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Bulletin Month year Volume X no X September 2010

Bulletin

Volume 7 No 8

Student wins Macmillan Prize

for Children’s Picture Book Illustration

IN THIS ISSUE:

Accreditation and APL – simple when you know how! Full story on page 6 >>

Customer Service Excellence – full audit date set Full story on page 33 >>

Cambridge Festival of Ideas – how we’re involved Full story on page 34 >>


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Bulletin September 2010 Volume 7 no 8

FORTHCOMING EVENTS 30 August

7 September

13 September

14 September

20 September

27 September

• London 2010 Film Nation, CFC workshop, 10.00am, Queen’s Building, Emmanuel College, Cambridge

• The Crucible, 7.30pm, Mumford Theatre, Cambridge

21 September

28 September

8 September

15 September

22 September

29 September

• Lunchtime archive show, CFC event, 1.00pm, Arts Picturehouse, Cambridge

2 September

10 September

23 September

• Student showcase, CFC event, 10.30am, Arts Picturehouse, Cambridge

• Behind the scenes of today’s film and television inducstry, CFC event, 10.00am, Arts Picturehouse, Cambridge • Murder Me Gently, 7.30pm, Mumford Theatre, Cambridge

17 September

24 September

1 October

• Lunchtime Concert, 1.10 pm, Mumford Theatre, Cambridge • The Masks of Mer, CFC event, 4.00pm, Arts Picturehouse, Cambridge • Murder Me Gently, 7.30pm, Mumford Theatre, Cambridge

• Lunchtime Concert, 1.10 pm, Mumford Theatre, Cambridge • Hit Me! The Life and Rhymes of Ian Dury, 8.00pm, Mumford Theatre, Cambridge

18 September

25 September

2 October

• I Made This, CFC event, 11.00am, Arts Picturehouse, Cambridge • A Fabulous Night at the Opera, Trianon Music Group,7.30pm, Ipswich Corn Exchange, Suffolk

• Murder Me Gently, 7.30pm, Mumford Theatre, Cambridge

19 September

26 September

12 September

3 October SUNDAY

• London 2010 Film Nation, CFC workshop, 9.00am, Queen’s Building, Emmanuel College, Cambridge

SATURDAY

5 September

11 September

FRIDAY

• Anglia Singers and Trianon Music Group, Snape Maltings, Suffolk

4 September

30 September

16 September

THURSDAY

3 September

9 September

WEDNESDAY

1 September

TUESDAY

• The Crucible, 7.30pm, Mumford Theatre, Cambridge

MONDAY

31 August

6 September


September 2010 Volume 7 no 8 Bulletin

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IN THIS ISSUE...

MA student’s work wins first prize See page 4 for full story >> NEWS

AIBS and NACUE pilot a Venture Academy in Cambridge See page 7 >> The Medical Engineering Research Group and the ARUMAL See page 13 >>

Allegorical picture book for children wins top prize Graphic Design students impress with success in Penguin Design Awards Accreditation and APL progress – the latest information AIBS partners with NACUE to pilot Venture Academy in Cambridge CSA welcomes Tsinghua’s Academy of Arts and Design Martin Salisbury delivers week-long workshop at museum in Tokyo The ILU and the Company Warehouse link up for business start-up packages Jim Butler’s work bought by Tate Britain Stress levels testing – investment in new equipment speeds up results BA (Hons) Fashion Design graduates impress fashion world Research repository online launched Anglia Ruskin University Motion Analysis Laboratory under construction Moulsham High School students visit Chelmsford campus Learning and Teaching conference report Winners of the Vice Chancellor’s Awards 2010 University Teaching Fellowship Award winners ISMS Service Desk – improvements Phishing emails – what they are and the threats they pose New email service for students Re-launch of AIBS’ Masters in Corporate Governance Helmore classrooms refitted with state-of-the-art AV and media equipment Clearing Open Day in July – success Internship benefits both intern and ‘employing’ company Chaplain’s new appointment and the C of E’s environmental footprint ‘Dr Darts’ nominated for literary prize Important changes to A Guide to your Employment, Training and Development Anglia Ruskin Students’ Union news Annual Cambridge Rounders match 2010 – two perspectives ‘Ruskin Rowers’ raise money for leukaemia and lymphatic cancer research

4 5 6 7 8 8 9 9 10 11 12 13 14 15 16 18 19 20 21 22 23 24 25 26 27 28 29 30 31

CENTRE-PAGES PULL- OUT Training & Development Opportunities 2010/11

Copy deadline for next issue:

Cover image:

Green issues Customer Service Excellence news Anglia Ruskin in the Community Alumni news Employer engagement news Focus on research Joiners, leavers and movers

Articles for Bulletin should be sent by email or on disc to:

Tel: 0845 196 2300 Fax 01223 417762 Email: bulletin@anglia.ac.uk Published monthly by Corporate Marketing. Contributors are requested to confirm by phone that articles sent by internal post or email have been received. All production, sourcing of photography and printing by: Anne Hamill, Corporate Marketing.

41 42–43

FEATURES

For all this year’s copy deadline and publication dates, visit Anglia Ruskin’s website, at: www.anglia.ac.uk/bulletin

Anne Hamill – Bulletin Producer, Corporate Marketing, St George House, Cambridge Campus

THE ARTS What’s on at the Mumford Music and film events

12.00 noon Monday 6 September 2010 Next issue date: Monday 4 October 2010

A page from Edward Hopper and the Carrot Crunch by Mike Smith, MA Children’s Book Illustration student.

32–33 33 34–35 35–36 37–39 40 44

Anglia Ruskin is a Fairtrade University

Look for this Mark on Fairtrade products

www.fairtrade.org.uk

Bulletin is printed on recycled material using vegetable-based inks.


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Bulletin September 2010 Volume 7 no 8

LEADING NEWS Delightfully illustrated ‘Carrot Crunch’ story wins top Macmillan Prize Anglia Ruskin student who ‘forced himself to draw animals’ wins Macmillan Prize for Children’s Picture Book Illustration very often. The story came out of me looking at rabbits and thinking that what they’d most like is a field full of carrots. This led to the idea of making it a kind of allegory of the credit crunch, but written for children, and, hopefully, adults could get something from it too. There is a small character in the story who wonders why everyone’s falling for it, a bit like the child in the Emperor’s New Clothes story. The pictures were all done in gouache and pencil (not on a computer!).’

Cambridge School of Art student Mike Smith of the MA Children’s Book Illustration course, has won first prize (and £1000) in this year’s national Macmillan Prize for Children’s Picture Book Illustration for his book Edward Hopper and the Carrot Crunch. Three other students from Cambridge School of Art were highly commended: MA Children’s Book Illustration students Birgitta Jonsdottir and Matt Long, and BA (Hons) Illustration student Dominic Mckenzie. Mike’s brilliant book is an allegory of the global banking crisis, related in the form of a story about Edward Hopper, a rabbit who sells ‘futures’ (carrots that haven’t yet been planted).

Macmillan’s Children’s Books Art Director, Anne Glenn, explained why the book stood out: ‘Mike… delivers everything you could want from a picture book – wit, originality, endearing characters and delightful storytelling. He is a true talent and a star in the ascendance.’ Describing the book’s genesis Mike said, ‘The book was part

Mike, who has worked as a graphic designer for the last 15 years, has always written and drawn stories, from picture books to comics and short stories, and explains the affinity of the two disciplines: ‘Telling stories is a bit like information design: you’re trying to get something across in the clearest way. The MA has been great in helping me develop a way of drawing that is true to me, and not contrived. I think the emphasis on drawing is really important.’

Macmillan’s Children’s Books Art Director, Anne Glenn, said, ‘Mike… is a true talent and a star in the ascendance.’ of the diploma project for the MA. I’d decided that I was going to force myself to draw animals, as I don’t draw them

The Macmillan Prize is now 25 years old, and many previous winners have gone on to become nationally and

internationally known author–illustrators, including a number of Cambridge School of Art graduates. Our students’ latest successes are further recognition of the quality of graduates produced by the MA Children’s Book Illustration and BA (Hons) Illustration courses. Proud to see another top illustration student making a name for themselves in the publishing world, Martin Salisbury, Pathway Leader, MA Children’s Book Illustration at Cambridge School of Art, said, ‘Like many students on the MA Children’s Book Illustration programme, Mike works professionally in the design field, but is looking to explore his own creative potential further. He is a natural storyteller and is full of original ideas. Edward Hopper evolved as the banking crisis deepened and it works brilliantly on many levels. It’s perfectly understandable by children as a simple story of greed, but will also resonate with adults. Cambridge School of Art has had many Macmillan award winners over the years, but I have to say that Mike’s book is one of the most original that I can remember.’ To see more of Edward Hopper and the Carrot Crunch (and a world of illustration), visit Mike’s illustrated blog at ‘blogshank.com’. Andrea Hilliard Corporate Marketing


September 2010 Volume 7 no 8 Bulletin

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Graduates make a fashion statement at their degree show... Full story on page 11

Graphic Design students stand out in Penguin Design Awards 2010 ‘Literally leaps off the shelf and into your lap with a big meow.’ Joe Berger ‘Very playful and commercial – captures the feeling of the book in an inviting and modern way.’ Francesca Dow – Managing Director, Puffin Books ‘A clear idea, clearly expressed.’ Jan Pienkowski

L Winning Design for Alice’s Adventures in Wonderland in the Puffin Children’s Prize, by Jurate Laugalyte.

Cambridge School of Art’s Graphic Design students continue to impress with resounding success in the Penguin Design Awards 2010. Following the course’s philosophy of teaching students through an engagement with live briefs, students are increasingly receiving national and international recognition within the design industry through their success in competitions – all of which counts towards their final degree. The Penguin Design Awards is an annual competition, with entrants being asked to design book covers that would ‘stand out from others on the shelf, whilst appealing to the book’s target market’. This year’s books were Patrick Süskind’s Perfume, for the Penguin Adult Prize, and Alice’s

Adventures in Wonderland by Lewis Carroll, for the Puffin Children’s Prize. Anglia Ruskin was the only university to be represented twice in the shortlist, with Jurate Laugalyte going on to take first place in the Puffin Children’s Prize, while Julie Tostevin was highly commended in the Penguin Adult Prize. Jurate, who is just about to start the final year of her BA (Hons) Graphic Design course, has also been offered an internship with Penguin Books and seems somewhat surprised by her success. Feeling that being shortlisted was a ‘high achievement’ in itself, she didn’t dream about winning, particularly as her concept was so simple: ‘While I was reading Alice’s Adventures in Wonderland, I noticed that throughout Alice’s

journey she encounters many characters that seem oddly familiar. I understood that they are children’s interpretations of adult personalities. So my concept was to create a book cover where one of the characters would be transformed in an absurd and funny way (I wanted to show the way 4–6-year-old children are drawing and imagining the real world without strict rules).’ The judges, however, felt the work’s simplicity lent it clarity and playful character, which represented the book perfectly: ‘Jumped out at me – a very strong, clear and instant idea. It’s funny and odd and playful – a mixture of childishness and sophistication, exactly like the book.’ Charlie Higson ‘Simple, fun and instantly attracts.’ Anna Billson – Art Director, Puffin Books

In the adult competition, Julie took on the challenge of design for Perfume with a unique concept of a very stark design, coupled with silveredged pages and scented paper, based on the story’s main themes: ‘How unique would it be to be led to a book on a shelf by your sense of smell? To smell it, see it then touch it… A wonderful fresh aroma of lemons masks the stench of the storyline within. A bright white cover that stands out among the crowded bookshelf, conveying the purity of the story’s victims. A single drop of blood, so real you want to touch it. An intriguing sign that all is not as pure as it first appears. The title and author, like perfume, slowly emerge – you know they are there, although not always easily visible. ‘ The judges commended the ‘Strong typography’ of the design, a particular specialism of the course at Cambridge School of Art, as well as the ‘clean and simple concept’ (Richard Bravery – Senior Designer, Penguin General). Sarah Jones ALSS Marketing and Recruitment Manager


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Bulletin September 2010 Volume 7 no 8

NEWS Accreditation and accreditation-ofprior-learning progress Simple when you know how! Where can I get up-to-date information about accreditation of prior learning (APL)? Via the Curriculum website, here: http://web.anglia.ac.uk/curriculum/accreditation_prior_learning.phtml. Has anything about APL changed to make life easier for those who have to do it? Since July 2008, when, for the first time, the Academic Regulations allowed local sign off at Faculty AP(E)L1 Adviser level of the majority of accreditation of prior certificated learning (APCL) claims, there have been radical changes to the process of approval for entrants with prior certificated learning. These were in addition to already simplified forms, available electronically here: http://web.anglia.ac.uk/curriculum/accreditation_prior_learning_forms.phtml. This followed previous changes that were designed to streamline the process and strip out any unnecessary delays. These include: • The new simplified internal admissions process applied to all current Anglia Ruskin students wishing to continue to the next level award – an internal application form is sent to all via Admissions officers. • The increased use of tariffs enabling Admissions to process applications. These pre-approve certain courses, so formal APCL forms are not required. Is there one person in my faculty who can help me to get APL right? AP(E)L Advisers play the key role in supporting admissions tutors and in exercising academic judgement in approving individual admissions (details for all five Faculty APEL Advisers can be found here: http://web.anglia.ac.uk/anet/academic/public/faculty_apel_ad visers_2010.doc). They are supported by staff in the Academic Office (Sue Frost) and in Admissions (Linda Norris). How quickly can APL be approved? The use of detailed checklists in support of the forms completed and the use of electronic forms has helped to make it possible to give many APCL decisions within 24 hours. This is the best-case scenario, and for that to happen, the admissions tutor must obtain all the necessary evidence and documentation from the student, and must scan and forward this electronically. Following approval at Faculty AP(E)L Adviser level, Academic Office staff then enter the data so that the credit can be entered on the student record.

are sent to committees, and at peak admissions periods the APL sub-group meets very regularly to ensure fast decision-making. For the future it will be possible to have fewer meetings, as only a few cases now need this consideration and we use a system of chair’s action for urgent cases. Is there anything extra to do for overseas applications? Fast turnaround is essential, and you may need further background information from the International Admissions team so that the status of the previous award can be validated. In complex cases, your AP(E)L Adviser may ask for further information. Contact International Admissions via internationaladmissions@anglia.ac.uk. What’s new for 2010? In 2010, Faculty AP(E)L Advisers will take on a new responsibility to approve tariffs with a checking system in the Academic Office. This will mean that the majority of APCL work will be signed off within faculties. (APEL will continue to require committee approval, as this is an award of credit.) Short courses can now be accredited and will be used within accredited work-based learning modules: see your AP(E)L Adviser for details. The International Office is adding more information to its database about higher education systems in countries around the world – this is a useful source for all admissions tutors and AP(E)L Advisers. Company Accreditation continues to be offered on a monthly basis, enabling swift approval of appropriate proposals. We now have a member of the Higher Skills @ Work team, Carolyn Tiller, who will help more companies to attempt accreditation of work-based learning and to use APEL for their employees. Anglia Ruskin University is now a member of EBTA (Employer Based Training and Accreditation) and we have been successful in a number of bids through this (see www.fdf.ac.uk/ for more information). How can I learn more about Admissions and APL? Attend one of the regular sessions provided for staff – contact Linda Norris (linda.norris@anglia.ac.uk) for details. Also, talk to your AP(E)L Adviser!

Delays occur when documentation has not been forthcoming and queries are appropriately raised to ensure all reasonable QA standards are met. Do I still have to send forms to a committee meeting? Probably not. The vast majority of claims are dealt with via internal applications, tariffs or sign-offs by an AP(E)L Adviser. Less than 5%

Marian Redding Head of Modular Programmes

1

accreditation of prior experiential learning.


September 2010 Volume 7 no 8 Bulletin

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CRISTAL project – research into renewable energy sources... Full story on page 13

AIBS partners with NACUE to pilot a Venture Academy in Cambridge Clennell Collingwood, TTP Ventures; and many other prominent business professionals.

L At the Venture Academy event: (l–r) Jatinder Bahra (Taylor Vinters), James Mondo (AR Entrepreneurs), Kata Gyetvai

(NACUE), Olujide Ogunowale (AIBS), Professor Terry Mughan (AIBS), Professor Alan Barrell and Augustyna Kret (AIBS).

Ashcroft International Business School (AIBS) is working with leading regional and national bodies to help identify students with great business ideas. AIBS recently partnered the National Consortium of University Entrepreneurs (NACUE) – the fast-paced organisation supporting and representing enterprise societies, enterprising students and student entrepreneurs in universities across the UK – to pilot the Venture Academy model (developed for this purpose by Professor Alan Barrell) in Cambridge. Approximately 60 participants – including young entrepreneurs, enterprising students, investors and mentors – came from all over the UK to present their ideas. This first Venture Academy was hosted by IdeaSpace/Hauser Forum, was sponsored by Marks & Clerk and BDO, and was organised by Augustyna Kret, an alumna of AIBS. Venture Academy is an exciting, new entrepreneurial initiative that provides young entrepreneurs with the ultimate opportunity to learn

more about start-up finance, become investment-ready and connect with business angels, venture capitalists and other earlystage fund investors. It comprised three events – a start-up finance masterclass, an investmentreadiness day and a deal day. The benefits of the Venture Academy included: • Learning how to commercialise the business idea • Getting inspired and more confident • Feedback on your business idea and business plan presentations from experts to make the way forward clearer • Clarifying the business model and practice pitch • Developing a network of contacts with the business and investor community and your peers from the programme. Young entrepreneurs benefited from new insights into the sources of start-up finance, and received valuable feedback on their funding pitch and strategy. All delegates learned more about the current investment climate,

equity funding options, the financing plan, intellectual property rights, the perfect pitch and the term sheet and legal issues. The entrepreneurs were able to practise two-minute elevator pitches. Everybody was proactively involved and improved their presentation skills, being coached by leading experts. Venture Academy engaged top mentors from Cambridge. The contributors included: Professor Alan Barrell, a Cambridge business angel and entrepreneur in residence; Modwenna ReesMogg, CEO of Angel News; Gareth Roberts, CEO of PneumaCare; Annie Brooking, founder at Ideas to Market; Miranda Weston-Smith, CEO of MWS Consulting; Chris Mitchell, CEO of Audio Analytic; Jack Lang, a serial entrepreneur and business angel; Amy Mokady, i-Teams Director and business angel; Simon Pratten, founder of TriStart; Dr Phil O’Donovan, cofounder of Cambridge Silicon Radio; Jamie Urquhart, Pond Venture Partners; David Gough, a Cambridge business angel;

The Venture Academy created a unique atmosphere where people from different backgrounds exchanged ideas, opinions and advice for the common purpose of stimulating entrepreneurship in the region. The investors offered further help and mentoring to get the participating companies off the ground successfully and transfer even more expertise. Alastair Smith, the commercial manager of Cambridge Nanotubes, was very satisfied by the opportunity to pitch, as before he came to Venture Academy his business was really still just an idea. It’s now an investment proposition. The experience was great and has made a real difference to the prospects of Cambridge Nanotubes. Olujide Ogunawale, MBA student in AIBS said, ‘NACUE Venture Academy was organised and executed extremely well. I have met some wonderful people in the networking sessions. Professor Alan Barrell was a fantastic host and the investors’ advice was truly invaluable. I received great feedback about my business idea and have been able to improve my plan and my presentation skills.’ Convinced of the potential of the Venture Academy, Professor Terry Mughan of AIBS said, ‘During these events the venture-owners have demonstrated the tenacity and drive they need to succeed, and with the help of entrepreneurs such as Chris Mitchell, these individuals will have the motivation and commitment they need to take their business ideas to the next stage. They will need sharply honed skills to rise to the challenges that will face them as they bring their business ideas not just to the launch but beyond that to implementation of their plan and then fruition.’ For more information, please contact terry.mughan@anglia.ac.uk.


