cushwake.com See the Advertisers Index on Page 78 for the location of our ad.

D & D Technologies Gate Hardware Rich Woodbeck 7731 Woodwind Drive Huntington Beach, CA 92647 (714) 500-5602 rwoodbeck@ddtechusa.com — www.ddtechglobal.com David S. Schonfeld, A Professional Law Corp.

801 E. Chapman Ave. Fullerton, CA 92831 (714) 871-9004 david@evictionlaw.com — www.evictionlaw.com

Specializing in residential and commercial evicitons with flat rates and prompt, professional service.

DCM Services, Inc David Carlson PO Box 400 Pico Rivera, CA 92056 (800) 504-7103 dcmservices400@gmail.com

DM Smithco Duane Van Handel 1940 W. Orangewood Ave., Suite 201 Orange, CA 92868 (714) 456-9147v456-9983 dvh@dmsmithco.com DryMaster Rachel Arndt 26021 Pala Dr., #150 Mission Viejo, CA 92691 (949) 492-1100 Info@drymaster.com Dunlap Property Group Paul Dunlap 801 E. Chapman Avenue Fullerton, CA 92831 (714) 879-0111 pdunlap@dpgre.com — www.dpgre.com Duringer Law Group, PLC Mr. Stephen C. Duringer, Esq. 181 S. Old Springs Road, 2nd Floor Anaheim Hills, CA 92809 (714) 279-1100, (800) 829-6994 toll free

Specializes in landlord/tenant law, debt collection, eviction.

See the Advertisers Index on Page 78 for the location of our ad.

Water damage restoration for clean, grey, sewage mitigation of in, under and around structures.

EmpireWorks Reconstruction and Painting Chet Oshiro 1682 Langley Ave. Irvine, CA 92614 (888) 278-8200 coshiro@empireworks.com — www.empireworks.com

PSC Contact Index — continued on page 70

See the Advertisers Index on Page 78 for the location of our ad.

Sondance Painting 1132 E. Katella Avenue, Suite A-16 Orange, CA 92867 Phone (714) 532-2588 • Fax (714) 532-2466 www.apexwindowdecor.com Family owned for generations!

NO HIDDEN COSTS

Vertical Blinds Pricing

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66"

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Free Delivery & Estimates Custom Sizes Available PVC colors: White, Off-White Wand control PVC or Decorative Fauxwood Valance options

Also Available: • Fauxwood Blinds • Woven Wood Shades • Aluminum Mini Blinds

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Apartment News

• Roller Shades • Shutters • Vinyl Mini Blinds

www.aaoc.com

April 2020

APARTMENT– RESIDENTIAL COMMERCIAL INTERIOR – EXTERIOR FULL JANITORIAL, MAINTENANCE & CLEAN UP SERVICES

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(714) 282-0174 731 W. Taft Avenue Orange, California 92865

Mon. – Fri. 9:00 A.M. to 5:00 P.M. Closed Saturday & Sunday LICENSE #1014622

April 2020

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Apartment News

69

PSC Contact Index — continued from page 68 Energx Controls Inc. Tim Krause 6168 James Alan St. Cypress, CA 90630 (714) 336-9805 energxsolar@gmail.com Solar Thermal services

Entrata 4205 Chapel Ridge Road Lehi, UT 84043 (801) 735-6988 jlewis@entrata.com Excalibur Laundries Janana Pisano 4 Hutton Centre Drive, Suite 750 Santa Ana, CA 92707 (949) 266-7000 jkpisano@excaliburlaundries.com — www.excaliburlaundries.com Expressions Home Gallery Sherri Galusha 17138 Von Karman Ave Irvine, CA 92614 (949) 271-2085 srgalusha@morsco.com Major appliances for apartments.

Farmer’s Insurance — Theresa Simes Agency Terri Simes 17155 Newhope Street #F Fountain Valley, CA 92708 (714) 966-3000 tsimes@farmersagent.com — www.farmersagent.com/tsimes Insurance for apartments, business, auto, home, life, etc.

See the Advertisers Index on Page 78 for the location of our ad.

FAST Water Heater Company 11715 North Creek Parkway South, Unit C-106 Bothell, WA 98011 (866) 554-2448 atyler@fastwaterheater.com Fisher & Phillips 2050 Main Street, Suite 100 Irvine, CA 92614 (949) 851-2424 cbaran@laborlawyers.com Flood Relief Specialists Lexi O’Leary PO Box 136 Lincoln, MI 48740 (989) 724-6622 lexi@frspecialists.com

See the Advertisers Index on Page 78 for the location of our ad.

FMN Capital John Merwin 26041 Acero Mission Viejo, CA 92691 (949) 455-0300 john.merwin@fmncc.com

We supply all financial needs.

FPK Security, Inc. Steve Flamm P.O. Box 55597 Valencia, CA 91355 (800) 459-4068 stevef@fpksecurity.com FSI Construction Kelly Martin 4339 Corporate Center Dr. North Las Vegas, NV 89030 (972) 880-5171 kelly@fsiconstruction.com

FunFlicks Outdoor Movies Chad Hunter 11000 Brimhall, Suite 56 Bakersfield, CA 93312 (877) 263-0480 chad@funflicks.com Geiger Promotional Products Company Stephanie Haydon 17822 17th St, Suite 312 Tustin, CA 92780 (714) 913-2019 shaydon@geiger.com Go-Staff, Inc. Scott Crumrine 8798 Complex Drive San Diego, CA 92123 (858) 292-8562 Scott@go-staff.com — www.go-staff.com Gorman & Associates Sonya Loera PO Box 325 Brea, CA 92822 (714) 255-9998 info@wrgorman.com

See the Advertisers Index on Page 78 for the location of our ad.

