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Goal for 2020 and a way to get there

This group was concentrated on how to improve the quality of service that SME’s experience when dealing with business advisory services. The idea was to make information more accessible and relevant to the customers by forming a network of industry-specific experts that could provide assistance in all information need an entrepreneur might have. The most distinct feature in the way good quality services could be secured was that customer, SME asking for assistance, would only pay for the service according to benefits if felt it got from the business advisors. This kind of performance-related pay system would gradually guide orientation and functions of business service providers towards issues and problem areas that customers would find most important.

This group did not specify a timeline for achieving preferred future

Summary of basis book  
Summary of basis book