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Bulletin September 2010 Volume 7 no 8

NEWS Cambridge School of Art welcomes Tsinghua’s Academy of Arts and Design

Summer picturebook workshop at the Itabashi Art Museum, Tokyo

L The visiting students of Tsinghua’s Academy of Arts and Design with

L Martin (centre, in brown shirt) pictured with the group.

Dean, Professor Derrik Ferney (centre, back) and, to his left, Vice Professor Qin Dai-Hua and, to his right, Professor Wang Jiang Zhong.

On 20 July, Cambridge School of Art played host to a party of 30 students from Tsinghua’s Academy of Arts and Design with whom our collaboration was announced in last month’s Bulletin.

specialist printmaking facilities particularly impressed, and the students were pleased to meet and talk to MA Printmaking convenor Nick Devison and postgraduate students.

Accompanying the students were Professor Wang Jiang Zhong and Vice Professor Qin Dai-Hua, Director of the Department of Textile & Fashion Design.

Thanks also go to Paul Marris and Mick Gowar for their presentations, tours and making the group feel most welcome.

The students were particularly interested in our fashion design facilities and asked Dr Wendy Moody many perceptive questions about fashion design in the UK and about our course at Anglia Ruskin University. Our

We look forward to working closely with Tsinghua’s Academy of Arts and Design in the future. Sarah Jones ALSS Marketing and Recruitment Manager

Martin Salisbury, Cambridge School of Art’s Reader in Illustration and Course Leader MA Children’s Book Illustration, was the invited presenter for the 2010 July five-day workshop. The Itabashi Art Museum has worked closely for a number of years with the Bologna Children’s Book Fair, bringing the selected Bologna illustration exhibition to the museum each summer. Workshop organiser Kiyoko Matsuoka developed the project some 20 years ago, and has since invited illustrators, publishers and educators from around the world. Twenty-three students were selected from over 60 applicants, and each developed a picturebook

dummy and sample artwork over the intensive week’s work. The workshop culminated with a group critique and a public lecture on picturebook art from Salisbury at the museum. Sarah Jones ALSS Marketing and Recruitment Manager

L Sushi homage to Martin

Salisbury by Yoshie Kwabe.


September 2010 Volume 7 no 8 Bulletin

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AIBS’s Penny Hood invited to join ARTDO council... Full story on page 14

Company Warehouse Lecturer’s work links up with the ILU bought by Tate to provide business ‘start-up’ Britain packages Chelmsford-based business The Company Warehouse and our International Law Unit (ILU) have launched a joint research initiative to help new businesses grow more quickly. The Company Warehouse is one of the biggest company formation agents in the UK, offering a range of limited company start-up packages including Companies House, VAT and trademark registration services. The ILU works with external partners to undertake consultancy, research and continuing professional development activities, transferring cuttingedge research, practice and innovation from the academic environment to the business world, governments and international agencies. Managing Director of The Company Warehouse, Richard Jobling, said, ‘Recent indicators show there will be 200,000 limited companies starting business in 2010. The Company Warehouse interacts with 150,000 of these and anticipates that around 25,000 will become clients of the company. This gives us a unique insight into the practical challenges facing start-up companies in the UK, and I feel it is right for us to use the platform we have to speak up on behalf of this group. From a commercial perspective, it’s in our interest to better understand our customers, and one way of acquiring this knowledge comes from investment in detailed research.’

The Company Warehouse’s partnership with the ILU presents this research opportunity. The ILU will provide the legal expertise and research capability to The Company Warehouse, enabling it to offer its clients additional services such as the provision of company and legal documentation and research into specific legal issues. The ILU will also research start-up statistics and trends, enabling The Company Warehouse to tailor its services and advice to clients. Richard Jobling said, ‘Although we are well placed to exploit the commercial gains, we lack the resources and expertise internally to bring this type of research to fruition. Our partnership with the ILU will help us to achieve this goal. The wider benefits are potentially enormous. I believe we may create as many as 50 new jobs in Chelmsford over the next two years.’ Dr Tom Mortimer, Director of The International Law Unit and Head of Anglia Law School, added, ‘This is a most welcome partnership. Together, we will be able to provide a rich resource for SMEs and regional entrepreneurs.’ Andrea Hilliard Corporate Marketing

L 18 minutes 6, by Jim Butler.

L 18 minutes 9, by Jim Butler.

Tate Britain has acquired 18 minutes at Manchester Piccadilly by Jim Butler, Pathway Leader for Illustration & Animation, for their permanent collection. This artwork documents 18 minutes spent waiting in Manchester’s Piccadilly station. The screenprinted book takes in a 360-degree panorama from the platform and uses texts coming from station announcements. Each double-page spread represents a two-minute interval, using the coffee rings to mark out the passage of time. Commenting on the purchase, Jim said, ‘Maria White, curator of artists’ books at the Tate, had seen my work and invited me down to show her

a selection of my bookworks. I’m obviously delighted to have my work acquired by such a major collection. Bookworks are a vital part of my artistic practice and it’s a huge boost to have my work recognised in this way.’ This follows purchases earlier this year of another of his bookworks, Ash Wednesday, by The Art Institute of Chicago and the Meermanno Museum in the Hague. Jim has recently developed a Book Arts module for the MA Printmaking in Cambridge School of Art, and is currently developing an MA Illustration and Book Arts. For more information, please contact Sarah Jones, sarah.jones@anglia.ac.uk.


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Bulletin September 2010 Volume 7 no 8

NEWS ‘Stress-busters’ invest in quicker diagnostics We have recently invested in £150,000 of new equipment to allow our Department of Psychology’s Applied, Social, Health and Research Group to improve its saliva testing service, which is the fastdeveloping alternative to blood testing for the monitoring of stress levels. Our psychologists are using a Tecan liquidhandling platform to automate enzyme-linked immunosorbent assay (ELISA) analysis of cortisol and immunoglobulin A (IgA) levels, to explore the relationship between stress and the immune response for both chronic and acute stress. ELISA-based analysis is a biochemical technique used mainly in immunology to detect the presence of an antibody or an antigen in a sample. Dr Matt Bristow, Senior Lecturer in Biological Psychology, explained the benefit of the new system: ‘We are modelling stress in a controlled environment using

the effects of different types of stress on the immune response. For example, one recent project looked at carers of people with dementia, and we discovered that the longterm chronic stress they experience tends to raise levels of IgA. At the other extreme, we followed a number of volunteers through their first tandem parachute jump, looking at progressive increases in salivary cortisol before the event, and the effect that this has on the immune system’s reaction. ‘We are using the new equipment to automate testing, considerably increasing daily throughput from a maximum of 100 samples manually, to over 600 with the new testing platform. The system has a scanner for barcode recognition, software for tracking database integration and printing, offering full automation of the whole process. The system has

delivered considerably more than our initial expectations, eliminating human errors, scheduling assays dynamically for increased throughput giving us much more reliable data in a far shorter time, which can only help with the profiling of damaging stress levels and the actioning of stress-beating therapies.’ At a time when stress, anxiety and depression are a part of everyday life, this new technology is helping to speed up the testing service, which is being used by different organisations to monitor stress within sport, health, wellbeing and various occupational environments. One recent report has shown that Cambridgeshire police officers took more than 1000 days off in a year due to stress and depression (the data covers April 2009 to March this year). The Department of Psychology’s Applied, Social,

Health and Research Group has internationally acclaimed expertise in the analysis of saliva for a range of hormones and immunological markers, for example, the hormones cortisol and testosterone, and the mucosal antibody immunoglobulin A (IgA), and offers its salivary assay consultancy via Salimetrics Europe, a part of US company Salimetrics – a world leader in saliva analysis – to offer a bespoke saliva testing service within Europe for a wide range of salivary biomarkers including: alpha amylase, androstenedione, blood contamination, cortisol, cotinine, c-reactive protein, DHEA, DHEA-S, estradiol, estriol, estrone, progesterone, 17 alpha-hydroxyprogesterone, secretory IgA and testosterone. If you would like more information, please call Dr Matt Bristow on ext 2571 or email research@anglia.ac.uk.

Patient-centred tools improving our audiology curriculum

L Audiology students engaged in situational role play.

A two-day academic panel was organised by the Ida Institute of Denmark and held at UCL,

London. The Ida Institute aims to generate better understanding of the human

dynamics of hearing loss. Academics in audiology were invited from universities including Bristol, Birmingham, Leicester, Edinburgh and Anglia Ruskin (Cambridge). The panel explored opportunities to integrate innovative educational materials into undergraduate and graduate audiology curricula. The materials included patient-centred rehabilitation tools, designed to facilitate patient engagement in the counselling process and to support practitioners in analysis and problem solving, which were developed during earlier collaborative sessions (in which

I took part). At Anglia Ruskin, we have already integrated the Institute’s patient-centred tools into the curriculum of our FdSc degree, a step that has been widely welcomed by the students. Most recently, I have also delivered a joint workshop and introduced the tools, as part of the developments in reflective practice, to audiologists from the British Society of Audiology. Dr Maryanne Maltby Audiology Pathway Leader, Department of Vision and Hearing Sciences


September 2010 Volume 7 no 8 Bulletin

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Improving ISMS Service Desk with SDI qualifications... Full story on page 19

Graduates make big waves in fashion world Kayleigh Valentine described it as being ‘mad’ since the Fashion Show. Her work was shown at the Brighton Fashion Week and featured on the homepage of the website, which led to her being interviewed by Vogue.com. She is now undertaking an internship with Supremebeing, working with Moldfashion.com, to advise them on buying and styling, and is selling her work through them, all while working on her next collection.

In June, fashion designers from the first graduating year of Cambridge School of Art BA (Hons) Fashion Design burst on to the fashion scene with a spectacular Fashion Show to mark their graduation. The show, held at the Cambridge campus, was a sell-out and widely applauded. Senior Lecturer and BA (Hons) Fashion Design course leader Wendy Moody is proud of the student’s achievements: ‘The first graduate fashion/costume show here was a great success. The students worked incredibly hard with some outstanding outputs, and two of our students (Kayleigh and Joy) are already gaining recognition by the industry. I really look forward to seeing how Joy continues to push the boundaries with her innovative use of latex, and Kayleigh with her high-end fashion collections.’

Showing alongside Kayleigh at both the Cambridge and Brighton shows was Joy Williams, whose experimentation with latex (pictured above, at the show) has led to an opportunity to work with up-and-coming artbased photography company Fetish Rocks. Through connections on the BA (Hons) Fashion Design, Joy has landed an internship with couture latex company House of Harlot. All first-class fashion shows need a top photographer, and graduating BA (Hons) Photography student Miroslav Zaruba proved his worth at the show. Based in London, Miroslav has worked on London Fashion Week and with fashion agencies, and his highly professional images capture the excellent quality and cutting-edge design of the graduates’ pieces. Andrea Hilliard Corporate Marketing

In the News Send your news stories to Andrea Hilliard (ext 4727, e: andrea.hilliard@anglia.ac.uk). To view our latest news releases, visit www.anglia.ac.uk; you can also follow our latest news on Twitter, visit www.twitter.com/angliaruskin. 5 August, The Independent Professor Mike Thorne, Vice Chancellor, comments on the fines universities face for over-recruitment. 14 July, BBC Radio Cambridgeshire Dr Matt Bristow, Senior Lecturer in Psychology, and Roger Sparrow, from Salimetrics Europe, discuss our equipment that will speed up the process of saliva samples for stress analysis. 8 July, BBC Radio Cambridgeshire Roger Law, a Cambridge School of Art graduate and co-creator of Spitting Image, talks about Spitting Image and the role of political satire. 1 July, BBC Radio Cambridgeshire Colleen Moore, Deputy Head of Humanities & Social Sciences, discusses the budget cuts to Cambridgeshire Police and ‘Bobbies on the Beat’. 29 June, BBC Radio Cambridgeshire Professor Mike Thorne, Vice Chancellor, talks about the £12 million modernisation funding and 540 additional student numbers we have recently been awarded. 24 June, BBC Radio Essex Professor Mike Thorne, Vice Chancellor, discusses why we have developed a BA Sales degree for Harrods. 24 June, The Independent Catherine McCrory, Pathway Leader in the Faculty of Education, talks about the impact of Summer Schools. 23 June, Metro, The Sun, The Independent, BBC Radio Cambridgeshire Professor Mike Thorne, Vice Chancellor, comments on the new Harrods BA Sales degree. 22 June, The Guardian Professor Mike Thorne, Vice Chancellor, discusses why we have developed a BA Sales degree for Harrods. 15 June, BBC Radio Essex Dr Sean Lang, Senior Lecturer in History, discusses the Bloody Sunday Report. 10 June, BBC Radio Cambridgeshire Dr Mark Mabey, Executive Director University Centre Peterborough, talks about Government funding cuts, student fees and the impact on universities.


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Bulletin September 2010 Volume 7 no 8

NEWS University launch for our research repository ARRO Anglia Ruskin Research Online from our research community. It will be our showcase for research output, and Mike encouraged staff to deposit research material in ARRO.

L Members of the working group (l–r): Professor Caroline Strange

(Assistant Director – Research Support, RDCS), Susan Orme (ARRO project officer), Professor Mike Thorne, Margaret March (Assistant Director of Library Services: Academic Services) and Graham Howorth (Assistant Director of Library Services: Central Services).

On Wednesday 16 June, the University Library at Chelmsford hosted a celebratory event to mark the launch of ARRO – Anglia Ruskin Research Online. The ARRO working group, with representatives from academic, library and RDCS staff, and chaired by Professor Caroline Strange, has developed a database for storing online, open-access research outputs and scholarly material. Items

ARRO will preserve our research work in a single archived collection and, by including permitted versions of journal articles, will help us meet funders’ mandates to make the results of the research they fund more widely available to those who do not have access to subscription-based journals.

are stored securely, but are also accessible to the widest possible audience. ARRO is a repository start-up project, supported by the JISC Repositories Support Project.

The benefits of easy access and dissemination of research and scholarly outputs, provided by a sustainable institutional repository, will be enjoyed by the academic community not only in supporting research but also in underpinning learning and teaching.

On launching ARRO, Professor Mike Thorne spoke enthusiastically on the benefits of having an institutional repository to collect data together and provide greater access to scholarly material

The working group is investigating the possibility of how ARRO could upload data from Symplectic – a database of bibliographic research data currently used by the Faculty of Science & Technology.

On hearing that, currently, the Faculty of Science & Technology had the most research articles deposited, Mike raised a challenge to all faculties: which faculty, within a year, could deposit the most material? The competition will be launched in Cambridge on Tuesday 19 October, during an afternoon event to mark Open Access Week. Assembled guests enjoyed a specially made ARRO cake. In addition, a variety of individual cakes sold helped to raise £50 in donations for the Helen Rollason Cancer Charity and the Music Therapy Appeal. We intend to hold a similar event in June 2011 to celebrate ARRO one year on, and to announce the competition winner. For more information on using the resource, go to the ARRO website at http://angliaruskin.openreposito ry.com/arro/.

Success for Assistant Librarian Trainee Angharad Roberts has been offered a prestigious, fully funded PhD studentship at the University of Sheffield working on the project ‘Conceptualising the library collection for the digital world: a case study of social enterprise’. This is a collaborative project with the British Library, funded by a Concordat Scholarship for

research, drawing on the Library’s holdings. The project will look at the developing field of social enterprise and consider what the term ‘collection’ means for libraries in the age of digital information resources, building on Angharad’s practical experience of collection management at Anglia Ruskin and on her MA

dissertation, which examined collection issues of relevance to national libraries. The Assistant Librarian Trainee position was created two years ago to provide a first professional post for newly qualified librarians, recognising the need to support the profession by offering a valuable

employment opportunity. The benefits to the library service, the staff and the trainees themselves have been extensive, endorsed by the success Angahard has had in moving to the next stage of her career. She leaves with all our best wishes for the future! Nicky Kershaw University Librarian


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New email service for our students starts in September... Full story on page 21

New state-of-the-art motion analysis laboratory under construction in the Postgraduate Medical Institute (PMI) This is the first of its kind in the UK.

L The ARUMAL under construction: (l–r) Sara Brammall, Director of

Summit Medical and Scientific, David Spencer of Broadway Malyan, Philip Joyce of SDC, and Dr Rajshree Mootanah.

The Anglia Ruskin University Motion Analysis Laboratory (ARUMAL) will be used for research, teaching and clinical activities and will enable the analysis of healthy, pathologic and athletic movement patterns.

The ARUMAL, located on the first floor of the PMI, includes a large-mass floor system, to minimise vibration-induced errors, and adjustably repositionable force plates to measure ground reaction forces.

In December 2008, Dr Rajshree Mootanah, Director of the Medical Engineering Research Group, and Dr David Humber, Dean of the Faculty of Health & Social Care, submitted a successful bid for £300,000 to the Science Research Investment Fund to equip the ARUMAL. The design of the ARUMAL is similar to that of the Leon Root Motion Analysis Laboratory (LRMAL) at the Hospital for Special Surgery (HSS), which is ranked number 1 in the US for orthopaedics by US News and World Report. During her five-month sabbatical training at HSS, Dr Mootanah worked in close collaboration with Dr Howard Hillstrom,

Director of the LRMAL, to design the ARUMAL to ensure flexibility of future research activities. Dr Hillstrom, who designed and developed the LRMAL, has significantly contributed his knowledge and expertise towards the development of the ARUMAL right from the initial stage. The Medical Engineering Research Group at Anglia Ruskin is keen to collaborate with regional hospitals to carry out research or clinical activities in the areas of motion analysis and computer simulations of reconstructed bones and joints. For more information, please contact Dr Rajshree Mootanah, at rajshree.mootanah@anglia.ac.uk, or call ext 3909.

Sustainable renewable energy for Europe With awareness of climate change at an all-time high, the interest in renewable energy sources is of great interest to researchers, policy-makers and the general public. For two years, Head of Computing and Technology, Professor Marcian Cirstea, has led the CRISTAL project (Control of Renewable Integrated Systems Targeting Advanced Landmarks), which aims to strengthen European research into renewable energy sources. The CRISTAL project consortium, involving partner institutions across Europe, worked closely to help gather and pool data from public presentations and events in which the reactions to renewable energy possibilities could be gauged. Using data

gathered by all of the partner centres, the CRISTAL team were able to look at the possibilities of renewable energy solutions within a context that addressed the needs of Europe as a whole. The CRISTAL project finished in December 2009, having produced some clear results, including: 1. Technical discussions during the many meetings that were held, allowing for an excellent exchange of knowledge and enabling the team to discuss issues and, ultimately, identify solutions. 2. Organisation of a special session on renewables and sustainability at the IEEE OPTIM’08 conference,

L Members of the CRISTAL project consortium.

placing significant technical knowledge from the consortium in the public domain. 3. Enabling interaction with other significant players in distributed renewable energy. It can be concluded that the CRISTAL project has had significant achievements in the coordination of the research work carried out by the

consortium members on renewables. The Faculty of Science & Technology is proud to be contributing to research on this critical issue, and Anglia Ruskin is engaged in aligning sustainable development and renewable energy solutions through the new Institute of Research in Global Sustainability. For more information, visit: www.anglia.ac.uk/cristal.


