Published on: Nov 17, 2015
Global outsourced customer care services market is projected to reach USD 84.7 billion by 2020, as per a new research report by Radiant Insights, Inc. Swelling need for interaction through non-voice channels is estimated to boost global demand over the forecast period.
Customer service was the leading customer interaction activity segment and was valued USD 22.3 billion in 2014. It is expected to observe significant gains, with estimate of USD 30.4 billion by 2020 at 5.3% over the coming years. It takes care of the customers need by delivering professional high quality service and continues to help before and after the customer's necessities are met. This is expected to help leaders gain industry share on account of growing awareness regarding personalization and promptness in service delivery. Sales service is projected to reach USD 19.1 billion by 2020, at an estimated CAGR of 4.1% from 2014 to 2020.