Greentech Heat Solutions Tom Allen 4010 San Antonio Rd. Yorba Linda, CA 92886 (951) 833-6860 tom@greentechheat.com — www.greentechheat.com Heat treatment equipment & training for bedbugs.

Guardian Roofs by Sudduth Construction Inc. Helen Tredo 1010 N. Batavia St., Suite F Orange, CA 92867 (714) 633-3619 guardianroofsbookkeeping@gmail.com — www.guardianroofs.com Roofing systems for residential and commercial property for over 30 years.

See the Advertisers Index on Page 78 for the location of our ad.

AMS CONSTRUCTION “Your Trusted Partners”

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Commercial Roofing Residential Roofing Structural Repairs PVC TPO Tile Shingle Fluid Applied System

www.amsroofingconstruction.com LIC# 992388

Call for a FREE Inspection!

info@amsroofingconstruction.com

833-267-7663

Rated #1 Construction Company in Southern California!

Excellent Customer Service & Competitive Pricing!

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HARBRO Emergency Services and Restoration Christina Winstead 2750 Signal Pkwy.

Signal Hill, CA 90755 (562) 528-8000 Christina.winstead@harbro.com Harvest Landscape Enterprises, Inc. Christy Babbitt 2339 N Batavia St. Orange, CA 92865 (714) 273-5335 christy@hlei.us – www.hlei.us

Landscape maintenance, Arbor care, irrigation management, landscape design & construction.

HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com H & S Wealth Management/Centaurus Financial Marcel Pahmer 2900 Bristol Street, Suite B-104 Costa Mesa, CA 92626 (714) 975-9033 mpahmer@cfiemail.com We help homeowners defer or reduce capital gains taxes.

Hackett Insurance Services — Farmers Insurance Rick Hackett 33161 Camino Capistrano, Suite K2 San Juan Capistrano, CA 92675 (949) 943-3610 rhackett196@gmail.com — www.farmersagent.com/rhackett

Provide insurance consulting & coverage.. See the Advertisers Index on Page 78 for the location of our ad.

HandyCrew Services, Inc. Hector Barragan 1400 N Jefferson St, Suite E Anaheim, CA 92807 (714) 509-5045 hector @ochandycrew.com

See the Advertisers Index on Page 82 for the location of our ad.

HENRI Dan Vonderheide 15230 N. 75th St. #1030 Scottsdale, AZ 85260 (262) 337-3999 dan@henrihome.com — www.henrihome.com HMWC, CPAs & Business Advisors David Eisenman 17501 17th St., Suite 100 Tustin, CA 92780 (714) 505-9000 david@hmwccpa.com Homasote Miriam Bonilla 932 Lower Ferry Road Trenton, NJ 08628 (800) 257-9491 mbonilla@homasote.com Building Products & manufacturer

ICF for SoCalGas Multifamily Energy Efficiency Rebates Leslie Diaz-Villavicencio 555 W. 5th Street, Suite 3100 Los Angeles, CA 90013 (213) 312-1716 multifamilyrebates@icf.com Ingersoll Rand Jesse Estrada 11927 Ottawa Pl. #90 Chino, CA 91710 (909) 306-9390 jesse.estrada@irco.com Interior Logic Group Property Services 14830 Desman Road La Mirada, CA 90638 (562) 222-2382 johnvirgin@interiorlogicgroup.com Investment Capital Real Estate Ignacio Diaz, Jr. 1 Park Plaza, Suite 600 Irvine, CA 92614 (949) 201-8817 id@investmentcapitalre.com — www.investmentcapitalre.com Specializing in the purchase, sale and 1031 exchange of apartment buildings.

IPM Tech Pest & Termite Management P.O. Box 890 Ontario, CA 91762 909-625-1720 george@ipmservicesnow.com Ironwood Plumbing, Inc. Carl Ludwig 101 S. Kraemer Blvd., Suite 100 Placentia, CA 92870 (877) 484-7575 carl@ironwoodplumbing.com — www.ironwoodplumbing.com ISU — The Olson Duncan Agency Jim Kinmartin 25550 Hawthorne Blvd #203 Torrance, CA 90505 (310) 373-6441 jim@olsonduncan.com — www.olsonduncan.com

Jetty Zakk Adoum 37 W 20th Street, #1101 New York, NY 10011 (240) 422-1965 zakk.adoum@jetty.com JLE Property Management Denise Arredondo 202 E Broadway Anaheim, CA 92805 (714) 778-0480 www.jle1.com — denise@jle1.com

Kastle Systems 1090-1092 N. Tustin Ave Anaheim, CA 92807 (626) 238-3082 hchien@kastle.com KD Electric Company Derrick Laughlin 17071 E. Imperial Hwy., Suite A6 Yorba Linda, CA 92886 (714) 223-2700 derrick@kdelectric.com — www.kdelectric.com

See the Advertisers Index on Page 78 for the location of our ad.

Kairos Investment Management Company Jon Needell 30242 Esperanza Rancho Santa Margarita, CA 92688 (949) 709-8888 jneedell@kimc.com — www.kimc.com

Electrical wiring & installation for remodels, tenant improvements, new constructions & additions.

PSC Contact Index — continued on page 72

If you don’t advertise, something terrible will happen…

nothing To discover the benefits of advertising in Apartment News magazine, contact Debbie DiBernardo at

(714) 245-9500

Independent insurance brokerage representing commercial building owners and operators.