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Bulletin September 2010 Volume 7 no 8

NEWS Moulsham High School visits Anglia Ruskin University students the reasons for increased internationalisation and the different perspectives of what globalisation means, before focusing on the current situations in China and India.

L Making final preparations: one of the groups getting ready for their

presentation.

On 15 July, close to 40 students from Moulsham High School came to our Chelmsford campus. John Rayment, one of our principal lecturers, had already given a talk in one of their classes and they had previously visited our University to look at the library, but the purpose

of this visit was to learn more about globalisation, particularly in relation to China and India, to help them prepare for when they cover this topic at school in more detail next year. Professor Stuart Wall started the day. He explained to the

After the lecture the students went into breakout rooms to work on presentations that they were to give in the afternoon to Jill Baldwin and Rob Willis. The groups had a student ambassador on hand to help them with PowerPoint slides and to make useful suggestions. When the time came to present, the students filed nervously into the presentation room, QUE101. There were five groups and each had to speak on the subject, ‘Is it too late for the UK plc to focus its efforts on China and India, and if so, should it look elsewhere?’ It was agreed all round that the standard of the presentations was very high. After each group had presented, Jill and Rob asked them probing questions about the topic and about what the students had said. All the

students were knowledgeable, enthusiastic and able to answer each of the questions in detail. Rob even said that some of the presentations were up to the standard of first-year undergraduate level. At the end of the day, Rob and Jill awarded prizes (boxes of chocolates) to all groups for specific areas. Group 5 won the accolade for best definition of globalisation, group 4 won theirs for their content, group 3 for delivery and sparks of genius, group 2 for their sources of reference and group 1 were the overall winners: they were strong in all areas of content, delivery, group interaction and use of visual aids. All the students seemed to enjoy their time spent on campus. We hope we will see some of them join us on business courses in 2011. Hannah Myatt Departmental Student Experience Co-ordinator, Ashcroft International Business School

Asian Region Training and Development Organisation, 37th Conference, Malaysia In July, sponsored by the Association of Business Executives (ABE), Penny Hood of Ashcroft International Business School attended a conference on international leadership and human resource development, held by the Asian Region Training and Development Organisation (ARTDO), at the Palace of the Golden Horses, Kuala Lumpur, Selangor, Malaysia.

The conference brought together academics, leaders, managers, HR professionals and practitioners from both the public and private sectors of many countries, including Australia, Bahrain, China, France, India, Indonesia, Japan, Kuwait, Malaysia, Philippines, Singapore, Sweden, Taiwan, Thailand, UK and USA. The topic of the conference was ‘Leadership

Focus – People Development for Peak Performance’. The conference was opened by Tan Sri Dato’ Seri Abd. Khalid Bin Ibrahim, Chief Minister of Selangor, and hosted by the Malaysian Institute of Training and Development. Penny’s paper addressed the issue of continuing professional development for senior executives. She has

subsequently been invited to join the council of ARTDO. For more information, please contact penelope.hood@anglia.ac.uk.


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External Liaison Team wins two National Aimhigher Awards... Full story on page 24

11th Annual Learning and Teaching Conference: Illuminate available to view at www.anglia.ac.uk/inspire.

L Dr Bill Rankin gave a dynamic keynote on new ways to engage

learners through mobile technology.

INSPIRE’s 11th Annual Learning and Teaching Conference, 7 July, at the Chelmsford campus, was hailed as stimulating, constructive and inspirational by the 140 delegates attending. In line with the themes of the keynote on mobile technologies, all delegates were supplied with an iTouch for the duration of the conference. Delegates enjoyed a fascinating, innovative keynote by Dr Bill Rankin, ‘Next-Wave Mobility and the Three Ages of Information’. Bill is Director of Educational Innovation at Abilene Christian University, Texas, and an expert in creating new ways to engage learners through mobile technology. He spoke on how new technology emerges to solve a problem and give greater access to learning, on the proliferation of information in the Internet age, and the continued need for

good pedagogy in order to decide which information to trust. He also commented on increased student satisfaction and engagement with learning through the growth in use of mobile technologies, enabling students to have greater ownership of their learning. His keynote presentation is now available on the INSPIRE website at www.anglia.ac.uk/inspire. During the rest of the morning, delegates were able to learn about pedagogic projects, undertaken by our colleagues with students in faculties and across our University, through chosen workshops and presentations, and share presenters’ innovations in learning, teaching and assessment in lunchtime activities, videos and poster sessions. Details of the presenters, session abstracts and associated materials are

In the afternoon, Vice Chancellor Professor Mike Thorne gave a stimulating keynote on ‘Towards a Learning and Teaching Strategy’, including the themes: What do students want to get out of their university education?; What do we want students to get out of their university education?; and the components of student success, including the National Student Survey, retention and graduate employment. We then held a series of round-table discussions on the themes of his keynote, asking: What have I got right? What have I got wrong? What have I missed off the list of themes for the strategy?, and, What is the single most important issue as far as your group is concerned? We also provided an iBox for attendees’ feedback on the conference. It was available throughout the day, with two helpers on hand for guidance, and was well attended. We recorded 12 pieces of feedback from delegates, keynotes and fellowship award-holders, ranging from constructive criticism to compliments. At the end of the day, at the conference reception, we presented the new University Teaching Fellows with their certificates and fellowship pins, and announced the winners of the new Learning and Teaching Project Fund in a ceremony hosted by the Vice Chancellor. The new University Teaching Fellowship Awards are for staff who have made exceptional

contributions to learning and teaching at Anglia Ruskin University. They celebrate excellence in learning and teaching practice, with the bar set very high. Winning is a significant achievement, only six can be awarded each year, and winners form the pool from which we will develop our candidates for the National Teaching Fellowship Scheme Awards. Winners also receive a project grant (up to £5000) to be used in the support of an agreed project in an area of learning or teaching. In this first round, there were only four winners of this prestigious award: Dr Penny English, Dr Mick Gowar, Dr Jaki Lilly and Christina Thurston. For more information on the fellows, see page 18. For a complete list of the 11 winners of the Learning and Teaching Project Funds, see www.anglia.ac.uk/inspire. The conference has grown to almost double its capacity over the past two years, and continues to expand and reach more staff. Don’t forget that INSPIRE is your first port of call for all matters related to learning and teaching. Please see our website for details of our full range of support for learning, teaching and assessment: www.anglia.ac.uk/inspire. If you cannot find what you need, you can use our chat facility to post your query, or you can complete an enquiry form via the website. Alternatively, please contact us at inspire@anglia.ac.uk.


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Bulletin September 2010 Volume 7 no 8

NEWS Winners of the Vice Chancellor’s Awards Winners of the third round of the Vice Chancellor’s awards were delighted to receive their certificates from Professor Mike Thorne at the summer party on the Cambridge campus on 14 June and on the Chelmsford campus on 30 June. The awards, which acknowledge outstanding contributions to our University, were won by both teams and individuals. This year was a bumper year for nominations – we received 31, representing 122 colleagues. Only eight awards may be made each year, so the panel had a difficult task to select those to be recommended to our Vice Chancellor for an award. The Faculty of Health & Social Care Research Ethics Panel (FREP) was delighted to receive its award. Panel Chair, Dr Leslie Gelling, commented on receiving the award: ‘Members of the Faculty of Health & Social Care are delighted to have received this award in recognition of their efforts to promote and support research. It can sometimes feel like the work of such groups is undervalued and only becomes a topic of discussion when researchers have problems with the review process. This award acknowledges the importance of ethical review and the efforts made by this FREP to make research ethics an important consideration for all those involved in research.’ Sylvia Kittle of the Radiography Team (Faculty of Health & Social Care) commented on winning an award: ‘The Radiography

L The winners of the Vice Chancellor’s awards presented at the Cambridge campus ceremony, 14 June (l–r):

(back row) Dr Tim Schafer (FREP), Shirley Jones (FREP), Ian Bennett (MA in Publishing Team), Dr Samantha Rayner (MA in Publishing Team), Julia Manley (Student Money Advisers, Cambridge); (front row) Dr Leslie Gelling (FREP), Vice Chancellor Professor Mike Thorne, Dr Rob Toulson, David Ryan.

team is delighted to receive the Vice Chancellor’s Award for its innovative, online Freshers’ Week. The team has previously received commendation for its diverse strategies in supporting online, distance-learning students, but recognition of the team’s hard work by the Vice Chancellor is very gratifying. Freshers’ Week provides a means of helping students to prepare for online learning and has been positively received by all users.’ The Student Money Advisers (Cambridge) worked tirelessly, providing an excellent service to students over and above their role. They worked long hours to provide all of our students with the support and

advice that they needed. Julia Manley of the Student Money Advisers (Cambridge) commented on winning their award: ‘2009–10 has been a very difficult year for the Student Money Advice teams, mainly due to the problems with Student Finance England. All in the Cambridge team were very gratified to be nominated for a VC’s award, astonished to hear we had been successful and delighted that all our hard work has been recognised.’ Emily Wright, Schools and Colleges Liaison Officer in the Faculty of Health & Social Care, developed the highly successful Buddy Project, which is a peer-mentoring scheme, where existing students mentor new

students. She commented on winning her award: ‘It was an honour to be nominated for a VC’s award this year, let alone to win. It is great to be part of an institution that both encourages innovation from its employees and also actively recognises their contribution. I was delighted to be able to celebrate on 30 June with my husband and three-week-old baby boy! This award couldn’t have been won without the encouragement of the Faculty of Health & Social Care, particularly the Marketing and Recruitment team who provided their support and commitment to improving the student experience.’


September 2010 Volume 7 no 8 Bulletin

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Ixion internship demonstrates the benefit to both parties... Full story on page 25

L The winners of the Vice Chancellor’s awards presented at the Chelmsford campus ceremony, 30 June (l–r):

(back row) Yvette Winnard (Radiography), Sue Wallbank (Radiography), Jane Shepherdson (Radiography), John Talbot; (front row) Emily Wright, Jon Svennson (Radiography), Vice Chancellor Professor Mike Thorne, Sylvia Kittle (Radiography), Claire Markwell.

David Ryan, Reader in Fine Art in the Cambridge School of Art (ALSS), has nurtured and developed opportunities for art students to exhibit beyond the campus publicly in Cambridge. David commented on receiving his award: ‘Receiving one of the VC’s awards is a gratifying recognition of the work produced outside of modules or college administration, in this case, done over the last few years in order to give opportunities to art students for exhibiting around Cambridge. This has given students confidence in presenting their work, as well as allowing a more general public to be involved and to experience what we produce. So, any appreciation of such work is much appreciated!’

Claire Markwell, Sports Administrator in Student Services, consistently showed an enthusiasm and energy far above and beyond the call of duty. She commented on winning her award: ‘When I received the letter to say that I would be receiving an award from the Vice Chancellor in acknowledgement of my exceptional contribution, I was quite shocked, then once it had sunk in, I was pleased and realised how great it was that in such a big organisation you can be recognised and appreciated no matter how small or insignificant you may think you are. A “thank you” always goes a long way, and this recognition does, so thank you.’

Dr Rob Toulson made a significant contribution in raising the regional and national profile of Anglia Ruskin and in encouraging businesses to collaborate with our University, beyond and above the call of duty. Rob commented on winning his award: ‘It is an honour to receive the Vice Chancellor’s Award as recognition of my research, knowledge transfer and scholarly activity. The recognition enhances my incentive to continue to build my research profile and will boost the credibility of future funding applications, which are currently in progress.’ Dr Samantha Rayner and the MA in Publishing Team worked long hours to make

the MA in Publishing a resounding success. Samantha commented on winning her award: ‘I’m thrilled that the Publishing team has been recognised like this – it’s been a really challenging first year for the MA, and I have been very lucky indeed in having the regular input of Ian Bennett and the professionals – Rachel Calder, Mal Peachey and James Woodall – all of whom have given freely of their time to ensure the course has been a success. Publishing has to connect directly to the professional world, and as such, the course must network continuously to build up good relationships with local and national businesses, as well as deliver high-quality academic content. Without the team’s support, the course could not function – and so it is a great boost for us all to have the VC’s Award acknowledge everyone’s contributions.’ Twenty-four Awards recognising outstanding contributions to our University have been made to teams and individuals since the inception of the scheme in 2008. The Vice Chancellor’s Awards are open to all Anglia Ruskin employees. The opening of the nomination period is announced in the February issue of Bulletin and information and nomination forms are available on the Awards pages of the INSPIRE website at www.anglia.ac.uk/inspire. Dr Jaki Lilly INSPIRE


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Bulletin September 2010 Volume 7 no 8

NEWS Photograph courtesy of Robert Kearney.

University Teaching Fellowship Award winners

L Dr Jaki Lilly.

L Chris Thurston and the VC.

L Dr Penny English and the VC.

L Dr Mick Gowar.

The new University Teaching Fellowship Awards (UTFA) are for staff who have made exceptional contributions to learning and teaching at Anglia Ruskin University. They celebrate excellence in learning and teaching practice with the bar set very high. Winning is a significant achievement, only six can be awarded each year, and winners will form the pool from which we will develop our candidates for the National Teaching Fellowship Scheme Awards. Winners receive an Anglia Ruskin University Teaching Fellowship Certificate and are entitled to use the designation ‘University Teaching Fellow’ as an honourific title. They also receive a learning and teaching fellow lapel pin, and a project grant (up to £5000) to be used in the support of an agreed project in an area of learning or teaching (for which a project plan is submitted).

this year only four demonstrated the level of excellence required to achieve this prestigious award. These are: Dr Penny English, Dr Mick Gowar, Dr Jaki Lilly and Chris Thurston.

Dr Mick Gowar is a Senior Lecturer in Contextual Studies in the Cambridge School of Art (ALSS). His achievements testify to his focus, determination and energy. Mick is one of the faculty’s rising stars. He is an outstanding teacher, author and academic who brings energy, intellect and good humour to everything he does. The cornerstone of Mick’s teaching – whether in higher, primary or secondary education – is to encourage students and pupils to recognise and make the most of their creative potential. He commented on receiving his award, ‘I am delighted to accept the award of a University Teaching Fellowship. I feel that the creation of these new posts is a timely reminder that a university depends on what the title of this award implies: Fellowship. It should be a community united not simply by buyer–seller, user–supplier relationships, but it should also be inspired by a dedication to teaching and learning founded on fundamental human values: responsibility, duty, trust, mutual respect and affection.’

Chris Thurston, a Senior Lecturer in the Faculty of Health & Social Care, was commended for the breath and depth of her excellence in teaching and learning, showing how she has developed her skills and also how she has supported others to advance theirs, both in teaching and assessing, and also in research and publications. Chris is committed to an atmosphere of supportive practice that challenges staff to maintain their creditability, both within their professional expertise and in their teaching abilities. She commented on receiving her award, ‘I feel really honoured to receive this award as it acknowledges my experience and knowledge in the field of higher education, along with my ability to support students and staff undertaking educational activities and pursuits in research. I also value the acknowledgement of my ability to develop further in the future. And, indeed, the £5000 will be used to pursue a national study, with my colleague Dr Susan Walker, about the education support required by school nurses in regards to sexual health support for young people.’

The Vice Chancellor presented this year’s winners with their certificates and lapel pins at INSPIRE’s 11th Annual Learning and Teaching Conference: Illuminate, in Chelmsford, on 7 July (see report on page 15). From a strong field of applications,

Dr Penny English, a Principal Lecturer in the Faculty of Arts, Law & Social Sciences, has been inspirational for colleagues as the Learning and Teaching Advisor in the Law Department. Penny leads by example and is a supportive and passionate contributor to developments in this area. Penny’s contribution to the development of colleagues in the context of learning and teaching has been second to none. She commented on receiving her award, ‘I felt greatly honoured to be awarded one of the first University Teaching Fellowships. More importantly though, the creation of these awards marks a very welcome acknowledgement that learning and teaching are at the forefront of what we do, and that innovative and reflective teaching should be recognised and celebrated. I am looking forward to being able to use the grant associated with this award to pursue my ideas further.’


