SCEPTRE AWARDS 2017
Security Team of the Year
Customer Service Team of the Year
Securitas took over the security contract at Westﬁeld London in August 2016 and, since mobilisation, has delivered a range of innovative, products and services that have helped make the centre safe and secure and, in addition, has enhanced the Westﬁeld brand. Already, Securitas has redeployed resources to work with Metropolitan Police oﬃcers and reduced crime by 15.8 per cent at the centre. A National Security Inspectorate audit in February 2017 reported that the Securitas service at Westﬁeld London is ‘superb’ and ‘best in class.’
The Gunwharf Quays guest relations team are exceptional in their dedication in exceeding their guests’ expectations. Regularly achieving 100 per cent in mystery shops, in the past year the team achieved a 52 per cent growth in gift card sales and a consistent improvement in overall guest satisfaction. The Gunwharf Quays team have truly embraced team work and service excellence, to deliver a world class service and experience to all of their guests.
The Water Gardens Centrale shopping centre
Lisnagelvin shopping centre Bluewater
JULY 2017 SHOPPING CENTRE