J Williams Staffing Lisa Wetzel 18881 Von Karman Avenue, Suite 1050 Irvine, CA 92612 (949) 250-1923 lisaw@jwilliamsstaffing.com

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PSC Contact Index — continued from page 71

Kimball, Tirey & St. John LLP Company Deborah Biggs 2040 Main St., Suite 500 Irvine, CA 92614 (800) 564-6611 deborah.biggs@kts-law.com KW Commercial Randy Combs 4010 Barranca Parkway, Ste 100 Irvine, CA 92604 (714) 658-3263 randycombs@kw.com

Livable Daniel Sharabi PO Box 475852 San Francisco, CA 94147 (877) 789-6027 comesave@livable.com — www.livable.com

MTD Kitchen Monica Nouriya 13213 Sherman Way North Hollywood, CA 91605 (818) 764-2254 monica@mtdkitchen.com

Lloyd Pest Control David Hinrichs 1331 Morena Blvd, #300 San Diego, CA 92110 (619) 843-6369 david.hinrichs@lloydpest.com LoCali Management Group Nathan Poth 6789 Quail Hill Pkwy, Ste 625 Irvine, CA 92603 (714) 747-9074 Nathan@livinglocali.com — www.livinglocali.com

Multi Team Services Laura Wallis 1501 E. Orangethorpe Ave. #120 Fullerton, CA 92831 (949) 518-2125 Laura.Wallis@SteadfastCo.com National Service Company Ms. Mary Ann Dillard 845 N Commerce St Orange, CA 92867 (714) 633-1811 mdnational@yahoo.com — www.apartmentlaundry.com

M & M Contracting, Inc. Stephen Marsden 3865 S. Main St. Santa Ana, CA 92707 (949) 293-2500 smarsden@mandmcontractinginc.com

Newmeyer & Dillion, LLP Rondi Walsh 895 Dove Street, 5th Floor Newport Beach, CA 92660 (949) 854-7000 rondi.walsh@ndlf.com Newport Exterminating Dara Kremer 16661 Millikan Ave Irvine, CA 92606 (949) 261-0700 darak@newportexterminating.com NEXT LEVEL Property Solutions, LLC Marie Kaplan 2030 Main Street, Suite 1300 Irvine, CA 92614 (949) 260-4775 mariek@nextlevel-ps.com — www.nextlevel-ps.com NFP Property & Casualty Eric R. Marrs 1551 Tustin Avenue, Suite 500 Santa Ana, CA 92705 (714) 975-8429 eric.r.marrs@nfp.com — www.nfp.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

L and D Appliance Corp.

Henry Hsu 11969 Telegraph Rd. Santa Fe Springs, CA 90670 (562) 946-1105 henryh@lndappl.com — www.lndappl.com L’Abri Management, Inc. 8141 E. Second Street, Suite 300 Downey, CA 90241 (714) 826-9972 www.labri-inc.com

Boutique style property management.

Full service property management provider for 16+ units.

LA Hydro-Jet & Rooter Service, Inc. Mrs. Lorrie Baldwin 10639 Wixom St Sun Valley, CA 91352 (800) 750-4426 lbaldwin@lahydrojet.com Landcare Logic Jalin Gerber 4925 Market Street San Diego, CA 92881 (951) 316-8002 jalin@landcarelogic.com — www.landcarelogic.com LaundryUp Howard Lee 1070 N. State College Blvd.

Anaheim, CA 92806 (714) 533-7835 hmlee_vp@yahoo.com — www.laundryup.com Law Offices of Sam Chandra, APC Sam Chandra 710 S. Myrtle Ave., Suite 600 Monrovia, CA 91016 (626) 305-0555 www.Ca-Eviction.com

Representing Landlords in California for Evictions and Collections with “PERSON TO PERSON” service.

Full service asphalt & concrete construction specializing in parking lot repair & ADA compliance issues.

Marcus & Millichap Jon Giannola 19800 MacArthur Blvd Ste 150 Irvine, CA 92612 (949) 419-3200 jgiannola@marcusmillichap.com

See the Advertisers Index on Page 82 for the location of our ad.

McCarthy Roofing Aaron Martin 625 W. Katella Ave. #29 Orange, CA 92867 (714) 538-3330 customerservice@mccarthyroofing.com

See the Advertisers Index on Page 82 for the location of our ad.

McCormack Roofing Weatherproofing & Construction Chris Maxey 1260 N. Hancock St. Suite 108 Anaheim, CA 92806 (714) 777-4040 chrism@mccormackroofing.com — www.mccormackroofing.com See the Advertisers Index on Page 78 for the location of our ad.

Mesa Artificial Turf/Garage Doors David Vento 4915 E Hunter Ave Anaheim, CA 92807 (714) 598-1996, Ext: 2232 dvento@mesagaragedoors.com Millan’s Restoration, Inc. Demetrius Lampkin 1415 E. McFadden Ave., Suite F Santa Ana, CA 92705 800-844-5419 info@millansrestoration.com Milgard Windows & Doors Mike Mills 26879 Diaz Road Temecula, CA 92590 (951) 536-0275 mikemills@milgard.com — milgard.com

Manufacturer, aluminum/vinyl/fiberglass replacement/new construction windows and doors

Morgan Skenderian Investment Real Estate Group Company 4590 Mac Arthur Blvd., Suite 260 Newport Beach, CA 92660 (949) 251.8800 md@morganskenderian.com

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

See the Advertisers Index on Page 78 for the location of our ad.