September 2010 Volume 7 no 8 Bulletin

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Nigel Cooper aims to help shrink the C of E’s carbon footprint... Full story on page 26

Improvements at your ISMS Service Desk Dr Jaki Lilly is a highly experienced member of INSPIRE and is currently its Associate Director. Jaki takes an approach to staff development based on research, scholarship and professional practice. Jaki has raised the profile of excellence with her colleagues, across our University and within the higher education sector. Jaki’s ultimate aim is to facilitate the development of a vibrant community of inspired learning and teaching practitioners who in turn teach in a way that inspires our students. She commented on receiving her award, ‘I am delighted to have been awarded a University Teaching Fellowship. The expectations of academics at our University are high. We aim to demonstrate excellence in our contributions to teaching and scholarship – research, consultancy and professional practice and the academic community and professional standards. As Associate Director of INSPIRE, I am honoured that my peers and seniors have recognised my efforts to support colleagues in our mutual endeavour to promote our University as a centre of learning and teaching excellence.’ Winners of our University Teaching Fellowships will form the pool of expertise from which we will select our nominations for the HEA National Teaching Fellowship Awards, which open in November. For further information on these, and on the requirements for the UTFA, visit anglia.ac.uk/inspire. Steve Wilson Director of INSPIRE

I was feeling apprehensive waiting for a train on Cambridge railway station. It was a particularly cold and damp morning and I was travelling to an examination centre of the Service Desk Institute (SDI). The SDI is the leading professional organisation for everyone working in the IT service and support industry and, following a quick glance at the examination questions, I realised that I was destined for a thorough test. I am pleased to say that, despite my initial reservations, I passed the examination, which was the culmination of the SDI course, Service Desk Analyst, and it means I have attained the level of Certified Service Desk Analyst. My role at our University is that of a support analyst within the Customer Support Team (CST) working on the Information Systems and Media Services (ISMS) service desk. Most of the CST support analysts are now Certified Service Desk Analysts and this is a significant step forward in our change from a technical helpdesk to the current ISMS service desk. Excellent service desk support is vital to ensure our University continues to thrive and, as qualified analysts, we are now better able consistently to deliver the required IT service levels by having: • a thorough grounding in the skills, competencies and knowledge required of a professional and effective service desk analyst • essential skills and competencies to deliver efficient and effective support

levels of customer service and support.

in the service desk environment • practical knowledge of how to use these skills to deal effectively with a variety of situations • a clear understanding of how to identify customer needs and motivations, and how to handle difficult situations • a recognition of the importance of teamwork in the support environment • knowledge of core service management processes and the role and importance of the service desk within these • practical problem-solving techniques • an understanding of service desk metrics, service level agreements, customer satisfaction surveys, and the latest service desk tools and technologies. The ISMS service desk is currently staffed by 16 support analysts, based mainly in Cambridge or Chelmsford, and our initial goal is to have all 16 qualified as Certified Support Analysts. We are committed to continuous improvement and the SDI course is only part of on-going initiatives to provide excellent

Your opinion matters to us and helps us focus our attention on the areas of IT that are most problematic. We have the following methods available to enable you to express your views: • Customer satisfaction surveys – sent out randomly to customers who have recently used our services • ISMS Customer Support Feedback Cards – these recently introduced cards will be left on customers’ desks following a visit by a support analyst or may be forwarded by mail • ISMS comments – forward your comments to the email address ismscomments@anglia.ac.uk. The results from the latest customer satisfaction survey show that 86% of customers who responded were either satisfied or very satisfied with our service, but 5% were dissatisfied. Your satisfaction is very important to us and by obtaining Certified Support Analyst status we are striving to improve the service we provide. I am happy to say that examination nerves were replaced by considerable relief, and I had a very pleasant journey home. Other methods of contacting the ISMS Service Desk can be found at http://web.anglia.ac.uk/anet/is ms/staff/index.phtml. Andrew Parr Senior Support Analyst, ISMS


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Bulletin September 2010 Volume 7 no 8

NEWS Phishing emails – what’s all the commotion about? Have you ever wondered why there is so much fuss about phishing emails? Why do ISMS send out warnings whenever a phishing email arrives and what sort of threat do they really pose? We hope this article will answer these questions about phishing emails, alert you to their real impact on our University and highlight how we can all help to minimise their effect. A phishing email is a fraudulent attempt to obtain your personal details for illicit activity. They have become increasingly popular with criminals over the last few years due, in part, to the ease with which people can be persuaded to volunteer usernames, passwords and other information. This article relates to phishing attempts to obtain personal information that will compromise the security of Anglia Ruskin University. It does not cover: • attempts to retrieve personal information regarding a bank, building society account or other third-party service – these should be forwarded as an attachment to the company concerned and as an attachment to spam@altman.co.uk • other unwanted mail that you receive offering products or services that you did not request. This is spam and can be deleted but can also be sent as an attachment to spam@altman.co.uk. This will help Altman Technologies, who filter all our incoming and outgoing email, to improve their spam and phishing prevention services. There are two possible situations when our University is at risk as a result of phishing attempts. Firstly, where no one responds disclosing their personal details and secondly where someone does disclose their details. Costs where there are no respondents In the situation where no one responds, the cost to our University would be confined to: • ISMS staff time spent – minimising the impact of a phishing attempt – alerting staff to the presence of phishing activity • Other staff time spent – reading the suspicious email – alerting ISMS – deleting the suspect email Dealing with phishing emails is a drain on Anglia Ruskin’s resources and finances. However, when a member of staff responds disclosing their credentials, the impact on our University increases even more.

Costs where a member of staff responds Should a member of staff be less than vigilant and disclose their account details, our University will be subject to the following activities and additional costs: • increased phishing activity – fraudsters target our University as we are seen as an easy target • increased email activity – where fraudsters are using an Anglia Ruskin account to send hundreds and thousands of emails a minute, which can flood our mail servers causing genuine emails to be delayed (we have previously had to take mail servers off-line in order to recover from these situations; this results in no email service for a period of time) • respondent’s email account is rendered inoperable – fraudsters go to great lengths to disguise the fact that they are using an email account to send illicit emails. The staff member is often initially unaware of any activity on the account, and it can take hours to unpick the changes made by the fraudsters • access to sensitive data – any data you normally have access to will be available to the fraudsters, for example, the filestore, SITS, etc. This data can be amended, moved, deleted or even disclosed to third parties • arguably, the biggest cost is to Anglia Ruskin’s reputation – with possibly thousands of begging, derogatory and worse emails being sent from an Anglia Ruskin account • there is also the potential for loss of personal reputation, as your name will appear in every email sent. The escalation in costs, both financial or otherwise, when Anglia Ruskin account details are disclosed can be immeasurably high, and we hope you are convinced of the serious threat that phishing emails pose and also the impact they have on our University in terms of cost and reputation. How can you help to reduce the impact of phishing attempts? Disclosing personal information that will compromise the security of Anglia Ruskin University is considered a serious offence, and so we will continue to alert staff of phishing attempts in order to minimise their impact on our University. You can help by:


September 2010 Volume 7 no 8 Bulletin

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Nominations sought for a member of support staff to serve on Senate... Full details on page 28

New email service for students • never disclosing your username and password to anyone – fraudsters are continually devising new ways to trap the unwary. If a suspect email directs you to a web page, which then requires you to login, be certain that the webpage is authentic: if in doubt, contact Customer Support on the ISMS Service Desk (ext 4357) for advice. It is better to delay than put yourself at risk by responding • reporting every suspect email to Customer Support – to deal with your report effectively, we will need the email headers. A description on how to retrieve these headers can be found at www.anglia.ac.uk/emailheaders • being vigilant with emails, treating suspect emails as a serious threat • being aware that we never require staff to renew their accounts and will never cut off accounts without contacting you in person.

From September, all our registered students will receive a new email account.

Anglia Ruskin University email policy We take phishing emails and the threat they pose very seriously and, consequently, we will leave you with the following sobering thought, which is an extract from our University’s email policy, and can be read in full at http://web.anglia.ac.uk/anet/isms/standards/email/.

We aim to move all our student email accounts to Live@edu by the start of September. While mail saved in students’ OWA accounts will be accessible until the end of the semester, we recommend that any essential mail sent to students over the summer is re-sent.

1.10 Users must not allow access to their email program and password by any other person. Sharing of user names and passwords to access email is not permitted and will be treated as a disciplinary offence. In conclusion Can we ask you to be constantly on your guard to the threat of phishing emails, remember the potential cost they pose and consider the following points when going about your Anglia Ruskin business: • • • •

never disclose your credentials to anyone always report suspect emails to Customer Support be wary of and vigilant to suspect emails disclosing your Anglia Ruskin credentials is a disciplinary offence.

Useful telephone numbers ISMS Service Desk (for Customer Support) – 4357 Useful links Anglia Ruskin email policy – http://web.anglia.ac.uk/anet/isms/standards/email/ Useful email addresses Customer Support – isms-support@anglia.ac.uk Altman – spam@altman.co.uk Andrew Parr Senior Support Analyst ISMS

Live@edu is a free service from Microsoft designed to support students with their studies. Live@edu replaces OWA (Outlook Web Access) as our student email service, providing our students with significantly more email storage and functionality than ever before. They can also keep their email address after they graduate. The changes do not apply to staff email accounts. To make the transition as seamless as possible for our returning students, they will keep their existing Anglia email addresses and all new email will be sent to their new Live@edu accounts. This also means that any existing student mailing lists will still be valid.

We have introduced the new service to encourage more of our students to regularly access their student email accounts and to improve communications with our students. More information is available on the ISMS project pages (My.Anglia). Meanwhile, posters, information screens, leaflets, articles and My.Anglia are being used to inform our students of the change to their email service. For more information, please contact Jennifer Wood (jennifer.wood@anglia.ac.uk), Business Relationship Manager, ISMS.


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Bulletin September 2010 Volume 7 no 8

NEWS AIBS launches double qualification Masters in Corporate Governance Ashcroft International Business School is to extend the scope of its Masters in Corporate Governance, by offering the re-launched course in both traditional and blended learning formats. This will enable distant students to receive exactly the same lectures and tuition via the internet as those attending the Business School based at our Chelmsford campus. This is expected to extend the potential market well beyond the limitations of the current travel-to-study catchment, and will be of great interest to international students and those studying in AIBS’s partner institutions.

The re-launch follows an almost faultless review of the programme by the ICSA (Institute of Chartered Secretaries and Administrators), an international qualifying and membership body for the Chartered Secretary profession, and the world’s leading authority on governance and compliance, and an academic panel. The course will include new modules on Charity Governance, Public Sector Governance and International Governance, as well as revised finance modules, making it the most comprehensive of all the ICSA’s collaborative partner

courses and one of the widest-ranging syllabuses of any Masters-level governance course in the UK. Students successfully completing the course will receive both an academic award and a prestigious professional qualification. The new programme will take the content of the degree beyond the compliance requirements of the new qualifying scheme of the Institute of Chartered Secretaries and Administrators, which is to be introduced in September 2010. The course will include lectures and workshops by prominent experts in the field of governance. Events this

year have included contributions from Philip Dunne MP, Philip Augar, adviser to the Scottish Parliament, Tom BonhamCarter of the governance consultancy Armstrong Bonham Carter, David Charters of Partner Capital, Dr Roger Barker of the IoD, the Serious Organised Crime Agency, the Financial Services Authority, Britvic, IMPACTT CSR consultants, Golder Associates and Transparency International. For further information on the new MA, please contact Stephen Bloomfield at stephen.bloomfield@anglia.ac .uk on ext 6834.

A new-way MA in Learning Through Technology that comes from within We are now offering an MA in Learning Through Technology (MA LTT) programme, which provides high-level accreditation for work-based learners – from occupations spanning the private, public and voluntary sectors – who are seeking a challenging programme of study and research based around their own job. Through a reflective and action-based approach, students will gain skills and insights that will benefit both themselves and their organisations. The degree builds on the success of the BA (Hons) Learning Through Technology (LTT), a fully online workbased degree that also offers

individuals the chance to develop their own professional skills in the workplace. Graduates can apply regardless of geography, as all resources are available online. Central to the degree is a vibrant, online community, facilitated by skilled and experienced tutors. At every stage, personal, social and academic support is on hand. According to MA LTT Pathway Leader, Anthony Russell, ‘The new MA LTT enables students to take charge of their own professional development. It allows them to develop an awareness of their own capacity and to embrace and shape change. The change

comes from within the individual. Graduates who embark on this high-level programme will be able to construct their own future at the same time as they bring positive change benefits to the organisation. The crossfertilisation of ideas between students will allow everyone to improve and to move on and up.’

is mainly research based, encouraging creative thinking and peer learning. It places a high value on collaboration and learning through dialogue.

The programme recognises the increasingly important role the emergent technologies play in learning and continuing professional development. It also acknowledges that learning is increasingly independent of place. The degree is offered either blended or online and

For more information, please contact Anthony Russell at anthony.russell@anglia.ac.uk or visit www.anglia.ac.uk/rusk in/en/home/prospectus/pgpt/le arntec.html.

It is expected that candidates joining the MA LTT will be from a very wide variety of jobs and from varied places around the globe.


Training & Development Opportunities 2010/11 http://web.anglia.ac.uk/hr/training


Welcome to the Training & Development pull-out for the academic year 2010/11 which provides you with information on the learning and development sessions on offer. Details of the training and development opportunities can also be viewed at www.anglia.ac.uk/hr/training. If you cannot find what you need or would like any of these activities customised for specific groups or individuals, please contact training@anglia.ac.uk.

Workshops 2010/11 Workshops offered by HR Services are available free of charge to colleagues at Anglia Ruskin University and our Regional Partner Colleges. The following workshops are on offer: Appraisal Training for AppraisERS; Conducting Effective Appraisals: Fleur Dulude This workshop will acquaint you with the elements of a successful appraisal discussion, and provide you with the skills to prepare for and facilitate a positive and constructive appraisal discussion. Thursday 27 January 2011 Thursday 27 January 2011 Tuesday 8 February 2011 Tuesday 8 February 2011 Friday 18 February 2011 Monday 7 March 2011

10.00am – 12.00pm 2.00pm – 4.00pm 10.00am – 12.00pm 2.00pm – 4.00pm 10.00am – 12.00pm 2.00pm – 4.00pm

Rivermead Campus Rivermead Campus St George House St George House Rivermead Campus St George House

Appraisal Training for AppraisEES: Making the Most of your Appraisal: Faith Marchal This looks at the elements of a successful appraisal, and explores some of the techniques you can use to help make your appraisal and development discussion a positive and constructive experience. Thursday 20 January 2011 Tuesday 1 February 2011 Friday 4 February 2011 Monday 21 February 2011 Thursday 24 February 2011 Thursday 10 March 2011

10.00am – 12.00pm 10.00am – 12.00pm 10.00am – 12.00pm 2.00pm – 4.00pm 2.00pm – 4.00pm 2.00pm – 4.00pm

Rivermead Campus St George House Rivermead Campus St George House Rivermead Campus St George House

Absence Management: Karen French, ACAS This course will help managers improve their competence and confidence in dealing with sickness absence. This course will cover the problems managers face in dealing with short term and long term sickness absence and will offer practical advice in managing sickness including using tools such as return to work interviews. Tuesday 12 October 2010

10.00am – 4.00pm

St George House

Assertiveness: Building Self-confidence: Stephanie Spink This day is designed to provide some basic stepping stones for expressing yourself clearly and confidently. Tuesday 9 November 2010 Wednesday 2 March 2011

9.15am – 4.30pm 9.15am – 4.30pm

Rivermead Campus St George House

Committee Servicing & Minute Taking: Gill Francis This participative workshop is designed for staff who have some or no experience of servicing committees. Thursday 11 November 2010 Thursday 28 April 2011

9.30am – 4.30pm 9.30am – 4.30pm

Rivermead Campus St George House

NEW! Developing Plans and Business Cases – Management Tools: Richard Field By the end of the day, participants will be familiar with a range of strategic management tools that can assist in preparing plans and business cases. Wednesday 10 November 2010 Thursday 26 May 2011

9.30am – 4.30pm 9.30am – 4.30pm

St George House Rivermead Campus

Equality & Diversity in Recruitment & Selection: Fiona McPhail This session is designed to give participants confidence to undertake their role in the recruitment and selection process of staff and acquaint them with the legal framework. All selection panel members are required to undertake this training. Thursday 14 October 2010 Wednesday 17 November 2010 Wednesday 23 February 2011 Tuesday 15 March 2011

9.30am – 4.30pm 9.30am – 4.30pm 9.30am – 4.30pm 9.30am – 4.30pm

Rivermead Campus St George House St George House Rivermead Campus


Equality & Diversity in Recruitment & Selection – Update: Fiona McPhail This workshop reflects recent legislative changes and is designed especially for people who have previously attended the session entitled Equality & Diversity in Recruitment and Selection. This session is therefore designed to ensure your knowledge of these important legal issues remains current and timely. Thursday 2 December 2010 Tuesday 12 April 2011

9.30am – 12.30pm 9.30am – 12.30pm

St George House Rivermead Campus

Excellence: Serving you Right: Tim Russell This one-day workshop is suitable for both support and academic staff. It will enable participants to develop their essential skills in decision making and interpersonal skills in customer service, for both internal and external customers and stakeholders. Tuesday 9 November 2010 Monday 15 November 2010

9.30am – 4.30pm 9.30am – 4.30pm

St George House (Core Skills) St George House (Student Complaints)

Financial Awareness: Helen Howard, ERAS This one-day workshop focuses on how you can help maximise our finances through your day-to-day work and decision making. Tuesday 14 December 2010

9.30am – 4.30pm

St George House

Having Difficult Conversations with Staff: Hamish Paterson This one-day workshop focuses on setting standards of performance and behaviour, giving constructive feedback, dealing with emotion, responding to criticism and dealing with difficult situations. Friday 12 November 2010 Tuesday 15 March 2011

9.30am – 4.30pm 9.30am – 4.30pm

St George House Rivermead Campus

International Students: Who Am I? Who Are You? (Communicating with Students from Different Cultures): Nicky Guard A one-day seminar, which will highlight the links between culture and communication and look at ways to promote understanding and communication in the workplace. Tuesday 28 September 2010 Wednesday 1 December 2010

10.00am – 4.00pm 10.00am – 4.00pm

Rivermead Campus St George House

Management Development Programme: Hamish Paterson Enhance your management skills by attending this series of four workshops. Discover how to be more effective in leading and motivating, delegating and improving the performance of your team. To obtain maximum benefit, delegates are required to attend all four workshops within the series. Friday 8 October 2010 Thursday 11 November 2010 Tuesday 23 November 2010 Tuesday 7 December 2010

10.00am – 4.30pm 10.00am – 4.30pm 10.00am – 4.30pm 10.00am – 4.30pm

St George House St George House St George House St George House

Managing for Effective Performance: Hamish Paterson This workshop will examine the key aspects of performance and will identify good practice in relation to performance management and in particular in conducting a performance improvement meeting. Thursday 17 February 2011

10.00am – 4.00pm

St George House

Memory – How to Improve your Memory Today and Forever: Nancy Slessenger On this course you will learn how memory works and some easy-to-learn simple techniques that you can use for the rest of your life to improve your memory and your ability to remember. Tuesday 12 October 2010 Monday 8 November 2010 Thursday 17 March 2011 Wednesday 8 June 2011

1.30pm – 4.30pm 1.30pm – 4.30pm 1.30pm – 4.30pm 1.30pm – 4.30pm

Rivermead Campus St George House Rivermead Campus St George House

Personal Development: Career & CV Review: Di King This workshop will encourage individuals who are interested in progressing their careers to take responsibility for their personal learning and development, thus providing a useful opportunity to prepare and build their own career portfolio. Tuesday 1 March 2011

9.30am – 4.30pm

Rivermead Campus


Presentation Skills: Paul Kent This workshop is designed to give participants confidence as presenters – stressing the importance of preparation and the need to continually evaluate and improve presentation performance. Thursday 28 October 2010

9.30am – 5.00pm

St George House

Retirement: Opportunity & Choice: Di King This session is designed so that delegates will be able to review priorities and develop a lifestyle plan. Tuesday 8 March 2011

9.30am – 4.30pm

St George House

Stress: Why Zebras Don’t Get Ulcers: Stress Awareness: Elaine Barker-Miles This workshop explores what stress is and how to recognise when stress is building up inside us; it presents delegates with an opportunity to recognise ways in which they can create more balance in their lives and practise techniques for controlling their stress levels, which they can ‘weave’ into their lives for long-lasting improvement. Friday 8 October 2010 Friday 25 March 2011

9.30am – 4.30pm 9.30am – 4.30pm

Rivermead Campus St George House

Tackling Stress in the Workplace for Managers: The Samaritans This course uses a series of fictional characters to enable participants to explore challenging situations at work, without having to disclose their own experiences to help build emotionally healthy and productive teams. Wednesday 13 October 2010 Tuesday 24 May 2011

10.00am – 4.00pm 10.00am – 4.00pm

St George House Rivermead Campus

Time Management: Stephanie Spink This programme will enable participants to develop strategies which will enable them to be more in control of their use of time. Wednesday 10 November 2010 Thursday 03 March 2011

9.30am – 4.30pm 9.30am – 4.30pm

Rivermead Campus St George House

Writing Effectively: Marion Giles This workshop aims to provide delegates with the knowledge, skills and confidence to draft clear and concise correspondence. Wednesday 3 November 2010

10.00am – 4.30pm

St George House

E-learning Course: Diversity in the Workplace This course familiarises delegates with their legal rights and responsibilities as members of staff, and explains how issues of diversity and equality impact on work. To access the e-learning module please go to http://anglia.marshallacmtraining.co.uk. It is our target that at least 75% of staff will have successfully completed this e-learning module by December 2010.

