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SCEPTRE AWARDS 2017

Security Team of the Year

Customer Service Team of the Year

WINNER

WINNER

Westfield London

Gunwharf Quays

Securitas took over the security contract at Westfield London in August 2016 and, since mobilisation, has delivered a range of innovative, products and services that have helped make the centre safe and secure and, in addition, has enhanced the Westfield brand. Already, Securitas has redeployed resources to work with Metropolitan Police officers and reduced crime by 15.8 per cent at the centre. A National Security Inspectorate audit in February 2017 reported that the Securitas service at Westfield London is ‘superb’ and ‘best in class.’

The Gunwharf Quays guest relations team are exceptional in their dedication in exceeding their guests’ expectations. Regularly achieving 100 per cent in mystery shops, in the past year the team achieved a 52 per cent growth in gift card sales and a consistent improvement in overall guest satisfaction. The Gunwharf Quays team have truly embraced team work and service excellence, to deliver a world class service and experience to all of their guests.

RUNNERS-UP

RUNNERS-UP

The Water Gardens Centrale shopping centre

Lisnagelvin shopping centre Bluewater

SPONSORED BY

SPONSORED BY

www.shopping-centre.co.uk

JULY 2017 SHOPPING CENTRE

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Shopping Centre July 2017  
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