Commercial, Personal & Health Insurance.

NPM Staffing an InterSolutions Company Laura Aliberti 2400 East Katella Ave., Suite 800 Anaheim, CA 92806 (949) 307-1595 laliberti@npmstaffing.com — www.npmstaffing.com OC Concrete LLC Brandon Koslosky 4320 E La Palma Ave Anaheim, CA 92807 (714) 524-6067 brandon.occoncrete@gmail.com — www.occoncrete.net

Anything related to concrete See the Advertisers Index on Page 78 for the location of our ad.

Opti-Fit Fitness Solutions Eric Konz PO Box 6716 Folsom, CA 95763 (888) 601-4350 ekonz@opti-fit.com — www.opti-fit.com Optimum Seismic, Inc. Ali Sahabi 5508 S. Santa Fe Ave. Vernon, CA 90058 (323) 605-0000 asahabi@optimumseismic.com — www.optimumseismic.com See the Advertisers Index on Page 78 for the location of our ad.

Opus Bank Ed Padilla 19900 MacArthur Blvd., 12th Floor Irvine, CA 92612 (949) 757-8007 epadilla@opusbank.com — www.opusbank.com

See the Advertisers Index on Page 78 for the location of our ad.

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Orange Coast Title Company David Schumacher 1551 N Tustin Avenue, Suite 300 Santa Ana, CA 92705 (714) 558-2836 dschumacher@octitle.com

Real estate title, escrow and title insurance services.

Orco Apartment Supply, Inc. 7472 Orangewood Avenue Garden Grove, CA 92841 (888) 255-6726 orcoapt@orcoaptsupplies.com — www.orcoaptsupply.com

Carpet, appliances, electrical, plumbing, draperies/blinds, mailboxes, water heaters. See the Advertisers Index on Page 78 for the location of our ad.

Pacific Environnemental & Abatement Solutions, Inc. Kristine Ramos 12821 Western Avenue Garden Grove, CA 92841 (714) 379-5029 kristine.ramos@peas1.com — www.peasolutions.com Pacific Pest Control Inc Craig Broadhead 9272 Jeronimo Rd #110 Irvine, CA 92618 (714) 784-0248 craig@pacificpestinc.com Parking Boss 2911 1/2 Hewitt Ave., Suite 8 Everett, WA 98201 (866) 387-7275 help@parkingboss.com PAS Purchasing Solutions 2777 West Lane Houston, TX 77027 (214) 223-2555 kevin@pasonline.com

Patio Guys Joanna Solis 2907 Oak St Santa Ana, CA 92707 800-310-4897 commercial@patioguys.com PM Staffing Claudine Kanjo 1050 West Lakes Avenue, Suite 225 West Covina, CA 91790 (310) 677-9000 claudine@pmstaffing.com — www.pmstaffing.com PRC Restoration Freddy Rodriguez 23839 Banning Blvd Carson, CA 90745 (562) 490-6900 info@prcrestoration.com — www.prcrestoration.com Prestige Property Management Brad Clark 1500 Adams Ave., Suite #201 Costa Mesa, CA 92626 (949) 933-1518 brad@prestige-pm.com — www.prestige-pm.com Full Service Real Estate.

ProActive Realty Investments Rita Aguila 1913 E. 17th Street, Suite 217 Santa Ana, CA 92705 (714) 541-3138 rita@proactiveri.com — www.proactiveri.com

Property Management Multifamily & Single Homes, Real Estate Sales.

See the Advertisers Index on Page 78 for the location of our ad.

Promaxima Strength & Conditioning 5310 Ashbrook Drive Houston, TX 77081 (949) 880-7775 lberumen@promaxima.com

ProWest LLC Tyler Abbott 22961 Triton Way, Suite B Laguna Hills, CA 92653 (602) 531-5683 protylera@gmail.com R&B Wholesale Distributors, Inc. David Rhodes 2350 S. Milliken Ontario, CA 91761 (909) 230-5400 drhodes@rbdist.com — www.rbdist.com

See the Advertisers Index on Page 78 for the location of our ad.

ReassureRent Eric Jarvis 5955 De Soto Ave, Ste 250 Woodland Hills, CA 91367 (833) 383-6268 ericj@elevatemgt.com

Insurance that manages the eviction and pays you lost rent.

See the Advertisers Index on Page 78 for the location of our ad.

Red Capital Group Jim McArthur 19900 MacArthur Blvd., Suite 1150 Irvine, CA 92612 (949) 812-7964 james.mcarthur@orixrealestatecapital.com Redwood Mortgage Mike Micci 177 Bovet Road, Suite 520 San Mateo CA 94402 (949) 793-5130 mike.micci@redwoodmortgage.com

PSC Contact Index — continued on page 74

Electrical Repair & Installation

• • • • • • • •

RESIDENTIAL Expert Troubleshooting Breaker Replacement Circuit Additions Lighting Upgrades Panel Changes Phone & Cable Outlets Security Lighting House Fans

• • • •

COMMERCIAL Tenant Improvements Lighting Maintenance Parking Lot Lighting 3 Phase Wiring Lic. # 796052

Call Today

(949) 209-7387 lighthouse949@yahoo.com

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CONVENIENT ONLINE CLASSES IN

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PLAN FOR THE FUTURE:

• Easy online Real Estate training for your heirs • Augments the AAOC Property Management classes

ENROLL TODAY! sccollege.edu/realestate

*Named #2 best online associate in real estate by bestcolleges.com

April 2020

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PSC Contact Index — continued from page 73