Booking Information Booking on a Training Session To book a place, please obtain your Line Manager’s approval, then either use the online booking form or email training@anglia.ac.uk stating the workshop title/date, your full name, Faculty/Support Service and any special requirements.

Additional Courses

Cancellation Charges If you cannot attend a session(s), you may send a substitute. However, if notification is not received at least three working days before the event, a cancellation fee of £50 may be charged in the event of non-attendance and no substitute being provided. Workshops that are undersubscribed may be deferred or cancelled at our discretion. Please let us know if you have any comments regarding our training and development opportunities by emailing training@anglia.ac.uk

Corporate Marketing 4723/8.10/DT

Please note that this list of development sessions is not exhaustive. Please refer to the training pages at HR Online for further information on all the courses we offer.


September 2010 Volume 7 no 8 Bulletin

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Green Impact Awards – how we did, and much more green news... Full story on page 32

Helmore classrooms’ refit

Over the summer, 28 teaching classrooms in the Helmore Building at Cambridge were refurbished and refitted with new, state-of-the-art AV and media equipment. This project involved colleagues from Estates, ISMS and INSPIRE. This is the first phase of a classroom-refitting programme, and (funding permitting), it is hoped to continue this programme across our University, thus providing an enhanced teaching environment for our students and staff.

at Cambridge identified four types of lecture theatres. For each of these eight teaching spaces, an AV and media resource specification was drawn up and agreed.

In planning the Helmore refit, four types of classrooms were identified, largely based on size and student capacity. In addition, the planning process for the new Ashcroft Building

The above photo shows Coslett 215, which has also been refitted.

A control panel technology is at the core of all of these specifications, which means that it is possible to control all equipment from one place. The technology removes the need for staff to know how to operate separate pieces of equipment and leaves them free to focus on the teaching.

In the Helmore classrooms, approximately half fall into

Classroom Type D. This is the largest classroom type, in which a lecturer can display two electronic presentations simultaneously. Besides the benefits of presenting visual information to students, the range of equipment (see below) will facilitate interactivity and flexibility within a live teaching session. AV and media equipment for Classroom Type D • TeamMate lectern and control panel • Interactive whiteboard and data projector • Projector screen and projector • Write-on whiteboard • Standard PC (networked) with four spare USB ports and laptop port

• Document camera (visualiser) • Blu-ray DVD player • Stereo speakers INSPIRE has developed a suite of online tutorials that aim to inform staff about how to use the new AV and media equipment in teaching spaces in an effective way. You will find them on the INSPIRE website (www.anglia.ac.uk/inspire). In addition, there are two ‘teaching hubs’ (Ashby 106 and Ruskin 212) that staff can use to learn about and to develop their use of this equipment. For further information about staff development, please contact Carol Everett (Carol.Everett@anglia.ac.uk).


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Bulletin September 2010 Volume 7 no 8

NEWS together to deliver this unexpected event at such short notice. In total, we welcomed 309 prospective students (122 in Chelmsford and 187 in Cambridge), which included a mix of current offer-holders, new applicants for 2010 and 2011 entry, as well as visitors who were just interested to find out more about us. We were pleased that our Admissions team were able to accept applications for this September on the day and, in total, 19 applications were received. Eleven offers were made on the day, and subsequent offers may follow after interviews for professional courses have taken place.

Clearing Open Day positive attitude to Anglia Ruskin University.

We now look forward to the next University Open Day, on Saturday 9 October, as we start the recruitment cycle for 2011 entry.

The External Liaison Team would like to extend a big thank you to everyone involved in putting together our first Clearing Open Day on Saturday 31 July 2010.

Initial feedback indicates that the majority of our visitors went away satisfied with the service and attention that they received on the day, with 98% leaving with a more

FHSC staff success

External Liaison wins two National Aimhigher Awards

FHSC staff would like to congratulate Isabel Williams (Social work and Social Policy Department) and Belinda Watts (Allied Health Department) on passing their PhDs.

In June, the External Liaison Team entered a number of our activities into the National Aimhigher Awards 2010. These awards are primarily aimed at schools and colleges; however, we were able to submit entries to the Aimhigher Activity Award category that recognises activities or programmes that demonstrate the most effective approach to widening participation.

Everyone with the faculty is proud of your success. Jonathan Secker Recruitment and Communications Lead, Faculty of Health & Social Care

At the end of July, I was notified that we had won two awards for our ‘Uni4U – A Taste of Your Local University’ and ‘Skylite’ activities.

Everything ran smoothly on the day, with colleagues across our University pulling

Uni4U is our Chelmsfordbased ‘junior open day’ for 14- and 15-year-olds and their families. This event has been running since 2006 and receives great support from all faculties. With lectures banned from this event, all the activities (30 this year) are designed to be hands-on. Feedback continues to be complimentary, not only of the day, but also of the facilities our University has to offer. Skylite is a joint project with Essex County Council, Writtle College and Essex University working with Year-8 looked-

Claire Duke and Marc Rothera External Liaison Team

after children (12-year-olds). The programme aims to inspire these students to realise that they have the same post-16 opportunities as their peers. The students visit each institution and participate in a range of activities, from team building to inspirational mini-lectures. For more information about these and other activities we offer, please contact Ian Ericson, Senior Widening Participation Officer, at ian.ericson@anglia.ac.uk or on ext 4720.


September 2010 Volume 7 no 8 Bulletin

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Low Carbon sKTP initiative launched with £2.8 m ERDF funds... Full story on page 37

marketing collateral that could be used to interact with businesses and introduce the concept of employing an apprentice. Ixion has been delighted with the work Dominic was able to produce, including a fresh new branding concept for the apprenticeship offer, which distinguishes it from other product offers from Ixion Holdings, that will enable them to stand out in a crowded market.

L Dominic Corbin with Ian Baird, Divisional Director Training, Skills and

dynamic design graduate with fresh ideas on what we could do.’ Although Dominic has left Ixion and is now pursuing a career opportunity in the Cayman Islands, his good work will be continued as he has left a legacy that can be developed by the staff at Ixion on future material, which will see ‘The Squiggles’ used on new apprenticeship offers as they unfold.

L One of the Squiggles designs Dominic created.

Business Support, Ixion Holdings Ltd.

Taking advantage of an internship BA (Hons) Graphic Design graduate, Dominic Corbin, did just that. After completing his course in May this year, Dominic took advantage of an internship being offered at Ixion Holdings Ltd, a wholly owned subsidiary of Anglia Ruskin University. Ixion manages and delivers training, skills and business support activities through various government-funded contracts, and were looking to provide a graduate with a real-life opportunity to take on

a project from beginning to end, which would clearly demonstrate the work that they have undertaken as part of the internship.

Dominic came up with the idea shortly after starting his internship: ‘The Squiggles concept was designed to communicate with our target audience (16–19-year-olds), whilst also having the flexibility to target corporations. The basis of the idea came from the creativity and enthusiasm of the apprentices.’

Dominic was asked to produce a range of materials to support the development of a new apprenticeship offer, including a suite of delivery materials for employers looking to take on an apprentice – learner-facing material targeted at 16–18year-olds – and a portfolio of

‘The internship has been of real benefit to Ixion’, said Ian Baird, Ixion’s Divisional Director, Training, Skills and Business Support. ‘It has provided a cost-effective way of developing a range of new apprenticeship material, with the added benefit of employing a young and

Dominic’s view on undertaking an internship was extremely positive: ‘My time with Ixion was absolutely fantastic, I have gained valuable experience that cannot be gained through studying alone. The internship has been a great steppingstone towards a career in design and marketing, making the transition from student to employee a lot easier.’ Caron Scott Ixion Holdings Ltd


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Bulletin September 2010 Volume 7 no 8

NEWS Chaplain’s new appointment aims to help shrink the Church of England’s environmental footprint

The steering group is chaired by the Rt Rev and Rt Hon Richard Chartres, Bishop of London. Nigel has been appointed to maintain the work of the group while the bishop is engaged in his many other duties. The group is formulating a strategy to advance the green agenda for the whole church – its estate, its members and its role in

Baby Isobel Shaw

society. Nigel will be guiding the divisional directors at Church House and coordinating with Lambeth Palace. This follows on from Nigel’s appointment last year to the Church Buildings Council of the Church of England for his expertise in nature conservation and sustainability (he is a chartered environmentalist amongst other things). The Church Buildings Council sets the policy for the care of the 16,000 churches of the Church, the majority being listed buildings, and advises on cases of national significance in the Faculty Jurisdiction process. He is currently leading a working party, including representatives of Natural England and English Heritage, on how to improve the

Congratulations to the Environment Team’s Carla Shaw and her husband on the birth of their baby daughter, Isobel Rose Shaw, on 25 June. Isobel weighed in at a healthy 8 lb 11 oz, and Carla and Isobel are both doing well – and have been in the office for a visit and cuddles! Sarah Johnson Assistant Environmental Officer, Estates & Facilities

Photography by Jon Kingsnorth.

Our university chaplain in Cambridge, Nigel Cooper, has just been appointed vice-chair of the Church of England’s national steering group for its environmental programme. This is branded ‘Shrinking the Footprint’ and aims both to reduce the church’s carbon footprint by 80% by 2050, and to tackle other environmental topics; this year the church is a partner in the International Year of Biodiversity, for instance.

protection of bats alongside historic artefacts and congregations: churches hold some of the largest bat roosts in the country. Nigel has also been part of the consultation group of the National Ecosystem Assessment. This is a UKwide assessment, led by Defra, of the ecosystem services that nature provides. The valuation of ecosystem services is Nigel’s current research interest, particularly in how cultural services (including spiritual ones) should be included in ecosystem assessments. In his work with the church, Nigel is able to draw on the expertise of our University, such as in sustainable architecture, environmental economics and public health. He also keeps his feet on the ground through supporting

some of our student societies, whether they are wanting to improve their field botany or campaign for a better world. Fortunately, Nigel not only waves the flag for our University in national ecclesiastical fora, he is also a member of our own sustainability group. In particular, he is working with a small group to explore how we can enhance education for sustainable development across the whole of our curriculum. On behalf of the group, Nigel would really love to hear from teaching staff who already include sustainability in their courses, and from those involved in research and knowledge transfer in sustainability projects. Please contact him, if you would like the group to hear of your work, at nigel.cooper@anglia.ac.uk, on on ext 2398.


September 2010 Volume 7 no 8 Bulletin

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Research projects and disclosure – help and advice... Full story on page 40

‘Dr Darts’ nominated for literary prize Dr Patrick Chaplin, who was awarded a PhD in the social history of darts at Anglia Ruskin University, Cambridge, in 2006, has been shortlisted for a prestigious literary award. The book, based on Dr Chaplin’s PhD research, titled Darts in England 1900–39: A social history, was published by Manchester University Press in June last year and has caught the attention of the academic world: the work receiving excellent reviews. Each year the British Society of Sports History (BSSH) awards the Lord Aberdare Literary Prize for the best book on sports history. The judging

panel of the BSSH considers for the award monographs on topics in British sports history, or sports history monographs by authors based in Britain. The shortlist of five has recently been announced and includes Dr Chaplin’s book. Patrick, who is a Research Fellow in History at Anglia Ruskin and is popularly known in the world of darts as ‘Dr Darts’, told us, ‘It took me nearly 12 years of intensive part-time, self-funded study to achieve my PhD and then my book was published. But to think that my work has now been shortlisted for the Lord Aberdare prize is the icing on the cake.’

Among the other authors shortlisted is Britain’s foremost rugby academic, Professor Tony Collins, who has already won the award on two occasions. Patrick added, ‘I wish Tony and the others who have been shortlisted all the very best of luck. They are all global experts in their chosen fields.’ The final outcome will not be known until the BSSH Conference in London in early September. Patrick said, ‘Clearly, I am hoping that my work will be considered by the judges to be original enough to pip the others at the post but, as they say at the Oscars, “It’s an honour to be nominated.”’

Film award ceremony judges films made by children in foreign languages At a time when English language tests for migrants have been in the headline news, a Routes into Languages (East) initiative has been preparing UK school children to broaden their foreign language skills in readiness to take them into everyday living and working environments. At a red-carpet event at the Cambridge Arts Picturehouse on 21 June, 250 pupils, teachers and parents gathered for a film competition awards ceremony, which was the culmination of a year’s training for teachers and Year9 pupils (13–14-year-olds) from schools around the region. The idea for the project came out of discussions between our Routes East team, Dr Tony Morgan and Sarah Schechter, and language teachers from Comberton Village College,

Rachel Hawkes, Jane Driver and Leigh McClelland. A course in film-making, run by the Department of English, Communication, Media and Film, was delivered by Sarah Gibson, who guided pupils through the making of fiveminute films in foreign languages with English subtitles. The winning entries were announced on the evening. The project was a huge success. Comberton Village College, Director of Languages, Rachel Hawkes, said, ‘The Anglia Ruskin University Routes East Languages on Film project captures the best of the new secondary curriculum, combining language learning with applied use of ICT and the learning of new media skills. Students have an openended task that allows them

To find out more, please contact Patrick at patrick.chaplin@btinternet.com.

New baby

creativity and imagination and a meaningful context for using and developing their language knowledge. It’s been a fantastic way for a university to work with secondary schools across the region to generate motivation with their Year-9 students, and it’s clear that the project has a long future and will go from strength to strength.’ Led by Anglia Ruskin, in partnership with the University of Cambridge, The Open University and University of Bedfordshire, the specific aim of the Routes into Languages (East) project is to increase the take-up of languages and promote more positive attitudes towards them, and to encourage the transition of language learning from schools to universities. Andrea Hilliard Corporate Marketing

The International and Development Office would like to congratulate Ritz Chandra on the birth of her baby girl, Ridhaana, on 9 July, weighing 7 lb 8.5 oz. Both mum and daughter are doing well and we wish them all the best. Colleagues in the International and Development Office


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Bulletin September 2010 Volume 7 no 8

NEWS A Guide to your Employment, Training and Development Important changes! We recently sent a survey out to all staff to ascertain your views on the future format of the ‘Guide to your Employment, Training and Development’ (Blue Guide). We had a great response, so a big thank you to all of those who took part. As a result of the survey responses, we are making the following changes to the Blue Guide. Part 1 – Employment Guide We will no longer produce a hard copy for every member of staff, as 66% of the respondents said they would prefer future formats to be online only. We will now be distributing one copy per faculty/support service per location. Part 1 will also be available to download and print from HR Online by accessing the link http://web.anglia.ac.uk/hr/staffarea/. If you would like a hard copy to place in your original blue ring binder, please contact me and I will arrange for a copy to be sent to you. Alternative formats of Part 1 are also available on request.

Part 2 – Directory of Training and Development Opportunities Part 2 will now be available online only. We will continue to advertise forthcoming sessions in Bulletin; however, for full details of our development opportunities throughout the academic year, please access the link http://web.anglia.ac.uk/hr/training/browse/list.html. The above changes are in line with our Green Agenda and to ensure we have the most up-to-date information readily available for staff. Please recycle all pages in your current Blue Guide and, if appropriate, your ring binder as well. If you have any comments or concerns regarding the above changes, please do not hesitate to contact me (charlotte.manning@anglia.ac.uk, ext 4785) and I will be happy to discuss further. Charlotte Manning HR Services

Election of a member of support staff from the Cambridge campus to serve on the Senate I hereby call for nominations for one member of support staff from the Cambridge campus to serve as a member of the Senate for a period of two years, ending 31 August 2012. This is an opportunity to contribute to the most senior of our academic committees which has responsibility for a range of key issues, including the principles of the curriculum, academic standards of pathways and courses and for policies for assessment of the academic performance of our students. As a member of the Senate, you will have the opportunity to contribute your thoughts and ideas on key strategies and policies that support the development of our academic activities. Permanent members of support staff wishing to stand for election to the Senate are required to complete a nomination form available from the Academic Secretariat, ext 4911, or requested by email to Debbie.Cutmore@anglia.ac.uk.

The completed nomination form should be signed by two members of support or teaching staff based on the same campus as the nominee, and returned to the Secretary to the Senate by 5.00 pm on Friday 10 September 2010. A supporting statement of no more than 250 words may accompany the nomination form. In the event of more than one nomination being received for the Cambridge campus, the Secretary to the Senate will arrange for an election by members of the support staff based on the same campus. I would like to take this opportunity to encourage colleagues to stand for election and to assist in taking our work forward at this time of great change, both nationally and, consequently, within Anglia Ruskin. Professor Michael Thorne Vice Chancellor, Chair of the Senate


September 2010 Volume 7 no 8 Bulletin

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What’s on at he Mumford in September and early October... Full details on page 41

Anglia Ruskin Students’ Union brings home the silverware! In late June, Anglia Ruskin Students’ Union was awarded a silver award by the Students’ Union Evaluation Initiative (SUEI). This makes the Union among the very best in the UK. The Students’ Union Evaluation Initiative, or SUEI as it is more commonly known, is a two-year self-assessment model aimed to question the in-depth workings of a Students’ Union. It concentrates on providing outcomes, increasing connections and measuring the impact on students. The model is endorsed by the National Union of Students, the Association of Managers in Students’ Unions, the Department for Business Innovation and Skills, the Equality Challenge Unit and the Scottish Government. So far, 51 students’ unions across the country had embarked on this qualityassessment model, and by midJune only 11 unions had been accredited. It was Wednesday 16 June when the team at Anglia Ruskin Students’ Union received the call; they had been awarded a silver standard SUEI award. This brings the total SUEI award count to 17, comprising 1 gold, 4 silver and 12 bronze awards, and makes Anglia Ruskin Students’ Union the first million+, multi-site union to have achieved the silver standard. President, Matt East said, ‘Everyone at the Union is delighted to have been

Students’ Union studio

recognised in this way. The Union’s staff and elected officers have worked so hard over the last two years and thoroughly deserve this award. We have made so many changes in recent years that have made us really well connected with our members and more representative than ever before.’ The recent success adds to a number of other accolades awarded in the last 12 months. In 2009 the Union won two national awards for their campaign work, and came third in the NUS Higher Education Students’ Union of the Year. Since then, the Union has been nominated again for the NUS HE Students’ Union of the Year award 2010, has been recognised by Investors in People and scored highly in the Community Legal Service Quality Mark, with over 30 areas of good practice being highlighted. The number of students filling out their annual student survey has increased from 168 in 2008 to 1843 in 2010, and the number of students voting in the SU election has increased by over 100%.

Anglia Ruskin University Students Union is proud to present to you a brand-new fully air-conditioned dance/recreation studio (pictured above), situated at the heart of our Cambridge campus.

bathe the whole studio with natural daylight.

The Union is delighted with this achievement and will continue to work hard for students; over the summer the process began all over again in the form of SUEI 2.

The studio has been lovingly designed with the sole aim of accommodating as many as possible different sports, clubs and societies, such as kickboxing, judo, dance, circuit training and cheerleading.

The studio has been built primarily for use by all students and staff, so please feel free to contact the gym (1st Floor Helmore Building) or visit www.angliastudent.com for further information.

