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Ansafone Provides Comprehensive Call Center Help For Medical Services


Overview Providing the call center support needed by modern medical clinics and other businesses in the health care industry can be a major expense in terms of equipment, training and personnel. Turning over customer service, answering services, appointment scheduling and other clerical tasks to a third party provider can free medical practices and related businesses up to focus on their core mission, while also providing improved service to customers. Ansafone Contact Centers specializes in providing call answering and related services to companies in the health care field.


Why A Contact Center? Providing their own answering services can be a major drain on health care businesses. Having a service that specializes in handling calls for the medical industry can: - Reduce equipment and training costs. - Provide a higher level of customer service. - Provide better call center technology. - Reduce costs per call. - Improve customer satisfaction. - Track outcomes and provide metrics on customer service effectiveness.


Who We Can Help Ansafone doesn’t just provide services for doctor’s offices and clinics. A wide variety of health care businesses can benefit from our contact center services, including • • • • • • •

Health care networks Clinical trial administrators Clinics and hospitals Medical supply companies Hospice care providers Property managers Medical dispatch services


Call Center Services Ansafone provides traditional call center services for health care businesses. - Available 24/7. - Our services are tailored to your needs regarding how you want your messages forwarded. - Quick response to changes in your scheduling and on call staffing. - Prompt and polite answering. - Scripts ensuring your calls are handled the way you want them called.


More Than Answering The Phone Ansafone’s contact center services can provide a variety of services to our clients, such as: • Appointment scheduling • Customer support • Technical support • Emergency dispatch • Bilingual communication • Claims help


Outbound Calling Ansafone’s outbound calling services can help our clients: • • • • •

Make sales calls Inform patients of appointments Survey customer satisfaction Lead generation Fundraising


Connecting People With Care Ansafone’s can help health services entities connect low-income clients with programs that can help them with access to care. We can: • Conduct eligibility screening • Process new applicant requests These services will become increasingly important as the ACA changes the landscape of health care.


Claims Transmission Our claims transmission services are particularly helpful to our clients as they help them save greatly on administrative costs. We can: • • • •

Handle high volumes of claims Accurately process billing Expedite the process through fast work Take much of the grunt work out of handling claims for clients


Membership Services Ansafone can help provide services for health care networks such as: • • • • • • •

Member eligibility verification Managing call escalation of grievances Triaging appeals Forwarding medical authorizations Transmitting pharmacy requests Forwarding claim inquiries Facilitating enrollment


About Ansafone Contact Centers Ansafone Contact Centers is a nationwide contact center for clients in the health care industry. Based in Southern California, we have grown in size and scope since our founding in the 1970s. We use the latest telecommunications technology and a highly trained staff to provide custom contact center services to a variety of medical clients. Learn more by visiting http://www.ansafone.com/.


Image attribution: All images came from the client’s website or Morguefile, a royalty free site.


Ansafone Provides Comprehensive Call Center Help For Medical Services