Renoir Staffing, LLC Melissa Baksic 1111 W. Town & Country Rd. #42 Orange, CA 92868 (714) 363-5658 sales@renoirstaffing.com Renter’s Legal Liability Bret Brockbank 280 South 400 West, Suite 220 Salt Lake City, UT 84101 (801) 994-0237 info@rllinsure.com Rentler Barton Strawn 200 Civic Center Drive, Suite 150 Sandy, UT 84070 (888) 222-1009 www.rentler.com/partner/aaoc — membership@rentler.com RentPath Laura Lemansky 950 East Paces Ferry Road NE, Suite 2600 Atlanta, GA 30326 (949) 943-5177 llemansky@rentpath.com RentVision Meghan Kamran 1001 S 70th Street, Suite 201 Lincoln, NE 68510 (402) 617-8368 meghan.kamran@rentvision.com ResMan Vanessa Tezanos 2901 Dallas Parkway, Suite 200 Plano, TX 75093 (972) 349-1406 vanessa.tezanos@myresman.com Restoration Management Company Staling Ngoy 25172 Artic Ocean Dr., Suite 100 (800) 400-5058 mlopez@rmc.com — www.rmc.com Rey Insurance Services, Inc. Mike Rey 27130 Paseo Espada B523 San Juan Capistrano, CA (949) 487-9661 mike@reyinsuranceservices.com — www.reyinsuranceservices.com Reynolds Realty Advisors Elizabeth Reynolds 3900 E Miraloma Ave, Suite H Anaheim CA, 92806 (866) 613-7772 Elizabeth@ReynoldsRealtyAdvisors.com www.ReynoldsRealtyAdvisors.com

Richard Cohen Landscape Tim Weber 20795 Canada Rd. Lake Forest, CA 92630 (949) 768-0599 tweber@richardcohenlandscape.com — www.richardcohenlandscape.com Roberts Management & Investments Ray Roberts 3532 Katella Ave, Suite 111 Los Alamitos, CA 90720 (562) 430-3588

See the Advertisers Index on Page 78 for the location of our ad.

RokitNow Bhavin Patel 26895 Aliso Creek Rd #B329 Aliso Viejo, CA 92656 (855) 765-4866 info@rokitnow.com — www.rokitnow.com

Text messaging services to help communicate with your customers.

Rose Paving LLC Ryan Strzalka 10200 Matern Place Santa Fe Springs, CA 90670 (562) 243-0426 rstrzalka@rosepaving.com — www.rosepaving.com Parking lot maintenance.

Royal Roofing.com (RWS&P, Inc.) Steve Pinkus 6831 Suva St. Los Angeles, CA 90201 (562) 928-1200 steve@royalroofing.com — www.royalroofing.com

Specializing in flat/low slope roofs, comp. & wood shingle and tile roofs.

Solar panel installation. See the Advertisers Index on Page 78 for the location of our ad.

Sabal Capital Partners Joe Gomez 4 Park Place, Suite 2000 Irvine, CA 92614 (619) 508-9629 joe.gomez@sabal.com Satellite Management Company Paul Conzelman 1010 E Chestnut Ave Santa Ana, CA 92701 714) 558-2411 ext 124 pconzelman@satellitemanagement.com Service First Restoration Inc. Christian Rovsek 27071 Cabot Rd., Suite 105 Laguna Hills, CA 92653 (949) 610-9251 christian@callservicefirst.com — www.callservicefirst.com

Run Credit Checks via the INTERNET 24/7 and SAVE! Interested? Call AAOC to set up your one-on-one demonstration TODAY!

(714) 245-9500

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Skyline Pest Control 60 Maxwell Irvine, CA 92618 Ph: (949) 679-0701 jason@skylinepestcontrol.net S M Painting Corp.

Salvador Munguia 417 S. Associated Rd. #212 Brea, CA 92821 smpaintscheduling@gmail.com

See the Advertisers Index on Page 78 for the location of our ad.

Smalley & Company 4935 E. Hunter Avenue Anaheim, CA 92807 (949) 444-4059 r.vandenbelt@smalleyandcompany.com South Coast Real Estate & Property Management 1927 Harbor Blvd., #370 Costa Mesa, CA 92627 (800) 541-1962 paul@southcoastrealestatebroker.com

See the Advertisers Index on Page 78 for the location of our ad.

Southern California Edison Multi Family Program Mary Finn Parker 1515 Walnut Grove Avenue Rosemead, CA 91770 (714) 307-5274 Mary.finn@sce.com — www.sce.com Southern California Regional Energy Network Company Courtney Owen 555 W. 5th St, Ste 3100 Los Angeles, CA 90013 (903) 830-2126 courtney.owen@icf.com Specialized Pipe Technologies 13825 Cerritos Corporate Dr. Cerritos, CA 90703 (714) 258-0770 info@sptpipe.com Spicer Mechanical Chad Hegreberg 1210 N. Jefferson #K, Anaheim, CA 92807 (714) 279-9100 chadh@spicermechanical.com — www.spicermechanical.com Straight Designs Barbie Esparza 3028 East 11th Street Los Angeles, CA 90023 (323) 261-3028 accounts@straightdesigns.com — www.straightdesigns.com Strategic Sanitation Services Eric Lenning 25801 Obrero Drive #11 Mission Viejo, CA 92691 (877) 271-7909 ericl@wasteoptimize.com Sullivan Property Management Mr. Joe Sullivan 2101 E Fourth St., Suite 200A Santa Ana, CA 92705 (714) 541-0288 Ext: 217 info@sullivanpm.com — www.sullivanpm.com 40 Years of Property Management Experience in Orange County.