Simon Ruggles Communications Office, Anglia Ruskin Students Union

The studio boasts fully sprung laminate flooring, ample storage and wall-length mirrors that

Peter Clark Gym and Sports Advisor, Anglia Ruskin Students’ Union

The Students’ Union is currently working on a full aerobic programme, which will be published in readiness for the new academic year.


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Bulletin September 2010 Volume 7 no 8

NEWS 2010 Annual Cambridge Rounders match the cup passes from ALSS to S&T advance planning were, indeed, true. Other innovations this year were a flipchart scoreboard, a vuvezela to count time and a proper stopwatch, as well as a guest appearance from a previous Dean returning to play a starring role as umpire. Things are all getting worryingly serious and professional. So, to the matches themselves.

L Members of the winning team (l–r) are: David Austin, John Menzies, Rachel Cooper, Kate Cocksedge, Peter Hills,

Ian Van Der Linde, Keisha Notice, Lauren Barrett, Felicity Salmon and Joel Drury (thanks also go to team members Trevor Money and Angela Cobbold, colleagues from FHSC, who helped us win but weren’t available for the photo).

An objective and unbiased perspective from the Deputy Vice Chancellor The annual rounders match was a great success again this year. The weather was kind, the players all very keen and well practised and, best of all, we had a new winner. Those who have followed the results closely over the years will be aware that ALSS have won the tournament for each of the last six or seven years. There were several hints that this year might be different. The first was that their captain and Dean, Derrik Ferney, had to attend another more academic event and could not, therefore, be present. Although Derrik has a modest record of scoring rounders in his own right, he has a very competitive ‘never say die’ approach, without which the team were

just a little less competitive and a little more willing to view the event as an annual rounders match rather than World War Three. The second was that the new captain, Annie Morgan James, dusted down the beautiful ‘sub’-Ming Chinese vase, which (in recognition of our international flavour) is the trophy, and brought it along with her. It is usually retained in the ALSS office on the grounds that it is unlikely to be required for handover. Vicious rumours had been circulating that the Science & Technology team had been practising and that the CRIC team was composed entirely of cricket-playing fit young men. Other teams were suggesting that practising warranted

disqualification or at least a severe reprimand. Age handicap systems are another perennial suggestion. This is always rejected on the grounds that some of ALSS’s best players are themselves beyond the first flush of youth and that this would, therefore, make things even worse. Someone from S&T had even contacted me in advance to ask whether we were playing by the Official English Rounders Association rules. I was unable to confirm this one way or the other, as we play by rules that I remember (roughly) from school. S&T did have their own proper rounders bat and ball. A forensic scientist would, no doubt, regard this as evidence that rumours of

First up were Student Services, with SU President Matt East as talented ‘ringer’ in their slightly battered ‘superman bibs’, versus CRIC, resplendent in matching green T-shirts, flaunting their private-sector wealth (with extravagant picnic and lots of beer to boot). The result of this match was a victory for CRIC. The next match was the ‘new improved’ S&T team (together with a few brave colleagues from FHSC) versus the legendary ALSS lot. As you may have guessed by now, S&T beat ALSS in a shock result. So the ‘cup final’ was played out between S&T and CRIC, with the finely honed fielding skills of S&T helping them to win through, despite the CRIC T-shirts, cricketing skills and Jo Coward’s son taking a blinding catch. There was a short ‘last-place play-off’ with ALSS ending up in (a rather unfortunate) fourth place. The final act was the emotional handing over of the cup to the winning team, with Annie gracious in defeat but the ALSS team squabbling amongst themselves about who was


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Find out about this season’s concerts and music events... Full details on page 42

A great day for all involved! going to break the news to Derrik. One tradition that hasn’t changed over the years is the retreat to a pub after the match to watch football and to argue over off- and on-field incidents and controversies. Thanks, as usual, to Gill, Katie, Monika and others who helped

with scoring, timekeeping and umpiring, and to all players and spectators for turning up. Above all, congratulations to the new ‘team to beat’ – Science & Technology! Helen Valentine (organiser, peacekeeper, forgetful umpire and general dogsbody)

A (slightly biased) perspective from Science & Technology The Faculty of Science & Technology (with a little help from a couple of colleagues in the Faculty of Health & Social Care) are celebrating after being crowned champions for the first time at the annual Cambridge rounders tournament that took place on 16 June. With crowds of literally dozens of people descending upon the hallowed turf of Parker’s Piece to soak up the evening sun and witness some top-quality rounders action, the atmosphere among the crowd as the tournament kicked off could only be described as electric (despite the inexplicable absence of vuvuzelas). In the first game, a skilled, multinational CRIC team overcame the Student Services representatives by the narrowest of margins – 10½ rounders to 10! The second game between S&T and seventimes previous champion ALSS proved to be a typically competitive and fiery affair, which saw the well-drilled S&T team achieve a narrow victory in a reversal of last year’s result. The final between CRIC and S&T proved to be a somewhat one-sided affair with CRIC

producing some good early hitting but, ultimately, unable to come to terms with the guile and trickery of S&T’s demon bowler, Lauren Barrett, posting a total of ten rounders all out. The S&T batting response started well, with good hits and quick running between bases producing a number of early rounders. The CRIC side fought back bravely, taking some fantastic reaction catches to install thoughts of an upset in the minds of the massed ranks watching on, but, ultimately, the S&T batting line-up proved too strong. The winning rounder was secured in spectacular fashion with a typically jinking run around the bases and dive for the line by Joel Drury, to make the final score 11–10 to S&T. Science & Technology team captain, Kate Cocksedge, commented on her team’s performance, ‘I’m really proud of how we played together, we did have practice sessions, but nothing builds a team like realgame experience, and we’re looking forward to defending the title next year. I’d like to thank everyone who played and those who came along and supported.’ John Menzies Science & Technology

L The crew (seated in pairs) from back to front are: Kate Tuerena and

Claire Markwell, Ben Hutchinson and Franziska Reisse, Alex Muirhead and Andrew Simpson, Jonathan Swann and Professor David Humber, Jack Holder and James White, with Stephen Dupree (in red) at the helm.

Eleven members of Anglia Ruskin took time out on Sunday 13 June to support and raise funds for an event to raise money for leukaemia and lymphatic cancer research. The crew, consisting of five staff and six students, locked blades (quite literally on several occasions) with what turned out to be 29 other competing crews of dragon boaters in Chelmsford’s town centre river location. The day was organised on a Football World Cup theme, and we had drawn ‘South Korea’ as our nation. The crew represented themselves, our University and our adopted country in the best of traditions, out-and-out determination, and the right balance of fun and Corinthian spirit. Although the balance bit was not quite as evident on our first entry, as a crew, onto the river! Sadly, we were just pipped to the qualifying post for the semi-finals. Our final dash of 42.07 seconds, whilst better than our previous best of

42.88, was not up to the standard of specially trained crews of fitness instructors! Apart from some bruised knuckles, strained shoulder muscles and one or two gulps of river water, the crew finished with a sense of worthwhile satisfaction, and, with a final position of 11th out of 30 crews, for the most part feeling they would do it all again. During the day at its peak, there were over 2000 people taking part or watching. Alongside the rowing, they were able to enjoy a juggler, magician and face painter. It was an excellent day and very well organised by John and Sandra Reeve, whose son Tim was a student with us until he succumbed to this type of blood cancer. Further information on the Tim Reeve charitable trust can be found at www.thetimreevechari tabletrust.org.uk/index.htm. Steve Dupree Head of Sports, Active Lifestyles and Wellbeing


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Bulletin September 2010 Volume 7 no 8

GREEN ISSUES Green going’s on over the summer!

L The Bee Orchid (Ophrys

L Award winners (l–r): back row – Ann Debney (in light blue), Martina Senft and Colin Reeve (all Team

apifera) found on our Chelmsford campus.

Procurement); Jenny Hunt (Team E&F Chelmsford), Aileen Stirling and Charlotte Manning (both Team HR); middle row – Claire Duke (in white blouse, Team Marketing), Martin Lawrence (Team RDCS) and Leonie Ramondt (Team EasyPeasy); front row – Ann Woolley (Team FST), VC Mike Thorne, Sarah Johnson (Team E&F) and Claire Markwell (Team Mildmay).

Buzzing news – Bee Orchid found on site! On 15 June, a Bee Orchid (Ophrys apifera) was spotted on site in the sunken bed outside the Michael Ashcroft Building, in amongst the ivy. Our grounds maintenance team were delighted to have found this on site as it is said to be one of the most beautiful and well known of the native orchids in Britain. It is not a common species and is usually only found on sites of special scientific interest. Bee Orchids are protected, as are all wild flowers, under Section 13 of the Wildlife and Countryside Act (1981). The perennial plant is easily recognised by its two greenish-pink upper petals, three rosy-pink sepals and a rich brown furry,

expanded lower petal, giving it the appearance of a bumblebee on its flower. It has a green, hairless stem, with up to ten flowers produced in a long, loose spike. We are aiming to work towards the biodiversity benchmark, and are encouraging all staff and students to let us know of any unusual flora or fauna spotted on campus. We are keeping a log of all sightings at www.anglia.ac.uk/wildlife. Please email sarah.johnson@anglia.ac.uk if you would like to add something to the list! Green Impact Awards – the results! The first year of Green Impact

has been very successful, with a number of small but significant changes being made within teams, which will collectively help to reduce our environmental impact. The awards were presented at the staff garden party by Mike Thorne. The overall winners of Green Impact 2009–10 were Procurement, who scored a fantastic 452 points and were awarded gold. We had three teams achieving the silver standard and eight achieving bronze. Two teams are working towards bronze. There were also three special awards to recognise those individual members and teams who had made exceptional efforts within the competition. The Office Depot Innovation Award was awarded to Team Corporate

Marketing for their work on the Green Marketing Manifesto, found at www.anglia.ac.uk/greenmarke ting. The Best Energy Saving Idea went to Team FST, who came up with a number of ideas including turning off MAG locks at night, installing timers on boilers and having prompts when printing to ask if you want to print the whole document. Our Environmental Hero Award had a clear winner: Green George from Team Green George in St George House, Cambridge. The team adopted a green dragon mascot to lead their team, helping to drive the key messages forward, he even has his own facebook page and newsletters. The team had put extraordinary effort into the competition and


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Customer Service

EXCELLENCE approached the criteria in a unique and friendly way that was innovative and highly successful. Green George’s reputation has cascaded through Anglia Ruskin and he is well on his way to becoming Anglia Ruskin’s fulltime Environmental Hero. For more information on the competition and how to enter a team for next year, please visit www.anglia.ac.uk/greenimpact.

Student Switch Off 2009–10 This year, we joined the National Student Switch Off competition in halls of residence to encourage students to reduce their energy use. We had 207 students living in halls sign up as ‘eco power rangers’ who pledged to use their energy carefully and who could win prizes for doing so. The overall results showed that for 2009–10 we had a 5.5% reduction in electricity usage, saving 38,117 kW hours, approximately £3800 in electricity expenditure and over 20 tonnes of CO²! The overall winning hall was Swinhoe, whose student residents received an end-ofyear party for their efforts. The competition is due to take place again next year, when we hope to reduce electricity consumption even more – for more information, please visit www.anglia.ac.uk/sso. Awards The environment team was successful in winning two awards this summer for the work on travel initiatives and

carbon reduction. In June, we were extremely pleased to be awarded the Cambridge Climate Change Charter Award – large organisation category – and in August, we received the Walking Works Local Business/Employer of the Year award 2010, from Living Streets, for our participation and success in National Walk to Work Week. A big thank you to everyone who participated in the week and helped to make it a huge success. We were also commended for our efforts during the Cambridge Cycle Challenge that took place in June–July, so many thanks to all of you who took to two wheels during the challenge! ISO 14001 In June, we were audited for ISO 14001. Our auditors, IMS, were impressed with the work we have done to embed continual environmental improvement into our culture and operational procedures. They were also pleased to see that our system had moved on and was becoming embedded into our working practices, and we are extremely pleased we have maintained our certification. Fairtrade Each year, we have to submit an application to the Fairtrade Foundation to renew our Fairtrade status, and our results came back in July. We were extremely pleased to hear we had maintained our University Fairtrade status, and the Foundation was very complimentary about the work we have been doing on campus and during Fairtrade Fortnight (see www.anglia.ac.uk/fairtrade for more information). Sarah Johnson Assistant Environmental Officer

Full audit date set

To be recognised as achieving Customer Service Excellence (CSE), we are required to provide evidence against the criteria of the standard. The criteria, and their relevant elements, can be found in the Customer Excellence standard on the Cabinet Office website, www.cse.cabinetoffice.gov.uk/aboutTheStandardCSE.do.

Our second CSE pre-assessment occurred on 21 July. We were visited by our assessor, Dennis Molyneux, from Customer Service Excellence Assessment Services (CSEAS). The assessor reviewed new evidence prepared since our previous pre-assessment in February, and evaluated documentary evidence with members of the CSE team. Areas of partial or non-compliance with the CSE Standard were identified and we were assisted in identifying what further evidence is required for a full assessment. Of the 57 subelements that make up the CSE framework: 44 were classed as fully meeting the CSE standard; 13 were classed as partially meeting the CSE standard; and 0 classed as not meeting the CSE standard (major non-compliance). We are permitted 11 partial compliances against the CSE framework during the full assessment. These partial compliances are broken down as follows: for criteria 1, 2, 3, and 5 the framework permits two partial compliances and for criteria 4 it permits three partial compliances. Further action is, therefore, required in some specific areas, and these are being discussed at CSE and Corporate Management Team (CMT) meetings. Overall, the assessor spoke warmly of the clear progress we have made in a number of areas and has recommended us for a full audit, which will occur on 12–14 October. We were pleased with the outcome. The three-day full CSE assessment comprises two days in Chelmsford and one in Cambridge. An agenda has been agreed with the assessor and service areas involved in the process have been notified. During the full CSE assessment, the assessor will identify compliance with the standard through review of documentary evidence, observation of service delivery and discussion with staff and customers. The assessor will identify elements where we have complied fully and not fully with the requirements of the CSE Standard. Following this three-day period, we will be informed whether or not we have achieved CSE accreditation. Following the mystery shopping exercises completed earlier this year in Accommodation Services, Financial Services and our iCentres, action plans have been agreed and are being implemented to address issues requiring remedial action. The feedback received on the mystery shopping process has been positive, with valuable frontline intelligence gathered. Further mystery shopping exercises are planned in other areas in the new academic year. Our Comments, Compliments and Concerns (CCC) Scheme has recently been improved with greater flexibility now available in terms of how customers can submit feedback. In addition to the paper forms and the electronic feedback form (www.anglia.ac.uk/feedback), we have now introduced a dedicated ‘Tell us’ telephone number (0845 196 5111), as well as an email address (tellus@anglia.ac.uk) to ensure feedback of all forms can be captured effectively. For information concerning the CSE initiative, please go to our CSE microsite (www.anglia.ac.uk/excellence) or contact Rumnique Gill (rumnique.gill@anglia.ac.uk).


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Bulletin September 2010 Volume 7 no 8

Anglia Ruskin in

THE COMMUNITY Cambridge Festival of Ideas – 20–31 Oc

L Monies from the fashion show clothing auction will go to Village Outreach Society, which is fundraising to provide a vaccine and health programme to

improve the lives of the Narikurava tribe of southern India, who survive by salvaging materials from the city dump.

The Cambridge Festival of Ideas returns this October, giving visitors the chance to experience a huge range of talks and workshops at the University of Cambridge without having to take a single exam. The Festival of Ideas is a mainly free, 11-day festival celebrating the arts, humanities and social sciences. Partners in the Festival include Anglia Ruskin University and arts and community organisations throughout the Cambridge area and, this year, it runs from 20–31 October. The Festival is a chance for the public to come into University venues and take part in a wide range of activities, from cultural events to lectures, to interactive sessions for children.

The popular children’s author Jacqueline Wilson will give a talk on the first Saturday of the Festival, a family day on 23 October, which attracted several thousand visitors in 2009. Another speaker that day will be The Guardian columnist Lucy Mangan. One of the main lectures is the annual Mark Pigott Lecture, delivered this year by Professor Linda Colley, who will speak on the topical subject, ‘When did the British Constitution become unwritten?’. Professor Colley is a British historian, widely known for her 1992 study, ‘Britons: Forging the Nation, 1707–1837’, which explored the development of Britishness following the 1707 Acts of Union. She is currently Shelby MC Davis 1958 Professor of

History at Princeton University, USA. This year’s Festival of Ideas’ debates include: • Is the West losing its power and does this matter?, with Professors Christopher Hill, Stephen Chan and Rosemary Foot, and Will Hutton, author of The Writing on the Wall: China and the West in the 21st Century • What makes a good parent?, with sociologist Professor Jackie Scott • The future of the book, with Professor John Thompson and publishers from CUP and Pearson, in association with Anglia Ruskin University’s Cultures of the Digital Economy Research Institute • Body diversity in the fashion industry, with Ben Barry, a

Cambridge PhD student and founder of the Ben Barry Agency, a modelling agency and consultancy known for its use of diverse models, who is researching models and their impact on female health • The myths and prejudices that surround our understanding of the way the world works, with HaJoon Chang, author of 23 Things They Don’t Tell You About Capitalism. On the family day on 23 October, the doors of many departments will be flung open as they play host to lots of free interactive events for children. There will also be several schools’ outreach events for teenagers, and Ideas in the Community, launched last year, will take a


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Alumni

NEWS

tober 2010 taste of the Festival events on the road to community centres around Cambridge. This year, the Festival will also be holding a session, entitled ‘Future Research Talks’, with leading graduate students speaking about their research. Other interactive events planned for the Festival include: • The laboratory of bodies – where you can measure your senses, find out what your body says about you and discover your future career. • Running the British economy – an interactive competition to see if members of the public can do a better job than MPs. • Criminal Cambridge: the tour – a chance to see and hear about the darker underbelly of Cambridge, including the Pickerel Pub, a former opium den and brothel. • Bombshells and Bedbugs – would you survive life in the trenches? – an interactive workshop where you can explore what life was like for a soldier in the Great War. The Festival will also play host to a number of dramatic, artistic, musical and cinematic events. For instance, there will be a screening of the awardwinning documentary RIP: A Remix Manifesto about the future of the information age, which will be followed by a discussion on remix, copyright and the future. And, Anglia Ruskin University will play host to a recycled fashion show – organised by second-year BSc Business Management students, featuring new designs from recycled clothing by our

Alumni Law networking event

second-year BA Fashion Design students. The clothing will be auctioned for the charity Village Outreach Society, which was set up by alumna, Audrie Reed, who graduated from Anglia Ruskin with a degree in Social Policy in 2006. There will also be a two-day festival, Renaissance Mentality, aimed at shaking up attitudes to mental health, featuring debates and films. There will even be two thought-provoking comedy nights, one on depression and the other by a deaf comedian, Steve Day, on his desert island discs.

9 July 2010

Nicola Buckley, Festival Manager, said, ‘We are delighted to be back for our third year with the UK’s only festival celebrating everything from history to politics, from literature to criminology, and from art to economics. It’s a great chance for visitors of all ages to come to the University of Cambridge and to be stimulated by activities run by its staff and students. We’re also pleased to be working with partners, including Anglia Ruskin University, Arts and Minds, the Arts Picturehouse and many more, to create a diverse and wide-ranging festival with something for everyone.’

