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SUBSCRIBER MANAGEMENT SYSTEM h

Venu Madhav | Chief SMS Consultant

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Contents •

Subscriber Management System

TRAI guidelines

Function & Interaction of SMS with CAS

Requirements & Benefits

Benefits

Costs

Reports

Security Requirements

Ideal SMS •

Identifying the Right SMS

Criticalities in Indian Scenario

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Subscriber Management System PERSONAL DETAILS

PROVISIONING

Invoicing & Billing

• • • • • •

SUBSCRIPTION DETAILS

Drives the customer experience

Helps in churn reduction Increased ARPU

SUBSCRIBER HISTORY

Supports VAS & Quickens new service launch

Improves Productivity

Monetize Your Services BRAIN OF OPERATIONS – STORES SUBSCRIBER RECORDS & DETAILS MANDATE BY TRAI

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Trai Guidelines SMS REQUIREMENTS

• • •

FOR MSO

TRAI compliant

Support Ala-carte packaging, genre based packaging, Pre/Post Paid Billing, TRAI reports, QOS, etc Prompt provisioning of services, customer compliant redressed & tracking, etc

Handle at least one subscribers on the system

million

concurrent

• • • • •

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Provide fully functional CAS connection within two days of completion of formalities and receiving payment from customer Authentication and accounting Provide round-the-clock service throughout the week

customer

Attend to customer complaints within eight hours Billing related complaints have to be redressed in a week's time. Inform customers in advance about service disruption before initiating maintenance work.

Repair or replace within 24 hours of receipt of complaint of malfunctioning of set top box Offer Al-a-carte pricing for Pay Channels MRP (Inclusive of tax)


Function & interaction of SMS at the CAS Real time activations & deactivations of subscribers Activations & deactivations of services

SMS

Change h/w request

Assigning & modification of services Finger printing, on screen display (osd), stb mail

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CAS


Security Requirements • • • • • •

RBAC – Role based access control Password policies Approvals for sensitive transactions Masking of sensitive information PCI certification Secured protocols for real time data transfer

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Report requirements • • • • • •

Industry standard MIS reports TRAI compliant reports Customized reports Dash boards Export reports in various formats such as .xls, pdf, csv, etc. BI & Analytics reports

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Cost Components • • • • •

Hardware / Software cost (On-Premise or Hosted) Module based cost Number of active subscribers Integration costs Additional costs (AMC, Managed services, etc)

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Key Benefits

AUTOMATES BUSINESS PROCESS HANDLES REDUCES

COPRICE PLANS MPLEX

RICH CRM

SUBSCRIBER MANAGEMENT SYSTEM

REVENUE LEAKAGE

AND TICKET

MINIMIZES

MANAGEMENT

CHURN RATE SINGLE BILL FOR MULTIPLE SERVICES

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Ideal SMS Order Management

Operational Entity Management

Product Management

Billing & Charging

Inventory & Logistics

Payments & Follow up

Customer Care / Web Self Care

Finance Management

Security & Administration

Report Scheduler

Job Scheduler

Provisioning & Mediation

ADDITIONAL FEATURES Prospect Management

Prepaid Management

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VoD & PPV

Partner Management


Identifying The Right SMS TRAI & BECIL Compliant Provided by Vendor with Expertise & Experience Open for Integrations Quick Implementation Time Scalable to support large subscriber base

SMS Accessibility from any location Accessibility from any location Support New Service Launch Support Post paid, Pre-paid & online payments Proven Successful & Robust

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Criticalities In Indian Scenario End Subscriber Billing with Channel Wise Charge presentment A-la-Carte Packaging Pre Paid and Post Paid Billing TRAI Reports STB – Rental, Lease and Out Right Sale Model Customer Care LCO Billing & LCO Credit Limit Management Content Provider Settlement CAS integration, Simulcrypt Capabilities Capability to handle large Subscriber base Capability to handle large Subscriber base Complex Tax Rules Copyright @2012 SURE. All Rights Reserved.


h

THANK YOU

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