Sustainable Solutions Int. 33251 S Garfield Ave. Los Angeles, CA 90040 (778) 999-2040 doug@sustainablesolutions.com SVN / Vanguard — Cameron Irons Cameron Irons 120 W. 5th Street #210 Santa Ana, CA 92701 (714) 446-0600 cirons@svn.com — www.svnvanguard.com

Symmons Rob Bivens 7581 Hazard St, Ste B Westminster, CA 92683 (800) 796-6667 rbivens@symmons.com — www.symmons.com We provide multifamily loans to investors.

The Bank of Southern California Pam Marble 625 The City Drive, Suite 140 Orange, CA 92868 (714) 352-7475 pmarble@banksocal.com The Bee Man Jerry Bryant 25652 Taladro Circle, Suite G Mission Viejo, CA 92691 (949) 455-0123 b@beemanbuzz.com — www.beemanbuzz.com The Cabinet Depot, Inc. Derek McNeil 7451 Warner Avenue, Suite H Huntington Beach, CA 92647 (714) 848-1580 derek@thecabinetdepotonline.com — www.thecabinetdepotinc.com Kitchen & bathroom remodeling, cabinet, granite, installations.

The Door & Window Company Elsa Pizana 1529 W. Alton Avenue Santa Ana, CA 92704 (714) 754-4085 elsa@thedoorandwindow.com

See the Advertisers Index on Page 78 for the location of our ad.

The Judge Law Firm Jamie Berheimer 18881 Von Karman Avenue, Suite 1500 Irvine, CA 92612 (949) 833-8633 jamie@thejudgefirm.com — www.thejudgefirm.com The Liberty Company Brokers, Inc. Gary A Wells 111 Pacifica, Suite 230 Irvine, CA 92618 (949) 682-3086 gwells@libertycompany.com The Liberty Group Stefanie Koslosky 500 N. State College, Suite 1100 Orange, CA 92868 (657) 221-2340 stefaniek@thelibertygroup.com — www.thelibertygroup.com The Management Works Chip Robinson 1303 Avocado Ave #260 Newport Beach, CA 92660 (949) 644-2063

www.mgtworks.com We provide apartment property management in Southern California.

Titanium Restoration Services Company Victor Martinez P.O. Box 4584 Anaheim, CA 92801 (714) 290-5875 titaniumrestoration@gmail.com TO’ and MO’ Towing Robert Heer 518 N. Poinsettia Ave. Santa Ana, CA 92701 (714) 543-0879 rchjr@pacbell.net Towing company with 4 locations in Orange County.

Total Rooter & Plumbing 1920 W. Commonwealth #2304 Fullerton, CA 92837 (657) 217-6557 totalbfrp@gmail.com

TouchPoint Brian Maguire 13681 Newport Ave, Suite 8118 Tustin, CA 92780 (714) 614-8221 brian@touchpoint365.com — www.touchpoint365.com Urban Surfaces Krysten Stiffler 1121 Olympic Drive Corona, CA 92881 (951) 223-9845 Krysten.S@UrbanSurfaces.com — www.urbansurfaces.com USGI — Upland Group William Estela 2390 E. Orangewood Avenue #520 Anaheim, CA 92806 (855) 787-5263 westela@usg.org — www.usg.org Valet Living Briana Sellers 100 South Ashley Drive, Suite 700 Tampa, FL 33602 (813) 248-1327 briana.sellers@valetliving.com — www.valetliving.com Vesync Chao Wang 1065 N. Pacificenter Dr, Suite 410 Anaheim, CA 92806 (714) 479-2050 danica.chin@vesync.com Village Patrol, Inc. Joe Cervantes 151 N. Tustin Ave., Suite C-3 Tustin, CA 92780-2940 (714) 956-8474 vilapatrol@aol.com WASH Multi Family Laundry Systems Tracy McMahon 100 N. Sepulveda Blvd., 12th Floor El Segundo, CA 90245 (800) 421-6897 Ext: 1625

Coin-operated laundry equipment. See the Advertisers Index on Page 78 for the location of our ad.

BONA FIDE MORTGAGE Serving multi-family owners since 1983

Water Heater Man, Inc. Jim Green 570 W. Freedom Ave. Orange, CA 92865 (714) 282-7098 tommyg@waterheatermaninc.com

Apartment Financing

Water Heater/boiler service and installation.

Water Heaters Only, Inc. Yana Carpenter 970 E. Main Street #200 Grass Valley, CA 95945 (800) 833-4570 laoffice@waterheatersonly.com — www.waterheatersonly.com

• 2–4 units

• 5+ units

Water heater repair and replacement including residential, tankless, and commercial.

Wesierski & Zurek, LLP Terence P. Carney Thomas B. Cummings One Corporate Park Dr., Second Floor Irvine, CA 92606 (949) 975-1000 tcarney@wzllp.com tcummings@wzllp.com — www.wzllp.com

“Depend on us”

Defense of Landlord/Tenant, Premises Liability and Employment Matters.

West Coast Drywall & Paint Aaron Fernandez 1610 W. Linden Avenue Riverside, CA 92507 (951) 778-3592 aaron.fernandez@wcdp.com

Nick Lieberman Owner/President AAOC Board Member Author, Pulse on the Marketplace

(949) 651-0999

nlieberman@cox.net www.bonafidemortgage.com

See the Advertisers Index on Page 78 for the location of our ad.