L Tom Mortimer and Richard Jobling with the cheque.

For more information, contact Nicola Buckley, Festival Manager at nicola.buckley@admin.cam.ac .uk or 01223 764069, or contact Miriam Schoneberg at Miriam.Schoneberg@anglia.ac .uk or visit www.anglia.ac.uk/communityd evelopment for further details.

Alumni Network and Anglia Law School worked together to put on another successful event, which took place on 9 July in our Faculty Building, Chelmsford, between 6pm and 9pm. Our guest speakers included: George Anang’a – Child Rights from an African perspective – George is a Kenyan working with Plan International, a children’s organisation working with communities in 48 developing countries to alleviate child poverty. He is contributing to a forthcoming book on African land law, edited by Professor Robert Home, with a chapter on ‘Legal challenges of land held in trust for orphans in Kenya’. Linda Ketteridge, Donna Lumley, Sara McParland and Chloe McNamara – Restorative Justice Team members gave a presentation on Victim support. Jane Martin – Trafficking Victims: myths, complexity and naivety – Jane is an experienced lawyer in the

criminal justice, information law, family law and social policy arena. She has worked in the Crown Prosecution Service as a serious crime prosecutor, manager and as a policy adviser to the Director of Public Prosecutions. Her last work in government was as a policy adviser to the Director of the Serious Fraud Office. Jane is an experienced consultant in human trafficking, migrant communities, community cohesion and the building of strategic partnerships for local authorities. Jane has extensive experience with working with victims of trafficking for sexual exploitation. One of our Law alumni, Richard Jobling, Managing Director, The Company Warehouse, donated £10,000 to our International Law Unit. The cheque was presented to Tom Mortimer, Head of the ILU and Acting Head of the Law School, at our event. Sharon Wuyts Alumni & Development Officer


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Bulletin September 2010 Volume 7 no 8

ALUMNI NEWS MBA Alumni Network launched

L Sandra Hollis, Robert Jones, Geoffrey Dovey and John Rayment.

L Linda Hollingworth (Chartered Management Institute representative)

and Wayne White, winner of the CMI Greenwood Memorial Prize.

On 4 August, over 50 MBA graduates joined members of the Development & Alumni team and staff from Ashcroft International Business School for the launch of our MBA Alumni Network. The inaugural dinner was held at the Royal Over-Seas League, in London, and we were delighted that many alumni had travelled long distances to be with us – and not only from within the UK. Alumni also attended from ten countries worldwide, including Belgium, Germany, Spain, Iran, Mexico, India and Brazil. Guests were treated to drinks and a buffet dinner, with plenty of time to network, catch up with old friends and make new ones. One of the first guests to arrive thought he would not know anyone there, but was then delighted to meet Udayan Raut-Roy (Principal Lecturer, AIBS), whom he had not seen for some years. Sandra Hollis (Pro ViceChancellor, International &

Development Services) welcomed everyone and highlighted a few of Anglia Ruskin’s many successes and our campus developments. As some attendees had studied back in the early 1990s, it was interesting for them to be

in Economics and History in 1980, and we were delighted that he had agreed to travel up from Dorset to be with us for the evening. Geoff gave a vibrant presentation about the complexities of running and transforming a family

…alumni had travelled long distances to be with us – and not only from within the UK. brought up to date with the changes. John Rayment (Principal Lecturer, AIBS) then spoke about developments within the Business School. The highlight of the evening was our guest speaker, alumnus Geoffrey Dovey, Chief Executive of DPP Ltd (Dovey Premium Products) and a campaigner for ethically sound products and services. Geoff graduated from Anglia Ruskin University’s predecessor, Cambridgeshire College of Arts and Technology (CCAT), with a BA

enterprise and his beliefs on how businesses should be run, sharing his presentation with Robert Jones (Field Leader, International Business, AIBS). The theme was ‘Thinking Inside the Box’, and was both amusing and thought provoking. We were also delighted that the CMI Greenwood Memorial Prize was officially awarded during the evening to Wayne White, whose dissertation was judged to have the best chance of driving forward innovative education in the

area of leadership and management. This was a very successful event with a good mix of information, entertainment and time to network. Many alumni had not seen each other – or their lecturers – for quite a few years, so there was much reminiscing alongside enthusiastic discussion on how their MBA studies had helped in their jobs. My thanks go to all our speakers and the Alumni team, but also to Christine Durrant and Carole Martindill from AIBS who worked closely and enthusiastically with us on this launch. If you would like more information on the MBA Alumni Network, please contact alumni@anglia.ac.uk or call Erin Butcher on ext 4715. Sue Jacobs Head of Alumni Relations


September 2010 Volume 7 no 8 Bulletin

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Employer

ENGAGEMENT Higher Skills@Work partners with WRAP to accredit Recycling Managers’ Training Programme Photograph courtesy of WRAP.

is a world without waste, where resources are used sustainably. WRAP works with businesses and individuals to help them reap the benefits of reducing waste, develop sustainable products and use resources in an efficient way. In early August, following a successful tender bid, Higher Skills @ Work accredited the WRAP Recycling Managers’ Training Programme, awarding successful executive students a total of 60 credits (15 at level 6 and 45 at level 7), and continuing with our University’s commitment to the green agenda. The WRAP vision (Waste and Resources Action Programme)

Since WRAP started work in 2001, there is now an extra 5.8 million tonnes of recycling processing capacity in the UK; there has been £182 million of new investment in the recycling sector; and the annual turnover of the UK recycling sector has more than doubled to £1.3 billion. Talking about this latest Higher Skills @ Work initiative Dr Alison Grieg, Skills

Development Consultant, said, ‘WRAP’s series of highly successful training programmes are aimed at local authority and private sector recycling managers, and provide opportunities to share current research findings and good practice and to grow the body of knowledge within the sector and the WRAP teams. ‘Our next step now is to build on these technical skills by equipping students with the management skills they need. Working in collaboration with WRAP, we aim to develop an innovative Masters programme to achieve this.’

Forward, said, ‘Anglia Ruskin University is clearly getting a lot of things right, as winning the WRAP bid was quite a coup.’ To find out more about accreditation, please contact Carolyn Tiller, APL Development Manager, at Carolyn.tiller@anglia.ac.uk. Visit www.wrap.org.uk to find out more about WRAP.

Alison King Communications Manager, Learning Development Services

Bopinderjit Dhillon, Associate Director of Foundation Degree

£2.8m supports transfer of low carbon expertise to SMEs At the beginning of June, a unique initiative, designed to help businesses in the East of England reduce their carbon emissions, was launched with the help of over £2.8 million from the European Regional Development Fund (ERDF). Called Low Carbon sKTP, the initiative is the first of its kind in the UK. The project director is Dr Tony West, Director of our Research, Development & Commercial Services, and Anglia Ruskin is one of the partners delivering the project. Its purpose is to support the region’s carbon reduction objectives by offering businesses easy access to the low carbon expertise held in the region’s higher education institutions (HEIs). Tony West said, ‘The Low Carbon sKTP has been designed specifically for those

small- and medium-sized enterprises (SMEs) looking to achieve a significant reduction in their carbon footprint by changing the way they operate. This could be through developing new, or improving old, products and services, and helping businesses to adapt and adjust their processes. This will have direct impact on regional business and their carbon footprints, as the project plans to help 331 individual businesses.’ Knowledge Transfer Partnership (KTP) is a national scheme designed to bring together HEIs and businesses to help them improve their competitiveness, productivity and performance. Recently, a Shorter KTP (sKTP) has been designed to make them even more accessible to businesses, hence the project name Low Carbon sKTP.

Universities from across the East of England will handle the delivery of the Low Carbon sKTPs, with each project having an ‘associate’ from the university who will be responsible for transferring the knowledge into the SME over a period of between 10 and 40 weeks. Projects eligible for help from the Low Carbon sKTP will be in one of the following areas: technology development or adoption; process improvement, for example the reduction of energy consumption; change in behaviour, such as waste reduction and recycling; and, the reuse or extension of a component or products life. The Low Carbon sKTP is being managed and funded by the Technology Strategy Board

(TSB), which funds and manages KTPs on behalf of 19 other government organisations across the UK. There are around 1300 projects running across the UK at any one time, and full details of these and the Low Carbon sKTP can be found at www.ktponline.org.uk. The project will be available over a two-and-a-half year period at a total value of £7,106,898, with £2,842,759 funding from the ERDF. To find out more information about KTPs and about businesses eligible for support from the Low Carbon sKTP, visit www.ktponline.org.uk or call ext 3177. Carole Randall Project Manager, Research, Development & Commercial Services


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Bulletin September 2010 Volume 7 no 8

Employer

ENGAGEMENT Raynor Foods relish partnership with AI David Firth, KTP Manager at Anglia Ruskin University, had the solution: an 18-month Knowledge Transfer Partnership (KTP) to promote the company’s expansion and increase its profitability. With over 16 years’ experience, Anglia Ruskin University leads one of the most successful KTP programmes (governmentfunded projects between a university, a business and a graduate) in the UK.

L A successful KTP project: (l–r) Heather Raynor, Sales Director;

Matthew Raynor, Managing Director; Cassie Jones, Academic Supervisor, AIBS; Jan Stringer, KTP Regional Adviser and Paolo Votino, KTP Associate.

A family-run business with a long-standing reputation for excellent service and quality, Raynor Foods, has just become the official supplier to Buckingham Palace and also Sandwich Manufacturer of the Year 2010. The company was established in 1988 by Ray and Rosemary Raynor. Raynor Foods combines over 40 years of catering experience with dedicated investment in staff and modern systems, a stateof-the-art manufacturing facility and a fleet of specialised vans to produce and deliver high-quality sandwiches, paninis, rolls, salads, and wraps in several creative recipes. Last year, however, the company began to feel the pressure of the competition. Though the

sandwiches tasted better than ever, no comprehensive marketing strategy had been developed to promote them,

Bright marketing graduate, Paolo Votino, was recruited as Business Development and Marketing Manager to develop and embed a strategic marketing capability to identify new customers and markets in the UK and Europe, and to establish systems to aid company growth. A few months into the project, with the specialist advice and full support of AIBS’s Cassie Jones, Senior Marketing Lecturer, and Dr Rob Willis, Director of Research, Paolo has already established a critical marketing database, which is versatile and easy to use, with in-depth figures about customers, products,

has developed a customer relationship management (CRM) system to monitor changes amongst existing customers, and has set up a regular newsletter. His extensive research has led to the identification of valuable target leads in both the public and private sectors, and identified a range of new products (premium salads, new platters, hot offerings) soon to be tested with pilots. ‘Deli Creations’, a new cardboard-wrapped range, has been successfully launched, and a valuable client has been retained through a packaging redesign. His focusing of the company towards a more marketing-led philosophy, circulating information across all levels of staff, has been met with very positive response and participation from staff. Now Paolo also has the chance to take an MPhil based around his KTP project work. ‘The whole team is fantastic,’ says Paolo. ‘They have an ideal approach that welcomes new ideas and changes, and I’ll always do my best to reward their trust.’ Matthew

Paolo’s… extensive research has led to the identification of valuable target leads in both the public and private sectors, and identified a range of new products… nor an effective sales monitoring system put in place to check the customer or market trends. This has had an impact on the company’s financial goals.

costs and geographic distribution. For Matthew Raynor, the company’s managing director, the database is extremely useful, ‘enabling us to take more market-driven decisions’. Paolo

L David Firth, KTP Manager,

developed the KTP for Raynor Foods.


September 2010 Volume 7 no 8 Bulletin

BS Raynor couldn’t be happier ‘… to have taken Paolo on board. We are working together on several other marketing projects at the moment and we look forward to achieving promising results from them, too.’ Ultimately, the project will enable Raynor Foods to control market opportunities and strengthen the value of their brand. Next month, the first online marketing actions are due to be implemented with the launch of a new website. The future promises dramatically reduced costs and the development of an inhouse marketing capability to assess and capitalise on further opportunities in the UK and Europe. A striking turnaround for the company and an excellent opportunity for the graduate, the project has also been an asset to Anglia Ruskin University. Cassie Jones, academic supervisor, said, ‘The KTP is proving to be immensely enjoyable and illuminating, leading to a wealth of stimulating insight into the challenges of marketing for a family-run sandwich business.’ It has continued to build AIBS’s reputation as a leading practitioner-based Business School, and has enforced the business engagement credentials of our University as a whole. For more information about KTP, please visit www.anglia.ac.uk/ktp. Afy Nourallah KTP Co-ordinator David Firth KTP Manager, Research, Development & Commercial Services

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Neville and Rowe Ltd – sKTP 2009–10 In August 2009 David Firth, Anglia Ruskin’s KTP Manager, was contacted by Andrew Neville, the managing director of Neville and Rowe, for help in designing a new software product, ImpactEdge, a new business intelligence software application. The creation of such software poses some very complex design and development issues, and after discussion it was decided that the recently launched shorter Knowledge Transfer Partnership (sKTP) would be the ideal vehicle to develop the software. This would provide the company with access to our academic expertise, plus the bonus that 60% of the development costs and academic time on the project would be funded by the Technology Strategy Board (sKTPs are programmes lasting between 10 to 40 weeks, available to organisations of any size to enable them to resolve tactical problems). Andrew Neville recognised the potential value that an sKTP project would give them, and the results of the programme have borne this out. As a small company, Neville and Rowe didn’t have the resources a big software developer would have to throw at the intricate technical problems that developing the software required. So, being able to maximise company time and effort, as well as have access to independent technical input was precisely what an sKTP could provide. David contacted Martin Hancock, of the Department of Computing and Technology,

because of his knowledge and expertise in structured design methodology, and they met with Andrew Neville to discuss the company’s needs and develop a programme of work to achieve its aims. A proposal for an sKTP was completed and submitted, and in January 2010, a KTP graduate associate, Richard Ingrams, was recruited to design ImpactEdge, supported by Martin Hancock. Neville and Rowe is a typical example of a small but very focused business offering extremely high levels of expertise and service, in this case to the financial services industry. Companies such as this often have a highly tuned appreciation of what professionals at the desktop want from their support software applications, and Andrew Neville, who is also the senior analyst at Neville and Rowe, has the experience and business portfolio to back up that understanding. His insight into the needs of anyone who relies on accessing complex data sources, and extracting useful information in real-time, added to his experience in the support of third-party business-critical applications, led to the creation of ImpactEdge. The main point of difference with ImpactEdge over other data-manipulation tools is its ability to handle very large data volumes in memory and in real-time. But that in itself would not be enough to distinguish ImpactEdge from other highly regarded tools of

this type. What ImpactEdge does offer is a completely intuitive interface that allows the new user to get data to the desktop in minutes, and the user can focus more time on getting what they want from the data, rather than, for example, fiddling around tuning views. By March 2010, ImpactEdge was sufficiently developed to be demonstrated to an invited group of senior administrators at Anglia Ruskin University. Because of their experience using other proprietary business intelligence tools, such as QlikView, these administration professionals were able to provide some invaluable evaluation of ImpactEdge. Neville and Rowe will launch ImpactEdge to market on 1 September 2010, and, as such, this product represents a fine example of what can be achieved by a KTP acting as initial support for product initiatives, especially in the SME sector. Richard, the KTP associate, was employed by Neville and Rowe at the end of the sKTP programme. For further information about ImpactEdge, visit www.nevilleandrowe.co.uk, or you can contact Martin Hancock at martin.hancock@anglia.ac.uk.


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Bulletin September 2010 Volume 7 no 8

Focus on

RESEARCH Research projects and disclosure of information An issue that arises fairly frequently in research is whether information that is revealed during the course of the study should be disclosed, either to participants or to third parties. The decision whether to disclose can arise in a variety of situations, for example: • incidental findings of medical investigations (such as abnormalities found in MRI scans or eye-tests) • participants expressing the intent to harm themselves or others • when illegal activities by participants come to light • if unethical practice is revealed by staff working at organisations where the research is being carried out. The issue of whether to disclose needs to be considered on a case-by-case basis for each research project, and disclosure is one of the issues discussed in the ‘Introduction to Research Ethics for Human Participants’ sessions (all taking place at 10.30 am–12.30 pm) run by Research, Development & Commercial Services. These are open to postgraduate research students and to staff. The dates and venues are: Wed 13 Oct 2010 Wed 20 Oct 2010 Mon 7 Mar 2011 Tues 15 Mar 2011 Mon May 2011

Cambridge Chelmsford Cambridge Chelmsford Chelmsford

To book onto sessions please email brenda.joyce@anglia.ac.uk, letting her know if you require the course materials in an alternative format, or of any other special requirements you have. Below are some examples of the kind of ethical dilemmas that can arise from research.

Although it may seem that participants should always be informed about abnormalities found in medical tests, this needs to be balanced against their autonomy (the right not to be given findings if they do not wish to be informed). Implications for family members or partners, for example, in the case of genetic conditions or sexually transmitted infections, also need to be taken into account. Another consideration is whether the researcher is qualified to interpret the results and the further support that is available for the participant (such as his/her GP, or counselling). It should be made clear that the findings indicate a problem that requires further investigation, rather than being a formal diagnosis. A further consideration is if the researcher is passing on information about a potentially serious medical condition. Does the researcher have the expertise to do this and how much support should he/she be providing to the participant before referral to another party? How quickly will this further support be available if the findings are highly distressing for the participant? There may be an impact on the participant’s insurance or future employability as a result of the findings, and these must also be considered at the planning stages of the research. The measure that has been used to obtain the information is also important. If the results of a questionnaire have suggested suicidal intent, for example, how robust is this measure clinically? The researcher can be seen to have a duty of care to pass this information on to a third party (for example, the person’s GP), but the point at which this should occur might not always be clear. As well as providing details in the information sheet,

researchers should discuss their intent to pass the information on to third parties with participants when the situation arises, providing this is feasible and the researcher’s safety will not be compromised. The issue of disclosure becomes even more complex in the area of illegal activities. When a researcher is working with certain groups of participants, for example, people who take illegal drugs, this issue will arise. A great deal of valuable research takes place within these areas and the issues must be carefully addressed. In general, there is no legal obligation to report an offence (except in certain terrorism and money laundering cases), but careful consideration of the Serious Crime Act 2007 should be undertaken by the researcher. This Act deals with offences such as assisting or encouraging an offender, which may impose a duty to act in order to avoid liability. Legal advice may need to be sought. In the instance of an employee revealing unethical or bad practice, this should generally be disclosed, but there are also a number of factors that need to be considered. Is the researcher also employed by the organisation? Is the bad practice likely to be dangerous, for example, if the research is taking place in a medical setting, or is illegal (for example, fraud)? Who should the information be disclosed to? Are there any negative consequences that may arise for the researcher if he/she does this, for example, if he/she works at the organisation? Our Research Ethics Subcommittee or Faculty Research Ethics Panel (depending on where the application was made) will

want to be certain that the researcher has weighed up the various factors prior to making their application and that the approach is justified. This will serve to reduce the risk to the researcher, as problems are less likely to occur later on. Researchers also need to ensure that they are complying with any professional codes of practice and with any policies within the organisation in which they are working. When working with a group of participants where disclosure is likely to occur, there should be a clause on the information sheet stating that, if certain details are revealed, they will need to be passed on to third parties. If research involves medical tests, the researcher should consider carefully beforehand whether results should be fed back to participants, their rights in saying they do not want this information and, in the case of genetic or infectious conditions, whether others also need to be made aware and who should inform them. Any impact on insurance and employability must be made clear to participants beforehand. Students must always notify their supervisors should issues of disclosure arise and all researchers must notify the appropriate ethics committee, unless this has been addressed in sufficient detail in the ethics application. Even when all factors have been addressed in detail beforehand, situations may arise when it is not clear whether disclosure should take place. These should be discussed by the research team and referred to the Research Ethics Subcommittee or Faculty Research Ethics Panel immediately. Julie Scott Research Training & Ethics Manager, Research, Development & Commercial Services

angliafunding is now on Twitter! For the latest UK and EU funding opportunities and news, follow us at twitter.com/angliafunding. For more information, please contact Lauren Champs on lauren.champs@anglia.ac.uk.


