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Broadband & Telecom | Cloud | Media & Entertainment | Managed Services | Consulting

Globally Proven Solution for MVNO Players h

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Agenda • • • • • • • •

About SURE Market & Challenges Solution Architecture Deployment Model Ecosystem Support Process Awards & Certifications

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About SURE Solutions

The Company

Globally Proven

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Subscriber Management & Billing: Subscriber Management, Packaging & Promotion, Pre & Post paid Billing, Collection Management, Customer care,

Established in 1997 Subsidiaries in Malaysia, US & UAE Head count reaching 500

Care, Dealer & Installer Management etc

O&M Solutions for various domains Pre-Integrated, Empower to Out-of-the-Box Solutions

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Expected to manage over 30 Million subscribers by 2013

Strong player in the medium to large customer segment worldwide

Market leader in India

Operate

Domains

Deployed in over 25+ countries

Software R&D facility in Hyderabad, India

Inventory management, Subscriber Self

150+ satisfied customers

Media & Entertainment (Pay TV, Cable, DTH, DTT, Broadcaster, OTT, Multi-Play, On-Demand Services) ISP-Broadband (Wired and Wireless Technologies – Cable/xDSL, FTTX, WiMAX, Wi-Fi) Home Improvement (Utilities) MVNO’S & Telecom

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Products

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AAA Converged Billing CRM Field Force Automation Campaign Management PCRF – Policy Manager NG-OSS Business Intelligence


Market And Challenges MVNOs will double in size by 2015 to reach 186 subscription million s. MVNAs and MVNEs will be some of the key enablers to foster growth. Retailers and MVNO wi “ethnic s” ll continue to represent the bulk MVNOs in the near future, but the data-only and M2M market for MVNO will emerge.

- Informa Telecoms & Media

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of

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Price Wars Service Diversification

• Customer Segmentation • Billing & Cash Management • Technology Management • Whole Sale Contract Terms • Retail Distribution


RECOMMEND A SOLUTION Provide Service Providers with “best practices� capabilities in the areas of contract management, billing, mediation and revenue settlement Enable service providers to better focus on their core business strength and service delivery capabilities. Accurate, Scalable and add value TO customers.

Enables providers to accurately measure usage and bill according to the price plan users sign up for

Carrier grade solution with complete BSS/OSS Framework.

Minimizes the operational complexities with optimum automation.

Rich experience in integrating with 3rd party mobile gateways.

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KEY SOLUTION OVERVIEW Subscriber Management

Inventory Logistics

Rating & Charging

Work Flow Management

Dealer Reseller Management

CRM

Reports & Analytics

Order Management

Provisioning

Billing & Invoice Management

Messaging Platform

Payments & Collections

Product Catalogue

Voucher Management

Usage Based Metering

Partner Management

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Value Added Service Management


CONVERGED BSS – FUNCTIONAL OVERVIEW Customer View Self-Service Point of Sale

Bill Printing &Fulfilment

Billing

Partner Management

Products & Tariffs

Sales & Order Management

Customer Management

Trouble Tickets

Payments

Credit Control & Collections

Security

Accounts Receivable

Taxation

Directory Management

Dashboards

Document Management

EIS/MIS Reports

Workflow Interconnect

Discounts

Inventory Management

Rating

Network Inventory

Service Management

Mediation

Provisioning

Network View Copyright @2012 SURE. All Rights Reserved. Mvno billing system

Prepaid Integration

ViewBusiness

Partner View

Point of Sale


KEY BENEFITS

BENEFITS

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Deployment Model Supports high transaction volumes Standalone & dedicated application instance for each MVNO

SCALABILITY Benchmarked 5 million CDR processing in One Hour Bill run for 1 million over night

Single application instance To cater to multiple MVNOs

Multiple instances of application servers, each application for more than one MVNO

Supports multiple operators/distributors over multi-instances

EXTENDIBILITY Single instances can be deployed based on requirement

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Architecture - Overview Component Based (Modularity)

Loose Coupling High-Availability

Robust

Scalability: Up and Down

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ECOSYSTEM Business Processes

CRM and Sales Management

Simple, Scalable, On-Demand Monetization Platform Subscription & Billing Management Prepaid & Postpaid Billing

Web Presence On-line Sales

Customer Information Management

Business Processes

Accounting

Collections Service Fulfillment Customer Care Provisioning

Metering and Rating Product Management

Company’s Products and Services

End User Self Care

Cloud Platform / Virtualization / Middleware

Business Processes

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Business Processes


TECHNOLOGY ASSOCIATES

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Support Process CUSTOMER ENGAGEMENT DELIVERY MANAGER

ACCOUNT MANAGER

PROJECT MANAGER

SUPPORT TEAM

ARCHITECTURE

MODULE SPECIALISTS

SOLUTION GAP ANALYSTS

DEVELOPMENT TEAM

IMPLEMENTATIO N TEAM

QA

SEPG

DOMAIN SPECIALISTS

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Every Customer Engagement is staffed by people of cross functions and teams to ensure speed, quality and responsive service


Our ACCOLADES

Benchmarking upto 10 million subscribers

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Our Presence Copyright @2012 SURE. All Rights Reserved.

INDIA | MALAYSIA | USA | UAE

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• • USA

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India

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Malaysia•


Customers Installations

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Canada Ghana Greece Guyana Hongkong Indonesia Ivory coast Jamaica Kenya Kazakhstan Malaysia Maldives Mexico Netherlands Philippines Saudi Arabia Singapore Switzerland Taiwan Tanzania Trinidad & Tobago UAE Uganda USA Vietnam


VALUE

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Maximize Revenues Plug Earning Leakages Increase Efficiency

SOLUTIONS

Thank You

Billing & CRM Provisioning Enablement Automating Operations Service Portal Eco-System Integration USA

India

Malaysia

Magnaquest Solutions Ltd. 1523 & 1524, Durga Enclave Road No:12, Banjara Hills Hyderabad - 500 034 Andhra Pradesh

Magnaquest Solutions Sdn Bhd (566396-A) Units A-2-07 & A-2-09 SME Technopreneur Centre Cyberjaya 2270, jalan Usahawan 2

India Tel : +91 - 40 - 2332 0220/975, Fax : +91 - 40 - 2337 0037 Email : mqindia@magnaquest.com

63000, Cyberjaya, Selangor DE Malaysia Tel: +603 83192864, 83182544 Fax: +603 83192534 Email: venu.madhav@magnaquest.com

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h

Magnaquest Inc. 16219 S, 31st way, Phoenix Arizona, 85048 USA Tel : + 1 480 706 3444, 602 228 9248 Fax : + 1 413 403 0081 Email : mqusa@magnaquest.com

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