Westminster Asset LLC Jay Vogelsang 13920 Hoover Street Westminster, CA 92683 (714) 897-0772 jayv.hw@gmail.com — www.hwseniorliving.com WICR Waterproofing & Decking 901 E. Taquitz Canyon Way, Suite A105 Palm Springs, CA 92262 (888) 388-9427 sean@wicr.net WIRE Associates 840 Newport Center Dr #100 Newport Beach, CA 92660 (949) 677-3466 cw@newOChome.com Yardi Systems Inc. 430 S. Fairview Avenue Goleta, CA 93117-3124 (805) 699-2040 kelly.krier@yardi.com YoKartz LLC Olga Biedak 25 Waldorf Irvine, CA 92612 (858) 354-6924 olga@yokartz.com Zillow Group Rentals Sarah Garman 1301 Second Avenue, Floor 31 Seattle, WA 98101 (206) 757-4830 rentalsevents@zillowgroup.com — www.zillow.com Zumper 49 Geary St. San Francisco, CA 94108 714) 262-4213 darcy@zumper.com

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ADVERTISERS’ INDEX

Category

See page 78 for alphabetical listings

AIR CONDITIONING & HEATING

CONCRETE MAINTENANCE & REPAIR

JM Air Conditioning & Heating............................44

AMS Construction......................................................70

APPLIANCES—REPAIRS, PARTS, RENTALS

Buffalo Maintenance, Inc.................................18, 37

Lin-Ed’s Appliance Service & Repair...................72 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover APPRAISALS/VALUATIONS

Lee Walker Appraisals...............................................12 ASPHALT SALES & SERVICE

AMS Construction......................................................70 C & C Paving Company, Inc....................................54 ATTORNEYS

PLUMBING, CONTRACTORS SUPPLIES

Buffalo Maintenance, Inc.................................18, 37

California Rooter & Plumbing................................27

FLOORING, REPAIRS, TILE

ORCO Apartment Supply........................................33

Buffalo Maintenance, Inc.................................18, 37 Carpet Crafts.................................................................69 HANDYMAN

Buffalo Maintenance, Inc.................................18, 37

Total Rooter & Plumbing.........................................66 PORCELAIN REFINISHING

Bath Crafters..................................................................44 PROPERTY MANAGEMENT

JLE Property Management Inc.............................21

OC Concrete, LLC........................................................49

Handy Crew...................................................................20

C & C Paving Company, Inc....................................54

South Coast Construction & Repair....................42

CONSTRUCTION

HEATING & AIR CONDITIONING

AMS Construction......................................................70

JM Air Conditioning & Heating............................44

Buffalo Maintenance, Inc.................................18, 37

INSURANCE

Argos Home Systems................................................44

Farmers Insurance —

REAL ESTATE EDUCATION

Theresa Simes Agency.............................................20

Santiago Canyon College........................................73

Handy Crew...................................................................20 COUNTERTOPS

Buffalo Maintenance, Inc.................................18, 37 The Door & Window Company............................25 DECK COATINGS, MAGNESITE REPAIRS,

Block & Associates......................Inside Back Cover

FENCING & GATES

WATERPROOFING

Flood Relief Specialists.............................................39

ProActive Realty Investments Inc........................64 Roberts Management & Investments...............44 South Coast Real Estate & Property Mgmt......47 RAIN GUTTERS

REAL ESTATE INVESTMENTS

ReassureRent................................................................22

1031 Crowdfunding..................................................53

KITCHEN RENOVATIONS

CBRE......................................................................Insert, 2

MTD Kitchen.................................................................77

Hom Sotheby’s International Realty —

South Coast Construction & Repair....................42

The Stanfield Group...................................................56

The Door & Window Company............................25

Kay Properties & Investments LLC.......................11

Duringer Law Group, PLC.......Inside Front Cover

Buffalo Maintenance, Inc.................................18, 37

BATHROOM RENOVATIONS

Rash Yambo Decking & Stairs...............................78

Buffalo Maintenance, Inc.................................18, 37

DECKING

Handy Crew...................................................................20

All Proof Decks.............................................................57

South Coast Construction & Repair....................42

DOORS, WINDOWS

BATHTUB REFINISHING

California Replacement Windows.........................7

LENDING

Bath Crafters..................................................................44

The Door & Window Company............................25

Bona Fide Mortgage..................................................75

BLINDS

DRAINS

OpusBank...............................................................23, 51

Apex Window Decor.................................................68

Aarow Drain & Plumbing........................................78

Umqua Bank.................................................................28

California Rooter & Plumbing................................27

MAIL BOXES

DRAPERIES/BLINDS/WINDOW COVERINGS

ORCO Apartment Supply........................................33

The Bridge Multifamily Team...........................14

Apex Window Decor.................................................68

R&B Wholesale Distributors, Inc. .......Back Cover

W. R. Gorman................................................................26

MAINTENANCE, REPAIRS, PRODUCTS

ROOFING

Buffalo Maintenance, Inc.................................18, 37

AMS Construction......................................................70

BOILER SYSTEMS

DCM Services................................................................12 CABINETS/REFINISHING

Buffalo Maintenance, Inc.................................18, 37 South Coast Construction & Repair....................42

California Rooter & Plumbing................................27

R&B Wholesale Distributors, Inc. .......Back Cover DRYWALL

AMS Construction......................................................70

CARPENTRY

Sondance Painting.....................................................68

Buffalo Maintenance, Inc.................................18, 37 CARPETS

EARTHQUAKE RETROFITTING

Optimum Seismic.......................................................19

Carpet Crafts.................................................................69 ORCO Apartment Supply........................................33 R&B Wholesale Distributors, Inc. .......Back Cover COIN-OPERATED LAUNDRY EQUIPMENT