For full information, pick up a programme at the theatre. To book, phone the box office on 0845 196 2320 or call ext 2320

THE ARTS

September 2010 Volume 7 no 8 Bulletin

41

What’s on at the Mumford?

Murder Me Gently • Tickets: £12.00 (£8.00 concessions) • Thursday 23–Saturday 25 September, 7.30 pm When a Russian journalist is shot dead on her doorstep, a con-man and an Interpol agent unite to wreak revenge on the people they believe responsible. But while all’s fair in love and war, little is even civil in the

world of international espionage. Who’s fooling who? Who’s on whose side? And what wouldn’t you give to torture an ex?

against nation, friend against foe and sex against sex in a global game of cat and mouse right out of today’s headlines.

In the classic tradition of Film Noir comes a romantic thriller/comedy that pits nation

Suitable for 12 years and older. Contains strong language and adult themes.

The Crucible • Tickets: £12.00 (£10.00 concessions) • Monday 27 & Tuesday 28 September, 7.30 pm Set in the remote puritan village of Salem, Massachusetts, in 1692, Arthur Miller’s chilling masterpiece The Crucible depicts the infamous witch-hunts that turned an entire community against itself. As a series of witch-hunters are brought to the village to discover the root of the alleged evil that starts to plague Salem, no one is safe from

scrutiny. The fingers of doubt and mistrust are in every home, and a mob is building gibbets on the edge of town. Forced confessions are made in tears and blood. The innocent are persecuted, and the truth is blighted. One man sees the panic and fear for just what it is, but his own illicit indiscretions may prevent him from saving his family from ultimate destruction. A gripping tale of one of

humanity’s darkest times, The Crucible shows the grim underbelly of religion and civilised society, in a violent examination of the ultimate price of cowardice and repression. A classic of epic proportions, The Crucible conjures both fear and fascination, featuring a large ensemble cast and an innovative staging.

Hit Me! The Life and Rhymes of Ian Dury • Tickets: £10.00 (£8.00 concessions, £6.00 Anglia Ruskin students) • Friday 1 October, 8.00pm This warts-and-all portrait of the Blockheads’ lead singer tours direct from its second West End season, exploring the highs and lows of Ian Dury’s extraordinary career and inspirational life story. Featuring many of his best songs performed live, including Hit Me With Your Rhythm Stick and Reasons To Be Cheerful. Publicly, Ian Dury was a cheeky chappie and purveyor of saucy

lyrics. Privately, he was a flawed maestro wrestling with demons and disability. This brilliant drama sees him reunited with his tour manager and friend Fred ‘Spider’ Rowe, blending amazing music with powerful scenes exploring Dury’s incredible triumph over adversity. ‘Spot-on live renditions of Dury’s late-70s hits.’ Time Out Critics Choice ‘A bracing blast of pop’s Noel Coward.

Compelling.’ Daily Telegraph ‘There are stories, music, humanity and more within this fine production.’ The Scotsman ‘This resurrection is a glorious vindication of a wonderful spirit. Highly entertaining, and brilliantly theatrical.’ Whatsonstage.com ‘Brilliant. Tells a fascinating story with both humour and brutal reality.’ British Theatre Guide Recommended for ages 16+

Lysistrata • Tickets: £11.00 (£8.50 concessions) • Wednesday 6 October, 7.30 pm Nationally acclaimed Actors of Dionysus return with their unique take on Greek drama and their first full-length, no-holds-barred comedy, Lysistrata. Follow our heroine, Lysistrata, and the women of Greece in their (not always heartfelt!) battle to deny their men sex in order to stop a bloody war. As tensions

mount, frustrations erupt, and phalluses reach bursting point, see who wins and if peace is restored in this high-octane, hugely enjoyable and absurdist version of Aristophanes’ masterpiece. Featuring a strong creative line-up including Mitch Mitchelson, director (Circus Space), and Lucy

Bradridge, designer (Spymonkey), the evening promises to be both hilarious and provocative. ‘Let nothing stop you from seeing them.’ The Times Recommended for ages 16+


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Bulletin September 2010 Volume 7 no 8

THE ARTS Lunchtime Concert Series – autumn 2010

Further details of all lunchtime concerts are available from Alan Rochford (Series Director): alan.rochford@anglia.ac.uk (ext 2353), or can be found by visiting www.anglia.ac.uk/mpaevents and clicking on the lunchtime concerts options

Music events Anglia Singers hit 20 years not out

Fridays commencing at 1.10 pm, Mumford Theatre, Cambridge Sep 24

Classic Buskers Michael Copley (wind instruments), Ian Moore (accordion) The inimitable duo has delighted audiences worldwide with their stunning virtuosity and dry sense of humour

Oct 1

Veronica Henderson (cello), Jill Morton (piano) The first of two lunchtime recitals celebrating the bicentenary of the births of both Chopin and Schumann Chopin: Polonaise Brillante Schumann: Stücke im Volkston (for cello and piano)

Oct 8

Boo Hewerdine One of Britain’s most talented and much-loved singer-songwriters returns to perform numbers from his recent albums (There will be a retiring collection in aid of the Anglia Ruskin Music Therapy Appeal)

Oct 15

Mark Ashford (guitar) The prizewinning classical guitarist performs innovative and emotive works by the French composer Roland Dyens.

Oct 22

tba

Oct 29

2010 Cambridge Young Musician of the Year Finalists Victoria Nicoll (cello) and Poppy Beddoe (clarinet) A concert of solo and chamber music given by outstanding young virtuosi from the region

Nov 5

Acoustic Earth Andy Findon (flutes and whistles), James Turner (percussion), Pete Walton (acoustic guitar) World music with strong jazz and rock influences blended together in material from their recent CD album Travelling Man

Nov 12

Angela Brownridge (piano) A second bicentenary concert of music by Chopin and Schumann featuring an artist who has given several remarkable recitals at Anglia Ruskin in recent years Schumann: Carnaval Op 9 Chopin: Scherzo no 3 in C sharp minor Op 39 Liszt: Sposalizio and Petrarch Sonnet 104 from Années de Pélerinage Book Two

Nov 19

Rachel Barnes (solo recorders) A programme of contemporary and avant-garde recorder music including quartertonal and minimalist works commissioned by Rachel Barnes from British composers. These include the world premier of Dialogue for alto recorder and birdsong by Anglia Ruskin music lecturer Paul Rhys

Nov 26

Anglia Ruskin World Music Ensemble (Director: Jon Banks) Anglia Ruskin music students perform music from Eastern Europe and the Middle East

Dec 3

Hazared Chase celebrity concert Matthew Trusler (violin), Guy Johnson (cello) A duo concert by two of Britain’s most distinguished international artists Kodaly: Duo for violin and cello Ravel: Duo for violin and cello

The Anglia Singers first came together to provide singing for the re-launch of a series of carol services at the Chelmsford site of what was then Anglia Higher Education College. Recorded by a commercial radio station for transmission on Christmas Day 1991, the experience was a spur to form a more permanent choir, and the 2010–11 season marks the 20th anniversary of what has become the Anglia Singers. With no full-time music students to draw upon, the continued health of the choir has depended on past and present members of staff, some students and friends to maintain the programme of activities, and though the Singers have gone through successful and some challenging periods, their continued existence means that each year a series of concerts have been presented in various locations. Many local communities in Essex have benefited from the fund-raising opportunities and hundreds of pounds have been raised each year, making the Singers a fitting group of ambassadors for the University. The 2010–11 season starts on Wednesday 22 September with a series of twilight rehearsals (usually starting at 5.15pm and lasting until 6.45pm) on the Chelmsford campus at Rivermead. Concerts include one in North Springfield, Chelmsford (28 November 2010), Braintree (27 March 2011), the University (25 June 2011), and joining with partner music organisation, Trianon Music Group, at Snape Maltings on 10 September 2011. If you are interested in supporting the Singers, please phone Janet on 01245 264961 or Jim on 1245 251315.

Professor Chris Green Conductor, Anglia Singers

A Fabulous Night at the Opera Emeritus Professor Chris Green launches into the 2010–11 music season with a musical blockbuster with Trianon Music Group’s 18 September concert. Trianon is one the region’s adventurous classical music groups with over 200 members, many of whom are current or former Anglia Ruskin University graduates. The Group’s September concert, A Fabulous Night at the Opera, features some of the world’s greatest operatic solos, duets and choruses together with a rich programme of orchestral. Four soloists and a chorus and orchestra of 180 perform at the Ipswich Corn Exchange, starting at 7.30 pm. Preceding the concert, at 6.40 pm, there will be busking by Trianon members all in the aid of The Stroke Association and Ipswich Stroke Support Group.

(There will be a retiring collection in aid of the Anglia Ruskin Music Therapy Appeal)

Admission is free to all concerts

Tickets can be reserved by phoning Ipswich Entertainments (01473 433100).


September 2010 Volume 7 no 8 Bulletin

Full details of all Cambridgeshire Film Consortium events can be found at: www.cambridgeshirefilmconsortium.org bookings: Arts Picturehouse 0871 704 2050 or www.picturehouses.co.uk

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Cambridgeshire Film Consortium events for the 30th Cambridge Film Festival Student critics at the Cambridge Film Festival – 16–26 September Are you in full-time education? Passionate about film? Want valuable film industry experience as a critic? Write reviews for the Cambridge Film Festival and they could be published in the Festival Daily newspaper and on the festival website. You might even win a prize as best student critic!

Opportunities for free tickets before 5.00 pm/reduced price evening tickets. Minimum three reviews (200–250 words). Further information: email cpo25@cam.ac.uk Prizes sponsored by Waterstones

Behind the scenes of today’s film and television industry – Thursday 23 September, 10.00 am–1.00 pm An opportunity to hear professionals discuss working in the current film and television industry: finding an agent, working to

commission, composing music, the work of the art and set designer and the role of the film reviewer. Also, latest news for student filmmakers on becoming a regular contributor to the BBC Video Nation Network, an exciting online project

inviting submissions to current BBC features and campaigns.

Harry Potter and the Half-Blood Prince; Ant Neely. composer for Six Feet Under; BBC Video Nation.

Speakers: agent Peter MacFarlane; film critic for Sight and Sound Catherine Wheatley; Sloane U’ren, art director and set director on

Cost: £4.00 – tickets limited Bookings: 01223 579127, trish.s@picturehouses.co.uk

London 2012 Film Nation: free short film production workshops – 19 September, 9.00 am–5.00 pm and 20 September, 10.00 am–1.00 pm Win the chance to have your film shown in the stadia at the Olympic and Paralympic games in 2012. Two workshops from Film Nation: Shorts, a national project with London 2012 and Panasonic. One

of the major Cultural Olympiad initiatives, to introduce young people to filmmaking (www.filmnation.org.uk).

19 September – Make a film in a day workshop: ages 14–16-year-olds Image Nation shorts young people – max 10 places

19–20, first time filmmakers Image Nation shorts – max 30 places

20 September – Film Nation: Shorts – an introduction to directing: ages

Free event; bookings, 0871 902 5720, www.picturehouses.co.uk

Venue: Queen’s Building, Emmanuel College

I Made This: free family event (U) – Saturday 18 September, 11.00 am–1.00 pm The Raspberry Ribbon; Vengeance; Take 1; Darwin, Enless Forms; Martians in Cambridge; Food Flash A celebratory screening of Cambridgeshire Film Consortium

2009–10 films produced by young people. To include delightful animations, documentaries and film dramas, CFC one-minute films, and selected winners of the

Cambridgeshire Young People’s Filmstarz Festival. Free event; bookings: 0871 902 5720, www.picturehouses.co.uk Enquiries: trish.s@picturehouses.co.uk

Student showcase – Thursday 16 September, 10.30–11.30 am Midnight Flash, Speed of Life, Echo’s Answer, 8 Bells, Sky, SelfPortrait, The Sex Life of a Ladder

The Department of English, Communication, Film and Media at Anglia Ruskin University proudly presents a screening of

outstanding work by student filmmakers 2009–10, exploring narrative, documentary, animation, music video and

experimental filmmaking.

Lunchtime archive show: a taste of history on film – Wednesday 22 September, 1.00–2.30 pm ‘Bon Appétit’ is an appetising menu of amateur and professional archive films drawn from Upper Normandy and the East of England. On the menu, French bread and traditional butter, Cambridgeshire jam, Neufchatel cheese, oysters, cockles

and other shellfish, eels from the fens and Essex coast – all washed down with Suffolk beer or refreshing Normandy cider. Also, tuck into a feast of films from the BFI National Archive – Old Man Drinking a Glass of Beer (1897), Lewis Carroll-

inspired food hygiene tips in Alice in Label Land (1974), a Visit to Peek Frean and Company’s Biscuit Works (1906), fishermen catching herrings

along the East Anglian coast in Drifters (1929) and enjoy a slice of cake at Mary’s Birthday (1951), Lotte Reiniger’s splendid animation. Bookings: 0871 902 5720, www.picturehouses.co.uk

The Masks of Mer: director, Michael Eaton; UK 2010 – Friday 24 September, 4.00–6.00 pm When Alfred Haddon, historically associated with Cambridge University’s Museum of Archaeology and Anthropology, led the 1898 Cambridge University Expedition to the Torres Strait islands, he shot a film which, although less than a minute long, is

the world’s first example of anthropological cinema. In the documentary, The Masks of Mer, director Michael Eaton traces the extraordinary story of Haddon’s largely neglected footage, which raises vital questions of authenticity and reconstruction, and

experiments with reproducing Haddon’s film version for public presentations, synchronised to the original phonographic recordings. Introduction–post-screen discussion with Director Michael Eaton OBE.


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Bulletin September 2010 Volume 7 no 8

JOINERS This monthly listing is to help keep readers up to date with who’s joined and who’s left recently. The entries are organised alphabetically by faculty or support unit, followed by the joiner’s or leaver’s name, job title and, if relevant, department or unit. Movers are listed alphabetically by name. • Arts, Law & Social Sciences: Luis Azuaje, Technical Officer, Dean’s Office; Chris Wilding, Technical Officer, Anglia Law School

• Learning Development Services: Carolyn Tiller, Accredited Prior Learning Development Manager, Higher Skills @ Work

• Ashcroft International Business School: Keith Dickinson, Acting Dean of Faculty

• Research, Development & Commercial Services: Marla Fuchs, Low Carbon sKTP Project Co-ordinator

• Education: Clare Dorothy, Partnership Director, Initial Professional Studies;

• Science & Technology: Susan Chesher, Resources Administrator; Alison Northrop, Lecturer, Life Sciences; Mark Pickering, Technician, Vision and Hearing Sciences; Madhavan Rajan, Professor Ophthalmc & Visual Sciences, Vision and Hearing Sciences; Bob Sarsby, Head of Department, Built Environment

• Health & Social Care: Helen Armer, Finance Administrator; Davina Calbraith, Senior Lecturer, Acute Care; Cecile Mezino, Personal Assistant; Holly Narborough, Project Administrator; Mohamed Rogers, Senior Lecturer, Primary & Intermediate Care • Information Systems & Media Services: Andrew Wilson, Applications Architect/Developer • International Office: Linda Ajam, Development Officer; Karen Geddes, Country Development Manager

LEAVERS

• Academic Office: Tina Lake, Senior Assessments Administrator, Assessments and Conferments; Sharon Simpson, Institutional QA Officer, QAD • Ashcroft International Business School: Duncan Allan, Resources Administrator; Gill Maggs, Administrator; Martin Reynolds, PVC & Dean of Faculty • Education: Albert Chuma, Senior Lecturer, Initial Professional Studies • Estates & Facilities: Jade Bradford, Residential Assistant, UAS; Mark Bunting, Residential Assistant, UAS; Fran Clarke, Residential Assistant, UAS; Giles Dinnewell, Residential Assistant, UAS; James Dobie, Residential Assistant, UAS; Katy Dodd, Residential Assistant, UAS; Carole Duncan, Administrative & Finance Manager, Business Support; Thomas Finney, Residential Assistant, UAS; Mark Norman, Environmental Manager, Estate Development; Marian Scott, Office Co-ordinator, Business Support; Heather Tinsley, Residential Assistant, UAS

• Student Services: Claire Nicholls, Student Adviser, Student Adviser • Universary Library: Andrew Boulden, Web Developer & Editorial Officer; Anthony Greenwood, Assistant Librarian

Benjamin Mills, Media Technician, Media Services; Krishna Mohan, Applications Architect/Developer; Sandra Reynolds, Senior Reprographics Operator; Tanya Tillack, Support Analyst, Customer Support • Science & Technology: Peter Hau, Senior Lecturer, Life Sciences • Student Services: Penny Baldwin, Team Leader, Student Support Services; Francis Beadle, Senior Counsellor; Laura Cherry, Senior Counsellor; Richard Clubley, Learning Support Assistant; Iain Hood, Senior Student Adviser; Ross Kemble, Administrator, iCentre; Nina Menzies, Head of Unit, iCentres; Ruth Moody, Nurse, Student Support Services; Lisa Scott-Donkin, Assistant Student Adviser; Rachel Shilling, Senior International Student Adviser/Administrator; Lynn Wain, International Student Adviser; • The Secretary’s Office: Ken Bryan, Security Officer; David Watt, Security Manager

• Financial Services: Angela Amos, Head of Student Records; Chris Kershaw, Administrator, Student Fees & Invoicing

• The Vice Chancellor’s Office: Jo Edwards, Personal Assistant; Lyn Rymarz, Personal Assistant

• Health & Social Care: Janice Benstead, Technician, Child & Family Health; Alice Craske, Senior Lecturer, Child, Family & Health; Lloyd Husain, Principal Lecturer/Programme Leader, Acute Care; Moira Kilgannon, Senior Lecturer, Social Work & Social Policy; Sylvia Kittle, Principal Lecturer/Programme Leader, Allied Health; Karl Robins, Senior Lecturer, Mental Health & Learning Disabilities

• University Centre Peterborough: Samantha King, Personal Assistant; Paul McDermott, Academic Director

• Information Systems & Media Services: Carrianne Baker, Business Relationship Manager; Ben Hutchens, Information Officer, Regional Support Centre; Rebecca Knott, Business Relationship Manager;

MOVERS

• Jenny Gilbert: from Ashcroft International Business School to Education as Deputy Dean


September 2010, Bulletin Vol 7 No 8