LEAK DETECTION

Point Design Build......................................................36

Handy Crew...................................................................20 R&B Wholesale Distributors, Inc. .......Back Cover MOLD REMEDIATION

American Environmental Specialists..................64 PAINT SALES & SERVICE

ELECTRICAL

AMS Construction......................................................70 Buffalo Maintenance, Inc.................................18, 37

AMS Construction......................................................70 Handy Crew...................................................................20

KW Commercial – Randy Combs........................17 Marcus & Millichap.....................................................43 Morgan Skenderian...................................................31 ProActive Realty Investments Inc........................64 South Coast Real Estate & Property Mgmt......47 SVN/Vanguard Investment Properties— Webster.....................................................................65 Cushman & Wakefield —

Dale’s Roofing...............................................................30 Imperial Roof Management...................................67 McCarthy Roofing.......................................................55 McCormack Roofing..................................................29 Royal Roofing................................................................63 UTILITY BILLING

Livable..............................................................................35 WATER HEATERS

Lighthouse Electric....................................................73

Rash Yambo Decking & Stairs...............................78

ENVIRONMENTAL SERVICES

S M Painting Corp.......................................................74

American Environmental Specialists..................64

Sondance Painting.....................................................68

EVICTIONS

PEST CONTROL

AMS Construction......................................................70

Block & Associates......................Inside Back Cover

Block & Associates......................Inside Back Cover

Access Exterminator Service..................................13

California Replacement Windows.........................7

Duringer Law Group, PLC.......Inside Front Cover

Duringer Law Group, PLC.......Inside Front Cover

Angelo Termite & Construction............................52

The Door & Window Company............................25

ACE Commerical Laundry Equipment, Inc......54 National Service...........................................................30 WASH Multi Family Laundry Systems................15 COLLECTIONS

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April 2020

California Rooter & Plumbing................................27 ORCO Apartment Supply........................................33 WINDOWS

Sherman Oaks, CA

Visit our showrooms and let our expert designers help create your next kitchen today!

1201 E Ball Rd Anaheim, CA 92805 714-766-4440

13213 Sherman Way North Hollywood, CA 91605 818-764-2254

April 2020

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77

ADVERTISERS’ INDEX

Alphabetical

See page 76 for category listings

1031 Crowdfunding.....................................................53

C & C Paving Company, Inc.......................................54

McCormack Roofing.....................................................29

Aarow Drain & Plumbing...........................................78

California Replacement Windows............................7

MTD Kitchen....................................................................77

Access Exterminator Service.....................................13

California Rooter & Plumbing...................................27

Morgan Skenderian......................................................31

ACE Commerical Laundry Equipment, Inc.........54

Carpet Crafts....................................................................69

National Service..............................................................30

All Proof Decks................................................................57

CBRE.........................................................................Insert, 2

OC Concrete, LLC...........................................................49

Cushman & Wakefield — The Bridge Multifamily Team..............................14

Optimum Seismic..........................................................19

Dale’s Roofing..................................................................30

ORCO Apartment Supply...........................................33

DCM Services...................................................................12

Point Design Build.........................................................36

American Environmental Specialists.....................64 AMS Construction.........................................................70 Angelo Termite & Construction...............................52 Apex Window Decor....................................................68

OpusBank..................................................................23, 51

Duringer Law Group, PLC..........Inside Front Cover

Argos Home Systems...................................................44

ProActive Realty Investments Inc...........................64

Farmers Insurance — Theresa Simes Agency....20

Rash Yambo Decking & Stairs..................................78

Bath Crafters.....................................................................44

Flood Relief Specialists................................................39

R&B Wholesale Distributors, Inc. ..........Back Cover

Block & Associates.........................Inside Back Cover

Guardian Roofs....................................................Insert, 9

ReassureRent...................................................................22

Bona Fide Mortgage.....................................................75

Handy Crew......................................................................20

Roberts Management & Investments..................44

Buffalo Maintenance, Inc....................................18, 37

Hom Sotheby’s International Realty — The Stanfield Group................................................56

Royal Roofing...................................................................63

Imperial Roof Management......................................67

S M Painting Corp..........................................................74

JLE Property Management Inc................................21

Sondance Painting........................................................68

JM Air Conditioning & Heating...............................44

South Coast Construction & Repair.......................42

Kay Properties & Investments LLC..........................11

South Coast Real Estate & Property Mgmt.........47

KW Commercial – Randy Combs...........................17 Lee Walker Appraisals..................................................12

SVN/Vanguard Investment Properties— Webster........................................................................65

Lin-Ed’s Appliance Service & Repair......................72

The Door & Window Company...............................25

Lighthouse Electric.......................................................73

Total Rooter & Plumbing............................................66

Livable.................................................................................35

Umqua Bank....................................................................28

Marcus & Millichap........................................................43

W. R. Gorman...................................................................26

McCarthy Roofing..........................................................55

WASH Multi Family Laundry Systems...................15

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Santiago Canyon College...........................................73

April 2020

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COVID-19 Information Resources for Rental-Housing Providers If you need information regarding the Coronavirus and the operation and management of your rental property, please visit

www.aaoc.com/covid-19-resources.html

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Tenant Eviction Unlawful Detainer

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$

Uncontested plus costs, Standard Eviction ($20 OFF First Eviction!)

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interests of landlords and income property owners

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